June 23rd 2020
The salon is always clean and staff is friendly and helpful.
December 13th 2019
Palm Beach Tan is clean, modern, and has many tanning options. I never have to wait for a machine. It is also very affordable. It is the best tanning salon I have been to.
October 8th 2019
Great place, clean, friendly service
September 11th 2019
I love Palm Beach. The ladies there are so sweet and they make you feel like you are at home. They are knowledgeable and very helpful.
September 7th 2019
Always a great experience!! Ladies that work here are always smiling and very friendly!!
September 2nd 2019
You’re staff is great and friendly every time I go in. Only complaint is I can never get the text option to work so that I know when I’m due to come back (24hr rule). But the girls always greet with a smile and are helpful!!!
August 31st 2019
This last experience, most friendly and insightful I’ve ever had. Showed me different beds, options, and benefits to existing contract. Friendly and inviting, which is usually the case, but they don’t engage other than asking your name. This time was exceptional and I wish I could remember her name! Lovely young lady.
August 28th 2019
It's always a pleasure, the women have always taken care of every thing I've asked, and gone above and beyond. Kelli, especially.
August 16th 2019
Quick service and great color!
August 14th 2019
August 8th 2019
The young ladies have such good attitudes. They greet me by name. I love it.!
August 5th 2019
Olivia was the most friendly and knowledgeable employee we’ve encountered. She showed us around, explained the options and beds clearly and did it with a smile. She certainly gives you a warm welcome, checked once done and a find farewell.
August 4th 2019
Informative and Friendly Support Staff. Immaculate Cleanliness of Tanning Equipment and Overall Facility. Units are Well Maintained and Lamp Bulbs are in Full Operation.
August 2nd 2019
Customer service was awesome. They spent so much time with us going through the different lotions and then guided me through spray tanning for the first time.
August 1st 2019
Staff was very friendly.
July 31st 2019
The staff are always friendly and polite. And helpful.
July 28th 2019
Great place. Very nice people working there.
July 19th 2019
Every time I go in I am promptly greeted and logged in. The staff is awesome and the amenities are perfect!
July 16th 2019
for the first I was truly disappointed with my experience in the salon. I tanned on 7/15 and spent my $20 earned bucks. I upgraded to a higher bed. I went on 7 min of the total 12 min. I told that me bed was very hot and this would be the best for me. (just got back from beach) I was truly disappointed I wasted my $20.00 will not do that again. I have loved using your facility here in Richmond VA. Great staff and very very clean. This was probably my mistake I should have just kept using the usual bed.
July 5th 2019
Everyone is so helpful and friendly. They are great at giving me the options available and knowledgeable in doing so. If you have not gone........GO!
June 29th 2019
Had the most wonderful young lady help me yesterday, I have not been in a few weeks, and she was a delight to see after a long day so thank you
June 16th 2019
Great experience and all the staff is very professional and knowledgeable!
June 14th 2019
Everyone is always friendly and I hardly ever have to wait. One suggestion is to update some of the silver level stand ups. The one I usually get, I think #9 or #10, has a fan which is not strong enough. Seems like an older unit.
June 14th 2019
I would like to recognize Chloe! I came in to tan on a very busy day for myself and when leaving I got in my car I realized I had left all my jewelry in the tanning room. My the time I got out of my car Chloe was outside the store looking for me! I couldn’t thank her enough!! Your awesome Chloe! Thanks again as I was having a rough day & you really went out of your way that day!
June 13th 2019
It has been very good. Staff has been very helpful.
June 9th 2019
Friendly, knowledgeable staff!I trust their suggestions!
June 6th 2019
Associates are always friendly and personable. They treat every client special
June 6th 2019
Gold beds @ Chester location are horrible.
May 15th 2019
Everyone is so friendly and ready to assist when coming in, when there are busy times they at least acknowledge you and say they will be right with you.
May 14th 2019
nice, friendly, clean
May 9th 2019
Love the friendly atmosphere of PBT. You’re greeted by your name and taken care of promptly.
May 9th 2019
Service is great. I don't feel the Gold beds @ Chester location are as good/nice as Commonwealth Center store.
May 8th 2019
I have only been to PBT 1 time but it was a very pleasant experience. I have tanned at other salons and PBT is one of the best.
