July 3rd 2020
Friendly employees, convenient location, not too busy
June 20th 2020
Friendly & clean
May 28th 2020
Nice clean salon, friendly staff.
February 4th 2020
Nice people and the beds are great
November 26th 2019
Customer service is excellent!!! Very clean and fresh beds!!!
August 17th 2019
The staff is super friendly and the facility is great. The only thing is that since I’ve been going there, the price of extras added (like toners) have been increasing. I started off paying like $3 for a toner to go along with my mystic tan but now it’s up to $6.50
August 12th 2019
My PBT is always so good to me!
July 27th 2019
I love my PBT!!!
July 21st 2019
Friendly team - always smiling and eager to assist
July 11th 2019
The service as far as tanning it self is fine. While there, I accidently dropped my access badge for work. The badge had my name on it but no one thought to call me and unfortunately I did not notice until my next shift at work. Is it too hard to pick up the phone or what?
July 7th 2019
Amazing service, sweet staff. My spray turned out perfectly
July 7th 2019
Staff is always very friendly!
June 22nd 2019
Its always great - the staff are super friendly. It's great to be remembered when you walk in the door ;0)
June 21st 2019
It is customer appreciation time , as I learned by email, but not one associate notified me if it, offered me anything, no free trial sunscreen packets, no sign ups, no upgrade offers. Nothing personable. Associate: “Last name, what did you want to do today? Did you want to do the full time? ok.”That was the extent of the transaction. Seems like there should have been a little more customer service given it is customer appreciation week. I had to inquirer about the perks. Associate was not rude, just not personable. Also asked how long Customer appreciation week is and associate was not sure. I think you all can do better. Thank you.
June 18th 2019
Everyone is always professional and upbeat. I really enjoy the salon!
June 16th 2019
Always pleasant smiles and very helpful with knowledge. Eager to please and offer any assistance needed. Seeing their smiling face is sometimes the best part of my day!
June 12th 2019
I love my job! Such a friendly place to work! All my employees and customers are amazing!
May 6th 2019
Doesn't matter what location, I've always been served great customer service from very knowledgable employees who keep clean facilities. Keep it up PBT!
April 23rd 2019
Super friendly and helpful staff! Always clean and welcoming!
April 20th 2019
Waited at the front for awhile sent me to a room with someone in it
April 12th 2019
Awesome !!! Great beds knowledgeable staff.Clean rooms overall a pleasant experience.
April 4th 2019
I enjoy that I can go to different locations that offer more beds.
April 1st 2019
Very easy and effective. I didn’t know spending just 15 minutes periodically could be do effective. I get lots of compliments
March 29th 2019
I love the staff at the volente location in Austin! They are always amazing!
March 25th 2019
I love PBT! The facility is clean and the people are helpful and friendly!
March 23rd 2019
Every time I walk in the door there is a nice person to great me at the location I go to most. They are all so great. The price is a little high to my liking to keep all year round but for the months I do go it is always great service and experience.
March 8th 2019
Love the team at PBT Breaker Ln. Awesome and friendly and they advise you on what you need. I went in recently after freezing my account and asked for a tan and the associate advised me that it'd be best to cap the time at 9 minutes. I tried to get 10 and she was adamant about me not burning so I agreed and am glad I did! At 9 I was ready! Great service , professional and caring. Thanks
March 5th 2019
I waited longer to check in than my tanning session. Employee was apparently new, no name tag and all alone. Had to call support often.
February 23rd 2019
February 9th 2019
Everyone is always so friendly and the salon nice and clean
December 23rd 2018
The team is always so friendly and cheery. It’s nice to walk in, be remembered and feel like they are truly so happen see you walk through the door!
December 11th 2018
I have been a repeat customer for years and thoroughly enjoy the Breaker location. For the past few months, Brittany (I hope that is her name :-)) has been an absolute joy to work with. So well spoken, genuine, sincere, and a great memory to boot! It's not every day you have that kind of smiling attitude and greeting, and I have yet to show up where she is not just that - smiling and happy. *You can even hear her smiling over the phone* - big plus for me!
December 9th 2018
I love my PBT fam!
December 7th 2018
Awesome customer service
December 6th 2018
The staff is friendly and courteous and more than accommodating.
