June 10th 2020
Always nice, always clean
February 17th 2020
Great beds they are a little pricey it's worth a and the spray tans awesome a** for Christine
January 23rd 2020
Excellent staff who were VERY helpful and the facilities couldn't be any cleaner....
November 14th 2019
I will buy package when i get back from Florida for the summer. Buying walk in was over the top expensive even when your so white and can only go in for 5 minutes and the price is still $30. Employee was great and very friendly.
September 12th 2019
Great service at broadview hts location! The girls are super friendly and keep me posted on upcoming specials.
August 4th 2019
Clean, friendly, and welcoming.
July 30th 2019
The seconded I walk in Michael would say Hi Rose I'll be right with you
July 25th 2019
Very clean, fast, and friendly people!
July 24th 2019
Friendly knowledgeable staff. Always clean and smells so good in there! I love my tanning experience every single time!
July 12th 2019
Love everyone that works at Strongsville!!!
June 25th 2019
The branch I go to is fantastic! They ALWAYS greet me and say goodbye. You don't get that at most businesses. Beds and salon is very clean.Just so you know, I don't know anyone who works there personally and I rarely rate anything.
June 24th 2019
Very friendly staff . Never wait to tan and super clean . I love tanning here and wont go any where else .
June 22nd 2019
The girls there are always very friendly & knowledgeable:)
June 8th 2019
My experience is always pleasant at the Brunswick location. The girls are always very nice & attentive. Farrah the manager is one of the sweetest girls Iv ever met !!!! ❤️
May 15th 2019
Great team at Strongsville.
May 13th 2019
Very friendly knowledgeable staff. Extremely clean and wonderful beds and amazing products. I’m so happy I go here and no where else. I look forward to going tanning it makes me happy!
May 9th 2019
Mike the manager is very professional,knowledgeable, easy to talk with, etc. etc.. I look forward to seeing him twice a week. Mike makes my visits very enjoyable!!!!!!
May 9th 2019
customer for about 4 years... walk in and a new customer was signing up so I patiently waited right behind customer. Another customer walks in and stands behind me after about 7 min. of me being there and then sits down after 2 min. because wait was long. Manager then finishes up with new customer and says girl was cleaning the bed he was going in and Manager tilts head to look around me and calls up the girl by her first name who sat down and says.. you were next right? She said No? She was.. but manager didn't ask me?? And didn't apologize when the girl said No, she was next! Same manager will tell me when he is selling two for 10 upgrades but when it was $1 upgrade never mentioned it... Not very happy....
May 2nd 2019
Very nice staff. Very clean. Nice service.
May 1st 2019
Mike the manager at Strongsville is great. Very friendly and helpful. We are always greeted quickly and taken care of. The store is always clean and well taken care of.
April 25th 2019
The manager, Mike, is very helpful and pleasant . He always know which tanning bed I want. I look forward to seeing him every time I come in!!!
April 19th 2019
Everyone is always friendly and helpful
April 18th 2019
The experience at Palm Beach in Strongsville was fantastic. The staff is always very friendly and knowledgeable. I'm able to stop in there on my lunch break and can get out very quickly thanks to the efficient service.
April 17th 2019
Employees were grabby and that manager is a queer bird
April 16th 2019
Very nice in resigning back up. The gentlemen was super nice and very helpful. Nice to see the business running better. Sorry forgot his name?
April 15th 2019
I absolutely love the Streetsboro location, the staff is very friendly and always ready to answer any questions I have!
April 7th 2019
When I go into the Strongsville store I’m always greeted with kind words and joyful people. It is also a clean facility
April 6th 2019
Staff is wonderful, rooms are clean, and i always leave happy and tan. Thanks y'all!
March 30th 2019
Everyone was very nice a d answered all my questions, I was really hoping to buy visits but I understand the whole monthly thing, I travel between Strongsville and Streetsboro so now I can tan at either place, works wonderful for me!! ???
March 29th 2019
I love palm beach in strongsville Ohio. The crew there is wonderful. They are all extremely friendly and helpful. They even remember my name
March 21st 2019
I enjoy only going to the Strongsville location. The staff is the greatest and they always guide me to get the best color!
