July 23rd 2021
Shoutout to Kiersten. Outstanding employee. Always upbeat, friendly, helpful and great attitude…
June 28th 2021
I had Danielle helping me, she helped me navigate my first time tanning and was sooo helpful and knowledgeable! And, not to brag, but I look SO GOOD. If you’re going to go anywhere for your tanning needs: ABSOLUTELY GO HERE! You’ll walk away feeling so confident and good about yourself. The staff was amazing and the results speak for themselves.
September 18th 2020
Great place to tan and great customer service.
January 26th 2020
October 7th 2019
love my self care time . staff are awesome
September 2nd 2019
Awesome service by Persephone.
August 29th 2019
The gentlemen at the counter was extremely pleasant and easy to deal with. He explained my options and was very kind. An asset to your company.
August 27th 2019
super fast and friendly service by Persephone
August 8th 2019
Persephone is the best! Always greets me with a smile and makes me feel like family. She provides amazing service every time and always knows how to accommodate my spray tan needs. This girl deserves a raise and promotion!
July 26th 2019
All of the employees have been super nice and helpful! I’m new at tanning and they were all wonderful at explaining everything!!
July 20th 2019
Great customer service. Persephone is the best.
July 18th 2019
The girls know me and know the bed that is my favorite. They are always polite and helpful
July 16th 2019
Awesome! I love the deals you’re given, and the platinum beds are an absolute dream of an experience. Love it
July 6th 2019
Wonderful staff. Relaxing beds
July 2nd 2019
Kayla is super friendly and efficient. Very nice to lady in front of me who was "complaining" about not being able to freeze her account on the 27th or something around those lines. She remained friendly and helpful while helping this "distressed" lady.
June 22nd 2019
All the staff there is fantastic, Kayla and Tyler are amazing, They are always greeting With a smile and a warm welcome
June 20th 2019
Awesome. Great customer service.
June 19th 2019
I have always had a great experience at Pam Beach Tan...everyone is helpful and I love tanning there!! Thank you for being the BEST tanning place in the neighborhood!
June 14th 2019
Kayla was super friendly.Working her butt off (only one there)Maintained a positive attitude while cleaning, scheduling, checking in multiple people.Great job, Kayla!
June 9th 2019
Always feel at home coming into this salon! Kayla always puts a smile on my face when I come in!!
June 5th 2019
Love Kayla. The shop looks clean and organized and the employees are very nice, which makes all the difference.
May 15th 2019
I came in to reactivate my membership. The girls are friendly and polite which for young girls in the service industry these days is getting harder and harder to find.
May 13th 2019
Great staff and very clean efficient facility
May 13th 2019
Kyla is awesome. Always has a smile and welcoming.
May 12th 2019
Very nice and helpful staff. Clean beds Happy to go
May 9th 2019
Everyone is so welcoming when you walk in and super knowledgeable on the products.
May 9th 2019
The two girls that helped me sign up were very helpful and friendly. It did take longer then I expected to get signed up (one girl was very new just learning) I didn’t end up getting into a bed til 730pm and then was told I couldn’t come back for a full 25 hours so I skipped the next day. I returned the day after and my time was upped 2 min & I still haven’t noticed any color. I have been twice and I haven’t noticed any color (not even a pink tinge) I have used beds 16+ years ago and was hoping for similar if not better results. (I expected technology to have gotten better. I will continue to use my membership and hopefully see some results soon.
May 4th 2019
Love tanning there!!
April 28th 2019
Kayla signed me up and was so helpful, patiently explaining all the beds and tanning products. I have only tanned twice but I am surprised how much I have enjoyed the tanning sessions!
April 15th 2019
I have a spray tan membership and EVERY SINGLE TIME I go in I’m greeted by friendly, helpful staff. They always make great suggestions for additions in a way that doesn’t seem pushy and are knowledgeable about your products.
April 7th 2019
Kayla, the new manager is fantastic. She is professional while highly personable. My experience with all of the people working under her has also been excellent. HOWEVER, I must complain about the poor maintenance of the machines!! Lights are burned out, the moldings on some machines is deteriorated and needs attention. I would want to recommend this store to all my friends, but until proper maintenance of the machines is performed, I can not. So Kayla 5 stars. For the maintenance "0" stars.
