March 12th 2020
Hands down the best tanning salon in the valley! Love the girls here also! Thank you for always helping me look my best and bronzed!
March 1st 2020
Everyone who works there are so friendly and welcoming. The shop is always clean and the beds are great!
August 17th 2019
First visit was great! Sign up was easy and is a nice looking place!
August 16th 2019
Annie is very helpful and always cheerful.
July 11th 2019
Addy was very helpful and super nice. I appreciate his professionalism and attention to customer needs. Keep up the good work!
June 16th 2019
Shae is the best one. everyone is very very nice and not snots. I am bad with names but love the little guy and female mgr:):)
May 15th 2019
Very friendly and quick. Only thing I was kinda missing was a ice towel. I’ve been to a place that offered that and it’s a nice touch. It looked like the bed had a film of grease or something. Other than that, can’t complain
May 7th 2019
Always a nice visit to the Scottsdale/Shea store as opposed to the desert ridge store
April 25th 2019
I use the facility at 7119 E. Shea Blvd #111 and it's excellent . Taylor does an amazing job of always making sure the facility is clean and the machines are working properly... and her customer service is excellent.
April 12th 2019
Office turnover is constant. The floors in the sun bed rooms are slightly sticky which makes me think they were not cleaned properly. Makes me wonder if everything else is cleaned thoroughly.
March 29th 2019
Turn over rate is ridiculous. The last few times I was there, the floor in my room was nasty feeling. It looked as if it wasn't cleaned very well.
March 20th 2019
The store manager is Taylor who is extremely personable and friendly!
March 8th 2019
I was told the visit before this one I had some tan dollars, when I went for this visit the girl checking me in said I didn’t....does anyone really know?!?!?
March 4th 2019
Always a wonderful experience. I love my tan and I always appreciate the employees that work there. Very nice and helpful
February 18th 2019
service is great and the beds have always been available on a walk in basis. only negative that when we converted our membership back from inactive to active, it appears we are now being each charged for the $8 hold fee and the active $49 fee. a little problem with accounting that I obviously plan to address next visit. but since you asked…...
February 15th 2019
Customer service is always great. I am always greeted by a smile and always told good bye. I love Palm Beach! They make me feel beautiful and show my best self.
February 12th 2019
Staff was great but the level 4 beds spray continues not to work and has been a problem all of 2018. Hats why I dropped my gold membership. Respectfully, both locations just aren’t run like they use to be
January 25th 2019
The various salons I have gone to visit are always nice, tidy and well kept. The tanning experts behind the desk are always nice and courteous. I love coming to all Palm Beaches!
January 22nd 2019
Always caring and helpful
January 19th 2019
Always helpful and quick to take care of my needs! The Shea store is my favorite.
January 5th 2019
Palm Beach Tanning is an excellent place to tan. It's always very clean, well supplied and the tanning machines are well kept and in good working order. The staff is also excellent, Taylor, Katie, Emily , are always very professional, cordial and very competent.
December 23rd 2018
Staff is pleasant. Place is clean. Taylor is well trained and polite. Will continue to come.
July 29th 2018
I believe it’s the best place in the Valley to tan
July 3rd 2018
Had tan bucks but was unable to use during the $1.00 tan upgrade event.
May 1st 2018
Staff is always great and knowledgeable
April 19th 2018
I've been a member at Palm Beach Tanning at 7119 E. Shea Blvd #111 since it's initial opening. I have always found the facility to be impeccable and the employees exceptional.I have found one employee in particular, Taylor, to be outstanding. I feel she is always pleasant, extremely competent and an asset to your organization.
March 27th 2018
Great as always....thanks!
March 21st 2018
Everyone there is so nice
March 12th 2018
Came in for a spray tan. Girl up front was very nice and cheerful. Nice experience.
February 27th 2018
Nice girls. Always clean facility. Little to no wait time. Pay a little too much for level I have.
February 13th 2018
Nice people. I have the Gold package and feel the quality of the beds at that level should be better.
February 3rd 2018
Great location , beds and employees
January 28th 2018
My experience was great. Recently I needed my account fixed, the manager Shanna did a great job at communicating with me and fixing my account to the package I wanted. The spray tan I recently just did was great and a great color. Couldn't be happier.
December 28th 2017
Friendly greetings each time I enter; clean beds.
December 25th 2017
Great business, staff and beds at Scottsdale store location 14601 N. Northsight Blvd. Scottsdale, AZ
December 3rd 2017
The Staff are exceptional I began tanning off Shae due to the rude snotty staff on Northsight The mgr on Shae is the BEST great customer service. Nice girls!!
