August 22nd 2019
Everyone is always super nice and helpful
August 16th 2019
Summer, hopefully I spelled that right, is extremely helpful and very knowledgeable. Always pleasant and smiling. One of my two favorite salons to go to.
August 2nd 2019
Pleasant staff. Fun and energetic. Clean facility. Not pushy.
July 7th 2019
First time tanning at thos location, Sommer is awesome, so sweet, very knowledgeable of the products a complete professional. The beds are current up to date and the store was very clean.
July 3rd 2019
Every time I go to tan, the staff treat me like I am their best friends and always tell me about the great deals going on!! Going tanning has become the best part of my day and I always look forward to my next trip there.
June 13th 2019
It looks like customers should not have to pay extra for a better scent or enchanced color.
June 12th 2019
Everyone is absolutely so nice & knowledgable!
May 15th 2019
Always so welcoming
May 10th 2019
The staff around the Augusta, GA area are always so friendly and helpful! Such sweet girls are always taking care of me and my needs and concerns. Absolutely amazing atmosphere!
May 9th 2019
Absolutely wonderful! Everyone there is always so nice.
May 7th 2019
Facility is very clean and welcoming. Service was very fast and friendly!!!!
May 1st 2019
Always exceptional. Erin and her team always do their best to make me feel important and treat me like a friend not just a customer
April 24th 2019
Ladies at Grovetown PBT are helpful and very knowledgeable
April 17th 2019
On the day I joined, the computers were down. This caused multiple backups & issues however Stephanie Deese handled things efficiently & provided excellent customer service. She phoned me later to follow up & give me an opportunity to ask questions. Also on my second visit Jaclyn was super helpful to round out my lotion collection & gave me great tips for extending th life of my tan!
April 17th 2019
Salon is always clean, love the new floors! Staff is always friendly, helpful, and I never have a long wait.
April 17th 2019
New location in Grovetown locationGood results from tanning. However several of the doors get stuck when shut and are extremely difficult to open. The platinum beds at the other area locations have body misters that are full and work. The ones at the Grovetown location have not been refilled.
April 12th 2019
Friendly, helpful staff, clean beds and rooms, and ease of use
April 10th 2019
So helpful in choosing a bed best for me and lotions within my budget. The staff is so nice.
April 9th 2019
I signed up for unlimited tanning April 6 and have been everyday. All the ladies have been helpful and very knowledgeable about the beds and products. They have made this a great experience
April 8th 2019
I always have a good experience here . The girl that was working at 7pm on April 8th, i want to say her name is Brooke ... blonde hair.. hopefully this survey gets back to her management so she knows how awesome of a job she’s doing. She’s somewhat new and was killing it this night . I think the issue is with her management scheduling her by herself and it being BUSY. The poor girl was running back and forth trying to get people in as quickly as possible. Very poor planning to only have one person scheduled for the afternoons when most people come to tan . I didn’t have a problem but there was someone there who did and impatient and rude even though the girl was doing her best. It’s not her fault but I’m sure the lady will complain on her and that should ultimately fall back on the management who failed to come in if they were short staffed or just didn’t put enough people on the schedule . I thanked her and hopefully they are able to keep such an awesome employee around , even after putting her in that Situation .
April 4th 2019
The staff was very friendly.
April 4th 2019
I'm getting great results. Also the staff is so friendly and helpful!
March 30th 2019
Everyone is soo helpful and willing to answer all my questions about different lotions and tanning beds
March 28th 2019
Not bad overall, I had to wait a little longer than normal
March 25th 2019
Friendly greeting, quick service, pleasant environment,
March 20th 2019
Everyone is always very friendly. The only thing I would say is that I'm not a fan of the constant product dumps. Also, we need a location at Riverwood Towne Center in Evans, GA
March 18th 2019
I don’t like the automated payment method, nor did I like the attitude of the lady who I’m assuming is the manager by her demeanor. She made it look like I was intentionally trying to break some “law” by coming to tan 2 hrs earlier than I did the day before. I didn’t even know that law existed for one, and two I am a full time student and I work a full time job, therefore I come to tan when I have the time to do so. I will probably finish my month because I already paid obviously, but then I will take my business back to Endless Summer Tanning. There staff is friendly and inviting.
March 17th 2019
Everyone is soo helpful
March 14th 2019
Each and every time I come tanning to Palm Beach Tan it has always been a great experience The people that work there are extremely personable and friendly I’ve never had a complaint
March 7th 2019
Great,very friendly staff
February 26th 2019
Not Great, bed 18 needs better ventilation
February 19th 2019
Everything was good but when I went to spray tan the machine broke and I left the store with only my front side sprayed
February 17th 2019
Wish the rewards would list the expiration date. Went in to use my bday reward and was told it expired in 1 week. After discussing the lack of date and was allowed to use it.
