May 25th 2020
I’m always satisfied with this shop. The ladies are friendly and attentive. I have never had to wait long for a bed at all, if ever. Prices are high as far as lotions but I get it. It’s important to use the correct lotions for types of skin and the employees always know what to suggest. I’m happy they’re back open!
September 3rd 2019
Clean bed, easy to get in during business hours to tan, nice staff
August 17th 2019
Clean .. great customer service
August 16th 2019
Everyone who works at the Thunderbird location in Peoria, AZ are fantastic.
August 13th 2019
This is my first membership and first time tanning indoors. I enjoy the beds and the relaxation. I’m a stay home mom and I am always on the go with kids, traveling with my husband. So I take it all in when I can. Thanks for being so great! The girls at the front are always nice too.
August 7th 2019
Shauna and the other girls are amazing to me_ they always tell me when I have tan tax rebates or when new products are available. They help me with taking tan breaks too by freezing my price which I really appreciate. Love PBT will never go anywhere else in Phoenix.
August 6th 2019
The store is always clean and customer service is at its best!!! Shawna is always such a huge Help and very knowledgeable.
July 15th 2019
Followed suggestions given by employee, Logan, and got super burnt. Asked her what all the buttons do, she told me they just "adjust stuff" and to "play with them."
July 1st 2019
Always great. Quick and very helpful staff.
June 29th 2019
Staff very helpful.
June 7th 2019
Shawna is always nice and a professional
May 3rd 2019
Beds are dirty. First time in and the bed I was in was pretty bad.
April 29th 2019
I think your facility is nice but I also believe that you should have more than one tanning bed for the 15.00 dollar a month special . I upgraded one time because your waiting list was way too long and it cost 15.00 for just one time...
April 26th 2019
Didnt realize only one bed available for tanning on a membership
April 23rd 2019
Shawna and all the other girls are just fantastic!!
April 11th 2019
Awesome staff.. friendly environment.. always clean
April 8th 2019
Amazing place customer service is great. especially amanda at Thunderbird location.
April 7th 2019
Very friendly always smiling super polite and helpful
April 2nd 2019
Just switched from Celebrity tanning and the woman who helped me on my initial visit was wonderful and very helpful.
March 31st 2019
It's always clean and the staff are very nice and friendly. I
March 25th 2019
The staff member was friendly and the salon was clean. The only issue I had was when I went to use an email promotion yesterday, the staff member didn’t honor it because she didn’t know how to input it into the system. I ended up using a bed from my plan instead of my free upgrade, which was disappointing.
March 25th 2019
Always clean, friendly great bed maintenance!!
March 20th 2019
Everyone has always been so helpful. Great experience
March 19th 2019
I wanted to provide feedback in regards to one of your employees (Brittany). I recently unfroze my account and the day I did that she was working. I arrived at 8:00am, the door was unlocked and there was another customer already in there waiting and a few others the came in the door seconds after me. Brittany had us stand there and wait because she said she "wasn't technically open yet and needed to count down her drawer". It was already after 8:00am and why would you unlock the door for business if you were not ready. Upon reinstating my account, she acted like she wasn't familiar with how it all worked. I advised her that I just wanted to reactive my account the same way it was before (as I have done a few times in the past), with the same level, etc. She said that she could not see what I had previously and the monthly amount that I told her that I was paying in the past, did not match up to the plans that were available. I explained to her that I had a bit of a different rate because it was grandfathered in from before. So hopefully, my account was reactivated correctly. I have seen her two times since this first experience and neither time was she very pleasant. I am used to the PBT staff being very friendly and helpful. Both times with Brittany, my greeting wasn't a "hi/hello" or “how are you”. It was "what's the last name" followed by the usual "first name" and then "what do you want to do". And that is the extent of it. All of the other staff members, always greet me pleasantly and I have never had an issue with any of them in the past. I probably would have just let the first encounter go, if she was more pleasant after the second encounter, but that was clearly not the case. I love PBT and would still recommend this establishment to anyone but I wanted to share my feedback as she is not how I would want my business represented.
March 10th 2019
Your employees do not act very happy. I blame this on the corporation.
March 8th 2019
Clean and welcoming environment
March 4th 2019
Great customer service! Always a nice and clean environment.
February 28th 2019
Clean, staff helpful
February 26th 2019
Always friendly and clean facility. The gals really make an effort to make it enjoyable
February 11th 2019
Love your place, always a kind face welcoming me at the door!
