March 11th 2020
Always clean and I never have to wait!
December 4th 2019
Great, friendly place
November 21st 2019
PBT (Germantown, TN) is the best salon you'll find, hands down! They have the best beds, awesome tanning products, and you won't find a cleaner salon! Above all, the BEST staff to be found. Hands down. They greet me by name when I arrive and always tell me to have a great day when I leave. You won't be disappointed, and you'll get the desired level of color that you want. Keep up the great work. PBT rocks!
November 5th 2019
Always a great experience! Super sweet staff!
August 29th 2019
Why I love PBT (Germantown, TN)...1. The best beds to be found 2. The salon is spotless3. Awesome tanning lotions and after tanning lotions4. The most wonderful staff. They greet me by name when I arrive and always say and wish me a well day upon leaving.5. The staff (and please don't make any changes!) Megan, the manager, Hayleigh, Payton, RachelI love my salon so much, that I brought fresh donuts to the staff today as a small thank you.
August 24th 2019
Great customer service
August 21st 2019
Everyone is Always helpful and friendly and knowledgable about tanning products and let us know about special offers.
August 7th 2019
Very nice best place to tan I have ever been to,
August 6th 2019
Simply put, the best of the best. I've been tanning for over 30 years and PBT (Germantown, TN) keeps my tan and skincare in the best possible shape. They know what I need and when I need it. So knowledgeable about every product. I'd like to give a shout out to Megan, the manager, Hayliegh, Payton, and Rachel. You will love the salon. Clean, nice and cool, and the best beds for serious tanners and for that matter... beginners. You'll love PBT. They rock!
July 17th 2019
My salon (Germantown, TN) is the best. Put plainly, it rocks! The strongest beds, best lotions, and clean as can be, However, its the staff that makes the difference!!! Megan, the manager, Macy, Hayleigh, and another sweet girl I call Leona Lewis (long, but great story!) Please don't change any staffing. I've been at PBT many years and look forward to more!
July 14th 2019
Everything was fine - except the towel in the room where I got my spray tan was wet.
June 30th 2019
The staff is helpful and friendly and the beds are awesome!
June 23rd 2019
Always ready for their customers.
June 15th 2019
The best by far! I love my locale in Germantown, TN. The staff goes above and beyond to keep me informed on the latest, greatest lotions, primers, and extenders. The staff always greets me by name, and that makes such a difference. I'd like to give a shout out to the current staff... Megan (new manager) Hayleigh and Macy. The salon is spotless too. So, in a word: AMAZING!
June 12th 2019
Awesome employees, always kind and very helpful, also take pride in knowing their clients and what their need are
June 11th 2019
Didn’t have the bronzer I wanted for my spray tan.
June 7th 2019
Staff is always pleasant and smiling. Very helpful.
May 15th 2019
Love, love, my salon....Germantown, TN locale. Awesome new manager, Megan and her staff go above and beyond my expectations of running a tanning salon. Hayleigh is fabulous and both always are so polite, with greetings when I arrive and wishing me a great afternoon upon leaving. Macy and Kacy are also fab at the salon. All are knowledgeable about every product the salon carries, and the staff always lets me know when a promo is going on and whats best for me. I was Diamond member at Tan-N-go before being transferred to Palm Beach and so happy that my monthly membership was carried over. The salon is spotless and the staff keep the air conditioning on and its always nice and cool. One thing that I could wish for would be keeping the current staff!!! Thanks PBT! M.F.N.
May 3rd 2019
Very helpful associate. Out of nose and eye protectors for spray tanning. This has been an issue several times.
May 3rd 2019
Employees are always upbeat and happy. The additional tanning opportunities are a pleasant surprise. I enjoy the visit and atmosphere.
May 2nd 2019
Staff is always friendly and helpful - love my PBT
April 29th 2019
Love PBT! The best beds and the friendliest staff to be found at the Germantown, TN salon. Great beds with strong bulbs. Super clean too. I'd like to point out Hayleigh, Macy, the manager Katy, and really all the girls. Each goes above and beyond to ensure a great tanning session. Simply put, they rock!
