June 13th 2021
Staff is very helpful
June 8th 2021
I absolutely love coming to Palm Beach Tan. The atmosphere is very relaxing and their staff are friendly. Not to mention the manager Brandon! He goes above and beyond to make you feel welcomed and well-informed on what Palm Beach Tan can do for you.
April 19th 2021
Great place to tan. Friendly staff. Great products.
April 3rd 2021
It was awesome loved the place
March 31st 2021
Always fast and friendly.
March 23rd 2021
Clean, professional and Gteat beds
March 18th 2021
My favorite... Professional, friendly and knowledgeable
February 26th 2021
Nice place. Beds work great. I've used 4 of them and the folks there are great. They ha e great deals and perks on products and members get great deals.
December 8th 2020
Great staff! Always clean and friendly!
August 18th 2020
Love this tanning salon! I love the choice of beds and the staff go out of their way to help you.
August 12th 2020
Brandon is amazing, always so helpful and friendly!
July 22nd 2020
Wonderful place, with a sincere and attentive staff. The facility itself was clean and in great condition. If you’re looking to get some tanning done this season, it’s the place to go!
July 17th 2020
The employees know me by name (not because I go often but because they pay attention and they care)They're always friendly and professional. Super knowledgeable on their products. The store is spotless. Julia went the extra mile to help me get a discount. The manager Brandon is incredible!! They're always doing the absolute most for their customers at this location! I won't be tanning anywhere else!!
June 21st 2020
They have the best beds at this location! Very clean. Great attentive staff! Good prices.
March 9th 2020
The young female that was working today was very informative....excellent communication skills with a welcoming attitude.
November 1st 2019
The first time I came here I ended up signing up for a membership not knowing how it was going to be but I read the reviews and thought it's got to be a good place for spray tanning plus I had a wedding to attend the next day and no one that actually sprays your body had any openings so that's why I chose this place. I had white spots that were missed and spots that were darker than the rest of my body which is why I like for someone to actually spray me bc they don't miss any part of my body. So because I didn't cancel it on 10-25-19, now I'm screwed out of $50 that they refuse to refund me even though I told them I'll never be coming back. Every place of business can refund your money back but they're not doing so because they know they're getting free money.
September 7th 2019
Everyone is so pleasant and friendly. The place is very clean.
September 3rd 2019
Great place to tan. Super clean and a friendly staff. When I first started going to this location the girl explained each and every bed and what type of tan I’d be getting and even walked me around the location, too.
August 26th 2019
The salon and staff are great. Need to change the bulbs in a few of the beds.
August 25th 2019
The Sycamore Commons is always where I go. It was great seeing Amanda. She is the best and always very helpful.
August 24th 2019
It’s been great at both locations. I live near John J Delaney but work over by the Woodlawn location. I go to both and I’m happy with both.
July 16th 2019
While I like the salon, the efforts to sell me tanning lotion every day gets a bit annoying. I know they’re just doing their job but, customers should be accosted three times a week.
July 14th 2019
Everyone is always pleasant and helpful. Quick and easy to get in and out. I am lucky to never have waited.
July 12th 2019
The Ladies at Ballentyne are always so helpful and nice.
July 9th 2019
Too long wait checking in, sometimes the booth has not been cleaned when nobody is waiting so I have too wait for them to clean when it should have been done already. Some staff are rude
July 3rd 2019
Clean facilities, great products and staff
June 27th 2019
So far my experience has been good, I just signed up with you guys. The facility is clean, the people are awesome and the beds are great!
June 20th 2019
I've been with Palm Beach tanning for 3 years now. I've been to several locations in Charlotte. The past year I've been in ballantyne. The staff and every location are professional, accommodating and friendly. Their customer service and corporate are amazing. Unfortunately I'm moving to an area that does not have PBT. But thank you to everyone that company for making my experience so positive. I will miss seeing their friendly faces. Thank you
June 15th 2019
Customer service people are consistently friendly and professional.
May 2nd 2019
Please fix the AC so I can use my favorite beds that are out of order!
May 1st 2019
The ac has been out at this location for several days. Numerous beds were out of order from overheating. I felt so bad for the staff who were trying to make the best of a bad situation.
