July 2nd 2020
Spray Tan User: They always supply everything I need for a nice spray tan (hairnet, booties, nose plugs, etc.) and my spray tans come out even, every time. They have mystic and versa booths and you can request whichever one you prefer. Also, you can download the PBT app and just have your phone scanned for check in is awesome to mitigate contact during this pandemic.
September 13th 2019
Love this place always feel welcomed great energy never had a problem they couldnt fix.... love commi g here.
September 2nd 2019
great job your staff does.
September 1st 2019
I'm visually impaired and I love all the ladies that work there they help me graciously and they work wonderful under pressure when there are a lot of people waiting in line lol just love this place
August 30th 2019
Love this location. Nice girlsClean
August 27th 2019
Always nice, helpful with product, pretty fast service, except on Saturday mornings!
August 15th 2019
good place to tan nice people.
August 7th 2019
staff is very professional and knowledgeable
July 30th 2019
Friendly and efficient
July 30th 2019
My experience was very good.
July 27th 2019
Very relaxing setting, very clean and professional. The girls are very professional and have great personalities. They always greet you with a smile and are very knowledgable.
July 23rd 2019
Staff is great and knowledgeable of their profession
July 19th 2019
Great staff. Friendly. Fast
July 18th 2019
As always, Danielle and Ella are wonderful :) By the time I enter, they have already input me and all I need to do is enter my pin and go tan... excellent associates who make an old man smile
July 15th 2019
All the front desk girls are fabulous and very friendly! The salon is always nice and clean. If I can make a suggestion: tropical murals in the tanning rooms. It may sound silly, but for some of us, a tanning session is our only brief getaway ??
July 13th 2019
Came in no line. Girl was great smile , happy and ready to help.
July 10th 2019
Enjoy the staff and their professionalism. Bed 2 has been out of service for a while, what's up
July 10th 2019
The Staff have always been so courteous and helpful. They offer products to me often, but they don't shove them down my throat either. They give me friendly reminders of my discounts available every visit.
July 7th 2019
I had a good experience. I think that the beds should be checked daily. The bed I was in had 2 bulbs that were out.
July 1st 2019
Really great experience.
June 26th 2019
The 2 girls at the front desk were so friendly, I wish I remembered their names.
June 21st 2019
The staff is the most friendly, knowledgeable, and patient staff of pretty much any place I have ever been. The facility is always clean and the beds are top notch. I love that I have so many PBT location options, but the only one I go to is Katella. The staff makes a huge difference and I don’t want to go anywhere else. I look forward my tanning sessions at this location and will go out of my way to go to katella.
June 20th 2019
As usual, Ella and Danielle are wonderful, thoughtful, associates...:)
June 19th 2019
All was good.
June 17th 2019
The ladies were very helpful and answered all my questions. The location was clean and presentable.
June 15th 2019
I wanted to us my free 30 day diamond upgrade but the bed I wanted to use did not work. The person helping me went above and beyond to help me. I just used my platinum bed of choice.
June 6th 2019
Staff are very helpful with recommendations and product knowledge. I think this location is often understaffed at high demand times.
June 6th 2019
I have been very pleased with everyone I have dealt with so far. Very friendly and helpful.
May 11th 2019
My recent experience was great at Palm Beach Tan. Ella has helped me a few times and has been very knowledgeable and helpful! My most recent time she helped me upgrade my membership and recommend some great new products. I’m always pleased with my tan, and very thankful for her help!
May 8th 2019
I moved from Sam Diego to Anaheim the facility and equipment is top line like my previous salon The staff are great! Daniel helped me with everything I needed ! I brought in a friend just yesterday to try for his first time ever I think he’s hooked ! Thank you for great quality and customer service !
May 6th 2019
As always, the girls at the front desk are pleasant.
May 2nd 2019
With a busy desk and wait, Amanda is always cheerful and willing to help answer questions.She handles herself professionally with everyone and continues to smile.
April 23rd 2019
always such a great experience!
April 18th 2019
The girls are all so friendly, it's pleasant to come in.Everything is always so clean.
April 16th 2019
My favorite bed was working and the girls at the front desk were pleasant as usual. It was a great visit!
April 10th 2019
Friendly and helpful
April 9th 2019
The girl at the counter was not happy. I ask her if I could go the full min she said only 12min I was not happy with her.