May 6th 2019
Love both salon's I go to! Everyone has been really great!
May 5th 2019
Always a pleasure to see smiling faces at this salon.Everyone is polite and helpful!
May 3rd 2019
Great job as always!
May 2nd 2019
Jessica at Commonwealth Center is great manager
April 30th 2019
Beds at the Midlothian Turnpike location are pretty old. They stand up level 3 just looks nasty inside.I think the 24 hr tan rule is ridiculous! 18 hours would be much better! Staff is great at both locations I use.
April 26th 2019
Always clean, neat and very helpful! And Jessica is the best!!!
April 26th 2019
Love going to pbt...you’re treated exceptionally well by all the associates. They greet you by your name every time you enter. Always an enjoyable experience.
April 24th 2019
The girls at the Midlothian store are wonderful. Every time I go they are sweet and fun. They seem to really love the job too! Always great attitudes.
April 23rd 2019
excellent customer service while i was there and explained all of my options of tanning memberships and which each plan included. made it easier for me to make a better decision to whats works best for me.
April 22nd 2019
Staff is so helpful & they are truly experts! Always feel confident when getting new products and going into the beds.
April 18th 2019
I love it ,only one flaw and I know why its there. But I do not like the full 24 hour wait. Some days I can't always come the same time or later and I end up missing out that day because of ha ing to wait until the 24 hour mark is up......down to the last second at that. But I do love tanning.
April 12th 2019
It’s been only 3 days since I signed up but the girls are helpful and friendly.
April 11th 2019
The associates make an effort to personally learn your name and address you by it the minute you enter the building. It’s a pleasure to talk with them while waiting for an available bed.
April 10th 2019
Everyone is always very friendly and helpful when I go in!
April 9th 2019
Midlothian, Va does not offer level 5 beds.. this is unfortunate for customers like myself who pay for level 5/unlimited sprays but do not have the accessibility
April 8th 2019
I go to the Hull Street location and two employees at this location are top notch; Jessica and Hannah! They provide exceptional customer service! Everyone else is nice and provides great customer service as well! The place is always clean, they work together as a team by cleaning the beds, folding towels etc. I'm impressed! Way to go PBT and staff!
April 7th 2019
I have been going through tough times heathwise.I came on Friday 4-6 the girls that were there helped me and was patient with me. That helped me figure out the best solution.
March 21st 2019
Every staff member is so friendly and helpful.. always a smiling face when you walk through the door.
March 10th 2019
Midlothian, Va. store could REALLY benefit from a level 5 bed. I moved from the Dallas, Tx area last summer and was disappointed to see that none of the locations here have the level 5 beds.
March 9th 2019
Totally lover it here. One the best tanning places around. .
March 1st 2019
Jessica is awesome.
February 27th 2019
the staff is awesome!!!!
February 27th 2019
February 23rd 2019
Versa and mystic are always great! I do have the option of using a level 5, but none of the locations offer them! I come from the Dallas Tx region where the sun angel was available, and it’s unfortunate that people here in Richmond Va do not have that option to experience the greatness!
February 15th 2019
Everyone was extremely pleasant,and I didn't have to wait so I was in and out quickly.
February 7th 2019
The employees take great measures in learning their clients names and always address you by it if they know you’re a regular at PBT.
February 4th 2019
My time at PBT is always awesome. The girls are helpful and always full of smiles.
February 4th 2019
Always a great experience at the midlothian location
February 3rd 2019
Manager is super awesome. We love our PBT!!!!!
February 3rd 2019
I can’t get the radio to work or move the fan to a higher setting in 7 - would like someone to show me next time
January 31st 2019
I always had good experience everytime I visit at palm beach. The girls are always so helpful
January 29th 2019
The staff is always friendly!
January 20th 2019
My wife and I just moved here from Roanoke. We are really pleased with our tanning experience. The manager is awesome along with staff. No complaints at all!
January 17th 2019
Staff member was confident and seemed very knowledgeable about packages and about being a salesperson on behalf of Palm b.t. She was not very big clear on express I ng why current charges were what they were. Perhaps listing current charges and showing how the totals came to be would be a better option. On another note, I have been a member at the salon since it opened at this location, except for one year when I was kicking breast cancers butt. I have to admit I was very disappointed that you all cut out supplying face wipes. I feel that your business is plenty proffitable to be able to at least provide those!!
