March 17th 2020
Very disappointed in the gentleman that I spoke to on the phone today. I had nothing but an amazing experience until today. Both of my kids are sick with terrible coughing and we are quarantining the family to eliminate possible exposure if they might possibly spread what they have to someone else. I called to see if the tanning salon could put my account on hold until next month since we are in the middle of a pandemic and supposed to be practicing social distancing. I told him my kids were sick and I shouldn’t come in and he said the only way that I can put my account on hold is to come in and sign paperwork. He acted like he had no clue what i was talking about when I said quarantine or pandemic and very rudely said “well you will just have to call customer service then”. He also did not offer to give me the contact information. I just cancelled my other tanning membership to sign on with palm beach and this is very concerning to me that they would treat their customers this way and not train their employees better to handle a situation like this. Stop making people come into the stores to put their accounts on hold. This is only spreading the virus throughout the community more
January 5th 2020
Bubbly staff, very clean, great beds and spray tans.
December 22nd 2019
Exceptional customer service. Great tanning beds. Always clean. I waited 4 months to post a review, just to make sure they were consistent. And they are !!! I tanned at another salon for 5 years. They were marginal at best and higher priced. I am so glad I found Palm Beach Tan and C.J.
December 18th 2019
Awesome customer service and clean location!
September 6th 2019
I show up and most the time I am known. w/o giving my name.
September 5th 2019
Very nice salon always clean. Very nice staff.
August 29th 2019
The gentleman CJ who greet you as you come in by your name is very very friendly very helpful very knowledgeable I feel that he is an asset to your company you need more like him. You're always greeted with a smile you're always greeted by name.
August 18th 2019
The manager today had not seen me in months and made me feel I was missed I think he is so amazing.
August 18th 2019
August 17th 2019
Love the friendly happy atmosphere every time I go tan.
August 17th 2019
Excellent customer service! CJ does a great job with his staff
August 15th 2019
August 11th 2019
I feel like every time I have come in this summer my color is completely different and I do the exact same thing. I also use the lotion to help around my hands and it’s also hot or Miss. very frustrating.
August 5th 2019
The young lady was working very hard with a busy line. She was professional, polite, explained everything and juggled everyone coming in the door all by herself.
August 3rd 2019
Bailey was very friendly and helpful!
July 31st 2019
Great job! New bulbs...YEAH!!
July 27th 2019
Always friendly. Always clean! Love this location!
July 22nd 2019
Love my people at cedar park.
July 20th 2019
Love Lauren, she’s fun
July 18th 2019
It is always fun to go tanning at Palm Beach Tan
July 16th 2019
We were normal tanners at a salon around the corner and while we still had that membership we came over to PBT and signed up for a month, IT WAS A WONDERFUL DECISION ON OUR PART. PBT is so clean and refreshing the staff is always smiling instead of gripping the beds are a grade above the other one.
July 16th 2019
All the employees are so friendly! I love the vibes at this salon. Its clean and always smells nice too.
July 11th 2019
Super clean. Very friendly staff. I work in the shopping center and frequent this location on my lunch breaks. I am always greeted with smiling faces.
July 9th 2019
Spray tan booth was dripping wet. It had not been wiped down all day. Extremely slippery and it sprayed water on me that had not been wiped off the color solution nozzles. There was bronzer everywhere. Been going to PBT on and off for years. Never seen it like that and it made my tan not work at all. I got a watered down spray tan. Not cool!
July 5th 2019
Always friendly and always clean.
July 4th 2019
Staff was very friendly and knowledgeable. The up-sale was strong, but part of the job so well done on that. The store was clean and super busy.
June 28th 2019
Love my experience every visit! Friendly staff and clean environment!
June 27th 2019
Employees are great and always super helpful !
June 27th 2019
The entire staff at the Louis Henna location is phenomenal!! No exaggeration. Brooke is an outstanding manager, and works with the most amazing girls there. The ones that have left such an impression are Ashley, Morgan, Rylie, and of course Kenzie who sadly left. As soon as I walk in The door they have the biggest smiles and just treat everyone wonderfully!!!
June 24th 2019
Great staff. Always beds available.
June 24th 2019
All the associates are so friendly and professional! I can tell they work hard to help the place clean and neat.
June 16th 2019
Awesome service, very friendly staff and the tanning beds are always clean and in great shape.
June 13th 2019
Everyone is nice and friendly. Love the beds. I don’t like the automatic monthly payment set up.
June 11th 2019
Everyone at the Cedar Park location are friendly and helpful.
June 8th 2019
Employee who helped me was nice, typically my tans come out great each time but this time my legs came out not tan (not sure how since I did the spray tan and did it how I always do it) but the rest of my body is noticeably tan then my legs are white. Booths are always clean.
