May 26th 2021
I visited this location around 5 today and had never been to a professional tanning salon before. The two women working there were both extremely helpful and friendly by answering any questions I had. The whole place was clean and inviting.
May 6th 2021
This place is always friendly n clean
May 4th 2021
Great customer service!
June 8th 2020
All the girls here are Amazing!!! Make you feel so welcome!!
November 4th 2019
I can usually get in and out pretty fast! Also love $10 spray tans on Saturday mornings!!
October 26th 2019
Great people, clean, efficient! I will continue to use this facility
September 12th 2019
I needed new lotion & the employee that helped me was amazing!!
September 9th 2019
Staff is very freindly
August 30th 2019
This location is the best one I’ve been to as far as customer service and cleanliness. The only thing I would say it needs is an upgrade on the tanning beds. I like the P90 Diamond level bed and have to drive across the city to use it and 9/10 times the level of customer service does NOT come close to the Cass location.
August 28th 2019
Very friendly associates and the renovations to the tanning salon make it look much more modern and clean!!
August 21st 2019
The staff is always so nice especially Mandy!!
August 1st 2019
Staff is very polite
July 18th 2019
I love this salon. (78 Cass) Heather was most helpful and had been for the duration I have been going here. Always understanding and knows her stuff!!!! Thanks Girl!!!
July 11th 2019
I love all the girls at the Emmett Street location! Always engaging and pleasant.
July 9th 2019
I've had a great experience every time I go in. With knowledgeable kind staff and a friendly environment.
July 1st 2019
You have added more sales attendants at the counter that are more familiar with the R & R , also are better in communication and respect plus faster-getting people waited on and relieving the long lines during busy times. It is also nice to have a few that do remember names of customers that are regulars using your facilities. Your establishment is kept much cleaner than in the past and organized. You could redo your adjacent parking lot with a much better job of blacktop surface than was done last year. It didn't take long for the surface potholes to return and destroy what should have been a smooth parking lot to last for at least 4-5 years or more with the low amount of traffic it receives. Also, I am hearing remarks about your extremely high pricing on many of your tanning products, which I do agree. I do prefer your tanning salon among others for the location, the cleanliness and layout, attendants are knowledgeable, pleasant, smiling, happy and very nice.
July 1st 2019
Staff is so friendly!
June 30th 2019
Very friendly. Answers questions explains the products.
June 27th 2019
The girls at the Emmet Street location in Omaha are the most fun, professional young ladies! They amaze me every time in simply remembering who I am!
June 20th 2019
I love the employees!
June 16th 2019
Quick and professional
June 15th 2019
I like all the people at PBT
June 13th 2019
I actually drive a good ways to go to your Bellevue, NE location because your staff at this location are some of the best I have met!
June 10th 2019
As always my experience was great. The only issue I had was that the person who was supposed to be there at noon to open was almost 20 minutes late.
May 10th 2019
I’m pretty sure every time I have upgraded to the diamond level bed, I haven’t found a single bed that has the misting feature working! Not exactly an upgrade in my opinion!
May 10th 2019
The highest level beds (upgrades) never seem to have ALL bulbs bright and working as well as the Mist function. What is the point of an upgrade if the quality of the bed is the same as the level below!?
May 8th 2019
they are always so friendly when I arrive and they do their best to help all customers in a timely manner
May 7th 2019
I just started going about s month ago and I love it . Everyone there is also very sweet welcoming. Curious about. Different types of lotions to use that work ... great without breaking thenavk
April 17th 2019
Tanning products are on sale for 30% off but I was not allowed to use my $115.00 of tan dollars (which I earned) to purchase the product and also get the discount. Since I earned those dollars and they are not a "discount" there is no reason to not be able to use them and also get the 30% discount!!!! Definitely a ripoff.
April 10th 2019
The girls at The Emmet Street location are just the best! Always upbeat and friendly. They all constantly amaze me when they call me by name and don’t have to ask, even if I haven’t tanned in a while.
