July 16th 2020
The girls at this store totally rock ! Hands down best attitudes and always smiling ♥️
December 17th 2019
amazing Atmosphere . UV and sunless options
August 14th 2019
Rooms always clean. Employees always friendly!
July 31st 2019
July 17th 2019
Love my Palm Beach TanAlways smiling helpful employees and love the hours Love love love My tanning results Since I sit inside a cubicle all dayTanning helps me feel good when I wear my Summer wardrobe! ?
July 16th 2019
Every staff member is super nice, knowledgeable and efficient!! Great management. My fav store :)
July 4th 2019
Excellent, friendly, informative staff!!! Ashley is an excellent, fast service..
July 3rd 2019
Friendly staff, clean facility. Some people seem to push the upgrades and products A LOT. I understand that they are also salespeople, but if someone is not responsive to $10 upgrades, and mentions several times not being interested in getting super dark, maybe cool it on the $40 and up lotions. Other than that it's been a good experience
June 26th 2019
The girls on staff were very kind and sweet.They helped me pick out lotion and upgrade my package. I was however very upset as I went in the spray level 3 bronze and got 0 color.I use to go in a level 2 bronze and got very dark. Not very happy since I am paying for the highest package.
June 20th 2019
Hayli at the broadview heights location is simply the best!!!!
June 20th 2019
Excellent staff at Middleburg hts. Always fast and friendly knowledgeable staff. Ashley is excellent and very informative about tanning and products that are available.
June 20th 2019
Always friendly and do a great job getting you in a bed asap!
June 20th 2019
Cocktailing is my favorite thing to do and the ladies at my location treat me extremely well. Bed and booth are always clean and comfortable. Great customer service.
June 8th 2019
The girls at the Parma Heights location are so sweet and helpful!
May 5th 2019
The staff was friendly and the centers were very clean. Designer skin lotions are outrageously priced at $100 plus dollars.
May 3rd 2019
Very unhappy that Hemp body lotion is no longer available. Staff not very knowledgeable. When asked how long my rewards would last, I was told probably till the end of the month and "I'm not sure".
April 16th 2019
Taken care of and helped out with my skin tone to minutes tanned ratio
March 29th 2019
Very annoying that the girls upfront always try to get me to buy a lotion. I get it product sales are important but if I say no thank you 4 times and you are still asking if I'd like to buy a $100+ lotion, I'm bound to get a little annoyed. I brought in my own lotion she asked to see it and pretty much degraded me for using that "cheap" lotion instead of theirs. The beds are always clean and working properly. I enjoy tanning at pbt but do not enjoy the staff all the time.
March 8th 2019
Friendly staff, always clean
March 5th 2019
As always, the clean welcoming atmosphere and the friendly staff, make it a pleasure coming here
February 20th 2019
They are all very nice. Place clean no problems.
February 18th 2019
very polite staff in and out in no time.
February 17th 2019
Staff is good facilities are clean
February 16th 2019
Not a fan of the 24 hour policy
February 12th 2019
Always a pleasure to go there. Most times the girls have my name punched in before I even walk in, and i usually go once or twice a week.
February 4th 2019
February 4th 2019
Since i started coming to the one on york instead of tge one at midtown ( which is gone now) i have had a much more pleasant experience
January 31st 2019
Brittney was very friendly, considerate and Not pushy
December 11th 2018
Clean friendly staff
October 13th 2018
Employees are great! Want to make your experience memorable!
September 12th 2018
Great place-“where everyone knows your name “! Always polite and never along wait. Always CLEAN!
August 9th 2018
Always friendly staff!
July 9th 2018
June 15th 2018
Every time I go in to the Parma location they are great! They remember me and are always friendly.
May 22nd 2018
April 24th 2018
Absolutely love the parma heights location and Sarah but all the girls there are awesome..
April 24th 2018
McKenzie is GREAT!! I had such a good experience with her this past weekend, that I wanted to give her a hug! She made me feel like family!
April 22nd 2018
Always very polite workers. Exceptionally clean salon!
April 18th 2018
Everyone was very helpful, explained everything very well
April 17th 2018
The manger is always very nice and extremely helpful. The other two girls there are just there.
April 2nd 2018
Girls and mike are always friendly. Keep u up to date on specials and promos but don’t hammer u to death and make u mad. Although it seems like a constant turnover, overall good experience.
March 23rd 2018
Sarah is amazing at parma heights... Best experience I've had going to a tanning salon... She said she'll get me tan and I believe her, it's already happening... Love palm beach!