June 7th 2019
As always, everyone there at PBT is the greatest!!! I enjoy every time I come in. I love getting my tan on with you guys and gals!!! Thank you all so much for all of the info you give and recommendations that I get when I come in!! Keep on keeping on!!!
May 12th 2019
The staff is always very friendly and courteous.
May 6th 2019
The staff at PBT are so friendly and professional. The salon is always clean.
May 5th 2019
On Saturday morning when I went the girl that was working was amazing!! I was excited about getting multiple coupons a week apart (upgrade for a week for $10) only to find out I can only use it once a year. I was pretty frustrated at that. She refused the situation perfectly and helped me decide what to do. Not everyone there shows the same customer service. She did great and made my day!!
May 1st 2019
Nice staff, clean place.
April 21st 2019
The staff members are so friendly and the salon is very clean. I absolutely love tanning at this salon.
April 18th 2019
Went in Tuesday for a standup tan, I was in line checking behind my wife while she was checking. Another customer came in after me. Another Tanning Rep came in and waited on the person behind me and gave them the stand up tanning. I was ok kind of until I was given another stand up booth that was lower than the plan I paid for. I should been bumped up to the higher plan booth. Up until this everything was 5 star.
April 18th 2019
Always awesome! Always clean! And everyone is always smiling and professional!
April 12th 2019
Always very clean and prompt service! Very friendly staff!
April 11th 2019
The staff are so friendly
April 10th 2019
Most of the time the workers are really friendly. Other times they just sit there on their phones or eating and act like they are rushing to check me in when I actually have questions.
April 9th 2019
CJ was awesome! Very helpful with a great personality and attitude
April 7th 2019
While I don't feel like I'm able to fully receive what I pay for and lowering my expectations I'm happy with my experience
April 4th 2019
Always enjoyable and very clean! Never disappointed!
April 3rd 2019
Always greeted with friendly employees. Rooms are always neat and clean. Employees are always willing to assist with any questions.
April 3rd 2019
The guy that works at the Parke location in cedar park named Cj Fox is the absolute best. I’m almost 60 and an infrequent tanner. He was so sweet and helpful, you should be very proud to have such a wonderful Brand ambassador. He loaned me his tanning lotion to try before I bought any. He was just so up beat and positive about his job, you would do well to keep this young man and promote him. I had lots of questions and he was ready to help, never made me feel like I was a bother to him. He really made me feel good about myself, And that is a rare talent!
April 1st 2019
I’m new to PBT and the the girls working there made it really easy by explaining all the options to me and helping me pick out a lotion that would meet my needs. Corinn and Kyla were fabulous. I also witnessed and uncomfortable interaction with another client that was less than charming when she was informed that she wasn’t able to tan for as long as she would like due to new bulbs in the bed. Corinn was very professional and handled the situation with grace. I work with the public and know that sometimes customers can be tasteless when things don’t go their way. Kudos to your employees!
March 30th 2019
The people there are so nice. It was my first experience tanning and therefore had lots of questions and they had answers for all of them. Beds are always clean and sanitary. I love it there.
March 28th 2019
The boy manager (can’t remember his name) is really nice. Super outgoing and great personality!
March 27th 2019
Some emails are super welcoming when I walk in the door. The only thing that bothers me is they seem to always be on their phones or eating at the front counter.
March 26th 2019
Cj, Angela and Kristina always make me smile! They truly make my day a little brighter each time I see one of them.
March 23rd 2019
The team is friendly, beds are great!
March 19th 2019
March 17th 2019
Staff is always very friendly and pleasant. Facility is always clean and tidy
March 14th 2019
I have been a member for many months now and yesterday the manager CJ was the first person to show me all the options in the bed I have been using. He was so nice and cheerful. I felt that a valued customer. He rocks!
March 13th 2019
When I arrived I was informed the beauty angel was not available and I could tan first then use the beauty angel. After I finished tanning I put my robe on so I could go to the beauty angel and was told it wasn't available sometime just got in and the was a 9 minute wait. Why am I told that I will be in line for when I get finished tanning to find out they just put someone else in there. I'm not willing to sit out front in a robe waiting and I'm not going to get dressed just to get undressed again...ridiculous. there needs to be a better system...one unhappy customer who pays a lot of money every month to have this happen
March 13th 2019
Angela was great in helping me get set up!
March 12th 2019
Great staff and great clean atmosphere.
March 9th 2019
I always have a great experience, I like how they no longer try to shove products down your throat they educate you. Every employee especially the one who works late, this Thursday March 7th, informed me about the settings on the bed which no one ever told me she changed them for me, and always educated me. I feel every employee I’ve incountered at the parke location has educated me to keep my skin having a great tan while keeping it healthy at the same time. Thank you all so much, for all of your continuous smiles, positive attitude, and knowledge!