February 10th 2019
It's frustrating having to wait on a new customer to be signed up and given a tour before I can sign in. I like to lay when I get off work and drive 45 mins home. If I am put behind because of the wait then I can't come straight in the next morning because I can't lay before my 24 hours is up so u have to skip a day. Not fair to me. Idea: have a Palm Beach card/key chain and scan on arrival and a screen that tells me which bed is available and let me chose my time to set bed.
February 6th 2019
February 5th 2019
Nice and clean! Excellent staff! Jaclyn and Steph are AMAZING! It works!!
January 15th 2019
Just great service and very clean.
January 13th 2019
Loved the new floors! Attendant was very pleasant and helpful. The salon was very clean and tidy.
January 10th 2019
Always pleasant, the staff is always helpful and knowledgeable
December 26th 2018
Fantastic as usual, Mrs. Eva and Miss Jackyln are always a pleasure
September 14th 2018
The location in North Augusta that I visit always remembers me and definitely help answer any questions I have. They’ve always made me believe in spray tans again.
April 30th 2018
Love the PBT I attend. The manager is great as well as her staff
April 29th 2018
Quick attention, clean facilities, and comfortable beds
April 25th 2018
The ladies at my PBT are awesome!
April 13th 2018
I am new to Palm Beach Tan and when I came in, I was shown around and each bed and option was detailed. They also had great advice!
April 13th 2018
Great bed, but $14.30 is pretty expensive for a single use level 2 bed, especially for someone who is a regular client. Even if I have suspended my account I think I should receive a reduced rate for a single use.
March 28th 2018
I like my experience I have with palm beach when I can go in and not be pressured into buying extras
March 18th 2018
Very friendly and helpful, the team explained everything to me with patience because i had never spray tanned or been on a sunbed before
March 15th 2018
As always, my experience at palm beach tan is excellent. Ashley is the best!!!!!
March 5th 2018
It was fun. I love tanning at palm beach. It was my first time getting a spray tan and all of my questions were answered and love the turn out of my tan.
March 4th 2018
Nice facility and friendly staff, but too much pressure to buy prodicts.
March 1st 2018
Love the ladies at this salon!!
February 22nd 2018
The package that I got was fine but your lotions are outrageous I can buy them 50% cheaper on Amazon wish you could adjust the salon prices you are losing a lot of money
February 12th 2018
Very good on the sign up and then my first visit. May give you higher later, we'll see how time goes.
January 26th 2018
The staff is great! They are very knowledgeable & respectful. Although their lotions are extremely overpriced, but I suppose that’s due to convenience... Other than that the facility is very clean, the beds work great and there is plenty of space in the rooms to hang/place your belongings while tanning.
January 22nd 2018
The only thing I really don’t like is when I get a email like saying a free upgrade for the week in Jan and then a free upgrade tan bc I’ve had a membership For a month again but then when I go to use it I am told that I can’t because the other one from the free upgrade week was used the one time I laid. It should still be in the system and I should still be able to get it. I feel like everything is just about money or either the ad is not very clear and misconceiving.
November 16th 2017
Quick and efficient. Ashley was very helpful.
October 28th 2017
employee was condesending
October 6th 2017
Amazing customer service!
September 26th 2017
Great experience yesterday...employee was very informative and helpful in choosing the best lotion for what I wanted!
July 15th 2017
I still do not like having to wait 24 hours in between tanning sessions. I understand skin care, but as an adult I'd like to make that decision. Also, PLEASE open a PBT in Grovetown! Thank you!
July 8th 2017
Just want to send a thank you to the wonderful ladies at the Palm Beach Tan at Petersburg Shoppes in Martinez, GA. Robin and Ashley are awesome!! I go there because it is near my work. I go during my lunch break most times and they are always quick to serve. Always friendly and most know me by name ...I like that.
June 28th 2017
OMG stop asking me to buy more membership upgrades etc EVERY SINGLE time I visit!! I have only been a member since April and you are killing me!!
May 27th 2017
SimpleWalking walkoutLike I like it ??
April 27th 2017
Excellent! No complaints!
April 7th 2017
The reason I give three stars is because I have just recently joined and have had four tanning sessions...there is NOT one time that I have visited that I have not been pressured to buy something else. I joined and have the 39.99 a month plan and then was pressured to buy lotion and this is after I explained I already had my own. My recent visit was only yesterday and I have been a member about a week and again upon going into my tanning session was told that I really need to buy a bronzer along with all the other things I have already purchased. Yes, I want to get good color and have a tan but I don't want to go broke getting it....you really need to ease up on the pushing of products EVERY TIME someone comes in to tan. If this continues I will be cancelling my membership and looking elsewhere.
March 10th 2017
Need to open at 7am.
March 9th 2017
Very quick, efficient and clean!
March 9th 2017
I would appreciate less pressure in selling products.
