July 4th 2020
Great staff. Friendly and helpful.
September 10th 2019
I always enjoy going in for a tan. The girls are all very nice and love the personal greetings from them. Mallory always remembers me by name and is very sweet. And Elodie does a great job with managing and information when asked specific questions. Couldn't have a better crew.I was in today questioning about an advertisement about an email that's not making since to me and had a great conversation with another nice young lady. I wish I would have asked her name to mention her today. I hope she is recognized as another nice employee.
July 19th 2019
My experience has been excellent! Friendly helpful staff means a lot to me...I’ll ditch a place if I’m not treated well and I’ve always had a good experience with you.
July 12th 2019
Easy for me. Sometimes wait a couple minutes, but that's because I request a certain bed. And the girls are sweet as always.
July 10th 2019
The work staff is great..always a pleasant experience!
June 18th 2019
The salon I go to in Newport Beach off of 17th has the sweetest staff. They are always helpful and friendly. They make sure customers are taken care of.
May 13th 2019
I love the way my tan looks! I feel so confident and ready for summer
April 23rd 2019
Michele is always smiling and very welcoming. The tanning rooms are Always clean. It is a very enjoyable experience.
April 21st 2019
I went in for my free birthday tan. I usually use the same bed because I like the results, but the associate described the other beds to try instead and explained the differences. So, what the hay I tried something new. Was happy I did. And Thank You for the free tan.
April 13th 2019
The service was super friendly but unfortunately the spray tan turned out so-so. It didn’t start spraying until my feet were on the next numbers. So when I was standing on 1 and 3 it was just spraying air. Long story short my spray tan is a little uneven I think it might be the machine.
April 4th 2019
I love Palm Beach tanning salon. The staff is amazing, super sweet. Thoughtful. Sad extremely helpful.I rarely have to wait. It's so clean. It's a relaxing environment. And I love my color.
March 31st 2019
I love going to any of the tanning salons, since customer service is great and beds awesome.
March 22nd 2019
I have tried on a number of occasions since January to get a fix on setting up a mypbt account, confirming that I will not lose any of my tan $ or any of my now remaining 6 Diamond bed upgrades. Those things were finally supposedly confirmed, however, now I learn that I CANNOT after all this time set up a myPBT account. So I can change cc info, freeze account and so on. Also, I don't understand why I won't earn rewards, etc while freezing my account. I have in the past. No matter what, I want to freeze my account commencing with this coming month. Thank you
March 2nd 2019
Knowledgeable staff, clean facility, good energy
January 10th 2019
Everyone at my palm beach tan is super friendly and I love the new manager!
December 28th 2018
Yesterday the spray tan booth didn’t work properly. It left me streaky. Today one of the spray tan Borja was not working so I had to wait a long time for the only other working spray tan booth. I politely informed the front desk girl of my mishap from yesterday. She literally told me that although the manager cares and tries very hard to fix these things, and that they higher regional form of management doesn’t care to fix things and take proper care of things because they are not on site. I was very disappointed. The result was a streaky spray tan, and time wasted.
December 26th 2018
I can't remember her name but she was super polite and helpful.
December 20th 2018
Staff is great!
May 12th 2018
I love PBT... but as a Diamond member I should be able to accumulate Tan dollars and over several months. I wasn’t happy when I purchased 3 products (diamond bronzer, diamond after sun lotion, and city lips) and wasn’t able to apply anything as far as tan dollars or promotions towards my purchase. It seemed a little bit like robbery. I just think that as a long time monthly diamond member I should be able to accumulate tan dollars without expiration.
April 11th 2018
Kimberly Louis the manager at jamboree is the best I love her she always does a great job when I come in helping pick new products and get the right color for my spray
April 7th 2018
Pleasent. Quick service hassle free love it ?
March 6th 2018
Love the staff at 17th! New manager Marissa is awesome and Inde is the best! Very professional and always helpful and accomodating!
March 6th 2018
Love the new CLEAN look at the store on 17th in Costa Mesa... New manager is very helpful, kind & professional...
January 15th 2018
always pleasant the girls at jamboree are all great
November 30th 2017
Always love Mission Viejo palm beach and love the staff but got one of my monthly spray tans on wednesday 11/29/17 and left the tan on for 9 hours and the color was very light which was weird because ! got dark with an accelerator and and island triple.
November 26th 2017
the ladys are great and kim the manager always great service
October 31st 2017
Good first tanning session, got decent color for the first time and looking forward to the next trip, also good pricing!
