No other player in the tanning industry combines the overall quality of superb customer service, exemplary management practices and a commitment to sound tanning principles like Palm Beach Tan a name that has become synonymous with excellence.
Palm Beach Tan offers all franchisees a comprehensive support program that includes training, initial marketing and ongoing operational support. Strong relationships with the world’s largest supplier of indoor tanning equipment, and Australian Gold, makers of premium lotions, give Palm Beach Tan the purchasing power to pass significant cost savings onto the franchisee.
The Palm Beach Tan business model and expansive services are a generation ahead of those of other tanning salons. Palm Beach Tan focuses on multi-unit development in markets of all sizes and their surrounding suburbs.
POWERFUL BRAND RECOGNITION
The Palm Beach Tan brand has a corporate reputation for high quality salons featuring state-of-the-art equipment and friendly and knowledgeable staff, all at an exceptional value. This combination creates an extraordinary tanning experience for thousands of happy customers who keep coming back. Your new salon will be marketed with materials that promote the Palm Beach Tan brand. Every time a new and successful Palm Beach Tan franchise is launched, all franchisees benefit from the increased brand recognition and excitement generated by the continuing growth of the company.
AUTOMATED INTERNAL SYSTEMS
Palm Beach Tan is pioneering the use of information technology in the tanning industry to streamline operations and control costs. We use a specialized industry software system to provide automated billing, inventory management, equipment control and management tracking capabilities. With routine processes and procedures automated, managers and staff have more time to interact with the customers and market additional products and services.
Our advanced information systems allow Palm Beach Tan to track membership data, tanning activity, sales information and seasonal fluctuations in a timely fashion. We also use this information to develop marketing programs that optimize revenue and minimize seasonal fluctuations.
UNSURPASSED MARKETING EXPERTISE
Our professional and unique approach to marketing the brand through comprehensive traffic-driving strategies and tactics is one of the key parts of our explosive growth and successful business model. From radio and television advertising, to ongoing direct mailings, internet marketing and trade-area specific marketing tactics, our brand-building efforts make the Palm Beach Tan name – and your salon – synonymous with indoor tanning. In the Palm Beach Tan marketing profile, the sum of the parts makes up the whole. We ensure that every location employs compelling tactical elements that drive new customer traffic to your location while maintaining the integrity of the brand. In addition, in January 2007 Palm Beach Tan introduced Palm Beach Tan Premier, the industry’s first fully automated, professionally designed customer loyalty program. Premier members earn rewards and benefits at certain milestones of their membership. Each level of membership rewards different benefits. The longer they stay a member, the more rewards they earn.
GROUP PURCHASING POWER
As part of one of the largest and fastest growing tanning brand families in the country, Palm Beach Tan franchisees enjoy vendor pricing and continuous vendor support that is unparalleled in the industry. Palm Beach Tan is proud to feature state-of-the-art tanning equipment from the world’s most technologically advanced manufacturers. To help you offer the ultimate tanning experience to your customers, Palm Beach Tan continually strives to secure discounted pricing on the finest equipment. Our corporate staff regularly research and test equipment from many suppliers ensuring that our customers not only have the state of- the art choices in equipment, but our franchisees receive the most competitive pricing possible based on our combined purchasing power. In addition, we leverage our group purchasing power to obtain discounts on lotions and related products, tanning lamps, printing, media, insurance and more, covering virtually everything you will need to open and operate your tanning salon.
EXPERIENCED FRANCHISE STAFF
Our franchise support staff has over 40 years combined experience in multi-unit retail operations in many successful brands. This collection of industry experts offers continuous support to help you maximize your business opportunities year after year. We have developed management tools that create a structured approach to staffing, marketing, servicing and managing your business. You benefit from our experience in evaluating, implementing and continually refining a highly successful business model. We offer routine performance evaluations of your salon through monthly operations calls as well as periodic on-site visits so that you and your team can continue to maximize your potential. This ongoing consultation and support is designed to help you make the most of your business opportunities.
EVERY STEP OF THE WAY
We’re with you throughout your Palm Beach Tan career. From selecting your site, to training you and your employees, to your Grand Opening and beyond, our franchise support staff are there to offer guidance, answer questions, give advice and make suggestions to help create and sustain a professional and sound investment. Along the way, we’ll help you with the following.
SELECTING THE SITE
Our franchise support staff will advise you on one of your most important decisions – where your salon will be located. Throughout that process we will help you with the following:
BUILDING OUT YOUR SALON
Our franchise support staff will help you prepare your salon for opening day by:
Our state-of-the-art equipment is a major component to the success of Palm Beach Tan. To help you with this critical aspect of the business we provide you with the following:
STAFF RECRUITMENT AND TRAINING
We’ll advise you on how to recruit staff including utilizing our on-line recruitment tools on our website. In addition we will teach you how to conduct interviews for hiring high potential employees. Finally, we provide you with thorough training, including:
Taught by seasoned professionals – to help you become an efficient and effective owner/manager. Topics include industry background, tanning procedures, employee recruitment and management, software tools and use, payroll, customer service, pricing strategies, marketing and advertising strategies, sales, facility and equipment maintenance and more.
A chance for your principle operators to train in an existing Palm Beach Tan location. Learning how to effectively manage, direct and coach a salon staff doesn’t happen overnight. Understanding that the best way to learn is through practice, we invite our new franchise operators to train for a full four weeks in a designated corporate training store. During those four weeks, training topics include sales philosophy, equipment maintenance, POS training, scheduling and more.
On-site training at your salon for you and your entire staff – focusing on the interrelationship of sales, customer service, and profitability. Employees learn the Palm Beach Tan selling process, which emphasizes equipment and product knowledge, as the best way to meet customer needs.
Chances to improve your operation never end. We have a modular training system which furnishes ongoing employee training, including all the skills and techniques required to operate a Palm Beach Tan salon.
MARKETING YOUR SALON
In addition to your training, you’ll benefit from:
PALM BEACH TAN ONLINE SUPPORT
You will have access to our very own administrative web site and intranet to help you run your business no matter where you are or what time of day it is. You will have access to our Support Site which contains business management documents including training manuals, operational tools, store forms, vendor contacts, order forms and more. Also through our secure intranet, you can access our online reporting tools to monitor key performance metrics and store statistics