April 16, 2019
Everything was great other than there was no deodorant in the bathroom
March 27, 2019
Every time I come in, I’m greeted with a smile. Everyone has been extremely polite and helpful.
March 25, 2019
The gal that was working at 10:30am on 3/23/19 helped me check in and was super knowledgeable and friendly. She was busy but made sure I knew she’d be right with me and handled multiple customers with a great attitude and gave everyone an equal amount of attention!
March 5, 2019
Payton was very friendly efficient and informative! I went in for a tan and knew that I had some credit as well as it being $ tan upgrade. She helped me figure out the best way to use my credit and use the $ upgrade until the 10th of the month!
March 5, 2019
Prices are high, music selection while in the bed is poor as well as the volume control. Products are unreasonably priced..we will be canceling after one month
March 1, 2019
I just think you have some very nice girls working at PBT in Vancouver Wa. off of 191st. I’ve been going for a few years now. Last night I went in to spray tan at 830pm- knowing it closed at 9pm. As I was checking in, a client who was using the Versa booth reported it wasn’t “working “. I believe there was a young girl in training and there was another girl checking me in- I didn’t get her name. They just handled the situation so calmly and professionally. They moved he Versa client to the Mystic booth to work on the Versa. During this time 3 other clients came in behind me- all wanting to spray tan- the girls showed no
Stress or disappointment in the situation. They believed the Versa was up. and running - this is like 840pm. I went ahead and went in the. Versa and it was fine. They had another gal go in the Mystic and when I was leaving at 855pm they had the Mystic full, put someone in The Versa and still had 3 clients waiting to spray tan. I think they need to be complemented on the very fine job they did making sure everyone was able to spray tan and keeping everyone informed of the situation. This is the kind of customer service I wish I could run into more often!
Yay for you and yay for them!
February 27, 2019
Alyssa at the 192nd PBT in Vancouver, WA is always helpful. She has great tanning suggestions & is friendly.
February 4, 2019
Everyone has always been so thoughtful and courteous - welcome me with a smile.
December 29, 2018
I dread the almost daily conversation of “how are you doing on lotion” it seems even if I say I just bought one or I’m doing fine, the person behind the counter still tries to sell me something. It’s great they are being attentive but most of the time it makes it just feel like every interaction I have with your staff is a sales pitch.
December 22, 2018
All the staff are super friendly and helpful.
December 11, 2018
Very friendly associate. Personable
December 7, 2018
Great initial experience. Clean place and good options for packages
May 22, 2018
Always polite & knowledgeable staff! Hard ever have to wait.
April 14, 2018
Friendly, informative, professional but personal and works with your needs. Super clean place. Simone is a wonderful manager. She made me feel welcome and taken care of. Love that I decided to treat myself to some pre-summer tanning!
April 6, 2018
Raina at 192 is wonderful and had absolutely the best service!
April 4, 2018
I love the Hazel Dell location! Every time I go, the women who work there are very nice and greet me with a welcoming smile ?
March 18, 2018
All the staff are great but Simone and Vanessa are amazing! They have always been helpful and informative. I have been a member for around 10 years.
March 10, 2018
The sales girl was kinda snooty and rude in a fake nice way. That’s all everything else was good.
March 8, 2018
I love going to PBT I just wish it wasn’t as spendy
March 1, 2018
Always great! Well informed & helpful staff. Always do what they can to give you the best deal.
February 25, 2018
Knowledgeable friendly staff. Membership a much better value compared to where I used to tan. Great variety of high quality beds.
February 14, 2018
Simone is friendly and answers any questions I have in regards to spray tanning. I am thankful for this! :)
February 11, 2018
James was very friendly yet very professional. He got me right into the beds I wanted
February 5, 2018
Often , in the evening, when we go in the attendant is in the back for quite a long time. I finally walked back to find her doing her hair and makeup in the restroom.
Super Bowl Sunday we found them watching the game in the back instead of taking care of the front desk. Not an issue if we didn't have to wait for them to come out to check us in.
February 1, 2018
Welcomed as soon as I walked in. Along with being informed about the new product I had asked about, showing me the different lotions along with letting me smell them. Overall excellent service
January 30, 2018
January 24, 2018
I went to palm beach tan in Hazel Dell last night before I left for Hawaii and got a spray tan and the girl working was amazing, she told me how to do everything and really simplified it. She recommended a prouduct that I FREAKING LOVE !!! I wasn’t going to check a bag so I didn’t plan on bringing it but after I tried it this morning I had to. She was so sweet and cute , I believe her name is liv?
December 1, 2017
November 30, 2017
Walked in at about 1pm and greeted by Vanessa. She was very nice and helpful. Showed me all the beds and packages. Great experience and clean establishment.