October 26th 2017
THE GIRLS ARE AWESOME KIM AT JAMBOREE LOCATION TAKES GREAT CARE OF ME
October 25th 2017
I have been a customer for over 5 years. The only complaint I have is that it seems like the spray tan is out of service at least once a month. It is inconvenient for me to drive to the next one to see if that one is working or not when that happens
October 7th 2017
CAMERON BELL IS THE BEST.
October 4th 2017
September 30th 2017
I wish there was a lower cost for single time spraying sessions. If I knew I could do walk-ins with no commitments at $15 per session, I would likely come in more often than I do now. Also, I love the look of a natural tan. I wish more stores had Versa machine, as I remember that machine providing a less Orange tanned look than the Mystic spray tanning machine.
September 21st 2017
Some girls are very sweet and want to help and accommodate, but there are a few that are rude and stuck up. I think that's everywhere though.
September 17th 2017
Hi there,I have been spray tanning with you guys for a little more than a year. I have always had a good or better experience but my friend had a weird experience that led to me thinking differently about your customer service. She went in for spray tan, the girl added her bronzers, then she realized she had left her credit card at home. My friend asked if she could just pay next time or maybe be allowed to use it this one time as a customer service gesture (my friend has been a customer for longer than I have). The girl said NO, threw away the cartridge she had made and made my friend just use the dark. Ironically, she determined that she actually liked the look of just the dark, without any bronzers. She shared that information with me and I am now only using only dark. My point of this story is to share the fact that had your girl given my friend a free tan (instead of throwing it away!!) she and I would both still be spending an additional $16 a week there on bronzers. We are thrilled about the savings, but I know as a company you guys probably aren't.
September 7th 2017
I have been a loyal client for several years now. The employees are always helpful. I am only hoping i can reduce my fee for being a loyal client. Please keep me posted on anything i can do.
August 23rd 2017
I've had other tanning salons in the past. I do this every year to get my base tan before summer.Love what I'm paying for at Palm Beach. Always get what I expect. Friendly service and options work well. I have a favorite bed and except for once, it is always available. Only had to wait once (on a Sat.), but it was only 5 minutes. Bottom line, everything is clean and comfortable. And the people working are always very nice. I have never had a bad experience.
August 12th 2017
Love so many of the girls at the 19th street costa mesa location. Theyre always so very helpful!Many of the girls at the 17th street costa mesa location are rude!
July 14th 2017
The girls are great I always just get in and get out they are alsway so helpful at the 17 th street store in Costa Mesa Mary, ashley, and Melanie are so awsome
June 30th 2017
Summer is awesome! She handled a Thursday evening rush without a bed-cleaner to help her with as much calm, urgency, and pleasant composure as anyone could! All of us girls that she was checking in appreciated her help and professionalism.
June 18th 2017
1st time in girl up front very informative the girl who took me back walked me through how and what to do. Coming out very happy with outcome of my tan :)
June 12th 2017
My favorite place to tan
June 8th 2017
Most of the time it is very good. Occasionally (like yesterday) I waited for 20 minutes for the attendant to go through explaining the features, payment and leaving the front desk to show the customer the spray tan. Would have been great if they could have checked me in first, since that process takes less than 2 mintutes
May 23rd 2017
It was fine, I had to wait while the girl who helped me was on the phone with someone that was either her supervisor or someone that was not a customer (maybe personal), but that's not a big deal. She helped me out and the bed was clean and ready to go. She also pitched some new promos to me before I went in the bed, which I know is something you guys want to know they are trying to do to help bring in revenue.
February 8th 2017
My experience at the tanning salon was fine, but when I called earlier in the day to find out how much it was to renew my membership, the girl on the phone told me is was only $20 to restart my frozen account and that I would be charged the full member ship fee on my next bill. This information was incorrect because when I went to the salon I was told that the renewal fee was $26 and some change. I ended up renewing because I had already driven down there, but I was disappointed in the fact that the beds were not properly explained to me when I FIRST signed up and the renewal fee is so expensive ON TOP of the fact that I am paying a lowered rate to have it on freeze in the first place. I will most likely cancel this membership completely after this month because I am tired of paying hidden fees and I'm upset that I have been paying for the silver member ship only to find out that this is still the lowest bed. When I originally signed up, I let the girl know that I have a history of skin cancer in my family and I wanted the bed that has more base building bulbs than the standard bed eg) Diamond or platinum as I have come to find out, but she had me sign up for the silver bed. :(
January 31st 2017
PBT is always great! I can count on a clean bed and friendly service each time I visit! I really appreciate that I don't ever need to wait a long time either :)
January 26th 2017
for some reason my tan didn't finish. The spray seemed to run out 1/2 way through my last spray? I have never had this happen, but thought maybe the machine was off or something.Felt kind of lopsided as my left back lower leg didn't get sprayed....) I asked the front desk if anyone else had mentioned this and she said she hadn't heard anything, so maybe it was just me...?
