March 21st 2020
Love Steven and Whitney! They are both always so friendly and helpful. ☺️
March 17th 2020
love the costumer service, always polite and friendly
September 19th 2019
Great Tan and Mary Kate was super friendly and knowledgeable about which beds were best for my skin tone. :)
September 11th 2019
September 4th 2019
I love tanning and spray tanning here. I enjoy my visits tremendously.
September 4th 2019
The guy that was working on Columbia rd is always so nice and polite. Very attentive to all customers.
August 26th 2019
August 24th 2019
August 19th 2019
All of the employees have been very pleasant. I’ve only had a mishap twice where the bed wouldn’t start, but customer service is more important and has always been great.
August 18th 2019
First time at grovetown location ,which was very nice clerk was very friendly
July 21st 2019
Always pleased with every visit. Fantastic beds and great services
July 17th 2019
Every Sales Staff and Tanning consultant is very knowledgeable. I have gone to every location in the Augusta, GA area- and had nothing but top notch service. Great sellers too- I think I have bought almost every bottle of lotion PBT provides
July 13th 2019
Great experience. This location has two diamond beds , so I can usually tan in one of them. There are two great employees that are do friendly. They are Sommer Collins and Carson Bland. I enjoy going to tan in this location.
July 12th 2019
Friendly staff. New bed is awesome
July 11th 2019
I have a monthly subscription. I had my debit card replaced due to fraud at the end of the month. Turns out that is when PBT re-upped my membership. Clearly, I wasn’t thinking about the reoccurring debits. You charged me a $10 fee... without first giving me the opportunity to fix the issue. I mean, who does that?
July 3rd 2019
Pleased with the salon cleanliness and the beds. My issue is with the 24 hr. Policy. Although I understand why the window should be shortened to 18 or 20 hours. Nowhere I've ever tanned has done this and it's very inconvenient. If I'm late getting off work by an hour or two before I get there then the next day I have to wait the extra hour for my 24 hours to be up for the rest of the week or skip a day to get my time back where I want it. After my time is up here I probably will not stay on.
June 20th 2019
Chloe at the Columbia Road Location In Martinez GA is awesome. She knows my name and is always super helpful. I enjoy coming to this location
June 19th 2019
The girls are wonderful to work with and the beds are great, too. I hate the new 24 hour policy. The 23 hour rule worked wonderful so I could move my time around by the end of the week when I take care of grandchildren. It's very hard to tan at the same time each day. Please think about this policy. Thanks
June 17th 2019
Very personal and friendly great customer service.
June 7th 2019
The employees are so friendly and helpful. I don't like the 24 hour policy. With the 23 hour policy that was available last year, I could move my tan time up a little as the week went on and helped me a lot with my scheduling. Now I have to miss a day to change my time of tannng. I wish you would re-evaluate this policy. I have heard several people in the store discuss this policy. Thank you
May 14th 2019
Have really enjoyed being a member at Palm Beach Tan. Staff is friendly and very knowledgeable.
May 9th 2019
Service was fantastic. Very friendly and knowledgeable. Great employee.
May 7th 2019
April 25th 2019
It’s clean. The desk staff is nice. Some of beds still have bulbs out. Some beds don’t seem as good as others. Front desk is so so so annoying about lotions. They almost seem desperate. I dread checking in because they almost won’t let you go lay if you don’t buy something it seems like
April 21st 2019
Staff is friendly for the most part. They ar also very knowledgeable about equipment and product.
April 16th 2019
The girls are friendly and the tanning beds are wonderful. I liked the 23 hour policy much better than the current 24 hour policy you have now. It allowed me much more flexibility. I was disappointed to discover the change this year.
April 6th 2019
The staff was extremely helpful, warm, and friendly. They made me feel comfortable with my first experience tanning.
April 4th 2019
This. Is my favorite location , so nice and friendly
March 25th 2019
The girl working was all by herself and it was busy on Sunday but she was able to still take care of everyone ASAP.
March 24th 2019
I always have. Great experience and the staff is very polite and professional!
March 17th 2019
Always friendly and helpful Very clean
March 16th 2019
Bella at the Furys Ferry Rd location is fantastic. She’s prompt, courteous, cheerful and all around amazing. All the other ladies are wonderful too. Most know me by name when I walk in the store.
March 12th 2019
Everything was fine.
