December 15th 2019
Very clean and definitely service with a smile. Tanning beds are well kept and you don't have to wait for a bed usually. I definitely would recommend Palm Beach Tan and have been ever since I have been a customer !! Love this place !!
August 31st 2019
The staff is absolutely wonderful! The new manager Jen is so welcoming and friendly. I love coming to this particular store which is on touhy. Good Job to all....
August 30th 2019
Great place friendly and knowledgeable staff, would definitely recommend
August 24th 2019
Great atmosphere and clean environment
August 9th 2019
The girls here at the Niles location are always so welcoming and just the sweetest! Every question I have, they have a great response and are always very helpful.
August 6th 2019
Greated with a smile and ready to answer questions
August 6th 2019
Service @ the counter was great - bed was great - facility always spotless
July 15th 2019
The new manager is fantastic!
July 15th 2019
Always greeted by the staff, who are dedicated to making tanning quick, easy, and pleasant.
June 23rd 2019
I used to be a store manager for palm beach. My standards are pretty high when I do decide to come tan. The girl who checked me in was friendly and assisted me quickly.
June 20th 2019
My first experience wasn’t the best, I had an allergic reaction to one of your lotions. The girl working behind the counter, Kayla was amazing. She was able to answer all my questions and she showed me the lotions. The next day after the allergic reaction, Kayla found a cream that works perfect. Everyone that works there is so super friendly and very nice.
June 19th 2019
Every time I go into this location, the ladies are always very kind. I was dissatisfied with a tanning lotion that I was using, so your associate (I wish I remembered her name) talked me through several lotions and we decided which one would be best for my skin type (I tan, it just takes me a bit to build it up). Ever since I switched lotions, I've noticed a significant difference. Another woman talked to me about the body wash (the PBT line) and she swore by it. I bought it and I'm 100% in love with it. I never feel like I'm being sold items that I don't need. Everyone seems very knowledgeable. The store is always clean and smells wonderful. Whether I'm walking in or leaving after tanning, the ladies are always smiling and kind.
June 13th 2019
Love coming here just which it didnt cost so much
June 10th 2019
While my home location is wonderful when I use other locations around the country I can never you my purchased upgrades. For instance I purchased 90 days worth of upgrades this summer and the previous 2 summers. While I travel for business I have never been able to use while in Las Vegas or in Arlington Virginia. While it hasn’t been normally more than a week or two at a time I do t understand why corporate can’t get the act together and allow me my upgrades while traveling. The location in Arlington is like a second home for me and the recognize my out of market and name, but geez let me use the upgrade I’ve paid for!! Again my home store in Niles always great!!
June 7th 2019
Employees have always been very helpful with tanning recommendations. Location is clean, efficient and staff has always been pleasant.
May 11th 2019
Awesome as always
May 9th 2019
Great customer service. I was welcomed, i was explained about unfreezing my accounts and the benefits to upgrade. Love coming to this tanning salon
May 7th 2019
The girl who was there that day was very nice and friendly.The facility was very clean.
April 25th 2019
It’s always a pleasure at village crossing love my girls and plam beach ???
April 24th 2019
The tanning salon I go to in Skokie, IL at the Village Crossing is wonderful. It’s always clean, smells amazing, and the ladies that I’ve seen working there are the sweetest!
April 15th 2019
Staff is friendly and helpful. Every person I see tell me something different ab tan rewards and promotions and expiration dates
April 11th 2019
Love all the girls & the manager is awesome in village crossing in Nile they all go out of their way to make you feel welcome and happy
April 3rd 2019
Exceptional staff ; always very helpful
March 28th 2019
Kayla is amazing. I came in shortly before closing & she was still more than happy to allow me to tan & take great care of me like she always does. She’s always so helpful, informative with the lotions I inquire about each time & a generally happy, adorable person to be around. Absolutely love her
March 26th 2019
Always enjoy tanning here! Everyone is helpful and awesome.