November 11, 2017
Very nice staff. Very helpful
November 8, 2017
The ladies that work where I have been going are always so sweet and helpful. They know their product and use it as well which helps. Facility is clean and tidy. I always feel welcome when I come in.
October 10, 2017
Products seem to be a bit on the costly side but the employees are always smiling and helpful!
October 9, 2017
Employees are alwaysbery personable
August 27, 2017
Audry (I believe that was her name she mentioned she was newly hired)
professional, quick and over a easy process to sign up / also had a solid understanding about all the products which help with making the right selections.
August 22, 2017
My first impression was great. Vanessa helped me my first time in & she is a super sweet & gracious person. Every visit has been good, everyone is really nice. Thanks to all the staff for your great attitudes & welcoming feel.
July 30, 2017
Staff is great and knowledgeable.
Disappointed that about every time I go in one of my favorite beds has a bulb or 2 out.
I appreciate one of the girls letting me know ahead of time so I could choose a different bed but some don't do that. I realize there is a reflection but I just don't feel like there should be burnt out bulbs in the beds with the prices we pay.
July 30, 2017
Good beds and the girls at the front desk are always pleasant .
July 19, 2017
store is not as clean as it used to be. Staff is not as friendly anymore. They seem to be a little more caught up with each other these days. There was a time when the staff knew their clients and it was a fun experience coming in. I have been coming in for well over a year and have seen the slow change. This summer has not been a great experience.
June 29, 2017
All the girls are very friendly and always there to help and answer any questions I've had.
June 22, 2017
I am always greeted kindly and I feel comfortable being there
June 21, 2017
I would have given 5 stars but I didn't because every time there is a deal through palm beach the employees never mention it. I have gone several times where I only got to use the deals at the end before they expired. Example they are having a 3 month special on upgrade and I didn't know about it until a month before it expires which I don't think is great customer service. Thankfully a new employee let me know about it so i could take advantage of it before going on my vacation. Besides that I enjoy getting my tans so I can keep my color and not burn on my vacations.
June 19, 2017
Vanessa is always so helpful.
June 4, 2017
I truly love coming into this location. All of the girls are so sweet and really build a relationship with their customers.
May 23, 2017
April 30, 2017
Face bulb was out.
April 17, 2017
I went into the Palm beach tan on 192nd looking for the cheapest option. But after Vanessa showed me around I ended up purchasing the Premier gold package. She was very helpful and informative and I am very happy she assisted me with purchasing my package.
April 4, 2017
Un froze my membership yesterday and had great help.
April 3, 2017
Have been really enjoying the customer service at the 192nd location and the Orchards location. The girls are extremely friendly and very professional!
March 18, 2017
Hailey helped me in store. She helped me out to get the best deal on some lotion. Great service!
March 16, 2017
I had an issue in the past where I cancelled my account due to my location relocating and my account wasn't actually cancelled until I noticed about 6 months, customer service fixed the situation but it still left me a little uneasy about Palm Beach Tan. After that I had tried a spray tan at a different chain and walked out with goops (I know thats not actually a word but thats the only way I know how to describe it) of brown dripping down my neck and legs, needless to say I was never going back there again, so I wandered back in to Palm Beach at your 192nd location and talked to Erica about my whole experience and she handled it so well and was extremely patient with me and explained that it was an isolated incident and told me what steps to take if I ever needed to cancel again. Made me feel good about signing up again at a place that I had an issue with previously, so 5 stars all the way :)
March 10, 2017
Staff is always friendly.
March 9, 2017
Very knowledgeable on all products and services.
March 8, 2017
I have been a member for over 6 years.... I have had some bad experiences in the past... but, since I have been going to the new location on Mill Plain = it has always been great.
February 20, 2017
awesome customer service
February 2, 2017
As always.. great!!
January 17, 2017
I have been a client for a very long time and I spend a lot of money monthly to be a member. The staff is always very nice and helpful. Where you lack in my opinion is maintenance of the beds. It seems that when a lamp or bulb goes out in a bed it's stays out for quite some time, which is irritating considering I pay over $100 a month to be a member. In my opinion the maintenance of a bed should be handled quickly and I've been told by your associates that you have one person who handles all of your stores and that's why it takes so long to get a bed serviced when this occurs. Thanks for asking for my opinion hope this helps.
January 1, 2017
Awesome as always
October 27, 2016
Facilities are clean and staff are very friendly and professional.
September 27, 2016
The ladies are always helpful!
September 18, 2016
Simone is a fantastic employee, and she's hot.
September 7, 2016
Always very friendly.
