January 21st 2020
Had to get tan for a modeling shoot! I use Versa Catalina double body
November 26th 2019
Staff knows alot about beds and products. Tanning beds are top of the line. Nice place.
September 10th 2019
Great & fast service .
August 18th 2019
Great front desk person ..
July 29th 2019
Great beds great staff
July 27th 2019
Always a pleasure visiting the Beverly Hills location! The team is friendly & knowledgeable and always go above and beyond. Really great environment- kudos to all!
July 18th 2019
I used the Versa machine this time and am so happy with my tan!
June 16th 2019
I love the staffThough wish they were open longer. Till 10 p would be great
June 5th 2019
Staff are pleasant and friendly. The salon is always clean.
May 10th 2019
Great friendly service always! Love the Santa Monica location and I’m always treated well! Thank you!
May 2nd 2019
Staff are pleasant, friendly and very attentive.
April 30th 2019
Staff is always very nice!
April 14th 2019
The tanning rooms are dirty w dust & hair on the floor.. The place needs to be clean daily .. i would hope .
April 2nd 2019
The experience at PBT on Santa Monica is always great , Thanks always to the Manager, Jacob, who always does a wonderful job - super helpful, knowledgable and good humoured. He is a true asset.
March 28th 2019
Great staff and clean facilities.
March 24th 2019
I've been a member for many many years but barely get an upgrade w my montly memberships.. Can it be improved ?Thx
March 19th 2019
love my spa experence everytme
March 14th 2019
Just started tanning this year again and love this location but one of the dudes with the beard is such an energy killer. He acts like he doesn’t wanna be there or something.
March 11th 2019
Love the banana bed, so quiet. ? ? ?... ? ?
March 2nd 2019
Wonderful I love the staff!
February 28th 2019
I like it here!! Nice people, clean facilities and good advice on your selection for your spray tanning
February 23rd 2019
I got burned on the subbed yesterday... but only on my front. I think the lights in that bed are not working on the bottom part.... or far to strong on the top part :( Im red raw on half of my body
February 20th 2019
my weekly spray tan. courteous staff, clean booth.
February 17th 2019
I love this place!! The staff is extremely professional, knowledgeable, sweet and courteous .... answered all my questions and spent plenty of time explaining everything .... I always feel very taken care of every time I go in. The facility is always clean. This place is worth a visit! I would highly recommend!
February 16th 2019
I go to the West Hollywood location and I believe his name is jacob; he is always such a delight and so welcoming he always makes my expietence fantastic
January 19th 2019
Everything is great jus please bring to the Studio on Santa Monica face wipes before tan
January 15th 2019
Great front desk assistance
January 10th 2019
The versa pro has been broken for weeks. Why can’t this get fixed sooner? I am paying for a membership for it, so I feel ripped off. Also employees only remember to stock the mystic tan and versa booths with foot booties, hair net and everything about 60% of the time
December 28th 2018
The front desk person JACOB was very helpful and very professional on my last visit.Thanks !
December 5th 2018
Staff is wonderful and helpful. Beds kinda suck
November 7th 2018
Excellent Just wish you were open later during the week and on weekends
May 12th 2018
Great. I’ve given many raving reviews. I feel like you send these too often without any incentive.
April 8th 2018
Staff is friendly at West Hollywood location.
March 25th 2018
5 Star customer service! I am always greeted with a friendly smile and helpful staff. Steven is usually working when I come in. He is so sweet and calls me by name. I even noticed how good he was with a phone customer. He took time to answer all their questions patiently and with a smile. He is doing a great job! The manager has checked me is a few times and she is very nice.
March 22nd 2018
The new guy.. tall dark skinned guy. Not professional or very friendly. Also room 7 ... the bed doesn’t work. He put me in there knowing it was having issues and then I had to come back out.. he was MIA the new girl didn’t know how to switch the rooms so I can begin my tan. Waited for 15mins for this dude to reappear ... he then tried to mess with the bed and fix it. Just put me in a new room! So inconvenient. By the way I came here the other day before this incident and already had reservations about him due to his attitude
March 12th 2018
Breanna is so amazing. She is so sweet and so knowledgeable, and always smiling.
March 5th 2018
I get in quickly and the staff is pleasant
January 8th 2018
Last Sunday I was assisted by a nice Lady name Satcha.I was a bit confused about my membership. She took Her time and explained to me..and I decided to upgrade my membership ..Her assistance was a factor for me to upgrade..Excellent job !!
December 29th 2017
Walked in and was busy, Corey and I figured out quick option to get me in and out!
December 12th 2017
Corey and his team are always amazing and make me feel welcome and right at home when I come in to tan! The service at this location has improved by leaps and bounds since there has been new management this year. Keep on keepin' on!
December 8th 2017
Cory the new manager is really doing a great job with the staff! Everyone’s attitude seems to really be happy and glad to work with him.
