How can I cancel my membership at the end of any month?
You may cancel your membership by visiting any Palm Beach Tan salon where you're a member. Your Premier Rewards status cancels until you reactivate your membership. When you reactivate your Premier Membership, your level of benefits begins from zero. The last day for cancellations is the 25th of each month.
How do I apply for a refund on an unsatisfactory tanning session or cancel my membership under your 30-day money-back guarantee?
If you decide to cancel your membership with Palm Beach Tan within 30 days from the date of purchase, Palm Beach Tan will gladly refund you the amount you paid for your membership minus the sessions used. The tanning session cost will be calculated at the lowest rate available based on the time and the number of tanning sessions used. You will receive your refund within 15 business days.
Can I return or exchange a tanning lotion that I have purchased?
- The tanning or skin care lotion must be returned within seven (7) days of purchase from Palm Beach Tan.
- The lotion must be at least 3/4 full, or we will be unable to exchange or refund its original value.
- The lotion exchange/refund must be conducted by a Palm Beach Tan manager or assistant manager.
- The lotion will be exchanged for in-store credit in the form of a membership upgrade, another retail product(s) or a sunless spray session(s) of equal value.
- No cash refund or in-store credit will be made for lotion sample packets.