August 23, 2016
I think you guys should have a piece of candy on the towels. The experience is great. There should be more free incentives for people who spend hundreds and hundreds on tanning lotions.other than that it was great.
August 16, 2016
Love going in, but prices are so high and I see little result for what I pay each month. In addition I have to consistently buy product to even be able to subbed tan, and you would think if you paid 75$ a month you'd get a free product every other month or something, 10-20-30% off is not worth it, I buy my products through a friend for cheaper.
August 6, 2016
The girl working last night made my visit one of the best experience to a tanning salon I've ever had. I think her name was Jocelyn. Cute little blonde girl.
July 29, 2016
The staff was nice and helpful! Suns up tanning salon has a better deal for the mystic tan and their machine is better ! I would highly recommend looking in to their machine . Versa sucks compared to what they have ! Planning on switching soon!
July 21, 2016
Selena at your fourth plain store is always so kind and greets me with a cheery smile! She is a genuinely kind person. We love coming into that store!
July 20, 2016
Excellent staff at your 192nd location.
July 18, 2016
Kansas is amazing. I look forward to seeing her. She makes me feel like I matter, and that I'm important as a client. It's amazing to see customer service still exists.
July 14, 2016
I love PBT - the beds are great & bulbs are replaced often. The people are super friendly & call me by name when I arrive. The salon is always clean and feels welcoming.
July 6, 2016
Someone somehow accidentally used my tan dollars on my acct. I went to use them one day and the girl told me I did not have any and I had used it on ___ (said the name of a product) I told her I had never bought that and the other girl that was there looked at it chimed in and said ohh no this is the acct that we accidentally charged this under for someone else. Although the manager let me know that she would get some tan dollars put back on there it was alarming to be asked how much tan dollars I had (I have no clue - I had never kept track in the past and just always trusted that what was taken out of my bank account each month would be there when I returned to the salon) and alarming to hear that someone so easily was able to use the tan dollars on my acct. (My name is not terribly common) On top of that to feel like a situation happened with my account and no one cared to notify me of the situation or proactively fix it before I came in to try to use my tan dollars. A manager was supposed to call to explain what happened but I never received a call. I don't know that I feel comfortable freezing my account if it means needing to keep a close track on everything in the event someone uses money from my account and might opt out for simply cancelling it instead when I take my breaks from tanning rather than freezing it.
July 1, 2016
The only negative is I referred a friend and received tan dollars but only for a short time. By the time I knew about them they expired!
June 29, 2016
The girls are really the best bunch you have had in a long time all are friendly!!!!
June 25, 2016
The staff is very attentive. They are always making sure I have the lotion I need and place me in the right bed. The personable, professionalism at the 192nd location is top notch!
June 12, 2016
Great service, very cool
June 8, 2016
why don't the rooms have independent garbages. Sometimes I'd rather not be sloppy! Also there is no longer candy as a treat, seriously made my day better with that little gesture or options of stickers
May 26, 2016
May 23, 2016
The staff there is always friendly and Rene era my name even though I do t come in every week.
May 21, 2016
I go to the one off N E 192nd Ave and they all are very courteous and helpful . also they are always cheerful and smiling.
May 16, 2016
I am always treated nicely! Simone is the best; always willing to assist and give honest advice. Thank you!
May 2, 2016
Always clean, bright and a overall pleasant experience.
April 26, 2016
Great staff! Appreciate not being hit up with a sales pitch every visit. :)
April 26, 2016
For ALL the survey's you send out - you must, or at least really should, offer an incentive to take the time to fill them out. I get 1-2 survey's a week and finally started deleting them (except this one) because there's no point to keep saying the same thing.
April 22, 2016
I'm not a huge fan of the service! A lot of the girls are rude.
April 15, 2016
The women are always smiling and
very pleasant when I get there. The service is Great.
April 11, 2016
Clean environment & nice staff.
April 8, 2016
I love the girls you have working during the day at 192nd location. The only name I remember is McKenzie. Always so friendly and makes sure everything is going great and that I am happy with my experience. Always smiling. Great employee. One you should hold on to!!
April 8, 2016
The staff is always friendly and helpful and the salon is kept clean.
April 6, 2016
The girls at the front office are very nice and customer service is great!
April 4, 2016
I love my PBT location. Mackenzie is always so nice and engaging! Everything is neat and clean, air temperature is perfect, music at just the right volume level. Always a great experience!
April 4, 2016
Always greeted with a smile and kept up with what's going on with my membership points.