April 4th 2019
employees are very friendly and nice they always remember my name
March 31st 2019
I've had a great time here all of the girls are very friendly and helpful when I come in. I purchased a membership because I love it so much.
March 26th 2019
Fast friendly and easy
March 26th 2019
Please see who was there the time I went in. She is great
March 26th 2019
Just a good place to tan like all the people and all the good stuff I get for being there. Thanks so much Muriel.
March 15th 2019
Staff is always so friendly and helpful but wait times are long more often than not.
March 8th 2019
I did the upgrade for a dollar and I really enjoyed the bed...wish the music worked in it though...
March 4th 2019
the Orange Location is AMAZING. Their team is always so welcoming an kind. they are often cleaning and that is a huge bonus. Thankful for a clean friendly environment.
February 27th 2019
people are great and the tanning is great.
February 22nd 2019
There was a long wait one associate working.
February 22nd 2019
Paid for a Versa Tan (wait for Mystic) and sprayer went from my neck down. Told the girls up front. They said I could go back in but I had a dinner I had to be at and was short on time.
February 21st 2019
There was a bit of a line ahead of me but she upgraded my tan bed for being patient.
February 20th 2019
Danielle, manager of the salon, does a wonderful job with her cheerful welcoming, extremely cleanliness of the entire facility and and overall enjoyable experience.
January 21st 2019
Is was great day at palm beach tan.
January 9th 2019
Danielle is AWESOME !!Danielle is very professional. kind , considerate and friendly. .Thank you Danielle... U ROCK ::))PS: Her staff is great to
December 24th 2018
I really like the palm beach tan nice people.
December 10th 2018
At first the receptionists seems a little standoffish but came around
December 9th 2018
I am new client and referred by a friend. I started by going to the store in Orange as that is the one my friends favorite. The bed I started in requires to hold this item in your hand and using the motiion in your hand lets the electric eye to pop out. My 2nd visit was to the Tustin store and they don't have the same beds. Then I went back to the Orange store next with my friend and could not get the electric eye to pop out, and just had the basic tan then. I went back yesterday and the staff was going to put me back in the same bed and advised due to issues in my hand makes it impossible to do that. They were more than happy to assist to keep me out of that bed.
December 9th 2018
Always a pleasure
December 9th 2018
Personell are always upbeat and pleasant! Beds are always clean! Just wished your hours were longer on Saturday and Sunday!
October 13th 2018
Staff is great, very friendly and knowledgeable.
October 13th 2018
I always have a great experience when I go. The staff is very friendly and knowledgable.
May 29th 2018
I love all the girls there!!! So nice and always so helpful :)
May 11th 2018
Always pleasant, courteous associates.
April 12th 2018
I am always welcomed with friendly smiles and outstanding customer service. These girls rock!
April 10th 2018
Always great, very nice associates, clean rooms :)
April 9th 2018
My experience is good with palm beach tan. But I would like to know if you guys could stay open on sat and sun tell 6:00 I have friends that go to palm beach tan .And we all work on sat and sun But we all work 8:00 to 5:00 and you guys close at 5:00 I was wonder if you guys could stay open little bit longer Thanks Muriel..
April 2nd 2018
No matter how bust the location is, the ladies that work there are always cheerful and pleasant.
March 29th 2018
I love my PBT salon. The associates are friendly, they have the best beds, and I'm always treated like a valued customer.
March 23rd 2018
Last Thursday and this Thursday 3/22/18 Samantha has opened up. Both times the doors were locked at 9:00am. Last week I stood outside with someone else who if you go in to your system she was before me. We ended up trying the other door on the side and that door was open. Yesterday I slid in the room because Samantha was mopping when the store opened. Also was Samantha dumping the mopping water outside in the planter? I past by to go to my car lots of bubbles.
March 14th 2018
MIssion Viejo location is so nice and staff is great!
March 8th 2018
As always, experience was great..Staff greets with smiles, rooms always available..I know when to arrive, I don't like crowds..
March 1st 2018
Only one mystic tan machine means it takes FOREVER if anyone is in front of you. There was a person doing a cocktail, she still had 10+ minutes in her tanning bed, then she would go into the mystic. They had me wait till she finished both instead of letting me jump in the mystic. I could have been done before she was out of her tanning bed.