March 17th 2018
Service is always A#1 Tanning beds are great and always very clean
March 16th 2018
I go to PBT in Parma at the ridge park square location. The manager Mike is AWESOME! I have followed him to each store he’s ran because he is beyond knowledgeable on the products and beds. He has beyond excellent customer service and knows how to tan me perfectly each and every time. If it wasn’t for him, I wouldn’t be tanning.
March 1st 2018
Kaila is awesome!
February 27th 2018
February 22nd 2018
Great staff friendly
February 11th 2018
Always courteous, fast service
February 3rd 2018
Staff is always friendly. Never a wait. Always clean. I have been tanning here for YEARS!
January 6th 2018
December 18th 2017
Great friendly helpful
December 18th 2017
I usually have a good experience every time I go
December 8th 2017
Staff is amazing
November 30th 2017
Mike is such a fantastic employee there. Great customer services and product knowledge. He asks the right questions to help assist your in your purchases. When I buy lotions or upgrades, I only buy from Mike. He explains why this product would work better. I came in to just spray last night but ended up buying a new lotion. I purchased the double dip intensifier because he explained the benefits of the lotion. I had told him that I never cocktail tan because of not being able to use lotion, and he told me the benefits of the intensifier and how I can use it with both sunless and bed tanning. I have been tanning Diamond for over 2 years, and never have had that suggested to me. Thank you Mike and Parma Heights team
November 13th 2017
Very helpful friendly
November 12th 2017
Everything fine except when I come.to tan I would like a relaxing experience. Several times so loud with kackle and loud laughing can't relax . I'm not one to complain but when.friends are.coming in.to visit employees where it.effect experience its.a.problem.
October 26th 2017
Always a pleasure tanning here. Staff is always friendly. Facility is always clean. Would definitely recommend to others!
October 24th 2017
Everything has been good. Friendly helpful
October 23rd 2017
Had a problem with my tanning bed but Michael the manager was quick to fix the problem. Usually always a good experience!
October 20th 2017
Mike and staff are great, always friendly always informative they want you to get the best results and help you achieve your tan goals.
October 16th 2017
I have good service in here most of the time. They seem knowledgeable on the products and services. I really like Mike. However, I feel like there is a revolving door of employees.
September 19th 2017
Everyone is always so nice and friendly. They even remember my name which is always a sign of excellent customer service.
September 13th 2017
Everyone is always pleasant & cheerful!
September 9th 2017
Employees are awesome! York rd Parma
September 8th 2017
Wish they would have more spray tan specials!
September 7th 2017
Great employees. Mike is always so helpful and informative.
August 29th 2017
I love the employees, prices, and services!!
August 25th 2017
I usually always have a great experience! Only down fall is waiting sometimes for my favorite bed.
August 19th 2017
It is always a great experience at PBT. Aime is the best, friendly, knowledgeable and always smiling; great great manager.
August 7th 2017
Everyone is always friendly and helpful. The beds are always clean.
August 6th 2017
The workers know me and make me feel welcome
August 3rd 2017
Every time I go to tan all of the staff greet you, check your schedule, ask if everything was good with my sessions, they are just very helpful and friendly.
July 23rd 2017
Staff was very friendly and helpful
July 20th 2017
They are awesome. Everone there very helpful
July 15th 2017
Love the ladies at the Avon location, very knowledgeable & friendly.
July 12th 2017
I have had great experiences at all of the Palm Beach tanning locations I have used. Just disappointed in the company in general bc I had $116 credits at my tanning salon that Palm Beach bought out. I was under the impression that they would transfer. I have repeatedly asked about them but never given an explanation?
July 10th 2017
love all the team members here. they remember my name and are so friendly and helpful with recommendations.
June 26th 2017
Friendly staff. Immaculate environment.
June 21st 2017
June 16th 2017
Your workers are very knowledgeable and friendly. There is never a time that you walk in that you are not greeted with a warm hello!
June 8th 2017
Staff is very friendly and outgoing and are very knowledgeable on products!!! I am always greeted with a friendly smile coming and going!!! Could definitely do a better job cleaning tanning beds!! I shouldn't have to ask for a bed to be recleaned and it's happened more than once!! Lotion streaks from other people across the top of the bed or greasy lotion from the person before you on the handle when you go to close the bed !!! Gross!!! Floor Mats should be cleaned after every person as well but aren't that's a great way to spread athletes foot and other nasty stuff!!!
June 5th 2017
love Mike and Raven. Both are kind and truly caring and answer all my questions without any issues. They are both friendly and knowledgeable. I love going here..
