May 7th 2022
Love this salon and all of the staff. I have been a member for many years before it was a PBT . pbt in east cobb has the busiest and hardest working staff. They always find the solution to whatever it is I’m seeking as far as my spray tan or my needs for lotion etc. i wish their owners would give them the much needed upgrade they (and their customers) have been patiently waiting for years to experience. So many other PBTs have had multiple Reno’s and this poor store is always packed with customers and always clean, and never under staffed. Come on …..owners of PBT, it’s way past the point of time for this salon to be a representation of your brand you have given all of your others salons! The customers of east cobb scratching our heads wondering when the dungeon will be closed and a bright happier space opened up.
December 29th 2020
As always the equipment is great. The products are excellent as well as the customer service. With covid the staff wears mask and they make sure they clean in sanitize and keep everybody socially distant. Palm Beach tan is a great place to tan!
July 31st 2020
My first time ever going here and it was great! Everything was clean. Emma was super helpful! She was very informative, kind, and welcoming! I will be returning! Thank you!
March 24th 2020
Real nice People make all the difference.
March 18th 2020
Staff has been super nice and helpful everytime I have been there
March 16th 2020
Customer service is top notch. Friendly and informative. Everything is clean and sanitized. Love this place.
March 7th 2020
I walked in last night to get a spray and it’s probably the best one I’ve ever had! Emma and Sydni answered all my million questions as I was nervous of being splotchy at my bridal shower. I highly recommend this PBT location!
September 4th 2019
Just love the team! Always smiling and knowledgeable about products!
August 29th 2019
I like PBT so far. I think I tan at a good price, and the girls working there are friendly, facility is clean. Only wish is that there are more options for tan packages. Like buy ten tabs, rather than the monthly membership. Especially going in to winter, I won’t be tanning as much, and unfortunately that option isn’t available.
August 27th 2019
Nice, kind and helpful.
August 16th 2019
This is the best location and most darling employees.
August 15th 2019
The staff are always helpful and friendly.
July 28th 2019
I love this place. I have been going here since it opened, and use to be in a different location. For 23 years. When it use to be Solar Dimensions. I think it is even better now that it has changed to Palm Beach Tan.
July 24th 2019
Love the employees! Always very friendly!
June 14th 2019
Great customer ServiceDesk! Always helpful and knowledgeable. They always make me feel welcome and happy to see their customers ❤️
June 9th 2019
The ladies at the Avenue Palm Beach Tanning Salon are always helpful and friendly to me. They give lots of good advice.
June 8th 2019
I am always delighted by the genuine care I get from the staff. Everyone is helpful, kind, and professional. The rooms are always cleaned with perfection and I love having the goggles provided these days. You have an amazing variety of tanning options which are very beneficial. The staff is very knowledgeable and they make it an easy visit without a continual pressure to buy more product. Everyone is respectful and they obviously love what they do. Your selection process obviously requires a high level of expectation and it shows...thank you! Marilee
June 6th 2019
Fantastic, friendly staff. Clean rooms and machines. Great experience every time.
May 12th 2019
Excellent customer service, salon very neat and clean.
April 30th 2019
Love the customer service. It takes forever for bulbs to get replaced. Needs more tanning beds cause sometimes you have to wait cause there is only one bed on your level. Wish the radio was on something other than sports in the bed I lay in and no one knows how to change it.
April 30th 2019
Excellent advice and customer service, very knowledgeable.
April 15th 2019
My first time with this company
March 23rd 2019
March 2nd 2019
The people and quality of product matter most to me, and this location really delivers! I’m very happy!!
February 28th 2019
I love my local kennesaw branch!Katie & staff there are SO nice!Anyways a joy to go in 5* star service!
February 17th 2019
Such a great staff!!! ❤️Color doesn’t seem to make me as dark as it did ( spray tan membership) Back of building needs heat !!!!
February 4th 2019
The staff is second to none, they are more than helpful, and answered dozens of questions. I was incredibly impressed! The 3 star is for the product. I added all kinds of additions and primers and accelerators and was charged for a lot of things to ensure my vacation tan was dark and beautiful. I waited and waited and the color never came. I don't think I turned one shade darker at the end of it all. Really disappointed.
January 31st 2019
Everyone is so sweet and friendly. It’s a pleasure dealing with them all!
January 21st 2019
I love the Palm Beach Tan that moved to East Cobb Avenue. Kay and Pam are so amazing and greet me with a smile and by my name. An absolute “10” in customer service!!!
January 20th 2019
It’s always hit or miss. The booth is never consistent. I visit once a week and for some reason, at this location, it’s never the same. I typically drive to farther locations when I have time for this reason. My visit before last, the booth sprayed so unevenly I had large brown spots on three different areas and had to blotch them when I got out to remove some of the color. I spend $60 a month so this really shouldn’t be an issue. I continue to come because I feel and look better with a tan, but I should leave satisfied every visit.