April 28th 2019
I have been a member of PBT for more than 7 years, and I have been going to the Ballantyne store for more than 3 years. It is now obvious that the owner of this store likely lacks the financial resources to properly upkeep the store. Case in point--the AC has been out for about a couple of weeks. Today, it was 83v degrees in the store, and at the end of my 12 minutes, I was sliding in a pool of sweat. Julia was the only employee in the store--again on a Sunday early evening. There were several people waiting for beds. Bed 14 was down, bed 5 has been down for more than a year, a box of bulbs has been in the hallway for about 4+ weeks. 4 other rooms had "Out of Order" signs on the doors. Maybe that was done as a preventative to deter more heat in the store. I had to wait 10 minutes for a bed. The person after me had a 13-minute wait. I really feel that it is time that the franchise owner is contacted or corporate needs to take a look at what is happening. I have completed a handful of these surveys and have never been contacted. If a client has that much of wait, then a potential upgrade to the next level is in order. Time is of value, and the store's condition for its clients is also paramount for retention.
April 21st 2019
Very thorough with the walk through of the Ballantyne location, clean, and multiple beds and levels to choose from. Very affordable.
April 20th 2019
Ethan is the best!
April 15th 2019
Sunday, April 14 around 5 pm--Hannah was the only one working. When we walked in, there was one guy purchasing a spray tan. Another guy was waiting to check in, then us 2, then 2 more ladies behind us. Hannah took care of the spray tan guy and told him to wait until she could set it up him. He sat back down. Then she checked in the next guy, He had to wait for a clean bed. Then she checked us in We both had to wait for her to clean a bed. The lady behind me left. Point is--Hannah should not have been the only employee there. She did the best she could. Also, the music system in the store is broken, but she did her best by providing music via a laptop on the counter.
April 1st 2019
People are friendly, the place is clean and inviting. I was in and out so quickly. I have no complaints. I would recommend them to anyone.
March 25th 2019
Great fast friendly service cashier waa really nice and not pushy trying to upsell
March 22nd 2019
Always a pleasant experience
March 15th 2019
I go to Sycamore Commons so why is this from the one at Ballantine Commons ?
March 8th 2019
Staff is always for friendly and helpful when I have any questions.
March 5th 2019
Everytime I walk into the establishment to tan there are multiple girls sitting on the counters either doing homework or eating food. One girl may assist me but the others being paid to work don’t even hesitate to get up off the counter when patrons are around.
March 3rd 2019
Miles makes everything about my visit great !!!
March 1st 2019
Extremely helpful employees! Always a great experience.
February 28th 2019
The associates are so friendly and knowledgeable. Always willing to give recommendations on what bed to utilize and how to maximize the personal tanning experience
February 13th 2019
If i could give 10 stars ⭐ i would!! Excellent staff (Miles) excellent service !!
January 29th 2019
I love everything about pbt!!! From the moment i open the door and step i sode im met with an amazing staff
January 19th 2019
Went to the Quail Hollow Location and Super clean and nice and lots of beds and options. The employee who helped me, named Brendan, was FANTASTIC! VERY knowledgeable about skin care and the beds and the best way to get the best tan and color while taking care of my skin. I have returned several times and the other staff is good as well but Brendan remains the star of Palm Beach for me.Thanks!Heidi
January 5th 2019
I recently moved from a Northern Virginia location and have had the most wonderful experience at this location. On my first visit, Miles was very welcoming and knowledgeable about all the products. I didn't feel pressured to purchase anything but since he explained the benefits of products I purchased some. I have been back a few times since my first visit and Hannah is always welcoming when I come in. She makes sure to let me know which beds have new bulbs and adjust my time appropriately. I have been in when the store is extremely busy and she addresses each customer with efficiency and a smile! Great job!!!
December 28th 2018
Always love your employees !! They are so nice and know me by first name and even bed preference . Wouldnt ever tan anywhere else !!!
December 27th 2018
Myles and Julia are the two nicest people I have met in a very long time! They are so friendly and amazing!
December 6th 2018
All the employees are very nice. I would say the quality of the beds is inconsistent from one bed to another in the same category. For much less per month, I got a much better tanning experience at planet fitness. I signed up for a one month package and probably won't sign up again because of the price and bed quality.