January 15th 2019
It was rough to get my account added but I waited to get Elle at the Midlothian store to add me in correctly, I've been trying to get my rewards added but I can not get anything I've given m email but still haven't received anything
January 3rd 2019
It would be nice if you made it so that if a client did not use your facilities for the month, or even over the span of a few months, that you freeze their accout out of courtesy...
December 27th 2018
The staff is phenomenal and the store is SO clean. All the girls are very professional and informative when it comes to needing a new lotion. Jessica (the store manager) always goes out of her way to make sure I’m happy with my visit. Love this location!!! Thanks ladies!
December 12th 2018
Tanning experience was fine but really do not like that you have to wait 24 hours to tan again. I understand once a day but it is very inconvenient to have to wait 24 hours.
December 6th 2018
Jessica McCoy is a great person and manager
December 5th 2018
Associates know your name and are very prompt in checking you in!
December 4th 2018
Give everyone a free upgrade every month.
November 27th 2018
I’m not sure why the wipes were taken away but that is a very common item you find at just about every tanning salon and for as much as you charge they should be in every single room, not just the spray tanning rooms. It’s like the AC was finally fixed and the wipes were taken away.
November 11th 2018
Always friendly staff !!!Always clean Love finding out I have tan dollars !!!great surprise Have started to end my membership a few times and didn’t ... it’s a relaxing little treat !!
November 2nd 2018
I love the associates! They keep the plan so neat and clean! I think the stores should be allowed to manage the store temperatures better for a more pleasurable tanning experience. The summers at the Commonwealth have been brutally hot, and now when I go I have to prepare for chilly temps and an icy bed. Otherwise, I do enjoy my tanning time.
October 1st 2018
The beds are great. However, the prices and the prices for upgrades is a bit much.
June 1st 2018
The Midlo store is the bomb. Always clean and the PBT crew there is phenomenal! They deserve a raise!
May 21st 2018
In an out quick and easy, all the staff is very courteous and professional
May 14th 2018
There were bulbs missing from my bed, the aromatherapy was out and it never seems to fail that my account can never be found by my name and they always reset my password cause they pull another persons account up thinking it’s me. Pam and James though are amazing!!
May 14th 2018
Tanning experience is fine but prices are to high.
May 2nd 2018
April 26th 2018
The only thing that bothers me when I go to tan is they will ask how long do you want to tan and then they will tell me why I can not tan that long and how long I can. ??♀️ I’m 29 I’ve been tanning at my gym for almost two years. I just came to palm beach because it’s closer to my house on days I don’t go to the gym. Like I understand telling younger people how long they should tan. But I’m close to 30. Maybe suggest how long. But in the end I shouldnt have to argue about how long. And please don’t ask how long I would like and then tell me no. Tomorrow when they ask I’m just going to say whatever you think. Or just end up driving to the gym to tan. Easy.., they just ask how long.. cool thanks.
April 20th 2018
Friendly staff and lots of tanning options
April 20th 2018
I enjoy tanning at PBT, however, lotions and spray tans are really too expensive
April 15th 2018
I have been a member of this salon for well over a year and I can truly say it is the nicest, cleanest salon I have experienced. The selection of tanning products is very generous. I can not commend the staff enough for their professionalism and friendliness. They are all welcoming when ever I come in to the salon or leave. My overall experience has been a plus 10.
April 12th 2018
Great always friendly. Still I think Keri is the best and friendliest person that I have dealt with. I enjoy tanning there.
April 12th 2018
Every visit has been great!
April 6th 2018
I deal with Kari at the location off of Commonwealth Center Pkwy in Midlothian and she is always friendly, ready to assist and will go above and beyond a high level of customer service. She should be commended for her service to your company.
April 6th 2018
Always clean, always pleasant.
April 3rd 2018
Everyone I have spoke to is knowledgeable and friendly!
March 31st 2018
This is my first time tanning with PBT. I have been for spray tanning though. This location and the other are very clean and the employees are very helpful. The one downfall I see for me is that I do not like having to wait a whole 24 hours before tanning vs being able to walk in when convenient for me. There are days I would rather come in the mornings, some early afternoons around lunch time. When i come in after work and I arrive at "4:55pm" one day then the next I have to wait until "4:55" but I actually don't get called back until close to 5 minutes later. So each day gets later and later. That is not convenient at all.