March 5th 2019
Kristina who sold me my package was pretty busy with members and she took care of everyone so quickly. Very knowledgeable and friendly. Very clean inside each bed. Love it.
March 4th 2019
I had a great experience ,even got a salon tour .
February 25th 2019
I came in to sign up for a membership, the salon was very busy but Kristina was helpful to everyone in an orderly fashion and very apologetic about the wait.
February 24th 2019
Very clean tanning bed/room. Bathroom was also very clean. Excellent customer service.
February 22nd 2019
Always very courteous
February 20th 2019
Service is wonderful!
February 18th 2019
The staff at Palm Beach Tan is really friendly and the beds are great!
February 17th 2019
Staff is always friendly. Rooms are clean.
February 13th 2019
February 9th 2019
CJ IS AWESOME AND HAS GREAT RECOMMENDATIONS. Never had such a great spray tan experience
February 9th 2019
Today Autumn waited on me and she was so sweet. Yesterday I had Brandi and she's always sweet to me I really enjoy Brandi a lot. Everyone there is super nice.
January 25th 2019
I always have a great experience when I come. Jess is so awesome and helpful I really enjoy when she's working.
January 21st 2019
Employees are always so welcoming and sweet!!
January 21st 2019
I always feel welcome, always clean and beds are available!
January 20th 2019
Great staff and fantastic beds. Great result
January 15th 2019
Friendly staff and very helpful. I love it when I walk in and they remember my name
January 14th 2019
Always great service when I stop by to get my tan on!!! Everyone is always cheery and helpful. You all rock!!!!
January 9th 2019
Always great service with super friendly staff! CJ and Serena have great customer service skills.
December 31st 2018
Excellent experience; Checking in to use the tanning booth is fast; the tanning booth room is always clean with fresh towel and eye googles; great service.
December 10th 2018
I think you have very competitive pricing, almost unbeatable. I also really like that I have a lot of locations to choose from. The new Versa technology sounds awesome as well. I didn't give it a full 5 stars because some locations can use a little TLC, and frankly the girl that signed me up was really about the upsell. A little recommendation here and there is perfect, but when a client tells you they've been tanning for years and they got their system figured out, I think there's no need to continue the speech. She also got my name wrong, so it took the following girl sometime to find me.
December 9th 2018
Ashley is so awesome whenever I am there in the evenings and get to see her she is so sweet and talkative!! Always makes my day a little better
December 9th 2018
Very friendly staff, and the facility is always clean to include the restrooms. And wait times are always minimal!
December 8th 2018
I love going to palm beach! Kristina is so sweet and always so nice to talk to. The salon is always beautiful and clean and the beds are kept in such great shape!
December 7th 2018
Great place, great staff!!!
December 5th 2018
The staff is always so nice and informative. They let you know about bonuses you have or whatever might be new or going on. My last visit Brandi and Brittany were there and they were super sweet and fun.
October 2nd 2018
Always clean and friendly staff
September 16th 2018
August 4th 2018
I really enjoy coming to this tanning salon. The staff is great, friendly and very knowledgeable on all of the equipment. I love how clean the establishment is. And I really love all of the perks that come with remaining a customer.
June 9th 2018
Dry friendly staff, clean facility
May 12th 2018
I love how every employee has a huge smile when they greet you! The place is spotless and I never have to worry about the bed being dirty. Great work!
May 8th 2018
Staff is very friendly and greets you as if they know you
April 23rd 2018
Staff is always super friendly!
April 18th 2018
Rachel (assistant manager) was awesome but I will say that the lotions that are provided are way over price, and shouldn’t feel pressured to buy them there when I get get them for $40 less anywhere
April 14th 2018
The staff is amazing and the beds are excellent.
April 12th 2018
Good staff, great products, love it
April 6th 2018
Good. The shop was a little busy, so I didn't feel I had time to ask every question I'd had. However, she did a great job of setting me up & getting me started.
March 19th 2018
Great and friendly staff!!
March 15th 2018
LOVE PALM BEACH
March 12th 2018
All the employees at every location I go to are very educated very friendly and very helpful I couldn't be more happy with my experience and I have a great tan!!
February 27th 2018
Very knowledgeable staff.
February 26th 2018
Best customer service I’ve had in years!
February 11th 2018
Enjoyed the interaction with the staff. Super friendly.
January 23rd 2018
Super clean, super friendly staff and very professional. Ashley is such a delight to work with.I will be a VIP customer for a long time.
January 22nd 2018
Best salon ever!
January 10th 2018
Salon is always spotlessly clean and everyone is nice and friendly. Great place.
January 2nd 2018
The employee that assisted me in choosing a monthly plan was very professional. Also, facility was very clean.
December 27th 2017
Every employee is nice and very knowledgeable on everything that is vital for the perfect glowy tan.
