September 25th 2021
Always new people everytime I go. This location has antiquated beds and rarely change the bulbs. But if you go at the right time there is no line and it is close to ky work. Reasonable membership prices too!
September 6th 2020
Staff members are very cordial. They answer all your questions. Place is very clean. Service is great!!
October 17th 2019
Best tanning in all of Southern California!
September 10th 2019
Excellent! Staff is friendly, I don’t have to wait for a room, and rooms/beds are clean.
August 31st 2019
Emma was so helpful yesterday!! She was knowledgeable about the 2 spray tan machines and helped me choose which one and what color was right for my skin tone... LOVE my color!!
August 29th 2019
Always greeted with a smile, and quick service. Always clean, never have to wait long
July 28th 2019
Anthony and Lindsey are RockStars!
July 25th 2019
Everybody is awesome, beds are clean and ready, and I can go anytime I want!
July 24th 2019
I went into the salon last night to spray tan. They young guy working was very helpful, as I told him the incorrect spray tan I had wanted to do. He fixed my mistake, re-did some computer stuff and never made me feel like I was putting him out. VERY GREAT customer service!! Thanks!!
July 18th 2019
The Mission Viejo store I go to is great. It is clean, the rooms are big enough to change in, and the beds are awesome. HOWEVER, the most important part is Lindsey the manager. I can truly say that if it were not for her, I would not keep coming back. She is awesome, friendly, knowledgeable, and always welcoming. Her staff love her, and the other customers love her too
July 10th 2019
I came in for a spray tan. Alyssa was nice. Not much else to say... See you in 2 weeks for another spray. :)
July 10th 2019
Lindsey is amazing. She is very welcoming and efficient! I love all the tanning options available!
July 9th 2019
Lindsey has been stupendous
July 9th 2019
All members of staff are extremely friendly and were from the get go. I was actually blown away with the initial customer service I received when I became a customer. I was given demonstrations of all the beds and was accommodated in every way, especially when it came to picking the service which was right for me. I appreciate the help and guidance I received in respect of the lotion which I purchased.
July 1st 2019
Everything’s been great so far!
June 26th 2019
Helpful and friendly staff. Thank you!
June 25th 2019
Lindsey is an exceptional example of professional, knowledgeable, and fun.
June 22nd 2019
By far the best store in my area I drive 12 miles to get there
June 20th 2019
The employees are GREAT!The inside rooms , beds and walls need a upgrade.Walls have their skins hangingBeds have out bulbsFloors need to be more-than moppedLike I said- people are great but I feel lack of support from corporate.Question: have you stopped 5 and $10 ups for higher level beds?Thanks
June 16th 2019
One word, "Easy"
June 8th 2019
Lindsay is great! So are Anthony and one gal who is new.
May 15th 2019
We frequent the Palm Beach on Crown Valley Pkwy/Marguerite-- you have the most amazing staff-- so friendly-- love them!
May 13th 2019
Lindsay was super helpful when picking what level of spray tan I should get for my upcoming vacation. She helped me pick Dark and it turned out perfect!!! Thank you!! Love this tan salon.
May 9th 2019
Always such a pleasure when I come into the shop! The staff is the best and always have the best knowledge to help me with my tanning needs. Lindsey the store manager is a total rockstar!!
May 8th 2019
I pay $100 plus tax a month for a membership and sometimes the spray tan doesn’t even work. It seems like it happens a lot. Also, I pay that much money then have to pay an extra $30 everytime I come in as well. Not cool. Maybe incorporate a couple spray tan kits or at least 1 a month if you have a platinum membership. And if the spray tan turns off 30-40 minutes before actual closing, maybe advertise that. There’s been a few times recently when I arrive at 8:30pm with 30 minutes left before closing, and she got super irritated and told me that she would have to turn it back on. ?? Weird.
May 7th 2019
Great as always. Lindsay is usually who I see and she is friendly, efficient, and organized.
April 24th 2019
Amazing customer service and manager! I love my store. They know me by name and treat me like family!