March 30th 2019
Very pleased with the recommendentions by staff to get a great tan
March 24th 2019
Kayla is amazing. She is always so friendly and helpful every time I go in. The beds are always clean and are quality. It’s a great tanning salon
March 11th 2019
Great customer service. Welcoming environment.
March 9th 2019
Staff is always friendly and helpful.
March 6th 2019
Always welcoming, great team.
March 4th 2019
The manager, Kayla is exceptional! She is professional and personable. My only issue is with the poor maintenance of many of the beds. Lights are out, the balance of the top light array is poor. This is a problem with your maintenance people... NOT the that of Kayla or her staff. Please address it .
February 24th 2019
February 17th 2019
Kaylaa is doing a outstanding job as manager you made the right choice. She is always so friendly and helpful!
February 17th 2019
Pleasant and welcoming.
February 7th 2019
Helpful girl kind good suggestions
February 5th 2019
February 1st 2019
Kayla, as always, was exceptional in her professional but caring service. She was attentive to my requests and always had a smile. The studio and the machines were clean but, in some cases, showed their age.
January 20th 2019
I love this please. The staff is awesome and it's a great way to relax. It's like therapy to me. Awesome for self care. ?
January 19th 2019
I have been tanning for two years. No one told me with my package I get spray tanning too. It was Emma that told me. She is definitely doing her job! Almost canceled, still might. If it wasn’t for Emma I would of canceled.
December 19th 2018
Amanda is amazing! Always friendly and willing to assist.
December 5th 2018
The staff is real friendly a specially the manager Amanda
August 28th 2018
All nice and fun staff. Very clean facility.
July 27th 2018
Everyone is very nice and fun. The place is always clean and they greet you with smiles. They are a great team. They interact with you and you become as friends not just customers.
July 26th 2018
I'm giving this review a 5 star purely because Amanda is back working at the Simi Valley location. Amanda always has a way to make me feel like a actual person and not just a number. I love her personality and warm approach that makes me feel welcome from the second I walk in the door. She is well educated with your services and products and relays this information with a personal touch. I don't ever feel the same kind of sales pressure that I do from everyone else. I go there to relax and don't like to be given a sales pitch on products every time I come in. I enjoy coming in when she is working and honestly am so happy she's back as I was already shopping around other salons to move to when she showed back up one day. Needless to say I am sooo happy.
July 23rd 2018
Everyone at the Simi Valley, CA location is friendly and knowledgeable! The facility is clean and the beds are always set up professionally. I am a tanning newb so this makes it far more comfortable for me to continue my membership.
June 3rd 2018
Besides a fantastic tan, the customer service in my salon is great!
April 13th 2018
The rooms are clean. The staff are mostly upbeat and welcoming.The only down fall I have experienced is that only 1 person is at the desk. So if multiple guest walk in it can take 5-10 minutes just to get into your room.
April 11th 2018
The girls / guys are so helpful and fun. Always suggesting ways to help me get the darkest tan possible. Love my tan time
April 4th 2018
The salon is super clean and smells wonderful! The sales girl was amazing and friendly!! I had no intentions of signing up for a monthly subscription when I came in, but she was patient and answered all of my questions while offering me many options to gain the results I am looking for. At the end, she had me signing up for the Diamond Cocktail package and purchasing a few skin care items to maximize my results! Wonderful location in Simi Valley, CA!!!
April 3rd 2018
Amanda is always friendly, helpful and quick.
April 2nd 2018
I just signed up on Saturday morning and it was crowded and there was only one associate working. Because there was a backlog of current customers, I let them go ahead of me so, signing up took a little more time than antisipated.
March 24th 2018
The staff is wonderful.katie is a gem. They definitely know their stuff. I would like to see two workers at the same time though. When it's busy waiting to get checked in,or for the spray tan to be cleaned while the other beds also need cleaning ,seems daunting.
March 23rd 2018
Always great, the girls are very friendly
March 18th 2018
Always friendly and helpful.
