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It's always clean and the beds work really well. Friendly staff. They offer lots of upgrade deals.
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Great place and warm friendly staff!!
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Great job
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Decided while on vacation to have a spray tan. I was shocked how affordable it was - $25, with a dark filter! No wait, the facility was beautiful, and the receptionist was so genuinely warm and inviting! Will definitely be returning when in town.
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Very nice staff
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Ah-freakin'-mazing top flight A1 customer service. Thank you so much for throwing my eye wear over the door!!
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Palm Beach is the best. Great, friendly employees, Super beds, and great Spray Tan booths. I always get darker and bronzer faster here than at salons I used to to.
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Always a great experience! Today I got my spray tan, when I got out it was raining, someone went to my car, got my umbrella, then walked me back out so I wouldn’t ruin my spray on!!! Now that’s service!! Thank you so very much
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Friendly staff, clean beds.
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Great service, pleasant staff
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the employees at Palm Beach tan are very nice and helpful with any of the needs that I come in with and they seem to be very knowledgeable and up-to-date on their products and the merchandise
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Best tanning salon hands down
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Everyone at Palm Beach Tan has been very kind, professional, and informative about all their products! I may miss the old location but the staff and cleanliness of the new space make up for it tenfold.
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Best tanning salon in Charlotte!!
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Save yourself a significant amount of cash and drama with sales harassments and contracts, and just join a Planet Fitness. Their tanning beds are awesome (most have stand ups) and very clean!!! And you can go every single day as part of your membership. Even if you don't workout, you can still tan and have a more relaxed experience than being oversold at PBT.
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Very friendly staff and the atmosphere is always pleasant.. Yes I'll definitely be back
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This place is sooooo clean and the beds are AMAZING.. A little pricey but if you like luxury, this is the tip top tanning salon.. I've been to tanning salons all over the country and this is 2nd best for quality, cleanliness, advanced technology.. wish I lived near here.. Would get a membership.
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Nice clean updated beds. Lots of locations
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They are so knowledgable and friendly
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They provide the CALI SUN ;)
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I love this Palm Beach Tan location . It’s the only one I’ve ever been to and I have been going here for years. I love all of the staff they are super friendly and very knowledgeable about all their products. It’s also very clean and they are on point. I love love love them all !!!
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Heather
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Pam W
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Jennifer L
The nice guy at the the Matthews location was extremely knowledgeable in lotion & skin care! He sold me some amazing products that I love! Thank you!
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Debi S
The Matthews location is the best!
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Missy
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Unknown
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David F
The tanning facility is always cleaned, well staffed, and the staff is always professional, personable, and friendly.
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Missy G
Staff is so friendly at your Matthews location!!!
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Cindy (
Pleasurable tanning experience. Staff were professional and friendly, as always.
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Kennon E
Nice associates always prompt with getting me in a bed
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Michelle B
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Kristin M
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Morgan S
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Cindy P
Love the tanning beds and staff is friendly and helpful.
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Wayne W
associates are friendly, beds are comfortable & clean. Matthews store is to small & crowed.
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Tiffany K
Nice salon, amazing staff and great beds and products!!
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Jason
Biggest complaint is how my tan dollars are controlled. Seems that you can only use them for lotion or upgrade. I tried to buy my eye wear and was told that I can’t use tan dollars. Is there a written policy showing what I can and cannot use them on?
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rhonda l
There is not enough parking Also,you get a free upgrade but the beds are already in use. Very nice staff just think you should have moved to a larger location with more parking.
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Missy G
PBT just bought the tanning place I used to go to.... first visit to PBT in Matthews, NC, was wonderful!!! Jayce (?) was so nice, so knowledgeable, and made my transition a smooth smooth one! The place was spotless, and they offer so much more than my old place did.... highly recommend
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Laura H
Everyone has been very helpful with how to use the bed's. Super friendly. Clean. I was a customer with Ultra Tan no comparison wish I had made the switch sooner!
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Alisha P
The salons I've been to are very clean and the staff is so nice.
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Frank S
The difference between this store and the others I've been to is the employees. The store itself is small and needs to be upgraded. It needs more beds and newer beds. The employees are outstanding. I'm sorry that I don't recall the name of the girl who was working on Sunday morning but, she's a great example of the outstanding employees at this store.