February 1st 2019
Used my birthday free tan in bed 2 it was awesome
January 11th 2019
Logan is very kind and friendly, and informative, I like each time I go there
December 25th 2018
I have been going for 2 years I think. None of the employees seem very happy..perhaps management? I see new faces sometimes with smiles then never see that girl again. Must be a lot of turn over at the one I attend.
December 22nd 2018
I find the place very clean. The techs are nice. But the level 2 bed doesn't tan ur face. It needs a new stronger bulb
December 21st 2018
Taylor is amazing. Always friendly and helpful!
December 20th 2018
Friendly staff. Nice big tanning rooms. Always clean. Very reasonable prices.
December 7th 2018
You ladies are great!
October 30th 2018
Always great. Staff is wonderful. Shawna is so nice and personable.
May 22nd 2018
Great staff and very informative ! Love the rewards program
April 27th 2018
The girls up front are always nice. They have my account pulled up. They know me by name. They always offer me specials that are available. The salon is always clean.
April 25th 2018
The girls there know me by name and are always helpful
April 15th 2018
Shawna and tori are so wonderful!! Love seeing them.
April 12th 2018
Great game prices, great staff, great beds
March 16th 2018
Everything is great the staff are wonderful everything is nice and clean the only thing I would change is the 24 hour tan other places do not do this it makes it hard to keep going to your salon
March 12th 2018
it was overall good. it was just busy and only has one girl busting her tail to do the work of two. she did very well handling it all.
February 26th 2018
The girls in Peoria are the best!
February 12th 2018
The staff is so nice. I hadn’t been there in 3 weeks because I was out of town...and they didn’t forget. Exact check in.
February 6th 2018
New girls are happy.
January 31st 2018
Fantastic! She was so helpful and answered a ton of questions from me.
January 14th 2018
All of your employees are friendly and well educated on all products.
January 10th 2018
Very nice prople
January 6th 2018
Shawna helped me get into my favorite tanning beds with a great upgrade offer today!
December 30th 2017
Girl at the front was very nice. She got me in quick.
December 18th 2017
Very clean and great personell.
December 17th 2017
Lexi is very helpful at Peoria Palm Beach
December 15th 2017
Always have to wait for #10 bed . I really wish you would add another option . There used to be two beds available. I’ve commented about this before . However, nothing has changed.
December 13th 2017
I really enjoy talking to the girls who work here. They’re all so sweet.
December 12th 2017
The associates are friendly and always greet me by name. Close and conveniently located next to my gym.
December 11th 2017
Staff is always friendly and helpful
December 2nd 2017
Taylor is great!! Helps me pick lotions and beds to get my best tan!
November 17th 2017
Lexi is the best she is very professional knowledgeable about this business. She sold me on this experience. Give her kudos she deserves it. There were bad reviews on yelp and Lexi made it right.
November 8th 2017
Most always am fortunate enough to go right in , In The Bed I Want❣️ Have noticed Beds and Rooms are sometimes in better shape, cleanliness, than other times. Usually am greeted and bid goodbye, in genuinely courteous manner. Most of the employees are Fun and Friendly, which makes visiting 'a good thing'! Do have concerns about their safety , well being , maybe mine........with all the CrazyPeople in our world!
October 26th 2017
The ladies at my location are always friendly and happy to see me and every other person that enters the store.
October 22nd 2017
Very clean and the girls that work there are very sweet and helpful
October 11th 2017
I understand paying a monthly fee but I was unaware of the $25.00 fee for start up.
October 5th 2017
The girl who helped me pick out my lotion was so patient and friendly! She was the most knowledgeable employee that has helped me with lotion, and I have been tanning for 10 years. Pls give her a pat on the back!
September 26th 2017
Taylor and her girls are awesome!!
September 2nd 2017
Taylor is the best! Just always enjoy dealing with her, she makes coming into the salon a pleasure.
August 25th 2017
Going to miss Destiny.
August 20th 2017
I always have a great experience the beds are great and the employees are all so wonderful
August 19th 2017
Quick service and friendly girls.
August 13th 2017
I like PBT, it is overpriced.
July 28th 2017
Love this tanning salon!! All the girls are great but Destiny is my fav?
July 16th 2017
Desiree is the absolute best, always has a smile and is extremely helpful.
July 16th 2017
Absolutely enjoy tanning and the girls...Destiny, Jordyn and Tessa make it like I'm visiting friends. They are so helpful! I love your candles!
June 27th 2017
Always a pleasure to come your salon for a great tan... Tessa is a awesome person to welcomes me first thing in the am.. Always a smile and has a great attitude.. Thank you!