March 14th 2018
March 11th 2018
Friendly & helpful
March 9th 2018
I’ve only dealt with two girls there. One is extremely helpful And the other was the complete opposite . Don’t know their name sorry . My first two visits the girl was really helpful in my last visit was not. When I say helpful I mean making sure I have everything I need and asking me if I need directions/help .
March 1st 2018
Amanda is a delight to talk to and I always look forward to coming in!
February 22nd 2018
Service is usually pretty fast which I love! Every once in a while I have to wait because they get busy and only have one person working. The beds are great though and I love the lotions
February 14th 2018
I haven’t been to tan in a long time because the experience hasn’t been good the past few times I have been there and I was ready to cancel my membership.The spray booth was either not working or the lines of people waiting took too long, very frustrating.This time was different, only one person in front of me.No upsellong, which I hate. I was treated nicely and both girls were really pleasant. I was in and out quickly!Looking forward to going back for my next tan!
January 28th 2018
I love ALL of the employees. ESP Amanda and the guy (forgot his name).
January 18th 2018
Every visit to pbt Simi valley is great. Wouldn't go anywhere else!!
January 8th 2018
All of the employees are great!!
December 28th 2017
Awesome!!! The tanning booth was down and Tia was able to accommodate and put me in a fabulous tanning bed. Always a great experience here!!!!
December 27th 2017
Amanda at the front desk was excellent; very professional and friendly and is a good manager. I am a small business owner and can recognize a good employee
November 30th 2017
Always great service. :) The staff is very helpful!
November 22nd 2017
Amanda and Tia were very sweet and helpful. Definitely felt welcome and look forward to my next visit.
November 21st 2017
easy. cool. and the customer service was great
November 20th 2017
Love this place. The staff is incredibly nice and informative and their beds are the best!
November 8th 2017
November 7th 2017
Pleasant and helpful staff. There was a bit of a mixup when I signed up. The manager Amanda was able to solve and help through the problem. She was very professional.
November 7th 2017
Amanda was amazing and very knowledgeable. She is all star employee to have and got to have more of her. I think she is due for a rise or employee of the month(lol) She has my vote and 5 stars across the board for me. ⭐️⭐️⭐️⭐️⭐️
November 3rd 2017
Amazing ! A quick pampering cocktail tan?
October 25th 2017
October 21st 2017
I came in around 5:30pm expecting yet another terribly long line for the spray (which I have experienced literally every time I go-- I dread going every time for this reason) and I was really surprised there was no line at all! I was in and out! There was a New guy working there who was very quick and professional. It was a really nice change of pace.
October 13th 2017
Had a bit of a problem with spray color but your manager Amanda at the Simi Valley Store was very helpful and took care of my problem great manager I purchased a plan.
September 28th 2017
The girl who helped me sign up was very detailed and helpful
September 28th 2017
Was great....everyone is so sweet and helpful.
July 30th 2017
Only have one diamond bed which is always occupied so that package is not worth the money. The mist in bed 2 hasn't worked forever. Only one person working at a time so when busy it takes along time to get waited on.
July 6th 2017
Love the new group of girls working. They are sweet and very helpful.
June 29th 2017
Amanda goes above and beyond to make the customers happy. She is a pleasure to have at Palm Beach.
June 26th 2017
Everyone is very nice, but if I go in when it's slow I usually have to go find the employees in the back room
June 9th 2017
May 29th 2017
Always great!! Staff is very friendly and knowledgeable.
May 26th 2017
Really love the staff you have right now. The girls are very helpful and sweet. The salon is very clean and neat. I love how they will let me know of sells also, discounts I may have pending but never pressure me to purchase....that means a lot to me. I have been overwhelmed with pressure by staff in the past, not the case anymore. Great job. ?
May 24th 2017
Great customer service very friendly personnel.
May 22nd 2017
May 20th 2017
The beda are so amazing! The girls are super knowlegable about the products, and absolutely gorgeous. Love this place!
May 9th 2017
Great experience. Love Kaitlyn. Always makes me smile.
May 8th 2017
Everyone is always so friendly and helpful
April 30th 2017
Staff is always friendly and helpful. Beds are clean and I get in quickly.
