September 4th 2019
Isabella was great in addressing my concerns, very professional, & patient with my need for spray tan refresher, etc...Gotta a great color enhancement! Thank you! Val
August 26th 2019
Sara. Did amazing job I had my own business I would hire her
August 26th 2019
Sara was an amazing help with all info and service.
August 5th 2019
The manager at the mission Viejo Location was very helpful and sweet!
July 27th 2019
Courtesy from staff. Always cheerful.
July 15th 2019
The gals at PBT are always so helpful, & go out of their way to give you a positive experience, addressing individual care needs! KUDOS!
July 7th 2019
Please add a 2nd low end tanning bed so we don’t have to wait -
July 3rd 2019
Ashley and team are always so awesome when I come in and they’re very accommodating. I’ve been tanning on and off at this location and at one point worked here haha. Customer service and knowledge on their salon are on point.
July 3rd 2019
Ashlee and team are always so awesome when I come in and they’re very accommodating. I’ve been tanning on and off at this location and at one point worked here haha. Customer service and knowledge on their salon are on point.
June 16th 2019
The manager spends more time trying to sell products and new services then focusing on the service we are there for. I waited over an hour a couple weeks ago because she was spending too long trying to sell stuff instead of getting people in and out of the spray tan booth. I will no longer go i there if she is there. It’s too long and I don’t want pressured to buy things.
June 14th 2019
Love the place and the service
June 5th 2019
Love the staff at harbor location. Also, love the staff at Aliso Viejo. Very helpful and informative. Great mystic booths.
April 29th 2019
The young lady at the front desk was extremely helpful and patient with me and all my questions.
April 25th 2019
The staff in Aliso Viejo are always really helpful. Sierra has been great in offering advice for mystic tan shades and is always friendly and personable.
April 18th 2019
My first visit was a spray tan, it works great for my daughter , however it’s a bit too much for me to the tanning bed! I love it !
April 12th 2019
My experience was fantastic! I cannot remember the woman’s name but she mentioned she just took over this salon a few weeks ago. She was super helpful and made me and my mom feel so welcomed. We were actually coming in to get one last tan and can our membership but with how great this experience was for us we did not cancel and will be in more frequently!!She recommended a spray tan combo that I am in love with!! :)
March 12th 2019
Love the crew at aliso store, molly, cierra,
March 8th 2019
Coming here is so relaxing, employees are always very nice, helpful and not pushy like other salons. This salon is always clean and never a long wait!!
March 5th 2019
I absolutely love going to tan now, in previous years at other salons it wasn't so pleasant, snotty help, long wait, high prices....but not at Palm Bech Tan, the girls always lift my spirits no matter how icky I may be feeling with a bad knee and foot I am a grump! But when Molly comes and gives me a hug it makes everything better, she is so nice to me. I get my vitamin D and great color and I feel like a new woman! Thank you my girls , I love you guys so much!
March 4th 2019
Quick and easy
February 26th 2019
February 9th 2019
I have been coming to this place for about 20 years & have been a member of PB tan since you first took over from Unique Tan.It is so so so terribly cold in your place, I am ready to change tanning salons. You really need little heat in that place.Mary Young
February 8th 2019
Love the Aliso Viejo store, Molly and Cerra.s are the best
January 30th 2019
Always the best service and clean environment and get a great tan every time!!!
January 29th 2019
Staff is great and attentive. Always a great experience! Ashton gets 5 stars for her always cheery attitude!
January 26th 2019
love the Aliso viejo team, Molly is an amazing Manager
January 23rd 2019
Molly and her team are the Best.
January 15th 2019
The service is fantastic. The equipment is in good order.The ambience is terrible. The location on Pacific Park is so bland. If I didn’t already have a membership, I would never buy one because it looks like a fly-by-night location (it’s there one day, gone the next). The other questionable point is that this location does not have the lotions advertised in stock. So this all leads me to believe this address will close suddenly.
January 8th 2019
I am always accommodated and greeted with a friendly smile....
December 7th 2018
I frequent Aliso Viejo and I can say Kim is always positive and so is Molly. Beds are clean and great service.
June 30th 2018
Ciara, Amanda, Kim and Holly make going to this business pleasant.The are the best in that order of course.. give them a raise because they are phenomenal. The only thing that surprises me with these reviews is that they are not really shared with the specific employees
May 29th 2018
Ciara, Amanda and Jess the main reason I continue to come back to your business.They all completely understand the meaning of customer service and are real professionals. If I had my own business I would have offered them jobs cuz they have great rapport what the customers
April 28th 2018
Amanda is the Best, she is very professional yet personable.If i had my own business I would offer a job.great employee
April 20th 2018
Everybody that I’ve encountered there is always super nice!