April 6th 2019
Every employee has been pleasant and extremely helpful.
April 4th 2019
Heather is phenomenal. She makes sure to remember things about me, and gives tanning suggestions or tips.
April 2nd 2019
Everyone was so nice and welcoming! They answered all of my questions!
March 31st 2019
Front desk person clearly did not want to know how to send a spray tan through the system. Had to wait nearly 10 min for no reason while she pretended to “check on things”Shouldn’t this be a common skill?After waiting, was still charged for the upgrade for level 3.
March 27th 2019
Always great experience!!
March 26th 2019
All the personnel at village point are awesome very polite very helpful. 5 star no doubt
March 25th 2019
Recent tan was awesome. I just wish you included the expiration date on emails for tan dollars. I hate getting in there to find out I have one day to use them.
March 22nd 2019
Manager seems very hard working.
March 19th 2019
Staff is super friendly, knowledgeable and helpful. Tanning room I use was clean. Women’s bathroom was a bit dirty.
March 17th 2019
I’m always so welcomed into the salon every visit. The staff is phenomenal and the cleanliness of PBT is is never questionable. I’m always offered the best tanning/product advice and get the PERFECT glow with every service.
March 16th 2019
Love the staff (Kaci is awesome) and the new beds, however I don't go that often and would like maybe a monthly package deal instead of feeling like I'm paying for a membership I'm not going to fully use. I hate to think about downgrading to beds I'm not a fan of.
March 16th 2019
I only tan a couple months out of the year usually in the spring, so I went in to unfreeze my account. The woman helping me was nice, but it seemed like I had to do all the work. She kept saying I was reactivating my account and trying to push a higher level on me. I told her I was just unfreezing the account and that I wished to keep my same membership. She returned to her computer and said, oh yeah you're right. She then began doing a sales pitch for the lotions and recommended an $80 bottle. I told her I thought I had store credit for the $5 a month I'd been paying for. Again she went to the computer and said, oh yeah you're right. Now she seemed like she was getting annoyed with me and I ended up getting a cheaper bottle of lotion that I had used before. Another employee came up and asked which lotion I went with. When I told her she looked at her co-worker helping me and rolled her eyes as she audibly groaned. By this time another customer had gotten fed up with their behavior and made a comment to them about it. After spring I'm cancelling my membership and will definitely not be using pbt any longer.
March 11th 2019
the front desk clerks are always polite and helpful
February 28th 2019
I was upgraded to the next bed so I didn’t have to wait 20 minutes for my level bed to open up! So great of them to do that for me!
February 26th 2019
Heather at the cass street location was very helpful and Melissa reached out to me the next day with even more help and a follow up email. That is wonderful customer service and a great way to retain customers.
February 25th 2019
All the staff are very pleasant and helpful. Always a great experience!
February 20th 2019
Employee was very friendly and helpful
February 12th 2019
The last couple of times I have noticed that the floors are a little dirty in the tanning rooms. It's cold and flu season so I begin to wonder if the beds are clean and sanitary. The women's bathroom could be cleaner especially the sink. Most of the staff is friendly just not personable .
February 7th 2019
I came back in to start tanning again and all the girls were great!!!
January 20th 2019
Every time I tan, I’m always kindly greeted and the service is FAST. If I’m ever in a hurry and indeed of a last minute tan, I know that the staff at palm beach will get me in and out. Also, when I’m in need of a product, the employees are well educated on the products. I love PBT!
January 18th 2019
Your store manager was exceptional in assisting me to move my membership from Ohio to this location. It took a few days to complete because she had to rely on others to do this but she never forgot and was extremely courteous and professional. Oh, and the tanning was great too.
December 5th 2018
Everyone is very friendly and helpful!
