March 14, 2019
I truly have enjoyed $1 week. Thank you!!!
March 7, 2019
Great customer service. I am extremely pleased with my choice of locations! The manager (I think her name is Monica) was really helpful explaining the different choices. Each visit has been positive.
January 9, 2019
Great well trained staff. The whole crew is excellent
December 23, 2018
Nice salon. Very well managed and trained staff. Monica is very competent Manager and Sahar and Crystal are great to deal with.
December 9, 2018
Saraha is always a delight & very professional.
September 27, 2018
Always great experience
August 14, 2018
Girls are very friendly and helpful
August 12, 2018
Always a great experience!
April 28, 2018
The manager and the staff are always friendly and smiling. Very clean. I enjoy going there for a nice quick tan.
March 23, 2018
The entire staff is ALWAYS exceptional and I have been tanning there for 20 years .The manager is very conscientious & the girls always are friendly & the store is clean !
March 22, 2018
Love my staff at The Arboretum
February 15, 2018
Jaimie and Kayla are awesome at the Pineville-Matthews Rd location in Charlotte NC!
January 6, 2018
Time to replace and update the old equipment. How about some music selections and speakers that work? Premium price for average service and experience.
December 14, 2017
The girl's are always so helpful...my favorite store!
October 20, 2017
I wish I knew her name (long blonde hair), she always opens the front door for (I am disabled and walk with a cane) and is super sweet!
September 10, 2017
I don't appreciate the "hard-sell" of everything. The woman I signed up with was pushing me to purchase a lotion. I had to tell her 'no' three times!! I know that's her job, but no means no. Don't push me! Then the next time I came in, she asked me what lotion I had to use. I told her I brought one from home, and she demanded I show it to her!! Michelle at Arboretum location is VERY pushy! There's a difference between doing your job, and overstepping boundaries.
July 17, 2017
When I go to tan I am there to relax in a nice and clean environment with awesome people to greet me when I walk in. PBT has all of that, but there is one big problem. I absolutely hate the aggressive upsells on lotions that are so ridiculously overpriced that before saying no the fourth or fifth time, I have to laugh at the prices. Consumables are a cash cow and I get that, but please train your staff to accept "no thank you" as a legitimate answer. I pay my monthly contract fee each month but only tan about 2 times per month. Those visits are my mini retreats and the last thing I need is for someone half my age trying to make me feel bad because I won't spend $127.00 for a bottle of lotion. I say "No" to things like that so when I want to pay cash for my next BMW I can. I don't expect someone in their 20's to get that yet, but they should be respectful that wether someone can't afford to buy extra items or just doesn't want to isn't for them to decide or judge. I just want to go tan after saying "no" once. They should ask once but after that, just let me go have some peace and quiet.
July 4, 2017
Everyone at the PBT at Sycamore Commons is always friendly and helpful!
June 23, 2017
The staff is always friendly and helpful. Unlike other salons they do not pressure you to purchase items but they always make you aware of special promotions.
June 14, 2017
I think the staff and the facility are great at the Arboretum in Charlotte.
May 23, 2017
Great store. VERY WELL MAMAGED AND VERY FRIENDLY STAFF. Hustin and Jamie do a GREAT job. Always a pleasant experience ! Love PBT !
May 19, 2017
More that 2 music channels in the stand up units. Updated equipment would be nice. Same equipment for 10+ years.
May 14, 2017
I always have a wonderful experience when I come into any of your salons. Love my tanning at Palm Beach!
April 19, 2017
JC is always so polite and welcoming.
April 10, 2017
The arboretum store is great... always friendly!
April 4, 2017
Great store. Very well managed and very friendly competent staff. Very pleased. No complaints at all. Hustin does a great job.
March 31, 2017
March 29, 2017
I am new to the area. Houston was very friendly and explained different membership options best for me.
Will definitly be coming back as regular customer.
March 25, 2017
Everyone is so friendly and professional. Huston is very personable as are all of the rest of the staff but I can't remember all of the names. I really enjoy my "mini vacations" when I go there and I appreciate that they don't try to " hard sell" me on products for tanning or upgrades that I don't want. They make the offer, but accept "no" as an answer without being pushy.Overall, I always have a great experience!
