October 15, 2018
Only a few are friendly. No one remembers by name. I don't like someone trying to sell me crap everytime I walk in the door. When I run out of lotion, I will let you know. Also, the bathroom is almost always dirty.
I went to the Fury's Ferry Rd location once and it was awful. They put me in what seemed like a lower level bed, no fans, it felt like a thousand degrees, I sweat so bad and the bed burned to lay in. I ended my session early because it was so hot I couldn't tolerate it. The thermostat on the wall read almost 100 degrees in that room. I complained to the girl up front who essentially shrugged her shoulders and said she put me in the correct level bed. There is NOT way.
August 10, 2018
The employee are helpful
August 1, 2018
The great customer service and always willing to help from the associates is impeccable! Very friendly staff!
June 30, 2018
Love the beds and the ladies at the Surrey Center location are the best!
May 29, 2018
Clean, friendly and not too pushy with product.
May 24, 2018
I am always pleased with the service that I get at Palm Beach tan. However, it seems that the last few times I have visited I always get in a room with a bed that has a bulb blown. I do mention it to the attendant at the desk each time.
May 16, 2018
Great staff and clean beds at this location!
April 28, 2018
North Augusta Palm Beavh tan is the best around!
April 26, 2018
Staff is always so nice!! Very clean beds
April 14, 2018
Salon is clean and the staff is always friendly
April 7, 2018
Best tanning salon in the area!
March 28, 2018
The staff and New Manager at the location off Furys Ferry Road were extremely helpful. Manager was very knowledgeable and has great problem solving skills
March 27, 2018
The girls that work there are so so sweet! The only thing that I would suggest changing is the 23 hour tan rule which is a corporate policy - maybe make it a 20 hour rule to accommodate your customers schedule. I honestly don’t think 3 hours would make a difference in melanin production but it would make a world of difference to your customers. Especially since we sign an agreement that palm beach is not responsible for tanning results or any subsequent damage incurred from tanning.
March 24, 2018
Personable and knowledgeable associates.
March 13, 2018
I am pleased with PBT.
March 6, 2018
I’m in my lunch break so the quick check in time and great service is awesome!! North Augusta location is the best palm Beach in the CSRA.
February 21, 2018
Great people love how well they know their products and how friendly they are!!
February 12, 2018
I just reactivated my account. Ava was very helpful in getting me started back.
February 11, 2018
The girls at PBT are the best. They know me by name and that feels really good!
February 10, 2018
February 10, 2018
Experience is always great at the palm beach I go to but I do have a small complaint about the weekend hours. They use to be open till 10pm then it changed to 8pm. Now it's changed to 6pm. I have a diamond platinum membership which is not cheap and I can't even lay or get a spray tan on the weekends because I work and can't make it their before 6pm. It's a bummer. Please go back to the old hours.
February 10, 2018
Customer service and the beds are great!
January 29, 2018
PBT is very helpful and friendly. I am very happy with my experience with the facilities and the staff.
January 21, 2018
Place is always nicely kept and have enjoyed most of your employees. However the time schedule changes (opening and closing times) have had me looking for other tanning places. I've been with your company for quite some time and it's disappointing to make a change after so long
January 9, 2018
Best place to tan, hands down!
January 4, 2018
I joined Palm Beach in Evans, GA 3 days ago & everytime I have been the staff and managers have been awesome !
I was previously a member of Palm Beach & I had attended other locations . I am so glad I joined back & that I started going to the Evans location! They are so friendly & very knowledgeable about there job ! Highly recommend anyone going to this location
November 1, 2017
Ashley Coleman is a great store manager and offers excellent customer service!!
October 29, 2017
The girl that helped was awesome and very knowledgeable!
October 26, 2017
The girls there are so super sweet. Versa machine was fixed so that’s awesome!!
October 24, 2017
Every time I go in, I learn something new that makes me want to continue going. They are very nice and friendly
October 23, 2017
I've been to the store twice in the past week, just signed up for the sunless package. Both times the girls were so welcoming and helpful. My experience gas been 100% so far.
