Frequently asked questions

Looking for the price of a sunbed or spray tan?

The cost and price of a spray tan varies based on the membership level and location. To find more details, find salon near you!

Alternatively, you can spray tan once a month for as low as $19.99 per month with our Premier One membership.

What is the last day of the month to make changes to my account?

The last date to make a change to our account is the 25th of the month.

Please Note: The last day for online Stay & Save^® requests is the 23rd of each month.

What day does automatic billing take place?

The 1st of every month or, if the 1st falls on a weekend or holiday, the following business day. Please note that if this date falls on a weekend or holiday, your payment will process on the next business day.

Can I change the automatic billing date?

No, the draft date is the 1st of every month for all Palm Beach Tan salons.

How do I change the account that my membership is being billed to?

The account can be changed by visiting your local store.

Need to share any comments or complaints regarding a Palm Beach Tan store employee?

Get in touch with us with our Customer Care form, and we will deliver your message to the appropriate person for follow-up.

No time to wait and would like to talk to a decision-maker now and don’t want to leave a message?

The best way to contact them is to email us with your phone contact information, and we’ll page them with your name and phone number. They are committed to returning your call within 24-48 hours, Monday through Friday.

Can I tan while on Stay & Save^®

Yes, discounted* tanning sessions are available on Stay & Save^®.

*Pricing varies by market.

Will I have to pay a start-up fee when I resume tanning?

No, there is no start-up or enrollment fee to resume tanning after Stay & Save^®. Your Premier status will be reactivated based upon a pro-rated reactivation price, which is determined by the level of membership you have and the day you reactivate

Do I keep my original monthly membership fee when I resume tanning?

Yes, your monthly membership rate stays the same after reactivating your account.

What is the last day of the month to make changes to my account?

The last date to make a change to your account is the 25th of the month.

Please Note: The last day for online Stay & Save^® requests is the 23rd of each month. The last day for in-store cancellations is the 25th of each month.

How do I apply for a refund on an unsatisfactory tanning session or cancel my membership under your 30-day money-back guarantee?

If you decide to cancel your membership* with Palm Beach Tan within 30 days from the date of purchase, Palm Beach Tan will gladly refund you the amount you paid for your membership minus the sessions used. The tanning session cost will be calculated at the lowest rate available based on the time and the number of tanning sessions used. You will receive your refund within 15 business days.

Can I return or exchange a tanning lotion that I have purchased?

• The tanning or skin care lotion must be returned within seven (7) days of purchase from Palm Beach Tan.
• The lotion must be at least 3/4 full, or we will be unable to exchange or refund its original value.
• The lotion exchange/refund must be conducted by a Palm Beach Tan manager or assistant manager.
• The lotion will be exchanged for in-store credit in the form of a membership upgrade, another retail product(s) or a sunless spray session(s) of equal value.
• No cash refund or in-store credit will be made for lotion sample packets.