October 4th 2021
The customer service is great and they’ve always made any issues right!! :) I go for their bahama 25$ package usually..a dark cartridge with iolite and amethyst bronzers! I’m 100% European (thanks 23&me for the info) and am super pale normally. When I use their developer i don’t even have to use a pre-spray lotion! I love them. I go once a week and it fades very naturally…pro tip wear latex gloves when you tan and rub the lines around your wrist to blend in for a natural look
August 28th 2021
Just left, and Liz was great! There were some hiccups because I was trying to unfreeze my account, but it’s based in the ATL market. With the help of Liz and a manager in Atlanta, my account was unfrozen, and I was able to get a spray tan! Liz even stayed after closing time so I could get all this figured out. I’m so appreciative - thank you for great customer service!
August 6th 2021
Best Mexican food I've ever eaten
June 26th 2019
Half the lights on my bed on the top were not working.
June 11th 2019
Very considerate and helpful staff.
June 10th 2019
Such a wonderful greeting from the two different women I've encountered at the front desk. They went over and above to help me and make me feel welcome. I also really appreciate the cleanliness of the salon.
May 9th 2019
I used to manage a PBT and I notice that the girls at the desk always seem unhappy to be there (except one girl name evan who always is excellent). Frowning, very pushy with their sales with other customers not in an adaptive way, and could just use a little bit of boosting in their customer service skills overall. The beds are never as clean as they should be in my opinion as theres always fingerprints on the beds. Just a heads up.
May 5th 2019
It is always very good.
April 30th 2019
Typically a pretty straight forward tanning experience! Helpful staff and wait times aren't too crazy.
April 30th 2019
The staff is always very friendly, and efficient.
April 28th 2019
Customer service was excellent and very accommodating, the representative was very sweet and knowledgeable. The booth was clean and worked perfectly.
April 27th 2019
Front desk is always nice. Didn’t care for the coverage on the new mystic tan machine. My sides are still white and my knees have dark horizontal lines. My wrists also have lines on them. Did not get an even tan like the last model/machine. Now I am stuck exfoliated certain parts and trying to put on self tanning lotion so I don’t look funny for my event.
April 6th 2019
All the ladies who work at the Venice Beach,CA location are so sweet and do a great job. They make the experience easy and enjoyable. Thank you!
March 23rd 2019
Everything was in stock to enjoy the mystic tan machine, friendly and courteous customer service, great!
March 21st 2019
Always great customer service and clean beds
March 20th 2019
I LOVE THE STAFF!!! They are the reason that I am still a $60 dollar a month member even though for two months I couldnt use the the Mystic which is the only reason I joined. Each time I went to cancel my membership Michelle and Madison were so amazing I stayed. Please contact me and let me know what kind of credits you think are energetically right as compensation.
March 7th 2019
The women there are friendly and helpful. The floors in the rooms however are quite dusty and dirty.
March 5th 2019
Barrier cream was empty
February 25th 2019
Great service and kind receptionists. Rarely ever have to wait and get in and out right away.
February 5th 2019
Staff is fantastic at the Venice store.Michelle is amazing: very knowledgeable/informative about the tanning/mystic process, products and her customer service is superior - hope you hire more just like her!
February 2nd 2019
I went to the shop on Main street after work like every Friday and was told the spraying machine was not working again! It happens too frequently and Brentwood is too far for me to be driving in traffic from my area. I understand that the equipment needs repairs every now and then but what I don't understand is why the machines are down for so long. I was told that the repair men are too busy.Why is maintenance not scheduled on regular basis to prevent the breakdowns?Why don't you hire more repair men so the equipment could be fixed in a more timely manner?
February 1st 2019
I am happy with the service. However, I think, and others too, that the place should be open earlier on weekends. Most of us want to get a tan for the weekend and 10:00am is way to late
December 27th 2018
I love tanning a few times a month. Every time I visit your Main Street location, I always find the staff to be especially friendly, which I appreciate
August 1st 2018
April 13th 2018
It was so good to come back and see Erin a familiar face after being gone so long for surgery. And great to know I had held my great price for monthly unlimited. Thank u!
April 10th 2018
I think I was overcharged yesterday. It was $10 spray tan Monday, and I got the dark, which is usually $17 on Monday, and then she added the Island, and my total was like 30 or more. I was in a rush to get to the airport so I didn’t have time to think about it, but it seems like an overcharge
March 22nd 2018
All in all I'm satisfied with PBT, though there is one thing that is inefficient at times. Basically, it can be frustrating when there are multiple people (including myself) who are waiting to just simply tan, but then have to wait a significant amount of time while a new customer is being informed, given a tour and finally signed up. I waited over 15 minutes just to use a bed that had no one in it, but had to wait the entire time a new customer was being set up - there's got to be a more efficient way to serve existing tanning customers while setting new ones up. To me, it seems that customers waiting to tan should be able to sign in and get in their room rather than wait for the customer on boarding process of a new customer.
