October 19th 2021
Love, love, love, this place! Great staff! Best customer service!! Everyone is always eager to help. Very knowledgeable. I’m obsessed- their friendly service can’t be beat! I’m forced to use other salons (PBT & others) while I’m traveling and it’s just not the same. Always nice to come home to the PBT TEAM @ Tustin /Jamboree
August 1st 2021
An efficient, energetic, professional, and calm young woman at the front desk, Destiny.
It was a very busy Saturday afternoon yet due to Destiny’s polite attitude and attentiveness to each client, NOT one person who had to wait was flustered or aggravated .
Everyone knew that they had been seen & heard even when Destiny was working / checking in another client
She is truly the best employee of Palm Beach Tan I have had the opportunity to meet.
I am a very long time member with Beverly Hills & West Hollywood as my go to locations for many many years. I currently use the Mac Arthur blvd location as it’s nearest my home but have been to palm beach tans in Salem Oregon,
Las Vegas, and more .
Destiny is a gem !!!
July 31st 2021
Stephanie is awesome. Greatest personality ever. Super helpful, went out of her way, just super nice and pleasant. She literally lifted everyone’s spirits who was in there waiting for a bed as it was very busy. -But despite being busy, wait times were really short. She was on the ball and multitasked multiple customers at once, not leaving a single person hanging. Even when she was way down the hall helping another customer, she shouted out a greeting and a, “I’ll be right with you” when she heard the front door open. Everyone waiting in the lobby all noticed how awesome she was and we all talked about it. Best service ever. A real day brightener. Tyler, her assistant was super cool and helpful too.
July 3rd 2021
Cameron is literally the best person ever!!
June 7th 2021
Great and so efficient
June 10th 2020
Was my first time in here and I’m new to the area. I had a great experience and the staff were friendly and attentive. It was very clean and it’s one of the best tans I’ve had in a while! Definitely coming back!
September 6th 2019
I have been a Premium member of Palm Beach tanning for the past two years. Ever since Ashley took over as the manager of the Aliso Viejo facility, I could not be happier of the customer service provided! Ashley is professional, courteous and friendly and has changed the whole dynamics for the betterment of this facility.
August 14th 2019
Came in early to miss the rush and had a great tan. I had several questions for the employee at the front desk and she was able to answer all my questions quickly and completely!
August 11th 2019
I love the Tustin location everyone there is super attentive and helpful plus they always smile which is something people in customer service normally lack these days but they never do! I’m new to the tanning scene and they definitely took me step by step through your the process so far and I couldn’t be more happy with my new glow !!!
August 1st 2019
Girls are always VERY friendly. I go to jamboree and orange locations. Never a wait for bed tanning but sometimes 20-30 min wait for spray but honestly that’s not even a big deal. Can’t spray everyone at once. The only thing I would say is sometimes it seems like the girls are not fully trained if they are trying to resolve someone’s issue or even answer questions. I think a lead or manager should be there in case something comes up. But overall I always have a great experience. :)
July 26th 2019
Staff is always very nice and helpful!
July 25th 2019
Always a pleasure stopping by, staff is very helpful on meeting your tanning needs.
July 12th 2019
Friendly and reliable staff, girls helped me get set back up and ready to tan. Thanks ladies!!
July 12th 2019
The check-in process is slow if a new customer is there signing up. Had to wait 10 minutes to check in, which should have only taken 30 seconds. Since they have 2 registers, maybe they should be able to multi-task?Also, the rooms need a bigger mirror in order to see where the tan lines are in relation to underwear. The tiny mirror at head height is useless.
June 21st 2019
There is often a wait. I always feel that the price per month which was quoted is always higher!?!?
June 16th 2019
Awesome ? ????
June 14th 2019
Your room facilities need to be dusted regularly
May 14th 2019
The manager Ashley is a true asset to the company. Her patience and selling ability should be noted. It feels like family in her interactions and should be replicated with all Palm Beach Tan employees. Great relaxing environment. #teamashley
April 23rd 2019
Ciara B really takes care of business and is hands down the best. Always remembers my first and LAST name. Bummer to see that she is the only familiar face in Aliso now...no one ever sticks around for more than a few months. Thank you Ciara you're the reason I continue to come to this location. Keep up the good work.