February 22nd 2018
I am greeted with a warm smile every time, the beds are always clean. Everyone is helpful.
February 11th 2018
The associates were wonderful, and the Orange location has my favorite machine (Caribbean). I thoroughly enjoyed my experience at this salon.
January 21st 2018
Place is clean, girls are great, knowledgeable and friendly. You have good specials and discounts otherwise the indoor tanning lotion aspect is ridiculously expensive , mostly marketing. But i purchased because of the discounts. Only thing is if a bed goes down , sometimes its down for awhile. i know you are at the mercy of the mfg but one bed was down for over a month. Anyway, great place
January 12th 2018
No one in the sprayer before me. Super happy. Associate working yesterday morning was great.
January 11th 2018
Excellent customer service. Very clean atmosphere. Very please overall with Palm Beach Tan. Thank you for being there for me and for making me feel and look prettier and tanner of course. Lol.
December 28th 2017
Everyone is great! They are very patient with me.
December 27th 2017
Every time I go in it is great. Shelby is great. Always smiling. I enjoy going in.
December 25th 2017
10 am opening time is to late for a weekend start time. Multiple complaints from many customers on this subject
December 20th 2017
Love my tanning salon! Been with Palm Beach Tan for over a year and still loving it!
December 20th 2017
I have always been impressed by how nice and motivated the staff is here to give me the best experience that I am looking for! From lotions to spray tan they know what their doing and I feel comfortable asking them about anything I may need to feel beautiful in my own skin!
December 12th 2017
My experience at the Palm Beach Tan was great this time.
December 11th 2017
The bed that I prefer was finally working again, so grateful!! I spent time tanning in early October and did not get as much color on several costly visits as I did with one visit to the bed I prefer. I was frustrated at the time of a planned vacation that I had to spend so much more to get some color and go home itchy, etc. I hope that the bed in room 1 will remain working. Thank you!!
November 30th 2017
It is always a pleasure to go to Palm Beach. The girls are so sweet. And are always smiling. Shelby is awesome
November 25th 2017
Staff member was incredible with customer service! Best one there!
November 15th 2017
All the girls are very nice and professional at the same time. You don’t see that in very many places. But Katy goes beyond that. I look forward to her upbeat personality. I would not loose her if this was my business
November 10th 2017
The staff is very friendly and the place is very clean.
November 2nd 2017
Have seen improvement in the staff and the cleanliness of the store.
October 31st 2017
Associates try to upsell, I get it, it's their job and I'm sure they get compensated if they sell products, upgrades, etc, but sometimes it get so complicated that I just say never mind, I'll just do the basic.
October 20th 2017
I’m going to be cancelling this month mainly because of the cost. If you sold plans that were priced per visit I might continue. Twice the gals forgot to set the timer and I had to get out and remind them.
October 12th 2017
Always a great time at your Katella& Tustin salon. As an old retired man, I just want to get in and out with no hassles...Katy seems to be there most of the times that I tan....She always greets me by name and asks how I am...She informs me of what I have earned as bonuses, but MOST Importantly, knows room 9 is the room I like best and the usual 12 minutes to tan. I was an HR Department Supervisor for The Home Depot, as well as a Store Assistant Manager. I worked 23 years for the Depot. You have a wonderful associate in Katy, if I was still working, I would steal her from you...Prize what you have in her, challenge her with larger opportunities. Katy could be a mentor to new associates. She knows her customers, she knows how to upsell (without being pushy) and as a habit, I watch other customers interact with her...she Thanks everyone by name upon their departure and they smile and wave. Katy is a Great Associate, a very tough find these days in a young person...Thanks C
October 8th 2017
The staff is energetic and always go out of their way to help me!
September 30th 2017
I love my tan every single time I come here and I always get compliments. It looks natural and is flawless. The girls that work there are nice and welcoming! Love it here
September 28th 2017
Always greeted quickly and with a smile. Everyone is easy to talk to and seem to enjoy working there. Rooms are clean and I'm happy
September 20th 2017
my experience was great like the people.
September 11th 2017
The versa spa always has something wrong with it. Please fix it.
September 8th 2017
I went in on Thursday (9/7) at around 11am and the girl that assisted me was fantastic. I forget her name but she was very informative and had an awesome attitude.
