May 15th 2020
they were well organized and so very sweet
February 19th 2020
Clean, no sales pressure, great spray tan experience.
September 1st 2019
Where I go the staff is FANTASTIC ? They always Welcome whom ever walks in the door, very helpful and always with a smile!!
August 15th 2019
I have seen a lot of new employees, but they all are nice and friendly. Seems like they always have a smile on their faces!
August 1st 2019
The associates were pleasant and helpful. The facility was clean .
July 11th 2019
It has always been great place to go. Everyone there is always friendly and has a smile.
July 8th 2019
As a new PBT customer, I've been generally pleased, although I am considering downgrading to a level 3 membership as the level 4 primary bed is almost always in use when I come in.
June 22nd 2019
Everyone is awesome
June 16th 2019
Very pushy employee who signed me up. She didn’t care about what I was looking for in a tanning membership.
June 13th 2019
I love coming to the Bethel Rd location. Every one is very knowledgeable and very friendly
June 12th 2019
This is my first time to ever tan. Ya'll have made it so easy. Thanks for all of your help and answering all of my silky questions. :)
May 15th 2019
Friendly staff and great beds!!!
April 30th 2019
Great staff who makes you feel welcomed as soon as you walk on the door!!
April 21st 2019
Love going in to the Bethel Rd. Col. OH location!! Michelle is wonderful, I always enjoy seeing her smiling face and try to schedule my visits so that we have time to chat. The place always looks great and I appreciate the professionalism of the entire staff
April 17th 2019
The salesperson was very informative and friendly.
April 9th 2019
Being recognized when I walk in, spotless rooms and friendly staff
April 8th 2019
The entire staff is always very friendly and when I walk in I am always greeted with a "welcome and a Smile".
April 2nd 2019
It's always super pleasant and the manager always explains everything so well and tell me about deals!
March 31st 2019
Always top notch. Clean beds. Friendly staff. But ease up on the product-pushing.
March 29th 2019
Michelle at the bethel location is the best! She’s always happy, energetic, and usually taking a lot on by herself and is always organized. She knows everything about every single product and knows exactly how to help you find the right one. She deserves a raise!!
March 23rd 2019
I go the PBT every other day. I go to the same location each time. I have never walked in when I haven't been greeted with a smile and a nice WELCOME. Now that I have been going there for a while, I am getting to know the staff who are always helpful and very nice.
March 21st 2019
Awesome Except for pushing the lotion a little hard . But no big deal.
March 10th 2019
Abby made my request for the adjustment of membership levels for my wife and me easy, convenient and hassle-free. Friendly, professional and very helpful in explaining the various membership levels and I even received a tour of the new beds we'd be using. Plus, I appreciate the usual high-pressure pitch to buy more products.
March 5th 2019
February 15th 2019
Always pleasant and relaxing experience!
February 12th 2019
Friendly staff and very helpful. Very clean.
February 7th 2019
I was going out of town and bought a spray tan from Michelle, I had an issue using it At another location and She took care of me so well. She quickly provided me a solution, so now I try to only go to the bethel rd location instead of sawmill because of how great she is. I believe thats her name, she is a manager there. She is Terrific!
February 7th 2019
I recently left a bad review of palm beach tan. I would like to now leave a more positive review. My issue was promptly addressed by management. I really appreciated the kindness I received.
January 29th 2019
Everyone is extremely nice and helpful.
January 17th 2019
Love, Love, Love the manager, Michelle and her staff at the Bethel Rd. location in Columbus, OH
January 13th 2019
They told me about new products, kept me informed about my account and my tanning experience and were very knowledgeable!