November 10th 2018
My only complaint is that I have to use the VersaSpa as I’ve had skin cancer in my past. There is only 1 VersaSpa Pro all the way out in West Omaha. I understand those are very expensive, but they are also very nice when the weather here in the winter is brutal! Any chance we could have a space heater in the rooms, other than the little one with the Versa and the little one built in the wall at the Maple Street location as those divert little to keep warm! Sorry to sound like a complainer but I’m seriously thinking of ending my service and going to SunTan City who has 5 VersaSpa Pros.....
July 4th 2018
The employees are very friendly and quick to service you
May 13th 2018
Very friendly workers
April 23rd 2018
The staff always greet me with a smile and are great sources of knowledge about all the different products and tanning beds/options.
March 26th 2018
Girls are so friendly and helpful
March 13th 2018
The facial tanner would only go to 3 at the lowest, the highest is 6, she said thats the lowest it goes, but you used to be able to turn the facial tanner off completely. The music was barely audible even after they said to change auxiliary cords mid tan.
February 1st 2018
Very pleasant young lady.Suggestion: I would REALLY like the option of purchasing a set number of minutes (or hours) at a specific level, to be used within a certain period of time. I only use your facility to prepare for an annual trip to Florida. I assume you sell memberships as you do because it is advantageous to you, but it's annoying as a long time user to do so. I much preferred the Ashley Lynn option of buying a block of time and using it at my discretion. Thanks.
January 25th 2018
Love my weekly tanning experience!
January 14th 2018
I had a coupon and stopped by on a Saturday to learn more about rates and membership. It got busy during my enrollment but I stayed patience while the gracious counter clerk, Alex worked through the line. I was rewarded with 2 free bed upgrade tanning sessions. I knew I was going to enjoy my experience and my future tanning, success thus far
January 10th 2018
The salon is not very clean. There is always dust/gravel/hair on the floors in the tanning rooms, even when they have just opened. Beds also need maintenance. There was a bed that had a loose metal strip so I let the employee on duty know on my way out. The next time I went in it still had not been repaired.
December 24th 2017
Great! Staff are helpful
December 5th 2017
Staff always greet you with a smile and are so friendly. Also, they are always helpful and well informed when purchasing other products, making you aware of specials, etc. Thanks for all you do!
November 21st 2017
I go to 2 different locations, 72nd & Cass & 42nd & dodge, All of the Ladies are very friendly, & always have a smile on there face. I Love to tan. Thank you!
November 21st 2017
The mist in the beds is always empty. There are three different beds they put me in on a regular basis and all of them are always out of mist.
November 21st 2017
November 20th 2017
Ashley is the bomb
November 16th 2017
Excellent experience as always
November 2nd 2017
Everyone is so helpful, and very energetic workers! This has been by far the best place I have ever tanned at.
October 14th 2017
Ashley is the best
October 12th 2017
I was sad my favorite bronzing lotion was discontinued but the girl helping me out helped me find a good replacement. Everything was clean and quick as usual!
October 12th 2017
I love coming here to tan and all of the employees are very sweet and helpful
October 5th 2017
Danielle at the Cass Street location is always so sweet! More platinum level beds would be great!
August 30th 2017
The girls are always bright and cheerful at the Emmet Street salon!
August 27th 2017
I've had nothing short of an amazing experience every time I visit one of PBT's locations! The staff is wonderful and has an extensive knowledge of the products and services offered!
August 15th 2017
I had to switch to a different bed due to the first bed making weird noises.
July 13th 2017
The girls are extremely knowledgeable and helped me to choose the right bed and package to prepare for my upcoming trip to Puerto Rico. Thanks ladies!
July 13th 2017
Bulbs are out in the bed I was in (as usual)
July 12th 2017
Girls are all great! Very personable
July 10th 2017
It would be nice if you could get the sprayers fixed in room 17 once and for all. Thank you. ? ?