December 21st 2018
Staff are friendly and remember my name when I come in. They always make me feel welcomed. It’s nice to be able to get some Sun during these cold dark winter months
December 10th 2018
My experience was great! I was surprised to learn one of the two beds in my level didn't have a door that closed all the way and one of two beds that the Manager upgraded me to didn't have a working A/C. What will happen when all those people come for pre-spring break tans? Also, I referred a friend and she was told it would be $140 for one month tan with lotion. She walked away and went to Barefoot Tan for $39...
December 9th 2018
Love my local salon ... the staff are fantastic!Super clean... efficient and SO friendly 5? experience every trip!
April 26th 2018
My rating is average because I visit two locations. The one in Vinings, GA is great and deserves 5 stars. The one in East Cobb/Marietta, GA needs to be shut down. It's a dump!!! This was the worst move PBT could have ever made. Why move into a cracker box space with half the beds, and twice the traffic. How do you think that is going to keep customers happy? Everytime I go, I am disappointed: 1) I always have to wait for the bed to be cleaned; they just sit dirty until someone wants to lay in it 2) they've run out of towels, 3) did I mention cracker box? Some of the rooms are so small you can barely turn around. 4) 75% of the time there is wait to lay in a bed that is in the same category as your membership. I upgraded my membership just to have access to more beds because what I needed was never available. I have been tanning at PBT for almost 14 years. I have never been disappointed until the moved the East Cobb Location. THe moved from a large, bright space with a plethora of tanning options, to the cracker box dump. You should be ashamed to put your name on that facility.I will say the staff are always nice even though all I do is complain. They are not the issue. In fact, I feel sorry for them that they have to work in such a dump. Time to step it up and think about your customers not your bottom line.
April 24th 2018
I have dealt with the ladies there a few years now and they are the best
April 12th 2018
Friendly staff and always good about answering all my millions of questions lol! Feel very welcome when i come in.
March 27th 2018
Very friendly staff!
February 7th 2018
The associates there are slowly learning my name .The buyout from Solar Dimensions was very abrupt & longtime members, such as myself were not given any sort of notification. I found that to be quite unprofessional.
January 15th 2018
Upon checking in I was advised I am eligible to upgrade tanning in premium beds until February 11th. I was not aware of this unless she told me. I
January 9th 2018
Awesome. Katlyn was super helpful!! Great experience!
January 5th 2018
I always have s great experience at my location. Everyone is very friendly and the location is very clean.
December 26th 2017
Please start putting price tags on your lotions and other products that you sell.
August 19th 2017
Great service, and great tanning products!
August 13th 2017
Location is always clean and staff is always nice and eager to help.
August 6th 2017
I love the sandy springs location. The beds are so much better than the east cobb location that is closest to my house. The east cobb location needs new beds or at least new bulbs more often.
July 4th 2017
Love the East Cobb location and the staff is GREAT!!!
June 3rd 2017
I love the staff at the East Cobb location!!! They are all amazing! They make you feel you're a part of the family!
May 10th 2017
My experience was fabulous. Michaela is so friendly and helpful.
April 20th 2017
Added the Diamond membership to my spray tanning membership. Have been in the diamond bed a couple of times and haven't seen a difference in my shade of tan. Considering going with another tanning salon that my friend uses. Really not happy with PBT. Also, buying the additives with the spray tan to get good results with Mystic gets expensive plus the monthly membership cost.
April 6th 2017
I have loved every minute of my experiences at Palm Beach Tan. The Staff are amazing and help me with all of my questions and concerns. They have also given me tips and tricks to get tan quicker and stay tan longer.
February 26th 2017
The only complaint I have is the smell in the Salon. They have some toe of air freshener that smells awful.
February 21st 2017
Love the cleanliness of the place. Wish it wasn't so expensive. I have been a member there for 9+ years ( signed up the day it opened) and I would love to get some sort of break for remaining nonstop . The tan dollars don't really help me much, most tanning products make me break out.Just my thoughts but I think it's a great place.
January 1st 2017
Had great customer service and even educated me on lotions, beds and deals . I got the Dimond package that's day and the diamond black lotion!! After on tan and a spray tan I look great !
December 9th 2016
In general, i enjoy visiting pbt. Friendly and helpful staff. And i like the results i get from the newest mystic machine! Suggestions on your product sales: start putting price tags on the bottles. The prices always seem arbitrary (maybe they are?) and whenever i ask a clerk about pricing, they go in the computer for several minutes before coming up with a random number. One time i said something cost too much for me and the clerk was able to magically drop it another $5. That seems dishonest at best. And nobody likes feeling deceived.
November 17th 2016
Kevin at the east Cobb, Marietta location provided top notch customer service. I have been a member of your company off and on for 10 years and he is the reason I decided to stay. He took the time to go through your products and tanning options. He listened to my concerns and thoroughly answered my questions.
November 8th 2016
This last tan appt was the best I've ever had in all the years on and off I've been a member. I was educated appropriately and came out with the best spray ever.
August 23rd 2016
Everyone is very friendly and the beds are a1
August 4th 2016
I love the east cobb location. The employees Haleigh and Samantha are wonderful!