August 26th 2017
Went in and got signed up to a great program. Rep was so bubbly and she was very nice. Spray tanned and loved the results
August 25th 2017
I love this tanning salon, they are so helpful and my tan always looks great but the wait is very long. If had waited any longer than I had this time I would go somewhere else. It would be so much better if you added a 2nd mystic booth. All the beds were empty and at one point about 6 people were waiting on the spray booth.
August 15th 2017
My first time using a tanning bed and the girls made it super easy for me and helped me through the process
August 8th 2017
My experience was good!!
August 7th 2017
Just started back up at Palm Beach Tan again and I love it. Always great service!!!
July 30th 2017
It is getting frustrating that I can never seem to get the premium bed. The bed number one seems to be broken, bed number two ALWAYS has a wait and the misters seem to be empty frequently, bed number 3 is just inconvenient to use with the sensors. The sales associates are respectful and offer a lowere level bed but that is really not what I am paying for each month. I was a bit frustrated when one suggested that I go to another salon. I am going to stick this out for a little bit longer to see if things improve.
July 28th 2017
Service and staff are friendlyQuality and consistancy of beds vary a lotEndless questions every time you come in seem oddYou have a PIN number so that and your name should be enough
July 27th 2017
Girls are always helpful and knowledgeable .
July 20th 2017
The staff is always friendly
July 16th 2017
The staff are super nice and work hard to ensure that we are well taken care of.
July 9th 2017
The only complaint I have is the amount of time it takes to check in when the person working the counter is selling to potential customer. People have to wait for the potential customer to ask questions, make decisions, change their mind, ask more questions, etc. Sales c=shouldn't be done at the counter .
July 7th 2017
Always so friendly and helpful!!
June 28th 2017
Every time I come in I feel welcomed. Everyone always seems to be in a good mood and answer my questions if I do have any! Thank you
June 26th 2017
Bre was great and fast she had at lot of people in line and she work fast to get us all in are bed and to tan she great. Thanks .
June 24th 2017
Palm Beach Tan in the Los Angeles market is definitely a step or two below any of the Palm Beach Tan corporate locations I have experienced. It's disappointing that there are only four locations which have A versa spa pro and none of the locations have the Catalina color. Last week I was in Boise Idaho obviously not the tanning capital of the world such as Los Angeles and two of their six locations have a versa spa pro with Catalina, baby wipes and new towels. The location I go to in Orange has towels which look like rags that you would see out in the mechanics shop all natty and old. It is very disappointing that the quality of the experience in the Los Angeles market is not nearly as good as in the corporate markets. I'm a bit surprised that Palm Beach Tan corporate does not hold Palm Beach Tan Los Angeles to a higher standard. Unfortunately I do not go to more of the Palm Beach Tan corporate market locations as I do there Los Angeles market however I really feel owners of the Palm Beach Tan franchises in Los Angeles should step up their sunless tan program. Obviously having all your locations with mystic tans makes more money since you have to use so many different cartridges to attain the same quality of spray as you would with a versa spa pro Catalina color. Hence The franchise owner is making much more money however somebody like me feels very frustrated because I have to go out of my way to find one of their locations which has a versa spa pro and as I've said without Catalina color which is mind-boggling because you would think Los Angeles market would be the first to roll out Catalina I have said this before in a survey however I don't think my feedback will change anything for I've been a member at Palm Beach Tan for over a year and four months and I've not seen anything change with respect to their sunless tanning program
June 23rd 2017
Everyone is always so nice and helpful in explaining things to me.
June 4th 2017
my experience was good. Thank you!!
May 28th 2017
They were friendly and helpful.I would suggest adding to purchase bulk point or per session options instead or in lieu of the monthly membership pricing. Added options down those that do not want the monthly membership fees
May 23rd 2017
The wait was too long as the young woman working the counter was selling to a new customer and I once again had to wait for an unreasonable amount of time.
May 22nd 2017
the only complaint I have is the person checking in customers should not be the same person selling to new customers. The wait is way too long. I waited almost 15 mins to be checked in.
May 19th 2017
May 14th 2017
The girls working aee always great, polite & helpful. However you cant expect them to effectively and safely manage the store by themselves. That is a gross negligence by management. We pay far too much money for our memberships to be understaffed in the stores. Reprioritize the scheduling to supprt busier time windows.