June 22nd 2017
I love the staff at 108th and Emmet location: they are always knowleadgeablw and friendly
June 19th 2017
I enjoy tanning at pbt but would like to see faster turnaround on replacing burned out bulbs. Sometimes it is over a week/ten days before bulbs are replaced. I am paying for a service and expect a top notch experience. the staff at the Cass St. location are very friendly and helpful when I visit. Love Amanda S., her enthusiasm and cheerful personality are a bonus to the location.
May 26th 2017
Ashley Taylor is awesome and helpful and she knows her stuff
May 20th 2017
The girls on 108th and Emmett are the best. They are cool and calm under pressure when busy or computers are down (it happens)
May 16th 2017
I wish the lotion/creams weren't so expensive. I would buy more if they were cheaper.
May 11th 2017
I cant remember what the young lady name is but she was very informative. Great job! I have been tanning at same place since Im guessing 2003. First it was Ashley Lynn now pbt, I have never had any issues. If I did such as bed wasnt working. They would give me a free upgrade. Wouldnt go any place for tanning. BUT PBT! Thank you for a great service!
May 9th 2017
Facility was clean, and like always the staff was friendly.
May 7th 2017
The service I get here has always been great! The workers are always kind and friendly.
April 25th 2017
I get more bronze with the VersaSPa Pro and just wish we could get one at Maple street location. Customer service is A+++
April 15th 2017
Amanda was very welcoming, helpful and professional.
April 14th 2017
11 minutes 1st time was Sufficient.
April 6th 2017
The ladies at Palm Beach on 76 and cass were awesome! The one that helped me out was very nice and educated in what she was selling me.
April 5th 2017
The consultants at Palm Beach Tan on 78th and Cass are always so friendly and helpful to me! They answer all my questions and ask me about my day! Never had a bad experience.
April 2nd 2017
Staff is always pleasant and helpful when I come in. They are always willing to answer my questions and make recommendations. It's a relaxing visit every time.
March 26th 2017
Needed to wait for a bed to open up - no problem. 4 rooms opened up, 2 being rooms I could tan in. There are 3 staff members chatting at front desk. 6 minutes later one goes to clean. She cleans the 2 rooms I would not use first, then cleaned both of the ones I could use, then thanked me for waiting.
March 23rd 2017
very pleased with service - been a member for many years.
March 3rd 2017
The floors in the tanning rooms look like they are never swept. There is always dirt, hair, etc. on the floor. I don't need to be asked every day if I need to purchase tanning products. If I run out then I will purchase something.
February 19th 2017
Amanda has been very friendly and helpful.
February 16th 2017
The girls are always very pleasant when I come in!!!
February 8th 2017
I like the great upgrade packages!
February 3rd 2017
the staff is friendly, knowledgeable and take my time into consideration. I love that I never have to wait to tan, even at busy times, even with most popular bed. location is clean, modern and easy to get in and out of. Value is great. I would say on of the best values in tanning out there for what you get
January 29th 2017
The customer service is great. But the spray tan I received (I do sprays often) is orange and uneven.
January 25th 2017
I feel like when I do pay for upgrades there is always something wrong with the feature of the bed. So either one of the face tanners bulbs are out or the fan isn't working. I clearly still tan knowing these, but it can get a little frustrating at times because I've been a loyal customer for years and I don't really get what I pay for.
January 24th 2017
associate was very helpful and remembered my name.
January 19th 2017
I have had great service from your establishment. I am very satasfied with your facility. Thank you to my Great niece Amanda Seek for getting me started.
January 14th 2017
The lady was pleasant
December 31st 2016
Very nice staff. Love the alpha!!
November 13th 2016
Everyone very nice an courteous
November 4th 2016
Amanda and Bailey are awesome! They always are so helpful and make great suggestions on products and are always so friendly!
October 30th 2016
Enjoy tanning at Palm Beach. Really impressed with Bailey remembering who I was and knew my last name. She has helped me only 2 times prior
September 14th 2016
Very helpful and friendly staff
September 10th 2016
Amanda is amazing! She is super nice, friendly and non-pushy. I truly appreciate being called by name and welcomed upon arrival. She treats me more as a friend than a customer. Great customer service skills.
