April 15, 2019
Staff is super friendly and beds are always very clean. The new (relocated) Matthews, NC Palm Beach, is very busy and the new place is too small - disappointed with new place.
April 10, 2019
Parking is terrible.Store itself is very small as well as rooms.
April 9, 2019
Staff is always helpful and positive
April 8, 2019
Salon is very clean and staff is friendly and professional!
April 8, 2019
The parking situation is extremely difficult at the Matthews location. It is crowded and impossible to find a parking place close.
April 7, 2019
A new employee who I hadn't met before had my bed cleaned and ready to go immediately after she checked me in. She got me in and out in a timely manner and we had a friendly conversation about lotions.
March 30, 2019
The customer service is okay. Nothing great but not not bad either. Everything seems to be clean which is very important. I do wish the rooms had trash cans though.
March 29, 2019
Wait time never long
March 27, 2019
Jayce is awesome. So far so good.
March 26, 2019
Very clean and professional establishment. Staff is super nice and go above and beyond to make your session a great experience! Palm Beach really knows what they're doing.
March 13, 2019
New Matthews location. Staff was great. Space is small but I believe we will get used to it. Love the dollar upgrades!
March 10, 2019
Amanda is always helpful
March 8, 2019
Its cramped now the stand up room is small for a big person but lived the machine
March 8, 2019
Always pleasant. Always kind and helpful.
March 5, 2019
I came in needing to replace my face lotion and Brianna gave me a great description of the ones that were available. She even let me try her lotion.
March 1, 2019
Staff is always friendly and professional and tanning was a pleasant experience; always very clean and organized.
February 26, 2019
Amanda was so helpful and nice. She answered all of our questions
February 16, 2019
Employees were friendly and helpful, and facility was clean and organized; pleasant tanning experience!
January 22, 2019
Jayce is always pleasant and helpful.
January 5, 2019
The manager at the store is not super friendly, the other employees always seem more helpful ...
December 23, 2018
Everything was fine. It's always a pain when someone is doing business and you have to wait when you want to run in and out, but not an error on the guy working. He was alone and had to deal with someone on the phone and someone wanting to buy a gift.
December 11, 2018
All the employees are awesome
December 6, 2018
Love the place. Everyone is friendly, the place is spotless and virtually no wait. If you have to wait, usually less than 5 minutes. Never been to such a nice tanning place. Jaycee and his associates are great.
October 14, 2018
Great as always !
August 14, 2018
I am always met with happy smiling faces. Everyone is always able and ready to help
May 10, 2018
Staff is mostly friendly and helpful. Facility is clean and organized. I appreciate the continuous specials and deals. I always get in and out fast which is appreciated.
May 1, 2018
Very patient, friendly and helpful! I love pbt just wish there were more staff working at once so there isn't just 2 people to check in the long line of guests and clean beds.
April 22, 2018
I always like being helped by Dalila and Aubrey. I'm probably one of this store's oldest clients and they always make me feel welcomed.
April 12, 2018
Super friendly and knowledgeable staff!!!
March 30, 2018
Staff is very friendly and helpful if you have any questions. The level of cleanliness is excellent!!
March 19, 2018
Wonderful experience, great team.
March 18, 2018
I got in and out in a timely manner and Delilah (not sure if I spelled her name properly) was very friendly. She mentioned this month's discount but, she wasn't pushy about buying something. She made her pitch and stopped. Some of the employees oversell and it can be annoying.
March 11, 2018
Love the staff at Sycamore Commons! They’re always so friendly and knowledgeable!! Keeps us coming back
March 11, 2018
JC was awesome!!! Very knowledgeable in all areas of the salon. He was very thoughtful in helping me with deciding what products I needed. It's such a pleasure to have met him and PBT is truly blessed to have such an amazing young man working for them
He should be the training manager for ALL PBT!!
March 7, 2018
Everyone was so knowledgeable!
February 22, 2018
I love when I show up to tan and Alexis or Rachel are there to take care of me. They are so friendly and always have the best recommendations of what bed to go in to pop my tan! They go above & beyond!!!
February 22, 2018
The staff is friendly and helpful with picking out a good lotion. Thanks guys!
