July 9th 2020
My favorite salon! Come here everyday. The employees are great and helpful. The place is very clean and there’s about 25 beds to choose from. Great place, especially compared to some other local Palm Beach Tan’s.
March 9th 2020
I’ve gone to this place a couple of times for special occasion spray tans! I recently went to treat myself for an upcoming vacation and my tan turned out absolutely wonderful! Such a nice golden color, no orange undertones. I always love how clean and professional this location appears. However, I ran into a small problem when I went. I had mentioned that I hadn’t been here in a while so an employee gave me a tour of all of the beds, which was super informative and interesting, but I made it very clear I was there for sunless tan. Post-tour I was relentlessly poked at for the different packages offered, which I declined all since I don’t come regularly-only on special occasions. I had thought I expressed this clearly, but I have never felt discomfort like this before. I spent an additional 10 minutes going back and forth with 2 different ladies about tanning beds- which I disclosed I was NOT interested in. I do love how my tan turned out, but the interaction itself was quite aversive.
August 9th 2019
Love the salon. Tad spendy!
July 27th 2019
The staff is great! Always friendly and accommodating. And the rooms and facilities are always nice and clean.
July 23rd 2019
Staff is always so friendly and helpful. Best tanning salon I have ever used.
July 16th 2019
Kaitlyn went above and beyond in helping me when I went into the Chanhassen PBT location. She was very friendly and knowledgeable. I was having some trouble with my spray tan and she gave me ideas on how to avoid them in the future as well as how to proceed that day. I am very happy with my tan and how it looks. Great Experience! Thanks!
July 13th 2019
Associate was kind and helpful,
July 8th 2019
I don't care for the fact that I pay this large monthly fee but ultimately have to pay all these other additional charges for dark, balance, etc... It's false advertising in my opinion.
June 28th 2019
I was very happy with my last experience at the Plymouth location! The staff is very knowledgeable and friendly! I got the exact color I wanted and U live the VersaSpa spray tanning bed!
June 27th 2019
I feel like you are waaaay over priced on your product, your welcome back 25.00 gift was not explained to me in that it had to be used that day(yesterday) just as it wasn’t explained that when I froze my acct in November that my monthly charge that accumulated could not be used to reactivate my account, that was a total of 45.00, please start explaining your policies!!
June 24th 2019
The staff is always so nice and friendly! And it’s always clean.
June 23rd 2019
You guys are all the greatest every time i go in there!!! Great staff!!! Great facility!!
June 23rd 2019
It has always been great. Employees are always very friendly and helpful. The best tanning salon I have ever gone to.
June 14th 2019
I really enjoy this location! The employees are very friendly and knowledgeable. They make suggestions on what product to use and aren't overly pushy. The tan I get from this location is always spot on! Love it! Katie went above and beyoind in helping me!
June 5th 2019
The gal was very sweet, answered my questions, showed me how to work the bed again as it had been a few months since I was in PBT. Always very clean which keeps me coming back for more!
May 10th 2019
Everyone is very helpful
March 3rd 2019
Friendly staff. Always helpful
February 19th 2019
Nice, helpful, ..
February 4th 2019
Nice people, helpful
January 28th 2019
They are friendly and clean! Great place!
January 6th 2019
Friendly people and very helpful
January 4th 2019
in the time I've been going to PBT, I've had wonderful experiences almost every time. The only time I had a not so good experience was a day I was under the weather and went to the EP salon. I ended up getting sick in the bathroom...yea kinda personal. Some outstanding service all along from Bree, Kristin, and Allie!!!
December 31st 2018
I love Palm Beach Tan, but very disappointed about the self tanners going to your brand. They are all "scented". You need to be aware of people who don't want any scent at all. Please carry the other brands ( like Mystic ) for those of use who want to continue to purchase product from you. I now order it on the internet!
April 13th 2018
Efficient, kind, helpful, fun employees. I was looking for an efficient way to use my diamond membership for a short time and they were very helpful.
April 6th 2018
The first time waking in to PBT we were greeted with warm hellos and smiles? so welcoming!!!! They were very knowledgeable on beds and products and pricing. The place is extremely clean!! You get AMAZING results from the beds and using the right lotions❤️ Love coming here (Eden Prairie,MN) !!!!!!! After being members for a year we get the same treatment from the very first time we went thru those doors? we actually drive almost an hour to tan at PBT sooooo worth it!!!! Good job Danielle and staff!!!!!!!!!!!
March 23rd 2018
Very knowledgeable and helpful
March 13th 2018
Wonderful experience everytime I come in. I have the highest level membership and still don’t know what every bed does. Every customer would benefit from a photo of each bed along with the description of what it’s doing. Everytime I go in I have to ask what this or that bed is for and what the max time in it is. You have laminated sheets of the levels of memberships so Please consider doing that with the beds so when the girls are explaining the beds they can also point to photos. Thanks guys. You are all great!