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Lauren S
I use the mystic booth only. The past 3 times I have been in the machine it has not been wiped down properly from the self clean it does in between customers. Three times I have had to get out before it asks me to turn around and wipe off water that has fallen on me from the ceiling of the machine and streaked down my face and down my body. Also, I notice that the color is not as good and it seems splotchy, especially on my legs. The staff has always been nice and I have told them about the water in which they apologized and the solution to the color being dilute was to buy self tanner and build my tan at home. I have though very seriously about cancelling my monthly membership.
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Jessica B
I have enjoyed my tanning bed experience, but my mystic tan was a different story. I decided to get a package deal because I simply wanted a spray tan, but by the time I payed for the spray tan I wanted, it was just as cheap to get a month unlimited. I purchased a bronzer to mix with my spray tan. When I came out of the booth, there were big spots of dark brown on my shoulders almost like the mixture wasn't mixed good or something. I had to wipe it off immediately. Also, I saw barely any result from the spray tan. Very disappointed.
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Sonya T
Excellent service... always willing to help! Love love the staff there in Matthews.
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Anna
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Kimberly j
Always a great experience
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Angela A
Clean and inviting environment! Staff always friendly and professional
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Lori C
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Lauren A
Jayce & the staff are great
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Megan S
Love palm beach. For level three I wish there were more options for beds! Or more of them. Also the beds seem different depending on which location you are at. Most work well either way and the staff is very knowledgable, so training must be very good for them. All locations are always clean and I appreciate that. Great job palm beach !
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Lauren
The store manager there is very nice & knowledgeable. I think his name is Jayce. I enjoy "getting my tan on" at this location. With that being said, I liked the other Matthew's location better and the doors on the room are a little rickety.... just saying!
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Frank S
There were a lot of clients in the store and only 1 employee working that day. I should know her name because I've spoken with her before. She is blonde, wears glasses, and had a brace on her wrist. She did a great job handling the line, cleaning the beds, and helping someone else choose a lotion - all at once!
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Sheryl S
Friendly outgoing helpful staff. Nice new center. Keep up the great work ladies!
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LISA S
Staff is super friendly and beds are always very clean. The new (relocated) Matthews, NC Palm Beach, is very busy and the new place is too small - disappointed with new place.
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rhonda l
Parking is terrible.Store itself is very small as well as rooms.
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Susan
Staff is always helpful and positive
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Angela A
Salon is very clean and staff is friendly and professional!
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Unknown
The parking situation is extremely difficult at the Matthews location. It is crowded and impossible to find a parking place close.
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Frank S
A new employee who I hadn't met before had my bed cleaned and ready to go immediately after she checked me in. She got me in and out in a timely manner and we had a friendly conversation about lotions.
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Jennifer L
The customer service is okay. Nothing great but not not bad either. Everything seems to be clean which is very important. I do wish the rooms had trash cans though.
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Kelley
Always great Wait time never long
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Losa
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Sonya T
Sweet
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Chris S
Jayce is awesome. So far so good.
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Heidi J
Very clean and professional establishment. Staff is super nice and go above and beyond to make your session a great experience! Palm Beach really knows what they're doing.
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Jordan S
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Cindy V
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Sonya T
Great
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Debi S
New Matthews location. Staff was great. Space is small but I believe we will get used to it. Love the dollar upgrades!
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Susan
Amanda is always helpful
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Denise P
Its cramped now the stand up room is small for a big person but lived the machine
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Koren
Always pleasant. Always kind and helpful.
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Frank S
I came in needing to replace my face lotion and Brianna gave me a great description of the ones that were available. She even let me try her lotion.
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Cindy V
Staff is always friendly and professional and tanning was a pleasant experience; always very clean and organized.
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Susan
Amanda was so helpful and nice. She answered all of our questions
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Cindy V
Employees were friendly and helpful, and facility was clean and organized; pleasant tanning experience!
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Karissa R
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Janet H
Jayce is always pleasant and helpful.
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Barbara H
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Mandi E
The manager at the store is not super friendly, the other employees always seem more helpful ...
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Anna
Everything was fine. It's always a pain when someone is doing business and you have to wait when you want to run in and out, but not an error on the guy working. He was alone and had to deal with someone on the phone and someone wanting to buy a gift.
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Denise P
All the employees are awesome
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Janet Z
Love the place. Everyone is friendly, the place is spotless and virtually no wait. If you have to wait, usually less than 5 minutes. Never been to such a nice tanning place. Jaycee and his associates are great.
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Kelly R
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Shelby H
Great as always !
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Tracey C
I am always met with happy smiling faces. Everyone is always able and ready to help
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Alan L
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Cassidy c
Staff is mostly friendly and helpful. Facility is clean and organized. I appreciate the continuous specials and deals. I always get in and out fast which is appreciated.