September 27, 2017
You do a great job training your employees in Customer Service, they are friendly, upbeat, cheerful & helpful. Ashley is great and it's been good to see her advance to Store a Manager. The facility is neat, clean and smells good - and, yes, I have been to other tanning stores where none of this is true. During My 19 years of working in Human Resources for a local a Bank, I interviewed and hired a lot of Tellers and Customer service staff and it was our goal as a hometown Bank to hire the most friendly people. It seems that you have the same goal, and if our Bank were still in business, I would be trying to steal you employees! Keep up the good work and keep the expectations high for customer service. These employees will eventually move on to other jobs and the training you gave them will help them throughout their careers. I have always admired the Customer Service training that Chic-Fil-A, Arby's, Publix, Honda and a few others provide for their employees - they make customers happy to be there. PBT is in this same category to me - like what we had at Georgia Bank & Trust for so many years. Have a great day!
September 21, 2017
Always a great experience every time! Manager is amazing! It's always nice to see a familiar face! 2??
September 18, 2017
Love it! Shannon is great! Need a better discount for upgrade.
August 22, 2017
The staff at this location isn't as friendly as the one I usually go to. To me personally the staff makes a big impact
August 21, 2017
August 5, 2017
Friendly staff and a clean facility.
July 18, 2017
Love Ashley so full of life
July 16, 2017
Everyone is always friendly and welcoming when I come in. The store is always well maintained, and clean. Thank you to Ashley and Shannon for always helping me get the best lotions, and explaing the skin care products to help me maintain my great tan!
July 12, 2017
Ashley is always great about helping me pick out the best lotion for my skin.
July 2, 2017
Everyone is always so pleasant and knowledge about products and deals going on!
June 18, 2017
Becca was fantastic! She made sure I got the best Versa tan ever!
June 18, 2017
I love palm beach tan! The girls that work there are very nice. The place is always clean.
June 15, 2017
Visited on 6/14 at about 9-9:30 pm for the first time in a couple years with a few questions to get back tanning. The young lady that was working was absolutely wonderful!!! (I wish I knew her name!) she was extremely sweet, polite, knowledgeable and perfectly handled a steady stream of about 10 customers by herself, and the phone, while trying to get me back signed up!! I cannot say enough good things about her! She's an absolute doll!
June 6, 2017
Very disappointed that they were out of sticky feet, had no booties, no eyewear, no nose protection and no lip balm.
June 5, 2017
Hi! Thank you for hiring such amazing employees. Everyone is friendly, professional, and have excellant customer service skills. Shannon, the assistant manager really impressed me with the knowledge of the products and selected the exact item that i was looking for.. She is also caring and explains the tanning process and is conscientious of a length of time needed for each tanning session in order to not injure yourself. The salon is also extremely clean. Thank you again. Donna Maddy ?
May 30, 2017
The lady was extremely patient and helpful with selecting the package and product.
May 28, 2017
I really like the staff
May 27, 2017
Always great customer service and clean environment.
One recommendation...please replace the ceiling tiles in sunless tanning booth rooms.
Very uncomfortable looking up and seeing open space above with missing tile in the room, etc.
May 26, 2017
Always friendly and go out of their way to do a fantastic job!
May 25, 2017
Always clean and great customer service at every location I've ever visited,
May 22, 2017
The staff is always so friendly!
May 16, 2017
I love palm beach tan
May 16, 2017
very relaxing. Help is friendly and helpful .
May 13, 2017
I had questions about lotion I can use outdoors to combine with sunscreen and the attendance was very knowledgeable and helpful. She did not "push" me to purchase. I also expressed concern that I had plateaued in my tanning, she also gave suggestions for that.
May 11, 2017
Nice employees, beds always clean, service always good, great!
May 8, 2017
Kaitlin is a great manager and truly takes care of her customers. Palm Beach would be a fool to lose her!
May 7, 2017
Facilities are always clean. Staff is always very nice. The only complaint is one location I go to is understaffed causing waits and long lines.
April 29, 2017
Misled over the fees involved, staff not very welcoming - more interested in selling. Convenient times and location
April 26, 2017
Ashley and her team always go above and beyond to make the store clean and welcoming!
April 26, 2017
I would like to feel comfortable going into one of the salons and not constantly be pressured to buy products especially when I'm holding a bottle of lotion in my hand. And at times even when you say no they keep trying to put another lotion on your hand. I realize that's how folks get paid but I don't care for high pressure sales.
April 24, 2017
Love Palm Beach, but the supplies are not kept in stock. It's summer time. A tanning salon should never run out of dark spray tan cartridges, wipes or nose guards.
Haven't had the nose guards in weeks and twice I've had to drive across town to get the dark spray. Flooring in the spray booth is generally wet so I've just started using 2 towels to avoid stepping in to puddles of tanning water. (Cotton balls would work in place of the nose guards. It's easy to keep in stock)
April 15, 2017
Love going to PBT in Surrey Center Augusta. Always clean and girls are very polite and informative.