March 25th 2019
They are always helpful. They explain the beds to me and which lotion is good for me to use. Always Courteous
March 23rd 2019
A awesome job as always at village crossing
March 19th 2019
March 11th 2019
The Wilmette store's Versa Pro is so much better than the Niles store. I consistantly get an even tan, the machine always works without sounding like a mack truck or spray issues , etc. Even though it is out if my way, I'll be using Wilmette going forward.
March 8th 2019
The manager is awesome always & the girls to never have any problems they r very helpful. That’s y I love going to that salon
February 23rd 2019
The girls are very polite and personable. They even remember my name when I go in to do a quick look up, and i don’t even go too often.
February 19th 2019
The staff is always very friendly and helpful
February 18th 2019
Always a pleasure
February 4th 2019
One of the two level three beds here is broken and has been for quite some time which makes it so I have had to wait several times. One time I was upgraded but I think this should be an every time thing if you have a bed out of service.
February 1st 2019
Great today manager took her time out to explain the different with lotion to give me a better color . Always very nice and the other girls to r great ❤️ tanning there in village crossing.
January 23rd 2019
Tatiana walked me through the various memberships and was very friendly and knowledgeable. I thought to myself, "If she's not a manager, she should be." I found out later that she is. She fills the role well with clients. The location is very convenient for me. Because it's located in a strip mall, there's always plenty of parking and the hours are great to visit after a long work day. My store is clean, smells pleasant (mildly like coconuts), and has a large vanity area as well as two spacious (also clean) single bathrooms. I've been assisted by other personnel who are also friendly and attentive. Another young lady was especially helpful trying to guide me through the various tan accelerators and finding the best value. Finally, you can't beat the price point - $14.95/mo! When I joined, I had just returned from Mexico and opted for the lower intensity (basic) bed to keep up my tan. I still get compliments on my color, so it's working! (:
January 17th 2019
Everyone is so nice, the place is always clean and sparkly
January 7th 2019
Everything is going great . Like I said before need to get a standup on level 3 . Because if a client has a problem laying down and they want to go into a level three standup . Want would you say .
January 4th 2019
They’re great always fast and friendly. Stop with all the emails. I don’t need to hear from your ever. Stop the damn marketing and selling. I’m already a platinum member for more than two years now. I don’t need your emails
January 1st 2019
Always helpful staff and great tanning experiences.
December 24th 2018
Love the salon I go to the girls & manager is awesome but I’m surprised that the company don’t have any level 3 stand ups only beds but all above love it
December 8th 2018
You guys are awesome! Been there for about 3 months now the girls are great there always remember my needs Franscesca awesome!
December 7th 2018
Love all the girls who work at this location. Always so friendly and helpful.Premises are always clean and well stocked.
December 7th 2018
Love all the girls there very friendly and helpful and the manager is awesome. I tell all my friends to go there village crossing in niles
December 5th 2018
Facility always clean and staff is friendly /helpful.
August 29th 2018
i love palm beach tan!
April 18th 2018
Always a pleasure. The staff are delightful and the salon itself is always spotless.
April 16th 2018
Everyone was super nice and accommodating
March 25th 2018
Love going there , staff is always friendly place is clean ,
March 8th 2018
Everything else s great! Kayla is AWESOME!!! Very clean facility and professional
March 7th 2018
place is clean, girls are friendly
March 6th 2018
The girls are all very nice & super helpful! I always feel welcomed and even after not going for months at a time, they remember my name when I come back in!
February 16th 2018
Crew at Village Crossing great group of people, always happy and helpful
February 7th 2018
Tatiana is always very welcoming and cheerful. Very helpful too! Kayla is very sweet but she talks too much.
February 6th 2018
Spa is well maintained and staff is always helpful.