February 16, 2018
I was in the store to "unfreeze" my account and start tanning again. Alexa made the process simple.
February 12, 2018
Staff is warm and friendly! Always makes me feel welcome. Great Job Alexis and Brittany!!!
January 31, 2018
I always have a great experience . Everyone is always very professional and helpful. They remember who I am which I think is very personal and makes me feel like they care and enjoy their job. I worked with the public for about 25 years and it takes a special person to deal with people.
January 16, 2018
I love Alexis so much! She is my favorite employee & always such a joy as soon as I walk In the door! Store is clean & enviroment is awesome!
January 7, 2018
New bulbs were awesome!
December 17, 2017
Matthews location looks amazing post the remodel
December 7, 2017
Alexis provides the most amazing customer service. Always a pleasure when she’s there!
December 5, 2017
Staff is always friendly. I like the makeover it’s so much better!!
November 19, 2017
Remodel is great. Service is always exceptional. Locations is clean. Wish there was a location closer to where I live
November 2, 2017
Management was awesome !!!! Always so friendly and makes you feel welcomed
September 26, 2017
Wonderful! Would come every week for spray tan if prices were cheaper..
September 23, 2017
Alexis is always so nice and friendly.
September 23, 2017
Y'all have redecorated the store and restructured the staff recently and honestly, I liked the old color scheme and the old staff better.
The new employees are fine but what happened to the old ones? Restructuring clearly displaced people, and it seems a shame to me.
I haven't noticed any new beds or anything so all this money and time poured into things seems not worth it, to me, the paying customer. If it ain't broke, don't fix it. But it's been fixed all right.
September 21, 2017
Good talked with me about all the poducts and witch ones were best for me and my husband.
August 29, 2017
Brian is always a very nice, helpful and efficient associate. The reason for 3 stars instead of 5 is that you cut back your hours which makes it a challenge to use my membership conveniently. Getting a spray tan at 6 in the afternoon means that I need to awake about 4 AM to shower. If I come early in the AM then my activity and job is limited or I just don't use my membership as often as I would like.
August 24, 2017
Mananger always awesome, always makes you feel welcomed. BRAIN
August 19, 2017
Hadn't been there in over 3 years and Brian made me feel like I never left!
July 28, 2017
I love spray tanning It has been a great experience I have been a member for over three years.
I have to say I always feel like they try to sell you too much and when you do not buy what they offer they make you feel bad like you are making a horrible choice to not get an additive, scent or accelerator. I am paying and have been for 3 years. I usually do but on occasion I decide against an additive and I always feel uncomfortable.
July 20, 2017
Everyone is always friendly and helpful
July 14, 2017
The staff is wonderful. The beds are great and my tanning experience has always been good.
July 6, 2017
Atmosphere is upbeat and clean. Friendly staff
June 28, 2017
Pleasant, courteous and helpful.
June 28, 2017
I love the beds and staff is great especially Bryan!! He is so helpful and understands what I need or want.
June 20, 2017
Great experience at PBT - Matthews. Matthew was the associate who helped me and he was terrific. Very friendly, knowledgeable and courteous to all patrons. Wonderful tanning experience! A+++ service.
June 17, 2017
All staff very helpful Brian too
June 15, 2017
Staff is always pleasant, cordial, and helpful. Brian is wonderful at the front desk and is always willing to assist with any questions. It is a great place to have a membership for my specific needs.
June 14, 2017
Everything was fine. Wait time wasn't too long.
June 8, 2017
Customer service, AWESOME ? !!!!!!
June 6, 2017
went in for a spray tan and the girl working was very helpful and knowledgeable!!
June 5, 2017
Always friendly staff. Hardly any waiting in line. Beds are so clean. The manager is always helpful when trying to select products. Very happy atmosphere always. They always greet the customers and acknowledge us when we leave.
June 2, 2017
Great customer service
June 1, 2017
Everyone is very friendly.
May 30, 2017
Service is great and the beds are tremendous. I understand the need for upsell, but sometimes it can be a bit over the top. I also understand the cost of the spray beds, very expensive, but the cost for a spray tan being over $30 each even when you buy a package is rough and very difficult to swallow given I can order an at home sprayer. If it were lower, say $10 a visit or something like that, then it would be a no brainer.