August 14th 2018
Miles is just awesome , and the short dark haired girl , (I only see her occasionally) but she is really sweet !! They always have me pulled up in the computer before I even get in the door and know my favorite bed ?☝️
June 29th 2018
Everyone is great in Ballantyne They remember your name and it’s always clean
April 28th 2018
You have the best staff ? Charlotte and miles are always awesome, they have me pulled up before I get in the store. I wont tan anywhere else
April 28th 2018
New employee at the Ballentyne location. Today was the fourth time I’ve encountered her there. I always enjoy tanning at this location BUT NOT when she’s there. She never looks up , never greets, acts like she’s doing me a favor by being there. I believe her name is Alissa but I’m not sure. Going forward I will call and find out who is working, she makes me very uncomfortable and I feel unwelcome.
April 27th 2018
Myles and His crew were very helpful, friendly and not pushy.
April 13th 2018
Alexis is the best !!!!
April 11th 2018
Caroline is the sweetest, most genuine person that you could ever hope to employ. She greets everyone with a smile and a welcoming hello. Do whatever is necessary to keep her!!! The new male manager though is terribly intrusive and rude.
April 10th 2018
Staff has been very helpful. The beds are great.
March 8th 2018
Glad to get back after winter break. But so aren’t a lot of others this time of year. There was over 10 people all coming in at once, which is a lot if there were two people working. Unfortunately, there was only one staff member working. She was fantastic and efficient, but seems it would be wise to schedule two people during peak times.
March 7th 2018
I want to recognize the young lady who was working Wednesday March 7th, PM shift around 730pm when I came in to tan. She had a line of people when I arrived — I was in no hurry so I didn’t mind waiting, and people continued to come in after me here and there who also had to wait. She handled everyone so professionally and efficiently. She acknowledged everyone who walked in and delegated her duties strongly. She didn’t seem flustered or rushed & was quick and attentive. She took the time to help me understand my options and educated me on products and services as well. After my tan, she asked how I liked the sample lotion and promoted the bottle for next time I’m in. She mentioned she’s only part time at this location, but every time I come in to tan and she’s working, I know I will receive outstanding customer service. Side note: Maybe consider having a second team member during peak evening hours especially when there’s a good sale going on? :-) it would allow an opportunity for your great employees to consult/sell without contributing to other client’s wait time. Thank you!
February 4th 2018
great manager -- super friendly and helpful my first time in! :)
February 2nd 2018
Always the best!
January 22nd 2018
Very friendly and helpful.
January 7th 2018
Gage is always so nice!
January 5th 2018
great service, associates always helpfull
November 12th 2017
I tan at the Ballantyne location and the staff is so amazing , super friendly and it's always super clean . Tiffany is a great asset to pbt. I love everything about your salon and wouldn't tan anywhere else
November 9th 2017
It would be nice if the music worked in the beds. Employees are always great!!!!
November 1st 2017
Great service, clean and easy tanning
October 30th 2017
Rachel was great today at Sycamore Commons from the minute I came in until I was leaving. Thanks for the help with lotion and bed selection Rachel.
October 13th 2017
Gabe is an absolute rockstar. He is always so happy and greets you with a smile. He is a fantastic asset to your salon.
July 12th 2017
Almost everyone of the employees are good, some are mot and a few are GREAT! Just wish I didn't have to remember to ask about surprise upgrades, they should just tell us. I've been using the Ballantyne store for awile now & was never given an explanation of the facility. Walked myself around last night & found some samples & various other useful items I was never made aware of.All in all, your store is pretty clean & very quick to answer questions & give great explanation, but ya gotta know what to ask for.
July 11th 2017
Would be nice if they tell you about a free upgrade at the beginning of it and not after 2 weeks!!!
July 7th 2017
Best place I have ever tan at. And I've been in a lot of places due to traveling.
July 4th 2017
I absolutely love this tanning salon. Every staff member is super friendly and helpful. The beds are amazing and always well cared for. It's the best tanning salon I've ever been to.
June 14th 2017
Every time my husband and I tan there Tiffany the manager has always been super friendly! The palm beach crew is very friendly. We get an amazing tan and always complimented on how tan we are. Super happy with Palm Beach Tan.
