August 31st 2019
Fantastic staff, David is a great asset to your company
July 30th 2019
Erica and David are wonderfully kind and always helpful. The beds are always very clean.
July 5th 2019
David is top notch!!! Great customer service
July 2nd 2019
Was acknowledged upon entering and was helped within a few minutes (1 person in store). Checked in and waited less than 3 minutes for "clean" bed. Customer service was fine.Bed may have been sanitized, but was DIRTY. Dust, hair, dirt... in all corners was VERY visible. Hoping to see the beds get a real clean more often, definitely gross be surrounded by other people's hair and grim while tanning.
June 16th 2019
Erika, the sales associate is amazing! She’s always so friendly and welcoming! You should give her a raise! She’s awesome! The only reason why I don’t give you five stars is because you really should change your bulbs. I get much better tanning results at your salon in Mission Viejo.
April 25th 2019
It was great. Nice staff.
April 14th 2019
The girls are always so incredibly nice and it’s such a clean place ! Love coming here I always feel so welcomed
April 7th 2019
Love my experience every single time I go.
March 12th 2019
David and Raquelle are so welcoming. Always smiling and helpful. They are the best!
February 21st 2019
David was very nice and accommodating
February 14th 2019
The beds don’t seem to be truly clean. The music from the other rooms is far too loud. The chatter between the counter team is excessive while I wait to check in.
February 5th 2019
Every time I come in every one is so helpful, the facilities are clean and the service is great! The prices also make sense for the area and you never feel obligated to spend more (they do an incredible job of up selling, I must say! But not in a pushy way).
January 26th 2019
Sprays are inconsistent Sometimes drops, and some times totally missed areas of my body.
January 16th 2019
Twyla is awesome as always! Love being greeted by her when I walk in the door. Also always has great lotion & bed advice.
January 3rd 2019
Everyone is so friendly, helpful. The beds are clean and they work
January 1st 2019
Pleasant, happy employees. ?
December 10th 2018
Whenever I go in,the girls are always so polite and helpful?
December 6th 2018
Ashley is really an amazing customer service person!!
April 26th 2018
I received excellent customer service at the front desk Everything was explained completely. I had a very enjoyable experience.
April 23rd 2018
I love this salon.
April 5th 2018
Fantastic service,especially from the employee who just accepted a promotion and is moving to your Mission Viejo store from the San Clemente location. She will be missed.
April 4th 2018
Very friendly and positive atmosphere! Made it extremely comfortable and amazing customer service
April 1st 2018
I would like the salon to at least open at 8 am, by the time 9am comes around Im already part through my day. I do not want to be almost hassled Everytime I come in for product (when I have a new bottle in my hand). Also I have to go a full 24 hours?! So if I tan at 9:15am I can't till the next day until 9:16 but that gradually later and later so I need to come in the middle of my day? And then you close at 5 INB the weekends. I love the beds and the girls are so sweet just doing their job but I'm already looking in to other salons.
March 31st 2018
Everyone is always SO incredibly friendly - Hailey always calls me by name and is super helpful. The store is always clean, too!
March 31st 2018
The front desk gal was extremely efficient! She was alone, a non stop stream of clients coming.Greeted everyone, cleaning beds, explaining process, prioritizing accordingly, smiling, pleasant.
March 14th 2018
Always a friendly face greeting me!I always feel comfortable! Adore Hailey! Sweet and great at her job!
March 3rd 2018
Pleasant as always, staff is knowledgeable and is very welcoming
February 24th 2018
I love coming to Palm Beach Tan San Clemente because everyone is so friendly and welcoming. It is always clean and comfortable.
February 23rd 2018
Front desk is always friendly and knowledgeable about products.
February 18th 2018
Hailey in San Clemente brightens my day
February 14th 2018
Great experience, tanning constulant was helpful and friendly and my tan came out wonderful. Just a little suggestion: the towels you offer for the spray tanners, maybe switch back to the regular smooth towels instead of the ribbed detail ones because they are harder to pat down the tan without leaving uneven and weird imprints in the skin :)
February 3rd 2018
I just LOVE going into Palm Beach Tan, because they make me feel SO special every time I walk in! One girl in particular, (her name is Tatiana) makes me feel that way...... She is so sweet and kind, and she just makes me feel welcome the minute I walk in! Definitely my favorite of all the salesgirls!
February 2nd 2018
I LOVE going to Palm Beach Tan because every time I walk in the door I feel so special! There's one girl in particular that makes me feel that way, and that is Tatiana. She is SO kind and sweet. She's the reason I enjoy my visits so much!
