June 23rd 2020
Ali helped me get signed up today. She had a positive attitude and did a great job explaining the different packages. I recommend this palm beach tan. Make sure you ask for Ali!
December 4th 2019
Love the happy hour thank you
June 22nd 2019
Always happy, Always friendly, Always smiling the staff is always helpful and location and beds always clean.
June 6th 2019
Staff is always, helpful, friendly, and happy. Breeds are always clean. Always a Great experience.
April 24th 2019
Madison is so pleasant and I enjoy talking with her each time I go I . It is nice to be called by name and usually she has me already to go when I walk in the door!!!
April 11th 2019
The girls are so friendly..always so clean and smells amazing.:)
March 29th 2019
Staff is always friendly, beds are always clean and maintained. Always a Great experience.
March 10th 2019
Madison the manager in North Scottsdale is great!
January 17th 2019
Madison is the best. Her and all the staff are friendly and palm beach tan is a good facility. Clean.
October 16th 2018
PBT on Northsight just isn't the same as when Helen Smith was Manager. The staff is not as friendly, not as helpful and oddly enough doesn't try to sell product at most visits.
September 16th 2018
The Raintree location hasn't been the same since Helen Smith left as manager. It isn't as friendly or as fun. The staff has a noticeable less pleasant / caring attitude. I have been going to this location prior to PBT taking over, I've seen a lot of managers come & go; Helen was by far the best manager and she is missed here in Scottsdale.
August 15th 2018
Since Helen Smith left the Northsight location as manager to take over another store/salon; the vibe in the salon is not the same. The folks are not a friendly or outgoing. They don't go out of their way to know the clientele and they don't clear the top canopy of tanning bed well.
July 13th 2018
I love this salon, everyone is helpful. Helen Smith is a great manager and the team reflects her outgoing personality and desire to make tanning at PBT AWESOME, each time & every time!
June 12th 2018
The salon is always clean and the staff if helpful and attentive. I have enjoyed 4+ years here!
May 11th 2018
Helen Smith is always fantastic; she ensures ever client has a great tanning experience at all times
April 27th 2018
The front and people are awesome
April 11th 2018
Wonderful as always
April 10th 2018
I had not been in for a while and the associate, I don't recall her name, was wonderfully helpful. I very much enjoy the Northsight location and I'm looking forward to getting back to a great tan, thanks to PBT!
April 6th 2018
Helen was amazing! A group of us here at work all signed up and we all had nothing but great things to say!
March 22nd 2018
Helen was very helpful and knowledgeable about all of the tanning beds and options.
March 14th 2018
Helen S. is amazing, I see her a lot when I come in, always kind, courtesy goes the extra mile, handles stress well when she is only person there for example at lunch time when your salon gets busy, she can multi-task. Helen makes it pleasant!! Truly a dynamic young lady! Love her spirit, she truly cares and is very knowledgeable! Can't say enough about that girl! I only buy my products from her!
February 28th 2018
Phenomenal customer service! Helen was very informative with the beds and products and made the process very simple for me. I was also very impressed with the quality of the beds and facility in general.
February 6th 2018
PBT was out of Dark for the mystic bed. She said they were out and had no idea when they would get it in. I was disappointed that I couldn't use my membership for an item that I paid for, and that I still paid the same price for the Medium Color. The front desk women was very nice, welcoming and helpful.
February 1st 2018
The manager Summer is the best! She, along with all other associates, are helpful with recommendations and always give the personal touches like greeting everyone to knowing my name. Highly recommend the N. Scottsdale Rd location!
February 1st 2018
January 23rd 2018
the staff is great.
January 21st 2018
Helen is absolutely great.
January 15th 2018
Kayleigh is a fantastic customer service person... Very friendly, attentive and professional!
December 23rd 2017
Thanks for the “Customer Appreciation” $50 credit.Then I go to use it.....and the “Retail” is $70.....So instead of showing appreciation....you want me to pay?When cost on that product is $20......For somebody that has been a member for three years… I feel less than appreciated
December 9th 2017
I go to salons in Illinois and AZ and the staff is awesome at both places, beds are clean establishment is clean. Love the way you can freeze your account and the money you pay during the freeze applies to your bill when you unfreeze it.
December 8th 2017
My first time in y’alls Salon and I’ll be the gal at the front was so stinkin helpful! She was able to answer any questions I may have had at no hesitation!!!! I went back a second time and she was there and was equally as helpful!!! Y’all have a great gal workin for ya!!! Oh and the spray tan booth was great too lol!!’
December 1st 2017
Helen always takes really good care of me she always goes who've and beyond.
November 26th 2017
Just wondering why the manager of the Scottsdale location is ALWAYS so pale white if she uses the beds?
October 26th 2017
Its good service overall however, they can smile more when walking in and leaving. That would take up to a 10 Star.
September 27th 2017
Helen and Savannah are just dolls! I visited the Northsight location and they got me a package that was just right for me! Helen was very informative on products, I already had a lotion or else I would've purchased another bottle! Although, I did get a wonderful candle the girls recommended as well. Very pleased.