June 13th 2017
I am so happy you finally got a new Mystic machine!
June 8th 2017
No wait that was great staff as always love them still smelled of bad bo
June 8th 2017
Bed I wanted was ready it was clean but the entire building smelled of bad body odor
May 26th 2017
Store manager----Cant remember her name is super sweet...........And know her clients by name which is very impressive.........Salon is very clean as well
May 12th 2017
I always am greeted as friend and that makes me feel very comfortable staff is very professional sometimes i wish staffing would be more as in high times sometimes only one employee can't handle all customers and wait time is because of being short staffed
May 8th 2017
I went to the salon on Wednesday 5/3. The girl stated the versa was ready and she would go clean it and get me right in. I sat on the chair for about 25 min and no one was at the front so I finally left. I went to the salon Friday 5/5 and waited for the girl to come out. Then the machine broke. I pay 80.00 a month and expect to be able to get the service and product. It's very disappointing that it seems to always have an issue.
May 6th 2017
Always pleasant staff, knowledgeable, easy process. Clean locations.
May 4th 2017
So far the beds are great and customer service has been great. Just need to educate all of your employees on how your coupons work, so that they can educate the customer properly. Other than that, I have had a great experience with the Ballantyne location.
April 27th 2017
My Palm Beach Tanning location is friendly, inviting and very clean! I have not had a bad experience and they never push to sell me something I do not need. I asked for lotion recommendation and got a variety of suggestions with viable reasons for the referral of the product, all in varying price points. I could not be more pleased!
April 26th 2017
Everyone has been very nice & helpful
April 20th 2017
Staff wasn't very friendly and doesn't care ab their customers. I like the tanning beds but I went on my lunch and stood there for a while before I went down the hall looking for someone to help me.. all while there was a lady trying to sell products right in front of me at the front desk, the customers proceeded to tell her she can check me in then continue with them and she responded "there's 3 of us here today" and ignored me standing there and continued selling
April 20th 2017
Very pleasant staff this year
April 9th 2017
Hello My name is Diana Buckner , I'm new to SC. I had tried a couple of tanning salon's before I found your place. It was terrible, all the beds were so out dated. I wasted my money in them. I was happy to Your salon. The beds are awesome. Staff are very friendly. The salon is always clear. I got my money's worth and then some. Thank you, Diana Buckner
April 8th 2017
Your employees are great, they just need help. It is too busy for just one person to check people in, clean beds and handle new memberships.
April 4th 2017
The manager Tiffany is awesome and the staff are super friendly! The tanning beds are always cleaned and fast service! Everyone always ask how my husband and I get so tanned and our response is always Palm Beach Tan
April 3rd 2017
Greg is the best employee. (I think that's his name). Uncc student, from Miami, thin, brown hair. He is always pleasant and talks to everyone as if they r his favorite customer. I am always happy when it's him at the register. You have a great employee in him. Kudos!!
April 3rd 2017
First time ever in a Palm Beach Tan location. At the Ballantyne location, I was greeted at the door and offered a tour before having to determine what package I would like to purchase. I have only tanned that day, but starting today I will be visiting daily.
April 3rd 2017
The girls are super nice and the waiting time is low if there is ever any waiting time. They greet you when you walk in and say goodbye when you are about to leave. They also are great at recommending products and specials. I have never heard "I don't know or I'm not for sure."
March 31st 2017
Rating Matthews not Ballantyne. Feel like I was taken advantage of with $25 gift card for activating. I ended up spending $26 on product I normally would not have bought. Rep was very deceiving in selling me the product. I love Palm Beach Tan in itself but absolutely hate how management gives incentives to the reps who are always trying to push products on you. I am always leaving there feeling like I have been taken advantage of.
March 30th 2017
Great customer service and no wait times
March 2nd 2017
Just unfreezed my account. Tan here i come
March 2nd 2017
personable staff and clean
March 2nd 2017
personable staff and always clean
February 26th 2017
I got a mystic tan Friday night and I am so disappointed in the results. I had requested my usual, which included the mocha additive but my tan definitely is not the color it usually is,so I think it was left out of the bottle. My tan is orange and uneven and not dark at all, even though I got mystic dark. It has already started to fade considerably and it's been less than two days.