April 15, 2017
Always a great experience. Always a remarkable stsff and customer service.
April 14, 2017
I love palm beach tan... the staff is great and it's always looks clean.
April 13, 2017
All of the tan team is always happy and courteous.
April 11, 2017
When checking in, the young lady asked me twice how long I wanted to tan. I told her both times, the full amount. She laughed and said 10 or 12 minutes? I said again, the full time - 12 minutes. She laughed again and said, "oh I'm from another store and don't know since we only have 1 Diamond bed. During the course of our conversation she stated 3 different times she was from another store. The bed I was going to lay in had someone in there and told her I did not mind waiting. The customer from that room left, after saying goodbye to the girls behind the counter. I waiting another 5 minutes while the girls leaned on the counter just talking to each other. I FINALLY said, "your customer left 5 minutes ago, do you think you might be able to clean that bed so that I may go in"? I asked this nicely. The one girl, not the one checking me in, gave a sigh of disgust, picked up her bottle and towel and went into the room. This is, by far, the WORST service I have ever received at this location. I have been a member for a while and feel that I do not deserve this type of behavior to a paying customer. I was not rude in any manner toward either of these girls.
April 2, 2017
The only color available for the spray tan was dark, which I ended up doing. I normally stick with medium but dark really isn't too bad either so it wasn't a huge deal. The biggest problem with this visit is that I have a huge white spot on my leg. I think there must have been a problem with the spray booth itself for there to be such a large spot on my body that is so off in color. The staff however was very nice, professional, and helpful.
March 25, 2017
The store off fury's ferry rd is awesome!
March 23, 2017
Very helpful staff. Wish the emails about sales were clearer.
March 22, 2017
Attendant was nice, friendly, helpful even though there were a couple of other people in the salon waiting
March 19, 2017
Spray machines need to be fixed. They go down constantly! I pay for a service, I expect that service to be available!
March 17, 2017
I think we should be able to purchase a bag without but the lotion. Especially if you are paying the highest package.
March 12, 2017
I love tanning at PBT!
March 3, 2017
Doing great. Wish you had more upgrade incentives for established members!
February 21, 2017
Having been away for several months, the employee that reactivated my account was very knowledgeable and the amount of time that I needed to stay under the lamps. Very friendly atmosphere.
February 1, 2017
PBT is wonderful! They are always so helpful and know just what I need!
January 17, 2017
I love coming to PBT. Employees are always so friendly! I wish there were more chances for deals for bed upgrades for long term members :)
January 16, 2017
Great service, smiling, happy & knowledgeable employees. Your "customer service training" shines!
January 15, 2017
I'm not sure of the girl who helped me but she is so super sweet! :)
January 12, 2017
Everyone is very kind,helpful and welcoming as well as very knowledgable.
January 5, 2017
Nothing special to comment about.
December 9, 2016
So pleased with Ashley as the new manager she is sweet and does a awesome job. Hailey will be proud
November 17, 2016
Staff were very courteous and helpful.
Very neat and clean smelling environment
November 13, 2016
November 11, 2016
Everyone is so sweet and knowledgeable about their products!
October 30, 2016
Staff is amazing and its always perfectly clean in there. They always make sure that I am caught up on all specials going on. Couldn't ask for a better experience.
September 4, 2016
I had great customer service! I was shown all of the tanning beds and their accessories and she was able to get all of my questions answered!
August 31, 2016
The girl who checked me in was super nice and cheerful but, nobody was at the front desk when I left.
August 21, 2016
I really enjoy going to tan, it's my relaxation time. Every time I go into the salon I'm greeted with a hello and by my name and a pleasant smile. It's always a joy to go there. They always answer any questions I have and always are willing to help out. It's a great place to go tan.
August 20, 2016
The Mystic bed at the store I was at last night needs to be replaced!!!!! It's the one by Publix on Washington Rd. in Evans GA. It's so bad, makes horrible noises, drips your cartridge color all over the floor of the bed, and has been known to not spray all 4 intervals. The staff here is great, just that bed, which I know is one of the oldest in the whole area, needs to be replaced!
August 19, 2016
Haley and all the girls are always so nice and pleasant when I go in to tan. I love my 'me' time there!!
August 5, 2016
Lotions are toooo expensive!!!!!!!!!
July 3, 2016
Love being able to tan after work each day... The girls that work at the location (Evans, GA) that I go to are so personable and helpful...