January 26th 2017
I love palm beach tan, I'd never switch spas.
January 15th 2017
Abouve average, but not great. Same beds still there. When it was paradise Tan.
January 5th 2017
Staff is professional, pleasant and product knowledge is always impressive. I always feel welcome and staff always makes me aware of specials.
November 30th 2016
Always great service. If I could make one recommendation, if a client is cocktailing (bed and spray), I would not put another client who came in after you in the spray tan. Many times after I have tanned in the regular bed, have had to wait 10-20 minutes to get in the spray bed even though I was there first.
November 28th 2016
sales girls always very friendly...mystic booth results always good...only negative is that I don't like always being up sold on my tans
November 21st 2016
Very clean & Professional
November 2nd 2016
First of all, I wish more of the locations had VersaPro. I transferred from Dallas, where I was able to use Versa regularly and loved it. I have the Diamond membership and have been a member for over 10 years. In Dallas I was able to use any color variations or additions for VersaPro with my membership. Now that I am living in Orange County I am not eligible for any of the same perks....or so I've been told. There seems to be an extra charge for everything. It's very disappointing. I am currently shopping other tanning establishments that have better spray tan options.
August 22nd 2016
Your staff has been awesome. You have some really friendly helpful kids working for you.The only thing I miss are the baby wipes that use to be provided. Other than that everything is great and affordable.
August 19th 2016
Everything about palm beach feels like I'm being sold! I ask a simple question regarding base tan and they start offering all these expense lotions and pushing me to spend even more money than I already do monthly . This will be my last month
July 28th 2016
I think the staff is friendly and has knowledge of the products.
June 16th 2016
On my Wednesday visit, the girls were very helpful and knowledgable
June 3rd 2016
All good. Madison very professional and friendly. This was at the MacArthur location. I used the Silver bed. When I asked why it had been out of service during my last visit, she told me it was because the bulbs were all changed. I thought great. Then I was really curious why was there STILL a bulb out, if the bulbs had just been changed on the bed?? There ALWAYS seems to be at least 1 bulb out on that bed. Frustrating. I was told once by a manager there that it didn't make a difference. Well, maybe not. But to me, it does.
May 22nd 2016
Friendly staff, good deals, and I barely ever have to wait
April 29th 2016
Katie was exemplary. There were so many people who came in last minute. Each with their own set of wants or needs. She was all alone and handled everyone with grace, a smile and just a wonderful attitude. People around here are not always the most pleasant…. I mean the customers… it takes a special person with the right disposition to be able to handle situations without getting frazzled. She really did a great job!
April 5th 2016
Great experience. Caitlyn was great at recommending products and the $10 promotion.
April 2nd 2016
Lital and Michelle at the 17th street location have been incredible. Just popped into the harbor location last night, and Grace was the perfect example of how someone in the service industry should act. I'm going to have a tough time picking which location to go to now, because the staff at both locations are out of this world.
March 30th 2016
I've enjoyed getting to know Palm Beach Tan. The facility is clean and tidy. The staff is accomodating and informative of the products and services. I look forward to my visits.
March 28th 2016
I don't like the fact that there are constantly bulbs that are out on the silver bed. I don't think that is right. I've reported this over time and there is either an excuse that the bulbs were needed for other beds or it really doesn't matter if a couple of bulbs are out.Also, I don't think the beds are cleaned really well. And then they pick up the sign from the floor that the bed has been sanitized and put it on top of the towel I am supposed to use.
March 4th 2016
Love the beds, love that there isnt a long waiting line when I go
March 3rd 2016
The staff is friendly and knowledgable about products. The rooms are clean.
February 24th 2016
January 29th 2016
January 28th 2016
All of the girls at the front desk have been beyond incredible. Off the top of my head I remember Letal and Rhi.
January 27th 2016
Beds are clean and bulbs are current
January 27th 2016
Amazing staff, super nice and helpful! Great experience every time I visit!