March 26th 2018
Sunbeds are well maintained and very friendly staff!!
March 24th 2018
All the employees treat everyone like they were family ... they are all very outgoing and willing to help with whatever you need...
March 21st 2018
Great place to visit. Kara is the sweetest and most helpful to me. She is always happy and well informed about all of your tanning products.
March 20th 2018
professional and personable
March 18th 2018
Staff was informative, pleasant and efficient. Room was clean.
March 15th 2018
Good-very informed, polite and helpful
March 13th 2018
Very clean salon, well maintained beds, friendly and knowledgeable staff, excellent location off hull st. Lotions run a little on the pricey side but overall exceptional service
March 6th 2018
Awesome every time. Staff is amazing and friendly.
February 26th 2018
Kym assisted with getting me signed up and she did a great job explaining the packages and what would work best for me.
January 28th 2018
January 17th 2018
Each and every time I visit PBT, I am treated like they truly care about my business with them. Every employee is personable and knowledgeable when questions are asked. It's a pleasure to visit PBT.
January 16th 2018
Always love it
January 14th 2018
It was great, cari is awesome very respectful and super nice. Great attitude and friendly as always. Thank cari u are awesome person?
January 8th 2018
Customer service is not always the best. I often wait a while at the front before someone comes to check me in and they aren’t particularly friendly. The beds have gotten better since I came in a couple years ago and bulbs were always out for weeks at a time and no one was worried about fixing them. The lotion prices are a bit ridiculous where most people do not have $80-$100 to spend on lotion. This makes us head to the Internet for better prices.
December 25th 2017
Everybody is always great. Tara and Morgan go out of their way to make this experience great.
December 19th 2017
The young lady that helped me transition from subbed tanning to my spray tan package was knowledgeable and courteous
December 15th 2017
Knowledgeable, helpfull, and a very unatressfull buying experience.
December 6th 2017
Clean, friendly and helpful!
November 30th 2017
The young lady who helped me and signed me up was very friendly and knowledgeable. I will gladly recommend this facility to others. Awesome experience. She has customer service figured out. 2 spray tans per month would be an awesome deal at $14.95. Just saying.
November 28th 2017
Always have a great experience. Never any issue's
November 27th 2017
Great service always!!
November 18th 2017
I love the beds they are hot hot and feels wonderful.. I like all the girls in both locations.I tan at both salons I travel 15 miles to one and more miles to the other one but its well worth it distances I get a tan more then I can say about the other salons I have tried. Love the salons
November 8th 2017
I love this location! The salon is clean, the girls are all sweet and I never have to wait.
October 26th 2017
I love PBT, however, I never feel like I get any color at the Midlothian store. Im not sure why
October 12th 2017
Love going and being treated as family.
October 4th 2017
Awesome! The girls that work there are top notch!
September 26th 2017
always friendly and make my tanning experience pleasant and fast.
September 24th 2017
Staff is lovely and most seem interested in your experience; some just there because it's a job
September 21st 2017
The associates here are just not friendly. I also use the PBT off Staples Mill Road and Colonial Heights. Their associates are great. I never feel like I get any color at the pbt in Midlothian. I got in a top of the line bed, and didn't see any color.
September 19th 2017
I usually don't visit this location. It is close to where I work . I have had great customer service !!Amelia was Awesome!! Very kind and courteous!☺
August 29th 2017
Every time I go into PBT I'm treated well and they always know my name. They make you feel like family and it's always a great experience.
August 18th 2017
Staff is always pleasant and helpful. Beds are immaculate. Love this salon.
August 12th 2017
I always have a great experienceevery visit. Smiling faces to greet customers and very knowledgeable of products. ☺
August 9th 2017
It was quick, easy & informative!
July 30th 2017
I liked the spray tan deal of but one get one for a dollar
July 21st 2017
I love that y'all are doing the upgrades more. I only got the 20 minute bed which I feel doesn't get hot or tan me like the level 2 beds. But I could only afford it anyway. Keep up the great work . Every one is doing an awesome job.?????