January 30th 2018
Kayla was great! Explained your whole process. Excellent each time I have returned
January 5th 2018
I would like to know y can’t the spray machine spray the upper part of the body meaning head to waits . Thank u would like a response back
December 2nd 2017
So far so good love it now since they up grade the machine also it would be nice to do half of the body from face to waist then waist to feet . If someone just wants to do a half spray. Girls r great
November 13th 2017
Every time I show up you always have a bed for me
October 16th 2017
Staff very friendly and the place is always clean. A+
August 13th 2017
Very friendly staff and very knowledgable
August 8th 2017
Great environment.;clean place and nice people working there
August 3rd 2017
Nice staff; clean facility
July 16th 2017
I normally have a good experience here but during my last visit, the VersaPro spray tan came out extra watery (way more than usual). It's never come out like that on me before so I was a bit surprised. This caused a lot of the bronzer to get wiped off when I put my clothes on afterwards and it also dried weird in certain areas. For such a high tech and more expensive machine, I expect better.
July 6th 2017
Never have had a bad experience at the niles location. Great staff! They are always cheerful and ready to answer any questions you may have , so that you can achieve your tanning goals!
June 26th 2017
Everyone is always friendly and helpful. The beds are always clean and there's almost never a wait.
June 25th 2017
Great Place was very clean he person was friendly
June 20th 2017
Spray tanning I enjoy.
June 14th 2017
June 10th 2017
Very thing went smoothly and I did not have to wait for a tanning bed.
June 6th 2017
Always love going to PBT! Clean and friendly every time.
May 30th 2017
walked in to get info on packages & the lady who helped me was very helpful & explained everything to me
May 25th 2017
Had a few hiccups with getting my package together and the payments. Seems the ladies at the front desk counter need alittle more training on explaining the payment and special pricing breakdown, and not be so eager to swipe my credit card. I bought a few new products but I feel that you should be offered a special products discount for new members to gather all the necessary tanning products without breaking the bank.
May 8th 2017
Pleasant staff clean facility and the equipment is well maintained.
May 7th 2017
two people helped me. room floor was very dirty and could use A GOOD SCRUBBING!! SCUM IN BETWEEN TILES, AND SAW AN ANT!! hoping it would not go into my shoes/clothes. usually VERY clean.
May 2nd 2017
Great service very friendly and helpful
May 1st 2017
Great customer service. Matt was very knowledgeable and helpful.
April 28th 2017
Staff is always very nice..
April 25th 2017
Every time I go there I met with a smile and courteousness. I'm always pleased with my service!
April 24th 2017
The representative Tatiana was great! Tatiana explained the tanning process and gave advice on how the tanning process should be done. She also gave a tour of the premises and showed how the tanning machines worked.
April 23rd 2017
Always a great experience
April 19th 2017
Always clean , friendly staff
April 10th 2017
The staff is very friendly and the facility is always clean
April 4th 2017
Always have a great experience at the niles location. The staff is fantastic! , the store in a whole is always clean , and the beds are upkept well.
April 3rd 2017
1st session. Staff was helpful and facility is clean.
March 31st 2017
I wrote a review today on yelp, allow me to just copy and paste it here.Being fairly new to the realm of tanning and after searching multiple locations in my area I discovered PBT of Niles on Touhy. Nervous and unsure about do's and don'ts with tanning and with limited knowledge of the overall tanning process, PBT of Niles was the most logical choice. The staff is well knowledgeable of its products and services as well as delivering an outstanding customer service experience. Their services provide a number of levels for tanning beds as well as multiple spray tan booths, all very rationally priced. I personally prefer the beds which are squeaky clean I might add. The rooms offer goggles and a fresh towel however you may bring your own items(I would not recommend leaving the unused provided items in the room afterwards to ensure cleanliness)I would like to give a special thanks to all of the staff so far for impeccable service. I didn't happen to catch a few names but a very special thanks to Chrissy, Kayla, Tatiana and Adriana for all of your guidance and patience on my way to achieving a great tan! Keep up the great work ladies (=
March 27th 2017
Great very helpful and knowledgeable
March 24th 2017
Friendly employees, very clean, great service
March 24th 2017
I alway have the best service at the Harlem and Irving location in norridge. I love that Deanna always remembers me and she knows that I have certain restictions. I can always count on her to give me safe and good advice! Please make sure to show her how special she is to Palm Beacy Tan! Because she is special to your customers!