March 8th 2017
The employees have been super friendly and helpful. The beds are great. The location has been very clean. All around wonderful experience.
March 2nd 2017
I have been to several different tanning places. Palm beach is by far the best I've used!
March 1st 2017
I enjoyed my 2 visits and the staff is very friendly
February 5th 2017
Not happy with the new hours. I will probably cancel membership soon.
January 21st 2017
Wonderful customer service && no long waits at all! Very pleasant experience all the way around.
January 6th 2017
As always the staff was great, knowledgeable and helpful!
January 1st 2017
But I'm not happy about the new hours.
December 31st 2016
Very nice, but I think I'll downgrade. The lower level beds were just as good to me. I can't really tell a difference.
November 11th 2016
Always friendly, knowledgeable, and willing and able to answer questions. Love the staff!
September 21st 2016
My clerk was energetic and attentive. She knows my likes and preferences well, so it makes my time in the salon much more efficient and pleasant. I love the gals who work here so much that I won't go anywhere else!
September 19th 2016
I have been coming to PBT (formally CoCos) for over 10 years. The experience is always great. Employees are friendly and helpful, facillity is always clean (could use some new carpet, though).
September 16th 2016
as always great to go in and be serviced and never a problem. I do seen new faces every now and then.
September 6th 2016
Employees are so nice and the facility is nice and clean. Great experience
August 20th 2016
The best bulbs, fast service, no waiting. I drive out of my way to tan here. Also, all of the employees have been courteous & knowledgeable.
July 27th 2016
ALWAYS A PLEASURE TO COME AND TAN WITH YOU.
July 13th 2016
I ALWAYS HAVE A GREAT SERVICE WHEN I GO IN. THE GIRLS ARE ALWAYS HELPFUL AND GREET ME WITH A SMILE AND HANDLE A PROBLEM WITH THE BEST OF THEIR ABILITY. I DID WALK IN WHEN A CUSTOMER WAS NOT HAPPY AND THE GIRL BEHIND THE COUNTER WAS VERY NICE AND SAID SHE WOULD GET A MANAGER INVOLVED AND WAS VERY HELPFUL TO THE CUSTOMER AND TRIED TO DEFUSE THE SITUATION. I NEVER HAVE A PROBLEM WHEN I GO IN. SO I AM STILL A HAPPY CUSTOMER.
June 30th 2016
Love tanning here
June 15th 2016
5 star rating is for Furysferry Road Store, not the Washington Road store as listed on the first page of this survey.
June 11th 2016
I came in yesterday to get a membership for the level one bed. The consultant was very sweet and showed me the level 1 bed and the level 2 bed. I could not afford to get the level 2 bed membership, but I was so excited when she told me that I could get a month free in the level 2 bed when I joined for the level 1 membership. When we got back up to the front she did a little research and saw that this promo was no longer. I was pretty bummed out... Still am. I almost didn't get my membership. I went next door and thought it over and decided to go ahead and get it. Not a terrible experience, I'm sure I will get a nice tan... Thanks
June 11th 2016
June 6th 2016
LOVE IT !!!!
June 5th 2016
Love PBT. The staff is friendly and knowledgeable. So needs are the best. I wouldn't tan anywhere else.
May 29th 2016
I love tanning with the staff at PBT! they are so knowledgeable and helpful with all the questions!
May 12th 2016
Great place friendly staff and clean big beds. Love it!
May 11th 2016
Always amazing customer service!
May 8th 2016
Staff friendly and very helpful ty
May 7th 2016
The staff at PBT in Evans is always so helpful and courteous. They are always making sure I know about all the updated products and make sure they take excellent care of there clients! Great work at PBT Evans!!
May 4th 2016
The beds are always well kept up with and clean and the promotions for such things like lotions or teeth whitening systems are always made aware of. The best thing about this location is the staff, they are all very sweet to customers and they even let you know if your eligible for a discount or promotion which is hard to find.
May 4th 2016
Facility and Employees are great!!! Just wish tanning lotion I use for men wasn't consistently out of stock.
May 4th 2016
May 3rd 2016
a very clean envirronment. Staff are polite and welcoming. Always making sure we are tanning safe. Updating us with special offers and promotions. Telling us about new lotions they have in. Sometimes lines are long when everyone rushes in at once, always seems we are in a room in no time! No complaints thus far
April 29th 2016
I enjoy coming, I just get tired of the employees constantly trying to persuade me to buy products...a majority of the products are pretty expensive, so I usually like to wait until there's promotional sales. But some employees (not all) are extremely persistent and don't take no for an answer.
April 27th 2016
Always friendly! Always clean!
April 23rd 2016
The girl at the front was without a manager and doing the whole front alone - she did an amazing job orchestrating getting everyone situated.
April 19th 2016
As always it is great to go in and see the customer service reps and they all have been great with the service and always eager to help. It does get busy at times and they are running but they seem to be doing a great job.