March 10th 2019
I received a 30 day upgrade on 02/27/19 and was told by the manager that I was not allowed to use it because it expired in January. Makes no sense. This will probably be my last month.
March 5th 2019
Great customer service, very knowledgeable about the products! Will always go here!!
March 3rd 2019
Friendly helpful staff Clean store
February 26th 2019
Love how sweet and helpful the girls are , very friendly .
February 6th 2019
Love the girls at the new grovetown love.
January 25th 2019
Always a pleasure! Staff very polite and professional!
January 15th 2019
Excellent, knowledgeable, friendly staff. I love that they remember my name and freely suggest products that will make my experience better.
December 9th 2018
Wonderful people who work there, always make my day better!
December 6th 2018
Friendly staff. Nice beds. Minimal wait time.
October 14th 2018
Sales representatives was very attentive. Offering and suggested products on sale.Need a location closer to home. Will a salon open in Grovetown, Ga soon?
May 14th 2018
I have been with Palm Beach for several years. But the last two years have been frustrating.I have always been encouraged to freeze my account instead of cancelling because I could use the money for monthly payments when came back in to unfreeze my account. That did not happen this year or the last. After many months of paying in, when it came time to unfreeze my account - I was told I could not do that and had to buy products or upgrades. I get products for Christmas and birthdays. And I am happy without upgrades. So all the money I had in the account I had to spend Palms way or else loose it. By the way, I did not receive anything printed off explaining the rules once I unfroze my account. For the most part, I have been happy with Palm Beach and the staff,..but this year I have felt a little betrayed. Not to mention the 10.00 charge I was told was my fault because I forgot to update the card. She wouldn't even consider waiving the fee. But I know..I signed the pad without asking for the form. You have trained your staff well to push and push your products. But on the plus side, most of them try hard to remember names and are pleasant. I am finishing up my month at another location which actually is much nicer and less crowded.
April 20th 2018
Every time I go in they are very personable and down to earth. They are not too pushy on getting you to buy anything but do let you know when specials are going on. They are all very knowledgeable on safe practices and benefits you get from each product.
April 18th 2018
I already answered a bunch of questions. Sorry don't feel like repeating myself. I've already had a long day
April 10th 2018
Everything was top notch! A++++
April 7th 2018
Great friendly staff
April 3rd 2018
There was only one associate in the store when I visited She was not the friendliest and she was overwhelmed being there by herself
March 27th 2018
I love coming into Palm Beach. Always quick and great results
March 10th 2018
There is a tall brunette girl that works every time I go in. She gives me the best advice and products to help make my tan look great and last longer. She is amazing!! She needs a raise.
February 27th 2018
Clean environment and courteous employees. The only thing I would change is the free upgrade expires too soon. Since you recommend increasing your time in the tanning bed slowly, it is difficult to upgrade when you are not ready to get to that level yet. I lost my upgrade and I am just now at the full time limit for the regular bed.
February 24th 2018
Most of the customer representatives are great! Very friendly and knowledgeable. Environment is nice nd always clean.
February 12th 2018
always friendly , always clean shop and booths
February 7th 2018
I love Palm Beach Tan and all you guys have to offer. Love how clean and nice the beds are and how nice it smells . I could do without the strong sales pitch your employee try and put on ya. They are down right pushy!
January 14th 2018
Everyone is always so nice! They definitely are very informative on their lotions, but are never overly pushy.
January 7th 2018
Warm friendly welcome. Excellent resourced staff
January 1st 2018
Staff is always pleasant and helpful. They always let me know about sales on products and discounts I have available but aren't pushy about it which I like very much. They are knowledgeable about the products and equipment. I enjoy every visit.
December 27th 2017
Always clean and inviting! Great job sommer!!!
December 1st 2017
I got an email on Tuesday the 28th saying I recieved a $20 gift card, and when I went in it wasn't on my account and there was no way for me to use it.
November 14th 2017
Greg is awesome.
October 12th 2017
Erin was amazing! Definitely the best customer service by far!
October 11th 2017
They only had one person working, not sure if the time I can in was just busy or what. Also I took my shoes off and I felt nothing but sand all over the floors and it was only lunch time by that time.
September 27th 2017
Very professional and informative
September 24th 2017
Great place tan
August 18th 2017
Staff is friendly and usually knows me by name.