May 25, 2017
Brian is super helpful & I am still a customer solely due to him!
May 23, 2017
The staff is always very friendly and accommodating! Always clean facility
May 22, 2017
Promptly greeted, clean store, clean beds, got the bed I wanted, nice employees
May 15, 2017
I definitely think this year the promotions are not as good. Last year I started with the $9.95 tan. This year I had to go right in to paying $50. Looking for other places to tan after being a customer for 5+ years.
May 12, 2017
Experience is good. Just wish the staff was more knowledgeable about product
May 10, 2017
I love PBT as a company & the products. However, it seems that many employees that I come in contact with, really only care about making extra money or trying to sell me stuff constantly. I get it, it's a business, you gotta make money, I work retail, I get it. But sometimes they push too hard & it makes me want to try another company my next go round.
May 6, 2017
My tanning sessions are my personal escape from reality and are always a positive experience
May 5, 2017
I wish the radios would work. I've only had one bed where the radio works.
April 25, 2017
I had an e-mail from the first of the month that said , come back and get your first month free . It had no expiration date , it just stated ask an assoc. for details . I was told that was not really a discount for me , that it was for new people . It seems like every time I try to take advantage of a deal , it never works out , but there is always plenty of pressure to buy , buy, buy , new products .
April 25, 2017
The salon is always clean. Everyone there is always nice but you guys really need more help during lunch hours and on Saturdays.
April 21, 2017
Staff is always pleasant and really friendly they sure know how to sell and always get me all lotions when I don't need them LOL. Overall great location and great management team and staff
April 21, 2017
Always nice and clean.
April 18, 2017
Great staff! Very friendly!
April 18, 2017
The girl who helped me was fantastic! I haven't had such good service at Palm Beach Tan in a long time. :-)
April 18, 2017
I've been tanning here at this location for a long time,everyone supper friendly, except one little Blonda girl, never says Hello,Good Bye,no personality! Never smiles
April 14, 2017
It was my first time in a long time at a tanning salon. I admit I was a little intimidated to go in. But Alexa (Maybe it was Alexis) was awesome. She explained all the different beds and made me feel comfortable.
April 12, 2017
great look- clean and modern- great tan- sexy and natural - a little pricey- don't like price xtra for color agent - 13.00 is too much-
April 11, 2017
People at the desk are great. Very helpful and seem to be happy helping customers! Studio is nice, rooms and beds are very clean.
Would highly recommend PBT!
April 8, 2017
Everyone is so nice and helpful!
April 7, 2017
Staff always very helpful. Best salon that I've been to.
March 28, 2017
Very pleasant experience. Friendly and helpful but not pushy. Employees there really seem to try and set you up with a plan that suits your needs - not a one size fits all plan.
March 28, 2017
Service is always good and I almost never have to wait . No matter what time I plan to tan
March 27, 2017
Very clean. Very sweet gals there to help you. They can tell u anything u need to know about those beds
March 18, 2017
The kids where I go are excellent theya arepleasant knowledgeable they move right along I've been give me to this tanning salon for the last three years I've been extremely happy and I like that the kids have stayed so you must be doing a good job as wel
March 9, 2017
Love the Matthews, NC location. I'm actually closer to the Sun Valley/ Monroe location but they were very pushy and rude to sell products. Matthews was much nicer and cleaner with a great staff....will definitely make the drive to go there instead!!!
February 26, 2017
Didn't get the full time I requested
Only one person appeared to be working
February 19, 2017
February 19, 2017
The girls were great but was not asked if I needed any product before tanning as I had just unfroze my account. But over all they were great.
February 18, 2017
I was greeted with a smile and was helped when I first came through the door. Jen is always pleasant to deal with and always happy to see everyone
February 11, 2017
I unfroze my account during this visit and the person who helped me did a great job.
January 30, 2017
I've been to 2 locations and Miranda at one and Brian at the other were fantastic
January 14, 2017
It is always a pleasure to visit Palm Beach Tan at this location. Staff is always friendly and very helpful.