April 23rd 2019
The staff at PBT Mission Viejo is wonderful!
April 13th 2019
Everyone is very nice and knowledgeable
April 11th 2019
Front desk girls are very nice & helpful.
April 10th 2019
Everyone is always so nice
March 29th 2019
Always smiling and welcoming when we come through the door!
March 25th 2019
The employees are very educated about the products and services. They are nice and take the time to help.
March 25th 2019
Love the addition of the clothes and purses to the store. As per the usually all employees were welcoming, friendly and knowledgeable about all questions. THANKS!!!
March 23rd 2019
March 19th 2019
Great staff today (sorry, don’t recall her name), very nice and precise.
March 16th 2019
Always pleasant service. I did however bring my friend in to sign up and I wasn’t given anything for the referral?
March 13th 2019
Awesome customer service
March 6th 2019
Everyone I see at PBT is wonderful. The staff is great.
February 18th 2019
The staff is always great, exoecially Paige, Kim, and Ashley. The salon is clean and ready. I almost never have to wait.
February 17th 2019
The ladies are Always pleasant and welcoming. My only request is full length mirrors in the rooms and trash cans.
February 11th 2019
I believe it was Ashley whom always has a smile when i come in.Thanks
January 29th 2019
Always a great experience ?
January 28th 2019
Very friendly employee!! Clean rooms.
January 6th 2019
Great staff and friendly
January 5th 2019
great service ,always so helpful
December 30th 2018
Love the staff and rewards program! Everyone always assures a great tanning experience. I leave glowing inside AND out! Thanks PBT.
December 5th 2018
I absolutely love Palm Beach tan. Paige & Maggie at the Mission Viejo location and Brianna & Lydia at the Newport Beach location are fantastic!!!
August 14th 2018
April 26th 2018
Girls there are super nice. The Versa machine has not been spraying effectively for the last two weeks. The first full body pass is only spraying a tiny bit which causes an uneven tan. My right side of my body was also darker which leads me to believe there may be a clogged side sprayer. I suggest you get the machine serviced.
April 23rd 2018
Always smiling and friendly when I come in. Love the cleanliness and attention to detail. Ali has helped me the last two visits - she is so sweet and kind!
April 22nd 2018
Tiffany’s customer service is excellent!
April 20th 2018
Always a great experience and super easy to tan and glow without effort
April 13th 2018
Everyone is helpful & friendly.
April 11th 2018
friendly staff, nice beds - just wish upgrading was a bit less or more specials
March 31st 2018
Nice to see the salon is almost put back together
March 22nd 2018
Came in to renew membership once again. Thorough explanation was given, I was shown an example of each level of bed (because I was considering the basic/lowest level at $14.95). Then I was told about the special going on, so I took advantage of it!
March 14th 2018
Staff is really helpful and remembers my name every time I come in. Lots of perks for being a member and plenty of beds to choose from.
March 13th 2018
As usual the board had unworking face light.
March 12th 2018
The girl Tori is phenomenal. Place is super clean
March 10th 2018
The associate who helped me was very knowledgeable
March 8th 2018
Nice staff. Clean store. Like having upgrade options. Fair monthly fees.
March 4th 2018
I love that the girls know me by name, and warmly welcome me when I come in. The salon is clean. The beds are well maintained. The girls are very knowledgeable about the products, and offer instruction and advice on how to use them. Thank you Hailey, Tiffany and Tianna! You are the best, and keep me coming back.
March 3rd 2018
Always great. I wish they’d put full length mirrors in the rooms@ crown valley and Marguerite..
February 27th 2018
I always look forward to every other Monday when I am in the area to visit the salon on Marguerite and so Maddy my favorite spot
February 12th 2018
Amazing!! The staff at PBT Mission Viejo, CA. are so welcoming , friendly and knowledgeable about the best products , tanning beds and spray Tan options for the tanning results you desire!Keep up the great work you all do.
February 9th 2018
Maddy in mission viejo has. Been open on time clean room. good advice On products very good with customers and a beaming personality
January 31st 2018
Close by, nice girls up front. I’ve been coming here dirc10 years now.