May 5th 2017
Would love for the hrs to be earlier on weekends...a lot of the times in the evening you don't have enough staff on hand...1 person cannot clean beds and check people in...I feel sorry for the person working..you need 2 people at the desky and I cleaning..
April 21st 2017
The reason I put average is the bed I was in had appx . 14 bulbs that were burned out which left only 6 working on the top of the bed. Other than that I had great service.
April 15th 2017
Overall experience is pretty good. I do wish there was another Mystic Spray booth at the Orange location. There are two hallways full of different regular tanning booths , but only one Mystic and one Versa spray tan. The Versa doesnt work well for a wider person like myself, and there always seems to be at least a 40 minute wait for the Mystic, so its obviously popular. Also, I never see a line for tanning beds, so unless there is some logistical or cost issue for having two Mystic Spray booths I can see a downside to it.
April 3rd 2017
Always a pleasure coming in at any time of day. Staff is very friendly and professional. Salon is always clean. Love it here!
March 30th 2017
Service is great at palm beach tan!
March 29th 2017
It's been way too long since I've tanned and I was welcomed with open arms and smiles. All my questions were answered and she was very knowledgeable about the beds, products and membership options. It was chaotic for the two ladies manning the front desk but they handled themselves well ensured everyone was tended to. Keep up the great work! Cheers!
March 28th 2017
Everyone is very friendly.
March 26th 2017
I think if you are paying close to $60 a month you should have more of a selection. And at that price I think tanning bulbs that are out in a bed should be replaced, there should be more than one stand up also. Staff is super friendly and that's what always nice
March 25th 2017
Always have great customer service and the girls are nice!
March 23rd 2017
The customer service representatives at the front desk are very inconsistent and never charge me the same price for the same thing.
March 21st 2017
just great job!!!!
March 15th 2017
PBT has had wonderful customer service, especially the Manager of your Orange location (I forget her name). She is always very professional and goes above and beyond.
March 13th 2017
Wish your prices were a bit lower.
March 11th 2017
Basically your prices are way too high. I've been spray tanning for 15 years. It's absurd that you charge so much extra for the additions. With the add ins, my tan is about $40 a session and that is basically what custom organic air brush specialty salons charge. I only use your services because I have zero time in my life for myself and you are a block from my house.
March 9th 2017
The nicest women working at the salon! Constantly encouraged to get my bronze on:)
March 4th 2017
Always a pleasure with professional and helpful staff and (usually) short wait times
March 3rd 2017
Good service, okay beds.
March 1st 2017
The girls there are very helpful with determining your needs. Tustin location is very clean and I like that. Love the diamond beds but a bit to expensive for me. Wish there were more offers for them.
February 21st 2017
Love PBT....always clean, well kept and the staff is always inviting, knowledgeable and professional. Sumer is wonderful and she always goes the extra steps to make sure the customers are happy and well taken care of.
February 19th 2017
February 6th 2017
Hello,I hated going to the Orange location because there were so many problems and lets face it, you do not want to go anywhere and pay to have problems.I was going the extra 5 miles out of my way to go to the Tustin location.Tat location stated to have some plumbing issues, so I was going to the Orange location which is 1 mile away from my home.Summer is awesome there.She makes it a point to remember my name, and she is always up beat and happy.The location is cleaner now, and Summer brings happiness to me when she is working.Thank you Summer.
February 4th 2017
Michelle was absolutely amazing ! This was my first experience with PBT or any type of tanning facility and she walked through the entire process with me step-by-step, with an incredible amount patience. I did not expect this level of customer service but I can say I was pleasantly surprised. I purchased a membership just based on how wonderful she was!
February 2nd 2017
I like the tanning experience at palm beach the staff is the best
January 27th 2017
Sumer is great.Thank you
January 22nd 2017
love pbt, great services and people
January 18th 2017
Employees are always professional and friendly. The location that I use has a bed that is not working at least 50% of the time. That is frustrating. But I have been using this tanning salon for many years before it was Palm Beach, I stay for the convenience.