January 30th 2018
My experience was awesome. As I wrote on yelp I thought PBT was gonna be another terrible and awkward experience run by stuck up women. Instead I bought a membership and plan on upgrading soon thanks to Tiffany , who is one of the best employees I’ve ever seen at a tanning salon. She thoroughly explained everything I need to know about the tanning packages and products and I plan on further exploring buying them. Thank you guys so much. I never usually write these things but I’m so pleased with the results and feel I have my confidence back. Going to buy a lotion tonight!
January 28th 2018
AWESOME manager Haylee and staff. Friendly and very clean. Well informed staff. Great place to tan safely. Deb.
January 22nd 2018
I always have a great experience tanning at your salon. It is always very clean and the staff is very friendly.
January 7th 2018
I've been an ongoing member here for years and I was a little put off by the last visit I had. I went in for a spray and when I went to pay the tanning consultant (who was extremely friendly and helpful, nothing against her) informed me that not only do I have to pay for my color I was getting today, I also had to pay for my last visit. Apparently someone "forgot" to charge me for my color which I had no knowledge about. So instead of paying what I normally pay, I had to pay double the amount I usually do. I remember paying for the color I used last visit and even if that wasn't the case, why should I pay for someone else's mistake? It was just a little offputting and I didn't want to argue with her since it was close to closing time.
January 3rd 2018
I have been coming here for a while now. Never have I had such excellent customer service as with Tiffany! She explained the color combinations as well as the timing Perfectly. Because of her I reactivated my membership that was on hold I know I love going in just to see her!
December 27th 2017
I love palm beach tan! Tiffany and Hailey are the best and are so friendly as well!
December 18th 2017
I always feel very welcomed when I walk into the salon. Candice and Kaylie are always super welcoming, polite, and professional.
December 15th 2017
I am very happy with the service and beds.
December 4th 2017
Girls are always so nice and helpful ❤️
December 4th 2017
I love this location and all the staff!
November 20th 2017
Everyone at the San Clemente store is always SO friendly and helpful. The store is always clean, too. A great experience every time!
November 12th 2017
Too many times the mystic spray tanner is not working or the computers are not working. I understand things happen but when you have limited time to use the facility It becomes very irritating. For what I am paying each month and then on top of that it is another $18 it’s very expensive and when you go in to take advantage of you are special membership nothing is working.the staff is very nice and I feel badly for them.
October 30th 2017
Loved it. Tried a new machine. Halley is a great sales person.
October 15th 2017
Everyone is always friendly and everything is always clean.
August 6th 2017
My tanning experience at Palm Beach in SC is one I always look forward to. The staff is always friendly and helpful, the facility is clean and smells great, and there's always good music playing in there (which is nice when I'm waiting for the Mystic)! The staff makes everything that's great - GREAT.
August 2nd 2017
Everyone has been so friendly, nice and professional - truly an asset to your business!
July 25th 2017
Great staff, great location and very clean. I loved it.
July 19th 2017
Everyone is always so friendly.
July 2nd 2017
Please consider adding in a second spray tan booth. The wait is always crazy. Yesterday there was just one person ahead of me but it was her first time so the wait was 30-40 min. I know you can't control how long people take but I really feel like only having one booth slows everything down. Or maybe tell people that they don't have to let the booth warm up completely like it tells you and that you dry faster than you think. I can be in and out in 7 min so to have to set aside an hour is really getting old.
June 15th 2017
It was just fabulous. So fabulous I'm a loss for words.
June 15th 2017
Chandler and al the girls at San Clemente are great. very friendly and knowledgeable.
May 26th 2017
I'v told you before & I'll tell you again "they don't need no stinking badges" at San Clemente... but you folks need a manager there. You keep asking me who was my attendant but I don"t know. Either no badge or hair covering it. so why do you keep asking ? ... I'm sure I'll get no response as in the past ....
May 24th 2017
staff is great but your policy of no tan within 24 hours needs to be revised so that under certain exceptions, Regional and store managers can override the system for quality control and customer service reasons.
May 17th 2017
I usually have a great experience. This time the girl did not know what she was doing. I waited a long time and she put me in bed 4, which I requested. I went to bed 4 and the timer wasn't on. I went and asked. She couldn't figure out what bed she put me in and later discovered it was bed 3. It was a long frustrating experience.
May 9th 2017
Chandler was very sweet and helpful, beds were very clean!
April 11th 2017
Maddy did a wonderful job helping me with my options and explaining the tanning process
April 8th 2017
I'm kinda bummed that it's taking so long for the stand up tanner to get fixed, why does Palm Tan have to order from China for parts, wouldn't it be ideal to have spare parts on hand in the So Cal area, there should be no excuses on why it's taking so long.Thanks for understanding my concern.