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Tabatha M
Very patient, friendly and helpful! I love pbt just wish there were more staff working at once so there isn't just 2 people to check in the long line of guests and clean beds.
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Frank S
I always like being helped by Dalila and Aubrey. I'm probably one of this store's oldest clients and they always make me feel welcomed.
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Brittney
Super friendly and knowledgeable staff!!!
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Shelby H
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Kelsie
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Robert H
Staff is very friendly and helpful if you have any questions. The level of cleanliness is excellent!!
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Olivia C
awesome!
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Shann
Wonderful experience, great team.
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Frank S
I got in and out in a timely manner and Delilah (not sure if I spelled her name properly) was very friendly. She mentioned this month's discount but, she wasn't pushy about buying something. She made her pitch and stopped. Some of the employees oversell and it can be annoying.
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Eric M
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Vicki T
Love the staff at Sycamore Commons! They’re always so friendly and knowledgeable!! Keeps us coming back
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Jo T
JC was awesome!!! Very knowledgeable in all areas of the salon. He was very thoughtful in helping me with deciding what products I needed. It's such a pleasure to have met him and PBT is truly blessed to have such an amazing young man working for them He should be the training manager for ALL PBT!!
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Grace L
Everyone was so knowledgeable!
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Janet G
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Patricia W
I love when I show up to tan and Alexis or Rachel are there to take care of me. They are so friendly and always have the best recommendations of what bed to go in to pop my tan! They go above & beyond!!!
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Kristen W
The staff is friendly and helpful with picking out a good lotion. Thanks guys!
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Frank S
I was in the store to "unfreeze" my account and start tanning again. Alexa made the process simple.
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Maddi D
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Angela A
Staff is warm and friendly! Always makes me feel welcome. Great Job Alexis and Brittany!!!
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Unknown
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LISA S
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Stephanie G
I always have a great experience . Everyone is always very professional and helpful. They remember who I am which I think is very personal and makes me feel like they care and enjoy their job. I worked with the public for about 25 years and it takes a special person to deal with people.
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Tkay p
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Ida
I love Alexis so much! She is my favorite employee & always such a joy as soon as I walk In the door! Store is clean & enviroment is awesome!
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Amy J
New bulbs were awesome!
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Irene h
Awesome
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Debi
Matthews location looks amazing post the remodel
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Joanne
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Pam B
Alexis provides the most amazing customer service. Always a pleasure when she’s there!
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Robert
Staff is always friendly. I like the makeover it’s so much better!!
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Allison M
Remodel is great. Service is always exceptional. Locations is clean. Wish there was a location closer to where I live
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Marion A
Management was awesome !!!! Always so friendly and makes you feel welcomed
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Lisa M
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Patty B
Wonderful! Would come every week for spray tan if prices were cheaper..
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Anna
Alexis is always so nice and friendly.
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Kate
Y'all have redecorated the store and restructured the staff recently and honestly, I liked the old color scheme and the old staff better. The new employees are fine but what happened to the old ones? Restructuring clearly displaced people, and it seems a shame to me. I haven't noticed any new beds or anything so all this money and time poured into things seems not worth it, to me, the paying customer. If it ain't broke, don't fix it. But it's been fixed all right.
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Paula S
Good talked with me about all the poducts and witch ones were best for me and my husband.
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Daisy F
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L T
Brian is always a very nice, helpful and efficient associate. The reason for 3 stars instead of 5 is that you cut back your hours which makes it a challenge to use my membership conveniently. Getting a spray tan at 6 in the afternoon means that I need to awake about 4 AM to shower. If I come early in the AM then my activity and job is limited or I just don't use my membership as often as I would like.
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Marion A
Mananger always awesome, always makes you feel welcomed. BRAIN
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Lisa M
Hadn't been there in over 3 years and Brian made me feel like I never left!
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David
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leah l
I love spray tanning It has been a great experience I have been a member for over three years.I have to say I always feel like they try to sell you too much and when you do not buy what they offer they make you feel bad like you are making a horrible choice to not get an additive, scent or accelerator. I am paying and have been for 3 years. I usually do but on occasion I decide against an additive and I always feel uncomfortable.
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Kimberly H
Everyone is always friendly and helpful
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Terry R
The staff is wonderful. The beds are great and my tanning experience has always been good.
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Kathy J
Atmosphere is upbeat and clean. Friendly staff
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Melissa L
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Elaine F
Pleasant, courteous and helpful.
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Gwen M
I love the beds and staff is great especially Bryan!! He is so helpful and understands what I need or want.