February 20th 2017
I just had my account upgraded from spray to a pkg of level 2. The lady was very polite and gave me all my options, opinion on how long I should go. I was in and out very quickly which is what I needed with a busy travel and work schedule.
January 6th 2017
Clean beds and nice rooms
December 4th 2016
Always treated well.
November 7th 2016
Please acknowledge the consultant who helped me on my most recent tan on Friday 11-4. She's always friendly and super knowledgeable. Thank you!
November 3rd 2016
I love to tan here! Everyone is so personable and helpful in finding me the best deal ever! I love being tan! thanks!
September 5th 2016
Your ballantyne location is the best . The friendliest staff and the best beds, compared to your matthews location. The best value around..Thank you , keep up the great service.
September 3rd 2016
I wish there was a way to know when my prep time was going to be up. I have a few things to prep and have encountered the bed starting automatically and missing out on my time.
August 30th 2016
I routinely visit the Pineville and Ballantyne Salons in Charlotte, NC and am always pleased with my visit. Whether it's a quick tanning bed nap or a quick VersaSpa spray I always feel comfortable with the staff and feel 'a better shade of me' when I leave from the quality of products offered. The staff always ensures I am aware of any pending rewards on my account so I don't lose out and are always quick to remedy any issues with the booths (on the rare occasion that something doesn't work just right). I wouldn't pay $80 a month for bottom level service so speaks volumes that I have been paying that amount for several years now. Great job and keep it up. My tan depends on you!!! :)
August 22nd 2016
Clean establishment, knowledgable staff.
August 16th 2016
Kara Armstrong is a great asset to your company! Service from her is the best! All of the employees at my shop should be rated excellent! They are the best of employees!!! I would give them all a big bonus if they worked for my company! I searched for good people like these! How lucky palm beach tan is to have these young folks with your company!!!!
August 15th 2016
August 3rd 2016
Love the upgrades, lotion discounts, $20 towards lotions... It makes being a member great. I just wish being a member didn't cost so much!
July 15th 2016
Love tanning and it's convenient the hours accommodate me and the customer service Katelyn gives is superb.
July 7th 2016
Had a great experience and got great color!
July 4th 2016
Always had a great experience each time I tanned here. Staff is always very informative and helpful.
June 15th 2016
Very clean and efficient salon. I never have to wait. Very friendly staff
June 13th 2016
Your Staff is always so helpful and friendly at the Ballantyne - Conlan circle location in Charlotte. The facility is clean and energetic.
June 5th 2016
I enjoy Palm Beach Tan. The equipment is always clean and new! The staff is very helpful and informed. The specials are good and this is important to me. I don't like to waste my money. Thank you
May 23rd 2016
Matthews, NC Salon needs another spray tan booth or a least two in good working order. I didn't mind going to the Versa until I got in it and had no results. My time is more valuable than having to make two trips. It was very frustrating, so it makes me not want to ever go in that booth again.
May 20th 2016
i lve tanning at PBT 4 mornings a week - unfortuneatly im having to put on hold at this time because I cant afford the 45 each month right now
May 17th 2016
Overall I have had a good experience this past month (first month with PBT). The beds are great quality, salon is very clean, no wait time. The only thing that is sometimes inconvenient is the "sales pitch" the employees are required to do. Many people come to tan to relax, or for a quick in and out errand. Working in sales myself, I know these employees are made to pitch things to customers, so I do not hold that against them lol but sometimes I do not have 15 additional minutes for someone to try and convenience me why my already expensive tanning lotion, isn't as great as what PBT offers at a seriously inflated price.
May 15th 2016
Staff is always helpful and pleasanthe. The place is always clean.
May 13th 2016
Every time I go in, friendly fast service and I never have to wait. Very pleasant atmosphere.