March 21st 2019
Love this place. Absolutely the best customer service and always clean rooms.
March 15th 2019
This is my first time tanning. Mike showed me around and explained everything to me! He was great!
March 7th 2019
I love going to the Strongsville Ohio location, they are very knowledgeable and professional
March 5th 2019
I always look forward to tanning in the e‼️ You have the best staff in the morning ‼️‼️
March 3rd 2019
The manager explained all the different beds and how they worked. He was very knowledgeable and helpful and I would recommend this tanning places to anyone.
February 21st 2019
Clean, very attentive, very friendly, very responsible manager. No complaints???
February 6th 2019
The employees are great, very friendly, and the site is always clean
February 3rd 2019
Always nice friendly people make my day after a long day at work thank you
January 26th 2019
All the employees at the Strongsville location know my husband and I by name and are always so kind when we come in. It's always very clean and often times We see them cleaning if there aren't many customers. We loved this location!
January 22nd 2019
Great customer service. They are always friendly and helpful. It’s always nice and clean.
January 15th 2019
Everything is always great!
January 10th 2019
I really enjoy going to pbt. The staff is always so friendly and inviting and the tanning beds are always clean and working great! It’s a great addition to my day.
January 8th 2019
All beds I’ve experienced in the last two months (even with an upgraded package) have had weak bulbs and need replacing.
December 5th 2018
I recently switched Salons from Middleburg to Strongsville. Strongsville is closer to where I work out and my employer. Boy ~ What a difference!! I actually after 2 years upgraded to the highest Diamond level BECAUSE of McKenzie at Strongsville. She is very professional, friendly and knowledgeable in the field. PLRASE keep this one there!! Cassandra n Christine were great at Middleburg and unfortunately it has not been the same since them moving and leaving the company.
October 22nd 2018
Every day new employees. Nobody ever knows who we are.
September 21st 2018
Manager could be a little better at enjoying his job and his customers. I had to wait while he finished his phone call. So many great managers before this one
August 27th 2018
The staff are always a pleasure to see and they treat you as a friend
June 3rd 2018
Lock on door broken. Made me a little uncomfortable
May 2nd 2018
Gabbie is super sweet and nice. Makes suggestions on beds and the place is always clean
April 23rd 2018
Everyone in this store is always so friendly and helpful. They really take time to explain the different add-ons, bed features, choosing a spray color, etc. I think I purchased every item discussed with your team just because of how well they explain it.
April 18th 2018
The girls working at night are rude
April 12th 2018
Great team members at Strongsville location.
April 9th 2018
Friendly service, helpful, and nice clean equipment!!!
April 6th 2018
Shannon at the Stronsville location was AMAZING!!! she answered all questions and more! She truly went above and beyond. I'll be referring people to the Strongsville location simply for her! I have been a PBT'er on and off for a handful of years and have always loved the quality of product.
April 5th 2018
I enjoy tanning there but am not happy the with the top plan we have to pay extra for the new spray tans
April 3rd 2018
Going in every morning and just experiencing positive and upbeat employees is great!!! I always love coming into a clean salon as well!
April 1st 2018
The new manger is super friendly and helpful. I love the color spray tan.
March 28th 2018
I visited the salon for my twelve minute vacation today and walked out with an exfoliator and tan extender. The staff is always so helpful and knowledgeable and the facility is always clean!
March 1st 2018
I love the salon beds- very clean and definitely get you the beautiful bronze your looking for. However, I dread signing up for packages . I froze my account and signed back up in February however I was still debited my freeze fee. Which I don't feel is right and every time I sign back up the packages and the offers never work. I did one of the highest beds and it states 1 month of package you get one free upgrade- they said that that is not how it works and the sheet is just confusing. Like I said I love your beds and get tons of emails about specials and deals are never elgible unless you buy this or do this- frusterating!
February 3rd 2018
Love my salon! Katie Goins makes it a great experience!
February 1st 2018
Great staff and very clean tanning salon!!
January 30th 2018
Girls always friendly and efficient!