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Jenny H
Great experience at PBT - Matthews. Matthew was the associate who helped me and he was terrific. Very friendly, knowledgeable and courteous to all patrons. Wonderful tanning experience! A+++ service.
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Kim K
All staff very helpful Brian too
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David R
Staff is always pleasant, cordial, and helpful. Brian is wonderful at the front desk and is always willing to assist with any questions. It is a great place to have a membership for my specific needs.
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Anna M
Everything was fine. Wait time wasn't too long.
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Amy J
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Marion
Customer service, AWESOME ? !!!!!!
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vicki t
went in for a spray tan and the girl working was very helpful and knowledgeable!!
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Teresa M
Always friendly staff. Hardly any waiting in line. Beds are so clean. The manager is always helpful when trying to select products. Very happy atmosphere always. They always greet the customers and acknowledge us when we leave.
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Kim
Great customer service
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Stacy W
Everyone is very friendly.
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John
Service is great and the beds are tremendous. I understand the need for upsell, but sometimes it can be a bit over the top. I also understand the cost of the spray beds, very expensive, but the cost for a spray tan being over $30 each even when you buy a package is rough and very difficult to swallow given I can order an at home sprayer. If it were lower, say $10 a visit or something like that, then it would be a no brainer.
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Brittany B
Brian is super helpful & I am still a customer solely due to him!
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Josh
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Debbie S
The staff is always very friendly and accommodating! Always clean facility
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Frank S
Promptly greeted, clean store, clean beds, got the bed I wanted, nice employees
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Heather P
I definitely think this year the promotions are not as good. Last year I started with the $9.95 tan. This year I had to go right in to paying $50. Looking for other places to tan after being a customer for 5+ years.
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Cindy S
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Larisa T
Experience is good. Just wish the staff was more knowledgeable about product
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Sarah
I love PBT as a company & the products. However, it seems that many employees that I come in contact with, really only care about making extra money or trying to sell me stuff constantly. I get it, it's a business, you gotta make money, I work retail, I get it. But sometimes they push too hard & it makes me want to try another company my next go round.
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Rachel D
My tanning sessions are my personal escape from reality and are always a positive experience
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Madison
I wish the radios would work. I've only had one bed where the radio works.
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Christine
I had an e-mail from the first of the month that said , come back and get your first month free . It had no expiration date , it just stated ask an assoc. for details . I was told that was not really a discount for me , that it was for new people . It seems like every time I try to take advantage of a deal , it never works out , but there is always plenty of pressure to buy , buy, buy , new products .
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Linda G
The salon is always clean. Everyone there is always nice but you guys really need more help during lunch hours and on Saturdays.
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Christopher s
Staff is always pleasant and really friendly they sure know how to sell and always get me all lotions when I don't need them LOL. Overall great location and great management team and staff
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Brittany W
Always nice and clean.
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Lisa R
Great staff! Very friendly!
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Jenni R
The girl who helped me was fantastic! I haven't had such good service at Palm Beach Tan in a long time. :-)
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Marion A
I've been tanning here at this location for a long time,everyone supper friendly, except one little Blonda girl, never says Hello,Good Bye,no personality! Never smiles
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Mandy D
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Tara
It was my first time in a long time at a tanning salon. I admit I was a little intimidated to go in. But Alexa (Maybe it was Alexis) was awesome. She explained all the different beds and made me feel comfortable.
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Judith W
great look- clean and modern- great tan- sexy and natural - a little pricey- don't like price xtra for color agent - 13.00 is too much-
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Jane T
People at the desk are great. Very helpful and seem to be happy helping customers! Studio is nice, rooms and beds are very clean.Would highly recommend PBT!
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Robin H
Everyone is so nice and helpful!
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Kimberly H
Staff always very helpful. Best salon that I've been to.
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Jacquie Z
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Karen p
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Sheila
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Jennifer J
Very pleasant experience. Friendly and helpful but not pushy. Employees there really seem to try and set you up with a plan that suits your needs - not a one size fits all plan.
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Betsy K
Service is always good and I almost never have to wait . No matter what time I plan to tan
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Tina H
Very clean. Very sweet gals there to help you. They can tell u anything u need to know about those beds
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Marsha l
The kids where I go are excellent theya arepleasant knowledgeable they move right along I've been give me to this tanning salon for the last three years I've been extremely happy and I like that the kids have stayed so you must be doing a good job as wel
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Trevia H
Love the Matthews, NC location. I'm actually closer to the Sun Valley/ Monroe location but they were very pushy and rude to sell products. Matthews was much nicer and cleaner with a great staff....will definitely make the drive to go there instead!!!
