January 21st 2020
They do not clean the beds properly. The head rests are always greasy and disgusting. I complained multiple times in multiple visits to multiple employees and they did not start cleaning them. Managment needs to train on basic bed sanitation.
November 29th 2019
I went for the Mac Daddy of Beds... You'd think I had just came back from the Bahamas- after ONE time!!!
May 9th 2019
The platinum beds are weak. I tanned for a straight month everyday and didn't get as dark for how often I tanned. The Gold is very pricey.
May 9th 2019
The location is clean. The staff are friendly. The only thing that I do not like is the pushy sales from one of the girls. No means no; I’m here on my lunch break and just want to tan. Having a long conversation with me about the products wasn’t factored into my time away from the office.
April 2nd 2019
Front desk could be way nicer... and happier. Not like the normal people who have worked there in the past.
March 26th 2019
The girls working there are very helpful and nice. Though too much push on the lotions.
March 10th 2019
A bit of a wait since only 1 person working, but other than that my experience was pleasant.
March 9th 2019
I love me some Rachel, she’s so friendly, helpful and a pleasure to see when I walk in the doors at Pb tan, I know with her she’s going to let me know about all the deals, the best products and get me in a bed I love.
March 3rd 2019
Rachel is awesome! If this is the location next to stonebriar. All of her employees are just phenomenal! Great customer service.
February 26th 2019
As a new customer and first time tanner, Kaitlin helped explain packages, products, and the process addressing my questions and making me comfortable with my decision to join. She set a high expectation for the level of customer service and the rest of the staff has been equally amazing on my other visits.
February 24th 2019
Love the manager there. She’s soooo helpful! It was my first time in a tanning bed since like 1989!!! I had lots of questions and concerns and she was very knowledgeable and patient!!!
February 17th 2019
Saturday closing at 8:00 pm is early. Earlier than Sunday, which is odd and inconvenient. Fortunately, weekday hours conveniently extend into late evening, which works out nicely for me. Facilities are clean and comfortable and the staff are sufficiently polite and amiable.
January 30th 2019
Staci at the Bedford location always makes me feel welcome with a smile on her face. Great customer service!
January 27th 2019
January 23rd 2019
I absolutely adore the girls @ PBT. There’s a blonde, I don’t know her name, I need to ask her my next visit, she was working today 1/23/19 around 3:30, anyways she knows the products well and knows what to recommend, plus her personality is always a pleasure.
January 13th 2019
Everyone at the salon is phenomenal! They are all so knowledgeable and friendly. I only wish that every time I checked in, they would stop asking me to buy more products. I feel a bit pressured when I have just spent a lot of money on lotion, start up fees, and membership.
January 5th 2019
Black Friday marketing plan was poorly written (Up Grade to next level for $10) and was not what I thought I purchased. Even the employees in the stores were confused.
December 21st 2018
I’d like to nicely suggest that sale static’s there can sometimes be too pushy for my taste. If I’ve said no , and no the next day and so forth then the answer is probably going to still be no. In my opinion a good sales person can learn how to read individuals and learn when to back off or when to suggest an upgrade or a product. Building a good rapport especially if you’re new to the location, might be also a successful sales tactic. I buy from the people that I know there and that I know are just trying to make a buck off of me. I do you not want to be asked every single time I go there if I want to buy a $900 upgrade either. Perhaps instead of solely focusing on up selling , they could also disburse their time learning clients names and how to spell them. To me that shows investment in the customer and would potentially make me want to buy something there.
August 26th 2018
Management is wonderful!!!!
May 2nd 2018
Very dirty floor in my tanning room... clearly had not been swept or mopped in a few days plus.... every corner had dirt dust bugs...I took pictures also
April 18th 2018
Jonathan, Messy and Rain are excellent at their job. It is always a pleasure walking in and seeing these team members
April 15th 2018
Great beds and a very friendly staff
March 25th 2018
The girls there are always so helpful and friendly. Great experience
March 12th 2018
February 27th 2018
The salons are extremely dirty. I clean my own bed often. But the salons are convenient with having so many locations. The staff is a hit or miss, sometimes you get people who have no idea what they are talking about and sometimes you get someone great!