January 7th 2017
the people are so nice and helpful
January 6th 2017
Given I tan in so many of your markets asking me to rate PBT from 1-5 is impossible so I'm going to rate LAX since I'm there the most. On service I give the employees a 5, on product (I only use versa spa pro) I give 2-3. I have said this before, you can tell big time between corporate locations such as Phoenix, Dallas, or Las Vegas vs LA. First - each one of those locations have the Catalina color. 2nd the LA market has very few Pro's whereas the other aforementioned markets have plenty. Also small things such as baby wipes vs LA putting one alcohol swab packet out which is ridiculous. LA just feels like it tries to cut corners and is clearly not as good as the corporate markets and you would think it would be.
December 30th 2016
Your staff is always courteous and very helpful! And it's not fake it's genuine!
December 21st 2016
Hello,I was going to the Tustin location because at one point I was not having good customer service at this location, and the location was all was not kept up with trash on the floor in the room (spray tanning) and in the bathroom.That has all changed now. I love the crew you have in there now they are all really nice, the walk me back to the room and ask me how my day is going. Little things like that go along way.Room and restroom is clean and kept up.Thank you for a great visit.
November 19th 2016
November 14th 2016
I first called to get some information regarding the promotions I viewed online and spoke with a woman named Sarah who was very pleasant to speak with and so I went to the Orange location about 20 minutes later where I was greeted by Sarah. She was very helpful and thorough in explaining the package options to me and she did a fantastic job in juggling helping me out with any questions I had and checking others in and getting them setup, all the while not seeming even the least bit stressed. If I was in her position, I might have been a bit stressed being the only person working. Overall, I signed up for one of the pacakages and left VERY happy with my experience.
November 9th 2016
The wonderful woman who helped me was awesome !
November 7th 2016
Last time I was in had great service with Associate that is AWSOME.She always knows my name so I do not need to say my name when I come in.All was good. Shop looked great.Sorry can not remember her name but she needs a raise or promotion.
November 3rd 2016
Everyone is super nice at the salon. The only time I get irritated is when there is a line and I have to wait, I am usually always on the go and don't have time to wait. What causes the wait is new people signing up for membership etc and that holds the line up. But overall the staff and location is great. I really appreciate you guys calling to tell me the new hours, that was awesome. Customer Service at its best.
October 28th 2016
I cant remember her name. I came in on Wednesday morning. I was greeted by Kye and the young lady she was training (didn't get her name). Great sales person. She always mentions any specials that they are having without being pushy. Kudos to her and the rest of the staff at Palm Beach 17th Street.
September 22nd 2016
Enjoy coming to Palm tan clean best equipment and best staff
September 21st 2016
Love it there, they greet me by my name.
September 20th 2016
The manager, Sam was very helpful and provided great recommendations.
September 19th 2016
You guys really need to put another mystic at the Orange location. I don't think an hour wait is worth it. It's ridiculous at times. It's my favorite location because it's the closest to my home. Please consider this!!! The girls are great though.
September 17th 2016
i just found outthat i've been with paLm beach tan for 30 months! i aLso found out that that comes witha $50 coupon! woohoo! happiest customer ever! seriousLy though, i've been to quite a few locations in southern california, and really enjoy that i can feel at home wherever i have to traveL!thank you paLm Beach tan! tanya
September 12th 2016
Great Staff, always helpful.
September 10th 2016
The bed I prefer is down more often then up for use. It's frustrating. But staff is always professional and friendly and the salon is clean.
September 10th 2016
August 30th 2016
The girls at the the front desk, are always friendly, and helpful... Enjoy my experience, PBT!!
August 28th 2016
Ashley was really nice & well informed. They were super busy when I came in for my first appointment & she handled it all very calmly & rotated people really efficiently. This was my 1st spray tan & I am super happy with the results thanks to her product & color recommendations. If I were to have chosen based on my own thoughts, I probably would not have been as pleased with the outcome. I'm going back next Saturday for my next tan before my vacation. So happy PBT is so close by. Thanks !
August 28th 2016
All the staff are very friendly and prompt to help
July 30th 2016
Nice and clean people are nice
July 29th 2016
Great atmosphere... The girls incharge, are very friendly, and helpful!! Enjoy my experiences there.
July 13th 2016
Even when there is problems with the equipment PBT staff go out of their way to make your tanning experience great. Always friendly and courteous -great customer service!
July 10th 2016
The girls are very kind and bed areas always seem clean. A real plus for me
July 9th 2016
I like your tanning beds and prices are not to high.