June 23rd 2017
I had never gotten a sunless tan and the girls at the front desk really gave me thorough information and explained everything I needed to know before committing to a membership. Needless, to say I'm happy with my sunless tan, I'm definitely going back, and I definitely love the service.
June 21st 2017
Absolute love this place! Very clean and staff is friendly!
June 21st 2017
June 16th 2017
The staff is knowledgeable and very personable they make a point of knowing your name and your preferred bed love it wouldn't go anywhere else
June 14th 2017
All the staff is wonderful!
May 27th 2017
Clean, convenient, and a great atmosphere. I like it !!
May 20th 2017
All the ladies here are wonderful, very friendly and helpful with quick to answer any questions I have. I always went in morning and jordyn was there always with a friendly greeting. Now due to work I go in early evening and destiny and ariana are there also very friendly and helpful. Great staff you have. Thank you. Maribel
May 9th 2017
Very good very nice people
May 6th 2017
Clean salons and new equipment. Awesome.
April 26th 2017
The staff is friendly but the bulbs need to be updated. I achieve better results from other tanning place because their bulbs ate updated. Thank you
April 24th 2017
Awesome tanning salon
April 24th 2017
Amazingggg. I love palm beach tan!
April 23rd 2017
Destiny was so nice and helpful, the great customer service was so refreshing. And the salon was beautiful
April 21st 2017
Very helpful and nice
April 21st 2017
Love this place, workers are always so helpful and knowledgeable. (:
April 20th 2017
I love this salon!
April 16th 2017
Great customer service
April 15th 2017
The staff is so nice and the salon is always clean and professional! Love tanning here!
April 13th 2017
Always clean beds and accommodating staff.
April 1st 2017
Always quick to get in and out, always friendly and willing to answer any questions. Beds, rooms, and salon are clean and organized!
March 26th 2017
5 starsAustyn was super friendly and very helpful.
March 24th 2017
Just signed up for a month and the staff was very friendly, but was told that the wait would be about 45 minutes. So I left and came back about 40 minutes later and still had to wait another 20-25 minutes. I'm hoping that the wait isn't always going to be so long
March 23rd 2017
Very helpful, knowledgeable and friendly staff!! Love PBT!!
March 22nd 2017
Super nice girl that helped me out and super clean place. Love it!
March 20th 2017
The lady who checked me in is always real sweet. But the thing I don't like is that the email I received saying my membership was upgraded for 30 days, yet I will never get to take part of that upgrade. Those 30 days shouldn't start until I go back in to tan, instead of starting the day the email gets sent out. Furthermore, having the upgraded membership as a reward is hardly useful when there's only one bed higher than what my regular membership includes. So it's not very much of an incentive for the higher paying members.
March 19th 2017
I love this salon! All staff and friendly and knowledgeable, and have been able to get me the best tan possible. Hope to always belong to this tanning salon!
March 16th 2017
Staff is always curtious and the shop and beds are always clean.
March 11th 2017
The staff at the Thunderbird location are awesome, they are very personable they remember your name and always ask how your day was. I have tanned at several salons and this by far is the best, the beds are amazing and again the staff are incredible I can't say enough about them!
March 8th 2017
The employees were very friendly and sweet. The tanning rooms were clean The experience was wonderful
March 8th 2017
All the employees are very polite and friendly
February 23rd 2017
The girls here are all super nice. I've never had to wait more than a few minutes even though right next door is a gym. It's always very clean and I love the selection of beds.
February 6th 2017
Staff was so helpful and imformed me in detail about each bed. I wouldn't want to go anywhere else!
January 19th 2017
I would like more beds available in my level's package.
January 18th 2017
The ladies that work here are always very friendly and helpful. The facility is pretty clean however sometimes the towels look yellowish instead of bright white. My guess is that they're old or over bleached.
January 3rd 2017
Devin was very helpful and remembered my name and the bed and amount of time I like to go. This makes for great customer service.
December 30th 2016
Destiny at the 83rd/ Tbird salon always knows and remembers my last name as soon as I enter the salon. She always engages in conversation with me and makes me feel welcome. She is an asset to your organization.
December 4th 2016
Clean, fast and friendly.