December 1st 2017
Friendly personable staff. No issues at all.
November 30th 2017
all the workers are amazing!! I always leave with the best tan.
November 29th 2017
Awesome experience! Helena and Taylor are so personable and have great customer service skills! I love my weekly spray tan and the mystic booth is phenomenal! Products are expensive but totally worth it because they make all the difference!
November 2nd 2017
Shawna at the Mccormick location is a great manager!
October 29th 2017
Night and day difference from the one on Northsight. Staff are so nice compared to other PBT the bed is so much bett r on Shea
October 27th 2017
The girls take such goos care of me here...I come in grumpy, and they put me in my favorite bed right away. Then I come out a changed lady! There’s nothing like a peaceful tan!
October 25th 2017
Staff at the Shea location are fabulous!
October 8th 2017
Blakely was great. She had a lot of knowledge and her recommendation got me the color I love.
September 29th 2017
Very friendly staff and very clean comfortable environment.
September 24th 2017
Love my weekly Versa tan and the girls at the Shea and 71st location. Posted it on my Facebook the other day. I have a new hair salon in walking distance so I've been giving your cards to my best clients.
September 22nd 2017
I always love my morning tan! It makes the whole day go better and puts me in an incredibly positive mood. Please thank the girls for me. I get to walk in and head to my bed in just a few moments.
September 18th 2017
I always seem to have a great experience. I love the options to go to multiple salons, even in different states. PBT has many convenient locations and team members are always friendly, even in out of market locations. Renee and Stacy in Bedford, Texas are beyond friendly. I look forward to my work trips to Texas to visit and catch up with them all while going for a great tan. Thank you Palm Beach Tan!
August 24th 2017
it's ok. Staff is friendly, equipment needs some updating/ improvement
August 18th 2017
Very friendly staff....always!
August 14th 2017
Always appreciate the fast courteous service!
July 30th 2017
Only 1 level 4 bed and it was down. Used a level 3 which was great but usually only use this location for the 4 because the beds aren't as nice as Scottsdale Shea location
July 2nd 2017
The girl at the front desk was very professional and was very nice. She was quick to check me in and had me follow her back to the room, asked if I needed anything, and said goodbye when I left. Very nice girl.
June 1st 2017
The front desk girl was very nice and I was quick to get checked in.
May 19th 2017
My experience at Palm Beach Tanning on E. Shea Blvd and Scottsdale Rd. has been nothing but Excellent. The facility is always very clean, well stocked with supplies and the customer service is impeccable.Misty and Taylor are two of the employees I usually see when patronizing this establishment a I find them to be excellent. Having been an employer for more than 40 years I understand the difficulty in finding and hiring good employees and these two people are professional, courteous and hard working.
May 18th 2017
tanning is great but the turnover rate of personnel is frustrating
May 15th 2017
Enjoy the workers and it's a very clean and very thank you very much
May 5th 2017
Each day of the week days at Palm Beach Tan on Raintree are always excellent. I normally go on Tuesdays and Fridays and the staff is punctual and gets me in the room quickly as well as the room is always clean and neat. Great job
April 29th 2017
Misty is always the best. I appreciate her professionalism and courtesy. She always brightens my day! Thank you for hiring such great employees at this location!
April 23rd 2017
I continue to have an awesome experience. Service and friendliness is impeccable.
April 12th 2017
After being a member for years!!!!!! Someone told me you did not have my e-mail!!!! I probably missed a lot of promotions :( The staff is always friendly and courteous.
April 8th 2017
The staff is super friendly and know me by name. Sometimes when leaving. One is up in the front (they are cleaning beds or working) but still... it doesn't feel welcoming when someone is not attending the front to greet and/or say goodbye to clients. But I know it's bc they are preparing rooms and beds for the next guest.
April 6th 2017
Receptionist was so nice
March 29th 2017
Everyone is always friendly, efficient and overall very pleasant.
March 26th 2017
Austin, at the Scottsdale Shea location, is AWESOME! I have been tanning for 25 years. I've been with Palm Beach since they bought Darque Tanning. Austin remembers me every time I come in. I know that doesn't sound like much but he knows what bed I like, if I have any upgrades, extras I may need (like covering my nails so they don't yellow). I'm not a kid that will only come for a while until I get tired of it so I appreciate someone who values my business. Thank you Austin.
March 25th 2017
Always a pleasure coming in. Store is always clean and customer service is amazing
March 24th 2017
I do love PBT! Guest service is always super nice and helpful. I'm just disappointed I missed my window for my free spray tan.