January 3rd 2018
I have been a satisfied level 3 client for years and beginning this Fall, the beds at the Strongsville location have all stopped providing a tan...turbos, melon, and front bed included. Not good for my $70/month investment!!
October 25th 2017
We love Katie in Strongsville
October 18th 2017
October 8th 2017
Employees seem so annoyed to be at work
September 28th 2017
Katie in Strongsville is always friendly and greets us with a smile. We love her!
August 23rd 2017
Great staff! Helpful and always friendly
July 23rd 2017
I used the cream liberally like the girl told me but I still had tanning on my fingers and splotches on my wrists. Hoping nesxt time doesn't do it. Katie was very helpful and energetic and was great to work with. I did think the primer and soap were a but expensive.
July 18th 2017
Enthusiastic staffExplains programs well
June 29th 2017
Staff is always a pleasure to talk to!!!
June 21st 2017
Love the girls love the beds and conivence factor.
May 25th 2017
Great people and have the best tanning beds
May 25th 2017
12 minute tan. Good experience. However, everytime you go in there, the music for the tanning rooms don't work. You pay for an upgrade and then the tanning beds don't have the music that can be piped into the rooms.
May 19th 2017
the girls are great and friendly! Great staff in Strongsville!!
May 7th 2017
Katie Goins is an absolute joy to deal with!!
April 23rd 2017
Everyone is very nice and helpful! Katie at Strongsville is always on top of things!
April 11th 2017
The staff is so nice and knowledgeable at the Strongsville Palm Beach Tan.
April 6th 2017
Love this place. It never disappoints and all the specials make it very affordable for the quality you get.
April 6th 2017
A couple weeks ago I went to redeem my free upgrade and was told it expired, even though the email said 30 days and was within that time frame. She did end up giving it to me but said the emails don't always come out timely. Please look into this issue.Also, went in around 2 last Saturday and only one girl was on staff.... And she was fairly new. Not sure who thought that was a good idea on a Saturday, in spring, in Ohio. She was very polite and quickly working to get the beds cleaned, but we were waiting unnecessarily due to staffing issue.Don't get me wrong, I'm happy with the facility and the services. But, you're asking for feedback. You won't know if I don't respond honestly. ;)
March 31st 2017
Everyone here is always very kind and human. Great place.
March 22nd 2017
I am probably one of the long time members ar this salon.. The price of up grades and levels always seems to change with the store manager. When I first signed up maybe 12 years ago. I had the highest level membership, I also had 3 memberships for family members. I am serious considering a new salon. Super Tan it is not but all things change, what is the procedure to end the automatic deduction on my Credit card.
March 21st 2017
Great feedback on helping me purchase a new lotion.
March 11th 2017
Staff manager (Katie) needs to act more professional, many times I'll be tanning and I'll hear screams or very loud giggling from the lobby and it will disturb my peace, just to find out it is coming from the managers friends who come to visit. I have told her about it already and once is enough for me. I once waited at the counter for 5mintues for her to finish her conversation outside with her friends while I stood there. I am not pleased with this. I have spent over $300 at this location and until something changes in management I will not spend another dime.
January 13th 2017
Katie does a nice job @ the salon. Karie is very pleasant with thePatrons .
January 8th 2017
Friendly staff. Never pushy, but keeps me updated on deals, some of which I love taking advantage of. Never have to wait. Conveniently located!
January 1st 2017
My main complaint is when I am entering the facility and the person in front of me is either a new customer or the staff is trying to sell them an upgrade to their package. Numerous times I end up waiting 5-10 minutes listening to a sales pitch to that person. Why should existing customers be forced to listen to this vs. just cleaning the tanning bed I want to use and let me tan, then deal with that other person?
December 7th 2016
Love Kait keep her at Strongsville
December 7th 2016
I love kait she is awesome. Maybe a free upgrade once in awhile lol
November 28th 2016
I went to Strongsville Tanning salon. The staff was very friendly and helpful.
