February 5th 2020
I went to palm beach tan to inquire about a membership and tanning lotions. I was helped by Alexandra and Maddison and they were both extremely helpful! I would definitely recommend this store over others that I have visited. I definitely plan on getting started with them soon!
January 12th 2020
Great customer service
October 3rd 2019
I’ve been a member at Palm Beach Tan for quite sometime, and recently wanted to cancel my membership at this specific location since i’ve been going to this one more recently. I asked the girl at the front desk (idk her name) to cancel my membership and she told me that she would. Two months later and I realize that PBT has still been charging my card. Weird right? So I call this location because its the location where I asked them to cancel and the girl who answers the phone isn’t helpful at all. She speaks in a tone as if I had never asked to cancel my membership. Why would I lie about trying to cancel my membership? Makes no sense. She tells me that I have to go back to the location to cancel again (which is completely obnoxious since i’ve moved from plano) Overall palm beach tan is a good company itself but at this specific location I would suggest that you MAKE SURE they cancel your membership when you ask them and also be careful if you call them about a mistake they made lol. Customer Service = Trash :/ very upsetting
August 4th 2019
for the past week and a half there has been a problem with the mystic on its last rear pass it runs out of solution at about knee level. i told the sweet new opener about it & she relayed it to the manager who said there is nothing wrong with it. this is not the case. the backs of my calves are pale. in addition, i think its awesome that you send out birthday rewards & such but it's sad that it doesn't apply to diamond members as these coupons are generally for 25% off & diamond members get 30% off normally.
July 25th 2019
I wish there was a plan for just using the beds and not the sprays. Also wish you would have lotions that are not 100%-200% over wholesale price.
July 23rd 2019
I have been coming there probably close to 15 years and every time people get my stuff wrong or charge me for stuff I get for free. I haven’t been told I had credits in over a year and was finally told I had received them a day prior to going and went two weeks later to purchase a product and they were gone and nobody could say what happened to them when I’m supposed to have them thirty days in the past. The people themselves are very nice but I guess nothing is ever listed in notes to make the process go easily.
July 22nd 2019
The staff is very helpful and the facility is super clean!
July 8th 2019
I come in, check in, go tan and leave. No delays and the 2 beds I like best is usually free for my use. I wish a free upgrade for 3 tans be thrown in from time to time like you did a few years ago when I was tanning.
July 5th 2019
still out of diamond member water
July 2nd 2019
I just would like to acknowledge that the opener at the legacy store in plano is awesome. Just love her!!!
July 1st 2019
It is disappointing that existing clients cannot get the same great deals as a new client or someone just wanting to tan one time. It is also disappointing that to do a one time upgrade to a bed is $15!! Why so greedy and charge so much? A person off the street will pay $1 for a tan but an existing client has to pay $15? Just so sad how greedy and uncaring this company is.
June 18th 2019
Quick service now that corporate has stopped forcing their employees to sell like Brooklyn street hustlers.
June 11th 2019
Kristin at Watters Creek Allen, Texas always makes my mom and I feel welcomed and is a joy to see!
June 10th 2019
All the employees are just wonderful!! Very helpful for this first time in a long time tanner!! They always remember either my first or last name and always with a smile!
June 10th 2019
Nothing exciting happened. I tanned and left. I do wish there was a Diamond plan that did not include spray tanning.
May 7th 2019
Always a smiling face SMS everyone is very helpful.
May 5th 2019
It’s clean for the most part. I do hate when there is something that sticks to my foot after getting undressed to get into the bed. But, I don’t know that there is much beside vacuuming after every person and that would be difficult. The beds are good. Staff is nice. I don’t like being sold something every time you go in. That’s a bit annoying. If there was a better option out there I’d likely change but there’s not. So I stay.
April 27th 2019
I always love my bed tan and spray, several times a week.The girl that is your opener at legacy is awesome, i think her name is jill. What a sweetheart.
April 25th 2019
My experience thus far has been amazing. Brooke was incredibly helpful getting me all set up and making sure I had all of the information I needed.
April 19th 2019
All the girls here are super nice
April 17th 2019
Love the location on Preston in Frisco. The staff is friendly and efficient. I never have to wait. I reactivated my membership and want to get a base tan for my vacation in two weeks. They gave me the best advise on how long and which beds to tan in to optimize my tan before my vacation. I Love them! #palmbeachtanrocks
April 15th 2019
Brooke, the new Asst. Mgr, was so nice and helpful. She was patient with me and my many questions, and she helped explain the different tan options.