March 17th 2017
Taylor was great in resolving an issue Very pleased ! She is very knowledgeable as well !
March 13th 2017
Every visit to Palm Beach tanning is a pleasure. All attendants are very pleasant, professional, and competent. The facility itself is always impeccable, it's always very clean and well kept and the tanning supplies are plentiful.I would highly recommend Pam Beach tanning to anyone looking for a pleasant tanning experience.
March 13th 2017
Always clean, always smiling and ready to make me feel welcome.
March 11th 2017
Austin is amazing !!!
March 11th 2017
Helena was awesome! Gave me ALOT of information so i knew what i was getting myself into. She explained everything i needed to know and answered a few question. She made me feel very welcomed!
March 7th 2017
Great! The attendant was extremely helpful. He was great! I can't remember if his name was Tyler or Anthony at the Scottsdale and shea location be he was so helpful and informative!
March 5th 2017
I have to cancel because I'm moving to ahwatukee which is an area that does not have a Palm Beach Tan. I love the new mystic and the service is always wonderful. Please let me know if Palm Beach Tan comes to Ahwatukee and I will be the first to sign up!
March 3rd 2017
Great location, staff and cleanliness
March 2nd 2017
Experience was great. Girl who checked me in was very nice and courteous
February 24th 2017
February 19th 2017
Your staff member Austin is always such a big help to me and is so nice. Thank you!
February 15th 2017
Wow - Helena is a fabulous addition to the Shea team! Friendly, outgoing and efficient - I left with a smile on my face!! And then Austyn pulls into the parking lot and knows me by name! Crazy great staff!!
February 11th 2017
Always great!! Wish the lotions were cheaper lol
February 5th 2017
Great experience, knowledgeable peeps resigned for full access. One thing, I'd suggest having a waste basket in the tanning room
January 11th 2017
The bulbs are not refreshed very often and the team doesn't really seem to be engaged. I'm about to cancel my $99 a month subscription.
January 11th 2017
Almost always love my experiences at PBT. I am still not sure about the new mystic spray tan booth. I do not feel that it produces as deep of a color as the old booth, even with the dark. But in general I love the speed and ease the two-step process of the new booth. My last tan was at the Scottsdale Rd and Shea Blvd location in Scottsdale, Az and there were a few things missing from the booth. The booth was in use when I arrive so I needed to wait, and I think that the attendant rushed in the cleaning process. There were no wet wipes, nose plugs, or lip balm as usual in the spray tan booth. The girl working was beyond friendly and personable, but it was inconvenient to not notice that nostril plugs were missing until I was undressed and ready to tan. Also didn't notice that the wet wipes were missing until I was out of the booth and ready to use them. The nostril plugs are almost essential in the new mystic booth due to the length of the spray. I usually have a great experience when I come to tan, this visit just had a few misses. It was on Monday, 1/9 around 12:30pm.
January 6th 2017
Kenzie is phenomenal
January 4th 2017
I have been a member since you opened as Palm Beach Tanning and was a member of Darque tanning before. The cleanliness of your facility and the quality and service your staff provides is impeccable.Thank you. Sincerely, Ken Kolb.
December 6th 2016
The staff here is great.
December 5th 2016
Like the new spray booth, Mackenzie friendly as always.
December 2nd 2016
I have gone to many tanning salons over the years and find that Palm Beach Tan on E. Shea Blvd and Scottsdale Rd. is unequivocally the best! The facility is always immaculate, the service staff is excellent and the overall experience is impeccable.
November 26th 2016
Austin and Misty at the Scottsdale Shea store are amazing. Not only do they recognize me and have my account pulled up, but they are always courteous and professional. I typically go out of my way to tan at this location because of Austin and Misty's exceptional customer service. By going above and beyond, they make me feel like a valued customer.
November 22nd 2016
Clean, friendly nice tanning salon.
November 17th 2016
Austyn is awesome....he always greets me by name - and is super helpful and knowledgeable about products and promotions.
November 13th 2016
Austyns customer service is the best
November 5th 2016
I love coming to tan and look forward to the experience. I enjoy seeing the friendly faces and love when they recognize me and know my name. Great experiences
October 28th 2016
Mackenzie is very professional and friendly. She also was able to recommend a great intensifier for me.
September 28th 2016
Brittney at the desert ridge and Tatum location is awesome!!
September 18th 2016
Even though all your employees are great, you have a large turnover. What can you be doing better to retain your new employees?There must too much of an overload of demands from your employees that makes them not stay. Must weigh out the training cost and retention to keep our customer cost affordable.