March 14th 2017
The staff is always friendly and helpful and the facility is clean. However, in the mystic room it seems often the blocking lotion is gone or almost gone. And in the bathroom, the soap needs to be refilled more than once.
March 4th 2017
The young lady at the front desk was friendly and ensured my versa session was set up exactly as I requested
February 19th 2017
Girls r great the manager is awsome
February 17th 2017
Clean and very great staff
February 15th 2017
Always kind and helpful!
February 9th 2017
Excellent customer service I love all the girls here super sweet and friendly.
January 10th 2017
It's always clean and your staff is awesome
November 29th 2016
November 24th 2016
The girls are great even the manager especially ☺
November 14th 2016
The staff at my salon are fantastic! They are always very friendly, helpful, and informative about current specials.
November 14th 2016
the place is always clean and they always helpful and smiling and very friendly
September 12th 2016
Friendly staff, clean facility
August 23rd 2016
Please give Deanna a raise over in the norridge commons she is the most helpful and knowledgeable person I've ever met in the business
August 23rd 2016
Great service-awesome beds
August 14th 2016
Clybourn/Chicago location is always clean and staff helpful & pleasant. Not happy about hours being shortened!!!!!!! It really limits my opportunities to tan due to work hours.
July 26th 2016
Love love my tanning at Palm Beach Tan!
July 25th 2016
got email for $5 tan - did 15 min in gold - not much to show for it. old bulbs?
July 24th 2016
Immaculately clean, modern equipment, and friendly/knowledgeable staff. Who could ask for more?
July 15th 2016
Good staff....very nice and helpful. Super clean and a real treat to get an unexpected upgrade when I checked in last time!
July 5th 2016
The customer service of your employees is always top notch. I've been a customer since you opened your Skokie/Niles location & have yet to have a bad experience with any of the staff.That being said, I do have two complaints:The room with the Mystic is always and always has been freezing ! For years people have complained & yet it never seems to be a priority to satisfy the customer.2nd being that I am NEVER offered an email or platinum reward or reward of any kind that gives the spray tan additives a deal. It makes me absolutely crazy that I pay $80 a month and yet EVERY TIME I tan, I have to yet again pay to have the hyper tan & bronzer ADDED to a solution that should already have it in there for $80 a month !Thank you for asking my opinion. The Niles location is always clean & the staff is the best.
June 30th 2016
I always get 100% from everyone there and everyone is extremely nice every time I go there.
June 28th 2016
Same complaint as usual. Floor of versa pro is ALWAYS wet ando water ALWAYS dripping from the top splashing to the floor throughout duration of the tan. In addition, the floors are usually washed during open hours therfore causing a potential slip and fall hazzard to clients.
June 26th 2016
The store was clean and I did not have to wait and the girl behind the counter was very nice.
June 25th 2016
The girl working there was new and her coworkers left her alone with minimal experience, which is not very considerate. She was very sweet though. I am not super thrilled with the spray tan but I'll try it again and see how it goes. Other than that, in terms of cleanliness, everything was good.
June 15th 2016
Kayla was extremely nice and helpful!
June 13th 2016
I tried to give 5 stars but it won't let me. Anyway, your customer service reps are amazing. Especially Domi, she is super nice and very helpful
June 10th 2016
Love going there it's clean & everyone is friendly
June 7th 2016
salon is clean, well organized and staff are always very helpful & professional
June 4th 2016
It was kind of a confusing orientation. I'm still not certain I got the best deal available to me. I hope I did, but not confident that I did. The girl that set me up was very nice, but I'm not sure she was doing the best for me regarding the price I paid. Lots of added fees, etc.The level 2 bed was not pleasant, too hot, no real air from the fan. I had to cut my session short, because it was way to hot.I'll try the level 3 next time, and hope that is a better experience. I was a member at Ultimate Exposure for over 10 years, but they closed many of their locations. It was a way better deal at $32.99 a month, with the opportunity to purchase upgrades along the way. I'm just not certain I got a very good deal. I'll give this a chance and hope that it is.Perhaps my account good be reviewed for accuracy.Thank you!