July 17th 2017
The ladies at the front desk are all so friendly and helpful. I wouldn't go anywhere else. Love this place
July 5th 2017
The customer service is amazing!! They are so kind!! I just wish it was a tad cheaper. I went in expecting to pay 40 dollars and spent 150.
June 21st 2017
I pay for a Level 4, but the beds are never available and I always have to step down to a Level 3 or wait. I don't have time to wait because I live an hour away and I on my way home from work. I have left several times without tanning because of the wait. Also, several times a week I have had to wait over 10 minutes to check in because the line is backed up at the door.
June 15th 2017
The young ladies at the Commonwealth 20 location are always very helpful. They are able to get me in and out and on my way.
June 15th 2017
Always great. Friendly staff. Tanning rooms and beds are always clean. Location is always inviting
June 5th 2017
One more thing I got the 20 minute bed which I don't like because bulbs are not hot for me. But I think u guys should start offering more 1.00 upgrades for those 20 minute beds due to we don't tan that well in those beds. A lot of people would appreciate more of those upgrades. It nice to be able to go into a better bed were u know u will walk out feeling like the trip from Amelia is worth it. U guys are awesome thow ?
June 5th 2017
A great bunch of people . Haven't been there in week or two and when I went in they were as always friendly and nice. Keep up the good work guys?
May 28th 2017
I love this salon!! All Associates are Awesome?
May 27th 2017
Kari was amazing when signing me up!! She was very thorough with the plan types and lotions!!!
May 20th 2017
The mystic machine seems to have problems at times. Spots on my legs from the spray not being even
May 17th 2017
Nicest tanning salon I have ever been in. Very warm atmosphere as the ladies are all awesome; very polite and informing of all the products you offer. The rooms and beds are exceptionally clean. I have had a great experience from day one.
May 15th 2017
Very happy with Palm beach tan. APPRECIATE all the specials as I only can afford the minimum membership. Everyone is always very friendly and inviting.
May 15th 2017
Always prompt service. Friendly and knowledgeable staff. Above all, it is always clean which is very important!
May 14th 2017
Courteous staff and very clean faculty, quick service
May 10th 2017
My experience is always amazing!! Karen is the nicest she can be when I come in there as well as all the other employees working there!
May 4th 2017
Such sweet girls work here and always answer any questions I have.
May 2nd 2017
Beds are clean, supplies are provided, hours are great, prices are reasonable! However, music does not always work.
April 25th 2017
Most always a great experience
April 25th 2017
Staff is nice and the beds are always clean and the staff really tries to help out and tell about their lotions.
April 23rd 2017
Calen was wonderful and so helpful. She really took time to answer my questions and concerns. Her knowledge of the products far surpassed any expectations I had. I believe this young lady has the skills and personality to achieve anything in life
April 19th 2017
I feel like I don't get much color, even when visiting more frequently and using maximum time.
April 12th 2017
Midlothian Commonwealth Centre PBT is always clean and welcoming.. this is the only location I prefer to go to when I can, they have the best customer service and cleanliness. Better beds too!
April 12th 2017
Very clean. Friendly, knowledgeable staff. All around great experience each visit.
April 11th 2017
Staff is very knowledgeable and polite. The ease of "in and out" process is awesome !!
April 10th 2017
Very friendly staff. Everything is always near and clean. Any specials going on are offered upon checkin.
April 8th 2017
Everyone at the Hull Street location is eager to help. Jessica always makes me feel like the most important client of the day.
April 7th 2017
My favorite Palm Beach location would be Midlothian. I love how helpful, friendly and inviting the staff is and I love the look and cleanliness of their store.
April 5th 2017
The staff is amazing! Always bright, cheery and able to answer all my questions.
April 1st 2017
Employees are always attentive and nice. The beds and store is clean. I've tanned many places where the employees were too busy to wait on you because they were too busy talking to their friends but this is a nice change of pace.
March 24th 2017
I love this salon. Everyone is so nice and the facility is impeccable. They always make every effort to accommidate any special request.
March 23rd 2017
All employees greet you with a smile!! Very pleasant and always willing to help with selection of products.☺
March 20th 2017
only been twice, girls seem very friendly and helpful
March 18th 2017
Great job keep doing what you are doing
March 9th 2017
I absolutely love the staff. They r very helpful and professional. My experience so far since I joined last month has been great. Thank you palm beach...?