April 3rd 2019
I rather go to the DuPont one. The jamboree location looks outdated and quite frankly a little dirty. The girl was nice but always trying to sell product is annoying
March 27th 2019
No complaints from me. I would like to know where I can purchase the neck cradles you use on the beds. Having neck problems, I'd like to get one to sleep with at home. I'd appreciate knowing where to purchase one, if you can tell me. Thanks!
March 23rd 2019
Very helpful with suggesting the best bed to tan in.
March 10th 2019
Great new manager! All the staff remembers my name. I’m always alerted of any specials.
February 27th 2019
We're happy to inform me of the latest promotions I was able to claim based on my membership, as well as promotions on products that were discounted at a better rate.
February 26th 2019
Your associates need to be better trained regarding the lotions you sell. I was sold a silicone based lotion when I specifically stated I needed a non-silicone lotion and that was done by a "manager." Luckily they were able to help me out a few days later and get me the lotion I needed. However, it was evident that a lot of the employees are clueless about what they are selling and are only interested in commissions :(
February 25th 2019
Store is always clean - there is some confusion at the front desk as it relates to the online website. The website says contact the front desk for a code and the front desk says they don't know anything about it. Love the machines
February 19th 2019
Always a great experience , Danielle is usually the one working at the times I decide to go in and tan and she’s wonderful. Always remembers my name.
February 19th 2019
I went to tan today during lunch hour. My bed was unavailable so I was offered an option for a 'gold' bed. I appreciated being given an option as I didn't want to wait 10 minutes
February 14th 2019
It is very easy to get in and out. The team is welcoming and knowledgeable about the services and product.
February 11th 2019
Typically there is a long wait to use the spray tanning bed. Typically a 45 minute wait. Sometimes longer! Wish your salons would install more mystic tanning machines. I froze my membership because of the long wait times.
February 9th 2019
I haven't spray tanned in over 10 years because i had a bad experience the one and only other time i did it!! Brittany explained everything in great detail and I had a much better experience this time! She really helped me out!!
February 9th 2019
The new management and staff are awesome!
January 25th 2019
Nice and helpful
December 26th 2018
All your employees are very good at showing they really know what all the products do and describe them in an instant. I was impressed. Also, they are extremely warm, kind and focused on what your needs are and how to help. They also have the biggest smiles I have ever seen. LOL, They are a really great group of girls you have at the location I use regularly.
November 19th 2018
I had to wait a few minutes for a bed, but once it opened up Megan was right there cleaning it. Great service!
October 23rd 2018
More upgrades for long time members it’s been awhile since you’ve done next level for a few months
October 17th 2018
The best beds around and very friendly employees.
August 15th 2018
My tans are great! And I will probably stay a customer. But, whenever I get any credits on my account for having a diamond charter membership, like 10.00 here and there. I a.m always told I can’t use it for anything related to music tan, which is what I do. I was told, no credit towards sticky feet, toners etc. I can only use it for lotions, which I have spent hundreds on already and have a ton of. How come you can’t use your little tiny credit towards what you want? It really did turn me off, considering how much I spend there. Also, the 10.00 credit email did not have any fine print about not using it for mystic products. Please let me know why this is?
June 3rd 2018
Need a hook for purse or bag in rest room
April 18th 2018
great customer service
April 17th 2018
The staff was very friendly and informative of the products and special offers. I did receive a email that said my start up fee would be waived if I returned to PBT but I was still charged the start up fee.
April 15th 2018
Just a tip of the hat to the busy Saturday Team at my PBT in Tustin, CA. There was a line-up of members all desiring similar beds last Saturday around lunchtime. (I ACTUALLY KNOW BETTER than to come at that hectic time!) But, your team remained calm and friendly... welcoming each who were joined the busy throng in the crowded waiting room and even allowing guests to leave in order to run a quick local errand .... offering to phone them when their bed was going to be available within about 45 minutes to an hour! Their patience and smiles never dimmed and they handled it all very well. (must admit that your clientele were also mostly quite gracious, which helps a lot!)