May 12th 2017
staff very knowledgeable and friendly
May 12th 2017
Always clean. Never any problems
May 8th 2017
Maybe Management should re-think commissions on specials, etc. I recently learned that my Magic Mike as I call him, was transferred to another location. This saddened me, as he was the only person that knew my "situation" with Palm Beach Tan ... I'm one of the "old" members who still has "tanning bucks" and knows that once they're gone, so am I ... unless Palm Beach opens a location somewhere between Mayfield & Macedonia (there are NO salons close to my residence (east-side of Brecksville) or my workplace (Mayfield or Richmond). With this being said, Magic Mike gave me a special last year in which I had free tanning with an upgrade for 6 months. When the 6 months were ending, Mike would put my account back to where it was ... I wanted this same "deal" again this year, but feared with Mike gone from your Broadview Hts. facility, I would be using up my tanning bucks in no time! Now Sarah, the new Manager at Broadview, said she could give me the same deal, etc., etc. She even told me this special was coming up on May 2nd. I was going to drive to your Parma facility to have Magic Mike give me the same deal as last year, but he called me last week! I was happy & excited that Mike remembered me & this deal, as well as saving me gas money driving to your Parma location! Well, even though I was happy, your staff at Broadview wasn't! The reception I received wasn't bright & perky as they have been when I showed up for my weekly tanning this past Saturday! I didn't realize until then, that commission was made from this special.I'm sure if I was Sarah, I'd be pissed & upset too! But from one professional to another ... customers shouldn't know/hear the internal issues of businesses unless asked. This was the first time I did not enjoy my tanning session ... I felt like I committed a crime!
May 3rd 2017
everyone here is so nice and friendly and the manager is really great and very nice to explain everything and answer questions
April 19th 2017
The woman at the counter is very nice and after two times in she remembered my name? I was shocked? The place is very clean and you don't have a bunch of kids hanging out at the place, after all it is a business and the people run it like one, and I'm a tough critic.
April 11th 2017
Everyone is always so pleasant and always let me know what's new and what kind of perks I have available
April 8th 2017
LexI has been very helpful n knowledgeable about the products and assisting with my tanning needs. Would recommend all my friends to her.
March 30th 2017
the people here are incredibly friendly! the girl who signed me up was incredibly helpful and informative (i forgot her name...but she was on the tanner side with black wavy hair). 10/10 would recommend!
March 29th 2017
Your diamond monthly membership is wayyyyyyyyy to high. Should advertise I'm going to pay $92 after tax, instead of saying $80!!!!!!!! Lower the price for members who have been with the company for awhile, like a loyalty program. You guys look to desperate and hungry for money with all your overpriced everything.
March 23rd 2017
March 23rd 2017
I love Palm Beach. The staff is friendly. The products are wonderful. The facilities are clean. And the tan looks great!
March 5th 2017
bring back angie, alyssa, and victoria. amazing assets to the store and represented your company well, love the beds and cleanliness of the store, but wish your new employees and especially the morning girl focused more on customer satisfaction. there were moments I almost left the store due to such on proffesionalism. Other than that everything is great
March 2nd 2017
Too much wait time in the bed that I prefer & products are overly priced.
February 26th 2017
All the girls that work there are always very upbeat and positive. Always very clean, no problems.
February 22nd 2017
The girls are always so friendly and knowledgeable!
February 21st 2017
my visits are always pleasant. I enjoy seeing the girls happy behind the counter with a welcoming feeling. Taylor is great too, she has changed the mood of the parma heights store
February 19th 2017
Jessica Davis was very informative and knew so much regarding all the levels of membership you offer. It was hard to not take the Diamond level, but financially I just couldn't at the time.Looking forward to begin my tanning experience with you guys!
February 15th 2017
My experience was very good service was excellent ?
February 8th 2017
I have been a member for probably 20yrs now. Enjoy tanning here. Just not enjoying the team members that don't know what they are doing recently. Have had a couple bad experiences lately. Other than that, have always enjoyed tanning here.
February 1st 2017
I gave it 5 Stars but your app would only allow me to give you a 4 Start rating. I like how big the room was for the open sun tanning bed. I was able to move around a lot better then in the ones at the atherosclerosis locations.
January 24th 2017
Love this place!
January 6th 2017
Love tanning...everyone always friendly
January 3rd 2017
I always enjoying going in for a tan...The ladies are polite, friendly, and energetic. I always have the best experience at Palm Beach Tan Parma Heights, OH
December 31st 2016
Should have robes available to cocktail tan. Getting undressed and dress to only do it again is annoying or have the bed and booth in the same room.
December 30th 2016
Angie took the time to help me understand what I did wrong on my previous spray tan that left my hands all streak ridden. She was wonderful and my session was perfect!