July 7th 2016
Every time I go there is a long line to tan waiting 15 minutes and sometimes 2 hours to go into a mystic tan. The girls at the front desk are super sweet but definitely need more help.
July 6th 2016
Always great experience.
July 6th 2016
Galina always has a smile on her face and a pleasure to deal with.
July 2nd 2016
They always takes care of me quickly
June 29th 2016
Need to have more than one stand up bed... It's always tied up and I don't get too tan when I want to I do not like lay down beds
June 24th 2016
the girls are great always so helpful
June 17th 2016
Very busy inside of store and limited staff to assist me in getting signed up. Had to come back another day, but front desk/operations was still being run by Manager who was very busy checking others in for tans. However, the manager has great energy and is AMAZING at Customer service. She was very hands on and genuine to all customers, including myself.
June 7th 2016
Everyone is very friendly. Salon is clean.
June 7th 2016
I pay for the Diamond beds, but it seems like lately one is not working and that leaves two that have long lines. I am forced to downgrade if I do not want to wait. I get no accommodation for downgrading. So I am paying a higher monthly rate to tan in an inferior bed. I will look to either downgrade my membership or cancel before the 25th of the month.
June 1st 2016
So many options/tanning bed types/ spray shades and add ons it is confusing and I'm not incompetent when it comes to tanning. It's a tad overwhelming. Also it seems to take a while to do anything if you don't have a membership... Hard on the upsale for sure. I guess I just want to walk in, get a tan and walk out. Short and simple. I'll solve the problem right now... Get a menu board!! Big board with all the diff beds and diff ways to tan add ons and everything. Those poor girls just ramble on with silver bed that diamond tan spray tan bronzer Excelerator triple mocha etc and we have no idea what they are saying... Seriously guys... You need a menu! :) love you though!!!
May 29th 2016
So far so good. Some of the machines are down for maintenance, but i am hoping that is a good sign, and they will be up before my next visit.
May 28th 2016
Even though they are short staffed, they make sure you are taken care of personally.
May 27th 2016
The girls where very helpful love my tan everyone asked me where I tell them so hopefully they give it a try !
May 25th 2016
Love this place in Orange ca nice staff and clean rooms and beds.
May 23rd 2016
Everyone here is always so nice and helpful. The facility and beds are always clean and if anything is ever broken, it is repaired by the time I come in the next day. (Burnt out bulbs etc) I love the free upgrades and rewards for tanning. The only thing that kinda sucks is that it's freezing and all the girls are wearing hoodies and I anticipate getting in a cold bed naked but that's about it!
May 19th 2016
They girls here are freat very helpful. Price is affordable
May 13th 2016
I love Palm Beach Tan, but would love it more if you invested in another mystic tan machine. I paid an additional $8 to do the Versa, just so I didn't have to wait an hour. The versa was super great though- but not looking to spend almost $9 each time I visit, on top of my membership fees.The front is always super friendly though
May 13th 2016
I signed up yesterday. Had a great experience. I did want to express an issue I had with the stand up bed after my session, but the girls were busy with customers and I didn't have time to wait. Just FYI - stand up bed said to check pressure/temperature a few times when I was in there. Not sure if you're aware of this? Or if it's even an issue? :)
May 10th 2016
I like the people there they are very nice.And helpful.
May 9th 2016
I would like for a palm beach tan to open in Cerritos. I moved from Yorba Linda to Cerritos for work and there are none within an 18 mile radius of my house. It would be great if you guys branched out more in other areas. Not just riverside. Thanks.
May 4th 2016
They are very quick, knowledgable... the place is clean, the equipment is well maintained. I like it here.
May 3rd 2016
Salon very clean and young lady helping me was great.
May 1st 2016
Everyone is super knowledgeable and friendly. Need more people working, I hate to pull someone from selling a membership just to have them sign me in. But I also hate sitting there waiting 20 plus minutes just to sign in.
April 26th 2016
It was great and everyone was super helpful
April 24th 2016
the people at the palm beach tanning on tustin are so nice.
April 10th 2016
Very clean, organized and speedy.
March 28th 2016
Amy was very helpful. I am so happy with this experience. I would definitely do it again
March 28th 2016
I'am so happy and please with the people and the tan that i get. keep up the good work.ashley is a nice person at the katella and tustin.