July 11th 2016
Very satisfied with PBT. Friendly, knowledgeable staff. Good results. Look forward to visiting. Samantha does an outstanding job.
June 27th 2016
I love going there every one is friendly and helpful.
June 16th 2016
Love going to this location. Nice people, clean atmosphere. Feels like going to a spa.
June 9th 2016
I'm a new customer. The young lady knew her business and was a pleasure to deal with.
June 9th 2016
Been a member for years overall good expirence, staff has been great besides a few moments, two things that are a pain is everything's more expensive & the 24 hour rule. Besides that everything's been good
June 7th 2016
The mystic machine drips water from top of machine from the previous cleaning. At this and all locations. It often messes up my fresh spray tan. Please fix it. Please tell your employees to lay off the up selling of products. It's annoying. I'll buy something when I'm ready and able.The mystic machine is often broken at various locations. Makes me want to drop my membership. I always have to call ahead now so I don't waste my time.Everyone pretty friendly. Overall, happy w my experience. When everything works.
May 11th 2016
I love the employees at this location! And they always keep everything immaculate. The manager Kelsey is a true asset to the company.
April 22nd 2016
Love the staff at the Johnson ferry location. But would love it to be easier to get one of the summer bags since I bought lotion before bag came out and so don't need lotion and now I can't get bag.
April 13th 2016
Staff was super friendly and informative!
April 2nd 2016
This was my first time ever in a tanning facility and I made that clear upon arriving. I had several concerns and many questions. I began with a young lady name Stephanie who have me the tour. Her presentation was a little confusing and conflicted with what I had seen online and heard on the radio. She changed prices for different options at different times. I was confused and a little overwhelmed, but I signed up anyway. At this point I was handed off to another lady named Hayliegh. She took me back for my first spray tan ever. As she was telling what to do, her information conflicted with what I had told earlier. Now, I'm worried and very confused. I kept asking questions, but was told to stop over thinking it and just follow the directions.I was left to begin the process still nervous, but committed. After prepping, I stepped into the coffin like chamber and waited for the instructions. Once the blower began, I couldn't understand a thing it said. I tried not to panic and I turned 4 times like I had been told. I was never told what to expect at the end or how long to wait before I got dressed. I started to pat dry but was afraid I'd wipe off the color. I dressed after a few minutes and made my way back up front. I was still a little anxious but the ladies kinda laughed me off. I stayed long enough to make an additional purchase because I wanted the free tote bag. I had to ask how to get it even though I had already purchased half of the requirements. Once again i was passed back and forth between the two ladies. I left without any written information about my membership. I waited 5 hours before I showered and used the body wash I was sold. In the morning, I noticed that one side of me was darker than the other. I spent almost $120 and did not get very good results or very good information.
March 25th 2016
Samantha at the East Cobb location has been nothing but AMAZING helping me with my account and my experience tanning.
March 23rd 2016
East Cobb manager Kelsey is amazing!!! I took a leave from October to March and I walked back in and she remembered my name. She makes everyone feel important and really know her 'stuff' too! What an asset to your company!
March 23rd 2016
It's always a great experience at PBT! No complaints at all.
March 21st 2016
This is my second time having a membership at PBT and I will never go anywhere else!!!
March 20th 2016
I always feel well taken care of at my local pbt. I recently began indoor tanning so I typically ask a few questions each time I visit. I am always impressed with the level of knowledge, patience, and positive attitude demonstrated my the members of my local pbt team. It's nice to know I have a place nearby to escape from the rat race and experience sheer bliss for 10 perfect minutes. In short, I hope the reader of this review will offer my sincerest slow clap and genuine appreciation to @#PBT30068 for a job well.--MC
March 6th 2016
I have only been a member for a week. I am already song results
February 25th 2016
The east Cobb location is always so sweet!
February 22nd 2016
Great experience with Casi. She was friendly, knowledgeable, and patient. You DO need to provide samples for guests to try. NOT the small packets to purchase. Get the manufacturers to provide these! Seriously, I feel by joining and paying for tanning that I would buy lotion IF I was able to try one or two different kinds.
January 29th 2016
Love everything about palm beach tan. I'm there so much and have been for years that I've learned to realize maybe I catch employees on bad days but the only problems I ever experience are with staff not doing things correctly. I'm a diamond member and I spray tan a lot. I always have to check the code on the booth and have the time it's put in wrong for versa. Literary just yesterday I was trying to spray light and got a moisturizing cycle and everything had to be reset. I've had worse experiences but palm beach is by far the worse with customer satisfaction of things don't work out in a customers way there are never benefits you just have to go about your day. I've been spray tanned the wrong shade before and all I get is a you can shower and come back. My time is wasted a ton because of staff. Overall Palm beach is my favorite from the beds, pricing, deals and equipment. Staff is definitely the worst part.
January 28th 2016
Friendly staff, great beds!
January 27th 2016
Staff is very helpful and super friendly!!
October 2nd 2015
People are nice, clean beds, enjoyable place to tan!