March 9, 2017
The only only reason for not rating as a 5 star was the fact that stand up beds were not made available for the $1 promo which I prefer to use and the last bed I was in had a hinge problem so I had to hold it closed and could not keep my arm in for tanning. Otherwise everything was great.
March 8, 2017
Very nice manager helped get me signed up! Hinton was his name, I think.
March 7, 2017
Young lady was very helpful.
March 4, 2017
Employee gave me great instructions for the new mystic kiss booth! Love it and she was very friendly and helpful!
October 31, 2016
I love visiting all of the locations! Everyone is always extremely nice and welcoming.
September 16, 2016
I normally go to the Sunday Valley location that I love! The manager is wonderful and the other associates are great too. I went to the Matthews location for the first time a few days ago and they were great too. I did love the bed that I laid in at the Matthews location more than what the Sun Valley location has to offer. Also the Mystic Tan at the Matthews location seemed to be a little bit more powerful. Always great
August 24, 2016
JC does a great job at Arboretum. Nice store. Been going there for years.
August 24, 2016
Great business and great store at Arboretum in Charlotte. Been going there for years and very well run store. Good competent people and very well managed, which has not always been the case in the past.
August 3, 2016
Always very clean and staff is extremely helpful and knowledgeable. I love each and every time I tan! Great company all around. Thank you
July 1, 2016
I absolutely love you guys! The BEST employees in town! So happy to be a customer.
June 10, 2016
Great experience at the Matthews location!
June 6, 2016
Everything is great except that they are so pushy about selling the products. It's quite irritating. If I want to buy a new lotion I will! They are too expensive to buy as often as the desk girls want me to buy them. Other than that I love this place and will stay with PBT for a long time!
June 6, 2016
The "dark" Mystic didn't seem to work as well as the "medium" that I normally get.
Otherwise, my visit was good. Mindy is very friendly and does a great job.
May 15, 2016
Need more mystic booths
May 9, 2016
Always have a great experience at PB Tan! I absolutely love the stand-up beds.
April 28, 2016
April 28, 2016
Wonderful staff. Clean salon. Don't change a thing!!
April 25, 2016
Great store. Very well managed operation. Palm Beach Tan does a nice job and this store is very well run.
April 23, 2016
Very friendly at both locations I have been too.
April 14, 2016
Great staff at your Charlotte-arboretum location! Can't wait to take advantage of my accruing rewards!
March 28, 2016
Love the arboretum location. The staff is friendly and professional. Kalie the manager does a great job!!!
March 12, 2016
very courteous and helpful front desk person; efficent
March 3, 2016
The bed seem very tight it actually hit my stomach and I'm not even a fat person
February 23, 2016
The staff is always upbeat and do a great job. I recently experienced the stand-up tanning bed.
February 17, 2016
My overall experience has been good. Great tan for a good price.
February 12, 2016
I love my results of the sprays and the salons. They are all well maintained and clean. My biggest complaint is constantly being harassed to buy product. I worked at a salon too before and understand that product helps increase results and provides commission to the employees, but every single time I come in I get tired of saying no. I have a ton of product I don't use and a simple no thanks doesn't seem to stop the employees from pushing it. I use the mystic, I pay for unlimited per month. Every time I come I buy additives and samples when needed. I advise the pressure of sales be reduced as I feel like I go through the ringer when I come in.
January 29, 2016
Whole experience was great
January 27, 2016
I am giving a 5 +++ star for the customer service & clealiness only. The beds are not as nice as some of the other locations I have gone to ..some beds are old looking , have broken features , etc.
I was told not to go to this location thru hear say in the community for the reason I stated above , but location works better for me and I also like to judge for myself. I stongly agree with what I heard , but continue to still go to this location due to convient location and your staff.
Otherwise it would be perfect . I feel you maybe losing other customer's that aren't willing to give this location a try or do come ,but aren't willing to settle for the older beds /broken features .
January 26, 2016
Kelly is so helpful and accommodating! All the girls at this location are great:)
January 26, 2016
It's just very expensive .. I pay 85 each month then if I want to add an additive it's cost too much for the mystic .. Additive for premier member should be free
November 7, 2015
Great staff caring and nice plus the tanning beds are clean and place looks nice and they offer goggles and a towel .. Very nice
October 3, 2015
I wish the lotions were not soo expensive and I'm a diamond membership so when I use the mystic its crazy to pay 13 dollars for the additive and such when I'm already paying almost $90 a month