March 7th 2017
The girl had multiple problems finding my account after finding my account with the help of another associate she promptly put me in a room and has I'm getting ready to apply my lotion the same girl comes to the door and says she put me in the wrong room and that i need to go into another room. It's small issues but it just seemed as though none of it matter to her. She had a very flippant attitude about the whole thing, laughing and saying sorry to a paying customers face pretty much makes the apology null and void. I am very thankful for the other associate whom was behind the counter and helped find my account and expressed how sorry she was about the earlier incident. She was very pleasant and did not laugh like it was nothing. I will return to this location but I'm hoping that I do not have another experience when an employee thinks it's okay to laugh while apologizing to someone.
March 6th 2017
March 6th 2017
They are always very nice and welcoming. I messed up my spray tan last week and they were very helpful and even offered for me to get a free one to make up for my messed up one. Only bad thing is they pester you about buying new product constantly and it's very annoying.
March 3rd 2017
The staff at the Midlothian branch is amazing!! They answered all of my questions regarding picking a lotion (which I love). The salon is always super clean too.
February 26th 2017
I have tanned at multiple salons and I must say this is the most professional and clean salon I have experienced. The staff is awesome as well. I would recommend this salon to anyone. They have so many options to choose from and also long hours of operation which is a plus for me.
February 22nd 2017
It been great so far. I feel like there's a great group of people that work there. Friendly, energetic, very nice. Thanks palm beach for the deals you guys offer up .way to go???
February 21st 2017
Staff is friendly I don't feel like I'm being judged or getting on nerves when I ask questions. The staff has been very helpful in making sure I achieve my tan goals without over doing my skin. They also have talked about how I can keep my skin healthy while tanning. By far the best salon I have been too!
February 20th 2017
Staff is very friendly and helpful
February 19th 2017
Yeap 5 stars!! Yesterday I came into the salon unfroze my account. My experience was awesome. I tanned and purchased new lotion.
February 13th 2017
Everyone has been friendly and accommodating. They were very patient with us when we started, explaining all of our options but not pushing us toward a plan that was more expensive. I would definitely recommend this to friends.
February 9th 2017
Always cleanAssociates happy and very knowledgeable They try to learn your name and habits
February 2nd 2017
Great bunch of employees. They all were great. Especially Katherine . Thanks so much for being so curtious and very professional.
February 1st 2017
Employees are very friendly, when I had an issue with a bed it was quickly resolved and I walked out pleased. Very clean salon. Never have to wait for a bed to open up or be cleaned.
January 30th 2017
All of the staff are fun and friendly! They know me by name and are always hospitable.
January 18th 2017
No other tanning salon has given me this great of an experience. I love the beds and friendly staff.
January 15th 2017
prompt service, kind and courteous staff. Clean facility and up to date tanning beds.
January 3rd 2017
Great service as always....this time from Jamie and Keli. Room was spotless and I was in and out in an hurry.
November 29th 2016
Love it when you're not even in the door and the associate already has your name in the computer and with just the punch of your pin # you're set up in a bed ... associates are super friendly and positive to everyone who walks in the door.
October 28th 2016
I am so GLAD to see Jamie back at the Brandermill location, she is so very sweet!!! Most of the people you employ make a great crew.
August 23rd 2016
My tanning season got off to a rough start due to an error on my account which was my fault. However, Courtney & staff quickly turned it around. What a great group of people. They are always smiling & so friendly. And always answer any questions I have. Please keep up the outstanding service that you give. It is truly appreciated. Thanks to Courtney,Katie,Rebecca,Julia,Clay, and the rest of the staff that I can't remember their names. This place is first class!!!
August 9th 2016
Chad has been a delight - I walk in the salon and he knows my name and is always so friendly. The salon is always clean and I hardly ever have to wait. I have enjoyed my tanning and experience and have recommended it to my friends.
August 5th 2016
Always clean and relaxing every time I tan
August 5th 2016
I usually have a eonderful experience, however, on Wednesday this week I went in at 830pm. They had already mopped the floor throughout the entire stire, including the room I was assigned. The gloor was sopping wet and gross to gave to stand and walk on while trying to undress and get in the bed.