December 29th 2017
The two girls that greeted me this week both greeted me by name. They let me know of my available specials and discounts. The bed was free, clean and ready for me. Room was swept and clean. They said "goodbye, have a great day" as I was leaving. Super sweet, friendly, professional girls. Wish I knew their names.
December 28th 2017
All of the girls working there are amazing, so sweet and so helpful! Tori activated my account again and was great. Very clean salon.
December 17th 2017
I love the extremely helpful employees
December 3rd 2017
Everyone is always helpful and friendly
November 30th 2017
Love going to PBT the staff are always upbeat and welcoming. Knowledgeable about their products and best tanning solutions to meet ur needs.
November 23rd 2017
Always good. But the dryer broke on my session with Mystic tan in room 5. Suggestion: check all equipment before guests go in.
November 16th 2017
I have visited and been a member of four other tanning salons. Nothing has compared to Palm Beach Tan. The girls are so great and SO helpful and most importantly, accommodating. Honestly some of the best customer service I have ever experienced. Love love love! I don’t think I’ll ever leave.
November 14th 2017
October 31st 2017
Well I only now use the services for spray tanning because I have some skin cancer but I find the staff is young and helpful and the spa is very clean and organized.
October 27th 2017
I'm pissed once again. 2 bulbs out on the board during the week of the 10.00 diamond beds. Haven't been in about a month I have been ill and the first day I go back bad bulbs
October 22nd 2017
Excellent. Staff was very pleasant.
October 16th 2017
Great as always! Staff is always nice!
October 13th 2017
amazing customer service, knowledgeable staff
October 2nd 2017
I came in for the first time for a spray tan and the girl at the front desk was so helpful! She went above and beyond to explain all of my options to me! I will definitely recommend this location to my friends!
September 23rd 2017
Girls are always great!I'd like to try the best beds sometime so just wish it was a bit cheaper to try or have a pkg for them once in awhile that was more affordable.
August 29th 2017
All new employees at Jamboree location So frustrated the Manager Kristina went to another store. She used check people in and move customers along so good.
August 29th 2017
Kristen was great at the Mission Viejo location
August 27th 2017
Samantha is a sweetheart! The girls up front really make the experience. Maintenance needs to be on it a bit better. May be worth training the staff (or a least the Managers) on how to replace bulbs in the beds to minimize downtime and customer frustration.
August 20th 2017
The girls at the location I frequent are all awesome. Emily is the best and always goes out of her way to recommend new lotions and beds. I appreciate the great customer service I receive and love the upbeat and friendly customer service im provides with. Im always greeted with a smile and they even know me by name. It's a personal touch that means a lot in today's world. Thank you!
August 9th 2017
Great staff, great experience! Thank you PBT!!
July 31st 2017
The staff is nice and place is clean. I do not like weekend hours, I wish you were open until seven. During the week I do prefer 8 am in the morning opening.
July 13th 2017
It is always great! I miss the hours especially on weekends and early morning. 5 is too early on Saturday and Sunday. I miss 8 am
June 30th 2017
Emily is amazing and so helpful
June 30th 2017
Always great and friendly!
June 26th 2017
Facilities are clean but last few times I've used the spray tan, the color runs out before it's completely finished so just air comes out and part of my body is left with no color on it.
June 22nd 2017
Now that the machines are working on a consistent basis it is great. The new employees are great too.
June 18th 2017
Love your staff and Emily is wonderful and always make sure to make things right if something doesn't turn out just right! I have signed up for an unlimited monthly membership but can never quite figure out how it is supposed to work as far as saving me money....I have been coming about once per week. All in all you guys are wonderful!
May 27th 2017
The girl at the counter was very proffesional and very helpful. It was Memorial Day weekend as she was very busy by herself and she handled everything!!! She was very personal and very efficient !!!
May 17th 2017
The entire store is always really clean and the ladies are so welcoming and kind.
May 11th 2017
May 3rd 2017
Nice atmosphere and friendly staff.Didn't love the last bed I paid to upgrade to which was a bummer.