March 25th 2016
My first time spray tanning. It was a lot easier than I thought. I really look good and natural.
March 23rd 2016
always so nice and helpful
March 22nd 2016
Tabi is the best person you have working for you! Very helpful and extremely friendly. Always glad to see her working.
March 18th 2016
You should not have to pay extra for specific colors in mystic spray tanning. You already have to pay a lot in the membership . It's makes no sense why I have to keep paying each visit for specific colors or shades.
March 17th 2016
They were great.... very clean place.
March 16th 2016
Great staff. Clean and organized facility. Modem equipment. I'm enjoying everything so far
March 10th 2016
Love coming here! The staff is always friendly and helpful. I always go to the Orange location on Tustin & Katella. I love walking in the door and greeted with a warm, cheerful hello by Jen. She knows my name, and let's me know what lotions work best for my light skin tone.
March 10th 2016
Love the staff there! Everyone is always friendly! & always asking me how my tanning sessions are! The place is always clean as well! Big plus!
March 10th 2016
Orange is my favorite location! Rooms are big and stuff is very friendly and knowledgeable!!
March 9th 2016
I like palm beach tan more then other taning place.
March 8th 2016
Love the girls at the Orange location
March 5th 2016
Overall I always have a great experience, however some salons have much better beds then others. It would be nice if it were more consistent at each location.
March 1st 2016
Giving an Average rating over Great because your staff hard sells the tanning lotions. I have lotion, a brand new bottle, please stop trying to sell me more
February 26th 2016
The timer before tanning starts when you have to get ready and put your lotion on is too short.I always feel rushed and frustrated. You need to make that window time longer.
February 25th 2016
Always a fast and clean experience
February 21st 2016
Very happy with the customer service and my spray tan!
February 20th 2016
The girl who helped me was super helpful
February 20th 2016
The palm beach tan that I go to in Irvine on jamboree is always understaffed. Very friendly service but they need more staff. It's very inconvenient when I'm wanting to go get a quick tan before work and pay a monthly membership but have to wait in a line because there's only one person checking everyone in. That needs to get resolved
February 16th 2016
The service from the ladies is amazing and the wait time is minimal and we appreciate the cleanliness
February 16th 2016
The girls are So helpful! They always keep me posted on specials, and help me pick out lotion. I love the beds at the Orange location the most! They're awesome! Prices are reasonable. Thank you.
February 7th 2016
Excellent service and facilities. A little pricey, but not too bad... you pay for what you get and they were amazing.
February 4th 2016
Everyone was friendly. So helpful! I had not tanned in a while and She suggested a certain time that would be best for the first session. The girl who signed me up was also very helpful. Sold me product and was so friendly.
January 27th 2016
The cleanliness is great. Your staff is WONDERFUL but I wish that the cost was lower....I'm paying $50 a month and most places that I've gone to in Nor Cal are no more than $29.99 a month for the middle level beds....
January 26th 2016
Love it here!! Everyone is always so nice and helpful!!
November 9th 2015
I really like tanning at Palm Beach Tan. The employees are always friendly and helpful. I would not go anywhere else.
November 7th 2015
Very knowledgeable and friendly!
November 6th 2015
Lower the price of the highest level tanning beds.
November 5th 2015
The staff is very friendly, and helpful when you have questions...
October 5th 2015
Always a 5 star rating at the Palm Beach tanning location in Orange, CA. The ladies working there could not be any nicer! I have been a member there for a year and never a negative experience.
October 4th 2015
I always have a good session. The girls are always friendly and greet you with a smile.
October 4th 2015
This is THE best tanning salon I have ever been to, and I have been to quite a few all over OC. Everyone who I have ever been helped by at this location has been absolutely wonderful, warm, welcoming, and knowledgeable. I also love the feeling of walking into a place and have the staff members know you by name and ask how you are doing! The salon itself is just as immaculate as it's staff, always a clean & well kept as well as well stocked. The beds here are some of the best I have ever used, and prices are really quite reasonable for the quality you receive here, and prices are lower than most other membership-type salons. I really just can't say enough good things about this location, and I must mention that I am also very pleased with the other location I visit which is in Tustin on Newport Blvd, staff is awesome there as well!
October 2nd 2015
Staff is friendly and helpful, however I believe another Spray tanner room is needed because the wait is sometimes 45 minutes