August 2nd 2016
Everyone is so pleasant and knowledgeable. I love going and getting my 12 minutes of R&R in the "Sun". The salon is impeccably maintained and that is a huge consideration for me.Thanks for setting the bar so high. It shows in the quality of your staff and the salon itself.
July 29th 2016
At the beginning of July I paid for an upgrade for level III beds for four visits and I only got two because my mom fell and broke her hip,I had to stay with her and apparently it expired but it was out of my hands what I needed to do to help her,but nobody at Palm Beach tanning could help me for what I paid for due to expiring I guess,..but it was out of my hands that I needed to be there to help her , I really wish I could get what I paid for because I am a loyal customer and I do have a few friends coming there already! I struggle to help my family and this was something I did for myself that I never got to enjoy or take advantage of!I really did enjoy the two visits I had in the number three level beds and really wished I could've taken advantage of what I paid for
July 26th 2016
Just thought it was weird that the bed I wanted was "on hold" I never mind waiting my turn but why hold beds?
July 25th 2016
In the bed, ready to start and there is a message on the screen that the condensation canister is full. Please empty. It would not start. Had to get up, get dressed and go out to the counter to tell them. They didn't fix it, just over rode it, so it probably happened to the next customer as well.
July 24th 2016
Friendly staff, always welcoming!
July 22nd 2016
I LOVE this place. Very well maintained. It is always clean and the staff are always friendly.
July 7th 2016
The staff is excellent! Very friendly and very helpful
July 3rd 2016
People are great and I love the Versa bed!!
June 20th 2016
The girl at the front desk was really knowledgeable, super friendly... Place was really clean, everything was great
June 13th 2016
The only problem that I have ever had with my tanning experience is that the workers try to make me upgrade or buy more and more lotions every visit. Since I have said no every time I wish that the number of offers would decrease. The salon is always clean and everyone is always nice though!
June 13th 2016
Taylor did an awesome job! Very informal and quick to get us signed up. I would refer to anyone.
June 8th 2016
No complaints ,you always have good service and everything is always clean !
June 5th 2016
I love Palm Beach tanning!!they are always quick and willing to wait on me and the place is always so clean and neat and always willing to educate me on tanning and products
June 3rd 2016
love the versa spray and also the air conditioning tanning beds :)
June 1st 2016
Beds are very clean
May 31st 2016
I never seem to get much color when I tan there. Monthly membership is high, as well as costs to spray tan, upgrade bed or lotions. Not really what I expected. When i have expressed my concerns to staff members, just seem to be blown off.
May 26th 2016
Love that most of the employees appear to be really happy to see you. Don't like that I've had to wait a few minutes for someone to come to the front desk to be checked in.
May 26th 2016
I am already paying about $100.00 a month to tan. It irritates me that I always feel very pressured to purchase additional things that are frankly poor quality and not worth the money. The sticky feet, the aromas, the lotions - seriously $100.00 for a gradual tanner or bronzer???? Much better quality products are sold at department stores for 1/3 of the price. With that being said staff is very attentive and friendly. And the spray tan (mystic) was good. The facility was very clean and everything was stocked in the tanning booth. But please - lay off the pressure sales pitch every single time.
May 17th 2016
Staff is very knowledgable and friendly
May 17th 2016
The people at PBT are so welcoming and in a great mood. They keep everything very neat and clean.
May 17th 2016
The woman who helped me was very knowledgeable about all of the products and beds. She really helped me pick out what was best for my skin. She was also very upbeat and sweet as can be!
May 4th 2016
Awesome service, clean beds, amazingly kind and helpful staff. Very professional.
May 3rd 2016
The staff is always friendly, the place is always clean, and I never have to wait for a bed to open up. My only complaint would be about the lotion prices.
April 29th 2016
The associate was great! Very helpful with plans, lotion and how the beds operate. She answered all my questions and was very pleasant! The salon was very clean! I'm very glad I joined!
April 24th 2016
Professional and efficient and knowledgeable staff. Clean facility.
April 23rd 2016
I love the salon and the people are great. I have only one request, if the bed is supposed to spray, then keep it maintained to do so.