April 22nd 2017
Absolutely adore Katelynn
April 12th 2017
Katelyn (?) was great
April 5th 2017
All of the girls are super nice and always make sure I am happy with how my tan is coming along and they are very diligent to make sure I am not burning while tanning
April 4th 2017
Awesome customer service
March 28th 2017
Love my Simi valley girls! AJ is the best and Talia is always there with a smile;
March 26th 2017
Always helpful and polite
March 26th 2017
Every girl was very happy & helpful
March 25th 2017
They are so sweet but need more coverage at night. On me person can't handle busy evenings
March 7th 2017
always great experience
March 6th 2017
Jenna and AJ are extremely nice employees here and willing to answer questions and demonstrate. I've only used the spray tans so far and have becone a memeber after Jenna was awesome in explaining the whole thing.. her customer service skills are how all business's should operate with their customers. AJ is also knowledgeable and friendly every step of the was. Nice experience here.
March 2nd 2017
Great customer service
February 26th 2017
Best tanning experience ever. Clean friendly. The girls are the best , they make you feel like family!
February 23rd 2017
I enjoy going here. Everyone is very nice, I have been going to this location for more than a year and I have never been disappointed.
February 21st 2017
Always helpful and very knowledgeable.
February 6th 2017
Good place to tan. Ladies are especially helpful. TJ is super
January 29th 2017
Great place for your tanning needs!!
January 5th 2017
AlwAys a pleasure to go to the Simi Valley store . Love it Happy customer
December 11th 2016
The place is always clean and the associates are always friendly.
December 8th 2016
The tanning every 24hours makes it difficult to make it in to actually tan on my busy schedule. I should be able to tan once a day no matter the time of day. For this reason I will be canceling my membership this eeekend. Thank you
December 3rd 2016
All of your employees are very polite, knowledgeable and accommodating. My one negative is the prices for your lotions. They can be sometimes 4 times higher than I can buy them for online!!! I would prefer to buy them from you and give credit to your employees for the sale. However, the prices can be somewhat ridiculous!
November 30th 2016
Why did the girl at the front desk ask me to sign a contract..? She couldn't explain why...I have been a diamond client for about 2 years.Other girls are very pleasant.
November 29th 2016
Thanks to the outstanding service by Leticia and Bree, I will continue to stay at this location and to recommend it to all of my friends and family. It is my strong belief that these two associates be recognized for their exceptional service. They are friendly, courteous, and professional.
November 11th 2016
waiting for 15 minutes for two spray tanners to get setup first is a bummer when getting me into a bed takes less than 30 seconds. To her credit, the girl behind the counter realized this after a while and helped me out.
October 30th 2016
Always treated very well. Great service :)
September 4th 2016
Great service! One of the best tanning salons I have ever been to! Brittney helped me choose my monthly tanning package and has been really helpful every time I have came in!
September 3rd 2016
The customer service is great. The beds are clean. No problems except I keep getting burned for one reason or another.
August 22nd 2016
Bed 3 needs maintenance. The aroma was out for months and that's finally fixed. The air conditioning was out too but that was fixed promptly. The cord for plugging in your phone and listening to your own music does not work. That's one of the best things about that bed! Please fix! That's the only reason I gave a 4 star rating instead of 5 as the staff is amazing and it's always clean there.
August 16th 2016
turn over is high. rules vary. Equipment and supplies not maintained well.
August 10th 2016
Everytime I walk into my salon I am greeted with a smile and hi there....it is slays clean and the staff is always very helpful
August 8th 2016
The employees are all very nice and know how to move things along so everyone gets a good tanning experience. I really have enjoyed going for my tan.
July 3rd 2016
The salon is always clean ,and the staff is wonderful!
June 30th 2016
Bre gave us a tour and explained the memberships great! We bought the Aloe There lotion, and knew we could trust her that it was a right product. I usually burn and she was helpful with the bed selection and how much time I should do. We are excited to come to the salon!
June 30th 2016
June 26th 2016
Service slow. Had to wait for new clients asking numerous questions. Bed wasn't cleaned.
June 23rd 2016
Im am not happy with the fact that i pay for a 3 month upgrade and one of the beds is not working and the good one is always being used and i have to sit there and wait 15 to 20 mins..makes me not want to go at all now
June 19th 2016
Went today and all was clean and friendly.