December 3rd 2016
I love the girls at Parma hts. Just a shame you moved 2 of my favorites to other stores and brought in a manager that I find not as personable. Always a pleasure tanning w you guys!
November 24th 2016
Always great service. Parma Hts.
November 14th 2016
My visits to palm beach tan are great and the associates are very nice
November 13th 2016
Nice workers clean friendly. Makes you feel good.
November 9th 2016
Veronica and Lexi were very helpful and friendly.
October 28th 2016
All of the associates are awesome. Angie has been especially helpful. I love it there. Great deals on upgrades.
October 28th 2016
Special thanks to Victoria for going above and beyond! I had wanted to purchase a particular lotion, for which she had discovered they were out of. Much to my surprise, the next time I came into the salon, she had a bottle waiting for me! She had tracked down the only other bottle at another location and had it waiting for me! Very impressive! Awesome customer service! Worthy of this shout-out!
October 27th 2016
I love the girls who work here, they are always so welcoming and friendly, go above and beyond in client care.
September 20th 2016
Everyone that works at my location is so friendly , all the time . And they keep it spotless . Great staff !
September 20th 2016
Always so friendly!
September 12th 2016
I like the beds and employees are nice... However, every time I go in there someone is trying to sell me something! I understand there are sales but EVERY day there is something new and it's annoying. I also understand the associates jobs and don't feel like PBT should be pressuring them to shove products and services down customer throats. Maybe PBT should lay off there employees a bit so they can actually enjoy there jobs. I notice a lot of turnover and I have visited more than one location multiple times.
September 4th 2016
The ladies are all so friendly at this location and never pushy with product sales. I have gone to other locations for convenience factors and never have felt as welcome as I do at my home store
September 4th 2016
The girl who signed me up was amazing!!!!
August 31st 2016
The girls at Parma Hts are always nice and inviting snd make me feel like a friend. Very comfortable there.
August 30th 2016
The beds are very high quality, knowledgeable and friendly staff and my favorite part is all the specials!! I'm a sucker for good deals!! I love the half off lotion specials and specials on upgrading.
August 30th 2016
Sarah is a wonderful manager. The vibe of the salon is always positive. If there were to be anything wrong, I know Sarah would hop on it to get it corrected.
August 29th 2016
the associate was very helpful and let me know of my options for upgrade in a manner that felt natural and not forced.
August 22nd 2016
It's always a pleasure to do business at the York Rd. store!!!
August 9th 2016
I like to do the stand ups but for the past few weeks....haven't used due to the fact they need new bulbs. So I have had to use a 'bed' which with my plan I only have 3 sessions left.
August 2nd 2016
i love going to the York Road, Parma store... the girls are always so friendly and helpful
July 28th 2016
Alyssa was probably the nicest and most knowledge person I've ever encountered. She helped me out when my membership from TNT didn't properly transfer. No big deal, it happens. Sucks I lost almost $200 in upgrade dollars but it was at no fault of PBT. Great place, products and beds. Glad to be part of the PBT family
July 27th 2016
I am a TNT customer that switched over to PBT when my location closed their doors (Parma). I would have given this 5 stars, as I have experience at the Parma and Parma Heights locations, but there was one Associate (I believe a shift Leader at the time) who was not friendly and came off a bit rude. She acted like she was doing me a favor for "courtesy tanning" me (because all of the accounts had not been fully transitioned yet), even though I was on the list for a Diamond membership based on my membership from TNT. Another employee at a different location let me know that my account clearly says what membership I have and everything was fine. This girl in particular never smiled, gave me different promotion options than the girl the day before (who was a ball of energy, welcoming, and very informative) and looked me up and down while I was standing there waiting/signing in. I felt like she was accusing me of lying about what membership I had. She never asked another employee or looked on her TNT user transition sheet (as the girl the day before did) to verify what membership I had. Everyone else has been welcoming and very kind. Perhaps a customer facing role, as well as shift leader, might not be the best for her. I can provide a name at your request.
July 21st 2016
The girls at the Parma Hts store took the time to help me pick out the right bronzer, then gave me an upgraded bed after my purchase. I am nothing but pleased with my experience with PBT thus far. Keep up the good work!!
July 13th 2016
You guys are great---the people who work there are so sweet and kind----also the rooms are kept very clean---thank you for your effort-
July 7th 2016
The staff at Parma Heights is fantastic-especially Malinda, Kaitlyn and Angie! They are always very friendly. They know the beds and the products very well and always recommend products that suit my needs. They always tell me about sales and promotions without being pushy or demanding.