April 20th 2018
Just wanted a spray tan. I understand your company promotes memberships etc, but I just wanted a spray tan! Felt like I was buying a timeshare. Also why all the upgrades for mystic? The tan should be enough. Shouldn’t have to add on $8, but felt like if I didnt I wouldn’t get tan. Too much upselling! Makes me want to not use your locations.
April 19th 2018
Wow, surprise, I got an upgrade to the Gold bed !!! Thanks!!
April 17th 2018
Amanda and Cera are the best..
April 14th 2018
I been unable to tan for 4 weeks!! Thursday was my first day back. I REALLY need a tan by May 15th! The "girls said no problem".
April 10th 2018
Everyone at Aliso Viejo is awesome. Great service!
April 5th 2018
So easy to get a golden bronze quickly :)
March 24th 2018
Most staff members are friendly. The facility itself seems run down. Bathroom also needs improvement.
February 23rd 2018
My first time in, Kim helped me set up an account, showed me the various rooms and tan beds. She was very informative and friendly. I went back today for my second time and Kim was there again. She makes everything super easy!!
February 5th 2018
Signing up for $14.95 monthly tan was confusing. Over the phone I was told no contracts no minimum no sign up fee just $14.95. Then in store I was told $20 fee, then another girl said better to get $29.95 month tan no start up fee and you get 1 free spray + 1 free upgrade. Both of them seem confused going back & forth. 20 min later I just wanted to tan and get to Costco get home. Finally I was able to tan no one showed me how to use bed. And after I signed what I wasn’t able to read they told me when I was leaving that it’s a 2 month commitment and I can change the 2nd month to $14.95 not $29.95. Still confused. The $14.95 advertised is a bait & switch. Not told 2 month minimum or start up fee.
January 31st 2018
Love this salon, the beds and the employees
January 22nd 2018
I love your San Clemente location! Tiffany and Candice have been awesome they make such a personal connection every time I’m in there.Everyone else there has been very helpful as well.
January 18th 2018
Amanda is very personable and courteous.
December 29th 2017
Love visiting all the different salons when I'm on the road for work, since the CM one is still under construction I love trying the different beds and meeting the associates everyone has been so nice
December 24th 2017
I have had good experiences here up until the Mystic spray tan unit went out in the Aliso Viejo location. I went in a couple of times and asked if it was still down and I was told there’s nothing they could do for me except go to the Mission Viejo or Irvine location which was not an option due to my limited schedule being a single Mom. If it wasn’t for Kenna accommodating me with her exceptional customer service, I would’ve been forced to cancel my monthly membership and go somewhere else. Thank you Kenna, keep up the good work!
December 12th 2017
Person who was there on Monday 12/11 at Aliso Viejo location was very knowledgeable, helpful and was able to do it all while checking in customers who were continuously coming in. Being in sales and a part of a successful small business myself, the person who helped me is somone a company should invest in.
November 14th 2017
Ciara, was working when I was in there she does an incredible job, she is very personable and courteous, she gets customer service.PS, if i had my own business I would offer her a job. incredible personality.. smile for everyone
November 10th 2017
The girl who helped me was amazing. Very impressed with this store. Just opened a new membership.
October 31st 2017
Whatever I walk in Kenna always greets me with a huge smile always says hi. Even if she’s busy she takes the time to help me and never rushes. Always Picks out great products for me. Super knowledgeable about the products too! Kenna is customer service and gets 5 stars!
October 26th 2017
Sara is a fantastic manager, always calls me by name!Ciarra is a great new add to the team!McKenna has been wonderful, she's definitely a team member!All in all, my time at Palm Beach is always pleasant, thanks!
October 8th 2017
September 25th 2017
Staff is always very friendly and helpful
September 21st 2017
McKenna, an associate in Aliso Viejo, has been so helpful! She greets me by name and she recommends new products, which I purchase!My experiences in the salon are great!
September 21st 2017
I love going to PBT especially when Kenna is there, she is so nice and always smiling putting me into a good mood instantly! One of my favorite things about her is the way she always has product information and how I can save money while stretching my tan. She should be a manager. All the other girls are fantastic as well, so efficient and the place is super clean. Their robes are cozy too!
September 18th 2017
Tanned 2x's at this location and haven't seen any results
September 1st 2017
Great place - clean - nice staff - thanks!