September 7th 2016
Staff are always so friendly....love PBT!
August 31st 2016
Fantastic place! Love the young man who works at the desk -he's always so professional and nice!!! I would give it 5 stars if you change the hours back - loved the late hours - until 9 pm on Sunday and until 10 pm on Saturday night. But still love you!
August 26th 2016
Your hours in Tempe locations are horrible. I froze my account when your only salon in Tempe with a Mystic system changed its hours to opening at noon! I tanned at a competitor instead, they open at 7am. Most locations in Tempe and Scottsdale are hit or miss. One day it's clean and service is great, the next the bed is smeared with lotion/top of Mystic dripping wet, and the employee is rude then tries to charge me more than your advertised prices. I'm just really not sure how much longer I'm interested in being a client.
August 14th 2016
Austin at the Scottsdale Shea location has very good customer service skills!Wish there were more Premier beds - long wait!
August 14th 2016
Too many surveys you are sending to clients
August 8th 2016
I'm very pleased with Palm Beach tanning. The facility is always neat and clean and tanning supplies are plentiful. Ellie who I believe is the manager at the Shea location is excellent! She's competent, courteous and professional.Thank you to everyone involved.
July 24th 2016
Palm Beach Tan has exceeded my expectations. I've been a member for a few years now. Prior to joining Palm Beach Tan, I had memberships for probably every tanning salon in Scottsdale at one time or another. Palm Beach Tan has multiple locations, extended hours, and a fabulous staff to accommodate almost every schedule. I suggest trying them out, I truly believe they will not disappoint you!Karen
July 19th 2016
I love this place. The staff is great. So sweet.
July 17th 2016
Great salon! Ellie is so knowledgable about tanning and has an amazing personality. Every time I have come in to this location she is always smiling and friendly. It's always very clean here as well.
July 17th 2016
Every location I have been to is always kept very clean and I have never gotten as tan at any tanning salon than I get at PBT. I also want to give a shout out to Brittney she is very knowledgable and helpful, great customer service.
July 14th 2016
Sierra (Ciara?) is the BEST!!! She is nice, knowledgable and an all around good person. She never pushes product on me but still lets me know what is available and makes sure I have what I need. Seriously this girl is management material and every employee could learn from her!I am 55 years old and no push over. She is the real deal.
July 12th 2016
Austyn was very personable and made me feel like I was a friend.
July 11th 2016
I always walk in to a smile and help if I need it. The beds are always clean and well maintained.
July 9th 2016
I love my PBT on Shea. All the girls are so helpful, kind and knowledgeable. don't change a thing. loyal client here.
June 26th 2016
I enjoy the salon and the workers are very friendly and helpful.
June 22nd 2016
Ellie is great. She knows what customer service is and how to give great service
June 20th 2016
Every employee has been very kind and helpful. I love how nice the beds are and how addordable the prices are. I plan to stay at this tanning salon for a long time.
June 16th 2016
The ladies at PBT are very knowledgeable and helpful!
June 15th 2016
Brittney is always so friendly and tells me about sales going on. It is always very clean in the salon and I get the best color in their beds because they are always changing their bulbs.
June 12th 2016
I really like PBT. I wish the nicer, more intense beds weren't so painfully expensive (either for single use or as a monthly plan), but otherwise I like the cleanliness and nice staff at PBT.
June 1st 2016
Always a pleasure, the employees are friendly and nice especially Ellie.
May 30th 2016
Customer service isn't consistent. I have used about 6 of your salons and 3 on a consistent basis recently. Several of the girls are very nice and efficient; I would hire them for my businesses. On the other hand, I have dealt with several other employees who have made me freeze my account on numerous occasions. 1) A manager have me a severe sunburn to the point of requiring medical attention and marks that took over 6 months to disappear. This girl got further promoted to running 2 salons after this incident! 2) A manager at another location tried to charge me more money for services than your company charges for those services! He also would not let me use money on my account for services. These are just 2 of my most recent issues. Very disappointing.
May 28th 2016
The girls behind the counter were very nice & helpful. However, i am upset bc recently just moved to this side of town & was told I could use my package at no additional charge. Not true.
May 20th 2016
The girl working when I received my last spray tan was the best. She was super nice, friendly, knowledgable, and wasn't so pushy trying to sell me more stuff. I dread going in there and staff trying to convince me to buy all kinds of new stuff. I understand its sales and apart of the job but it's annoying a majority of the time. The staff member last night tried to but did it in an appropriate manner.
May 15th 2016
I selected this salon because of the positive reviews online. I was not disappointed. The staff was very helpful and friendly. The prices are good and comparable to what I had been paying in Colorado. The beds are great and immediately effective. Lots of options for tanning.
