July 14th 2020
Love this place, employees are always happy and helpful and the whole place smells like vacation!
September 4th 2019
The girls that work there are always positive and very nice
September 1st 2019
Tay is the best!
August 28th 2019
Love the new decor! My salon is always clean and stocked and the employees are always happy and friendly.
August 27th 2019
Been a client from the beginning. For our local area. Staff is always very nice to me. Love coming here
August 24th 2019
the gals there are super sweet.They not only call me by name they also talk to me about my dogs. always nice to be recognized.
August 18th 2019
I love this place! I go twice a week for my spray and the one lady that works there in the evening is absolutely great! She provides excellent customer service and gives me great pointers to improve my tan
July 22nd 2019
the staff is always kind.
July 18th 2019
Love the Windsor location!! They girls in there are awesome and always so friendly
July 16th 2019
Friendly customer service always has a smile
July 10th 2019
Wish I could remember the name of the young lady who helped me check in on my last visit. She was welcoming and efficient.
July 6th 2019
always a good experience.
July 3rd 2019
Everyone is so nice and helpful. Makes the visit very enjoyable
July 2nd 2019
Friendly service always clean and comfortable
June 12th 2019
Everyone is ALWAYS friendly & welcoming!
June 6th 2019
Great customer service!!
June 6th 2019
Sierra and team are doing a great job in this new salon location.
May 9th 2019
Always a good experience! I do wish they would let you know when you have special offers.
May 8th 2019
Always friendly and mindful
May 7th 2019
It is great customer service by the sweet girl at the counter. She works in Windsor store and evening shift today. She was all by herself and it was so busy. It was like that yesterday as well. I wish I knew her name but she is a great person to have on your team!
May 2nd 2019
It would be really nice if they would wear name tags so that we know who we are dealing with. The manager at Windsor never has a tag on and is usually in pants when I am in there. She has been here long that she should be able to remember something about me,however every time she has to ask me both 1st and last name and how to spell my last name
April 30th 2019
Great, nice, clean
April 16th 2019
I always have a great experience with the gals up there because they’re all wonderful. They’re always pleasant, helpful, and eager to engage in conversation which I love.
April 16th 2019
the team was knowledgeable and nice.
April 12th 2019
I signed up for a membership at the Shiloh Rd. Plaza. Courtney was a delightful gal. She was very helpful and has a very positive attitude. Wish we could have more service minded people like this. Throughout the whole process Courtney was very patient with me and made me feel at ease.The beds are so high tech ( at least in my opinion ). Thank you
April 10th 2019
I have had multiple problems with my account: either the system says I do not have a membership or I have missed a payment or two. I have paid for all months and have had a membership since February and have proof that I have been paying for my membership.
April 10th 2019
ladies are always so friendly
April 6th 2019
Two of the people there are suuuuper sweet but I was pretty disappointed when I was having some major medical issues and tried to cancel my subscription a few months ago and wasn’t allowed to over the phone. The workers I told later said that this was incorrect and weird and awful but nothing helpful or “over and above” was ever done about it. I spent like $50-60 in the time I wasn’t coming in and it was a total waste- so that’s pretty disappointing.
March 27th 2019
The girls are very nice here in Windsor!
March 26th 2019
March 18th 2019
Windsor, Ca location. The girls are generally friendly and helpful, but I had 2 unpleasant experiences lately. 1) The girl checking me in told me that my room would be a 10 minute wait. Someone was in there and I assumed with a 10 minute wait that I was next. Nope - someone else was in front of me. By that time, people that came in after me had filled up the other rooms. My wait ended up being 25 minutes. 2) a girl I hadn't seen before was working on 3/18/19 around 3pm. She never smiled, gave me sarcastic looks, got the room wrong at first and was just generally unfriendly. I don't see the need for either of these situations. Also - it seems the girls don't clean the room until someone wants to use it, so people wait while they do that.
March 16th 2019
Always friendly service and clean. Wish the girls would wear name tags and so glad to see that they are allowed to wear pants while it's cold in the mornings
March 13th 2019
Best time ever. Very clean!