January 9th 2019
I just recently started tanning again and all of my visits to Palm Beach Tan on Bethel road have been great. Blake has been nothing less than wonderful each time I have been in and has always greeted me with a friendly smile. Not to mention he is very knowledgeable about the products and was able to help me pick out an amazing lotion. I always look forward to my next visit :)
January 2nd 2019
I’ve been unsatsfied with my past two spray tans. I wanted to end my membership but I spoke with the manager who encouraged me to try it again and see. Just like my last experience, the total was going to be $48. I said to the cashier that I have a membership and it should only be for the products. He said “oh, it’s kind of hidden there.” Once we got past that, he took me to the room and set the mystique tan container in the cartridge. Once he left I got undressed, then discovered that the digital screen said “load cartridge.” Because my last tan barely showed anything (I got dark and two toners and I’m medium/fair skin) I decided to get dressed again to ask Blake to come look at it. He pushed it in farther and the screen changed and no longer said that. I’m thankful he was able to help but I guarantee I would’ve been disappointed with my tan had I not caught that. An important note is that the machine was still prompting me to come in when the screen said “load cartridge.” Blake said he was new but he was very helpful and kind. I am happy with the outcome but unhappy I had to explain my membership (for the second time) and ask for the cartridge to be loaded properly.
December 6th 2018
Really tired of the pushy lotion sales pitch. Besides that, good experience at PBT.
December 3rd 2018
This location is by far the best PBT location I’ve been to.
November 6th 2018
November 1st 2018
Always pleasant, friendly, professional, and willing to help you out in any way!
November 1st 2018
reps are always friendly and helpful. salon always clean
September 30th 2018
The moment you walk in the door the girls are Always very friendly and professional.
September 30th 2018
Great place, but the new rule of 24 hours right to the minute is bs. You need to go back to the hour. I have a feeling I will decide to end my membership and go somewhere else because of this. Love tanning with you but this is frustrating.
June 4th 2018
I love tanning here. The staff is very friendly and helpful. My only complaint is the super bronzing bed was out of order for a few days
May 29th 2018
Always professional and friendly staff. Relaxing experience!
April 30th 2018
The staff is extremely friendly and helpful.
April 23rd 2018
I wish that there was a way to try a bed first before committing to a monthly deal. It was a lot of information and not everyone was 100% sure of the promotions going on. I'm only interested in jump starting my tan so I'm most likely just going to do this for one month and then cancel.
April 9th 2018
Everyone is always very helful when signing up to tan
April 4th 2018
I was very upset when I got a charge on my account for $88. I’ve never paid that much for tanning so to my surprise when I received this: a women that is usually there upgraded me she said it was free but when the month rolled over I got this charge. Luckily the 2 girls that were there fixed it but I only got the money back in tan dollars. Which I wasn’t impressed with.
March 27th 2018
Employees are always upbeat and friendly.
March 24th 2018
Thanks Ashley, for making me feel welcome and educated before beginning my membership. I always appreciate someone who clearly loves what they do, it’s a breath of fresh air. So far I’ve had amazing service which is why I’m so happy to be apart of the Palm Beach Tan community! So much better than the other places I’ve been to in the past....see you soon!
March 12th 2018
Meg, I believe I have the name right.. she was working Sunday, had guest experience to a tee. I’ll revisit this location
March 12th 2018
Staff is always friendly, and there is always a bed ready when I arrive.
March 10th 2018
The employees are always very nice and seem to help me find the best options for me.
March 8th 2018
What a awesome place to tan. Great employees, especially Angie, Ashley (the manager). Everyone there is always very friendly, they all work hard, and do a nice job. The salon is always very clean. You should be proud to have such dedicated, hard working, very friendly employees. They are hard to come by these days. I love PBT!!
February 26th 2018
I love tanning at Palm Beach Tan, I’ve gotten the best results from this place than anywhere else I’ve ever tanned! However, I don’t like that every time I come in somebody is trying to sell me something. I have sensitive skin and I get mixed messages about what I should and should not use. I am in the system as having sensitive skin so I know all the workers see that I have sensitive skin and some of them still try to sell me products that are not good for sensitive skin. It’s very discouraging to come in and hard to trust what anyone says. I also felt very pressured my first time in there when I was looking into tanning with Palm Beach to do what the associate wanted me to do instead of doing what I wanted to do. I gave the place a chance though and luckily I get a great tan from there so I keep going back but I will soon be going to another location due to bed availability and convenience
February 23rd 2018
Always very professional and friendly!!
