May 25th 2020
I've been going here for a few years but took a break due to covid. Now coming back, I was happy to see that they are going above and beyond to protect their staff and their customers. But, they always were very clean before anyways. Also, as always the reps were incredibly helpful and friendly. Needless to say, they definitely have me as a lifelong customer.
May 10th 2020
Employees were great. Explained what charges to expect. All in all, a great visit.
March 11th 2020
It was great!
January 8th 2020
Store is hard to find. Staff is very friendly. Beds are awesome.
August 30th 2019
Staff is courteous and professional. Great with suggesting products.
August 17th 2019
Staff is always very friendly and helpful. Facility is clean and is run efficiently. Would like to see complimentary upgrades more often to try out different services.
August 16th 2019
Excellent customer service ?
August 11th 2019
I simply love everybody who works at your Dacula location ! Great customer service and friendly and knowledgeable staff .
August 9th 2019
Great service, especially the manager. Very easy to work with. Always there?
August 6th 2019
Customer service is exceptional! Staff makes it a seamless & enjoyable visit.
July 14th 2019
Very friendly staff, great beds, very clean.
July 12th 2019
I go to your Dacula location. Best staff I can ever ask for . They are all friendly and willing to do anything to make sure that I am satisfied.
July 1st 2019
Love the employees and beds at Holcomb bridge location. Always a pleasant experience
June 28th 2019
The staff are great. Always a pleasant experience.
June 23rd 2019
Very friendly staff, great beds, very clean.
June 19th 2019
Friendly and knowledgeable staff....clean facility
June 15th 2019
Great!!! People that work at the 2 salons I go to are so nice, fantastic. I could do without being overly sold lotions and what not, but as the new people recognize me, it gets less. Seriously, don't pressure them so much to sell the lotions. It's annoying.
June 14th 2019
The store manager is perfect. She is kind. Knowledgeable. Does not rush you. How ever the staff needs to be like her. With trying new beds or lotions I'd only speak to her. The staff seems bothered when you ask questions or you get the wrong information. The place is always clean.
June 12th 2019
It’s annoying how pushy the staff are about selling products. And when I ask questions about the platinum bed, the staff didn’t know the answer at both locations. The staff should be trained more on all the functions of the beds.
June 9th 2019
Everyone there is so nice
May 10th 2019
Great clean atmosphere with very friendly and helpful staff
May 9th 2019
Awesome Staff, clean enviroment
May 6th 2019
I love the staff t!! they’re all wonderful and helpful. They switched some people around which made me very sad because I thought everyone worked so well together but did people that are there now are awesome as well
April 30th 2019
Always good people fast service and everything is always clean and they are always very helpful
April 30th 2019
Very nice people. Clean store and tanning booths.
April 26th 2019
So far so good. I’m not overwhelmed, but I’ve been to a few of your facilities and they are always quick, and clean and staff is friendly and upbeat.
April 22nd 2019
Everybody’s always nice. Beds are clean & available.
April 11th 2019
I love the way this business is run! Being able to freeze your account in the winter months, while at the same time earning points/dollars for reenactment of account in the spring - very client/customer friendly!
April 10th 2019
Very nice employee who knew everything i needed, very clean facility, all good
April 7th 2019
My visit on April 1 included a super long wait to even get checked in. I think I waited about 15 minutes at least to check in that day. It wasn’t the fault of the staff- seemed like one poor girl was doing everything all by herself. Several people were in line in front of me and a few in line behind me. This poor girl was cleaning the beds and checking all the people in so the location seemed to be very understaffed. I forget her name but she was so kind despite whet she was dealing with.
April 2nd 2019
The people are nice... the prices are too much! I’ve been to tons of different tanning boutiques, I’ve even worked at them... your prices are not fair. Your packages are aimed to have people spend over the top money when not getting what they pay for. I don’t need to be asked how long I want to lay, I know when to get out. Beginners, maybe not. But take that into consideration.
March 30th 2019
Everyone that works here is very nice, helpful, polite, and really make you feel happy to go there.
March 25th 2019
I think samples of the products you sell would be helpful. I would consider purchasing some items if I was able to sampke it first.
March 18th 2019
Brian is the store manager at the salon in Roswell and I love him!! He is always so helpful and so nice when I come into the salon. I am not someone who has a lot of self confidence but he always manages to make me feel better about myself (whether he knows it or not) and he genuinely cares for his clients. The entire staff here is awesome!!
March 17th 2019
The mystic spray tan is okay, it is never quite even after it is shows its color.. I use the primer too. I realize nothing is perfect.
March 9th 2019
Brian is an excellent manager at the Roswell location! I doWish the 24 hour to the exact minute between visits would instead be replaced with just one visit per day no matter the time . Any other salon I have been to in Georgia has never had the rule about the exact hour it is quite inconvenient .
March 5th 2019
Helpful staff and and great service
February 27th 2019
Every time that I have been into the Holcombe bridge store, the staff is been friendly. They are always eager to help or educate.