July 3rd 2016
I love going here everyone is very friendly and knowledgeable
July 2nd 2016
Staff is very friendly and helpful
June 29th 2016
i am so happy with my tanning experience..... i absolutely love the York Road store, in Parma Ohio... Melinda has been so sweet and helpful... as has Angie.... and the staff is always smiling and pleasant.
June 16th 2016
My wife and I been going there for over 1 year and it been great. The people are very helpful. They are very friendly.
June 15th 2016
The ladies are always very friendly & helpful.
June 14th 2016
The staff was so friendly and very helpful
June 8th 2016
When I walked in one of the workers was sitting on the ground near the back. The sales lead wasn't very kind, she didn't crack a smile and she even seemed a little unsure of herself asked me questions about my account that she should have known.. And I had to greet my self goodbye
May 17th 2016
At my location everyone is always so nice and welcoming! Love the manager so much
May 15th 2016
The service is great and the ladies are very informative on deals going on.
May 12th 2016
Loved it. Best tanning experience ever .
May 12th 2016
The employees are SUPER nice but I really hate being asked to buy something or upgrade every time I walk in the door I go there to tan!!!
April 27th 2016
The manager was very helpful with explaining everything to me since it was my first time tanning. She really went out of her way to make sure I was pleased.
April 22nd 2016
I know it's sales with commissions, but I hate being asked EVERY TIME I GO to buy something. Three friends I originally referred have left to tan elsewhere for that reason. I get them in and you chase them away!
April 20th 2016
I always feel super welcome when I walk into the salon. They always let me know on the current promo if there is one, but they never push if I'm not interested. My needs are always accommodated.
April 2nd 2016
Always pleasant & friendly.
March 31st 2016
The Staff is funny, welcoming and energetic. Malinda is very professional as the manager and makes sure she welcomes any customer that walks in the door.
March 30th 2016
Angie Markus at Parma heights always makes my time there incredible. She knows her information on the products and knows how to pair the right product with the right person
March 22nd 2016
Always a great experience w/ this crew!
March 13th 2016
I always have a great experience at the Parma Heights location! The staff are always friendly and knowledgeable.
March 11th 2016
Love this place but wish prices weren't so high
March 9th 2016
The new manager girl is awesome!! She fixed an issue that I had from a couple months ago and she was very professional
March 5th 2016
The girls at the Parma Heights location are very nice !!I'm allergic to the sanitizer so they wash my bed down with water before I get into it!! the very nice clean place also just a wonderful experience all around!!!
February 17th 2016
Way to pushy in wanted to sell products. Two friends I referred stop going to PBT and now tan somewhere else because of it.
February 11th 2016
As a diamond member for quite some time, I enjoy tanning at Palm Beach. It's 'ME' time to relax and get color at the same time :) Parma Heights is my home salon, where I enjoy the workers (who greet me by first name and are personable). The beds and lobby are clean; no complaints. While I understand the staff may work on commission, worth mentioning may be that the lotion sale approach is very aggressive. I'm not stating this towards a particular person ..... since I've been frequenting the salon for a few years now, I've been around for the turnover of many employees. And it's always been extremely aggressive no matter who is behind the counter. I've been happy with the products I've purchased, just wish the push for product was 'toned down' a bit. Thank you for listening.
February 10th 2016
The prices are good for a tanning salon and some of the staff are super great but Sales are pushed way too hard. When I've had a long day at work and want to take some time to relax I don't need someone digging in my pockets every time I walk in the door. Makes me not want to go at all.
February 10th 2016
I'd give 5 stars if I didn't feel I was being ripped off every time I buy a lotion. I feel like prices are always changing on certain products... But they only change when it's a different person trying to sell it to me. Like they're trying to make a sale, but lying to me about the price. Aside from that, I love palm beach.. Tanning beds are phnominal
January 30th 2016
I love the staff, they are all so sweet and super helpful. They answer all my questions with a smile. I love going there. They are doing a great job!
January 28th 2016
Everyone who works here is super nice! Its always clean. I use versaspa. Love it.
January 26th 2016
They are very friendly and helpful
November 10th 2015
Way to pushy in selling products or upgrades. Can never walk in just to tan, always pushing something. That's why 2 friends stopped tanning there and even choose to pay more somewhere else.
November 8th 2015
it's a great place to tan!
November 6th 2015
November 6th 2015
I really appreciate the staff there. Everyone is always pleasant and helpful. The facility is always clean, and kept up. I would recommend this place to s everyone.
October 5th 2015
Great Place to go. Very clean, and the staff is great !
October 3rd 2015
The staff is wonderful! They are always happy and friendly and really make me feel welcome!