April 28th 2019
Once again, I have a level 3 package and was unable to use it because the only two level 3 beds they have were full and already had 2 people waiting in front of me. So I had to use the level 2 bed instead of the level 3 that I am paying for. It’s extremely frustrating.
April 23rd 2019
I signed up at the Germantown location. I came in with the lotion I bought last year. I felt pressured by the young lady who signed me up. She told me my lotion (which was still on the shelf) was being discontinued and I should buy something new that day because there was a 30% off sale. This went on for a few minutes and it seemed like she was on commission and really needed to make a sale. The lotions are very expensive even with the discount and I couldn’t justify buying something new.
April 8th 2019
The wait time for a level 3 bed was incredibly long. Staff was nice about it, but the last 3 or 4 times I’ve gone I’ve had to wait a long time for level 3 beds to open up. They only have 2 of them and that’s the package they keep pushing to everyone.
March 30th 2019
All the girls are very helpful and friendly. The facility is clean. Macy (and her twin) know me by name and always greet with a smile
March 26th 2019
I was trying to ask for a bronzing tanning lotion that is on the cheaper side, and the girl wouldnt ever show me anything under $100. I asked a few times and she started with the lowest priced one she would recommend and then went to higher priced ones. she told me she wouldnt recommend any others due to the skin care - i understood her concerns but i also understand what is and what isnt in my price budget at the moment so i cant buy something expensive for the skincare if i cant afford it at the moment, especially since i've spent almost $300 in products in the last month. after explaining all of that to her she was still trying to get me to buy a $11 tanning packet just to try the lotion, and if i liked it i could spend $100+ (not in my budget). I stopped trying and just went tanning with what i currently have. Hopefully i'll have better luck the next time i go in.
March 21st 2019
My experience is always great. In and out with no problems!
March 5th 2019
The absolute best, hands down. The salon is so clean. Almost all of the beds have newer bulbs which make such a difference to those of us that tan on a regular basis. The staff is awesome! (Germantown, TN. locale) The manager Katy, Macy, and all the girls go out of their way to assist you. They are so knowledgeable on all the products that best fit your need to reach that golden tan. Highly recommend!
February 14th 2019
Great place!!! Friendly staff clean!!
January 30th 2019
January 30th 2019
My favorite place of all the PBT locations. Most employees are very nice and helpful.
June 26th 2018
The bed I use is out of order. I was told, “ we are waiting on the repair man”.I’m tired of being asked to buy skin care products every time I come in the salon.
April 30th 2018
April 14th 2018
I love this location. Always so nice and professional!!
April 14th 2018
I love the tan I get from palm beach and the beds/bulbs are the best.
April 6th 2018
I felt that the staff was very knowledgable. I was initially being helped by someone who was new. She was very helpful and when I asked a couple of questions she was not sure about she got help from the store manager. I don't recall his name but he was extremely knowledgable and help to both myself and his new employee. I look forward to being a repeat customer.
April 4th 2018
Love, love, love (you get it!) my salon (Germantown, TN) locale. The best staff by far! I'm a 3 to 4 times a week tanner, and the awesome staff always try to put me in a room with newer bulbs. I'd like to give special accord to Trent, the manager, Dancy, Rachel, Marley, and Jessica. It's a great feeling when the staff greets me by name when I arrive and leave the salon. I know my locale is a training salon, but please keep the above mentioned!Thanks so much!Michael F. Naff
March 8th 2018
Great employees who really know a lot about the company as well as the different beds.
March 8th 2018
Always friendly personnel willing to answer questions. Very prompt. Beds are always functional.
March 7th 2018
Love going into my palm beach tan! I'm always greeted by name and the salon is warm and welcoming. Very clean environment and it's a little vacation every time I go
March 4th 2018
Love my salon! I am a former 0Tan-N-Go All Access member, and have loved the change-over. The staff at my locale (Germantown, TN) is awesome! Trent, the manager, associates Dancy, Maggie, Rachel, Marlena go above and beyond to make each visit a total pleasure.