April 11th 2018
I was greeted by Marisa and Kimberly. They made me feel so welcome and mentioned some deals on products so I spent $120!!! Great sales job ladies. I have to say with certainty that the people working at the Tustin location are always very knowledgeable, friendly and professional. So nice to walk in and chat with all of them.
April 7th 2018
Everyone is super nice and friendly!!
March 21st 2018
Kim was awsome!
March 15th 2018
Been going to the Aliso location for awhile now and have nothing but great things to say. Love the associates behind the counter and thanks to them I have the best tanning experience possible! Keep up the good work.
March 15th 2018
Kim, Marisa and Carly ...you are great! Make me feel like a valued customer. Thank you!!!
March 13th 2018
Great customer service Excellent bedsClean and fun environment
March 8th 2018
Overall very good. I had to wait for the Diamond bed again, which happens to often as far as I am concerned, but other than that it was good.
February 28th 2018
The young woman working Tuesday evening 2/27 was so kind and helpful- I felt very educated and ready for my spray membership. She sold me!
February 28th 2018
Girls are always really nice and helpful and do a great job trying to sell product! I had just bought a bunch the last rime but they are always on it!!
February 27th 2018
I love this location of Palm Beach Tan! The staff are so personable, friendly and give great advice. They are trustworthy and honest. I am so happy with my services as a Diamond Level Member!! Everything is clean and the beds are top notch quality. They offer great products but are not forceful in the way they sell. I truly believe that they have integrity, intent to service their customers, the capabilities to run a smooth and enjoyable tanning experiences and the results of using both the bed and spray tan have been better than I could have imagined!
February 24th 2018
The girls are all very friendly and helpful...Kim is amazing! She is by far the best Manager from my experience being a customer now for a few years and going to a few locations.
February 7th 2018
I understand new bulbs but the tanning time is way to short and how long before you can up the time?
February 6th 2018
I purchased my 'membership' at the Newport Ave location in Tustin which WAS very conveniently located to my home, just prior to that location closing! Whoops! Yesterday I had a free half hour and was driving near the Jamboree Rd. salon and decided to take advantage of the membership that I had been paying for all last year and not using! I guess this WAS my lucky day...PBT staff member Kim was there and so helpful and delightful to work with. She asked the right questions, figured out exactly what sort of support I needed and made my return experience both easy and non-intimidating! Taking the time to find out exactly what the client needs and making that happen for them, is a talent that she embraces! Also, staffer Marisa's charming presence added to my overall comfort level! They even took the time to orient me to the company website and make personal notes for me in how to utilize it to my best advantage, while encouraging me to come back and see them at the salon once again very soon...and bring a friend! I salute and thank these lovely and charming gals who are making tanners of ALL AGES feel welcomed at pbt!! Well done!
January 27th 2018
Not multi taskers Miss the old management Toooo much turnover
January 24th 2018
1/23 I went to tan and got into the room the Associate assigned me, as I was in there for just a few minutes she came and knocked on the door and had asked if she could come in and reset the bed so she gave me a robe and came into reset the bed. After applying all of my lotion and jumped into the bed I realized that it was still at zero on minutes. I opened back up the door to let her know and she said I’m sorry the bed is not excepting your minutes this evening and I have no more dummy accounts to use so I am going to give you a $20 gift card and 2 diamond level sessions.I have never experienced this before as to my disappointment after applying all of my lotion I realized she is probably new. Therefore every experience I have had has been good in general and this one time was very disappointing. Things happen but thought I would mention it so maybe you can provide a better resolution for the future if this happens again.
January 15th 2018
Great place. Everyone helpful and friendly but they spend too much time trying to push products .. not only is this irritating on a daily basis but many times I’ve had to wait more then 10 minutes to tan when they are trying to push product on the person before me. I even walked out once
December 27th 2017
Always a good experience at Palm Beach Tan. The staff is friendly and helpful.
December 22nd 2017
The Staff is always up beat and accommodating.