March 10th 2018
Very helpful staff.
March 6th 2018
Things went great, I did not have to wait at all and The woman who helped me (Travis) was very friendly
March 3rd 2018
Felt the employees weren’t explaining my options very well and couldn’t explain simple questions and regarding charges on my account.
February 28th 2018
The staff always greets me with a smile and calls me by name. They inform me of new opportunities. The facility is clean and beds are maintained.
February 21st 2018
staff is so knowledgeable about and friendly!
February 13th 2018
Today's experience was fantastic!
February 7th 2018
February 2nd 2018
U gals always know me by name n I love the service u provide. Welcome n sooooo happy
January 31st 2018
I always get exceptional customer service by friendly young great people
January 28th 2018
Love the Eden Prairie, MN location. Been there since 2013.
January 26th 2018
Workers are always nice when I come in to tan. Give me great advice on what bed to use based off my skin, when I’ll be able to come in next , and for my upcoming trips to get the best base tan.
January 22nd 2018
It was my birthday and I was greeted with a very nice happy birthday from the staff person! I also got a free tan! I had not been to the salon in a while and the staff person was very helpful in helping me select an appropriate time to tan.
December 31st 2017
Girls were friendly and knowledgeable. Overall a good experience just burnt a little.
December 20th 2017
Always greeted with smiles and happy people!!!
December 19th 2017
I can never get the body fans to work or the music. The staff are friendly.
December 12th 2017
Employees are knowledgeable, shop is clean, beds are great
October 27th 2017
I’ve been a member for almost 4 years! Yesterday I used the sun angel bed. It was not in very great shape. I had to play with the sensor and have staff reset the bed. While I was in the bed I felt it kinda vibrate. It was not like it normally is! Feels like overall things are not up to the standards you used to have. I’m considering changing spots. I feel I pay a lot for what I get and it’s not as convienent as it used to be.
October 25th 2017
The staff at Eden prairie PBT are always welcoming, friendly and extremely knowledgeable.
October 18th 2017
I love Palm Beach Tan. The salon is neat and clean and the girls are all very knowledgeable. I use different beds and I let the girls choose for me based on my needs. I highly recommend them!
October 4th 2017
The employees were so helpful. I had a great experience. Thanks.
October 2nd 2017
Love this place- especially my location!
September 28th 2017
I enjoy going to the EP location because majority of the girls are friendly and personable. My only complaints which is in general is having to wait exactly 24 hours between tanning sessions. I've gone to several places and PBT is the only place that has this policy. Especially since we are signing a waiver that PBT isn't responsible for overexposure. Another suggestion is to have garbages in each tanning room. And lastly, the membership prices and products are a bit hefty. It's nice that promotions are ran often to make up for some of the expenses. I can generally find the same type lotion on amazon for a cheaper.Thank you for your time!!Sarah
September 25th 2017
Good spray tan and good tanning bed great first experience
September 2nd 2017
Manager at the Eden Prairie store is awesome! She answered all my questions and help find the perfect tan for me. Thank you for the amazing customer service!!
August 6th 2017
On my initial visit I felt that it was unusual that I could not get a break down of all of the charges and taxes on a receipt. My charges ended up being $32 higher than I anticipated and wanted a copy of the breakdown. I was informed that it was not possible. This is after speaking with the store manager. The facility is fantastic but this is just unusual.
July 11th 2017
Palm Beach Tan in Eden Prairie, MN is great! All of the gals there are super friendly and always very helpful! They are all very knowledgeable too! I love to go there!
July 5th 2017
The staff is very friendly and facilities are clean. However, it would be great to have an "appt" option. I am a busy full time working mom. To have to wait for a bed is a bummer and it would be great to be able to make an appt.
July 1st 2017
The young woman who checked me in is very kind and friendly. However, last time the room didn't have any baby wipes and this time the room didn't have any nose filters (even though the other girl had just gone back to clean the room...shouldn't they check the stock of everything?). I went back up to check with the front desk staff and they were all out of nose filters. Feels like the supplies are an easy way to improve the experience, as I am a loyal customer that pays a monthly fee because I love you guys! Anyways, nothing that will keep me from returning but maybe something to help keep all customers happy.
June 25th 2017
Always friendly and helpful
June 17th 2017
The staff was awesome! I was unsure of what bed to use. Both emoloyees explained the bed options, listened to by desired outcome, and helped me make the best decision!
June 8th 2017
Best tanning experience every time I go here!!!!!
May 31st 2017
Everyone is always smiling and can answer any question that I might have. The beds are always clean and I hardly ever have to wait. Great job all around.