April 2, 2016
Right when I walked in Simone ? Was very helpful, I have never tanned before so I had a ton of questions and she was very patient and willing to help, ended up getting the gold package with tanning lotion she said would help get me tan before my trip in may
March 23, 2016
I do not like getting into a bed with lamps that do not work, same with bulbs. What can you do to fix that problem? Just means to me that these bulbs and lamps are not being replaced as soon as they should be. In other words we are not getting the UVrays that we are paying for..does that make sense?
March 22, 2016
Always friendly and enjoy my time there!
March 18, 2016
I came from a small privately owned tanning salon. The prices were cheaper but so was my tan and the tanning beds. I still love my old salon but you get what you pay for both there and here at Palm Beach Tan! I get so many compliments on my tan now that I'm tanning here and I love the customer service I receive. Happy to be a new client.
March 11, 2016
The girls are always super friendly
March 8, 2016
The lady that helped me was very knowledgeable and gave me great service!
March 4, 2016
The process of setting up my membership was informational, quick, and easy!
March 2, 2016
Mackenzie is a super star. She is always so sweet and always welcoming. She is super accommodating too. On occasion I have asked for a specific bed and she was more than happy to accomodate. Everything is alway clean and tidy. I enjoy going to there to tan several times a week.
February 19, 2016
The staff is friendly , helpful, and keeps the salon spotless. They seem to enjoy working for PBT.
February 4, 2016
Thank you for always making my experience top notch! I love how clean, quick and friendly the service is here. I will always trust Palm Beach for my tanning needs.
January 30, 2016
Good tanning experience. I wish I could pay cash for my membership instead of a Credit card. A little too much "selling" when it comes to the lotions...
January 29, 2016
The staff at Palm beach is great! Everyone is super helpful and friendly.
January 27, 2016
Usually good service, sometimes the gals are too chatty and silly for my taste. The sound/radio system does not work in all rooms or locations. The Palms location in Vancouver WA had a light burned out in one room for over 2 weeks. How hard is it to change a light bulb?? Plus sound system does not work in gold beds at this same location.
November 7, 2015
Staff is wonderful, good tanning beds and clean facilities
November 5, 2015
I really like all the girls and the place is spotless BUT I have been in retail myself in various ways for years so believe me when I say I really do understand marketing ( it was my job) but I am tired of trying to be sold something EVERY time I walk in the door. No matter how nice they are or how it is worded, "it" (the sales pitch) has gotten old. I want it to stop, I REALLY want it to stop. It is to the point where I am considering going somewhere else for this reason alone. So what you do with this information is up to you. Friendly, outgoing girls who know my name is one thing but when they think they need to know if I am almost out of lotion or that I NEED to know you have a sale on product every time I walk through the door It may be time to change the door I walk through. Also I tan (in a bed) not just for a tan but to battle depression (seasonal disorder) and for vitamin D so why do your girls try to talk me into a spray tan? Repeatedly. (could it be there commission they are worried about & not a happy customer?)I do not even know how many times I have felt like I needed to explain myself to them. So I just maybe gone soon. Sorry, you are in a great location for me and the place & beds are fantastic but I really do not come in to be sold a thing. If I need lotion or goggles or moisturizer or if I want to upgrade to different bed I WILL LET YOU KNOW. Thank!
November 5, 2015
Enjoy going down for a tan, the girls there at the Hazel Dell store in Vancouver are always upbeat always welcome the guest when walking thru the door. My only complaint is there needs to be a system in place so if a member wants to put their membership on hold they shouldn't have to wait till the end of the month before dues hit the bank. An example I went in today the 5th to place my membership on hold it should take effect the 1st of the following month since the current month we are in is already paid for not ending the same day the request is in
November 5, 2015
I always have a great experience. Nice employees, clean beds, good music, and good prices!
October 2, 2015
Everyone there is really helpful and nice! Always a good experience!
August 21, 2015
Staff is always very friendly, definitely need to get the beauty machine at this location though!!
August 18, 2015
Over all a good experience. Your staff is always smiling and willing to answer questions. I don't care to feel pressured into buying a ton of products. A few, not all, are higher pressure than the rest and always pulling the most expensive first. They must make commission on sales.
August 18, 2015
You are all wonderful love your Salon
August 18, 2015
Clean salon, great team Kayla, Cassi, Ericka, Kansas!!!! Thank you, I love my 12 minute vacations!
August 18, 2015
The girl that worked there was so nice and helpful and the bed was so warm and the music was great!
August 13, 2015
Great customer service, never a long wait time to tan!
August 7, 2015
I love palm beach but the turn over of rude young girls in Vancouver can get old. Kind of annoying having to meet someone new everytime. Some of the long time workers are amazing. Can't beat the beds and locations though..
August 7, 2015
Kayla the store manager is such a sweet girl, love her smiling face to greet me!