June 25th 2018
The beds are absolutely fantastic and my wife and I really enjoy the cool air they push out. The last place we tanned at did not have this feature and the beds were no where near as state of the art as y'alls. The staff is great too (never have to spell my last name for them) and while we bounce between 2 different locations we recently visited a location in North Dallas and the beds and staff were every bit as awesome as the Cedar Park/Austin stores we frequent.
April 28th 2018
I love palm beach tan! Always clean, great beds and the staff is always so sweet.
April 16th 2018
No line no wait. Excellent
April 16th 2018
very nice sales person up front, she made the process easy
April 13th 2018
The staff is excellent, but the cleanliness is poor. I've noticed sta staff using the used firs guest towel to clean the beds. It's just gross and unhygienic.
April 11th 2018
Bathrooms always filthy. Poop all over toilet in Men's room.
April 9th 2018
i love pbt
April 8th 2018
Lauren and CJ at Volente always make me smile
April 4th 2018
CJ is such a great representative of PBT! He is always helpful and has a great attitude! I love going to tan and amazed at how good the beds are!
March 31st 2018
Lady at the front desk was super nice and helpful!
March 29th 2018
Austin is great! Loren is so cute. Having problems in San Antonio getting my 20% discount? Was told I would get it at any PBT!
March 20th 2018
Signing up was great! And C.J made sure I was taken care of’
March 6th 2018
I love Volente store. They remember my name, treat you like you matter, excellent Management and staff. Really an exceptional experience every time !
February 8th 2018
All was good
February 7th 2018
Wonderful staff, always helpful and super friendly!
January 25th 2018
Fast, friendly service. Clean atmosphere.
December 22nd 2017
The new male manager is such a treat! He is so helpful and always wants to do the best he can for the customer as well as keeping them happy and satisfied.
December 18th 2017
Fast, Great Staff, Bed suggestions, EXTREMELY CLEAN
December 12th 2017
Tara, at the N FM 620 location is incredibly personable and dependable. The facility is very well-maintained.
December 1st 2017
Love the new manager!
November 10th 2017
Love this new location. Staff is always knowledgeable and friendly.
November 3rd 2017
I have been going to the tanning salon on RT620 every since I came to Austin almost 3 years ago I recently moved to Cedar Park and there is a new Palm Beach right next to where I WORK but my salon on 620 is where I choose to go they know me by name and that makes you feel at home Palm Beach on 620 rocks !!!!!!!
October 13th 2017
Excellent, professional, friendly
October 5th 2017
Always very clean, nice staff at both locations.
September 21st 2017
Everyone is always so friendly & helpful! ?
August 19th 2017
Went in 20 min before close. Turns out the girl working had a rough day but in my opinion, partnof customer service is not allowing the customer to see problems. There was a guy ahead of me and a chick behind me and the worker said "im never going home. I might as well sleep here" Shes very sweet but that definitly made us all feel uncomfortable. The bed i wanted to use wasnt open because you were put of bulbs and there wasnt a bathroom to use. Aparently somehow both bathrooms were plugged? Poor gal was having a rough time. I felt bad for her.
July 30th 2017
I visit Palm Beach tan on Cedar Park and Braker Lane. Both locations are equiped with very knowledgable staff and they always let me know any options I have for ulgrades or discounts.
July 28th 2017
I haven't been in for quite sometime. I appreciate the fact all my visits and spray tan concoctions are in the computer ensuring I always get exactly what I'm looking for. Thanks for hiring dependable, knowledgeable employees.
July 23rd 2017
Always so accommodating and super friendly!! Oh and I won some awesome hair/lash products.Thank you guys, you rock!
July 22nd 2017
It was just average. I couldn't get the face bulbs to come on then I did a mystic tan afterwards and this time around all I can say is spray tan gone wrong I was orange and I had the exact same tan before and did not even come out orange at all.
July 20th 2017
Exceptional service. Clean facility/room/bed.
July 10th 2017
This store was very clean and in good condition. The staff was friendly and I did not have to wait to tan.
June 30th 2017
I always have the best experience at my pbt on 620!! The workers are amazing!!
June 19th 2017
Everyone is always friendly and gives advice (as the process is something of a science). I rarely have to wait for the beds I want.
June 18th 2017
Lauren at the Anderson Mill and 620 location is AWESOME!