December 29, 2016
Service was Wonderful !!! Thank You so much
December 8, 2016
Always enjoy tanning with PB
December 2, 2016
I have been a member of palm beach tan for a few years now and I have NEVER received help like I did until a few days ago when I visited the Harrisburg location. I recently moved so I decided to give this location a go and I was greeted by a young lady named Addi. She helped me unfreeze my membership, showed me a few of the beds, and let me smell out several lotioms. She never gave me attitude and was very helpful. She had a fantastic attitude and was so very sweet. I will continue to go back to Harrisburg!!!!
November 19, 2016
Racheal was so knowledgeable and patient!! She was wonderful!!
November 17, 2016
Used to LOVE this place! I bartend and it was the only one open late. New hours... I can barley make it to the tanning salon anymore. Definitely won't be back next month.
November 14, 2016
The salon has alot of new people, and Brian is no lo get at this location which is hurting the atmosphere. Not as knowledgeable and it's not as clean as it use to be. Will still go, but miss the way it use to be.
November 8, 2016
Love it people are so nice and helpful
November 7, 2016
Brittany was very helpful and informative when explaining the beds and lotions. I have been tanning off and on for 10 years no one has explained different beds like that and how they work with your skin. Super helpful!
October 30, 2016
I love PBT they are close to my work and home, the associates at both of the locations I go to are so friendly. Big shoutout to Adrianna, Peyton, and Kylie
September 20, 2016
Noelle was very very nice, she was really friendly. Matthews store rocks
September 15, 2016
Have been a long time customer. On monthly payment plan. Visited the other day for spray tan and mentioned promotional offers I had received. Was still charged 32.00.
This seems to be excessive for the one time visit.
September 12, 2016
For the past 3 months the level 4 beds have had issues with the mist function not working. When I asked the first time I was told that the maint. man had not come in yet , I asked again and was told he had quit. I just think it's slack that you have fancy expensive bed that have functions that don't fully work .
September 8, 2016
Staff is very helpful in explaining the best way to create and maintain the best and deepest tan
September 7, 2016
These beds are awesome!!!!! Had no idea what I was missing until I visited Palm Beach Tan Matthews NC
August 24, 2016
I always have good customer service when I get there. The employees are super friendly, professional and always knowledgeable about the lotions and the beds. I really enjoy tanning at this location!
August 4, 2016
I came in as a new customer, and was very impressed by the customer service I received, I got a tour, a great explanation of all the beds, and the products, and I got a really nice deal because of a promotion going on. I have been a few times now and am so impressed by the color I am achieving so fast. It's such an improvement from the past tanning salon I was using. I look forward to my "tan time" and getting to relax. So happy I converted.
August 3, 2016
I do NOT enjoy the EXTREMELY pushy sales associate!! How many times do I need to say no thank you. I almost dread my next visit. It was only my second visit hopefully, by the third they will back off!! Other than that that, very pleased.
August 1, 2016
A variety of services at an affordable price. Facility is always well kept.
July 31, 2016
I have been thoroughly impressed by the staff at the Matthews Palm Beach Tan. I am very fair skinned and have never before been able to achieve a natural looking tan. Raynay has been especially helpful - From walking me through the spray tan experience to offering upgrades to improve my experience, she really does care about the client and their needs. I have been four times and each time I have walked out with a perfect, natural looking tan. Thank you!!
July 12, 2016
All the associates at the Matthews, NC location are simply awesome!! I can't think of a time that I have gone in there and been disappointed by the employees, everyone is GREAT!!
June 22, 2016
The sales-driven approach to buy products has gotten way too aggressive. Also, please bring back Island Triple Boost.
June 18, 2016
I love the people at Palm Beach. They are always so helpful. Beds and rooms are always clean. The prices on the lotions are little high.
June 9, 2016
Sun Valley PBT is so close to my home, and the new manager is just awesome!!
June 7, 2016
Always Wonderful Service !!!
June 5, 2016
This store and teammate amazing
Always smiling and helpful! Super thankful for Ariana and her great personality
May 29, 2016
The staff is very friendly and I really enjoy the mystic which I get in once a week. The staff always knows my name and the only thing negative that I can say is that I wish that you guys had two Mystics due to the 1-2 hour wait some days but I know that that is not always feasible.