December 20th 2017
Eddie is always very friendly and helpful !
December 17th 2017
The Staff is knowledgeable and friendly it's always a pleasant experience
November 21st 2017
Eddie answered all my questions and helped me pick out the best lotions for my budget and goals. He helped me upgrade from sunless tanning to beds. He was such a great help and I am very happy with my tanning experience so far!!
November 18th 2017
Friendly staff , several membership options for beds and nice selection of lotions.
November 15th 2017
I Spray tan & tan. None of the associates other then 1 knew which lotions i could use that wouldn't effect the versa tan. I go there all the time and would make 2 trips so i could tan go shower the lotion off and then versa. I found that there is a few lines i can use to tan and then spray tan after and the lotion wont effect the spray tan from messing up..I thought your associates would be better trained, saved me a lot of time and money when i found out that there is lotion i can use in the tanning bed that wont effect the spray tan but more people didnt know this or any info on this. Bad for business
October 14th 2017
There are no prices on any of your products we have no idea what we're paying for them.
September 26th 2017
Ashley Rocks ,I followed her service over from Tan it all and I'm so glad I did , this store made me keep tanning Athshley sold me this and I'm glade I did
September 16th 2017
The beds could be a little cleaner
September 13th 2017
Love the girls at the shop! Very helpful and friendly!! Store is very clean and happy!!
August 23rd 2017
So clean and welcoming. Ashley is top notch in customer service!
August 12th 2017
I love Palm Beach Tan ❤️❤️❤️
August 11th 2017
I absolutely love Palm Beach Tan! My 1st experience with y'all has been in Cedar Park! Ashley, Tara, and Breanna are the best! I can't wait to continue tanning with you guys! I travel for work So I am looking forward to finding my next Palm Beaxh Tan ❤️❤️❤️
July 31st 2017
I've been a spray tan member at The Parke location for the past 3 weeks - so far so good! All employees I've met have been very friendly and helpful and the salon is clean and tidy. My only gripe is that I'm not able to have the color I want as part of my subscription! (The color with the violet undertone.) This was only explained to me AFTER I had signed up (the color chart had be shown to me prior to sign up and I'd commented that this particular color would be my preference). Anyway, as there's no way I'm paying an extra $30-40 per month, I now have to settle for second best. So I'm not a 100% satisfied customer, unfortunately... but pretty happy all the same.. :)
July 20th 2017
The staff is so new it takes a long time to check in and I have been there at least 4 times. The staff needs more training. They should try to check you in as quickly as possible. Also for the money I spent I would expect I could leave my lotions I bought at pbt at the location. If you are a premium member paying the highest monthly fee, you should be able to leave your lotion. These kinds of rules makes me feel like a second quality customer. Suggestion for you: Give your top monthly clients the option to leave their lotions.
June 24th 2017
Very professional and informative
June 17th 2017
You are short of great because there should always be two employees to avoid excessive waiting.
May 9th 2017
Taylor was the associate that helped me. She was very informative and friendly. I have nothing negative to say about her. I would leave 5 stars but I have to say that I felt the sales pressure to buy products was over the top. Yes I know they are important but ultimately it should be kept educational and then left open ended for the client to decide. I am in skincare sales myself, so maybe that is why I'm more sensitive to it. The markup on the products seems very high and even though I have money to spend, I prefer to spend when I'm not under pressure. Taylor is just doing her job and I know that kind of sales strategy comes from management so please don't think it is her I'm annoyed with. As for the treatment, I am satisfied, just wish that the most popular brown bronzer shade (for mystic) wasn't an added price. And I also didn't like the extra $20 I paid to become a member. I am not cheap, just feel I was nickeled and dimed. Thanks for the opportunity to review your business.
May 7th 2017
Came in for the 19.95 and somehow left with a full membership. Love the new versapro. Everyone loves my tan.
May 6th 2017
Very friendly, very knowledgeable staff.
May 1st 2017
Love almost everyone at the new location in cedar park texas. Everyone has been so helpful with me and my daughter. thank you!!
May 1st 2017
Loved everything ?
April 30th 2017
I am new to the Beauty Angel, but I love it! Michelle and Bryanna took very good care of me via phone calls and my first visit. I filled out a survey, so I don't know if this is repetative, but those two ladies did a steller job. I think anyone visiting your establishment would appreciate their professional and knowledgable approach to the business and the customer. It is kind of rare anymore to encounter employees who really seem to like what they are doing and want was is best for the client.
April 25th 2017
First time in had a few issues with getting the bed set up. Helpful staff, nice choice of beds. The price is very high and once the first month is up I'm sure we will have to cancel. I just think it would be better to have a few more clients instead of the high price and few clients. Jut my opinion/
April 19th 2017
staff is friendly and knowlegable, facility is clean and pleasant.