December 18th 2017
Girls are all super nice. Great customer service!!
December 18th 2017
It is always wonderful.
December 16th 2017
All is good except the costs of toners. It makes the product not worth it overall when the only way to not look orange isTo spend 100/m for fee and extras.
December 6th 2017
Girls up front are always really “upbeat” and happy which is nice. Only thing that needs attention are the floors in each of the tanning rooms. It’s is always really dirty. Needs to be mopped or wiped down a,few times a day.
November 29th 2017
The employees are very outgoing and incredibly nice. You have great ataff working for you. They are very helpful and recommend products and promotions every time. Excellent ustomer service.
November 28th 2017
All the girls were extremely helpful and knowledgeable. Bailey was extremely informative explaining the tanning lotions that were for sale.
November 27th 2017
The gal at the front desk must have been new took me over 20 minutes to get checked in and I was the only one there
November 23rd 2017
Employee who assisted me with a new membership was outstanding!
November 16th 2017
Kim gives amazing customer service and is always polite and helpful...she makes it fun to go Tan!
November 15th 2017
The staff are great. The bronzer Costs are too high, and my color is not right yet. Not sure I will continue if I have to purchase all the extras to not look orange.
November 11th 2017
The salon and perks have been great for the mostPart . -As of late the managers and staff have changed and there has been a decline in bed upkeep ( several lights out ) in the beds and customer service respectDecline
November 11th 2017
I have used your tanning salon when I have special events. I like the spray Tan best. However since I use it rarely I’m amazed at the difference in prices at two salons. I like the tanning that shows up gradually Mystic. Im glad you brought back the spray that we can purchase and use at home. I purchased a can but it’s too dark. I was told I could not return it. There used to be several Colors that we could try. I guess after buying the one that replaced the Mystic a few months ago and it was sticky and costly and also non returnable I’m just done buying any of your products. It’s a shame.
November 8th 2017
November 5th 2017
So glad you have added "build your own" mystic tan option.
October 27th 2017
My response would have been 5 stars if not for the BS $20 sign up fee. Really!
October 24th 2017
Yesterday 10/23/17 at your Jamboree location I signed up for my membership again with the help of Kimberly. Iv'e held a membership with PBT on and off for years but Iv'e never had an associate who was more helpful, kind and professional as Kimberly. She explained to me the pricing and the different memberships and made me feel comfortable in choosing what was best for me. I really appreciated her level of professionalism, suggestions and help. The store was very clean and well kept and I am overall very pleased with re-joining again!
October 22nd 2017
It just takes too long to wait for spray tan. Locations should consider adding another one because beds are plentiful but empty.
October 18th 2017
It is never very easy to go and get a spray tan at pbt. The wait is typically ver y long and there is rarely enough staff and even when there is they stand around confused.
October 10th 2017
I think always 2 or 3 girls behind the counter to keep the flow, I have seen a lot of people walk out because there was a line and someone was purchasing a package and delayed the other tanners from getting a room.
October 8th 2017
Great salon best I have ever been too fans in beds are awesome u do not sweat great prices if u get a membership for $14.95 + 20 the first time u pay that but figure it is $1.00 a day at one tan a day I do the silver bed went once and I am tan got that beach felling as if u layed out for 3 hours it is too hot outside to lY out staff are upmost professional Kaitlin signed me up and next month it is only $14.95 that is 0.50 cents a tan debited from checking acct every month buy the dark tanning cream it lasts forever
September 24th 2017
Busy place but staff do there best
September 21st 2017
I asked for bed 9 and not bed 10 .... as bed 10 the bed doesn't close and the music doesn't work. Everyone knows this and they always play dumb, like its the first time someone has told them?? got named in room 9 and then .... NOTHING?? they had started the bed in 10?? so I had to get dressed and go to the front for them to start the correct room. unfortunately, i am thinking of cancelling even though the salon is so close to my home :-(
August 19th 2017
the staff are incredible but the machines are definitely getting old .... every machine except the "top" machine has some issue with it. Either the timer doesn't work or the fan can not be controlled or the music doesn't work
August 12th 2017
great customer service
August 3rd 2017
Forgot my lotion you should have done that customers can use even if its just a little for face or arms
August 2nd 2017
it was okay but can do better!