November 17th 2016
Always nice people, always very clean
September 20th 2016
I visit several different locations & I appreciate that flexibility. The staff at Brunswick & Strongsville are always professional & polite. The staff at Middleburg Heights was a sweetheart even though I came in 10 minutes prior to closing last weekend, she took the time to answer my questions & suggest which bed would be best.I have had the diamond level bed out of water/aromatherapy at 2 different locations several times. That's disappointing when you pay extra for an upgrade.I appreciate the "bonus" email freebies however it's disappointing when the coupon is for something you've already paid for so you actually get nothing free...I had already upgraded so my "free" upgrade was nothing.
September 20th 2016
The staff has been very professional, not super pushy with upselling, and the beds and rooms are new, well maintained, and clean.
September 9th 2016
I have always had a very positive experience at all 3 PBT salons I have gone to. The staff are all very accommodating and friendly. I am very happy with my experiences with PBT.
August 31st 2016
Absolutely love tanning at palm beach in strongsville, OH!! The staff is amazing and so are the beds!!!
August 30th 2016
Allie really helped me out in my unfreezing my account phase and back into my tanning routine!
August 17th 2016
I'm not sure why I bother since I've given subpar ratings and have had no contact from anyone. The sales, stop it. Stop shoving it down my throat. If I need something, I'll ask. I'm not spending money every single day I walk in. The bathrooms, CLEAN them. If you are going to have a public restroom, how about some standards? Dirty beyond belief, no toilet paper half the time and this last visit, no soap. I usually wash my hands after tanning because of my lotion. I had to walk over to a neighboring business. Pathetic. Things seemed better as Super Tan. Palm Beach is typical; the big guy swoops in, gobbles up the little business and then stops caring about it's customers. Way to prove that theory right.
August 10th 2016
The facility was clean and the staff was pleasant, but I was disappointed that none of the diamond level beds were available after I purchased a diamond level package.
August 4th 2016
Friendly, helpful service
July 14th 2016
Very clean rooms and beds, professional and knowledgable staff
July 6th 2016
Always great, staff is amazing and I'm always in and out quickly.
June 16th 2016
Amazing beds and an even better staff at Strongsville, Ohio.
June 14th 2016
I love the beds at Palm Beach Tan. However the beds should be superior - that's your business. The people and the actual location sets its apart and Palm Beach is just average. 1. Bathrooms. I go in every visit to wash my hands. Thank god I never need to use the toilet. Strongsville and Middleburg are deplorable. 2. Sales. I get it. This is a sales business but Christ... If you've asked me once, you've asked me 100 times. No I don't need lotion. I don't need $100 lotion even if there is a promo. I'll buy things when I need them, not so you make your commission. 3. Place for personal belongings. A tiny stool isn't going to fit all my clothes, my purse, etc. Middleburg used to have benches in some of the rooms and I haven't been in a handful of months but 2 hooks don't cut it. 4. If you are going to have me sign in, look at the paper for my name. Don't make me write it, speak it to you and then I have to spell it verbally anyway. I just wrote it down. Read it. Also, don't say 'what's your name again?' when I arrive. Adding the word 'again' doesn't make it any more personal. You don't know my name. You didn't remember it and it wasn't on the tip of your tongue. Just ask. Don't pretend. It's fake. 5. Display promo pricing. Display pricing in general. It's quite sad when the associate flips over a piece of paper and writes down a ton of stuff that doesn't make sense (to some) on purpose. To try to confuse the customer into agreeing to services they don't need. Be honest and transparent. If you think we don't know that's a 'sales tactic', surprise, we do and we don't appreciate it.
June 5th 2016
Love this place!!!! Super clean and the girls are very knowledgeable. Couldn't be happier with the salon the girls did not push a sale on me they really took the time to help me figure out what worked best for my want/need. I was interested in a spray tan but was a bit reluctant (didn't want that orange glow!) i got my first one on a Saturday and when I went back to work the next week I was kinda surprised on all the compliments I got! I was sold!!! Bought a package as soon as I could.
June 3rd 2016
5 stars. Everyone is always so nice, place is very clean, and I get a great tan!!
May 24th 2016
Chelsea at the Strongsville, OH location is GREAT!! Always upbeat and friendly, and sincere.
May 19th 2016
Staff is always so friendly. I enjoy coming in everytime.