May 12th 2016
Today was my third visit...n I was disappointed....i am a brand new customer to palm beach n I feel like I know nothing about the beds...i was waiting on a bed and was told i was next and another customer was put in the bed before me....I feel like they could have offered to put me in another bed ... the one i asked to go in was overheated...i was trying to beat the storm... my son ...daughter n I signed up and are tanning...this is our first experience with any palm Beach ...my son likes stand ups n both days he has tanned he was told the music to tht bed was broken....and the mist was not working on the bed that I was put in...we are trying to tan for a cruise we have in 37 days...the first day was the best experience...i was hoping it would always be tht way...we are driving all the way from foet mill sc total here
May 11th 2016
First time ever tanning at a palm Beach salon....and it has been a great experience so far
May 6th 2016
I think your facility is clean and staff are very nice. My issue is with your company nickel and dimeing your clients after paying for a service that one assumes is worth the fee... I have had two memberships with you totally about 11 -12 years. Your quality of spray tan has lessened over the years, choices reduced in color options. I think having to pay for a frangrence additive is insulting. Not only was it free before, you should create a better smelling product from the start. Add to the fact when I wish to tan in a regular bed, the price is way to high considering I pay a good amount and for SO many years.... What loyalty motivation is that? When I do get a loyalty perk, they have been more expensive than what I normally pay - check my record.... I got zero for my big anniversary - just more spam emails.... Add to all of that, you can not update your credit info on line or freeze an account. When card doesn't work on auto pay due to a new issued card, rather than get a message, I get a fine. One time, after I had gone up to your storefront to update (our card was illegally used by a stranger elsewhere and the bank froze the account until they had reached us - then issued us new cards), I still got a charge.... I have received warnings one time, sent to me at 5pm on a Friday night, telling me I had to update by close that day! That was ridiculous. All in all your staff, your storefront and your convenience of location are why I remain a customer. I don't enjoy the up-selling of products that "I should buy" at the desk that will make the tan last so much longer, your product should anyways.... And I certainly think you loyalty program is not much... I appreciate the option to freeze the account when needed, and I do appreciate the products you make free of charge in the spray booth. Hope my honest feedback can be useful to you... But please don't allow others other than PBT, contact me via email.Thanks!
April 28th 2016
I went to a new tanning salon and I had a great experience!
April 27th 2016
Had a great experience at a new tanning salon!
April 25th 2016
April 16th 2016
Great spot, clean and staff is personable all the time
April 15th 2016
Matthews, NC location needs another spray tan booth. I usually use the Versa when Mystic is backed up, but the last time I used it, it messed up and I ended up having to come back that evening for another spray tan. That was very frustrating on my busy schedule. The next two times I came in, the Mystic was backed up and the Versa was still down.
April 15th 2016
clean - friendly reps - really busy in morning - only 1 rep on when I go in at 7am - suggest shld have 2 reps at all times
April 14th 2016
Everyone is super friendly and bronzing beds work great!
April 9th 2016
I received a free upgrade for my birthday and loved the bed so when they had the 2 for $10 upgrades during appreciation week, I purchased them. When I went to the location on Pineville-Matthew/Carmel Road, I asked to use one of my upgrades. The worker brought me to a bed that was totally different than the one I used at the John J Delaney location. I pointed that out to her and she said that this bed was a top of the line bed. I explained how I loved the misting effect of the upgraded bed that I recently used. She said that the bed she was putting me in also does that but then added that it does when ot wants to. I have the worker the benefit of the doubt and used that bed. I was extremely disappointed. It did not mist not even one time. My color results were the same as uf I used a regular level II bed. I then returned back to the John J Delaney location and used the 2nd upgrade that I purchased. The bed worked as it should. I enjoyed the misting as well as the resulting color. The staff at this location is always friendly.I am however dissatisfied with my experience at the othet location. I completely wasted a purchased upgrade.
March 29th 2016
ON last visit, I had to wait an excessive period of time as the bed I was assigned was not setup to run the session time prompting the technician to wait for the Manager who was apparently in the bathroom. Apparently setting up the session time requires a manager. I also am constantly having to explain who I am since the technician who signed me up misspelled my name in the system.Lastly, I was told a monthly rate that turned out to be incorrect and almost double what I was quoted.
March 26th 2016
The staff at my salon here in Ballentyne are superb!! Professional caring knowledgable. They are to be commended for their excellance!
March 24th 2016
The manager there is great!
March 23rd 2016
Tan was uneven in some areas and after purchasing a scent , I was still able to smell the sun tan spray.
March 23rd 2016
I love the beds and great costumer service. Cleanfacility & quick service.
March 15th 2016
The girls at the front desk are always inviting and smiling. Nice to be greeted evertime I come, by someone that is happy!