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Anna
Long waitDidn't get the full time I requestedOnly one person appeared to be working
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Deborah A
Love PBT
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Linda G
The girls were great but was not asked if I needed any product before tanning as I had just unfroze my account. But over all they were great.
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Alan L
I was greeted with a smile and was helped when I first came through the door. Jen is always pleasant to deal with and always happy to see everyone
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Frank
I unfroze my account during this visit and the person who helped me did a great job.
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Kim
I've been to 2 locations and Miranda at one and Brian at the other were fantastic
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Anne M
It is always a pleasure to visit Palm Beach Tan at this location. Staff is always friendly and very helpful.
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Marion
Service was Wonderful !!! Thank You so much
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Amy J
Always enjoy tanning with PB
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Rebecca H
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Unknown
I have been a member of palm beach tan for a few years now and I have NEVER received help like I did until a few days ago when I visited the Harrisburg location. I recently moved so I decided to give this location a go and I was greeted by a young lady named Addi. She helped me unfreeze my membership, showed me a few of the beds, and let me smell out several lotioms. She never gave me attitude and was very helpful. She had a fantastic attitude and was so very sweet. I will continue to go back to Harrisburg!!!!
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Jennifer H
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Nadja o
Racheal was so knowledgeable and patient!! She was wonderful!!
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Maggie H
Used to LOVE this place! I bartend and it was the only one open late. New hours... I can barley make it to the tanning salon anymore. Definitely won't be back next month.
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Jo T
The salon has alot of new people, and Brian is no lo get at this location which is hurting the atmosphere. Not as knowledgeable and it's not as clean as it use to be. Will still go, but miss the way it use to be.
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Jessica
Love it people are so nice and helpful
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Brittany
Brittany was very helpful and informative when explaining the beds and lotions. I have been tanning off and on for 10 years no one has explained different beds like that and how they work with your skin. Super helpful!
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Kathy
I love PBT they are close to my work and home, the associates at both of the locations I go to are so friendly. Big shoutout to Adrianna, Peyton, and Kylie
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Kathy M
Noelle was very very nice, she was really friendly. Matthews store rocks
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Linda m
Have been a long time customer. On monthly payment plan. Visited the other day for spray tan and mentioned promotional offers I had received. Was still charged 32.00.This seems to be excessive for the one time visit.
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Tiffany K
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Christine S
For the past 3 months the level 4 beds have had issues with the mist function not working. When I asked the first time I was told that the maint. man had not come in yet , I asked again and was told he had quit. I just think it's slack that you have fancy expensive bed that have functions that don't fully work .
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Jeffrey S
Staff is very helpful in explaining the best way to create and maintain the best and deepest tan
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Annette H
These beds are awesome!!!!! Had no idea what I was missing until I visited Palm Beach Tan Matthews NC
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Patricia W
I always have good customer service when I get there. The employees are super friendly, professional and always knowledgeable about the lotions and the beds. I really enjoy tanning at this location!
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Betsy K
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Sonja K
I came in as a new customer, and was very impressed by the customer service I received, I got a tour, a great explanation of all the beds, and the products, and I got a really nice deal because of a promotion going on. I have been a few times now and am so impressed by the color I am achieving so fast. It's such an improvement from the past tanning salon I was using. I look forward to my "tan time" and getting to relax. So happy I converted.
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Melissa B
I do NOT enjoy the EXTREMELY pushy sales associate!! How many times do I need to say no thank you. I almost dread my next visit. It was only my second visit hopefully, by the third they will back off!! Other than that that, very pleased.
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Amber
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Jennifer H
A variety of services at an affordable price. Facility is always well kept.
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Shannon M
I have been thoroughly impressed by the staff at the Matthews Palm Beach Tan. I am very fair skinned and have never before been able to achieve a natural looking tan. Raynay has been especially helpful - From walking me through the spray tan experience to offering upgrades to improve my experience, she really does care about the client and their needs. I have been four times and each time I have walked out with a perfect, natural looking tan. Thank you!!
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Kathy
All the associates at the Matthews, NC location are simply awesome!! I can't think of a time that I have gone in there and been disappointed by the employees, everyone is GREAT!!
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Jill L
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Jenni R
The sales-driven approach to buy products has gotten way too aggressive. Also, please bring back Island Triple Boost.
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Celeste V
I love the people at Palm Beach. They are always so helpful. Beds and rooms are always clean. The prices on the lotion