February 26th 2018
The staff is amazing at this location! Super friendly, professional and helpful!
February 15th 2018
Best tanning salon I have ever been to! The staff are always very friendly and polite. The packages and options are abundant and its always air-conditioned! People are great, establishment is clean, life is good!
February 15th 2018
Attentive and professional staff. From the day I signed up and every time I come in to tan! The salon/beds/rooms are always clean and organized. Excellently managed!!
February 13th 2018
The staff is always friendly. Wait time is minimal. Couldn’t ask for more
January 23rd 2018
I like to get the $10 spray tan on Mondays but the price always seems to change on me. First I got dark for $10, next time it was $17, then I got light for $10, then yesterday they tried to tell me light wasn’t an option it was “$10 just to walk in the door without color” or something that made no sense, they said I had to get dark for $17...until I kept talking it through and finally they were like Ok the base alone without color is $10. So I go the light for $10. It feels like I’m being upsold for ten minutes instead of just getting what I want
January 11th 2018
The customer service was great as was the facility.
January 8th 2018
Erin at the front desk is AMAZING!!! I walked in to get some info, she was so nice and helpful so I bought a membership. She remembered my name when I went back in for a tan...so rare!
December 29th 2017
The day I signed up (yesterday). I purchased the advertised Unlimited Spray Tan package as advertised, thr spray tan machine ISNT working. Then today I tried again and the machine is still out of order. I’m leaving on a trip for NYE and can’t eveb use the package I purchased.
December 21st 2017
Erin is the BEST! Very knowledgeable, great customer service and wonderful attitude.
December 19th 2017
Friendly staff, quick service, clean facility.
November 14th 2017
I think it's a very well maintained facility with kind and helpful staff. My one criticism is that the prices are a little high. If they were lower, you would get more monthly members. And the more monthly members you get, the more upgrades and lotions you can sell them. And I believe this would make up far more of the difference in money.
September 30th 2017
Very disappointed lately. 3 times I have gone to my preferred location in Venice, CA and mystic not working. I go out of my way and make time to go tan and then I can't. Other nearest location in Brentwood 1/2 hour away in traffic.
September 30th 2017
Your staff in Santa Monica are outstanding ! Polite , helpful and awesome !!!
September 11th 2017
Let's start by saying it's not awful...just room for improvement. Really basic stuff...like when you go in a room there's no trashcan for single use lotion packets, no mat so you step on the cold floor, it's often freezing so getting naked and putting lotion on feels awful...but you guys are a monopoly in the area and the prices are decent. Would love if the staff said goodbye or thank you...and the bathroom in the Brentwood location is going to give someone a seizure with the light constantly flickering.
August 28th 2017
Excellent as always
July 30th 2017
Best staff ever. Always smiling and giving the high quality customer service!Love the place, love the staff and love the tan.
July 19th 2017
Katie is an amazing manager, amazing customer service!
July 9th 2017
Brittney Is amazing
June 30th 2017
Katie is a sweetheart, she always makes me feel special and has really informed opinions on products. The mystic machine is however often not working properly:(((
June 23rd 2017
Manager and all staff are always so nice and friendly!!!
June 22nd 2017
There is only 1 gold bed that works in the Venice location and the wait time and issues around it suck :( It should get fixed or replaced or clients should be offered a tan in one of the open beds at the same rate.On a separate note, the staff is awesome!
May 4th 2017
Location is too far and I would like to cancel
April 28th 2017
I love Palm Beach. The service is 5 star every time. The staff is so friendly, especially Shay, I just want to stay and hang out all day. LOL!
April 24th 2017
Staff is always friendly and attentive. Facilities are clean and inviting. Wait times are short or non-existent.
March 24th 2017
I have nothing but positive things to say about Palm Beach, especially the one on Wilshire and Bundy. The staff are all so friendly, sweet, helpful, and conscious of the customer's time. Every time I go, I think, "I just love that girl/guy!" Also, your facilities are always immaculately clean, and your prices are very fair. I appreciate that you always have promotions, and you have multiple locations so it's easily accessible from work or home.
