September 23rd 2021
Dated interiors, machines are a tad old. Despite this they get the job done, and with the membership you can’t really tan for cheaper and more often than at palm beach tan.
June 24th 2021
Great prices and smiling faces. Clean. Excellent customer service
February 22nd 2021
Place was great! Great Tanning beds. Will come back for sure!
January 14th 2021
October 7th 2020
Love the customer service here!!!! Danielle that works for corporate in LAX locations is literally the most helpful person ever! Addicted to being dark here
July 2nd 2020
Everybody is super friendly and they have the best prices around.
August 18th 2019
Employees are very nice, friendly, helpful. I tend to need them to help me decide what bed I need to use each visit verses them asking me because I don't know what bed is what ... but the people seem knowledgeable and are very nice.
August 14th 2019
The Beverly Hills staff are Wonderful!!
June 12th 2019
Nice and clean. Front desk employees are super helpful.
May 6th 2019
Staff at the Beverly Hills location are the sweetest and very knowledgeable about their products and tanning bed options. I’m new and they have done an amazing job with taking care of me and making sure I use the beds correctly
April 23rd 2019
All employees are super positive and nice! Love going in every time :)
April 21st 2019
Christopher is an amazing responsible, kind, attentive, professional help. I became a member because if him and his outstanding manners and wonderful help explaining everything.
March 27th 2019
Sophia & Christopher in the store (Beverly Hills; Wilshire Blvd) are great & have been super helpful w/ everything so far! I have however had lots of trouble trying to get into the online portal to set up my account.
March 19th 2019
Everyone is great at every location
March 6th 2019
Christopher was great got me set back on my account after on a freeze also recommended a great bed to start with . Since I was concerned about burning. Color looked great and no burning.
March 5th 2019
Everyone was very friendly and extremely helpful
February 28th 2019
Love PBT, everywhere I go I get compliments on how I look amazing, healthy, glowing... It's the tan for sure! Thank you
February 13th 2019
Love the staff at the Palm beach tan location off Wilshire Blvd! They are soooo welcoming as if you’re their best friend for life!!! Usually there is not wait time for beds no matter what time I go! Amazing place with amazing staff and beds!!!
February 7th 2019
I've been a member since graduating, and while I loved your Virginia locations, I haven't been a fan of the ones in Los Angeles. Notably the lack of free makeup removing wipes, disposable hairbands, and the absence of sample-sized tanning bed lotions. If I want to bed tan once or twice before vacation, or stop by unexpectedly without my usual stuff, I shouldn't have to buy a brand new $50 bottle; similarly, making people pay for makeup wipes when other locations have them in each room alongside the hand lotion and hairnets is just cheap. Small stickers to measure bed tanning progress would be appreciated as well (the kind you put on your hip in order to see the difference as you get darker).
February 3rd 2019
Hi I wish you could open longer on weekends that’s my only issue. 5 pm is lunch hour for LA.
February 2nd 2019
All the staff are so sweet!
January 20th 2019
I was running late for my next appointment they got me in To a bed immediately and I was able to get to my next appointment without being late.
December 7th 2018
This location always has great people!
August 28th 2018
On a positive note I have to recognize Izzy on her customer service. She always goes above and beyond to make sure you are greeted each time anyone walks in and makes sure I always know how to use the bed or new products that come in. I truly appreciate her service she provides and the knowledge she has. Shes out of the Brentwood location. I hope she gets recognized because she deserves it. On another note I wouldnt give this salon 5 stars if it wasnt for her because everytime I go into room 11 the bigger Mystic room It is always broken or has a problem. Its really frustrating because it seems to be everyone wants to mystic and then you have to wait bc that mystic is down. I tell the manager there and I know they get the mysitc team out to fix it because I have seen them there fixing it, but to this day it never works right. My suggestion would be to get another mystic so customers arent left to wait for one room. By no means is this any reflection om ally the manager or the rest of her team either as I know its not their fault it keeps breaking. However it creates a problem when people like me mystic all the time and have to wait in a long line to do so when we bought the emerald package just to be able tp mystic.
May 13th 2018
You need to put another mystic tan booth in this facility bc i have never come in and not waited for it.