May 1st 2017
Always a great experience!
April 24th 2017
The manager was extremely helpful and personable. Don't remember her name but she is very good at representing your brand.
April 18th 2017
Staff is great! Sometimes a couple of girls are super slow though in the rush our of clients which makes the line build up. The beds are always clean... but sometimes all the beds are filled and we have to wait 10-15 mins for the next one. Being on a waitlist or schedule would be ideal.
April 13th 2017
I recently upgraded my pass to the highest level and was SHOCKED that you have customers PAY $20 extra to upgrade instead if saying. "Thank you"". I feel it is a total rip off. Very disappointed.
April 13th 2017
I love the customer appreciation months to upgrade.
April 11th 2017
Mika was super helpful & knowledgeable!!!
April 11th 2017
Love this place. Many tanning beds are available and the employees are very knowledgeable about their products.
April 4th 2017
I enjoy my tanning very much. Everyone is so nice.
April 1st 2017
Amazing staff and amazing beds. Highly recommend the diamond package. The diamond bed is incredible love the Caribbean setting and the mist is awesome!
March 17th 2017
Love it here!! Emily is my favorite employee. She is so sweet and always getting me in and out of PBT fast before work. Never leaving Palm Beach Tan!
March 2nd 2017
Bed and Towel while tanning was soiled and not cleaned properly
March 1st 2017
The entire group at this Mission Viejo Location do a great job! Emily is knowledgeable and warm and friendly and they all seem to care about their customers. The salon is always sparkling clean also!
February 17th 2017
I'm always satisfied with Palm Beaxh Tan.
February 15th 2017
nice staff, Sam is really helpful.
February 15th 2017
Certain beds are not avail most of the timeOther than that... love it
February 9th 2017
Every time I come in to the Mission Viejo location the salon is clean and Emillly has a big smile and takes care of me, she always lets me know of promotions and is very knowledgeable of all products available, highly recommended salon.
February 3rd 2017
Great Staff, always happy and helpful!
February 1st 2017
Just signed up yesterday, very nice staff...looking forward to it
January 30th 2017
3 times since I have become a member your mystic spray tanning booth has bee down. No good
January 19th 2017
To be honest I pay $104 a month for my membership. I own 6 bottles of lotion and a few moisturizers too. Cant the reps who check you in see that? I mean every single time I go in they ask me how my lotion is working and then tell me I have a percent off I feel bad saying no but I spent way too much on lotion and I have at least 6 to 8 months worth on hand
December 8th 2016
Samantha was very courteous and knowledgeable about your products, and gave me a detailed tour of the facility. It was easy getting signed up for what I wanted. Very good.
December 7th 2016
Kelsey was very nice, helpful and I loved that she suggested products without being pushy, tan bed and room very clean.
December 6th 2016
I'm very disappointed about how this salon seems to be going downhill. I pay $90/ month and expect the beds to be fully functional and they are NOT. Also, dirty clothes hanging in the lobby that are for sale? Really? I'm losing my faith and very close to canceling my subscription for good
December 6th 2016
Nice and clean. Freindly staff
November 18th 2016
Love this pbt! Always friendly staff and nice environment :-)
November 14th 2016
I am a regular at this location and use the Versa. However, the Versa is down or out of service about 50% of the time.
November 5th 2016
Your facial lamp has been out on the sun board in MV for weeks. It seems that whenever things go down, it takes weeks and sometimes longer for it to be repaired, which is not ok. You have enough locations, you should be able to keep parts in stock (at least one or two of each item) so you don't have to wait on an order. I manage apartment communities. If I had to order a part every time a resident required a repair, they would be outraged and I would have an empty community.
October 28th 2016
Always very nice and pleasant
October 28th 2016
Everyone is super friendly and this location is very close to home which is convenient.
October 27th 2016
Need new bulbs. Board face bulb out again. Customer service was excellent and honest.
September 11th 2016
Great 1st experience...thx!