April 20th 2016
I can upgrade for $15 to the next level bed bet experience with a bad one because I got in there and nothing was working the music wasn't working and mister. Wasn't working so I spent 10 minutes question buttons that didn't work when I went out I said I would like a refund on that bed or another good in Play Store and I was told because I use that time in there but they couldn't give me another upgraded tan very disappointed next time I'll jump out of the bed stop the bed and leave that room before sitting in there pushing buttons Ugh
April 8th 2016
Everyone is always so pleasant and personable. The facility is immaculate.
April 7th 2016
I love the experience, but just having one person at the desk for check in sometimes the wait is frustrating. Over all however, great!
April 1st 2016
Very nice staff . Love the beds and always feel relaxed when I'm there. Well kept salon. Always very clean.
March 27th 2016
The staff is very friendly and knowledgeable
March 25th 2016
The salon is great and the staff is very pleasant and helpful. I gave it an average rating because on several occasions, I've been made uncomfortable with the pushy sales tactics they use. It puts me off, and almost makes me want to go elsewhere. I've been tanning a long time, and get a great tan every year. I don't need to be told that the products I use aren't as good as what they have to offer, or to be careful of what I buy because it might not do as well as what they have.
March 25th 2016
Well, the last time I was in everything was nice, the time before was different. The associate was extremely pushy about purchasing lotion, well I did not want lotion!!! I pay enough monthly and lotion is expensive, I did not want to purchase it that evening.
March 23rd 2016
Beds are kept up, bulbs are change frequently. Always clean! Always friendly! Downside is they are ALWAYS trying to sell me something. I leave my wallet in the car on purpose, I just love your products!
March 19th 2016
Always an awesome experience!
March 17th 2016
Everyone is always so friendly and helpful! Always smiling faces!
March 16th 2016
Emily is very friendly and helpful each time I come in to tan. She also tells me if there are any new promotions going on at that time. Thanks for all of your help
March 15th 2016
The beds and everything are great the only thing I think you should change is the 24 hour policy it doesn't work for my schedule at all! I usually like to tan when I get off work but I get off at different times through out the week so if I go in and they say oh you have to wait an hour to tan I'm not gonna go home and come back for that!
March 14th 2016
Courtney is Superb!Always pleasant and has me checked in before I walk in the door :)Thank you Much!!!
March 10th 2016
I love Palm Beach Tan! The staff is so nice & the quality of the beds is outstanding!
March 3rd 2016
Love that I had gotten an upgrade and loved the bed. Tanning associates were very helpful!
March 1st 2016
I love the fact that the employees make an effort to remember your name and call you by your name when you enter. It's a feeling of family when you go to tan!
February 27th 2016
Clean, friendly and accommodating can't really ask for more. I do wish you could make lotions more affordable and would like to have the opportunity to try out other beds from time to time without having to pay so much maybe even have a free session, this would show customer appreciation but other than that can't complain.
February 25th 2016
The staff was pleasant and very good a explaining how the salon works. I love it!
February 3rd 2016
There is always a warm welcome at Palm Beach. The friendly staff is always so patient to show you new product and how it can benefit you.
February 1st 2016
I get spray tans all the time at palm beach tan! I absolutely love the color I get from the spray tans here. Also the staff is always very friendly and helpful every time I go in!! I would recommend palm beach tan to all my friends, family and co workers!!
January 30th 2016
Always friendly, helpful and informative
January 28th 2016
I love it when your employees see me coming and by the time I've entered the establishment, they have me entered in the computer and ready to put me in a bed or whatever I choose to do that day.
January 27th 2016
I've been coming to this location about three years but I get so frustrated because EVERY week I come in the front desk push products at me to the point it's uncomfortable. Every single time the same girls try to get me to buy product, I politely tell them no thank you I'm happy with my lotion and they continue to talk over me and try to get me to purchase additional items. It's so frustrating, it's borderline harassment
November 10th 2015
Love getting spray tans at pbt!!
November 7th 2015
Friendly group of employees Always clean. Informative.
November 6th 2015
Friendly staff! Always quick to handle customers! Very clean!
November 6th 2015
Staff is friendly and salon is always clean, only thing I would suggest is that they use a little more effort in cleaning booth floor.
October 6th 2015
This facility is close to my home and always courteous and professional I enjoy going there. The "Short Pump" facility I have used in the past has nicer beds at my level though.