March 1st 2018
I’ve enjoyed my experience so far! My only constructive thought is that I wish I had been told when I signed up that there was a 24-hour limit for tanning. I’m just starting out, so I’m trying to go every day. Last night was my first night, and then I tried to go back today during my lunch break. I completely understand why I couldn’t tan again, but I do wish I would have known before I drove all of the way over there. I think it could have been explained to me when I signed up—it was never mentioned.Also, I wish there was a little grace period with that, say an hour or so. I hope to tan during my lunch break, and it doesn’t always happen at the same time everyday. I’m just going to have to be extra mindful of EXACTLY when 24 hours has passed so that I can try to still get my tanning in.Thanks!
February 24th 2018
Awesome staff and helpful
February 23rd 2018
I was very impressed with the young lady who greeted me. She gave me a tour and explained the different beds and the stand up. Went over the different packages over all very pleased.
February 3rd 2018
Very nice and knowledgeable employees!
February 2nd 2018
Great staff at my locale, Germantown TN. Trent, Maggie and the rest of the team. My only "regret" is that the two level 4 beds need new bulbs in the worst way. I am a Diamond member and have to tan in a level 2 or 3 bed to get a satisfactory result. Often, I lay upside down to get tanning proper results on my face. Because I tan so often, the staff will try and get me in bed that has better bulbs. Again, great staff and great salon....just beds that need new bulbs! Best,Michael F. Naff(Germantown, TN. location)
December 28th 2017
Great, awesome staff!!! Manager Trent, Maggie, Candice, MacKenzie. I am a former Tan-N-Go member, and love the salon. My only thought of improvement would be to change the bulbs more often. In the last 4 or 5 months, not one level 2 bed has had the bulbs replaced. For serious tanners like myself it is rather difficult to reach my plateau. I usually tan 3 to 4 times a week, and it difficult to achieve the results I prefer.Many thanks,Michael F. Naff
December 16th 2017
Service was great! I just signed up and used to work at location in MS when I was in high school. Some things have changed, so I was happy to have someone go over things with me - especially my spray tan!
November 28th 2017
November 28th 2017
Service was great!
November 27th 2017
Love, love, love the salon (Germantown, TN) I'm a Tan-N-Go transferee. One wish, just wish you would change the bulbs in the beds a bit sooner. That said, the staff is ***awesome*** Megan, Candice, Maggie, Rachel, MacKenzie, and the manager Trent.
October 21st 2017
My face appeared to get most ; back of arms and ankles not much
October 17th 2017
Came in for $10 Monday spray tan. Associate was very helpful telling me my options other than the $10 Monday option. Everything was clean and ready to go in the room.
October 15th 2017
There was no one at the counter when I arrived or left
October 14th 2017
October 12th 2017
I would like the hours to go back to opening at 7am on weekdays. That way I can tan before work.
August 28th 2017
Mackenzie and Rachel are amazing! They are very friendly and know how to sell what others really need and not try to over sale! Way to go they need a raise!
August 28th 2017
Mackenzie was amazing! But the guy Trent jumped in and I know they make commission and stole the sale from her! I didn't think that was great esp when he tried selling us stuff we didn't need!
August 23rd 2017
Always a wonderful experience, clean and friendly staff that know my name every time I come in
August 20th 2017
Everyone is always great, especially Mackenzie. She has taken the time to really explain the different settings on different beds, and helped me with ideas to get my deepest tan before my vacation
August 8th 2017
I'm still trying to fit in after moving over from tan-n-go. I'm not sure if the staff really likes us.
August 7th 2017
Always someone at the desk to help me and they are very patience when I am trying to decide what I want to purchase.
August 6th 2017
Always clean. Very friendly staff. I will miss Mackenzie
August 2nd 2017
Everyone is very friendly and knowledgeable. Always a great experience there. Thanks
July 8th 2017
Very friendly explained all of the beds packages available very helpful
July 2nd 2017
Everyone that helps me is very knowageble and helps me with what I am interested in purchasing.
July 1st 2017
There are only two employees who are friendly and knowledgeable....Allison and Mackenzie. Mackenzie goes out of her way to get to know the clients and our needs. I really dread going in she isn't working. You need to keep her!
June 27th 2017
Everyone is always very friendly and helpful. The workers always make it a great experience while there.