June 30, 2016
my time in the salon is such a break for me! on cloudy days its a great mood booster!
June 26, 2016
I am pleased with the friendliness of the staff!
June 23, 2016
Consistent and quick
June 16, 2016
Love my location and Hailey is the best
June 12, 2016
I'd like to commend Elise for her friendliness, knowledge & attention she showed me on my first visit to PBT.
June 9, 2016
I have been tanning with palm beach for years and I have never been to a store with such a wonderful group of employees. They always greet me with a giant smile & are all so sweet. The store is alwaysincredibly clean & well kept!
By far my favorite location!
May 29, 2016
palm beach is my escape! even if its only a few minuets! all locations I visit are so great! I see such great training in your team. I have been a regular for the last four or five years, this year has been the most amazing group of employees I have seen. I have already visited four locations enjoyed them all!
May 21, 2016
The associates at the Evans Georgia store are always smiling, remember my name and I feel they honestly are interested in my day. The clerk's remember details, for instance asking about my recent trip to visit grandchildren:). Also they are very knowledgeable about the products they sell. Knowing what is the best product for my skin type and which products will give me optimal results. The salon is Always clean, the clerk's multi- task well when the salon is busy. I rate the Evans Georgia Salon a 10++. Thank you for the excellent service!
May 21, 2016
I was just in yesterday. The young lady that helped was awesome!
May 21, 2016
I have been greeted with a smile each time I have entered the business
May 16, 2016
Ashley the manager at this location remembers me when I come to tan which is nice. The rooms are always clean at this location and all the staff are professional. Another location that I have visited has not met my expectations the staff have not been profession either time I have visited (2 strikes and your out) the locations on Washington Road is out of my way however it is worth it to have clean restrooms and clean tanning room, friendly staff that uphold professionalism in their mannerism and the way they conduct business up front behind the desk at all times when my family has visited.
May 12, 2016
All of the associates are very professional and friendly to deal with...
May 6, 2016
I have been 3 times - the third time they didn't turn the machine on-so I had to get dressed and walk to the front desk and tell them! !! UGH. I don't know what all comes with my package either - 70$ month is a lot.
May 2, 2016
The staff is always very friendly.
May 2, 2016
Since I've started using Palm Beach Tan they have been curtious, helpful, and always answer any questions I have for them. They all know my name and great me with smile. I really couldn't imagine going anywhere else. The only thing negative I have to say is that the tanning lotion are way overpriced and I only make alittle over minimum wage so I can't afford the lotions there very good lotions which I do inderstand but for the time being i need to order it cheap. Other than that my experience has been wonderful b
April 30, 2016
I love PBT.. I have been a member for 5 years plus.. All the way back when Jenn was manager.
The salon is ALWAYS clean, I never have to wait more than 5 minutes to tan. The staff is always friendly and helpful..
I also love that I can tan at other locations when I travel..
April 28, 2016
Your staff was very helpful and clean rooms
April 23, 2016
Ladies are always friendly & helpful. And the beds I use are great!!
April 21, 2016
I have not tanned since last year.i was welcomed back. I loved having earned my tan bucks.as an older woman tanning its nice to be treated kindly.
April 20, 2016
I just reactivated my account and each person has been super helpful and informative to me!
April 19, 2016
Staff is always friendly, offers great products and reminds me of sale items, all staff are up to date on products, getting me the best price for my tanning expectations, always polite and friendly, working hard to remember each member calling us by name, I have no complaints, only praises.
April 16, 2016
Customer service is always too notch. Last time I used palm beach, the employees were much too pushy about the products and obviously only concerned with sales. This time around they seem much more genuine and back off when I do not show interest in a new lotion every week.
April 14, 2016
I love the beds and the happy people that work there but those lotions are sooooo expensive and they push it then so hard that I feel like I don't have a choice in buying or not buying.
April 11, 2016
I love to tanning here
April 8, 2016
My last tanning experience on 4/7 was great as usual. My prior tanning experience on 4/3 was less than stellar. That day there were two girls working the front desk who were having difficulty resetting the beds. This caused a line to develop and the wait was longer than usual. The girls working the front desk apologized and made it known that they don't usually work at this store. When I was finally able to tan, three of the facial bulbs were burned out.
April 7, 2016
The girls at this store are awesome. They're always in the best moods and have awesome attitudes. I drive a couple extra minutes just to go to this store bc of the girls alone! They're doing great!!
