Customer Care

What is Stay & Save?
Our Stay & Save™ Program allows you to put your membership on a freeze status for as long as you like, securing your current membership pricing. During that time, we will bill your Electronic Funds Transfer (EFT) account a low monthly fee which, in turn, accumulates in an account as a credit for you to use later for lotions, upgrades or other products. We’ll secure your Premier status. Tan Dollars are non-refundable and are not applied to any monthly drafts.

How can I put my account on Stay & Save?
You can enroll in Stay & Save by visiting any Palm Beach Tan salon within the city where you're a member. Or you can complete an online Stay & Save Request.  Please note: Premier members do not receive benefits/rewards while on Stay & Save.  Stay & Save Request   The last day for online stay & save requests is the 23^rd of each month.

Can I tan while on Stay & Save?
Yes, discounted tanning sessions are available on Stay & Save.

Will I have to pay a start-up fee when I resume tanning?
No, there is no start-up or enrollment fee to resume tanning after Stay & Save. Your Premier status will be reactivated based upon a pro-rated re-activation price, which is determined by the level of membership you have and the day you reactivate.

Do I keep my original monthly membership fee when I resume tanning?
Yes, your monthly membership rate stays the same after reactivating your account.

Please note: The last day for online stay & save requests is the 23^rd of each month. The last day for in-store cancellations is the 25^th of each month.

How do I resolve a membership billing issue or submit a question?
Please email Customer Care. 

What is the last day of the month to make changes to my account?
The last date to make a change to our account is the 25th of the month. .

What day does automatic billing take place?
The 1st of every month or, if the 1st falls on a weekend or holiday, the following business day. Please note that if this date falls on a weekend or holiday, your payment will process on the next business day.

Can I change the automatic billing date?
No, the draft date is the 1st of every month for all Palm Beach Tan salons.

How do I change the account that my membership is being billed to?
The account can be changed by visiting the store location where you purchased your membership and giving them the new information.

Where do I direct any comments or complaints regarding a Palm Beach Tan store employee?
Just email Customer Care, and we will deliver your message to the appropriate person for followup.

I would like to talk to a decision-maker now; I do not want to leave a message.
The best way to contact them is to email us with your phone contact information, and we’ll page them with your name and phone number. They are committed to returning your call within 24 hours.

Please note: The last day for online stay & safe requests is the 23^rd of each month. The last day for cancellations at the store level is the 25^th of each month.

How can I cancel my membership at the end of any month?
You may cancel your membership by visiting any Palm Beach Tan salon where you're a member. Please note that your Premier Rewards status cancels until you reactivate your membership. When you reactivate your Premier Membership, your level of benefits begins from zero. The last day for cancellations is the 25^th of each month. 

How do I apply for a refund on an unsatisfactory tanning session or cancel my membership under your 30-day money-back guarantee?
If you decide to cancel your membership with Palm Beach Tan within 30 days from the date of purchase, Palm Beach Tan will gladly refund to you the amount you paid for your membership minus the sessions used. The tanning session cost will be calculated at the lowest rate available based on the time and the number of tanning sessions used. You will receive your refund within 15 business days.  You may cancel your membership by visiting any Palm Beach Tan salon where you're a member.

I canceled my membership in advance of the cut off day for next month’s billing, but I was still billed for the next month’s membership fee.
We regret that this occurs unintentionally once in a rare while. Please complete a Refund Request Form from any Palm Beach Tan salon or email Customer Care.

Can I return or exchange a tanning lotion that I have purchased?

• The tanning or skin care lotion must be returned within seven (7) days of purchase from Palm Beach Tan.
• The lotion must be at least ¾ full, or we will be unable to exchange or refund its original value.
• The lotion exchange/refund must be conducted by a Palm Beach Tan manager or assistant manager.
• The lotion will be exchanged for in-store credit in the form of a membership upgrade, another retail product(s) or a Mystic Tan session(s) of equal value.
• If you choose not to accept an in-store credit, a check or credit refund will be issued to you within 15 business days. Cash cannot be refunded at store level.
• No cash refund or in-store credit will be made for lotion sample packets.