January 22nd 2018
Honestly the memberships are switched constantly and the customer service is absolutely horrible. There are about 2-3 employees that are knowledgeable and pleasant the other ones are just absolutely rude and always talk you into buying products.
January 10th 2018
My last visit in I didn't realize till after I'd already preparing myself to tan that I didn't have a towel so when I came out and I was sweaty and nothing to wipe off with it's unfortunately I had to get dressed while I was a sweaty
December 6th 2017
Every time I tan in a bed, there is 1 or more light bulbs burnt out.
December 6th 2017
Representative was very nice and fast. She remembered my name and she's new at the Eldorado and Dallas North Toll Way in Frisco.
November 28th 2017
I was sold a gold spray tan membership. I was told I would get the bronzers for the mystic for 1$ with the membership.. not$ 5. I feel the mystic tan makes me look orange without being able to customize it. I have not tried the versa at this salon yet. I wish I would have had a more professional explanation before I purchased this. Also, I thought charging a 20$ start up fee was not very good customer service as I have been a member in the past.
November 11th 2017
Always kind and friendly!
October 22nd 2017
October 11th 2017
Always clean and most of the staff is friendly. I think the male (has a proverb verse tattooed on his upper arm), at the Frisco location is not really friendly or doesn't appear to be genuine in talking with customers, or at least me. Everyone else is a joy to walk into the store and see.
October 3rd 2017
Austin is always very professional and helpful!
October 1st 2017
This is more a rating on price transparency. I'm a stay and save member, and have purchased two sunbed tans in the last two months. I thought that stay and sav e members received a discount on the published price of single tans - I paid 23 for a Diamond level in early September. Then this past weekend, the same bed was 30 dollars - the published price for a walk in. Is there no more discount for members?
September 28th 2017
Nice. All friendly
August 13th 2017
Austin is a goood Mgr. Salon always cleanand Staff always friendly !Regina Harris
August 2nd 2017
I never have to wait when I go to Palm Beach Tan. The people that work there are always so nice and can answer any question I give them. When I buy new lotions, they are patient and explain in detail why each product differs from another and what benefits I can get from each.
July 22nd 2017
I think that it is wrong that we can no longer use our tan dollars to unfreeze our accounts and that we are forced to buy your overly marked up products.
July 12th 2017
Great staff. Clean Salon. Love comingRegina Harris
July 12th 2017
Nice n clean. All staff very friendly tooThank you
June 10th 2017
June 9th 2017
Austin is awesome ! Always remembers us and very friendly and helpful
June 8th 2017
My experience has been a pleasant one.
May 14th 2017
Allie was exceptionalLocation ..lake Forrest and Eldorado mckinny tx
May 13th 2017
Staff is always friendly and helpful
April 29th 2017
Austin n team are amazing !Always friendly and the salon is Always nice n clean!Regina
April 26th 2017
I am disappointed in the attitude of Nicole when I was trying to come in on 04-25-17. She was very rude and didn't even address me until I pretty much forced her to. I needed to update my credit card that was on file and she kept acting like she didn't even want to be there and the assistant manager that was there was just as rude. I understand this store is going through some changes but I am to the point I only want to go when Hailey or Austin is working.
April 25th 2017
Jasmine at the front desk makes it a pleasure to return here. She keeps me informed of special offers without pressure that previous personnel did. I avoided eye contact then after numerous responses. I see that she has been training new people which is awesome. Too bad you cannot clone her!
April 15th 2017
Everyone is soo nice!!
April 10th 2017
The staff is not always helpful and are trying to sell you the most expensive lotion possible even when you're buying a single package
April 10th 2017
Jonathan and his team at location lake forests and Eldorado in mckinny tx are the best!
March 26th 2017
All looks so much nicer n cleaner
March 25th 2017
This salon needs an open sun bed!
March 20th 2017
Corey was super nice and very helpful!
March 18th 2017
Everyone has been very nice with some of the recent changes made
March 16th 2017
Staff is awesome and I love the remodel!!?