June 26th 2017
The guy that O got my spray tan from was very nice, but y'all were out of wipes and he was not very concerned - this is not the first time you have been out of things - either it is wipes or dark sunless or the fresh scent or something... How hard is it to go to Kroger around the corner and buy wipes - you see you are getting low and you take care of it. Also don't wait til you are out of anything to order.
June 22nd 2017
The employees at the Germantown location are very knowledgeable and always friendly. I always have a great experience each time.
June 15th 2017
I am a transferred customer from Tan-N-Go. I have had the all access package for years and was happy. I was hesitant when Palm Beach bought out Tan-N-Go as I didn't know anything about Palm Beach Tanning. I normally tan 3 to 4 days a week. I have come to like Palm Beach, and love the girls that I normally see on each visit. Lauren the manager, MacKenzie, Alsion, Samae. Really all of the girls are nice. I have come to love Palm Beach, and I have a few thoughts. First, it seems the salon never has enough staff. Not a big deal overall. Many of the beds need new bulbs. I know from the staff which rooms have newer bulbs, and there are only three beds that have had new bulbs installed since the "TNG" buyout. For serious tanners like me, having to wait for a bed with good bulbs is annoying...especially when the salon has so many beds. I miss the "Level 4" beds that "TNG" had, but I understand that the "PBT" salon doesn't have enough space in the room(s) that these beds require. I am happy that my package cost didn't increase with the buyout of "TNG"Overall, I am a happy customer and look forward to my visits!!! My salon is the Germantown, TN. salonBest regards,Michael F. Naff
June 1st 2017
I love it except on the weekends the customer service is poor
May 31st 2017
Great experience. Very good employees, sweet and helpful. Thank you!
May 30th 2017
I love how clean and professional the salon always is. The girls are very knowledgeable about the products and tannig advice
May 26th 2017
Unable to make change for purchase of service. Told two different things from different staff members. Staff friendly.
May 17th 2017
I love the beds and staff but the location that took over for both Palm Beach and Tan n Go don't have enough rooms of the higher level beds
May 14th 2017
I am a transferred customer from Tan-N-Go. A "all access" member for years. I must admit that I wasn't thrilled when Palm Beach Tanning bought out Tan-N-Go. To my surprise, Palm Beach Tanning has welcomed me with kind, friendly service. I was happy that my package price remained the same. I am on a first name basis with the girls at the salon (Germantown, TN) and enjoy my visits. The only improvement I could see would be more of the level 4 beds that Tan-N-Go had in their salons. I do understand that the level 4 beds need more space and the salon rooms presently cannot fulfill that requirement. Maybe in the future, someway, somehow. I would like to give a shout out to a few of the girls by name, MacKenzie, Emily, and Alison. All are attentive and (between us..lol) do their best to let me tan in the rooms with the newer bulbs! I look forward to all future visits!!!Regards,Michael F. Naff
May 12th 2017
Meagan was great, handling many customers at once, since she was the only one there. She made me feel very comfortable about the process.
May 5th 2017
Everyone was so friendly and informative. Very clean as well
May 2nd 2017
Wonderful staff, clean, close to home.
April 20th 2017
friendly and knowledgable staff, clean spot to get tan, love it!
April 19th 2017
I am a All Access Member who belonged to Tan-N-Go, and now at Palm Beach Tanning. I will be honest and tell you that I was somewhat hesitant as I had been at Tan-N-Go for years. The first time I went to the salon, the manager greeted me, and introduced herself to me. I even recall a handshake, which I found rather nice! I was curious about the equipment, but I was pleasantly surprised! For serious tanners such as me, they were nice enough to let me know which rooms have newer bulbs...which I love! I have also purchased new lotion and happy with it. It was recommended by the manager.Now, I look forward to seeing "my girls" at the salon. I love the manager, Alison (who came on board from Tan-N-Go), Emily and Mackenzie are "the creme of the crop". In closing, I will say that I am now a very happy and satisfied member of Palm Beach Tanning, the Germantown, TN locale. Love you guys and look forward to more tanning, whether its level 3, 4, or a occasional Mystic.Best regards,Michael F. Naff
April 19th 2017
The staff is great. I would like to see another level 4 bed at this location. I feel like I always have to wait, or have to use a level 3. Frustrating.