August 13th 2017
Every one there is the greatest. Very very helpful
July 29th 2017
First off, the girls that work at the Merchants Village salon are so sweet and very helpful. I tan there almost every day. I just got a spray tan and I was very nervous about it (I did NOT want to turn out orange) but she reassured me that I wouldn't be orange. Trusting her words I did it! My first spray tan in my 23 years of living and I LOVE the color that I have now! She told me how to prep myself before the spray, she went over every single detail that I needed to know and only the bottoms of my feet are dark (only because I didn't buy the "foot pads"). I've got a beautiful deep, dark, EVEN color and I couldn't be happier! I haven't had a problem with any of the staff, every bed I've laid in was immaculate, they are a little pushy about buying their lotions but it's easy to say "no thanks" after going there for a while. Overall, I would recommend this tanning salon to anyone looking for a nice, clean place to go!
July 12th 2017
Always clean and very friendly !
July 11th 2017
The staff has been wonderful and very helpful when ever I have had any questions.They don't try and push products on me, which is something great.Thank you thank you thank you
July 6th 2017
The staff is great. The problem is the salon is so busy that often the diamond bed is taken. With the amount of tanners, a second diamond bed is needed.
July 4th 2017
It's always fun and easy to spray tan at palm beach tan! And the staff is always nice and helpful.
June 30th 2017
The employees are friendly & knowledgeable. Store always neat & clean.
June 28th 2017
I have gotten wrong information on promotions and/or procedures 3 times since joining about 3 months ago. Each time things have been worked out in an acceptable, though not always satisfying, way, but I would prefer just getting correct information. I do believe that it is a branch issue and not a company issue, so after the last issue, I've started going to other branches. The staff is always nice, even at the aforementioned branch. Branches are clean and welcoming. I do recommend Palm Beach Tan, but I would not sign up for any promotions or make any changes to my account at that particular store. I have told my daughter the same thing; she is not allowed to make adjustments to her account at that branch.
June 24th 2017
The staff there are always very helpful to me when I have questions about lotions or beds.
June 23rd 2017
Everyone was really nice and the beds are great
June 17th 2017
I would but you don't seem to listen.
June 14th 2017
Always friendly and helpful. Have been coming for years.
May 26th 2017
If there was anything I could change about my experience at PBT it would be the tanning policy of once every 24 hours to once daily. Sometimes my schedule changes and I have to come back to town 4,5 or even 6 hours later just to be able to tan.Please reconsider this policy for those of us with changing schedules. I otherwise think you're doing a really great job.
May 17th 2017
Every time I visit PBT, it's an enjoyable, pleasant environment. The cleanliness of the salon is always in top shape. I would recommend and do to all my friends and family ! Thank-You PBT
May 8th 2017
so far it's been great
April 29th 2017
Always nice to see friendly faces
April 17th 2017
I love going. I am greeted most of the time by my name which is wonderful. The only thing I would say is wish there was more of the upper level beds.
April 8th 2017
No matter which Palm Beach I go to the people who work there are always extremely courteous and out going!
April 7th 2017
Very friendly staff , clean beds .
April 6th 2017
Amazing customer service!!! Always!!!
March 30th 2017
The staff was great!
March 25th 2017
Very pleasant and helpful staff, they walk you through everything. Not pushy sales, I love that.
March 19th 2017
Overall the staff is very warm and friendly. The ones that have been there longer are much much more polite and friendlier tha. The newer ones.
March 10th 2017
I am always welcomed every time I am walk in. They ask about my day and make sure that if I am having a bad day, they try to help me relax during my tanning time. Even though I have to drive a little out of my way I enjoy my time tanning
March 1st 2017
When I started my account back up. The chasity didn't let me know all the details of a promotional offer. Chris and the store manager was able to fix it but I couldn't tan that day and was late to work the next day fixing my account
February 27th 2017
I started back last Friday. The person at the counter, her name was Sommer, was very helpful. She actually sold me the best 2 products that you carry and I had no intention of doing that at all. Good salesperson. Lovely girl.As I was there waiting, she waited on people very quickly and efficiently. If all your employees are as good as Sommer, you will do good.Pleased so far, although it's early in my process.
February 25th 2017
I love going to the Palm Beach location that I tan at for many reasons! They have clean beds, a friendly staff that I always go in there and spend time talking to because they care and inform me on products, and I also enjoy the experience!