December 1st 2016
Great place - great people - love it
December 1st 2016
I have been a customer for many years and the recent changes and the miss information from the staff has me less than pleased. 1st, the closing time was 10 pm, then it changed for a short time to 11 pm. Recently, the hours changed again, to 9 pm. I have a tough time with my schedule, so I am usually rushing to make it there by 9 pm. A few weeks ago, I was informed that I need to be there by 8:30, and must call ahead if want to do my usual versa spa, so they won't have it shut down for the night. I was told this was due to a labor law that says the staff must be out of there by 9 pm. I was told, I had, I think $30.00 in tanning dollars from one of the staff. She said they never expire. They would ask me every time I came in if I wanted to spend any. I would usually decline, and again, they would tell me "they never expire", so whenever you want to spend them, let us know. Then, when I decided to buy something, I was told the dollars were gone, expired. Of course, if I knew that was going to happen, I would have bought something earlier.I have a monthly $90.00 membership and don't feel I am getting good customer service. I drive 10 miles from my home to come to Palm Beach Tan, I am sure I can find a place closer to home.
November 18th 2016
Great friendly service from the time I walked thru the door till I left. Devin was wonderful, explained in detail the different packages and lotions. Excellent customer service and super clean location.
November 13th 2016
Love this salon
November 12th 2016
November 10th 2016
I tan almost everyday and only had to wait one time to use the only machine that gets used for $20per month. Otherwise everything GREAT!
October 27th 2016
Everyone at Palm Beach Tan were very informative, helpful & friendly. I had a very positive experience....
October 27th 2016
Hands down the cleanest and well maintained beds in my area. Just switched from another salon and am happy with the move. PS...the parking sucks!
September 27th 2016
The spray tan sensor messed up yesterday, 9/26. It stopped at my knees on the 1st pass, the 2nd pass started at my neck. The legs only worked fine.
September 18th 2016
Destiny is very helpful and always professional.
September 14th 2016
Staff is always happy, friendly, and helpful. Never fails theyre always in a good mood.
September 11th 2016
Kyle was great! I love my tan in the diamond bed
September 9th 2016
I've been with Palm Beach for over 2 years now and I love it! All the employees have always been a pleasure to deal with and very helpful.
September 1st 2016
shorter hours and constant turnover haven't been helpful
August 18th 2016
Destiny is so helpful!
August 15th 2016
Staff is friendly. Parking is a pain. Would be nice to have robes when doing cocktail tanning so you don't have to get redressed and undressed again
August 6th 2016
Great service. Great tan!
July 20th 2016
Staff is always friendly, upbeat, and helpful.
July 12th 2016
Love this location! Ali is awesome!
July 4th 2016
I'm glad you asked. Way too much pressuring to buy lotions. Every single time im asked to buy lotions even though I've stated each DAY that I'm not interested. Also notice many instances the beds are not cleaned when I go in and have to wait, but salon is empty. I think cameras should be put up to observe the employees. I go in almost every day, usually with same person, and she constantly asks my name. To me, seems very impersonable. I have been considering cancelling my membership.I hope this feedback is helpful. I am a business owner as well, and I view things from that perspective.
June 15th 2016
The location in Peoria is always clean and well kept. The new manager, Destiny and assistant manager, Tessa are warm, fun and welcoming.As a result of using the Versa Pro, I have a dark, natural, healthy looking tan. I highly recommend Palm Beach Tan.
May 28th 2016
Walked in for a tan and was satisfied
May 26th 2016
Brit is fantastic! Always tells me about the specials!!
May 20th 2016
There are usually two girls that are there when I go tanning; Brittany is 1 of them. In the 3 months Ive been going not once has anyone really paid attention to detail to make the customers feel welcome like Brittany and the other brown haired girl I usually see. They know my name and are so personable making sure that everything is good. They both go above and beyond that the Peoria location! Thank you ladies! Being in customer service for over 10 years you have no idea how nice it is to feel that welcomed and taken are of!!! Keep it up!
May 11th 2016
The past couple of months ALL NEW EMPLOYEES All the personnel at the Peoria AZ location were super......I don't like to find new people and lately this is what is transpiring......The beds are a 10///
May 10th 2016
Ann Marrie was very friendly and helpful
May 10th 2016
Not happy that some of the beds feel like only some of the bulbs are warm. They do not feel even. Also, signed up for platinum and was told the first month it was a free spray tan for the upgrade and our second month would be the diamond bed but then told no it's the spray tan again on the second month. Nobody seems to know anything there about what's going on day to day.
May 3rd 2016
May 1st 2016
Ellen and Sarah are so helpful and pleasant every time I visit! The beds are very clean and there is rarely a wait time. I have had many tanning memberships at salons throughout the valley and PBT is by far the best!
April 22nd 2016
Nice location the consultants are very helpful and friendly!