April 16th 2018
SoAwesome and so clean and the staff was amazing
April 13th 2018
I have to say Justin and Cody are amazing at your Beverly Hills location. They went above and beyond to smooth things over after a not so pleasant conversation with the female that is your regional manager. I have been a general manager and director of operations in fine dining for about eight years now and dealing with the public is definitely not an easy task however it is something we must do when we choose jobs that require us to do so. Thank you again to the professionalism and kindness of both Cody and Justin for not only making my experience quite pleasant however correcting an issue with a friend of mine that I brought in that again your regional was even quite unpleasant to her as well On another occasion as she was signing up.
April 10th 2018
Samuel is always very helpful and kind when I go to the weho location. He is a great member to have represent palm beach tan . My visits are always enjoyable clean and friendly .
March 27th 2018
Great customer service! Made it really easy to know which plan was the best and which beds to choose!
February 24th 2018
Justin was very personable, attentive and kind.
February 12th 2018
Crystal at the Brentwood location is AMAZING and Samuel at your wishire/ Beverly Hills location is absolutely incredible!!! Some other people have been slightly rude and unprofessional to be honest but these two make it worth it to not cancel!
January 15th 2018
Typically it’s a challenge depending on time of day. Normally I come on Friday early or Sunday. I’ve had to wait an hour and a half more than once and one time until 9:30 (they close at 9). Seems like Versa is broken often. If the location wasn’t so convient I’d choose Santa Monica which is cleaner.
December 31st 2017
staff is not super friendly.....the tanning room floors are always dirty and dusty.....
December 1st 2017
Overall great - love the products and the locations. If I could change anything I would add in the option for an email account status update for those of us who have auto pay memberships and programs every month. It's a helpful reminder, especially if we lose out on a service for a month because we let the month go without using it or a nice reminder of the options on our account - if available? Life is busy for all of us and this could be a nice addition - Thanks
November 9th 2017
Every employee is very nice and there are always great deals being offered!
October 15th 2017
I love everything about Palm Beach Tan. Your associates are bright, engaging and really know how to upsell your products. I wish you opened earlier (perhaps 8 AM0 for us working people... but other than that, I love you!
October 1st 2017
Normal. Busy as usual. Friendly. Visit was in and out, quick. This location always seems understaffed
September 4th 2017
The stuff is really friendly , but last time I was getting a spray tan, I had strikes happening while I was in the machine, line bleeds in a few spots on my body, my feet turned brown and my color didn't really change that much. The spray tan was much more expensive since I added the fragrance the shade and the accelerator, but I am really disappointed this time.
August 28th 2017
Thank you,Corey for everything and all the care and helpfulness that you provide to myself and everyone!!!You are wonderful! Thank you, leah
August 12th 2017
I really like the venue, the beds are very clean, as is the entire salon. Also, my tan is very nice without having to attend every day. I am very satisfied.
August 3rd 2017
Great customer service!
July 22nd 2017
All of you are wonderful!!!
July 1st 2017
Very friendly and helpful.
June 17th 2017
Love you all!!
June 2nd 2017
Good service. Not overly fantastic. I wish the loyalty perks were a lot better. I've been a member for quite awhile now (monthly paid membership) & not really seeing much appreciation for that.
April 10th 2017
I love tanning here. I used to work her about a year ago and loved it. The girls aren't too personable and don't seem to care about the customers. Just to get the line down as fast as they can.
April 7th 2017
Ladies at this salon are always very helpful in all facets. Always willing to explain the benefits to help me get the best out of my tan, without being pushy or salesman-y.
April 4th 2017
Visit before last at the Beverly Hills location I was going out of town and wanted to get an island tan for my trip. After leaving the salon the next morning I realized I was not nearly as dark as the island usually leaves me. I waited almost 30 minutes for this tan and the girl who helped me was new and definitely forgot to add the island. I was disappointed and had to tan once I was out of town again. I'd like to at least be compensated because I paid for a tan I didn't receive.
March 31st 2017
I have a few suggestions, a chat with the counter ladies to work on a friendlier energy and to request the staff park on the street to allow enough space for clients. Thanks a million for always listening.