April 3rd 2017
Staff are always friendly and the beds/rooms are clean.
April 1st 2017
Alex is great. She's always so peppy and nice even when it's busy. The only down side is that I think the upgrades beds are too expensive.
March 31st 2017
Chandler was extremely helpful and answered my excessive amount of questions.
March 30th 2017
Nice people working the counter
March 28th 2017
Always wonderful and courteous sales associates. Very well educated on the products and different beds. I came in to restart my membership and asked to have all the beds described again. I look forward to each tanning session. Thank you!!
March 26th 2017
Great friendly staff. I especially love chandler! She's great!
March 25th 2017
When I arrived there were 3 people in line to sign up and check in, and 2 sitting and 1 standing waiting for the tanning booths with only Shaina working. I would have rated this experience a 1 but because of Shainas hardwork to accomodate everyone and she upgraded me then it was a 3. I realize it is Spring Break but this place at 7pm was way understaffed. I almost walked out and the couple signing up asked if it was always like this. The upgrade was nice but one of the facial bulbs was burnt out and with all that Shaina alone had to handle phone calls and cleaning too I didnt mention it.
March 18th 2017
Always enjoy my visits to all three salons in my area,the staff is always helpful and kind ?
March 11th 2017
All of the employees are so nice and helpful. I just have 2 issues 1. When the person in front of me by 30 sec gets a cocktail and I'm just spraying I have to wait the whole time. One time I waited over an hour. I would have been long gone before she switched. Next time I'll just leave. 2. The matts and floor have a lot of tanner on the floor. My feet turned color on the bottom before I got in the booth. I know these issues are tricky. Thank you for listening
March 7th 2017
Everyone is always friendly and accommodating - super sweet team of girls!!!
February 28th 2017
The tanning beds are great and the staff is really helpful. This doesn't get five stars because I think the pricing for the upgraded beds is a little high and the $20 startup fee doesn't make any sense to me.
January 25th 2017
Everyone at the tanning salon is professional and kind! I always have a good experience when checking in and checking out. If I have questions they don't hesitate to help me the best they can! And the best part is, they don't push products or upgrades ! Na dthey help me decide how to better my tan when switching from bronzing beds to melanin builders. GREAT experience at palm beach tan in san clemente.
December 30th 2016
you need to send a case of Downy fabric softener to the San Clemente, Calif. location ...the towels can stand up by them selves .... they're like cardboard ... they feel like scrub brushes .... they suck with big lips .... remember your slogan is " were not happy till your happy " .... not ..." were not happy till your're not happy " .... please make this happen ASAP .... Happy New Year !
November 18th 2016
Great first experience.
November 14th 2016
Friendly staff and always helpful with tips on spray tanning
November 13th 2016
Staff is always very friendly and helpful!
November 1st 2016
Typical Palm Beach.Clean. Quick. Available.
September 5th 2016
Everyone is always super friendly and helpful. The rooms and beds are always clean too. I would love to see the repairs on the beds happen quicker though. The bed in Room one still doesn't have sound...
September 3rd 2016
I will not be renewing my monthly membership I spray tan only pal beach is not going to carry my single mocha additive the triple is way to dark,I can't get the color I desire,been a member 4close to 3 years,with my monthly and paying for additives 70.00 dollars a month,looking 4 another salon
August 26th 2016
All the girls at the San Clemente store our professional, outgoing, kind and very informative on your products!
August 24th 2016
Hello,I signed up with your company in July 2016. I like the spray tan experience and have a favorite color - Mocha 1. I went in for a spray tan yesterday to find out this color is going to be discontinued..I'm not happy about this. Mocha 3 is too dark and the other colors available don't compare. I like to find products that I can count on that don't become discontinued. Please reconsider this. I may have to consider starting up with another salon ( I don't want to as I like your customer service and location). However, this color is very important and tans aren't cheap. Please let me know if you will continue to carry this color at my location. San Clemente, Ca. (Avenido Pico).Thank you,Renee Gourley
August 6th 2016
Everyone is super helpful and knowledgable!
July 26th 2016
The employees are ALWAYS very friendly. For the most past, the tanning beds are clean, sanitized and ready to go when customers arrive. Maybe I don't tan at peak hours, but I rarely need to wait for a bed/room. That makes the experience easy and quick to fit into my day! Thanks
July 17th 2016
I love this location. I just moved and I'm so happy they are so close to my house. I have been to many stores and this one is my favorite. The employees are friendly, professional and efficient. Thank you
July 3rd 2016
My husband and I love our tanning experience..The staff is always so helpful and nice. We use both the Mission and San Clemente salons
July 1st 2016
Thank you for a great experience and such nice and helpful staff. Happy with my tan!