May 27, 2016
I don't understand why I'm being charged an extra 6.50 if I choose the dark color in the spray tan. This surcharge is a new thing
May 23, 2016
Great employees. Always friendly and willing to answer questions.
May 20, 2016
I love how helpful the staff is , but sometimes they are really pushy about trying to get you to buy new products , it is a big turn off and makes mine and a lot of other peoples vists very uncomfortable.
May 13, 2016
The store manager at this location is amazing! She is so helpful and her customer service is amazing.
May 10, 2016
I never give reviews however feel I must this time I needed a tan for a upcoming vacation and at first I tried to tan with a cheap gym membership and I won't mention the name but they leave it up the the members to clean the beds and APPARENTLY no one does! You definitely get what you pay for cheap beds no results and Needless to say they were gross and I couldn't do it. I went to palm beach tan in Matthews nc and told them I needed a tan fast as my vacation was quickly approaching the girl behind the counter helped me with a great attitude sold me a package of products to go with my new diamond membership and counseled me on bed times to be sure I didn't burn myself. They are so clean and the beds are awesome I highly recommend palm beach tan
May 10, 2016
Most of the time the employees are really great at this location:). The girl at my last tanning session was a little pushy about me upgrading my membership and when I declined, she was kind of rude about it. I have been a member at Palm Beach Tan for years! I'm not going to be pressured into something that I'm not comfortable with and I see nothing wrong with that.
May 9, 2016
It was a typical Sunday at the salon,quite everything the same as usual.
May 4, 2016
Love the Sycamore Commons PBT! Staff is always friendly and professional!!!
May 4, 2016
Always good the Manager is always very helpful and he is the best one I have seen at this location this should alway a be a peaceful experience and he keeps it great..
May 3, 2016
Your salon advertises $19 a month tanning but your sales staff had so many things they tried to make me feel like I had to purchase. The first package for spray tanning was $150. Then it went down to $135 until it ended up at $65. Was overwhelmed and would not recommend. Felt way too high pressured to purchase package and lotions.
I like my spray tan but felt like by the time I waited for someone to help me, and the high pressure sales, and then waiting an additional 20 minutes to get in, it was exhausting.
May 3, 2016
Love Palm Beach Tan. Raynay is the best! Love the hours the salon is open, too.
April 28, 2016
It was my first time tanning at Palm Beach and the girl who helped me was extremely knowledgeable, friendly and ended up winning my business. Very clean & professional.
April 24, 2016
I love the staff at the Matthews location, but I dread the sale of lotion that gets shoved down my throat every time I come. I understand the sales associates have a job to do, I just wish once they asked and are given an answer that they would let it go there and not continue pushing so hard. Other than that I always enjoy my tan.
April 20, 2016
JC at the Sun Valley shop is the reason I've given a 5 star rating... I have been with PBT for several years now at different locations around the Charlotte/Matthews area... And have had several bad experiences with the staff... But JC has restored my faith in personal service. The salon is always clean, my paticular needs are always accommodated and I am always greeted with a personal hello and smile. Won't be going anywhere else, well unless JC moves... This salon is the best!!
April 12, 2016
Love coming there and love my membership. I dnt feel the mystic machines work like they used to at the Charlotte area locations. They should upgrade to the new ones.
April 12, 2016
All employees are extremely nice.
April 10, 2016
My only complaint about the Indian Trail location (where I go most often) is its size. Since it's so small, there is often a wait. I'd go to a larger store but, I like the people at this store so much - especially, Shannon and Alex.
April 8, 2016
April 7, 2016
Very nice and helpful staff!
April 6, 2016
The beds, facility and staff are great, but the continuous upselling EVERY visit is becoming very annoying.