June 17th 2016
The ladies at the Simi valley location are always so nice , beds are very clean. Plus plus....
June 2nd 2016
all the associates are very nice. The facility is always clean
May 30th 2016
Your staff at Simi Valley is wonderful! Bre does an amazing job of caring for the customers and is an excellent manager!! Keep up the good work in keeping us all happy and tan! :)
May 29th 2016
Great people clean facility!
May 25th 2016
Enjoy the salon ...very nice helpful staff.Sad that 2 bulbs were out when I used the stand up last week.
May 8th 2016
Amazing service there needs to be more than one mystic tan booth.
May 2nd 2016
Very friendly. Great recommendations off needs and not pushy at all. Great overall experience from beginning to end.
April 22nd 2016
The bulbs at the location in Simi Valley are not changed often enough. I barely get any color even though I'm on the platinum level and go often.
April 18th 2016
Great salon, knowledgable employees, clean and friendly!
April 12th 2016
The staff is always friendly and the location clean.the experience is good. However, I am not big on the up sells.I jointed the club with the spray tan for $19 per month. I would like to come in twice a month but, with the added fees I won't be able to do this often.As it is I buy the pre tan lotion, the scents, added color -it's becoming another monthly expense at a time when I am trying to cut down my monthly expenses.I have another option of getting a spray tan for less money at a friends home, but I like the convenience of Palm Beach Tan.
April 11th 2016
The girls are very nice and always trying to sell you something. Love tanning here
April 9th 2016
I'm so happy I went into Palm Beach Tanning. Annie was great and I was really happy to see Brie working there too. They are both so friendly and helpful
March 21st 2016
Was disappointed spray tan wasn't working. Came the night before and couldn't tan then either since now close at 8pm Saturday instead of 9?
March 19th 2016
Um... I love the beds, sometimes I wait longer than usual to be helped and I understand the maintenance but it would be nice to be greeted once in awhile.
March 17th 2016
Everyone is always so friendly, helpful and accomadating. Always ready to sell me the latest and greatest in tanning lotion and enhancements
March 16th 2016
The girls are Awesome so nice and helpful and the salon is always clean and put together. Great place to come and tan
March 11th 2016
Always a great experience here. The employees are always helpful and kind. Clean environment and never have had any problems with the Mystic Tan. I recommend this place to all my friends looking for a spray tan!
March 7th 2016
I had a very good first experience signing up with Corinna. She was very helpful and made everything very understandable. She made me feel a lot more comfortable with the overall tanning experience and answered all of my questions. I am very happy to come back!
February 8th 2016
The help was fantastic and directions were perfect
February 1st 2016
The Ladies that have helped me each time I come have been very helpful and nice. The beds are awesome !!!!
January 28th 2016
Everyone's always very nice and helpful. Even when it's busy they get me into a bed quickly which is awesome!
January 27th 2016
The staff has been exceptional in both their friendly approach and professionalism. I have been impressed with the efficiency of the time required to "sign-in" and with the overall cleanliness of the facility. I appreciate the efforts made by the company to remain highly competitive in their pricing and with the modern tanning machines. Overall an A+
January 26th 2016
I love the tanning salonAnd all the ladies that work there are great!!
November 9th 2015
My experience was a really good one. I have been tanning before and not new to it or how to tan correctly, they way that Taylor was with me was a good experience because she wasn't talking to me like I didn't know anything or trying to force product on me that I didn't need. She did educate me on certain lotions to use and why . Overall it was a good experience an I'll see you to's afternoon.
November 7th 2015
I luv going thete every day. ..staff girls are the best.
November 6th 2015
I love the experience I have their tanning. The ladies are very sweet and helpful.
November 5th 2015
The staff here is always so sweet and welcoming. Anytime I have had any questions they have been so helpful! I have referred all my friends to Palm Beach :)
October 3rd 2015
The staff is great!!Love the beds.
October 2nd 2015
All the girlies are super nice, informative and a pleasure to see when I walk into the salon. The fact they know my name & treat me more as a "person"/ friend, rather then just an average customer- speaks wonders!