May 29th 2017
The service was good. But, a few suggestions...I would recommend offering an "appointment for tanning". There were many women waiting while I was there, some very frustrated. First come, first serve doesn't work well for busy mom's. also, not sure how often all of your beds are used, but, would recommend trying to get more of your most popular beds and do away with beds not used that often. the high pressured beds seemed to be very popular and women were told to wait 2 to 3 people were already in line ahead of them. Just a thought...
May 23rd 2017
Easy and clean. Perfect way to pop in and out after work.
May 2nd 2017
very kind and knowlegable
May 2nd 2017
love the beds and has great deals sometimes.
April 29th 2017
Customer service has been great! My last visit was especially nice with a quick check in and very helpful!
April 27th 2017
Yesterday I went to palm beach Eden Prairie to cancel my membership. The sales associate (she was an assistant manager and I'm pretty sure still in training) helped me with changing my card(since I had fraud on my old one and my last payment didn't go through) she apologized for all inconveniences and even waved all of my fines and membership fees for the previous month that I didn't use at all! Great customer service here and they really go out of their way to help you save money. I still have 3 more days of tanning even tho I suspended my account!! Thanks PBT!
April 25th 2017
Associates were friendly and welcoming. Shared with me the specials and provided their opinion for optimal color.
April 15th 2017
I trust the girls to suggest what bed I should use based on my last visit. They are all so friendly and give excellent customer service!! Great experience every time!
April 8th 2017
Love the beds, low upgrade fee specials and staff. Suggestion: place little garbages and body wipes in each room. This is very common at all the other tanning salons I've gone to. PBT is the first place I've been to that doesn't have these in each room.
April 7th 2017
Great staff and the beds are great. Highly recommend PBT
April 6th 2017
The moment we walked in we were greeted with smiles and hellos. It was our first time there and felt extremely comfortable. Megan and Danielle were very knowledgeable of all the services and products they have to offer. Eden Prairie salon is extremely clean and a wonderful place to tan. Thanks for a great first time experience. We're hooked?
April 4th 2017
Nice clean place, friendly staff
March 30th 2017
friendly, nice. got right in
March 29th 2017
Megan was very helpful, informative and sweet. She made my footrest experience enjoyable!
March 12th 2017
The young lady whom gave me a tour of the facility was very professional and knowledgable, she answered all of my question and gave me some helpful advice.
March 10th 2017
I really appreciate the kind service of the staff. So helpful! I usually go to the Eden Prairie location.
March 9th 2017
I think that PBT should start advertising for all body types. Coming into this salon can sometimes be intimidating and almost have an air of judgement when a I walk in. I feel as if because I don't look like the models you show, I am treated as a non-preferred customer.
March 4th 2017
I really enjoy going to the Eden Prairie Palm Beach tan. The staff is very welcoming upon my arrival. They take the time to ask how my last tanning experience was. They are very knowledge on all of the beds I use and make sure I get the tan I am looking for. I have now been rotating between 3 beds and I love how my tan is looking!
February 2nd 2017
The salon was clean and the employee who helped me (I forget her name but she was training) did a great job engaging in current promotions
January 26th 2017
Started up my membership again. The counter employee did great. Sorry I didn't get her name!
January 23rd 2017
Staff is very nice, beds are great and I never have to wait for the bed(s) I like to use, facility is very clean and I really enjoy going to Palm Beach Tanning in Plymouth. They have great customer service!!
January 18th 2017
My experience was great. Cassie D was very helpful
January 17th 2017
The girl @ Eden Prairie was amazing and knowledgeable about the beds and products!
January 15th 2017
Great experience, great staff!
November 24th 2016
Another great experience
November 21st 2016
Stephanie was very knowledgeable on your products, beds & services and was helpful when it came time for me to choose which package. She was also very friendly & likable.
November 18th 2016
Love both the Eden Prairie and Plymouth Stores. Always friendly and are never "pushy."
November 16th 2016
The team is awesome and helpful. The beds are always functioning and clean
October 30th 2016
Tanning rooms need full size mirrors and deodorant in every room.
October 27th 2016
Overall I am very pleased with every aspect of Palm Beach. The staff is always friendly and the store clean. My only complaint would be that sometimes the music features on the beds don't function properly and the choice of music stations is not quite to my taste
September 3rd 2016
The manager is always so nice, i had a coupon for free tans that i received via email for labor day, however he could not get it to work, but was able to give me 1 free tan, which i did appreciate.The email said for existing and new customers, since it did not work for me would like to know what the issue was. Thanks!
August 30th 2016
Sean gave me my tour and signed me up for my membership. He did an excellent job explaining everything! Also, he honored a sale that ended a couple days before, which was awesome! So far very happy with my experience.
August 26th 2016
All of this staff rocks!