April 5, 2016
i think you should be able to use your tan dollars to buy lotions, even at sale price, since the money that is in there came from the same bank account as the money i would have to spend otherwise
April 5, 2016
Every time I come in I am greeted and I have been coming so often they know me. This is very important to me. I worked with the public for 25 years and everyone is very professional and nice I come to your location at Sycamore Commons. You have a great staff. Thanks
April 4, 2016
I have used the browsing bed room 3 twice in a two week period,and one of the face bulbs is out. I informed the staff of this the first time I used this bed, and as of yesterday it still was not replaced. Not happy.
April 2, 2016
Addie and JC are always helpful
April 1, 2016
I have tanned there for years. Because of an arm injury I stopped for a while. Rejoined and so glad to be back and get ready to enjoy the summer ahead. THANKS!!!!!
March 30, 2016
Very nice staff and a clean, easy and quick facility
March 27, 2016
Y'all are great!
March 25, 2016
I was confused about email , thé ladiess were very Nice in helping me. Nice place to tan.
March 21, 2016
Great service, informative.
March 20, 2016
Brian is the best person in that salon ! Hands down , he's always helpful, polite and respectful. It is a pleasure seeing him each time I go and I look forward to him being there. I wish every person who works there was the same way.
March 19, 2016
I've been tanning at the Sycamore Commons salon since it opened. Every time I go in everyone is happy and smiling. It's always clean and the employees are very informed of the products. I seem to always go when Brian is working and he's such a hit and very patient with my questions making sure I understand what I'm getting. It's always a pleasant experience. I just wish there were more perks for long time customers. There are always great promotions for new customers.
March 14, 2016
Everyone was very nice and I felt appreciated for coming in.
March 10, 2016
I love tanning at PB! Every I go employees are always so helpful and kind. Always great to see a smiling face.
March 5, 2016
Great tanning beds and the employees are very friendly
March 4, 2016
It always great to come in. Everyone is always friendly.
March 3, 2016
It's the people that make this place so good. I use the Indian Trail, NC location and I'm always happy to be helped by Shannon. Alex has become my second favorite. My only complaint is that the store is too small and they don't have enough beds.
March 3, 2016
Always great products and I love you guys keep the bulbs changed in the beds.
February 27, 2016
reactivated my stay and save last night and the sales associate was pleasant and very helpful! The staff at the Sycamore Commons location is always great!
February 26, 2016
Staff is great and place is always clean. I understand that you want to make money and selling products is how you do it but I can't stand that everytime I go in they push me to buy something else. Even if I just bought $100 bottle of lotion the day before they push for something else. I will actually be cancelling my membership bc of this.
February 26, 2016
I've belonged to tanning salons for years. This one does an adequate job. I wait for upgrades. Always have to ask. Never told unless I ask. I assume that is a management policy which doesn't make this salon user-friendly. I probably will probably drop my member ship after next month and join another one I've found that is less expensive and offers more frequent upgrades.
February 20, 2016
I know that you make your money off of your products but it gets tiring to get hit every time I walk into the salon they are trying to sell me product. Almost like a car lot
February 18, 2016
The staff is always welcoming. They are never pushy to sell products but do remind you of your discounts and offer their products. They are knowledgable of the products and able to answer questions you have before making a purchase. The business is always clean and orderly. The wait is not very long.
February 16, 2016
Matthews, NC Palm Beach Tan is the best. Friendly staff. Clean salon. I am not impressed with another location I have been to Sun Valley , NC location not as friendly and the salon not as impressive. Will continue my wonderful experiences at Matthews
February 13, 2016
From the high-end clean, atmosphere, to the friendly and energetic staff. It's not that hard to imagine like I just spent twenty minutes at the beach, without ever leaving Charlotte!
February 3, 2016
Great first visit. Sales people seemed to be very educated in the skin care and beds. And very friendly.
January 31, 2016
The staff is friendly and always makes me feel welcomed. I just "unfroze" and have only been back a few times. Shannon helped me and remembered me from last year. My only complaint with the Indian Trail store is its size. It needs more beds. I was also disappointed to see that my favorite lotions were no longer available at PBT - Honey Face Facts and Shea You Love Me.
January 29, 2016
Clean,friendly, and convenient
November 6, 2015
The biggest complaint I have about the Matthews location is the constant "pressure" to buy products. If s customer is asked once and says no thank you that should be the end of it. At this location that is not the case.