August 6th 2017
I typically do not like to post negative reviews ans only do when I feel business could be in trouble. Lately, newer employees that are sometimes not very friendly, barely make eye contact or smile. Bed 3 has had a facial bulb out for months. Have mentioned numerous times. Please fix this. There are too many other salons and we will move along to them if you and your employees don't care...One positive note. Salon always seems clean.
July 30th 2017
The girls who work at PBT Aliso Viejo are great! They are helpful and customer service is their priority. There was a slight mishap with my spray tan and they went above and beyond to make it right and make me feel better.
July 14th 2017
The mystic booth at the Aliso Viejo CA location is always down. Nothing but positive things to say about the staff and such, but something has gotta give with the mystic. I have an unlimited sunless monthly membership, and the value is drastically decreased when I simply can't go.
July 12th 2017
always pleasant, girls work hard!
July 7th 2017
I think you should add another Diamond bed in Aliso Viego, There are so many rooms with standard beds and usually have to wait being a diamond member.
June 27th 2017
Always a great experience..
June 27th 2017
I am new to tanning and Chelsea was super sweet and took the time to explain how everything works. She gave me a tour and showed me the the different tanning options. She was great!
June 26th 2017
everyone has been very friendly and helpful in determining which colors to use for the spray tans as well as which beds to use and for how long.
May 31st 2017
Kinda disappointed the shape of the #8 bed in Aliso Viejo, some sort of lining was coming out of the spot you pull down on and one of the facial lights was completely out.
May 27th 2017
Awesome first time experience! Staff was helpful, friendly, explained everything thoroughly and showed me all the different bed options! This place blows the salon I have been going to for years completely out of the water!
May 13th 2017
Really love how they have such good deals! Always have some sort of offer going on which people love!
May 9th 2017
i have been to several tanning beds. Allisan (sp?) did a great job assisting myself amongst other customers as I was signing up. She really provided great customer service.
May 3rd 2017
Not enough reanonably priced pkg. options. Employees are great, though.
April 19th 2017
Love PBT!! Always clean and service beds as needed.
April 12th 2017
I always have a great experience at PBT. It's so relaxing and I think I every product.McKenna in the Aliso Viejo location is a wonderful associate. She's patient, familiar with all the products and beds and specials. she likes to mop the floor and keep the shop clean!I wanted the manager to know she loves her job!
April 9th 2017
Loved it, Amanda behind the counter was very knowledgeable and answered all of my questions. Great experience.
April 7th 2017
I have never used a tanning salon. The receptionist was very informative and super sweet.
March 9th 2017
The Versa spa spray needs to be redone. I have to go back again today but I'm going to the MV salon instead. Much better then AV
March 7th 2017
EVERYone I have encountered that works there is so sweet and helpful. If they are busy at the moment they let you know that they will be right with you. Seriously, fantastic friendly staff. A++++++ customer service.
March 3rd 2017
These gals and the one guy from back east at night are so great, I have been tanning since the 80s and have been in many salons over the years, and not in any regular cities either, we are talking the encino area in 1987, beverly hills, hollywood, houston texas, las vegas, vancouver, hawaii, los angeles, calabassas, malibu...not sometown usa....anyway usually I hate going because the girls are little snots and the point systems sucked, plus the beds were crap. I always feel loved for real by your staff, they really do care. They do a perfect job selling product, which I know is huge...not too pushy ....and they bust their butts being there is usually one girl there maybe two. Tanning folk are not easy...they are "That" crowd. anyway, love to tan with you guys..and get those girls a little bonus sometime!Cyndi Coulloudon
January 18th 2017
I go to the aliso viejo location, all of the employees are always very pleasant and the never forget my name.Great experience, I enjoy going there..
January 14th 2017
Always wonderful experience! Emily always remembers exactly what I want ... and always reminds me of the great deals that are happening!
December 8th 2016
I love to tan here! All of the employees are so helpful and kind!
December 7th 2016
Brianna is so nice and does a great job. Hope to see her around for a while (turnover is crazy in this salon)!!!
December 5th 2016
This location needs another diamond bed.
December 3rd 2016
Really great place. Team is always very friendly and welcoming!
November 30th 2016
Always a wonderful experience the front deck always helpful and very friendly! They definitely over deliver!
September 12th 2016
Emily is awesome! She is always so kind and informative! I love coming in and seeing her!
September 9th 2016
It was my first time spray tanning and McKenzie (spelling?) could not have made it a more enjoyable experience. She was awesome. She gave me a good education on all my options and helped me choose the right color for my skin tone. Excellent customer service!