April 6, 2016
I love tanning at your Washington Rd facility but hadn't been in approximately 7 months. Yesterday was my first time back and the bathrooms were dirty and had no paper towels or toilet paper and the Versa room had no wipes or hair ties. Thank you!
April 5, 2016
Haley is a awesome manager
April 3, 2016
I love the beds at PBT. The majority of the time, the rooms are clean & ready to go. However, I've noticed that the North Augusta, SC location is not always clean. The room might be clean, it might not and I'm talking clean as in the floor. The beds have never been an issue...but the floors are definitely in need of help. Now, the biggest issue I have is that some of the young girls that are in the place, while friendly are also a little arrogant. And they ask me every dadgum time that I go in there if I need any lotion...the same girl the last three times...and frankly, I'm tired of it. I know the sales pitch thing...but if I need something, I'm going to ask for it. And they really need to learn to be a bit more personable. I'm not a number that longs to have my turn come up. I'm in there for some color...simple as that. AND when I ask about things like "spray tanning"...don't talk so condescending to me or anyone else. I watched it and saw that it wasn't just me. They are tanning associates...not brain surgeons...be kind and respectful.
March 28, 2016
I have been a long time customer of PBT (SEVERAL years), and I went in to unfreeze my account and start back tanning. I understand that you make money on lotion sales, and the staff earns commission from each sale. However, it has always bothered me that they will do whatever it takes to get a sale. I have tanned longer than some of the staff has been alive. They will flat out lie to a customer and tell them that the tan dollars expires today, or that the shelf life of lotion is only 3 months (when looking at their history to see when the last purchase was). I have been around long enough to know that the shelf life is on the bottle, and that tan dollars do not expire. When I went in Saturday, I experienced the same thing. I had my lotions with me, and he spent 20 minutes trying to sell me something. I told him more than once that I had a lotion, actually had 2 lotions, and that due to previous skin cancer, I would only "tan" for a short time, then I would be using the Mystic. Then he tried to sell me scrubs, primers, etc. Once again, I had the primer already... it was just a continuous pitch for sales. Some people will easily fall for that, and I know that is why they are trained this way, however, I find it aggravating. Just my opinion, for what it's worth. I enjoy tanning there and the convenience of multiple locations, however, the sales pitch can be knocked down a few notches.
March 26, 2016
Moat days I need to get in and out quickly but end up standing in line for an average of 5 minutes (one day 10 minutes) while the girls tried to talk a new customer into buying lotions. I understand they get commission and they are supposed to push these products but on the day I waited 10 minutes the line was out the door. We just wanted to get in and tan and they are just standing there sampling lotion after lotion. This isn't a random occurrence, this is the norm. There has to be a better way to handle customers that want to get in and tan without making them wait while the Palm Beach Tan ladies push $100 lotion onto new customers.
March 23, 2016
Friendly staff, great atmosphere
March 6, 2016
Today was awesome!! Cara was such a great help and now I'm tan ready for a wedding next week!!
March 5, 2016
I have bought several lotions over the past couple of months .... they see I haven tanned in a while but they ALWAYS ask me to. Buy More lotion despite me saying i have way more than enough!!! I get selling someone with no lotion a new lotion but PLEASE stop asking me to buy lotions moisturisers etc. I have everything I need!
February 21, 2016
Very helpful staff. Clean beds and rooms.
February 18, 2016
Absolutely top notch assistance yesterday on my first visit. In depth explanation of everything. Professional and friendly.
February 10, 2016
Staff always makes me feel welcome. Very knowledgeable about the products. Great personalities with the team.
January 29, 2016
I had a good tan, except last month I had a 30$ credit that the girl told me would last 3 months, and when I requested part of it last night I was told it expired...I feel like I should be compensated cause that girl last month lied to me....
January 28, 2016
Love all the girls!
January 26, 2016
I wish you would offer a week of free bed upgrades for people currently tanning using their active account.
Otherwise, you guys rock!
January 26, 2016
Amazing customer service!!! Love Palm Beach Tan.
November 7, 2015
The employees are so friendly and helpful. It is always fun to come tan here. This location is the best one and it will only get better when the remodel is done!
November 7, 2015
Great staf!!! Sure clean!!! Wouldn't go anywhere else!
November 5, 2015
I really enjoy tanning at Palm Beach Tan. The only issue I have is how I'm asked every time I go to tan if I want to buy lotion or do some upgrade. I understand it's their job but not everyone has 30 plus dollars to spend on lotion.
October 2, 2015
I love this place everyone is do friendly and it's so clean