September 2nd 2016
Customer service is ok. Spray booths need alot more cleaning and wiped cleaner. It seems lately that the mission viejo store needs cleaning and better service. I am not the only 1 saying this...I've been on your site and also Yelp. Better ck it out. Your prices demand better quality!
August 30th 2016
I'm sorry I don't know the girls nameBut her service was awesomeMy experience was wonderfulI left with a smile and a tan
August 19th 2016
Great staff, Megan is the best and had so many great suggestions. She was very knowledgeable and extremely helpful. This is for the mission Viejo location.
August 14th 2016
The attendants are not very attentive or friendly. Beds lately have only been semi-clean. The top glass is never clean.Feeling like I might cancel as I expect singe better service for the price. Thanks!
August 8th 2016
Danielle was very professional, very knowledgeable -and I now love the Versa tan (lasts longer than the Mystic)
August 3rd 2016
I am really considering stopping my membership and also a friend of mine. Too expensive and doesn't seem inviting. Still no clothes in lobby. I always hear different stories from different people. I don't do well with bullshit at all. I've been tanning for over 20 years.
July 30th 2016
Always pleased. Been a long time client. Very tan and very pleased!
July 7th 2016
I really like this team and the regular staff here, but seems like things are slipping during the busy season. I hate to give such critical feedback, but I've been coming here for months and I think it's been a while since the last spring cleaning. I often have to brush other client's hair off the bed before getting in. The corners where the clear bed is screwed in are grimey with hair and dust, and I understand it isn't going to be perfect but it's gross to see while I'm lying there trying to relax. I use the versa spa regularly with my diamond membership, and that too always has residue and globs of tanning spray all over the spray nozzle & walls. I had to wipe the globs off with a paper towel to make sure it wasn't blocking the spray and making my tan uneven.I used the restroom to wash my makeup off before spraying and the sink is clogged so it wouldn't drain. Yuck. It's also been left out of toilet paper 2xs when I've gone to pee before tanning... that wasn't fun waiting around to air dry, lol.And finally, the ground. The flooring is always really dirty. Not with trash. But just the tile in general. I feel like I'm walking barefoot on asphalt. If you look at the high traffic areas, the tile and grout are so dirty that it leaves your feet black if you walk around on the ground between getting undressed and into the tanning booth or bed. If you look at the less traffic areas, you see the tiles and grout are about 5 shades lighter. I get it, they are super busy and having a steam tile cleaner come in is expensive. But when it comes to being hygienic, it's so worth not having to literally clean the bottom of my feet off before putting them back into my shoes.Again, the team here is always friendly and the staff catches on to client's names and tanning preferences quickly. That being said, it makes me reconsider my diamond membership because it just doesn't feel clean when I tan here. I'm sorry for the negative comments, I just felt compelled to give this feedback since most of the time clients that love the place (like me) don't want to bring it up to the staff member on duty, and I definitely wouldn't put this on Yelp because I'd never want to detract from their business. I've even recommended this location to friends and colleagues of mine. I just hope they can bring it back to feeling fresh & clean.
July 6th 2016
Enjoy tanning at palm beachPrice makes it affordable
June 23rd 2016
The floor in the spray tan room is rarely swept or clean as I've seen the same 4 pieces of trash on the floor for the past 2 weeks. The spray tan booths are never wipes dry after they are cleaned, as there is always a puddle of water that I have to wipe up to avoid having the water spray on me while the fans are blowing. The alcohol pads are way too small to wipe your hands with.
May 24th 2016
There is only 1 diamond bed at Jamboree location. Its so frustrating I pay for diamond and don't get to use it
May 16th 2016
Super sweet friendly girls at the front desk. They are very helpful with answering questions, or sharing knowledge about the products. Always a relaxing atmosphere. Nice and well kept facility at both the Mission Viejo and San Clemente salons. I would happily give a five star rating if the girls could remember to clean along the outer edge of the top half of the bed where people push up the lid. It always has grungy fingerprints and hand prints on it. Overall, I enjoy my visits.
May 16th 2016
The girls at the front are always friendly and efficient. I love the mystic and I rarely have to wait.