February 13th 2018
You need 2 people at the desk! I had to wait for at least 10 minutes while she signed someone new up.
January 21st 2018
Always greeted upon entering (usually by my name). Friendly staff. Always willing to answer questions and recommend products. Facility is always clean and well organized. Just a very enjoyable experience and very seldom a wait.
December 27th 2017
Employee was friendly and helpful. Tanning bed was clean and so was the appearance of the facility.
December 21st 2017
Always exceptional service and employees are always polite and helpful
November 7th 2017
The customer service representative was great (always apologizes for the wait/does her best to get us in ASAP), but it seems to be a trend that there is a line out the door and just her there. I spoke to the manager regarding this. You guys are great, but was it necessary for more than one of you to be on a conference call while us customers are waiting (4 deep)? I would think the customer comes first. Thanks!
November 3rd 2017
Customer service was excellent. She fit me right in my favorite bed and aols me an amazing new lotion!
November 2nd 2017
Overall good because beds are great! Cons, reps have so much computer work to start a new client, lines back up. Constant upselling and product sales, becomes annoying.
October 26th 2017
The Olentangy River road location needs a lot of help. There is always a line to check in and for most of the beds. A location should be opened up closer to campus so all of the college kids can go there and us suburban people can enjoy this one.
October 17th 2017
Love my girls at the Bethel Rd. location. There are days they are my laughter and my sanity!!!
October 4th 2017
Had to wait for employee to clean a bed even though the place was empty.
September 16th 2017
The associate was very concerned with another client because she was planning on buying something next time she came. I get you work for commission but I'm also a paying customer and should be valued just as much as someone who wants to buy a lotion. Working for commission is great except when you don't need/want to buy something you aren't treated like a customer who matters. My recent visit took way too long because instead of cleaning the spray booth, the associate talked to another client for 20 minutes about different products. It was frustrating and I don't know if I'll be back to that location.
September 11th 2017
Tanning associate was super nice, friendly, and helpful!! I wish you would put this prices of your lotions with them so I know what they are without having to ask for each product you sell.
September 7th 2017
Everyone is always very helpful and I appreciate their smile every time I walk in...........
August 24th 2017
Always enjoy seeing the girls....they are bright and have a great sense of humor. They are professional, yet make everyone feel special and welcome.
August 6th 2017
Very friendly staff who offer helpful hints when asked.
July 14th 2017
Amanda- bethel location in Columbus- did a great job at helping me through my first spray tan. Only thing was that I felt as though I was trying to be sold on the most expensive products. Although when I told her that I had a budget of $115, she showed me some other products which were more cost effective. Over all was a great experience! Amanda was awesome!
July 8th 2017
Super pushy with the products. Little overboard.
July 8th 2017
The girls are too aggressive trying to sell more products.
June 23rd 2017
Both young ladies that greeted me were very happy and knowledgeable . I asked very difficult questions to make sure that they had just not memorized a stupid script that HQ passes down to employees. Until they work a day in the hot store with all the customers they won't understand. Didn't buy expensive lotions but had every question answered.
June 18th 2017
Girls always friendly and eager to give advise of tanning products.
June 3rd 2017
Everyone is always friendly and nice and are happy to answer any questions i have.
May 29th 2017
Pleasant staff, clean facility. However, the door to the Mystic Tan room was stuck and wouldn't lock. It made me feel a little uncomfortable.
May 17th 2017
Libby made my experience phenomenal and I'm so thankful I joined!
