customer care

Billing Questions

How do I resolve a membership billing issue or submit a question?

Please email Customer Care.

What is the last day of the month to make changes to my account?

The last date to make a change to our account is the 25th of the month.

Please Note: The last day for online Stay & Save® requests is the 23rd of each month. The last day for in-store cancellations is the 25th of each month.

What day does automatic billing take place?

The 1st of every month or, if the 1st falls on a weekend or holiday, the following business day. Please note that if this date falls on a weekend or holiday, your payment will process on the next business day.

Can I change the automatic billing date?

No, the draft date is the 1st of every month for all Palm Beach Tan salons.

How do I change the account that my membership is being billed to?

The account can be changed by visiting your local store.