August 1st 2017
Great place and great staff.
July 31st 2017
Great location on Santa Monica Blvd in West Hollywood. Still don't understand why the location opens later on Saturday and Sunday morning? 10am is late for a weekend. Could a time adjustment be considered ?
July 28th 2017
It is the only place (in OC) I can go on a regular basis and they know be by name. This most recent visit I haven't been there for almost a month and they still know me by name. There needs to be a way for customers to directly reward them for an exemplary job done.
July 28th 2017
Nothing special stands out. Cleanliness is a little below average- floors are dirty and the towels provided are stained with makeup or pretty much falling apart.I've been tanning for about 15 years and I have never seen the rule that you have to wait 24 hours between sessions; once a day seems more reasonable. For example, if you are working all day and have to go at 6pm, but the next day you're only free time to go is 2pm, you're essentially wasting your own money because you aren't "allowed" to tan.
July 22nd 2017
Love the staff at this particular location. Thank you Christina, Shaina, JC, and Destiny you guys are the best and continue to provide not only me but my entire familly with outstanding service. Keep up the good work! (:
July 20th 2017
The staff is friendly at this location (tustin) and there is nothing inadequate with service or product. The only less than ideal aspect is the fact that this location is constantly busy and worse at peak hours (sometimes waiting 45mins-1hr+) Great for business! Bad for customer experience.
July 18th 2017
girls super nice! wish mirror on bed 2 was replaced
July 7th 2017
It's always good.
July 1st 2017
Everyone is sondang nice no matter which location I go to. Very good customer service!
June 30th 2017
Let me start by saying the employee working on Thursday evening (6/29) was great! I attended the Orange location off of Tustin/Katella. She had to deal with my frustrations about a company policy and handled it wonderfully. She stayed calm and explained why the store has the policy and acknowledged my feelings as well. I can't praise her enough for being professional and helpful. As for the policy Palm Beach has, which is that a "cocktail" tanner has priority for spray, is frustrating for those of us who spray tan frequently and can be in the both and out by the time the person is out of their bed. The situation last night was that I checked in right after a "cocktail" tanner. The mystic booth opened prior to the cocktail tanner getting into her bed, but since she was there first I was going to have to wait for her to get in her bed, tan for 10 minutes, get out of the bed, have her go into mystic AND then I can go after?!? To me, it felt like that tanners experience and time was more valuable than mine as a customer, which I didn't feel was right. Also, that just seems like an incredibly inefficient way to utilize time. What if there was a long wait for mystic? We would all have to tack on an extra 15-20 minutes to the wait time while the tanner just begins their bed session? I don't know...I see why there is this policy due to the opening of pores, but I also feel that it would be great if somehow that policy could be altered to also fit the needs of other customers. Maybe if they are starting at essentially the same time "cocktail" tanner and spray tanner? That could work? I don't know, but this was the first time I experienced having to wait for someone to finish their WHOLE tanning session. Usually, it happens where I wait for them to finish their time because they've already been in the bed and head into the booth. I get that. Sorry for the rant about this issue. I hope there is some understanding of the frustrations on my end as a customer who spray tans often. I also understand that there isn't a simple solution to this issue and so I will have to deal with it, but I thought it might be helpful to get feedback about how it feels for the customer waiting.Thank you.
June 29th 2017
I love tanning at Palm Beach Tan. The associates are very friendly and helpful. It's always a pleasure going in to tan. And, I just moved and was excited to see that my new place is about a mike away from a Palm Beach tanning salon.
June 27th 2017
Can someone please look into maintenance on bed #10 to make it close all the way when it is on? It blows open and I find that really annoying, especially since I have complained about it more than once before.