September 3rd 2016
They make you wait too often. Not their fault, Not enough help at times.I think the government needs to stay out of the tanning business.I sign a waiver, so this waiting exactly 24 hours between tans is so stupid & rediculous. I am responsible for myself, not the government.BIG BROTHER IS WATCHING~~~~~~
August 24th 2016
friendly, knowledgeable employees
August 11th 2016
Excellent service! I haven't yet met an employee who wasn't sweet, kind, knowledgable, or helpful. My experiences here have been enjoyable, comfortable, and I'm impressed wth the cleanliness of the place. I do not regret becoming a member.
August 9th 2016
Always very helpful and happy to be at work
July 23rd 2016
Love the salon. The girls are great. Check in can be a little slow at times. The produce markups are higher than normal.
July 11th 2016
The only complaint I have is the spray tanning. There is only one booth and each client usually takes almost half hour to complete the process. Either purchase another spray booth or take appointments, which if client is not at least 5 min early they could lose appointment if there is a walk-in.All your staff is exceptional, knowledgeable and personable.Also when there are not 2 associates available and someone new stops in to inquire it takes time away from assisting those who come in to tan, especially during certain hours.
July 9th 2016
Excellent service, knowledgable attendants, very clean salon. My first visit was made very comfortable by the friendliness of the employees.
July 4th 2016
Finally used my friend pass, and the girls were very nice and accommodating to my friend.
June 29th 2016
Like everything about my service although one thing that is unfortunate. Wish that my monthly spray tan would not disappear if I didn't use it for the month.
June 14th 2016
I have been going to the palm beach tan on Harbor blvd in Costa Mesa. The service has been great here, always positive attitudes.
June 8th 2016
Everyone is always very nice there and I rarely have to wait for room #1 which is nice, however I went in yesterday to put my package on hold because we are having our baby in 3 weeks and I had 3 lotions there and all of the sudden my black diamond lotion was gone and I had only used it maybe twice
June 1st 2016
Love going to this tanning salon! The staff are super friendly and it is always an enjoyable experience!
May 30th 2016
Bree was awesome. Wish all your associates were like her
May 23rd 2016
Associate Jessica seems to be running the salon solo. I must have come in at a busy time (3 pm Sunday). For me, the program and offers are difficult to understand, yet she is highly professional and kind.
May 14th 2016
Visited salon yesterday... I was sent a birthday upgrade email good for 30 days... My birthday was on the 5th, asked for the upgrade bed and apparently nothing in your system about it. Stores are not aware of the email upgrades sent to clients.... Strange. I did my regular tan regime and didn't pursue. If your going to send upgrades the stores should be informed or have the notification in their system.
May 6th 2016
Tabi is the nicest and sweetest girl at the Mission Viejo location. I look forward to seeing her when I tan!
May 3rd 2016
Always a great experience!
May 3rd 2016
This location has an issue with cooling! When I left the store after tanning the thermostat read 87°. When I asked why it was so warm in the store the employee told me it was because the store was closed. I sure hope it's not going to be like this all summer! I try to go to the Mission Viejo location, because it's more pleasant at that location. But I live closer to Aliso Viejo location.
February 29th 2016
Love tanning with PB but every time I come in the salon, there's always someone trying to sell me an expensive lotion or product. Almost feels like a buy trap with all the sales and "last day promos" they have everyday. Honestly I just want to tan and be in-and-out.
February 19th 2016
Lighting is very poor in this location. Best I could see is was clean? Employees were pleasent.
February 17th 2016
Everyone is always nice and helpful
January 28th 2016
Professional staff, great salon, always a great experience! Thanks!!
January 27th 2016
The girls are always friendly and kind. Never have to wait. Always love going!!
January 26th 2016
Callie at the Aliso Viejo is amazing!
January 26th 2016
AnneMarie and everyone at the salon are wonderful! I always get help immediately and people remember me and are so friendly
November 6th 2015
Always friendly and very helpful ....
November 6th 2015
The staff at the Aliso Viejo location is the best I have ever had. Always pleasant and helpful.
November 5th 2015
I have a create experience everytime i have been in. Great customer service!
October 2nd 2015
Number one for me is the friendliness of the almost exclusively female staff. In particular, Morgan, who works at the Alisi Viejo location. She has been super friendly and supportive from the start. Other that, the place appears to be always clean, the beds always appear clean and in general, it had been a very positive experience. Why don't you mention the prices for the various plans on your website ?