March 11th 2019
I’m so impressed with the staff here! My goodness, they’re all so friendly and really take their time to make the customer feel valued as we walk out the door. My (and my husband’s) experience starting up new accounts was nothing short of awesome and that girl is fabulous! Very thorough and handles stress (tons of customers bombarded her at once) like a champ. Courtney was working with her and she’s just as sweet! Sold me 2 sweaty bands while I was waiting and was nice to talk to. ALL of the girls I’ve met over the past 2 days are head and shoulders above the competition and Palm Beach Tanning has a good thing going there. Very clean, smells good, and lots of happy employees!
March 10th 2019
Great team and very knowledgeable. Cristian was excellent at explaining everything to us!!
March 10th 2019
Everyone is always cheerful & welcoming!
February 23rd 2019
I have never had a bad experience!!! The girls are always polite, efficient & friendly!!!
February 20th 2019
I came in because I received an email from pbt. The email was buy 2 tan months and get on free. Unfortunately the email didn't apply to my "district" an was unable to take part in the deal
February 13th 2019
Manager wasn't too friendly or very good at explaining the packages! Disappointing!
January 29th 2019
I'm very disappointed to see another manager gone. Daysha was the best and the others were good as well. I can't believe the huge turn over in the last months. Its such a great place to tan everything is good and to loose the best help you could have doesn't make since. I'm sure you can pay them a bit more to keep them on. They are so dedicated and work hard.
January 28th 2019
The girls are great but it seems that often they dont "turnover" the room until people show up.
January 21st 2019
The Salon is being kept way to cold. And the text Tantime hasn’t been working for weeks now.
January 16th 2019
Everytime I go the staff is super friendly and helpful and it’s always nice and clean.
January 14th 2019
Friendly, clean & not a long wait for a bed
January 8th 2019
I absolutely love coming in....it is super refreshing and makes me feel relaxed. Thea and Brittany are my favorite!!
January 8th 2019
Great place but the rooms need MIRRORS!!!
January 6th 2019
Excellent customer service @ every Sonoma County location!!
December 13th 2018
Love the facility and your staff is very sweet. However, most every time I go in, the bed I want is not available. I pay a lot of money every month and I do not want to be demoted to another bed or told to go get a cup of coffee at Starbucks while I wait. If I wanted coffee, I wouldn't have come in. I end up leaving and it is a waste of time and money. Doesn't matter what time I go in. Also, that 24 hour rule is ridiculous. I was not allowed to tan once because I was 10 minutes early. I left, angry I might add, and looked for another tanning facility. They are half the price of yours and they do not impose that ridiculous time thing. I am seriously considering going there instead. Not as close but way less hassle.
June 27th 2018
Candace is great
May 26th 2018
Always clean and people there know my name and r so nice
May 5th 2018
We love going to your Windsor location. The staff is so friendly and helpful. Deja is a great manager
April 26th 2018
The girl working was polite, knowable, and helped me pick the right shade of spray tan. No wait time for the spray booth. The room was clean and well stocked.
April 25th 2018
The staff was really great and super friendly!
April 19th 2018
I find that I'm kept waiting to use a bed much more frequently. I feel that the cause is front desk employees not knowing how to prioritize the flow of member traffic. I've noticed that they spend so much time with a walk-in prospect going over all of the different tiers of membership, it creates a backup for the members. The beds are usually ready, but the employees forget that they could say: "Let me check this member in real quick, and we can continue this conversation". Instead, 2 or 3 members are left waiting five minutes for a bed while someone who isn't even a paying member monopolizes their attention. It's unnecessary. A little training would help with this.
April 15th 2018
Wonderful staff and clean facility.
April 8th 2018
Wonderful ? the beds are great and the girls are doing a great job!
April 4th 2018
Perfect! I’m new to tanning but so far the ladies have been so wonderful and it’s quite a fast experience. I love it!
March 23rd 2018
Love my salon
March 8th 2018
I am very impressed with the staff, they are friendly, knowledgeable & professional. The facility is very up to date & exceptionally clean. One caveat.. I do miss music other than spa - a radio option would be a huge bonus for me!