June 12th 2017
Your employees are very knowledgeable and extreamly helpful.
May 27th 2017
I love this place. The salon is always clean, great products and the staff is always helpful. I love Lauren at the 620/cedar park store in Austin Texas!!
May 17th 2017
It was exceptional and so chill! Got great color and coupon for a free lotion... who doesn't love that.
May 6th 2017
The staff was very kind and professional and made the experience of signing up for a membership completely effortless. Thank
April 29th 2017
Great customer service
April 25th 2017
Everyone at PBT is amazing!!! I frequent the Volente plaza as well as the PBT off Breaker Ln and love all the staff!!
April 12th 2017
Everyone is very friendly and helpful! I would say they go above and beyond to make coming there a positive experience. Great personalities and service:)
April 6th 2017
Everything was clean, staff was friendly.
March 28th 2017
Comfortable beds, great tans, friendly staff, good hours of operation, usually little to no wait time.
March 22nd 2017
I always look forward to my tanning sessions the associates make you feel right at home facility is always clean and service is quick and expedient I've never had a bad experience in the last two years of being in Texas
March 15th 2017
Signing up was easy. Friendly staff. Quick service.
March 14th 2017
Very Clean. Time efficient. The construction tool a little time off service but otherwise great.
February 27th 2017
The staff was super friendly and knew all the answers to my questions. My issue with with the spray tan itself. I had been to a previous palm beach tan located in round rock before and it was the best spray tan I ever had. This one is not evenly applied, the color is very uneven, and there is even a large sized spot on the back of my calf that is darker than the rest of my leg. It looks like I applied this myself and held the can in one spot. Very unhappy. I paid extra for a darker shade and only one arm got slightly dark.
February 17th 2017
Employees are always very friendly, professional, and not too aggressive in sales.
January 17th 2017
I couldn't be more pleased with the staff, cleanliness of the facility and the overall service I receive. These ladies genuinely care about their clients and go above and beyond. I'm dealing with a crazy autoimmune disease that causes pigment issues. I am tanning as per recommendation from a specialty dermatologist so its not all fun and games and a desire to be "tan". I wish it was that simple for me at this point. I appreciate the added assistance and research that the manager and asst. manager have done to help with my specific situation. Hats off to great customer care and service!!
January 4th 2017
The girls are always kind and fun to visit. I can not say I have every had a bad experience in the past 5 years. Everyone is always happy. That is one reason I bring brownie treats when I have time. thanks
January 1st 2017
The young ladies at the front desk are very nice and knowledgeable. I like to cocktail tan and love the results every time!
December 11th 2016
Friendly staff clean beds great hours!!! Love this place
December 4th 2016
I had not been told about my tan expiring before it did. Luckily I went in that day.
December 2nd 2016
I enjoy spray tanning, but get frustrated that on top of my monthly membership, I have to pay more to use the dark tan in the mystic. Only light and medium are included with the membership. Light is too light, medium turns orange...so I'm left paying extra every time I tan...a pure annoyance!
November 15th 2016
My husband and I come in probably on average 4 times a week. Every person there has always been friendly, knowledgeable, and helpful. We are always greeted with a warm smile, asked how we are, and much care is given to assure that we are satisfied.Great job - we wouldn't go anywhere else.
November 14th 2016
I've been very impressed with the new manager. She is extremely intelligent and understanding of the products and services being offered. I rejoined due to autoimmune skin related issues and I have appreciated her assistance more than you can imagine.
September 23rd 2016
The people that work at the location I go to our extremely helpful and warm and friendly.
September 21st 2016
I have only been 3 times and Lauren is great! In and out in a flash!
September 20th 2016
I had never been to this new location. Since the beds vary by location, including when new bulbs are installed, it's super helpful when the associate working tells me a little bit about each bed when they notice I'm new at a location or haven't been to that location in awhile. I recently moved, so this was the closest to me. However, I hop locations based on my schedule. There are some closer to my work and closer to my gym, so sometimes it's easier to stop by those locations. Since I go to different locations, there are noticeable differences. The training in products, the different beds and customer service is a big difference between locations. Also, certain radio stations are broken at some locations and not others, but I've never been to a location where 5/5 radio channels are working. It seems like even though there's a national brand, there isn't central support for the individual locations. The biggest thing is the knowledge of the beds--there are often differences in the level 3 beds at a single location. When an associate doesn't know what those differences are (and I've had someone else tell me there previously), I find it concerning that they're in charge of my safety.