May 17th 2016
Very clean. Friendly staff. Really liked the spray tan both too.
May 15th 2016
Ive been attending at 3 locations, medina, middleburg hts, strongsville....great service, love the beds! Highly recommend Palm Beach Tan!
May 2nd 2016
On Sunday the tanning center was busy ,the 2 young. Ladies did a nice job getting all the clients in rooms to tan.
April 29th 2016
Everyone was very nice, not pushy. Gave me a very nice informative tour showed me all the facilities.
April 27th 2016
The staff is always soo friendly and energetic. The only issue I had once is that I don't feel my bed got cleaned very well. The staff was short and the employee seemed rushed to multi task while another employee was in the parking lot. All things considered, everything that could have been done, was definitely done.
April 15th 2016
Pleasant atmosphere great people and awesome beds!!!!!
April 14th 2016
Very friendly staff. I love the Strongsville location. Great job guys!!
April 8th 2016
My experience here has been phenomenal! After going around from salon to salon, I am glad to have found one with such very lovely staff. Every time I go in Bianca and Malinda are the sweetest girls and help me with whatever I need!
April 8th 2016
Love the tanning salons I've been to. Everyone is super nice and always carry on conversations.
April 6th 2016
Everyone in the strongville ohio store is amazing.
April 6th 2016
Love Malinda and her team at Parma's location
March 29th 2016
Managers aren't always friendly or bother to ask if you need anything
March 25th 2016
Your employee Jordan at the Strongsville location is awesome. She just brightens my day when I see her !!! She's very accommodating and helpful and offers great advice. She's a good sales girl and it shows that she really cares about her job.
March 23rd 2016
Friendly people and the tanning beds are clean
February 27th 2016
Uncomfortable at this salon. Pearl rd in Strongsville. Very unprofessional and cared only about the other associates that were there (4 in total-laughing and carrying on). Didn't ask if I needed lotion or anything. I haven't tanned in quite awhile and the manager wasn't concerned about how long I was tanning. Good thing I know as I have been a member for a long time. Probably go to a different location
February 24th 2016
Overall, I enjoy tanning here. However, I don't like the fact that I need to let them know way in advance when I need a vacation hold( otherwise I get charged for the month) . I travel frequently and it's not always possible to do that. And also the fee for "freezing" the account isn't great, especially with long time customers! I also can't stand the constant promoting of products. If I want/ need one I would get one. The staff, however are always extremely pleasant and helpful!
February 22nd 2016
Caitlin and Jordan were very informative and helpful. They made me comfortable joining into the diamond membership.
February 20th 2016
Great equipment and staff.
February 11th 2016
I am always greeted with a smile and some of the girls even remember my name and things about me! They ask how work is, my sister, my boyfriend... Cat especially rocks!! Love it here
January 31st 2016
Very clean and professional staff. Always helpful and quick service.
January 29th 2016
Your sales people are either much too pushy about sales and getting you to upgrade, or they do not let you know about any deals at all. I hate having to have a conversation about products I am not going to buy because they are pushy. Mosy of the time I am on a time crunch and do not want to deal with the cycle about products.
January 29th 2016
I Think that Cat does a great job , the tanning rooms are clean ,all the Employees are nice. I would like to see the bulbs changed mo re often
January 29th 2016
The overall experience was good. I don't like being pressured into buying things just because of a discount I have or points that I have. It makes for an unenjoyable visit; which is every time I come in.
January 28th 2016
Friendly employees, great place to tan and relax.
January 28th 2016
Awesome staff at strongsville! !!
January 27th 2016
The 24 hour rule is very annoying. I want to be able to tan according to my schedule!
January 26th 2016
Everyone at the Strongsville, Ohio location has been wonderful!! Cat is a huge help answering all my crazy questions
November 5th 2015
It would be nice to be able to grab an extra towel if needed and to have baby wipes to remove makeup with. Also, tanning stickers would be a good idea.
November 5th 2015
Always feel welcomed when I go in, the staff is always smiling and knows me by name!
October 14th 2015
The staff is always so fun! The facility is clean and I always love the color I get every time I leave the salon.