April 13th 2017
McKinzey at the Germantown PBT is a GREAT representative for your company. She's always friendly, on-point, knows my name and what service I want, hustles, keeps everything clean and going. She has s great attitude! Give her a raise or make her a manager! Thsnk you, Sarah Scoggin
April 11th 2017
Staff was friendly and knowledgeable. I am a customer coming from Tan N Go and I was pleased with the easy switch. However, I'm not pleased with not being able to use my credits to pay for my monthly bill.
April 5th 2017
The location that I go to in Germantown Tennessee needs more 3 and 4 beds. Always having to wait on one of these beds
March 23rd 2017
Great customer service. Always feel welcome.
March 17th 2017
So far it's been great!!!
March 8th 2017
Alex was very informative and helpful. He didn't make me feel rushed.
January 31st 2017
Great friendly staff. clean beds
January 13th 2017
Kalee the district manager is so welcoming and always helpful with all My tanning needs!
December 8th 2016
Everyone is very friendly!
November 16th 2016
Staff always very courteous and knowledgeable about product.
November 15th 2016
I visit two locations on Poplar ave in Memphis tn, your staff is very helpful and knowledgeable about the products, two thumbs up!
November 11th 2016
Natalie was very helpful with all my questions. She was very knowledgeable about tanning
September 2nd 2016
Friendly staff...clean rooms...no waiting.
August 25th 2016
Everyone at the Germantown location is so friendly and helpful.
August 21st 2016
Staff is always friendly.
August 8th 2016
Always clean. Friendly staff!
August 2nd 2016
The store is alwcleanand the staff always friendly and helpful. I'm sort of a germaphobe, but seeing how clean everthing is sets my mind at ease. Thank you to the staff! Keep up the good work!
August 2nd 2016
The store is always do clean and the staff always friendly and helpful. I'm sort of a germaphobe, but seeing how clean everthing is sets my mind at ease. Thank you to the staff! Keep up the good work!
August 1st 2016
just friendly, efficient and professional staff. Store is always clean.
July 31st 2016
I will be going to the beach in about a month. Knew I need to prepare my skin for the experience, so I stopped by Palm Beach Tan. Years ago, I had a wonderful experience with another location so I stopped by the Germantown location to sign up to get my skin ready for the beach. Now I am on the road to a wonderful trip without burning to a crisp.
July 31st 2016
The staff is always helpful and beds always very clean!
July 18th 2016
The staff is always friendly and helpful whenever I have questions. Most of the time they know my name even though I have a difficult first name to remember.
June 24th 2016
Every time I go in to tan, all of your staff are very nice and helpful!! I have tanned there for years and have never had a problem!! You have a Great staff and Natalie the supervisor is also great!!!
June 19th 2016
The place is always clean and all the staff is friendly and helpful
May 24th 2016
Quick, clean setting.Very friendly knowledgeable staff
May 18th 2016
Friendly staff. Clean facility
April 19th 2016
Very friendly and attentive staff! High quality beds!
April 19th 2016
Love this place - staff is awesome
April 18th 2016
The staff was very helpful answering all my questions and going over my options
April 5th 2016
Great all around. :)
March 29th 2016
Enjoyed my visit
March 27th 2016
Very easy to join. Great customer service
March 19th 2016
Wish you were in Texarkana Texas....excellent staff and sales....
February 25th 2016
The staff are knowledgeable, helpful and friendly. It was a wonderful experience!
January 31st 2016
Everyone is so helpful and kind to me whenever I go in to tan!! They always have answers to my questions and make my tanning experience awesome.
January 31st 2016
my debit card expired at the new year but I did not realize - pbt charged me a fee when my payment did not go through even though it was obvious that my card had just expired. As a monthly paying member, I thought that was poor customer service. I did consider no longer using pbt but the people at my Germantown location are very nice and I never have to wait so I stayed.
January 30th 2016
The girls that work at the Collierville TN location are always very nice and imfromative. They also push the product like crazy. And no none of them are my daughter
January 28th 2016
I had a very good experience and Natlie was very good at getting me what was best for me since I was new.
January 26th 2016
Always friendly and fast staff. Very helpful