September 6th 2016
I like the tanning location I frequent- 183 and Anderson Mill in Austin, TX. The ladies who work there are really sweet and helpful. But I wish you guys would have a plan that includes the dark and additives in the monthly price as an option for the Mystic.
July 19th 2016
The store is very clean and staff is always extremely friendly. Rooms are well organized and clean also. I have enjoyed my experience so far. Staff has well knowledge of products and what you want.
June 26th 2016
Fast and friendly
June 11th 2016
The girl that helped me was wonderful. I got a new lotion and love it. Thanks
May 18th 2016
I really enjoy PBT and I spend quite a bit of money to be on the highest level plan. There is a new Palm Beach in Lakeway Texas and it does not have a Sun Angel bed. I have several friends in my neighborhood that also tan in the Sun Angel and we all have to drive 15-25 min to get to a location. I would like to request that this location gets a Sun Angel bed! The demographics in this area should support having a sun angel and it would be booked consistently if we had access.Thanks,Gina
May 16th 2016
I never have to wait for a bed and the staff is always friendly and helpful.
May 14th 2016
Savanna and the gals on 620 are so delightful and professional!
May 13th 2016
Everyone and everything is great!
May 12th 2016
I love the pbt on Anderson mill. The staff there is amazing and very sweet girls
April 23rd 2016
I love how friendly the staff is! Everyone is always very welcoming and helpful. My one critique is I do not enjoy staff trying to upsell product to me almost every time I go in. I understand it is a big part of business but maybe update me twice a month on products and not 3 times a week. Other than that, I throughly enjoy coming here, and have had a really amazing experience thus far.
April 20th 2016
The ladies at the location I go to are fabulous! Always friendly and very knowledgeable. I enjoy tanning there every morning. Could not ask for a nicer group of ladies.
April 17th 2016
My scheduled tan got cancelled the day of prom at another tanning location. I was freaking out. Palm Beach took me in the morning of and got me everything I needed. I was beautifully tan all in enough time to get ready for prom and look great that night. Such a life savor with amazing help and service!
April 7th 2016
My overall experience was very good however when I asked about tanning specials, the Staff member said she had been out for several days & didn't know what they were. I was able to pull up my email & show her what I had seen & I was able to take advantage of the email offer. Providing a list of tanning specials may be helpful to your Staff in the future.
March 26th 2016
Friendly, knowledgeable staff!
March 22nd 2016
Lack of more than one level 4 bed at the Volente location in Austin. I am paying for the top tier and it usually involves a wait, due to only a single level 4 bed.
March 18th 2016
The facility is always neat and clean and the girls are very courteous and upbeat. I enjoy coming.
March 13th 2016
Hillary and savannah are great! Sign up was so quick they were so sweet and knew exactly what they were talking about. I left feeling "tropically tan"and great!!
March 9th 2016
Always have a great expierence! Girls are all VERY pleasant!
February 21st 2016
I just started going to Palm Beach and everyone there is absolutely amazing! Especially the manager Savannah!! She has been such a HUGE help with getting me into the right package and figuring out which lotions are the best!! Really sweet and friendly staff ;) So glad I found this place!!
February 18th 2016
Debora is definitely my favorite she never pressures me into upgrading and is always very helpful!
February 18th 2016
Staff is knowledgeable and helpful. Company takes care of mistakes on account payments, and everything is kept neat and clean.
February 17th 2016
Great facility, always clean. Little too much pushing to sell products, though. Hit or miss on being able to actually redeem online promotions (computer down, that promo doesn't apply to you--even though it should--that bed isn't working properly, etc.). Satisfied, overall, pretty good, but not great.
January 27th 2016
Love using the Versaspa and that the extras that are in the room in case I forget mine (hair ties, makeup wipes). Staff is always friendly and helpful. Awhile ago I came in to cancel my tanning package (just didn't want to bake my skin anymore) but was introduced to sunless tanning, so now that's all I do and am very happy with it. :)
October 3rd 2015
Friendly staff and never long waits!