April 15th 2016
I love PBT and they've opened one right across from where I work. My first time in the new store was Wednesday and just have to say Erin was AWESOME! I unfroze my account and had a great tanning session. Thank you!
April 11th 2016
Associated were friendly and knowledgeable and beds are awesome
April 9th 2016
Amazing customer service
April 8th 2016
Absolutely love PBT and Ashlyn is great. The only reason why you don't get 5 stars right now is the aquacool canister is empty for over a month and is still on back order.
April 8th 2016
Ashlyn at your Evans, GA location is absolutely amazing!! She sure does know her stuff and I love seeing her every time I come in! She helped me with finding the perfect bed for what I was looking for as well as the perfect lotions. And when I tell you that she knew those lotions inside and out, she really knew what she was talking about!! Always love going to tan with them!
April 7th 2016
Love the place and customer service and attention to accommodate is pleasing
April 1st 2016
Well the employees are always very helpful and do a super good job but the only issue I have is the one diamond bed in this location, I can never get in mostly do to the fact that people call ahead to make an appointment for that particular bed so even if there is no body in there at that very second it's still reserved, I sometimes feel like I'm not getting what I'm paying for because I always have to lay down in the next level, other than that everything is fantastic...
April 1st 2016
I absolutely love PBT and all the employees!!!
March 30th 2016
Vada is great!
March 18th 2016
I absolutely love the diamond bed
March 14th 2016
Every time I come they customer service reps are always ready to help and happy.
March 8th 2016
I love tanning at Palm Beach Tan. I love the quality of the beds and the tan I get from these beds. Those points deserve 4+ stars. However, I only gave 3 stars because I DO NOT, I will repeat, I DO NOT love or appreciate being hassled constantly over tanning products after I say no!!!!! High pressure sales a is a very bad sales tactic and the only reason I keep coming back is for the quality of the beds. I have walked out without tanning, complained more than once to regional managers only for this to continue. When I come in to tan, I want to relax, maybe even take a cat nap. NOT have my blood pressure raised time after time after time from a sales person trying to push tanning products on me the second I give them my name. I know you have thousands of customer but please take this into consideration and reevaluate your sales process.
March 8th 2016
Always amazing customer service!! Best tanning salon I've been to.
March 7th 2016
Friendly employees that are knowledgeable on the products and services available.
March 6th 2016
Great service. Friendly
March 3rd 2016
Always friendly greetingSeldom a wait time
March 2nd 2016
It was an amazing first time experience.
March 1st 2016
March 1st 2016
The girls that work and manage the store do a great job! Always recomending lotions and are helpful! I will say some of the beds need to be fixed at some locations..but overall i love my experiences there! Thanks!
February 26th 2016
Both ladies in the store were approachable and knowledgeable.
February 25th 2016
EVERY TIME I GO IN THE PEOPLE ARE ALWAYS NICE AND WILLING TO HELP AND ALWAYS OFFERING ME NEW LOTIONS TO TRY EVEN THOUGH I MAY NOT WANT AT THE TIME AND ALWAYS EDUCATE ME ON THE PRODUCTS. HAVE BEEN ENJOYING THE TIME WITH PALM BEACH TAN.
February 15th 2016
I love how everyone goes out of there way to make me for special.
February 10th 2016
Everything about the Salon is great except Please don't try to convince me to use a three dollar tan tax rebate on ANYTHING that you have to offer. It's three dollars. I'll save it, not waste it, thank you though. And when I tell you no the first time, no means no. Don't keep pushing me or I will cancel my membership and go to a cheaper, same quality tanning salon right up the road. I pay enough month to month and clearly have a perfectly good bottle of tanning lotion that I am still using. When I tell you that an upgrade is not within my budget, I'm being honest enough with the consultant about my money management. Don't push me to spend money I don't have. I understand that it's your job to sell products and make commission but when I imply that I don't want to spend money, don't press any other sales on me please. The number one thing I hate about walking into the salon is having to hear the girl at the front try and coax me into spending more money. I loathe that. I just want to give you my first and last name, scan my finger and get to my bed and tan. It I have questions to ask about offers then they will be Asked.
February 7th 2016
Amazing customer service and always helpful! Love tanning here!!!
February 2nd 2016
Palm Beach has done an amazing job! I have not laid in the tanning bed for years, and had a ton of questions about skin care and such and I felt like Carissa really knew what she was talking about and did not just want to sell me something, but really cares and wanted me to really take care of my skin the right way!! Way to go!!
January 26th 2016
I enjoy going however I do not enjoy the sales pitch every singe time....every....single...time. More money more money more money...ugh!!!
January 26th 2016
Great customer service, very friendly and knowledgeable!!
November 6th 2015
Awesome customer service! Staff is very friendly
October 3rd 2015
The staff is very friendly and knowledgeable.