May 16th 2016
Very helpful and fully explained our options....
May 10th 2016
Everyone is always so friendly and informative! I love never having to wait long or at all for a bed!
May 9th 2016
My experience wasn't bad at all however it wasn't" WOW THAT WAS GREAT" either. The staff at this location seems to change quite frequently but is always really friendly . The rooms are maintained and the beds are clean. It would be nice to have different options for music and one time use samples of different tanning lotions before you commit to buying a bottle. Other than that maybe a bit lower prices or more regular perks for members would be nice, I only tan in the sun beds never spray and a lot of the promotions are geared solely for spray tan customers .
April 28th 2016
The bed misters have not been working for over 3 weeks. The vents on the ceiling look like they have Black mold on them. Still waiting for your clothing and accessories I was told you would be getting in when I joined.
April 26th 2016
Keep the specials on the beds coming.. I love to take advantage of the bed specials
April 20th 2016
I do not remember the young lady's name who was working the desk but she was very nice and polite. I was signing up for the monthly membership and she was very helpful. It helps when you have a person in that position who makes suggestions and is not pushy to upsell packages or product. I know it's a business but it's nice to not be hounded. Great experience.Thank you
April 9th 2016
Tabi was the person at the front desk who checked me in... Very pleasant and excellent customer service experience! I love my tan, especially on a rainy day! Thank you!
April 1st 2016
All ways awesome!
March 20th 2016
I have had an amazing experience so far. The staff is very nice and helpful. This is the best tanning salon I've ever used.
March 8th 2016
The employees are amazing and its always so clean.
March 4th 2016
Great staff. Love it that they add more of the silver level tanning bed. Before it was only one and you have to wait...
March 3rd 2016
Very pleased. Always a great experience!
March 2nd 2016
I would love more often to receive free or low $ upgrade offers . I like my I exspensive package and having the opportunity to every so often upgrade a bed or a few seasons without having to upgrade my package. Also having a stand up bed at my location would be great. Mission viejo off marguerite pkwy.
March 1st 2016
I enjoy the staff and the beds; however, the floors are absolutely disgusting. I am afraid to take my shoes off. I dropped something and it fell between the wall and the bed and there was so much dirt, yuck and dust that I did not want to touch what I dropped. The floors appear to NEVER mopped, it is very gross!The music is also a problem, 80% of the time it does not work or there is only one channel and because the main volume is controlled by the front you cannot hear it over the beds.I love the facility; however, if these two things are not fixed soon I will be forced to go somewhere else. I have been a member since the location opened 10 years ago with the original owner.Thank you!
February 13th 2016
The team at this location is great! They are always friendly, courteous & get me in and out quickly.I would like to see a better quality (Diamond level) stand-up bed, but in regards to service, everything is always a pleasant experience.
February 12th 2016
Always a great crew and outstanding facilities!!
February 4th 2016
Great beds! Everyone is super friendly!
February 2nd 2016
Very pleased and love the tanning facilities. I've been a happy client for many years!
January 31st 2016
Fast and clean with unexpected perks!
January 28th 2016
Very friendly staff and very clean environment! My favorite place to be!!
January 28th 2016
The turn over in staff is too. The quality customer driven employees seem to leave way too often.
November 10th 2015
I've had a membership for several months now. It seems like the spray tan machines are always down. Which is the whole reason I have a membership. Also, I would bring my service dog, very rarely, in w/ me to spray tan if I was going to or from work. He is a very small and quite dog. The first time I showed the manager his paperwork. Recently I was told I could not bring him in. Which is VERY illegal. You should educate your employees on service dog laws before someone sues you.
October 4th 2015
I love tanning here:-) the staff is always friendly and its always clean and well kept. The only thing you could change is the pricing. I dropped to silver level because i couldnt afford the gold however the sole silver bed is kinda sad. It would be great if one of the lesser gold beds became the new silver ;-) ;-) other than that no complaints!
October 2nd 2015
Love the place in every aspect ... and the girls are super sweet and helpful ... especially Samantha is INCREDIBLE!!