June 18th 2020
Nice staff and quite helpful with it being my first time.
December 26th 2019
Close proximity to home, easy to tan once or pay by the month...
September 24th 2019
Friendly & very clean. Private & nice equipment & products. Great promotions. ☀️
August 3rd 2019
Staff is helpful and friendly, store is clean. I’ve recently discovered the Norvell. Apparently, these exist only in Darque Tan locations that were bought out by PBT. These machines, by far, have become my new favorites. I’ve been a member for a long time and these perform better than the new Mystic two pass system. I wish PBT would include more of these in more of their locations.
July 29th 2019
Entered a nice, clean place with friendly people.
July 1st 2019
Most of the girls who work here are very unfriendly. They don’t remember my name - even though I’ve been coming here for years - and most of them don’t even recognize my face as someone who has been there before. The service at Palm Beach is lousy. One exception - Zac - he is friendly.
May 12th 2019
Everyone has been super nice and I have enjoyed my experience so far but staff knowledge of policies, payment, and guidance of product is lacking. I’ve been to 3 different locations and seem to be told different things regarding my membership. Also when signing up, I wasn’t told much. I asked questions if there was a cancellation policy, freeze policy, if I needed to sign a waiver or anything, etc. If I am signing up for something, I need to be told or at least read what I’m getting myself into.
April 21st 2019
Great customer service! And very clean...appreciate all that they do to make it a good experience!
April 16th 2019
Madison has helped me out a ton and is super friendly! I come in about 4 out of the 7 days in a week and she is the only employee who has had an actual conversation with me and made an effort to remember who I am and even asked how to correctly pronounce my name which I appreciate! This is at the Palm Beach Tan on Slaughter in Austin Tx.
April 14th 2019
Most of the time at the escarpment location I have a pretty good experience. However, there is one employee who sees my red hair and will tell me what level and how long I can go in. Even if I insist that everything was fine last time. He’s even made comments asking if I “can even tan.” It’s pretty shameful. It’s a 50/50 on if the bulbs will all be working in a bed
March 27th 2019
Kelly at the 4400 William Cannon location is amazing! We are there at 7:00 on the dot, the first ones in the door and Kelly is friendly, perky and funny. She brightens our day :)
March 20th 2019
Very clean and professional and always helpful
March 7th 2019
The top bed is still having issues at the escarpment location. The Mist Spray has not been working for a few weeks. It took months to get bulbs working properly so how long will this issue take? Workers are nice.
February 27th 2019
So great! Loved it
January 23rd 2019
The rooms are always immaculate and the help is always extremely professional
December 24th 2018
Nathan was helpful on suggesting a different tanning bed. The diamond bed has had a facial bulb out over a month now so I wanted to use something different. I have reported this issue in person and on the survey app. I spoke to Nathan about it and you can talk to him now about the issue. I’m really not happy that I have been paying for the use of the diamond bed level that is not fully functional.
December 9th 2018
Great service. Employee was awesome, and very helpful. I don’t recall his name. Explained the different levels as well as spray tanning very well for me as a new tanner.
December 9th 2018
Workers are nice. I’m tired of the one facial bulb in diamond bed not working. I pay $90 a month for this top bed and have been reporting this problem for probably a month. I believe I deserve a discount due to this issue.
April 23rd 2018
I always recieve a warm welcome, facilities are always clean and prices are perfect
March 20th 2018
I have always tanned at the Brodie location and I hate that you have moved. I’m not sure I will continue to tan with you. It’s close enough but not on my normal route
March 10th 2018
Everyone is always very friendly and this is one of the nicest, cleanest salons I've been to
February 25th 2018
Beds always clean and ready it would be nice to get a small free lotion one per year
February 11th 2018
Most of the time I would give 5 stars, but yesterday’s visit was different because the PBT team member was away from the front and didn’t really seem to be in much of a hurry to get to the front. I think I may have interrupted a meal or something. She was professional, but not nearly as friendly as everyone else I have dealt with at this location (Escarpment & Slaughter/Circle C area). Perhaps she is new or was having an off day.
February 10th 2018
Love the current promotion for the upgrade. Not looking forward to losing it at the end of the month. It’s the perfect price for my budget and time spent in salon. Thank goodness sunshine is around the corner! Bring in the new deals!!
January 31st 2018
Always courteous Staff and some even know me by name when I come into the store.
January 2nd 2018
The PCB team are friendly, helpful and professional. The Escarpment & Slaughter location is always clean and inviting.
December 1st 2017
Great quick, easy, friendly helpful staff, clean facility.
November 29th 2017
Everyone is helpful, friendly, smiling . There was one instance, this Tuesday, when I arrived at 7:00 am and waited an hour and no one showed to open. Otherwise, I've really enjoyed my Palm Beach Tan experience.
October 30th 2017
I absolutely love two of the girls that work at the Escarpment PBT. Their names are Julia and Casey, they are awesome and are always professional and personable, they make my tanning experience ? enjoyable.
October 12th 2017
The young lady working when I signed up was fabulous and the place is as nice as I remembered ????
October 1st 2017
Casey and Julia are great!
September 18th 2017
Staff very friendly always greets me and says goodbye. Versa spa a little too cold on my last visit but that was the first time I felt that way!
August 9th 2017
It was okay. I am not happy they closed the Palm Beach on Brodie Lane. This location is not convenient.
August 8th 2017
Everyone has been very pleasant and helpful
July 28th 2017
I go to the location on Escarpment / Slaughter and it is always very clean (very important) and the people that work there are very friendly and helpful. I also love that they offer deodorant, hairspray, etc. .. those little touches make a difference!
June 10th 2017
Friendly, fast service! The tanning professionals are top notch!
May 10th 2017
Just loved the girl who helped me reinstate my account. Great service
May 1st 2017
The staff was super knowledgeable and patient, as I haven't tanned in over 10 years and had lots of questions!
March 23rd 2017
I went to 2 other tanning salons before finding Palm Beach, Palm Beach blew both out of the water! the staff is so kind and helpful, the facilities are nice and well taken care of, and the price is great! I love the flexibility in where you tan and how often you tan! A place that truly values its customers
February 1st 2017
Girls at Austin location are wonderful, helpful, and sweet. Always enjoy my experience. I've been to two San Antonio locations and one dallas locations - both experiences included awful customer service. I've also had three different friends use my referral email (via the website) for a spray tan, and I asked yesterday about my bonus rewards (7.50 for each successful referral). She said they are not reflected in my account. Very disappointing to not be rewarded for three redeemed referrals
January 9th 2017
The employees are always very friendly. Beds and store is almost spotless. No issues.
January 5th 2017
Clean facilities, friendly knowledgeable staff, short wait time
December 12th 2016
Staff is always very friendly and helpful
December 12th 2016
Friendly staff. Quick service.
August 1st 2016
Everyone is always so friendly ...
July 15th 2016
Slaughter and Brodie both have a very friendly and helpful. Rarely need to wait to spray tan. Love the VersaSpa.
May 15th 2016
Kaila was great when I was looking to sign up. She came across that she cares but was never pushy. She was a BIG reason I chose Palm Beach over another just down the road.
April 25th 2016
PBT staff always great me with a smile; they are friendly, helpful, and knowledgeable. The salon and beds are well maintained and very clean.
March 17th 2016
More locations would be preferred in Austin, TX.
March 13th 2016
Everyone at the salon is nice and helpful! Great job.
March 10th 2016
Professional and helpful!! Great experience.
February 21st 2016
The girls that run the salon, when I go, are AMAZING!!! Super sweet, and are easy to talk to. They give great advise on how to get the best results (since I'm a beginner) and keep the place in perfect shape.