Need to share any comments or complaints regarding a Palm Beach Tan store employee?

Get in touch with us with our Customer Care form, and we will deliver your message to the appropriate person for follow-up.

No time to wait and would like to talk to a decision-maker now and don’t want to leave a message?

The best way to contact them is to email us with your phone contact information, and we’ll page them with your name and phone number. They are committed to returning your call within 24-48 hours, Monday through Friday.

Can I tan while on Stay & Save^®

Yes, discounted* tanning sessions are available on Stay & Save^®.

*Pricing varies by market.

Will I have to pay a start-up fee when I resume tanning?

No, there is no start-up or enrollment fee to resume tanning after Stay & Save^®. Your Premier status will be reactivated based upon a pro-rated reactivation price, which is determined by the level of membership you have and the day you reactivate

Do I keep my original monthly membership fee when I resume tanning?

Yes, your monthly membership rate stays the same after reactivating your account.

What is the last day of the month to make changes to my account?

The last date to make a change to your account is the 25th of the month.

Please Note: The last day for online Stay & Save^® requests is the 23rd of each month. The last day for in-store cancellations is the 25th of each month.

How do I apply for a refund on an unsatisfactory tanning session or cancel my membership under your 30-day money-back guarantee?

If you decide to cancel your membership* with Palm Beach Tan within 30 days from the date of purchase, Palm Beach Tan will gladly refund you the amount you paid for your membership minus the sessions used. The tanning session cost will be calculated at the lowest rate available based on the time and the number of tanning sessions used. You will receive your refund within 15 business days.

Can I return or exchange a tanning lotion that I have purchased?

• The tanning or skin care lotion must be returned within seven (7) days of purchase from Palm Beach Tan.
• The lotion must be at least 3/4 full, or we will be unable to exchange or refund its original value.
• The lotion exchange/refund must be conducted by a Palm Beach Tan manager or assistant manager.
• The lotion will be exchanged for in-store credit in the form of a membership upgrade, another retail product(s) or a sunless spray session(s) of equal value.
• No cash refund or in-store credit will be made for lotion sample packets.

Learn the proper way to lie in a tanning bed, the fastest way to tan , how frequently you should tan or things to remember before, during and after your tan. Find advice and facts about sunbed tanning tips here.

When should I use tanning lotions when sunbed tanning?

Apply skin care products right before you get into the sunbed. We also recommend using a tan extender after your sunbed tan session. PBT has created a variety of skin care products specifically made to nourish your skin and maintain your tan.

Is it OK to use tanning lotions found at pharmacies or chain retail stores?

We strongly recommend you use only lotions formulated for sunbed or spray tanning. Some lotions not made for sunbed tanning can actually damage tanning beds. Lotions not specifically made for sunbed or spray tanning may not give you the desired tanning results and could cause your tan to fade sooner.

What is spray tanning?

Learn more about what things to remember before, during and after your tan, when to spray tan and what to avoid when spray tanning. Find advice and facts about spray tanning tips here.

When should I use tanning lotions when spray tanning?

Be sure to use an oil-free moisturizer specifically made for spray tanning before your tan. Using a sunless primer is a great way to hydrate, balance skin’s pH and enhance sunless results. Post spray tan, choose from specially formulated products like one of our tan extenders.

Is it OK to use tanning lotions found at pharmacies or chain retail stores?

We strongly recommend you use only lotions formulated for sunbed or spray tanning. Some lotions not made for sunbed tanning can actually damage tanning beds. Lotions not specifically made for sunbed or spray tanning may not give you the desired tanning results and could cause your tan to fade sooner.