August 18th 2016
The place is always clean and all of the staff are always wonderful and very knowledgeable.
August 3rd 2016
You need to bring back paying for minutes instead of monthly rates; its way to expensive for a couple visits per month. I'll be canceling my membership.
July 23rd 2016
Everyone is so nice and it's very clean
July 12th 2016
Love it, I just wish It wasn't soo expensive!
July 6th 2016
Everyone is so nice! Rooms are always clean and never too hot.
June 29th 2016
June 22nd 2016
Need more help! Customers signing up for first time should be done separate from those established members just checking in
June 20th 2016
I went to the 78th and Cass location on June 19th and the service was great. They introduced me to the new mystique tan (which I loved), and helped me pick out the best color for me. I wish all the locations were that awesome!
June 16th 2016
Employees are almost always cheerful, helpful and very courteous. Their advise on products is helpful. Facility is clean.
June 6th 2016
Always clean and hardly ever have to wait.
May 28th 2016
The girls were pleasant, courteous and quick. They helped me with the upgrade I requested and had the room ready for me immediately.
May 28th 2016
Love tanning at Palm Beach
April 30th 2016
Taryn is s lovely young lady and does s great job
April 24th 2016
The girls working Saturday from the 42nd St store location working at the Cass location were AWESOME!!!!!! Best customer service I have had at that location in a long time.
April 20th 2016
The staff is always friendly and nice. They answer all the questions I have and help me out with the tanning beds. Thank-You so Much.
April 13th 2016
Everyone is very friendly and work their hardest to know everyone's name. They always suggest but never push things. Always clean!
April 11th 2016
I love when you guys have upgrades! The only constructive criticism I can give is to make sure ALL the employees at ALL the branches know ALL the rules and stipulations to the sales you guys run. I go between 2 different branches b/c one is close to home and the other to work and I always get the run around with different stipulations to the offers you guys run. One branch tells me one thing and the other branch tells me something else. So I end up calling like 5 times to makes sure I understood everything correctly. Kind of frustrating.
March 26th 2016
Staff is always friendly and very helpful!
March 20th 2016
I have been loyal to PBT for many, many years. I do not agree with the pricing or strategies used to sell packages. Went back yesterday after having had to cancel my membership a few months ago and it was the same thing. High prices, low quality bed. Extra $20 I wasn't told about until AS I was signing for the charge. Tanning is about the only luxury I get as a single mom and, though the locations are convenient, I'm not impressed overall. Most of the time Customer Service is pleasant and helpful. I'm most displeased with what I pay for what I get. Take options 1 and 2 away, leave one as the basic and 2 should be a higher level bed for $25 a month.
March 14th 2016
The bed didn't have everything working on it.
March 5th 2016
The fan on the bed was extremely dirty in room 19
February 29th 2016
I always have a great experience when I go. Everybody is very helpful and willing to answer my questions.
February 27th 2016
I tan alot, love it. The Girls are awsome, some of the bulbs are burnt out. Not sure if that makes a difference, but just giving feed back. Thanks Julie
February 23rd 2016
Very friendly and knowledgable
February 21st 2016
Friendly staff, clean room, quick
February 16th 2016
I really enjoy tanning at Palm Beach. I especially like the many specials they have to upgrade beds.
February 3rd 2016
Great experience and friendly workers, despite the fact that I was dissatisfied with my spray tan.
January 30th 2016
Staff is always nice. I don't usually have to wait unless I use an upgrade but the most I've waited is 10 minutes. Facility is always clean
January 29th 2016
I like the places I go to, nice staff. Don't get many rewards though.
January 28th 2016
The girls at the peony park location are always very friendly.
November 5th 2015
Enjoy tanning at Palm Beach.
October 8th 2015
Been a member for several years! Love by tanning experience..
October 4th 2015
I enjoy the service and convinent locations