June 22nd 2017
I always have a good experience coming in, the staff is always friendly. The only two things that I have mentioned before is it always seems like beds 8 and 15 always have bulbs out and I have mentioned it and the bulbs have stayed out for months before being replaced. I know what the upgrade options are and I would like to come in and just tan and not constantly being pushed to upgrade . Other then that the expert has always been pleasant
June 21st 2017
They are very un organized in every store I go into. I am told different stories in each store as to what bed I can use and how long. Need more than 1 person in the store.
June 21st 2017
The staff is very friendly and knowledgable. I always enjoy going in, its very easy and everyone is always great!
June 19th 2017
Everyone is friendly and knowledgeable. Salon and beds are always clean!
June 15th 2017
Too long wait time. The sales people are annoying. They don't know what they are talking about OPEN EARLIER
June 8th 2017
Yesterday was my first time visiting the salon. The girls were very friend and welcoming. Also very knowledgeable and answered all of my questions. I'm excited to tan again later today! ???
May 19th 2017
Christina NEVER fails to help me out! Day in and day out she has always taken care of me. Christina recently sold me a new lotion, that works for body and face! I love the new lotion and will continue to go back just because of christina! thank you !!!
May 18th 2017
The team at Jamboree Tustin are amazing
May 16th 2017
May 12th 2017
The girl that is up front is much more professional than someone else you had , manager I think from when u had the other location in Tustin on newport Ave .
May 6th 2017
I paid specifically so I can use the standup "diamond" tanning bed and it has been broken for a week. The "coffin" beds cause burns. I even signed up my wife to the same membership only with the "diamond" standup breaking down within a week. This is the only bed we intended to use. When will it be fixed??
May 6th 2017
I had to wait 45 mins for mystic tan but the friendly staff helped the time go by quickly!
May 2nd 2017
Gals are always fabulous
April 29th 2017
I'm a Mystic tanner and I just don't think one mystic sprayer per salon is enough. Wait times are 30 minutes +. That's a long time. Furthermore, most salons are very understaffed with one person checking in, cleaning beds, etc
April 20th 2017
Everyone super nice and friendly. Yesterday I was very disappointed with my upgrade package to gold. The bed was a let down to say the least. I found the facial tanners to be a bit harsh and frightening and the fan was a huge wind tunnel, I only purchased because there was an hr wait for my bed in my package I have. What do you consider to be a reficulous wait. Why can this bed be so crappy while other locations similar levels are just fine. Overall yesterday was less than a relaxing experience but just the opposite
April 3rd 2017
Christina was a great salesperson and gave me the best service
March 24th 2017
I signed up for a membership on 3/16/17 with Kristen, and my experience was as pleasant as can be. Kristen was very sweet, attentive, and informative while answering all of my questions. Since then, I have visited the salon several times and she is still great to see.
March 23rd 2017
The girls are always pushing product down your throat, even when you have told them a dozen times that you have a license and can buy at cost. The diamon level lay down mist has been out for months and at these prices I find it ridiculous to try every time to upsell me on a different bed that doesn't have all its features in working order. No thanks!
March 20th 2017
Girls are all very sweet and personable. Remember who you are each time and all details. I appreciate the service very much'
March 12th 2017
Clean, nice center! Need longer hours on Saturday! ?
March 11th 2017
I love one of the girls at the Tustin salon. She is always friendly, inviting, and knows the beds and products.
March 10th 2017
My first tan at the Tustin location, there were 3 beds out of order (which I understand happens) and there wasn't a towel in the room. Also, the buttons for the fan, face lamp, etc, need to be cleaned. There is like caked on makeup on it or something. I'm coming from a smaller tanning salon where they really took care of you. I'm hoping PBT can still offer that kind of attention with the convenience of multiple locations.
March 4th 2017
Very pleasant and clean shop. Assistant Michelle was super friendly and knowledgable.
February 9th 2017
Love this location, the manager there is great. The tanning beds are nice, always clean!
February 3rd 2017
I have been tanning on a regular basis for 23 years. PBT is the only place that is not open early and your employees are very relentless about selling your products. I'm sure you will be happy to hear that because that's how you make money, I work at a hair salon, I get it. BUT I read people and can tell who is annoyed by the constant "dont you care about your skin" speech. It kind of sucks that you have bought out all the salons in the area because I would really consider moving my business and money,to another tanning salon.