April 19th 2016
Feel you have great staff and beds. I feel you are expensive on monthly dues
April 16th 2016
Staff is great and hours are perfect. Parking is a pain. Would be nice to have few designated slots for customers. Fan in bed 10 goes turbo or to low needs repair.
April 9th 2016
Your staff I'd fa ulous usually deal with Paige or Cecelia
April 5th 2016
The staff is so friendly and never a wait!!!
April 1st 2016
I've been a member of PBT since 2008 and have had my payments pulled automatically from my account each month for that entire time. (I use Mystic and Versa only, I do not use the beds.) I've recently relocated to Glendale, AZ and transferred my membership to the Peoria store. I've been told that I now have to pay an additional 8.00 fee to spray tan each time since they only provide Versa Pro service. I really don't understand why, as a loyal customer for 8 years I would have to pay extra fee to get a spray tan. I feel that since I've faithfully paid my payments every month and have been with you for such a long time I should be able to get my weekly spray tan as usual without having to pay an extra fee. i"m very interested in hearing back from you. Thank you,Kim Leader
March 30th 2016
Staff is always happy and friendly. Beds are always clean. Great place
March 27th 2016
The young ladies that are employed there are great. They acknowledge you when arriving and leaving. Have a smile on their faces. Very clean and tidy place too.
March 25th 2016
The only reason I did not give it a five is because the traffic in the area where the store is effects my experience. I usually have to drive around for 5 minutes just to find a parking space.
March 21st 2016
The girl that helped me was very nice. She went over new pricing with me since I hadn't been in for a long time. Her name tag had "CC" on it, she was great.
March 13th 2016
Paige is a great manager thanks!
March 11th 2016
Paige is great!!!
March 7th 2016
Paige and the other employees are always very kind and knowledgeable about the products and beds,,,,,,The only questions I have is why is there no clock in front by the counter...
March 6th 2016
I love the customer service from the staff. The facility is always spotless and well maintained. There is always a good variety of lotions and skin care products. I appreciate the rewards perks and the special promotions that become available.Please bring back the Monday $10 spray tans!
March 4th 2016
I love the different upgrades they offer , the staff at the 83rd ave and thunderbird location are very nice and friendly . They have a great selection of tanning lotions , candles, lipgloss etc and are always offering discounts for these items. I wouldn't choose another tanning place. Keep it up Palm Beach Tan
February 25th 2016
Cecilia at the salon I go to is fabulous. She's always genuine, kind and helpful and she truly adds to my positive tanning experience. She knows the products and beds and always makes valid suggestions to benefit my needs. I appreciate her!!!
February 16th 2016
Yesterday was my very first spray tan experience. The front desk girl was very helpful and knowledgeable.
February 15th 2016
The girls at the salon are extremely helpful and very kind. Great work.
February 12th 2016
I love palm Beach tan. All the girls at the salon are always so sweet and helpful. I also love the promotions I get oncertified in awhile in email, it makes my membership worth while.
February 8th 2016
She was very helpful and attentive to my needs answered all my questions and was very nice and social.
February 6th 2016
The front desk girl was super friendly and helpful. She let me know about all the promotions going on and how much of a deal they were. The salon was very clean and organized.
February 5th 2016
I would have given a 5, but I was not happy with my last spray tan experience. My friend went first and I was next. We had started with the tanning beds as instructed. I was waiting in line as my friend finished and I was told this guy that came in after me would be next. I wasn't happy but was informed she would give me some lotion for helping her out. The guy was in a hurry and running late. I informed her so was I, but let the guy go first so as not to slow down things even more. To date, She has yet to make good on her promise. Additionally, she had trouble running the spray booth and my friend and I were not happy with how our tans turned out.
February 2nd 2016
The staff is awesome The only thing horrible sometimes is parking
November 8th 2015
The staff is always friendly and knows what they're talking about!! Beds and salon itself are always spotless!
November 8th 2015
I have been tanning at Palm Beach since May.Paige & Jaycee provide a warm, welcoming place to tan.They are well versed in the all the products and tanning equipment. The Salon is always impeccably clean as well.I highly recommend Palm Beach Tan to friends
November 8th 2015
Staff is ALWAYS friendly, happy, smiling, and courteous. I've been a member of this saloon for over a couple years and have never had a negative experience.
November 6th 2015
Great Customer service! Very friendly.and knowledgeable.☆☆☆☆☆
November 5th 2015
I love it!
October 2nd 2015
Great Customer Service! ☆☆☆☆☆