August 29th 2017
Alli at the front desk let me know about all the deals and options I had for an upgrade in my tanning package.
August 25th 2017
This location is great and knowledgable!
August 18th 2017
Great customer service.Quick check in.Very clean & organized displays. ??????????☀️
August 13th 2017
I always look forward to coming here and I've been a member for a couple years, no place else compares. They have the best beds around, always maintained and clean. And I can't say enough about the staff! Ali and Jane are always so friendly and refreshing to talk with! Both are super knowledgeable and have never lead me astray, kudos to them!
August 9th 2017
Helen and her team are always amazing! They are helpful and knowledgeable, I always have a great experience.
July 31st 2017
The girls are always amazing when I come in. Very nice and they do a great job of trying to sell me things and upgrade my pakages...which I'm sure they trained to do...but it is annoying EVERYTIME I go in. So annoying.
July 27th 2017
The people have always been very friendly, positive and helpful. I enjoy going in.
June 30th 2017
The guy at the front desk in the AM is always so sweet, pleasant and delightful.
June 12th 2017
Very professional staff. Great facility
May 31st 2017
Staff is ALWAYS friendly, smiling, and happy.
May 28th 2017
Always enjoy the Palm Beach tan at Raintree and North Scottsdale, everyone is caring, helpful, friendly!
April 27th 2017
Experience has been good, beds are clean & employees are great. The only complaint I have is the following:I understand the employees are instructed to "upsell" or encourage purchase of lotions etc however it's very uncomfortable to be barraged with requests to buy more EVERY time we come to tan. I work in Sales, I understand however I am also a consumer. Consumers are turned off by the hard sell just as they are turned off by the car salesmen that pounce on you the minute you drive on the lot. It's all about experience & the aggressive sales tactics turn people away.
April 25th 2017
I just became a member and am an experienced tanning consultant in my past. Every time I have come in to tan my room has been dirty. Lint and lotion spots on the floors and door. Not too impressed.
April 24th 2017
I don't go very often but when I do everyone is always very nice and helpful.
April 23rd 2017
The Mystic Tan doesn't do a very good job of getting an even tan. Every time I go I am always pretty tan on my chest and stomach but everything below my knees is as if I hadn't even gotten a tan. I have experience with the VersaPro and I highly prefer that machine.
April 18th 2017
The staff was very nice and knowledgeable
April 17th 2017
I love working with the manager of the Northsight location in Scottsdale, AZ. I think her name is Helen, She is always super professional, always remembers my name, and offers me the best promotions that she knows applies to me. For example she sold me 2 spray tans for $40. She found this promotion for me while I was tanning and she had a packed waiting room and front desk of people trying to get in. She still took the time to help me and not make me feel rushed or forced. Great hire! Please dont send her to another location!!!
April 16th 2017
Always a wonderful experience at the tanning salon the entire staff is very sweet and helpful
April 12th 2017
Nick at the Scottsdale, Az location did amazing. He was well informed on all the products and beds. I have runned many companies for tanning & was extremely pleased/impressed with my experience. He did amazing & has great people skills!!!
April 11th 2017
This my happy place! Even after 3 years I love this place just as much now just as I did then. Awesome beds that are well maintained. Incredibly friendly and knowledgeable staff and I love the new lotions!
March 28th 2017
very knowledgeable staff. Clean facility. Great service
March 24th 2017
Always a pleasure to visit the Raintree / Northsite Scottsdale location
March 14th 2017
Everyone is awesome
March 8th 2017
The staff is always so friendly and so happy to help with the smallest details. I go to multiple locations & my experience is always the same- great
March 6th 2017
The staff at my Scottsdale location are friendly and knowledgeable! I also highly appreciate the cleanliness of this salon as well.
March 5th 2017
I just returned to Palm Beach after freezing my account for a couple months. I cannot believe how much I missed this place!! And especially Morgan! She's incredibly knowledgeable. She always remembers who I am, my favorite bed and is so nice and genuinely friendly. Hard to find now a days! Thank you Palm Beach and especially Morgan for making this my happy place.
February 23rd 2017
Always well taken are of Morgan is helpful & caring. Love the results, nearly 4 years & love every session.
February 2nd 2017
Hours of operation are great, number of locations I am able to use is great, employees are All very friendly and efficient
January 31st 2017
I feel I have been a good and long term customer. However the sales pitch for products lately is getting borderline obnoxious. Please can I have a note on my membership that says I will ask if I need any new products? I understand your staff are on commission but sometimes I'm in a hurry to spray tan, and it's beginning to feel like I'm not allowed to tan unless I buy something!! I'm feeling uncomfortable.
January 22nd 2017
Nice people and clean places
January 20th 2017
The staff at North Scottsdale is amazing. They are so knowledgeable and friendly!
January 9th 2017
Great service. Thanks!
January 3rd 2017
Always enjoy my time & results at Palm Beach Tam, the staff is awesome!
December 31st 2016
I love my associates at palm Beach tan!!!
