October 10th 2022
Palm beach is a great place to tan,the beds are clean and the staff is friendly and helpful.
May 22nd 2022
Love this place ... The customer service is worth the drive to the Lake st location
April 28th 2022
I thought this place was really welcoming and the manager and girl working were both so nice. Even though I haven't been tanning in like 10 years I felt comfortable here right away here and couldn't recommend them enough...
April 12th 2022
very clean, friendly, affordable
April 5th 2022
January 21st 2022
Front desk staff is always super friendly and welcoming. I’ve never had an issue with cleanliness - beds are always spotless!
I recently left my lotion in the car overnight and it froze - the manager cam through like a champ for me!
November 11th 2021
I moved here permanently 18 months ago, and after I stumbled upon this location, it’s not the closest to my home or work, but I continue to tan here because of the staff, Amber welcomed me with opens arms July of 2020. The salon is always clean, and I’ve never had a problem! Thank you W Lake St location!
October 1st 2021
Love my PBT!
August 9th 2021
Excellent..the girl working was super nice and actually makes me want to go out my to go way back to uptown because I actually got color this time..I was so happy when I left. Again thank you to the girl working yestrday afternoon!!(short hair)..
July 11th 2021
Friendly, clean, and efficient!
June 20th 2021
Very nice and clean place. A little more expensive than I remember tanning to be but it's been years so what did I expect.
I jumped right in and got the diamond package so I can just do whatever type of tan I want to do each time I go in for the month, if I understood that correctly. Seems like a good deal.
All the workers seem nice and polite.
April 28th 2021
April 25th 2021
Good service but don’t spend on the lotion.
5$ tan has a better rating...
February 2nd 2021
I come here right after work to wind down. It is such a warm welcome enviroment. All the staff are excellent!
January 3rd 2021
I have the Diamond level membership and I think it's great value. This location is very clean, even in comparison to other PBs. They have the longest open hours, which I appreciate. Staff is very friendly.
December 21st 2020
AMBER is awesome. Very accOmadating.
Professional, courteous staff. Facility is always on point, clean, and never have to wait.
November 29th 2020
Awesome staff and product knowledgeable
October 14th 2020
Great customer service
October 9th 2020
The salon is super clean the beds have new bulbs. No complaints... oh and the staff is awesome.
July 27th 2020
The staff has always been very friendly, helpful, and able to answer every question along the way. I enjoy the location I chose for every appointment easily from the customer service that I have received.
July 21st 2020
Lovely experience, very friendly thoughtful staff, i always feel welcomed. They take great care of everyone that walks in and I always feel taken care of as well. So clean and elegant, my favorite spot!
March 15th 2020
Phenomenal staff and they get you looking right.
March 8th 2020
the staff is amazing! love the beds n the mystic!
January 8th 2020
Ann’s awesome! Great experience at this location!
December 23rd 2019
I’ve been going to this location for years when it used to be a diff tanning company. This is the first time I was actually educated on all the awesome systems and ended up getting the diamond level thanks to Ann’s advice. Overall great experience and appreciate having knowledgeable people helping.
December 7th 2019
I had a great experiece with this place today and everyday since signing up. Some reviews say they don't let a customer tan the way they'd like but they closer i get to 30 i don't wanna be a wrinkly mess and the knowledge and guidance on times and intensities is very helpful for me.
Whenever they make a mistake or make me wait (which is rare) they offer a bed upgrade for the tanning session to make up for any inconvenience because they know what customer satisfaction is all about. The women who man the store are phenomenal and the beds are new age. I never leave dissapointed. Will continue to tan here for a long time to come.
November 7th 2019
Ann is sooo amazing! She's an expert in product and always so welcoming! I finally enjoy coming in to palm beach tan!
October 31st 2019
so awesome I say go for it
October 29th 2019
I absolutely adored helping people look and feel amazing. I definitely would recommend PBT for anyone to achieve a perfect bronze glow that we all could use in this state especially. Great staff, equipment, products, locations, prices! Check it out if you haven't yet! They even have spa equipment as well as sunless options too! I guarantee you'll love it.
September 4th 2019
Kenzie and Tiffany are lovely. I dont care about the new bed names. I know that have changed a couple times in the last year with the purchase of Darque Tan by Palm Beach. 1-5 is very straight forward bed levels and some of the techs can be condescending if I don't play your tropical bed name games.
August 21st 2019
Love my PBT!! ?
August 13th 2019
Everyone at PBT Uptown is always very friendly and helpful.
August 1st 2019
Salon is clean, good employees,
July 14th 2019
I am glad you asked. Why when I put in a request to drop my package does it not wait until the month is over? Currently I am told that the request to change a package is suppose to be requested by the 25th of the month. But when I did that it cancelled right away on the 25th instead of waiting until the end of the month. I have paid until the end of the month and I should be able to use my package until them. The employees keep telling me that this is just the way it is but it does not make any sense as a consumer. This has been super frustrating and it actually is super frustrating for your employees to explain that "this is just the way the system works". I will be downgrading my package this month and would really like to have a resolution for this so that I don't get charged for the whole month but cant use my package until the end of the month.Thank you.
July 12th 2019
New customer so so far so good. Like better you better than the place I went to before [sun werks} .
July 10th 2019
Friendly employees. However, the beds always have burnt out bulbs, and it takes forever for them to replace them. If we're monthly members, and use the salon several times a week, we should have beds that are properly maintained.
July 9th 2019
Every time I visit I have such a great experience with the staff, that’s the number one reason I keep coming back.
July 6th 2019
Clean fast service great service awesome equipment
July 1st 2019
Woodbury has a lot of bulbs out almost every time I go. Minneapolis staff and facility is great
June 27th 2019
The staff is always so friendly and helpful!! Everything is very clean and in order and I feel pampered everytime I go to PBT!! Definitely my favorite place to go tanning!!