February 23rd 2019
Everyone is always polite and pleasant when you walk in. Always ask if you need anything and if everything was okay.
February 20th 2019
Always made to feel that my business matters. I am valued as a customer.
February 14th 2019
Always happy faces with great customer service! Beds and area is always clean & welcoming!
February 13th 2019
Great experience at this location. Love the people!
February 5th 2019
January 15th 2019
Great customer service!!
January 7th 2019
Everyone is always so welcoming and nice. EVEN WHEN YOU WALK IN RIGHT BEFORE CLOSE! They always act as if it is in the middle of the day. I always apologize but everyone insists that its not ever a problem. I work late and rush to get there usually and because this is such a treat for me I am so grateful that I am treated so well.
December 24th 2018
I love tanning here. Everyone is always so friendly and welcoming.
November 9th 2018
The entire staff at the Saddlebrook location are the best. They are friendly and helpful. This is the only location that I will now go to.
October 28th 2018
Dani is always a breath of fresh air, friendly kind and patient.
April 25th 2018
PBT has had consistent tremendous and friendly service. It's always a pleasure to stop there.
April 21st 2018
Excellent Staff- Dani and Becky both were so professional and friendly.
April 20th 2018
Everybody is very nice, helpful and friendly! Every time I come staff welcom you with the smile! Great job!
April 6th 2018
The results of my spray tan were not what I expected. I had streaks and it was orange. Outside of that the customer service was great.
February 12th 2018
Recently moved; and the Druid location is my new go too. Staff has been friendly and accomadating!
January 27th 2018
I always have a very pleasant experience when I arrive at PBT. The staff is very professional and personable.
December 21st 2017
Love jessie at Holcomb bridge store. She’s always so friendly and down to earth
November 19th 2017
Easy, quick check in, bed was available and GREAT staff.
November 2nd 2017
Sometimes beds don't work and spray tan colors not available.
September 30th 2017
Always a smiling face ready to assist your needs. Jessie is an awesome manager and employee. You should be proud of her success.
September 11th 2017
Everyone is always so pleasant. Always a great experience!!!!!
September 8th 2017
The consultant was amazing.
August 28th 2017
I really like the location off Exit 7 I'm not sure it it's considered Alpharetta Or Roswell.The staff is always friendly & helpful.. Always
August 23rd 2017
All employees are courteous and professional. It is a very nice experience every time I visit Palm Beach office on Holcomb Bridge Rosd.
August 23rd 2017
The girls at the Holcomb bridge ( Roswell, ga) palm beach are phenomenal! They have made a novice like me enjoy indoor tanning! Very informative, helpful, and friendly!
August 6th 2017
I live in Peachtree Corners just south of Johns Creek and I am an independent contractor massage therapist so I tan all around the city. However, I would say probably 80% of the time I am over in your Rossville Store off of Holcomb Bridge Road. Emily is the bomb. She was always so helpful with any questions I might have about lotions or what bed she thinks I should use that day, etc. She's always very friendly and I notice she knows a lot of the customers by name and greets us as such
August 3rd 2017
Great team at Paces Ferry location. Professional and fun.
July 21st 2017
Spray tan...wish it gave better coverage Love the color but need better "overall tan".
July 3rd 2017
I was greeted by Skyler woi was kind, professional and explained the promotions available with no pressure to upsell.
June 24th 2017
I experienced an incredibly helpful, knowledgeable, and friendly staffer today!
May 29th 2017
Lizzy is wonderful! Friendly, professional and efficient.
May 23rd 2017
I get emails about specials all the time but it seems whenever I go into palm beach nobody is aware of specials. I ALWAYS have to ask what they are instead of being informed by the ladies that work there. I feel like I miss out on offers that I can utilize. Jessie the store mgr is always good about informing me but shes not always there when i go in.
May 20th 2017
Lizzy was awesome!! I had a terrible experience at another PBT location last year and so I visited the Roswell location this time and Lizzy was so helpful. I will never go back to the Saddlebrook store again.
May 13th 2017
i have not been in a long time, but when i did go back, i learned the upgrade package i purchased expired. i think i purchase additional upgrades they should not expire. also, i pay lots of money and don't use it every month. i could have frozen my account, but the point is there should be something for not using the service
April 28th 2017
This salon is always run efficiently. The employees are very friendly and make the experience easy and pleasant. The surroundings are clean and kept in excellent shape.
April 24th 2017
April 22nd 2017
The salon is always nice, clean and comfortable. The assistant manager is always wonderful. The rest of the associates aren't very friendly.
March 28th 2017
Kimmy was very knowledgeable & friendly.I would like to have received confirmation via either paper receipt or an email receipt of what was purchased & the perks received (percentage off, sign-up perks) as well as notation of the date to cancel autocharge since I'm moving in July) so that I have a copy for my files for reference.