April 12th 2019
Both young ladies they have helped me have been extremely helpful & have answered all my questions! It’s been a while (7 years) since I’ve been in a bed & they helped tremendously getting me Set-Up!
March 29th 2019
I wish you had more level 4 stand up beds in additional locations.
March 15th 2019
Ileana (I think that is how you spell her name) at the Plano Legacy location is one of the best employees I have encountered. She was so kind, polite, professional and was not obnoxiously pushy. I do wish PBT would offer existing clients a price break to upgrade to the Diamond Level to use the stand-up unit, create a package that does not include spray tans so the cost is not so extreme, or offer a stand-up that is between the gold and diamond levels.
February 27th 2019
Everyone at the Allen, TX location is great. The place is clean and the employees are polite.
February 24th 2019
Team was very friendly and curtious
February 21st 2019
bailey was very positive and had a good attitude. She didn’t stop at one product and explained the importance of each step/type of product to optimize a tan.
February 20th 2019
I love AJ. She’s awesome. And so helpful!!
February 13th 2019
Excellent friendly service! Very knowledgeable on products! Thank you for a great experience!
February 13th 2019
The new staff at the Irving location is GREAT!!!!!
February 7th 2019
Unfortuantly, I don't remember the 2 girls up front names. They were super freindly and professional! After signing up took me back to the tanning bed and thoughly showed me how to use everything. I really appreciate it.
February 4th 2019
Always great service, and they always tell me about the best deals before I could ask :)
January 24th 2019
Staff is always very friends. Very helpful with helping me decide on tanning lotion.
January 12th 2019
December 26th 2018
I love the Plano Location of PBT. I’m always greeted by the employees and my questions about the beds/lotions are appropriately answered.
July 17th 2018
I don’t know his name but he has worked the last two times I have tanned. (7/14 & 7/17)He exceeds any person besides Chrissy that’s worked there in a long time. He knew my name after only one visit and got me checked in immediately. This is very important to me since I am very short on time. He is friendly and you should definitely keep him at our store! That’s why you’re getting five stars , Otherwise he would get an average regarding the overall store. Get new handles for the doors! It’s ridiculous.
June 4th 2018
Chrissy makes all the difference. I’m chevked in right away and she’s very sweet.
May 13th 2018
The staff is great. They are always very friendly and fast. They know my name when I walk in the door and just need my PIN number. They even know which bed I prefer. They are also great with recommending products. The only complaint I have is the music, it’s TERRIBLE. Most the time there is one channel on, you try to change it and it’s just silent, then you finally get back to the channel and if it’s horrible music, you just hope your 15 minutes goes by quickly. I’m 48. I don’t want to listen to what a 28 would. Please just put a variety of music in each bed. That would be great.
May 1st 2018
New doorknobs/licks please.they are literally about to fall off the doors. Where is Haley?:( what I liked about her is she knew my name every time. Which cuts down on what is ur last name, can’t find you in the system, what’s your dob , looks like I clicked on an old account of yours ... 5 minutes later thing.
March 28th 2018
No issues, staff was excellent
March 22nd 2018
As usual great customer service
March 10th 2018
The associates are always very nice, but the one aspect I don’t like is that the spray tans expire. For what they cost, they should not expire. I inevitability lose several each year because I don’t use them all.
March 1st 2018
staff is always very friendly and willing to help.I have never had a issue
December 22nd 2017
LOVE the front desk people right now. :) PLEASE help the salon get a new bulb for room 1. I hear that the socket is broken and it will take more than just replacing the bulb. It has been out for months.
December 20th 2017
everyone remembers me and are always so nice.
November 28th 2017
Every single staff member here is absolutely amazing!
October 28th 2017
They always know me and know what I want
October 24th 2017
I have been a PBT member for a long time and normally everyone is extremely friendly. With that being said, I was somewhat disappointed with the employee checking me in on Monday evening at the Independence location. She seemed extremely frustrated that there were multiple people in line and kept saying that she's really busy. It took her over 10 minutes to get 3 people checked in and I have never had to wait that long. Like I said, normally it's a great experience, but this time I was let down.
October 23rd 2017
Never a wait. Staff is friendly and helpful. Overall good experience.
September 25th 2017
Friendly staff - remembers me and my preferences
September 15th 2017
PBT in Plano, LegacY & Independence is the Best! My favorite staff! I have been chatting with Palm Beach Tan since 2006 and a and several locations. My least favorite store is the McKinney location only because the staff cannot remember my name , which after 2 yrs , would be expected. The staff at the McKinney location just doesn't have the friendly, I like my job atmosphere.