June 27th 2019
Everyone has been knowledgeable, helpfully,
June 8th 2019
Beds r nice, clean, new, employees ar uptown location are great.
May 7th 2019
Basic tan look like need bulb change
May 6th 2019
Best staff ever. You matter what time of day I go in I always get the best customer service. Keep up the great work!!
May 2nd 2019
I absolutely love your team and original palm beach tan locations. Your staff is at a level unlike any other, great job in training and hiring!!! Super impressive and appreciated. Your facilities are clean and just plain fantastic. Thank you for top notch service!I had only tanned at the uptown location (previously darque) and was shocked how terrible the Darque tan locations are after visiting your Richfield and Plymouth locations. When will the uptown location (1 mile from my house) be updated? When will the red bed be up and running again? That location is the pits compared to the other original palm beach tan locations to the point I won't visit any location that was previously a darque tan.
May 1st 2019
I really enjoy going to PBT. The girls who all work there are so kind and so helpful. One of the guys who works there (I think that he is a manager), is a little too pushy with the products. EVERY time I go in he talks to me for at least several minutes about buying lotions, which are incredibly expensive, by the way. Also, the facility isn't always that clean.
March 27th 2019
The girls at the uptown location are always super friendly and helpful. Sometimes the sales pitch can be a little much though.
March 22nd 2019
Great staff. Clean equipment. Affordable
March 12th 2019
Kenzie and Jayna are so kind and make visits super. Eli also helped me reconnect with an old favorite lotion (Current Mood?) That was reinvented from its previous version Mood Indigo.
March 7th 2019
Overall, you do a great job, but you have one employee that is waaaaay too aggressive about getting me to buy more things from you. They always try to bully me into buying lotions, which I’m not interested in doing because I have something specific I use. I realize you’re in the business of selling, but when I tell you ‘no,’ you need to respect my answer. The person who does it never seems to remember me when I come in, so whenever I’m unluckily stuck with them we go through the same 5 minute skirmish about tanning lotions. It drives me crazy!
March 7th 2019
Staff was forceful on buying products and didn’t explain packages and how the prorating works well.
March 5th 2019
Sales person was pushy and rude. Didn’t ask me about my skin type, just made an assessment by looking at my face. However beds are clean and I never have to wait.
March 4th 2019
The salon I go to does a great job, always impressed!
March 2nd 2019
Staff were very well informed and very helpful. Meghan was very helpful.
February 24th 2019
Kenzie is very friendly every time I check in with her. Overall I think salon cleanliness has decreased since the changeover to Palm Beach. It’s nice having goggles provided but there’s always crumbs and debris in the corners of the rooms and along the walls. I’m sure it’s hard to keep up with during winter but this looks like it’s been missed more than a couple times in all the rooms. It’s also confusing having the beds be levels 1-5, or gold through (random precious metal), or city names. Can you just come up with one simple system and keep it consistent?
February 23rd 2019
I had been dealing with multiple uneven spray tans st palm beach in uptown. I felt pressured to buy product etc so I can in to cancel my account and instead of pressuring me to continue my membership she asked if I could give on more shot so I did thanks to Kayla for the good experience and great costumer service. If it wasn’t for her kindness I would of canceled my membership
February 21st 2019
the staff is always pleasant and helpful and the location is spotless
February 16th 2019
Employees seem great, price is expensive initially, up sales to get to what you want, are dissappointing
February 12th 2019
Very friendly staff. Super clean rooms!!! Not too pushy about lotion. Which I love.
February 2nd 2019
Staff is almost always friendly and helpful. Rarely experience waits when I go. Also love the rewards. Beds and place overall is clean and relaxing.
January 27th 2019
The rooms a often dirty, it doesn’t look like anyone thoroughly sweeps the floors on a regular basis. The stand up bed is dirty and seems like it’s falling apart. The fan inside is very dust and gross, I would not use this bed again.
January 26th 2019
Transitioned from being a Darque Tan customer at the Lake and Dupont location. The lead manager (female) was very knowledgeable and took the time to answer all my questions.
January 24th 2019
Just a regular tan. Walk in, check in, tab, leave. No frills no ills.
January 15th 2019
I'm pleased just about every time after I leave your facility. The associates are knowledgeable and friendly, the salon is clean and modern, and the service is fast and efficient.
January 3rd 2019
I was a member of palm beach tan in 07-08 and the things I remembered were expensive prices, and pushy sales people. Ive been tanning since 05 at planet beach, boss tanning, sunwerks, darque tan and here it is 2019 and nothings changed coming back to palm beach tan. Palm beach still has the mystic booth which is a huge step down from what darque tan had. I remember Mystic being a thing in highschool but that was over 10 years ago. Theres no garbage bins in the tanning rooms which is ridiculous and since its winter time the floors are slippery and cold, most tanning salons have trays for shoes and a rug to stand on. In the transiston from darque tan to being owned by palm beach the bed names are different and most members go “ok Ill do bed 4 today” and theres staff that knows mostly palm beach tan lingo and look at us like we are the idiots and then stick you in a bed thats not what you asked for. Id love for the staff to be able to take no for an answer when it comes to lotions so Im not scared to ask to smell something or get the price on an item.
January 1st 2019
Front desk was very helpful with getting me set up with the correct membership and was soooo knowledgeable in all the products. Very friendly!
December 27th 2018
Palm beach recently took over the Darque Tan and wow are the better. PBT has better prices and better lotion selections. More knowledabgle staff too.
December 22nd 2018
The service was great! I would love to see more spray tan options at the PBT in Richfield, MN.
December 20th 2018