July 1st 2016
Palm Beach Tan Mission Viejo is a great and affordable local place to get my Summer (year round) color. It is always clean, the staff are friendly and helpful and I rarely need to wait to begin my tanning process. Great promotions to save money on products and services.
June 28th 2016
The rep at the counter was super nice and friendly when I came in, I believe her name was Chandler. I was able to get my spray tan setup very quickly and there was nobody in line! I love Palm Beach Tan and will continue to come here and recommend it to my friends.
June 22nd 2016
PBT is my afternoon escape...Stephanie is very friendly, helpful and informative...LOVE her.Thank you!!
June 17th 2016
June 15th 2016
Too much upselling. I have a contract. I am made to feel that what is included in the contract isn't good and I should pay extra for a quality product. That doesn't feel right and in my opinion doesn't reflect well on your company.
June 6th 2016
May 28th 2016
Great business, helpful staff.
May 27th 2016
Always great service! Kind staff
May 15th 2016
I first sign up at San Clemente store and I was very happy there, love the girls there helping. The only thing is the owner or who ever has to find away to keep the girls happy so they don't end up leaving. To many new faces !!
May 11th 2016
I'm not sure the name of the girl who helped me yesterday but she was amazing and very helpful!
May 8th 2016
Every time I go into a PalmBeach Tan Salon, I am greeted by friendly staff, served in a timely and efficient manner, and my tanning experience is amazing!!
April 30th 2016
The girls that work there are very friendly and nice. They know about tanning and give good advice about tanning and related products.The store is always clean and well organized. I've only had to wait a few times which is nice also. Mostly excellent customer service and clean environment.
April 19th 2016
The girls that work there are awesome.
April 11th 2016
Great! Very informative and nice!
April 9th 2016
The staff is super friendly! I would have given 5 stars but the misters on the diamond bed have been empty for about a week now. Chandler and Bridget (or Brittany?) are always super sweet!
April 8th 2016
Bridget was so knowledgable & offered great advice
April 2nd 2016
Consistent customer service and relaxed atmosphere, since coming under Jessica's management. The whole crew, at San Clemente PBT, displays commitment to excellence, and is able to answer any question I may have regarding membership.
March 7th 2016
Always a good experience when the young lady who signed me up is there to check me in. If not, it's usually a pain in the butt. I have to wait for someone else to get signed up and no one else is usually there to check me in, etc etc....
February 27th 2016
PBT San Clemente continues to offer an enjoyable tanning experience, since coming under new management. Kudos and thanks!
February 23rd 2016
Always pleasant and informative
February 12th 2016
I love PBT!!!!!!
February 7th 2016
The environment is clean, the staff are friendly and your location is close to my home. I do wish that you had a location in San Francisco or a recipricating salon, as I travel there often and would appreciate the opportunity to tan while I am there and not need to pay an excessive price to tan there. Otherwise, I have no complaints.
February 4th 2016
The representative was more than helpful (and a great salesperson.) She knew the product well, was easy to get along, with and even made the process of getting signed up fun! Glad I came and joined Palm Beach Tan.
February 3rd 2016
I'm new to sun bed and sunless tanning and your staff was very patient and helpful!
February 3rd 2016
excellent !!!! Chandler .... the gal that signed me up should be given a bonu$ & a good rai$e .... :)
January 29th 2016
My tanning salon Palm beach is the greatest thanks 4 all the cold U give me
January 29th 2016
Love the Mission and San Clemente salons..the girls are si nice and helpful
January 27th 2016
Jessica and Tina have been the afternoon crew that checks me in for my session, lately. They're awesome! Bright, cheery, personable, and quickly get me in to tan.A note to the management would be to subscribe to commercial free streaming music, and turn down the treble on bed speakers, if possible. This would seriously enhance and streamline customer experience. Perhaps PBT could partner with a carrier, in exchange for advertising for them and free listening for PBT. Perhaps it can be expensed as a cost of business.
January 27th 2016
Love my palm beach tan, and the employes there so very nice. Happy to have the aliso viejo store close to me. And mission viejo close to work.
November 17th 2015
The girls are all so helpful, and make my tanning a great experience!
November 5th 2015
The survey would not allow me to select 5 stars, but that is my rating. The sales associate at San Clemente, Elora, was especially knowledgeable about safe tanning at all levels offered, as well as tanning retail and spray tanning. Elora is a valuable asset to PB Tan, and approaches her work with an "all in" attitude. She alone made my experience especially positive.
November 5th 2015
Everyone that works here is nice and salon is very clean!
October 8th 2015
Love it, all the girls are always friendly and helpful!
October 2nd 2015
Very pleasant. Always able to get a bed. Extremely clean.