August 16th 2016
The staff are friendly and welcoming. Seem to be very knowledgable about products and tanning beds.
August 4th 2016
I have been going to the Eden Prairie, MN location for over 2 months now. Every time I am asked for my name. He makes an attempt to spell it. It is Wrong. I spell it for him. It's a small matter, but if someone tells you the spelling of a word 3 times a week for over 2 months, don't you think it would be good customer service to learn how to spell the word?
July 21st 2016
I love Palm Beach
July 16th 2016
Very nice, clean and friendly location. The one suggestion I have is to allow for more time to put lotion on. Beds at this location always start too fast. It ruins your experience. You feel rushed and then upset when you don't get your full time. It makes you not want to put on lotion which the in turn cuts back on you lotion/product sales. $5 Tan just up the street does not rush you in this manner. This is your primary competitor in this micro market and I have truly considered moving my membership for this reason alone. I have never been upset because I have had to wait a few extra minutes but I do get upset that I never have enough time to put on my lotion.
June 28th 2016
The employees are always so friendly and helpful when I stop in. I absolutely wouldn't go anywhere else!
June 15th 2016
Eden Prairie Rocks!!!
June 14th 2016
Love the staff at PBT EP!
June 10th 2016
Everyone is always friendly and I always feel better after I leave the salon:)
May 29th 2016
My last trip I was actually very happy with. The worker was very welcoming. Also, lately I've been disappointed with the spray tans I've been getting. But I noticed the sprayers were a lot more powerful and my tan was more even and darker.
May 25th 2016
Sean was incredible! Full of energy, knew my tanning settings!0
May 17th 2016
Great staff. Clean salon.
May 2nd 2016
I certainly wish the $25 coupon I was given by filling out a lengthy survey could/should be applied to my monthly bill. What if I'm not a sunless tanner...the coupon says SEVICES? Explain please. Thanks
April 14th 2016
Nice and helpful staff. Very clean salon.
April 12th 2016
Always greeted with a friendly smile! Rooms always clean!
April 7th 2016
I have been a member/customer with Palm Beach Tan since 2011. I just now returned to start tanning for summer. I had exceptional service upon returning to the salon.
April 3rd 2016
Courtney and Stephanie up at Eden Pratirie have really outstanding personalities and you can certainly tell they're educated!
March 25th 2016
Had a good experience no problems at all.
March 24th 2016
My only complaint is that the morning person is consistently late
March 19th 2016
Every time I tan there is always somebody ready to check me in. Pleasant and friendly. Great service and very clean. All know the product well. Very satisfied
March 10th 2016
I signed up for a Diamond Package on Wednesday 3/8/2016. Thursday 3/9/2016 I wanted to do both the Beauty Angel and tan but do to the employee not showing up until 7:15 when you are to open at 7:00, I only had time enough to do the Beauty Angel. This was at the Windsor location. Today 3/10/2016, I wanted to tan in the highest bed which does not burn but I was unable to do that because it was not working. This was at the Chanhassen location. So far my experience has not been what I expected especially purchasing the most expensive package and initially spending $230. If this does not improve, I most likely will be cancelling after a month.
March 7th 2016
I have a spray tan membership with PBT and I love it! I use it so frequently and the staff are always helpful.
March 6th 2016
Would be 5 stars if there were wet wipes and deodorant in each room. Full length mirrors would be nice too.
February 21st 2016
The new staff is doing a great job, even though I miss Tiffany!
February 18th 2016
I love the experience and the staff. I do wish that there were more valuable exclusive offers for people like me that already pay $100 for a membership. Upgrades do me no good. I also do think that there should be wipes in the rooms again. Bringing my own is slightly annoying for how much I pay for a membership.
February 16th 2016
It always seem like there is a line to check in and it takes forever because of all the upselling. Yesterday I waited 10 minutes.
January 31st 2016
Would be 4 stars if there were wet wipes and deodorant in each room. 5 stars if there were full length body mirrors, so you can check out your awesome bronze after tanning.
January 26th 2016
Staff is always friendly and helpful. I feel like I matter when I come to this tannin salon as apposed to other places.
January 26th 2016
I get tired of staff trying to sell crap to me on every visit. It's trashy, classless, and annoying as a diamond member.
November 9th 2015
Great tanning beds, great employees, great service, great tan!!!
November 6th 2015
It's always awesome, up beat people working. Very helpful every time but it's kind of irritating that they are trying to sell you something every single time I come in and I understand that's what corporate wants them to do but it gets really old. It's like "I know you can see the computer screen that says I just bought a lotion or just upgraded, so no I'm good. I'll let you know when I want something "
November 5th 2015
I have been coming to Palm Beach Tan for quite a while and I have to say that I am very happy with the facilities (with the exception of the music choices) and the staff. I have always been treated very well by staff and have no complaints