March 22nd 2021
The girl who helped me was SUPER nice and helpful. I had never used a tanning bed or anything before but she showed me all their beds and tanning booths, told me about the different kinds of tans I could achieve and the products they offered, and she was great with getting me set up with a membership. Honestly the worst part was the customers, had a couple rude, impatient people come in and be snappy with her while she was getting me set up - not hard to be nice to employees you interact with.
August 29th 2019
Greeted with friendliness. Not pushy. Listened to me. Excellent service
August 24th 2019
Well my account was frozen and when I called and asked how much it would be to start tanning again (i wasn’t considered red ) Britany answered the phone and she was so rude and made me not want to come back and close my 4 year old account off. I went in A few days later. And the store manger was their and I told her what happened. Not only was she shocked and upset she said she would deal with it. and i hope she did!! Because i love tanning but I don’t pay 70$ a month to feel bad about myself for calling. But it’s a nice clean place and everyone else is super nice and that’s what keeps me coming back!
June 24th 2019
Everytime I walk in they know my name, at both of the local locations I go to!! Super friendly. Always let me know about promotions going on.
May 11th 2019
Employee was in a hurry to get back to the back of the store to do I don’t know what the bed didn’t even give me a tan. It was not a good bed. When I walked out no employees where anywhere to be found to talk to about the bed. No one at all.
May 4th 2019
The girls are always super friendly and helpful every time I go in! I just started tanning and am very cautious about burning and they always know what to recommend that’s best for me. They also make sure they say goodbye and make sure everything went well during my session.
April 20th 2019
The girl working counter wasn’t very friendly; 1st time as this location won’t revisit it will go to another location
April 9th 2019
It’s been great but it will be even better if I have some tanning stickers.
April 3rd 2019
I love tanning with you guys but you need more platinum beds, especially for the price of the membership. The gold beds aren’t that great and only 2 platinum beds means they stay booked up.
March 28th 2019
Staff is a bit pushy on purchasing the more expensive product
March 21st 2019
I’m not sure if this is the right survey for the right visit but I came in late on March 7th around 9:30pm. The service I experienced was horrible. The actual spray tan I got was great and I was actually really happy with it but the girl working that night was so rude. I walked in and she asked what it was I wanted to do like always and I said “versa dark Catalina” and before I was done with saying that she exhaled very loudly and said “of course everyone wants the versa tonight” then I sat down and waited because she told me it would take about 30 minutes which I was fine with but she made it seem like I was inconveniencing her. After a little while she asked me if I would “tell anyone else who walked in that pbt was closed” which I said “sure” but in my head thought wasn’t really my job to do as a customer. I understand I came in late I just felt unwelcomed by the staff that night.
March 20th 2019
Always love coming to this salon. Staff is super, beds are great and everything is clean!
March 2nd 2019
The girls there are always extremely knowledgeable and eager to help me!
February 14th 2019
Great salon with friendly staff. Never have trouble getting checked into a clean room.
January 29th 2019
Always pleasant and professional at the 4th and University location in Lubbock. That's why I go there even though there is a closer one to where I work.
January 19th 2019
Kendall was super nice and very knowledgeable .