February 26th 2017
The floors need to be kept clean/ swept I don't like when stuff sticks to my feet
January 21st 2017
I go to the Venice, CA location and the beds really need to be updated like the beds in Naperville, IL.
December 30th 2016
I have had only pleasant experiences at the Venice, CA location! Shay is so nice and helpful.
December 6th 2016
the beds and spray tan machine REALLY need to be updated in the Venice, CA location. The salon itself is a little sloppy. I was in Naperville, IL and the beds and spray machines were AMAZING!!!!
November 18th 2016
The staff is welcoming and warm. Explain the plans pretty well. And all the extra perks and fees involved when signing up.
November 14th 2016
Your hours are inconvenient, opening up at 10 really cuts into most people's day compared to 8 the change in in time makes me consider giving up my membership. Maybe as a company you would consider opening up at 9
November 4th 2016
Hi guys! It's Jazmine, I go to the location on Main Street on the border of Venice and Santa Monica. Great experience, employees are always so perky and helpful! But can you guys hire some cleaners to wipe down all the air ducks and stuff above the salon? Everything is coated in a super thick layer of brown dust.
November 4th 2016
The individuals on duty were attentive and professional.
October 27th 2016
The location I visit has gone through some recent management and employee changes. Through this transition, the staff has remained friendly, knowledgeable, and helpful. The location is always clean and well maintained.
September 20th 2016
This was actually at the Wilshire location in Brentwood. But, good service last night! Thanks blonde lady.Wanted to say that whoever came in and fixed the mystic Room #11 yesterday did a good job. That's how it should operate every time a customer uses it and I can't remember the last time I walked out feeling like I got my money's worth on my spray tan membership because the machines are always acting so wonky.... Last night I did. SO YAY! Make it happen more often pleeeease!!!! <3
September 7th 2016
Service is always amazing. And the beds are great. I always get the perfect tan, never ever too much.
August 28th 2016
It would be nice if you opened on Sun at 9 or earlier Thanks
August 21st 2016
Brentwood Salon is good, staff is amazing but the bed selection is lacking. I recently took advantage of an upgrade deal PBT was offering only to find out that they only have 1 platinum bed, out of 10 or so. Everytime I walk through the halls I see 90% of the beds not being used. If you were going to offer an upgrade deal, it would've been nice to be warned ahead of time that with the new increase in demand from the deal, plus the lack of increased availability, would lead to longer and longer wait times. I was much happier with the lower level beds I was using because while they lacked the power/efficiency of the better beds, there was always one available, less time wasted in the waiting area. I'll probably be downgrading soon, which is unfortunate considering it was a great deal. Disappointing.
July 24th 2016
The service is always friendly, the floors just need to be cleaned or swept more often the floors are not maintained very well
June 24th 2016
Always a great experience
May 13th 2016
Britney is the best! So helpful!
May 9th 2016
Staff very friendly and knowledgeable. Never have tone wait too long for a bed. Beginner tanner but everyone there is great at assisting.
May 3rd 2016
I was a little disappointed when I went in to go switch my payment card that was on file. And the person who helped me, didn't tell me it had to be done before the 25th of the month. Even though I swear I did it before that. But nonetheless still was not told it wouldn't go through until the next month, since it was entered after the 25th... Really threw my finances off there for a minute. Other than that the staff is always helpful and they always greet me kindly!
April 13th 2016
March 2nd 2016
The bed I used didn't Sean like the fans were working as well as the other gold bed I usually use and when I wiped the bed before using it with a towel I got some brown tanning residue from someone else but other than that I love this place
February 3rd 2016
I visited Venice palm beach tan & I loved the customer service & the validation BUT the restroom was out of service & that was very difficult!
January 29th 2016
January 29th 2016
The parking situation is kind of a mess at Venice...I actually quit coming here and started going to the Wilshire location just because parking is so ridiculous in the garage. And when there is a line, the amount of time you get doesn't help with validation. Other than that service was really good at Venice...store was clean, girls were friendly and knowledgeable...If you sent me the Wilshire survey I'd say...get the second mystic booth fixed. It literally takes FOREVER for your customers to get a spray tan because it has been down since Christmas. This is a really busy location and it looks like it's stressing your girls out. And sometimes i'm not sure if the girls clean it correctly because it doesn't spray out until half way through the first pass.Lastly, please get a store in a Marina Del Rey shopping center. Would love to go to one there instead of these two locations. :)
November 5th 2015
The girls at the Venice location are awesome! Everybody is always enthusiastic and they greet you personally. It makes a huge difference!
November 5th 2015
Love the girls working there, super friendly and knowledgeable! I would never go anywhere else :)