March 14th 2016
Everything was great but there are always supplies missing when I use the spray tan. This last time there were no cotton swabs or goggles.
March 12th 2016
Top notch salon with very clean equipment! Zack is amazing, so knowledgeable with products and service, very sweet!! Definitely an asset to the company and clients!!
March 11th 2016
Clean people are so nice and location is awesome . Price is kinda high
March 9th 2016
I joined last year and loved it. I did not plan on rejoining due to joining a gym that had tanning facilities. After trying them, I decided to rejoin your salon. I have only tanned once so far but it was great. The new location is clean, convenient and just as great as the last location.
March 7th 2016
I reinstated my membership and the person that helped me was really professional and informative. (sorry I cant remember her name). I went Saturday morning at 8:00 a.m
March 3rd 2016
Everyone was friendly I've been with palm beach tan in multiple states always a good experience
February 28th 2016
Love my new Tan
February 23rd 2016
Zack was such a great help! I love the bed late at palm beach and am super excited I picked this location :)
February 16th 2016
The staff in this store, especially Kara, Zach, Tiffany, Katelyn and Katie are a superior asset to your organization. They are the reason we keep coming back, and choose that location as our store of choice.
February 9th 2016
my first time at palm beach tan - the beds are awesome - Kara the sales associate is awesome - I do have to say the price is more than I was paying at my local tan salon I cancelled my membership and signed up for palm beach tan because it is closer to where I work and I can go at 7am when they open before work or if I have an hour lunch I can go at lunch time - hours are great and I love that I can tan - put my make up on there in front of nice mirror and little extras provided by salon - wish the prices were a little less.
February 8th 2016
I like Palm Beach and keeping an account there; however, it is becoming more of a hassle than it’s even worth. Every time I unfreeze my account, someone new who works at the desk wants to try and argue with me that my price will go up. It is frustrating as a customer for many, many years that I have to explain to the actual employee that the entire POINT and perk of having your account frozen is so your price is locked in. Further more, over a year ago my account was put on pause because my card changed. Never did I once receive an email or phone call saying that happened and if I didn’t come it I would be charged. After the store manager chimed in over the employee that continued to argue with me, she knocked a little off the price but I still have to pay almost $60 in overcharges. Then, the employee’s demeanor completely changed when I declined to buy extras for my spray tan. I get it- you make commission off of it, but to give a customer attitude or to be obvious with an attitude change just because they say no to buying something from you is very unprofessional. It makes me more apt to never purchase anything from that particular employee, let alone the store in general. I have had the card change happen twice more since then. The following time was on me because I got the email and couldn’t get there in time. The recent time was just days ago on my visit in. I got ZERO emails and zero phone calls. Yes, I know I got a new card, but the first thing the employees tell me is “well we send emails out and phone calls”.. Not this time? Additionally, I didn’t even get my card until January 27th, and the employee said it has to be in by the 25th (which I was always told it was by the 6th of the month?) That is something I can’t control- the bank sending me a new card. So I get penalized for it coming two days after your employees are saying is a cut-off? That shouldn’t be the case. When you work in customer service, I think you should actually practice that. Not repeat the policy when a customer has a complaint. There is just never any effort to really assist the customers in my opinion. Not even with just me- I have friends that have left and gone to Tropical Tans or other salons in Charlotte. I’ve stayed so long because of the convenience of location, but this particular staff has been around for over a year now and even with being a regular thinking maybe their comfortability level would get better- maybe they’re shy (though they are in customer service)- but I just feel judged if I either don’t buy something or go for whatever promotion they’re spinning.
February 6th 2016
I love the selection of beds and the staff is always friendly and helpful.
January 27th 2016
I love coming to this location, it is always spotless clean and the staff is incredibly sweet and helpful. I look forward to tanning when I walk in.
November 7th 2015
Front desk was very welcoming and patient, did a great job. Adjustable face lights great. Great monthly price. Having face wipes available in the rooms would be great. Having lockers we could pay for monthly to store our lotion/glasses would be great!
November 6th 2015
The staff has always made it why i continue to go here. I can tan anywhere but great customer service is hard to find nowadays. I loved it so much i decided to join the team as a part time job.