December 5th 2017
Is a gentleman that work there His names Corey his customer service is second to none..even when is busy and Your standing on line ..He will You tell You on a professional way that He will assist asap. Hard to see customer service like that this days ..Great job
November 18th 2017
The salon I go to is PBT WestHollywood, I absolutely love Corey, Jessica, Thomas and the whole gang. Your employees go out of their way to accommodate everyone in the store, and always greet me with positive attitude and a smile on their face. I go out of my way to tan at this salon specifically!
November 5th 2017
November 4th 2017
Amazing, I can’t remember the managers name but he looked after me so well. He is amazing at his job!
October 23rd 2017
The salon is always very neat and clean which I greatly appreciate. If I ever need anything the staff is always so friendly and courteous especially Corey. Amazing personality that always puts a smile on my face Everytime he is working!
October 20th 2017
New manager is super friendly, works hard and you can tell pushed his team to do the same. No he did not ask me to write tgis. I've noticed a huge change in PBT
October 2nd 2017
It’s getting better. Some of the new employees are more professional and don’t talk about their personal problems and how much they make an hourEtc. so it’s definitely getting better
September 22nd 2017
Always super friendly and welcoming staff. Salon is always in great condition, stocked and clean.
May 30th 2017
Customer service is always amazing just like my tan ?? Highly recommended
May 13th 2017
Person who handled sale greatPerson who took me in did not explain thorough enough My hands are orangeProbably cancelling and going to another company.
May 11th 2017
I pay for platinum monthly - there is one platinum bed, which is always occupied, with a wait. It is not worth the cost to never get to use the platinum bed.
May 10th 2017
Amazing !!!! Love love love Taylor. Great customer service!!
April 19th 2017
Love the options of locations. I would recommend longer hours on sunday. Employees are friendly. Recommend updating bulbs in la location.
April 16th 2017
Service in the actual location is fantastic.I wasn't particularly happy the last visit though. I keep coming in yo replace my credit card on file and it's never entered. The last two visits I've had to pay $20 fees because you keep trying to charge my old card. Add the new one and don't charge the consumer for your mistake!
April 4th 2017
Everyone was very helpful when I came in to reactivate my account
February 21st 2017
Very helpful, but had difficulty reading notes/upgrading my account.
January 19th 2017
Everyone's always friendly and efficient and the place is always clean!!
January 18th 2017
Always great service from all of the associates at this location. Everyone does a great job of getting to know me and making me feel welcome. Keep up the excellent work!
January 7th 2017
Service was great and my Mystic came out perfect thanks to the associate's recommendation to combine 2 bronzers!
December 5th 2016
The operating hours have recently changed, and I think they are two restrictive for a weekend.
November 30th 2016
Zach has really become a lot more personable. He told me about the diamond upgrade/vs my $75 credit per the email I received. He said he would talk to his manager to get that put on my account. He told me about one of the tan extender lotions that I will purchase once that is done.
November 19th 2016
At 2:15 today, Saturday, November 19th, I went to my Palm Beach Tan Salon in West Hollywood. And while waiting, there was a client that was allowed into the salon with her DOG. I have complained about this before and now I have a photograph. Please, before I contact Los Angeles Health, put a sign on your doors and instruct your employees to ask the client to come back without the dog.
November 6th 2016
I love when they play country music! Patrick and zack are always very niceAnd helpful!
October 27th 2016
Always a great experience.
September 20th 2016
West Hollywood needs more than one mystic spray machine.
September 10th 2016
New member - 2 months- I have to say that the facilities are always spotless. I usually go after 6pm. Never had to wait a long time for my bed and the service is acceptably good. The prices tho like California way over prize. I had the same package in Miami - Chicago Pittsburg - Cleveland - even Puerto Rico and never paid $70. But I guess they are running a business and a good one indeed.
July 26th 2016
Always clean and friendly at my home location in WEHO
July 26th 2016
Patrick was able to figure out the best value for my tanning needs. I have been using the West Hollywood location since it opened as Darque Tan. No one has ever been able to figure our what I should be buying. I can't even imagine how much money I wasted.Cheers to Patric, Sammi & Ric
July 24th 2016
The associate was knowledgeable, friendly yet professional!
July 23rd 2016
New to palm beach tan! Great customer service and got the best color combo!Will definitely recommend my friends and clients!
July 22nd 2016
Good people, good color, I'm happy!!
July 11th 2016
Easy to join, nice facility, employees were not pushy to upsell
July 4th 2016
It seemed easier to use a lotion I purchased from PBT when they would hold on to it for me so I didn't have to carry it with me since I walk to the salon from my house. I used that as a reason to purchase from PBT instead of purchasing from Amazon which has cheaper prices. Now that PBT does not offer that service anymore, I don't think I will continue purchasing lotion from PBT but will go back to ordering from Amazon which is cheaper. Or ... PBT could lower the prices of the lotions they sell.
June 29th 2016
Rik always gives me the best service.
June 20th 2016
Quick and easy!Great spray tan too!