December 30th 2016
Everyone is real friendly however I feel like they push product and services at you EVERY TIME YOU GO IN! Totally understand up selling but don't feel like it needs to be done every time either. Long client that has spent a ton there in product and services and I'm still getting pushed product...a little ridiculous. Also when they are busy you can tell and they get quiet apposed to just helping the situation while still being friendly and reassuring!
December 16th 2016
Love me some PBT. Taylor and Austyn at Shea are amaze balls.
December 9th 2016
It's good, when the Level of bed you pay for is available. Often I have had to downgrade because of the wait for a Level 4 bed. Also, very seriously considering cancelling my agreement because the cost is too high. $110/month with tax is pretty expensive. I don't use Spray Tan and should have a cheaper option if I choose not to take advantage of that service.
November 29th 2016
I have the best service at palm Beach tan
November 15th 2016
Staff is always happy and helpful
November 9th 2016
Today I went in and signed up on a diamond eft. Morgan and kyle were so nice. They helped me pick out a tan extender and some candles. Fab work on the candles btw. Probs be visiting again now that I'm on and eft.
October 27th 2016
Great experience like always
September 27th 2016
Overall great experience! Em is FABULOUS. Love her.
September 17th 2016
Everyone is always so friendly and helpful! I look forward to going every time!
August 10th 2016
The Scottsdale salon is always clean. Ciara is always helpful and offers new suggestions and tips on new products to improve my tanning results.
July 28th 2016
Always great service from the local staff. I like the new check in system, number key pad vs. finger print. Is there anyway that you can allow/setup credit card on file system so we can buy lotion ? I never have my CC with me when at the tan salon, usually coming from the gym. Or buy lotion online web site and pick up at local shop?Thanks.
July 15th 2016
I facility is clean and staff is friendly. My only critique would be your software. All shops memberships and purchased promotions are not in sync. If I visit another shop they cannot see and verify that I purchased upgrade sessions.
July 12th 2016
Love the cleanliness of your salon and the friendless of your people especially Morgan
June 30th 2016
All of the employees are very polite and helpful always remember me by my name
June 10th 2016
Just started going to this location and it's very friendly and clean. I would recommend this shop to anyone who loves to tan.
June 8th 2016
Kyle is fun & fantastic, he always brightens my day and makes coming to Palm Beach Tan a happy & playful experience.
June 7th 2016
I absolutely love palm beach tan! I've been a member ever since my membership was transferred from the previous location. Austyn at the Northsight location here in Scottsdale is always so prompt and courteous. All the staff there knows what they are doing and are always there when I need the help!
May 25th 2016
always neat and clean and staff friendly, great beds :-)
May 23rd 2016
Destiny is always awesome and super helpful. Great knowledge of the beds and products to help me get the most out of my tanning experience. Great staff overall!
May 17th 2016
Pros: Clean and organized atmosphere, quality products and equipment. Cons: Prices are a little steep and I feel like they nickel and dime you for everything. Staff is not thorough with explaining the packages and seem to lack communication skills. I felt very confused with what I was being presented with.
April 27th 2016
Love the staff and for! Love the rewards even better!!
April 23rd 2016
Love it!!! Loved the bed & experience! Great tan!I really found Austin who works there to be amazing! He is so knowledgeable about the beds, products. Great personality! You are lucky to have him working for you.
April 19th 2016
Love both the Scottsdale and desert ridge locations. Only critique would be some of the rooms at desert ridge are dark due to how the lights on the ceiling are. Can be hard to see when applying lotion. Staff at both locations are fantastic!
April 13th 2016
Austin is the bomb! He knows everyone's name as soon as they walk in the door! He's very friendly and always willing to help out with any questions or concerns.
April 12th 2016
I Really enjoy when you have $10 spray tans , and the promos that have on lotions and yes the customer service that I receive!Love you guys
March 17th 2016
Love the management and staff. Always willing to help and offer all the new tanning lotions. LOVE LOVE LOVE
March 14th 2016
The young lady that helped me upon my arrival was wonderful! Very knowledgeable and helpful. I am a returning client after moving from the area. I love Palm Beach!
March 14th 2016
I just walked into Palm Beach Tan to get some information and leave. But was greeted and taken care of by Kyle who was absolutely amazing with service/product knowledge. I was so impressed by him I decided to join at a high level membership and purchased lotion. Your company is very fortunate to have such a passionate, caring, knowledgeable individual. He should have his own franchise or be promoted to a higher level.
March 2nd 2016
Staff is always friendly , I love the Bogo sales and $10 spray tans
March 1st 2016
clean salon and friendly staff
February 1st 2016
Always have wonderful service
January 30th 2016
The only thing I wish I could change is if I didn't have to come into the store to place a hold on my account for a month. I've been a member for years and it would be nice to be able to just skip a month every once in a while.
January 29th 2016
Very clean environment! Staff is knowledgeable!
January 26th 2016
Staff is extremely pleasant and helpful, facility is well kept and I get tan
November 5th 2015
great salon! love the staff and facility
October 3rd 2015
the staff are always polite and helpful :) they make a joy to tan at Palm Beach!