March 16th 2017
I think there could be a more friendly manager working the front. Won't go out of his way to be nice or kind, he's quiet, not outgoing comes off to be rude. I would never thought he would even be a manager.
March 15th 2017
Casey, the associate, at the Palm Beach Tan store at Legacy Village in Plano, Tx provided awesome customer service. I like this location the best because of Casey.
March 9th 2017
Jonathan is the manager of the location we go to lake forrest and Eldorado in mckinny and he is spectacular
February 22nd 2017
Always a great experience. Very friendly and knowledgeable about the products and beds.
February 16th 2017
I love the Frisco Bridges location. I am glad to see Austin's attitude has improved and the store is always clean. I work in the healthcare industry and I am very picky about everything being clean.
January 25th 2017
I was new to the Frisco area and I could tan at several locations. I chose this one and will always stay not only for the new renovations and great tanning experience but mainly for the amazing staff that always greets you like an old friend. The staff and service from this crew is the best I've ever had! Good job Frisco Palm Beach!!
January 15th 2017
I'm loving some of the new items that are being tested. The cocoon is amazing. Like the light stem don't like the price. I have bee the only person to try it at the Plano store according to the staff
November 29th 2016
I am not impressed w/ the new changes to my store. The store manager Austin has the worst attitude & I have to come early in the mornings to have great customer services from Hailey.
September 21st 2016
What am I rating? My issue with PBT has always been that you do nothing to instill loyalty or recognize length of membership. I have been a PBT member since you got the first Mystic Tan in Dallas at the Frankford location. I continued membership for 8 years in Austin when we moved there and then transferred back three and a half years ago with much ordeal to the Frisco branch. The transfer wound up costing me lots extra for the same level of service with no explanation (and I asked multiple times). I put up with the constantly new staff members, constant construction or issues with a bed or beds and listen to the lotions sales pitches far too often for my taste. I would transfer in a heartbeat if there was another tanning place closer that offered the same sunless beds.
September 12th 2016
My experience is always a pleasure at the Frisco Warren location. A friendly and professional staff.
August 29th 2016
I love tanning at Palm Beach Tan in Frisco . Everyone is always so nice. I have never had to wait for a bed. The lobby area and beds are always very clean. I am always told about the latest promotions and when I want to purchase a new lotion, they are very informative about what each product has to offer. Always happy with the results.
August 26th 2016
The front desk staff has changed, and I have to say, for the better!! Super nice girl at the front desk now!
July 27th 2016
Mercedes n Ansley r Awesome
July 20th 2016
I've always enjoyed the staff at this location. Even when they're slammed, they still have time to say hello.
July 19th 2016
Love the Rowlett, TX location!
July 15th 2016
Always friendly while providing excellent customer service!
July 12th 2016
Always amazing service!
June 25th 2016
Always curtious ...good service
June 25th 2016
Everyone is always very nice & helpful when I am looking for new products
June 17th 2016
I LOVE when I tan and Britton is working. He is super sweet and let's me know when some really good specials are going on so I save a TON of money. I'm sad he is moving to the Frisco store but I think it's because he told me he got promoted (I can see why)
June 9th 2016
Everyone is always someone at the front with a smiling face ready to sign you in. The tanning rooms are always clean and tidy.
May 30th 2016
Friendly staff, fast service, and beds are always clean.
May 29th 2016
Love going to this location. Manda is amazing and always so helpful!!! She makes this location best around!!
May 24th 2016
Always treated nice and like we are important to the business.
May 24th 2016
Experience was good, very attentive staff member, bed and salon were clean. Only negative was lack of product and unorganized inventory.
May 19th 2016
Mercedes has been a great change and it shows in the staff! They are always helpful and have been excellent!
May 10th 2016
Employees are always upbeat and positive and quick to get my tan under way.
May 7th 2016
Mercedes n asst are Awesome. Friendly n very assistant n every well. All staff are friendly. Beds are clean as well as the Salon .... Seems on the up up lately. Thanks you
May 1st 2016
This salon needs more diamond level beds similar to the store in Lewisville. Also needs to put full length mirrors in all the rooms. When will the 3 month level up start?