August 14th 2017
Please fix the Eldorado and ridge store. It's awful. We love independence and legacy but drive from McKinney bc ridge is SO bad. The male employee is rude, doesn't ask what you want just assigns a bed. Makes rude suggestions and has dirty rooms when he works. The mngr at legacy/indp is awesome!!
July 20th 2017
the manager is super sweet and such a cool guy!! The beds here are great and the employees are fri! I've only had an issue here once and they were great about it! I come here pretty much daily
July 2nd 2017
I LOVE my Legacy/Plano Palm Beach Tan! The staff are amazing! Casey is awesome always! I appreciate the friendly atmosphere and I love it when they recognize me. They give me the best advice on tanning options and lotions to optimize my experience. My best friend now goes to this location too as they are the BEST! I will not go anywhere else!
June 27th 2017
Had been on freeze for several years do to health reasons...and that staff walked me thru step by step on how to unfreeze my membership, and told me tan dollars I had accumulated, how to use them
June 20th 2017
Good but would really like a salon closer to home. A salon in Princeton Texas would be so awesome!!
June 13th 2017
Chris and Hope great you by name arriving and leaving
June 7th 2017
Bailey was such a delight to work with! Easy and no-hassle kind of vibe and explained everything thoroughly! I was skeptical Bc of previous tan memberships!
May 31st 2017
Great salon and customer service... always clean and ready to help.
May 17th 2017
I love Casey at the Legacy/Independence Pkwy., store in Plano. He's just so sweet, and good w/ every customer!
May 11th 2017
I froze my account in December, and bought a package a coupl months later. When I went in this week to use a tan from my package, the girl who helped me (who was sweet and very helpful) told me that after I bought the package, my account got re-activated without my knowledge. So in addition to buying a package of spray tans, I also paid for 2 months of spray tanning that I didn't want! Bummed that after being a Palm beach member for more than a decade, I wasn't refunded that money that I was unknowingly charged. What a waste.
May 5th 2017
Casey is great. Always welcoming, and knowledgeable on the products/beds/what tan I need. I live closer to the Frisco location, but their customer service is absolutely terrible. The people at independence location are far better at their job, and I will gladly drive further for their service.
April 24th 2017
Great customer service Hope welcomes me by name
April 19th 2017
Always a great experience. Staff is friendly at your Allen location. Chris and Tatum are excellent.
April 13th 2017
Great knowledgeable staff
April 13th 2017
Great customer care from Angela.
March 14th 2017
I have a great time talking to everyone that works at my salon.
March 12th 2017
Everyone has been very polite and helpful!
March 11th 2017
Staff are ALWAYS FRIENDLY! Beds always clean! Always a space for us!
March 8th 2017
I always love coming to tan there because the manager if so great
March 6th 2017
I always enjoy going in there, the staff is extremely cheerful.
March 2nd 2017
I go to the palm beach tan at legacy village. In all my years visiting tanning salons, I have to say Casy at that location is the best. He remembers my name, what beds I like and he's pleasant to talk to without being too chatty. Great experience!!!
February 16th 2017
Angela at the store on independence and legacy was excellent. She was patient and very knowledgeable.
February 14th 2017
The store was super clean and the front desk employee, Audrey, was the right combo of professional and personable.
January 16th 2017
Started back after a break of a few months. They helped me get back into tanning again with a gradual tanning regiment.
January 3rd 2017
Staff was friendly. Long wait for Mystic booth.
September 20th 2016
I love the upgrades and the friendly clean atmosphere. Brittany the manager is very helpful when it comes to products for my skin! I just wish you guys were open later all year long. :(
August 23rd 2016
The staff is extremely happy and helpful
July 27th 2016
i love the manager so much! she is so helpful and i can tell she is not just trying to sell me products but make sure i get exactly what i'm looking for. love her!
July 25th 2016
Love the service I always get at Palm beach in Plano on legacy and independence! So sweet and efficient too!
June 24th 2016
As a member it would be nice to be given discounted options to add on extra services. Had to pay per session to do a week or two of bed tanning even though I pay $60-70/month already for the membership. Staff is nice, and am pleased with the tanning, but if given the option to change salons for a better, less expensive "mixed alternative" I will opt for that plan.
June 23rd 2016
You need a Salon in or closer to Princton
June 10th 2016
Friendly staff, very helpful with products, and most are good at providing information.