April 24th 2017
I love the customer service I receive when I go to PBT. The girls who work at the one I go to are awesome. The only thing that has bothered me is how pressured I feel when I go in there. They expect you to buy a new lotion every time, and try to sell you on the fact that you should be using multiple lotions to get tan. And then once you spend $200 in lotions, they try to talk you into buying a body wash or tan extender. I just wish I didn't feel pressured to buy things there. The memberships are reasonably priced but the lotions are outrageously expensive.
April 19th 2017
Everyone is very friendly and helpful, the store is always clean, and the beds are great!
April 14th 2017
first time customer and the girls at the front desk put me at ease and I love it..........
April 13th 2017
Great staff and very clean facility.
April 10th 2017
Always appreciate how helpful and nice staff is...Place is always extremely clean
April 9th 2017
The staff is always so helpful and knowledgeable. I have never had to wait more than a few seconds it seems.
March 31st 2017
Staff is very nice and building is very clean!! Love this place!
March 29th 2017
Mackenzie has helped us sign up and be comfortable tanning with the tanning beds.
March 27th 2017
It is very clean people are friendly and helpful
March 26th 2017
Friendly and knowledgeable staff, greets me by name, always clean and great music.
March 5th 2017
Friendly and knowledgeable staff, however there's been problems with having certain lotions stocked.
March 4th 2017
Would be nice if you do special prices for certain amount of tan credits you could purchase that would be a deal that you could use to upgrade to the bigger better beds they can be costly. Can't afford those high price beds I usually come 2 to 3x week
February 27th 2017
February 5th 2017
Love tanning here staff is so friendly and very helpful
February 5th 2017
Every time I go there's always something wrong with my account that I can't do a promotion I'm told about or my tan dollars are gone. Never any good upgrade deals like they used to have....except this weekend but of course my account wouldn't allow the promotion.
January 15th 2017
Kensey was a great help. Showed me all of the available products and assisted me in choosing what would be appropriate for my skin type/tone.
December 11th 2016
There has been a big turnover in help at the Bethel Rd salon. I have never had anything but exemplary service and all the ladies are extremely knowledgeable and helpful. My favorite girls are Paige from Perimeter and Steph from Stelzer Rd. Love them!! New manager Kristen is great too!
October 28th 2016
It's always a 5 star experience. All employees are super friendly and helpful. Very knowledgeable about products. And the facility is always clean and welcoming.
September 21st 2016
The person that helped me was very nice and informed me of an upgrade that I was unaware of, so I signed up. Everyone is always very nice here!
September 5th 2016
I just moved up here from Lancaster. This was the first tanning salon I came to, and will continue to do so. Staff is so helpful and friendly. I enjoy coming in every day. Thank you so much!!!
August 20th 2016
Nice, clean tanning beds. I tan at a lot of different locations . All of the people that work for palm beach are very pushy about the products sold at salons, that is my only complaint, it is very annoying. It must be a company policy to push the lotions.
August 2nd 2016
The staff at PBT are very friendly and courteous. The facility is always very clean.
July 18th 2016
I appreciate the fact that a good profit is made off the sale of lotions. What I don't appreciate is being asked every time I come in if I'm happy with my lotion and that we have several specials this month. The staff spends to much time on this which slows the check in process down, especially when there is only one person working in the shop.
July 14th 2016
This has been a great place to come and relax for my tanning. The staff is always friendly, helpful and very efficient. They always help out anytime I happen to forget to bring along my lotions but making single lotions available I can get. The place is always very clean, well kept and easy to get to where ever I need when they put me either in the IDream or IBed those are my fav's!
June 22nd 2016
The entire salon felt very hot, even with all the fans running I feel like it was still very uncomfortable. This is still my favorite salon because it is the cleanest, has very nice employees and larger towels than the Olentangy River Rd location:0)
June 11th 2016
The employees helped me find the best membership fit for my price needs and I got a great result from the spray tan!
June 11th 2016
Salon was very hot the other day, and the area manager still has not returned my call after several weeks regarding an issue.