Palm Beach Tan Charlotte Ballantyne Commons East

In town from Upstate New York for my son's wedding. Ashlee was so sweet and knowledgeable!!! I have never enjoyed tanning more!!!

The front desk navigated a line, waiting customers, cleaning beds, all while selling me a membership and products. I was beyond impressed with her level of professionalism and the client experience. She was the only employee in the boutique at the time. Hopefully management recognizes the talent in the client facing employees.

I’ve been a Palm Beach Tan customer for three plus years now, so this review is long overdue. But after my visit last night, I felt it was absolutely necessary to share. While I was waiting for my spray tan, a group of very young, clearly underage girls came in attempting to tan. They were extremely rude, argumentative, and disrespectful toward the employees who were simply doing their jobs and following policy. The girls were told multiple times that they could not be helped, and instead of leaving, they kept coming in and out of the salon, becoming increasingly passive-aggressive. It was unsettling to watch, and honestly, no employee should have to deal with that kind of behavior. Huge shoutout to Myles and Olivia, because the way they handled the situation was beyond impressive. They stayed calm, patient, and professional the entire time. Myles explained the policy to the girls repeatedly with kindness and clarity, and Olivia backed him up with the same level of composure. They handled the situation far better than most people would have. It’s sad that these young girls behaved the way they did and even sadder that their parents allowed it but Myles and Olivia deserve major recognition for keeping their cool and maintaining such a high level of professionalism.

I’ve been meaning to leave a review for Palm Beach Tan for the longest time. Every time I go in the staff is just so genuinely kind and helpful but by the time I leave I always forget to say something! This most recent visit really stood out. I actually went in planning to cancel my membership but Tori took the time to talk through my options and gently suggested freezing the account instead of canceling outright. She wasn’t pushy at all - just thoughtful & helpful. It felt like she actually cared about what made the most sense for me rather than just processing a transaction. That kind of customer service is rare. The whole team has always been welcoming, professional, and easy to talk to. It truly makes such a difference. So grateful for such a great experience every time I walk in! ✨