June 14th 2016
I love Ms. Hunt. She is always friendly and makes me smile whenever I come in!!
June 12th 2016
Not allowed to keep our lotion at the location anymore? Ok, I'm done.
May 24th 2016
EMPLOYEES ARE GREAT! FRIENDLY AND PERSONABLE! THANKS! YOUR STAND-UP TANNER DIDN'T SEEM TO BE AS EFFECTIVE AS THE LAY-DOWN BEDS. PLACE USUALLY LOOKS PRETTY CLEAN BUT HAD GLOBS OF LENT/ FUZZ BALLS (SOMETHING!) WERE FLYING AROUND INSIDE THE STAND-UP TANNER WHEN I TURNED THE FAN ON HIGH. WAS GROSS CAUSE FELT LIKE BUGS FLYING AROUND WITH EYES SHUT. AND WAS STICKING TO THE TANNER LOTION. OTHER THAN THAT...GREAT PLACE!
May 19th 2016
Thank you to all of the staff members and management at your West Hollywood location for continuing to go above and beyond everyday!
May 9th 2016
Everyone is really nice and I usually don't have to wait very long for the mystic. My only complaint is sometimes there are no nose sponges for the mystic and I feel like I'm inhaling chemicals. One time the dryer wasn't working and there were no towels either :(
April 21st 2016
For me it's all about convenience!I had two skin cancers recently removed from my face and I can no longer tan in the sun or use tanning beds, so spray tan is my only option.I love the spray booth!It's safe, easy, quick and gives great results!Affordable too.
April 19th 2016
I've filled out a few of these for general issues and never heard back -- maybe on this one. I'm just really disappointed with this location and if not for being grandfathered in and convenient, I would have left ages ago. The equipment is inconsistent in its effectiveness and overall functioning and the staff though trying their best have no consistent leaderships having had at LEAST 4 GMs that I can think of in the last 12 months. Things as small as refilling the water tank on your top machine, consistent practices or at least customer access to their accounts, and cleaning a standup bed that has had one set of bulbs DISGUSTINGLY dusty for 6 months now (unsure why whomever is cleaning doesn't bother to touch this specific area but it's embarrassing for you guys). The current and past managers have been very bubbly and idealistic but the way things are going, I expect a new one by the time I'm back from my trip May 4th -- sad but seems to be the pattern. Loyal members are barely lucky to retain their grandfathering -- but given the severe upcharge for upgrades in comparison to the old partial only paying for what we use at Darque when contracted, I'll be doing a cost benefit analysis soon unless it's clear something in this company changes. I can't say enough how friendly the staff is for the most part -- but this is all obviously a corporate issue reviewing notes over the years. Nobody knows what to do anymore beyond sell sell sell.
April 17th 2016
STAFF IS VERY FRIENDLY AND INFORMATIVE.
April 16th 2016
It was my first time ever and the staff was so helpful and made me feel very comfortable. After I was done I knew I would be back soon!
April 15th 2016
For the most part the service is great and well above average. However, many times it is slow and the attendants are being impolite and extremely lethargic and apathic.
April 8th 2016
Always helpful staff. Ashley was really sweet. I love the mystic tanning.
April 8th 2016
Receptionist is super friendly and give lots of information. I was a first time client and she told me everything I needed to know and more.
April 8th 2016
Ariel was GREAT!!! She was fast, friendly, and professional when she helped me rejoin Palm Beach Tan. She deserves to be commended on a job well done!
April 7th 2016
The staff is fantastic. They are friendly, pleasant, and competent. The place is super clean. Wait times are minimal. I've been going there for a few months now and I haven't had anything but good experiences when I visit.
April 5th 2016
Staff is always very friendly. My only complaint is the last 2 times I went there were no nose plugs for the mystic and no booties the last time and no towels the time before that. I really do not like breathing in the spray. or having black feet.
March 21st 2016
Just signed in for a bronze membership. Front desk guy failed to provide detailed information about the membership levels and also didn't know/care to explain the brochure that has the membership levels and rewards per months purchased which on its own it's just not clear and self explanatory.
March 2nd 2016
very friendly personnel at front desk.
February 28th 2016
The staff is great sometimes Rey get too busy and is only one of them so maybe they should Have two poeple at a time
February 9th 2016
Maureen seems to be on top of things and eager to take the salon in a new and better direction. Unfortunately this optimism has been shared by her predecessors and I imagine time will tell if the ongoing issues there are operational or result from corporate disinterest in client satisfaction as previously suggested.
February 8th 2016
Always a perfect experience!
February 8th 2016
Every time I go in I see Amanda. She is awesome. She always calls me by my name and is super friendly. I haven't seen her for two weeks. I really hope she is still there.
January 28th 2016
Always professionally staffed and clean facility.
November 9th 2015
I really wish the west Hollywood location opened at 7:00AM so that I could go before work.
October 3rd 2015
I felt great from the moment I walked in, Tyler and staff were very professional and with a smile explained about the sun beds and everything about the subscription.Thank You.