January 15th 2017
Great experience and sweet staff.
January 13th 2017
long wait times, bathroom needs attention( several times recently needing toilet paper, etc), new staff is great
January 13th 2017
I love all the locations that I always have a great experience.
January 3rd 2017
The beds are relatively modern and always clean. The people working there are friendly.
January 2nd 2017
The staff doesn't seem interested. Just robots
January 2nd 2017
Love it! Place is always clean and the staff is very nice. Never have a wait and love the location
December 30th 2016
The gals are all very friendly and professional with customers etc... I highly recommend you to all my friends.
December 30th 2016
Friendly and very professional with customers... I recommend you a my friends!!!
December 29th 2016
Great customer service at the Irvine/Tustin location :)
December 9th 2016
Very helpful and knowledgeable employee who signed me up for my membership.
November 30th 2016
Front desk is always pleasant and i love the free upgrades for long term customers. Makes it worth the cost even on a month that i may not get in to tan at all.
November 22nd 2016
The salons are always clean and I never really have a wait. Its awesome that they have so many locations. The manager was very understanding after I went through an epiphany and didn't tan for 5 months they gave me credit!
November 22nd 2016
The staff is very friendly and considerate. Was in and out with no problems.
November 21st 2016
Very nice people - Kim at the palm beach tann by the airport is a great gal and the manager near the Tustin market store is great too
October 29th 2016
Love the girls that work there, they have very good customer service.
October 28th 2016
great customer service
October 28th 2016
Always love coming into this place - after working 11 hour days and before I had home where there are tons of tanning places by my house I rather stop in here we're your always greeted with such a great welcome the staff is fantastic and always cheerful.
October 27th 2016
I just love the place. There is never a wait! The place is clean and beds are always ready to be used.
September 11th 2016
Customer service from Tabby is the best! She always makes my day a little brighter. Thank you.
September 9th 2016
love the customer service here - it is what keeps me coming back
September 6th 2016
Great salon. All the staff is very friendly.
August 25th 2016
Great place! A very courteous, knowledgeable and superior customer service providing staff I would recommend to anyone and appreciate their hard work.
July 30th 2016
Everyone is always so courteous, helpful and knowledgeable when I come in It's always a pleasure.
July 20th 2016
I've been to 3 different salons and all were very kind
July 11th 2016
Great service and friendly environment. Austin the manager took such good care of me and I ended up with the best spray tan I've ever had. Definitely going to be a regular at this location.
July 8th 2016
Every staff member is do super nice its s pleasure going there. What's not a pleasure is the lack of music in beds. It's torture doubt the stand up for 12 mins with no music. I am not comfortable bringing my $800 phone in the machines. Please do something about the music situation. Thank you
July 6th 2016
Very clean and big, the staff is very knowledgable.
July 2nd 2016
Love this place!
June 28th 2016
Best tanning salon staff I have ever encountered! Always so upbeat and welcoming, knowledgeable of products and beds, an absolute joy to interact with.
June 26th 2016
It's great here! My one recommendation is to fix the music/speakers in the rooms. If that was fixed (it has been broken for months) then my review would be a 5 star. Thanks!
June 26th 2016
Tabi is so helpful and friendly! I look forward to seeing her smiling face early in the morning. She has a great attitude and I am glad she works here.
June 25th 2016
I am so happy with the results!
June 6th 2016
Diamond bed is ALWAYS out of water
June 1st 2016
The experience is always so wonderful! Your employees are very knowledgable and helpful...they really seem to know their stuff...they make me want to work for your company!
May 27th 2016
Sumer and the girls there are really nice, helpful and always have a smile on their faces. I love going to the Costa Mesa location
May 25th 2016
I love the promotions and overall it is the best tanning salon I have been to ~
May 20th 2016
It's great at Palm Beach Tan! However I would like to make a few suggestions to make the customer experience even better! Thanks in advance for letting us provide feedback! - fix music/radio: it hasn't worked in any of the rooms since I have started tanning there and staff says they have been trying to get it fixed.- provide tanning stickers: they are super cheap and it makes me excited to tan when I see the difference. I have had them offered for free at every other tanning salon I have tanned at over the years. - provide an airbrushing service- It costs more than machine spray tan but I'm willing to pay the price for a flawless airbrush that looks better than mystic in my opinion.