February 24th 2017
It is awlays so clean, and the staff is wonderfu!!
February 7th 2017
I love going to tan. The people are awesome!
December 29th 2016
Friendly staff. Clean facilities, although a bit run down. Seems a bit over priced for the lack of frills.
December 2nd 2016
I like tanning there but I dislike that each time.i go in they ask me to purchase more items. Also I dislike that in order to see what it will cost they have to scan my card.
October 28th 2016
I love my experience at Palm Beach at the Columbia Road location! The girls are great. Very friendly!
September 27th 2016
Friendly consultants and a knowledgeable manager
September 15th 2016
Always friendly staff. Nice clean front and rooms. Staff is always knowledgeable about the lotions that you need and how to use them
September 13th 2016
Everyone is very friendly and helpful! I look forward to going back. The whole store is clean and the beds are maintained. This is by far the better tanning salon in this area and the choices for beds is larger.
September 8th 2016
Everyone of the associate's are supper nice and very knowledgeable.
September 3rd 2016
Girl called me by name as soon as I walked in. Offered labor day deal on lotion.
August 8th 2016
Love this PBT!! All the ladies are so super nice and helpful
August 5th 2016
August 2nd 2016
I love this location. Everyone is so professional and helpful. Very clean and the beds are awesome!! I would not go anywhere is!! Girls are always so sweet and kind. Makes my tanning experience enjoyable .
July 16th 2016
i LOVE my PBT!!! The staff is the best and everything is always clean and my skin has never been this TAN!!!!
June 24th 2016
Love the new management at my location on Columbia Rd in Martinez! The new staff is helpful professional and knowledgeable. I am happy with my tan because a mom of 4 has no time to lay out in actual sunlight!
June 12th 2016
Courtney was a great employees. Very kind , knowledgeable and helpful . Too bad she was only working At the Columbia RD Salom for that day. She works Surrey Center .
June 9th 2016
they are so nice on washington rd near taco bell. I have had a great experience. they always take their time to explain to you about the different lotions. I will highly recommend this one to go To.
June 5th 2016
Staff was experienced on beds and helped me find the perfect lotion. Very friendly and accommodating.
May 24th 2016
there are not enough diamond beds so someone has to always wait no matter how early you try to going
May 18th 2016
Bought 2 level upgrade because I was told how great it was compared to the gold level beds. I was extremely disappointed to have wasted $65 on an upgrade that did not even tan as well as the lower level. I would really like a refund
May 17th 2016
love it very clean
May 13th 2016
The staff currently at the merchant shopping center location are the best so far this location has ever had there. They are friendly, remember your name and knowledgeable regarding the products. Since the new manager has been there, there has been a lot better selection of products as well.
May 5th 2016
I love the tailored help at the locations I go to, they always recommend wonderful products for my needs.
April 30th 2016
I was in there Friday 4/29/16 at Martinez location and the store manager (has short hair with blue in it ) he treated me so well! Best service I've had in months didn't just tell me anything to shut me up like someOf the other staff he greated me right away and helped me with my issue . I'm very happy with the service I had . Thanks to him!
April 30th 2016
Manager was very helpful and took time to explain products and beds and plans
April 29th 2016
Awesome staff, very helpful, love the relaxing atmosphere!
April 25th 2016
The only complaint that I have is the constant push of products. I frequently try to squeeze my tanning in between other things in a packed schedule so the hard sell slows me down. If the staff could just give a quick mention if a sale or ask if I'm set for products it would help me out so much!
April 23rd 2016
The staff was extremely friendly and helpful. The manager helped me choose the plan that would best fit my needs and also told me about the promotions they were having. I came back the next day and purchased a lotion and he also helped me find the best one for me. The beds were very clean and well maintained. I can't wait to go back!
April 21st 2016
This is a great store! I absolutely adore the young man who helped me select a package and corosponding lotions, his name is Steven. Steven was so very knowlegable about the diffrent beds, lotions, skin types, etc...
April 15th 2016
Nice associates and love the tan!
April 13th 2016
very clean people all ways nice
April 13th 2016
Love PBT! Have had a bad experience once at the Furys Ferry Road location. Otherwise, every visit is wonderful!
April 12th 2016
The girl was so friendly! I absolutely loved the experience! I usually visit another location but because of the masters traffic I chose to come to this one! It is definitely the place I will be going from now on!