May 23rd 2016
Wrote a review on Yelp. Don't think I'd ever tan elsewhere. Only good experiences thus far
May 22nd 2016
It's always a challenge in the Versa Pro not to get splashed by the water dripping from the top post wash. I've mentioned it to one of the sales ladies before and it's the same thing every time. End result....spotty ankles. Also, slippery floor due to insufficient wiping post wash. Yesterday there was goop of some kind all over the green button so unit obviously not fully wiped down. Just another tan at the Touhy PBT.
May 21st 2016
The beds were very clean and the rooms were very nice. Tatianna was super helpful!
May 16th 2016
Helpful and friendly associate.. Asked the right question to determine the best package for me! Super customer service skills..Clean and organized environment.
May 8th 2016
Love it. It's always clean & they are always friendly.
May 4th 2016
It's always a very nice experience that's why I keep coming back.
April 26th 2016
I always enjoy my PBT experience. Everyone is friendly and it is always clean.
April 12th 2016
I user the versa pro. Platinum package. 9.5 x out of 10 the versa is very wet and dripping when it is "ready". One person misses the grip strip on the floor of the versa, soups and falls and you've got yourself a nice law suit. Just a suggestion to tell the ladies to wipe it down well. Also, water drops from the ceiling of the machine, splashes on the floor and them on the client and now you have spotty ankles. I know that I pay way to much for spotty ankles. Your reminder to the staff would be appreciated. Thanks!
April 10th 2016
Love that salon! Beds are always clean, and the staff makes sure that I have whats needed before tanning. If I have questions about lotions, or if I'm on a budget, someone always helps me figure out what is best for me.
April 6th 2016
Kayla was super helpful! She explained everything so well.
April 4th 2016
I absolutely love it.
April 2nd 2016
Too expensive. I've had a membership for multiple years now and there are not a lot of perks that come with that.
March 25th 2016
Salon is always clean and there are plenty of tanning beds. The staff is very friendly and knowledgeable. Nice atmosphere!
March 7th 2016
The staff is always friendly and accommodating. I just wish there were more opportunities for free and/or cheap upgrades (not directed towards those who are re-activating a membership).
March 4th 2016
FOR SAFETY PURPOSE OF EMPLOYEES, THERE SHOULD ALWAYS BE TWO PEOPLE WORKING AT ALL TIMES. THERE ARE TIMES YOU HAVE TO WAIT WHILE CUSTOMERS ARE BEING HELPED BY THE ONE EMPLOYEE WORKING.
March 1st 2016
The manager and staff at the Niles, IL location are very polite and responsive. The facility is clean and equipment is kept in good repair.
February 29th 2016
I love going to the Touhy location everyone is so helpful especially Connie the manager she's a GEM.
February 29th 2016
Always a friendly, clean environment. A pleasure to use the facility.
February 12th 2016
Always friendly staff ready to answer all your questions. The facility is always clean and keeps me coming back
February 10th 2016
This review is for Norridge Il location. Everything was extremely clean. Employee, Katie, was great and very helpful. Highly recommend.
January 30th 2016
Friendly staff and very clean
January 26th 2016
Love the service
January 26th 2016
The girls who work at the one is Skokie are always very nice, make it a great place to come! I think there should be benefits after you go for a year as soon as you get the year rewards you get nothing should get something been member for almost two years and would look forward to the perk of month upgrade or other rewards!
November 8th 2015
The staff is always friendly and lets you know about specials
November 7th 2015
It's always clean & the staff friendly.
November 7th 2015
It's a wonderful experience every time. The girls are so nice and helpful. Everything is clean. It's just a great atmosphere. Love coming here.