May 11th 2016
I love the fact that all the workers know exactly what they're doing and are a great help!
May 11th 2016
my bed had 4 bulbs out.
May 6th 2016
The place is always clean and the rooms are ready to go all the time.
May 6th 2016
Yesterday was my first time in my life I went to a tanning salon to get tanned! The people in this salon were so lovely and patient to explain everything nicely...
April 20th 2016
I love this location, the beds are in great condition. I've tried to go to two of your Costa Mesa locations on my lunch hour and the beds are in horrible condition.
April 5th 2016
Monique was awesome! Very helpful
April 4th 2016
I bought 3 tanning bed sessions and was upgraded to the diamond bed for such an amazing price. I had a wonderful experience!
April 4th 2016
The service and pricing was great, but the bed looked gross. I know the girl had cleaned it and it felt clean, but the panel that connects the top and bottom of the bed was disgusting. It looks very unappealing and needs a scrubbing. I was in room 3.
March 29th 2016
It would be nice to have more than one choice or channel of music...
March 27th 2016
The staff is friendly and knowledgeable on products. The spray room is properly set up, neat and clean.
March 5th 2016
I love this tanning salon because it is clean, consistent and the customer service is the highest quality.
March 2nd 2016
Great customer service. All the people here are so friendly and helpful.
February 26th 2016
Staff is always friendly and helpful. The place is always super clean!
February 26th 2016
I have not had a bad experience yet... Very nice girls...
February 15th 2016
Customer service has been great and the rep who signed me up as a member. However, the tanning beds are a bit older and outdated from the previous beds I've tried at other locations plus the prices are slightly higher as well. I'm still willing to try out the month and see how it all turns out. Thank you!!!
February 13th 2016
First time at PBT and Shylah at the Irvine Jamboree location is so sweet and knowledgable. I never felt pushed or pressured to upgrading my package. Service was amazing the place was clean and well maintained. Looking forward to my month of unlimited tanning!
February 9th 2016
I had been to this location before and walked out without making a purchase during past experiences. This visit was night and day. Krista was so outgoing, warm and customer oriented. And it was 30 minutes before closing when we walked in. Not only did she execute a flawless sales pitch to us and process our new memberships, she was able to greet, care for, upsell and clean up after a rush of existing members coming in post Superbowl by herself. Krista is smart, efficient, capable and has exemplary customer service. I cannot express enough how effectively she told the story of being a member. She is passionate about her work and your company. I do not know how your company is structured but you should consider having Krista promoted to a regional role overseeing and advancing your customer service practices and your team members training. She is dynamic and given the right opportunity could drastically improve your walk in customer and member experience. Big thank you to Krista! I would not have purchased a membership just like my first visit had Krista not been on duty.
February 4th 2016
I love the people and the equipment is top quality
January 30th 2016
The staff is always pleasant and helpful. Great group of girls in your Tustin store.
January 28th 2016
The staff are always pleasant and friendly and remember my name and information! I wish promotions were more clearly defined on the emails or ads so that rewards could be used. I'd also like to see the rewards for long term members improved.
January 27th 2016
The tanning equipment is first rate. The service outstanding.
November 10th 2015
Customer Service is always great and the place is always clean.I appreciate the commitment each time I walk in the door.
November 6th 2015
Great place to tan. The receptionists are friendly and professional. Equipment is good.
November 5th 2015
Beds are VERY old and broken down - Fans are dirty and dust. Re-considering canceling my membership....$50 something a month is way to much for the low quality beds you have.Staff however is always super friendly...and I appreciate the fact that they are not trained to interrogate me everytime I come in trying to up sell on membership and lotion. That is why I left my previous Salon.
October 4th 2015
Friendly, knowledgeable staff . Clean environment!