May 8th 2016
I love PBT! The people behind the desk are fabulous and friendly. the salon is clean and the beds are terrific. I just shut my eyes and I am laying on the beach in Hawaii. I especially love the aroma beds. I will never go anywhere else.
May 6th 2016
The girls are always great and helpful and smiling!
May 1st 2016
I need to tan for my wedding and went in to your Scottsdale and Shea location. Sara helped me and was very knowledgeable, friendly and professional. I have already told 3 people about my positive experience there. Sara is an excellent representation of your brand.
April 27th 2016
Staff are awesome - so friendly. Always clean and ready to tan.
April 20th 2016
I just wish you would update the bulbs in the level 5's more often!
April 19th 2016
The level of service at the Shea & Scottsdale location is absolutely amazing. It starts with the managers attitude and trickles down.
April 19th 2016
super friendly and helpful.
March 21st 2016
I love the product service and result - the girls make the experience.
March 19th 2016
I've changed locations due to the staff at the Shea location in Scottsdale. They seem to question and judge me every time I'm in for a visit. Trust me, I know my body--I don't need a tanorexic teen telling me how many minutes I need or to make me feel bad because I don't want to purchase lotions. The location at Raintree and Northsight just lets me tan. Period. End of story. I'm happier there. Overall though, your beds seem to be great and do a better job than other salons in the area that I've tried.
March 18th 2016
VERY CLEAN AND THE STAFF IS VERY KNOWLEDGEABLE AND NICE!
March 16th 2016
Love my spray tan!
March 12th 2016
The services are good, customer service by associates could use a little work!
March 9th 2016
i would like to stop being hounded every time i come into the salon to upgrade all of the time to get more money out of me
March 2nd 2016
I use 2 of your locations. McCormick Ranch & Scottsdale & Shea. I love your bed, love the locations, but really hate the hard upsell I get every time I come in. Even if I just bought lotion a few days or a week ago they try to sell me more. I will buy lotion when I need it. I don't need anyone to push it at me every time I come in. That would change my experience from a 4 star to a 5.
March 2nd 2016
I love PBT. Ellie, the manager at my local salon, is fantastic. (My PBT is at Scottsdale and Shea in Scottsdale, AZ.) She always greets clients by name and with a smile. Plus, she's always making excellent recommendations for tanning products. The salon is clean, well-maintained and the beds are great!
February 28th 2016
I really enjoy this facility. I like all the employees and their sweet smiles when coming in to tan. Everyone is so nice
February 22nd 2016
Everything is great, especially the manager, Elly... she;s great. Very clean & professional
February 20th 2016
Love the tanning beds and great customer service.
February 19th 2016
Employees are always cheerful & welcoming. They give good advice on tanning times, etc. andalways remind me of specials on tanning products, etc.
February 17th 2016
Elle is so helpful and nice. Always happy. Really all staff has been great.
February 16th 2016
This was the first time there where my bed was actually clean. Usually there has been long hair, pubic hair, dust. THANK YOU!
February 9th 2016
Ellie is the best, very helpful
February 3rd 2016
I love my palm beach location. Ellie has helped me so much.
January 29th 2016
Manager Ellie at the Scottsdale location is phenominal! Her personality, service, work ethic, etc... Should be GREATLY Valued by the owner! These days THAT Is Hard to find. I see her to be an Asset to your Businesss!
January 28th 2016
I am always greeted by friendly staff....especially Ciara at the Scottsdale x Shea location. I was happy to hear she was promoted, but sad to hear she will switch locations.
January 28th 2016
Staff is always friendly and remember me by name when I walk in. Rooms are always clean and in order!
January 27th 2016
Scottsdale and Shea Manager is great.She's very personable and kind.Knows how to communicate with customers without them feeling uncomfortable. (Highly recommend her to train other team members at your copany.
November 7th 2015
I've been going to PBT for about a month now, as directed by my doctor First experience with "artificial" tanning, since I've been "trained" to avoid the sun. There was a time when I had red hair. There was a time when I had hair! The folks at PBT have been friendly and courteous. They do their jobs with a smile on their faces, which is not always the case for a lot of retail establishments today. At my first session, they were efficient, welcoming and answered all my questions.
November 6th 2015
Occasionally towels are still wet in the rooms
November 6th 2015
Doors to room stick. Hard to open and close. Fingerprint scanner rarely works. Overall not too bad - Shea and Scottsdale Road location
October 2nd 2015
Employees way toooo pushy trying to sell products.