March 25th 2017
March 16th 2017
Great customer service. Thorough tour
March 14th 2017
This PBT is a great business! They are friendly and helpful!Thanks Vanessa and everyone
March 14th 2017
I love to tan there and the staff is wonderful!
March 11th 2017
Friendly staff with clean and affordable tanning!
November 9th 2016
The consultant was knowledgeable and direct. They didn't waste a bunch of time by trying to sell me things I didn't want. They listened and responded. They were willing to move as quickly as I was.
October 27th 2016
I love the girls at the Holcomb Bridge location in Roswell! The beds work really well and the store is very clean! 5 stars for sure!
September 21st 2016
Jessie does an amazing job, friendly ,professional, and helpful!
September 18th 2016
Love the Holcomb Bridge location! Super clean and the girls are really nice and informative!
September 14th 2016
It was a really good experience as always.
September 4th 2016
I do not go to that location anymore.
August 30th 2016
The salon I visit is always clean and the staff is always courteous. My only complaint is that the constant "upsell" mentality of the staff is a huge turnoff. I pay a monthly fee for my membership and have purchased several additional packages, based off my needs, without being coaxed into doing so. But it seems like every time I go in there is some coupon "I need to take advantage of" or some additional product that would make my tan better, last longer, whatever... Even when I'm already making a purchase, there is ALWAYS another thing I need to go with it. I understand that the associates are likely paid incentives and are responsible for a certain amount of sales but at some point, it begins to feel like harassment to a frequent customer. Some associates, as you would expect, are more aggressive then others. For example, I went into my salon one night and wanted to buy some bed tanning sessions to compliment my spray tanning membership. I already had a lotion from a previous run of tanning so I didn't need another bottle. Once I divulged that information the associate who was helping me actually LOOKED in my history to see how long ago I had purchased the bottle, presumably to urge me to buy a fresh bottle. That's ridiculous....when I say no I'm covered, that should be the end of the conversation. It seems to me that customers who already pay a monthly membership fee should be spared from the upsell game.
August 18th 2016
Emily checked me in and is always prompt, helpful and professional. It's very much appreciated that she remembers my name and checks me in quickly.
August 13th 2016
The last two or three times I have been to tan the bed has been out of mist fluid or the condenser is full and needs to be emptied.Other than that, which is annoying, the staff is very friendly and helpful.
July 19th 2016
Clean, quick and courteous service as I've come to expect from every visit.
June 1st 2016
Your staff is friendly, knowledgeable and eager to help! Glad to be back tanning with you guys!
May 30th 2016
I love them they have the great costumer service I'm so happy with the
May 26th 2016
Everyone is always friendly, the salon is clean and fresh smelling. Those are the most important things to me. There are many places to tan these days and they are all about the same money but you can't put a price on cleanliness or customer service. I been tanning for longer than most of the girls that work at PBT have been alive so I have seen it all and PBT is top notch! Keep up the good work ladies!!
May 9th 2016
The staff is very friendly and helpful, however the bed in room 10 has a bulb out that has been out for over two weeks it is level three bed and needs to be fixed!
May 7th 2016
Janet was professional informative friendly.
March 11th 2016
The guy that assist me was great! Very knowledgeable
March 10th 2016
The 24 hr rule very very very very inconvenient for literally everyone. Especially for people who work full time. This rule is the reason why I don't recommend it to any of my friends to get a membership at Palm Beach Tan. Nice facility, great service, but this 24hr rule got to go. It would be understandable if it was "only one visit per day".
March 3rd 2016
The salon is always clean and the personnel friendly and helpful.
February 15th 2016
No wait. efficient
February 12th 2016
Very clean place and check-in is efficient.
February 11th 2016
I originally wasn't going to bother with the survey. Until I went back into anither PBT location to use my other tan, that I had purchased. And they informed me that "tan" expired the day before, I even questioned that the fine print didn't communicate that they expired on the 2/10, but that it was seven days from purchase?I realize as a consumer it's up too me to read the fine print, but your sales staff should also confirm the details of the coupon and the purchase that's being made. Even if it's only a $1.00 purchase. It's just good customer service.
January 31st 2016
This locations facility is starting to look run down. Cracks in the walls, beds that are not working. Needs some Tender Loving Care that does not seem to be happening.Disappointed its taking SO LONG for someone to take notice and have an action plan.
January 28th 2016
I have been a customer for over 5 years now. Orig signed up in kennesaw, ga where I did live. Work in Roswell, so love being able to go to other locations during the day. Also, have been to the Chicago land area a few years ago and loved being able to use my membership there. Evenings of your staff is very customer oriented.
January 18th 2016
I give Palm Beach Tan 5 stars because I feel they always have my best interests at heart for me to get the best color.
November 22nd 2015
I love this place awesome service, Britnie wood goes above and beyond whenever i come in. She always makes sure i know whats going on or whats on sale.
November 5th 2015
Its been a nice experience..started off a little rough but very smooth now