June 3rd 2016
Great customer service
May 30th 2016
The young lady that checked me in seemed somewhat frustrated - - - close to closing time on a holiday and several people came in at the same time. Once checked in, the temperature control in Room #3 was not functioning so it was EXTREMELY warm in the bed
May 14th 2016
Love pbt. My daughter & I go early in the a.m & our "opener" is Angela, she is so sweet & helpful. We adore her!
May 7th 2016
Love Fran that opens! But your beds always have bulbs out and look old and trashy. Level 4 beds are terrible.
April 30th 2016
Lotions are too high and sales are too agressive. I'd also like to see more free upgrades with my loyalty.
April 23rd 2016
Great customer service
April 21st 2016
Fantastic service at the PB that I tan at. They always have me pulled up in the system before I even got the door. Love love!! I will say that as a company ... Having a membership for over 10 yrs with PB traveling and trying to use your membership is horrible! I wasn't able to use my upgrades and the service was very unpleasant. The sales associates were put out helping me tan out of my area. The Tyler , TX location and the Jonesboro, AR locations ... Very poor service!
April 14th 2016
Lovely place and wonderful customer service!
April 10th 2016
Nice staff m, clean bed
April 9th 2016
Love pbt, wish we could get some new level 4 beds at our store legacy/independence. Our opener, Angela is the best. She always shows us all the new products & is so knowledgeable, Love Her!!!
April 5th 2016
I love Fran who works in the morning. You can tell she has it together and works hard and is very sweet.You quality of tanning beds are pretty poor. The level 4 beds remain looking like crap and some have had the same missing bulbs for at least 6 months maybe even a year. Thanks for shutting down room 1 to change out the bulbs for several weeks. Just went in it today and they are out again. Does that tell you maybe some MAINTENANCE should be done on them? Or maybe consider replacing them? Room 8 or 9 look ghetto. Planet Tan offers much better beds and actually at a lower price. I am considering switching. I know you are sister companies ... step it up to their level. But Fran is the best thing that has happened to the place in a while!
March 29th 2016
I love the beds but the people are being wayyyyy to pushy on the very expensive products. I don't want to be hassled everytime I go into tan! No pressure please!
March 17th 2016
I look forward to seeing and talking with Casey (store manager) on each of my visits. He always lets me know what specials are going on. After a long day at work it is nice to be greeted so nicely and always with a smile on his face and such a bubbly personality. It makes me smile and puts me in a good mood before coming home! The tanning salon is always clean too!
March 17th 2016
All the staff very good customer service
March 15th 2016
I tan daily . It's clean . The front desk girl is smart and knows about great tanning and specials . I'm usually an am tanner .
March 13th 2016
I love everything about yals store
March 13th 2016
I always am treated kindly and with prompt service at the Palm Beach Tan in Allen! There are wonderful customer service representatives there. Thank you.
March 1st 2016
Always a clean environment .Friendly and fast to be in and out when your in a hurry. Kasey is the best.
February 10th 2016
My customer experience has always been terrific at Palm Beach Tan. I started at the Independence one since I was closest..and now that I have jobs in other places...I go to all of them. The customer service reps at the desk are incredibly helpful!
January 31st 2016
My experience at PBT was wonderful. The gentleman that was working was so polite and extremely knowledgable of all the beds and what each bed offers. He had such nice manners and he was well groomed.
January 28th 2016
Love the Legacy salon! The manager Casey has done a fantastic job since becoming mgr..
January 27th 2016
great service and tanning experiance. always clean and well maintained. thanks
January 26th 2016
I have been enjoying my membership since the first day I signed up.The employees are always so kind and helpful. I would and have recommended this place to my friends and family members. Thanks Cristina
January 18th 2016
give this place a ***** rating. thanks guys
October 19th 2015
I've been a loyal pbt member for years now. I love the legacy store in plano, even though we desperately need a new Mystic, it has problems. I especially love our opener there, Angela. She is so sweet and knowledgeable on the products.
October 7th 2015
Everyone is so nice at my Legacy spa. The only change I would make, would be for the customer that is at the top of your levels. When you offer free upgrades, we are already there, can you offer us something else? Maybe something like "TAN Bucks" Money/bucks we at the top level could use for purchasing products
October 3rd 2015
The staff is always helpful and accommodating. Loves the results I get from the beds and spray tans.
October 2nd 2015
I absolutely love that you guys have been offering the $10.00 spray tans on Mondays! Please don't get rid of this!! It makes it much more affordable for someone who lives on their own and goes to school!