March 31st 2017
I was upset that I wasn't offered a free tan in any level bed for my bday on the 24th. I saw the email about when I got home that day. The girl who was working knew it was my day as well. Are we supposed to ask about it? Is it possible to still get ok new of those tans?
March 18th 2017
Hi, noticed last visit that the mystic blower was cracked open wider than designed which caused the solution to blow more randomly instead of on my body. The color is dismissed. I asked the woman to add to my profile that I will wait for room 21 instead going forward. Thought mgmt would like to know. I'd rather use Versa but the cost is to high.
March 16th 2017
It is frustrating when you get emails about certain tan lotion packages, but those are not available in the store.
February 16th 2017
I love my early morning visits - the associated are happy to help and always cheerful
December 31st 2016
Always good customer service here. I thought for sure there would be a long wait for Mystic the day before NYE but there wasn't. Only issue I have is the last two times I have been in the room I used, there was a slight drip coming from the top of the booth during my session. It didn't hurt my experience, but might be something to look into.
December 13th 2016
Everything is great except for the 24 hour hold. It truly does not work for me and although I've tried several times it ends up having to be cut out of my schedule. I've been a client for nearly a year and I have NO color!Unfortunately I am forced to cancel my account this month.
December 1st 2016
there are constantly new people in this salon every time I go in lately, so I can not really Gage anything.
November 8th 2016
Beautiful tanning salon, a lot of beds and services to choose from and super friendly staff! :)
November 8th 2016
It seems like not only are you cutting down hours your are also cutting down on staff. It is unacceptable that I have to wait half an hour for a mystic tan. I have walked out twice already because I don't have that kind of time.
November 6th 2016
Everyone is exceptional, especially at the Beverly Hills location. Unfortunately one male employee there isn't the nicest and customer friendly and I try to go when he isn't scheduled. The girls are wonderful and so helpful ALL the time. :)
October 31st 2016
was not greeted when walked in they were chatting with a customer ( 2 employees one customer. ) not that friendly. my experience was nothing special.
October 31st 2016
I really like Palm Beach Tan. However, I'm disappointed with the new weekend hours. One of the things I appreciated about the salon was that it was open late every night. 5pm seems too early to close to me, especially since I work on weekends.
September 21st 2016
In the past I have had issues here on customer service. It is improving each time I go in.
September 6th 2016
Best Tanning Salon in LA. The Staff are so lovely and professional. The rooms are always clean and really good Tanning beds.
September 5th 2016
Front staff was very helpful and and very knowledgable with the machines and helping me make a decision based on what would be best for me. Salon was clean and rooms stocked. Phenomenal experience considering past salons I have been to. I would highly recommend this salon.
August 31st 2016
Everyone always does their best to get me in and out of there quickly, even when it's busy.
August 14th 2016
I love Palm Beach Tan -The knowledge and friendly attitude of the associates -The sleek and clean look of the spaceThe tan results
August 11th 2016
PBT on Wilshire is so great! Love going in for my spray or laying in a platinum bed.
July 22nd 2016
At Beverly Hills, by whomever is working the counter, I'm always greeted with a smile and even a recommendation, if I need one, of a good bed to use that day. The location, rooms, and beds are always clean and the experience is always positive and I leave pleased (and hopefully tanned). Dylan is one of my favorite people at the counter because of her laid back, sincere, and friendly demeanor, knowledge of the beds, and her willingness to share her own personal favorites. I've been bed tanning "forever" and at your physical location through the prior two or three owners for about 15 years +/-
July 9th 2016
I always love going in and seeing everyone. Every experience I have with Palm Beach is great.
July 2nd 2016
I am overall very happy and satisfied with Palm Beach Tan. The staff is always very friendly and helpful. Sometimes I have to wait, which is a bummer, but understandable. By far the biggest "complaint" I have is waiting for the solution to come back called Island "something". Been waiting for it for months now!I tried it once and it was amazing! Much better tan than I have ever experienced! Please get it back in stock ASAP and this time make sure it stays in stock. Obviously many people are very upset that it is not back yet. Thanks so much for all the wonderful tans and courteous service. :)
July 1st 2016
The customer service is good, the workers are nice. My only issue is with the beds. Most of the beds I used so far (the last 2 months) were old, kind of falling apart. Buttons not working. I am NOT able to listen to music IN the machine while tanning. That option is totally OFF! On the standing bed there is a music option but in a weird way...there is an auto-radio "MacGyver-ed" on the outside of the machine... :D And even though I am having some tan after all these visits I can't say I am chocolate dark at all...before at any other places I went to showed better results in shorter time...