April 24th 2016
Mercedes was super helpfuland friendly . However the spray tanner ( mystic ) was not working we found this out after I had been charged. Hopefully I get a refund of charges. Also hopefully next Saturday there is more than one person working the line and wait started to get long.
April 22nd 2016
Everyone is pleasant but the salon beds are just too old. Even when wiped down I still feel like I in a dirty bed. I avoid having to go to this location even with the fact it's 3 mins from my work.
April 12th 2016
Mercedes was a very good salesperson. She showed me all around the salon and explained the bed I was going to use thoroughly. She went into detail about the difference between lotions and helped me pick the right one. She was very friendly and energetic. You have a great employee and it's nice to see a smiling face when I return each time to the Friso location.
April 10th 2016
Many of the beds I've used have had multiple bulbs burnt out at the 2 locations I've visited on a consistent bases. I've informed the staff , but nothing has changed. The staffing at the Eldorado location seems short handed and always hurried.
April 9th 2016
Service is always quick, gets me in a bed as soon as I walk in. Employees always have a smile on their face!
April 7th 2016
I am a non-sunbed tanner - mainly Mystic. The one draw back on the mystic is the temperature of the solution - FREEZING! It would be really great if the bottle could be warmed slightly prior to inserting it to make a more enjoyable experience. Even in the summer months, the solution stays cold due to the colder temperature the salon keeps for the beds.
April 4th 2016
One thing that really bothers me is the fact that if you have tan dollars in your account you can not combine any special prices or discounts when using tan dollars. It's money I have earned and should be able to be combined. That's why I purchase most of my lotions elsewhere.
April 4th 2016
I have not been tanning for a couple years. Came back to Palm Beach for the convenient locations. Started yesterday 4/3. Went to the Frisco location on Preston Rd. It is in desperate need of a major upgrade. Feels like I entered a tanning salon of the 90s. Old beds, Shredded towels and the bed I got into today had a huge crack on the top of the bed. Like I said, I use it for the convenience since I work close to the Preston Rd location and occasionally go to the Eldorado location also. I mentioned this a couple of years ago and nothing has been done in fact it looks worse.
April 3rd 2016
I've been going to the Preston & Warren location for a while. I'm in the same bed every time. There are 4 upper bulbs out every time. I mention it to the staff every time.Never fixed. What would Diane say??
March 27th 2016
The spray does not stick well. After one shower my tan turns patchy and I guess is not work 80$ a month.
March 26th 2016
Good salon but the one in Lewisville has a better choice of beds. Also need to upgrade long time customers such as myself (16 years) to next level with better discounts.
March 19th 2016
The girls are sweet. The assistant manager is out in orbit. She's always unpleasant. If this location wasn't so convenient I would go elsewhere in a split second.
March 10th 2016
Clean, friendly and informative staff and very knowledgeable about your products.
March 6th 2016
Logan is always super friendly and professional.
February 26th 2016
All the beds seem to be falling apart ! To be paying the amount we do , just does not seem fair if the equipment is bad
February 23rd 2016
Love the environment at Palm Beach Tan.
February 20th 2016
Everyone is very nice and helpful
February 15th 2016
I was in and out with no wait! Friendly service. Lotion pump was out...bottle low and needed replaced.
February 5th 2016
I went in yesterday to start a membership. As a full time college student I am on a budget. The workers helped me find the best membership for what I can afford. Also as a first time tanner I had no idea how this all works. I was helped by two people unfortunately I have forgotten thier names. I really am grateful for all of thier help.
February 4th 2016
I like Logan. He is friendly. He knows his job. If I have ever had a problem he has taken care of it. He seems like a man on the rise to the top. Definitely very intelligent. He is also polite. I like going to the salon because of him. He deserves a raise and a big promotion.
January 31st 2016
Excellent beds and tanning salon.
January 27th 2016
Thank you for the recent upgrade!
November 5th 2015
Always clean and the staff is always super friendly and helpful