April 11th 2016
Helped me with problems on my acct. Have been a member for years. Just a bummer couldn't afford to upgrade. Great people
April 10th 2016
Love tanning here. Sometimes it's so busy you have to leave an come back, but that's a good sign. The only thing I am not happy with is the stand up bed. It's so loud that your ears ring for about 10 min after getting out. Some of the lotions are a little unreasonable compared to other salons I've been to including the ones in Atlanta. So over all the lotions are on the high side but the staff is great and most of the beds are wonderful. Maybe Palm Beach should look into higher level beds as well. Please look into the Hawiia simulated stand up. I know only 3 are in Georgia and 2 of the are owned by Q Tan in Mcdoungh Ga. Best Tanning Bed Anywhere!!!
April 7th 2016
I love Palm Beach Tan! I come from south Florida and had a hard time finding a salon on par with what I am used to. I love the selection of beds and always having the latest products in the industry to chose from. And that my location carries the VersaSpa Pro which even some of my girlfriends who live in LA don't have. And the ladies at the front desk are always incredibly friendly, knowledgeable and helpful.
April 6th 2016
Clean facility, friendly staff.
April 5th 2016
Always great service!!! Very friendly!!!
April 1st 2016
The bed that I layed in the top came down to close
April 1st 2016
The staff is always friendly the beds are always clean the businesses in a nice clean orderly fashion. Really enjoyed the staff though, because they make it worth coming in for the services as they are more than helpful and always very kind.
March 31st 2016
I had a great visit. Sara really helped me by answering my questions in a very specific and also offered to show me the different beds. It's very clean in there. They also clean the beds good for you before you lay in them and after you get out. They were very nice when I went there to sign up. I will highly recommend for others to go there,and I will continue to go there myself.
March 30th 2016
The staff is fantastic, facilities are always clean and well maintained. But, i do find the beds do not seem very strong. I have the Gold level membership and tan very easily, not so here, after two weeks of almost daily i barely have any color...very disappointed.
March 29th 2016
The girls who work the counter are nice, but the rooms feel a bit dirty. No mirrors in some rooms.
March 27th 2016
Palm beach always has the best beds and lotions. They also always have beds open which is great.
March 23rd 2016
Love tanning at PBT!!
March 17th 2016
Always have had a great experience with Palm Beach Tan. I tan at the Columbia Rd location and the customer service reps are always very friendly, great help, and knowledgeable about the products and services. I really enjoy going and being helped by them!
March 15th 2016
Wonderful staff. Sara was great at getting me registered and taken care of. Love her cheerful attitude! Very clean and efficient Tanning Salon. One of the best I have been to.
March 10th 2016
Love the beds, the friendliness of the staff and the space in the rooms
March 9th 2016
The Palm Beach Tan staff on Columbia Rd in Augusta Ga is amazing!!!! I love the beds and the price is great!!!!
March 3rd 2016
Awesome and informative employees!
March 1st 2016
great 5 stars
February 26th 2016
Everyone at the Evans Towne Center location are always so happy and upbeat. It's nice to be greeted like that at the end of a long day.
February 22nd 2016
Everyone is super nice and very informative of all products and beds.
February 21st 2016
The employees are always very nice and helpful.
February 17th 2016
PBT is great!
February 17th 2016
I love how clean the rooms are and how nice the people are
February 14th 2016
Awesome customer service. Great beds and knowledgable friendly staff. Love this place!
February 9th 2016
I signed up yesterday and it took longer than expected after having to go through the procedure and plans and lotions. Autumn was Kind and helpful and knowledgable. I ultimately winded up getting just the cheapest monthly tanning bed package due to the 20$ startup fee. I still am able to see results from the tanning bed today, so I am happy!
January 27th 2016
The staff is always friendly and it's a clean environment. Sometimes the gold-level beds seem weird but I've been using the stand up more lately anyway, and the stand up is awesome! My tan is definitely noticeable and people have asked me about it. Have recommend PBT in the past and will continue to do so in the future.
January 26th 2016
PBT staff is always helpful and courteous!
November 6th 2015
The staff is always so friendly and courteous. They are knowledgeable about questions I have using products or services and are always telling me about the benefits of new products. I always feel like part of an extended family by the time I leave.