July 1st 2016
The girls working at the salon are a pleasure. They are sweet and professional. However one of the mystic booth machines has been broken forever and there always seems to be a wait which is very inconvenient. I'm shopping for other places.
June 12th 2016
Lauren is fantastic. Always greets me with a smile and great attitude.
June 11th 2016
Lauren(Beverly Hills) is Ah-Maz-ing!!! I can't get enough of her.
June 10th 2016
Everyone's always so nice and inviting! Love the whole staff ❤️❤️
June 10th 2016
Very helpful staff, clean establishment, friendly. I'll be back
June 8th 2016
more towels in beds would be better. better ventilation, it stinks of spray tan in the entire place
June 7th 2016
Everything is OK. Thank you!
May 26th 2016
The staff is always pleasant. Very informative about the machines, products and best way to tan. They also inform of new promotional products or specials on tanning. Always love coming back to see their smile and hospitality. Prices are great compared to elsewhere.
May 16th 2016
There needs to be a better way of tracking what's on your account. The girls at the front have no way to tell me when I am going to be receiving my tan dollars, when they expire etc. There should be an online portal where I can see all of my tanning activity, what I have left, reminders for when I should be coming in...it's very strange how it currently works and is awkward for members.
April 29th 2016
Always pleasant customer service, even if I have to wait for a bit before the Mystic is available.
April 27th 2016
No wipes and deodorant? For the prices your clients pay this could be included .The dark towels are ratty and some white towels need to be tossed in the trash not put in the rooms for clients
April 24th 2016
I love the fast service, and fast results!The staff is so sweet too, always making sure I have the most information and best experience possible! Thanks Palm Beach Tan :)
April 21st 2016
The people working there are great. Always happy and keeping the beds clean.
April 5th 2016
Lauren and her team at the BH location are all so amazing. Love going there!
April 3rd 2016
Clean, convenient and efficient. Nice staff too
March 16th 2016
I love coming in! Everyone is so nice and efficient! On top of that I get great color from the clean beds that Palm Beach Tan offers :)
March 3rd 2016
I love coming here and awesome service and tanning
March 1st 2016
My last tanning experience didn't go that wellOne the cashiers charged me more than usual, she included to herself a tip which I was not informed, they also let me wait a long time thereI m thinking about switching to another tanning salon
February 25th 2016
Great service, very knowledgable.
February 8th 2016
Was my first visit since my original tanning salon was bought out (palm beach tan bought out Le Beach Club) and I have to say it was a very good experience. Lauren was very helpful and she made the experience feel welcoming. Glad I can be one of your new loyal customers!
February 6th 2016
Some visits are better than others.
January 31st 2016
I like the place it's convenient for me what I don't like is being upgraded and told it was for three months then yesterday told it expires tomorrow. This is why I will look for alternatives I keep my word and expect the same
January 30th 2016
Good Staff, Professional, good spray tan machines! 5 stars!!
January 27th 2016
The extras I have had to pay for the same services I've been using for the last 8 years I've been a member have been changing and increasing too often, although I do appreciate the better services and upgrades. I may go elsewhere since the spray tans have been more expensive for lesser quality
January 26th 2016
I love PBT of beverly hills, customer service is awesome, staffs are very friendly and helpful. the store has been renovated and the tanning materials are new.Keep up the good workSarah
November 6th 2015
Great service very friendly girls
November 6th 2015
November 5th 2015
I absolutely love the salon! Love the options, and pricess
October 3rd 2015
Best options available
October 2nd 2015
Everyone is sooo nice here!! Just want to add...please add hair ties or at least rubber bands to put hair up in case we forget ours:)Thank you!!!