June 22nd 2020
Nice ppl and great service
September 13th 2019
Great place, convenient and friendly staff
September 10th 2019
Everyone is always so helpful and friendly
September 7th 2019
I love my palm beach.
August 8th 2019
Michael is the best!
August 7th 2019
I can’t say enough great things about the workers at the Cold Spring store.Everyone is always so helpful and friendly when I come in.Even though they wait on many customers a day, they made it a point to know me by name and greet me .They usually already have my account pulled up before I reach the counter.The new head store manager is simply just “ amazing “ ❤️I never even knew Palm Beach sold other products until she started running this store .She is DEFINITELY a great asset to this company and store ?
August 2nd 2019
Professional and friendly staff. Very clean. Products available to purchase are Very pricey.
July 12th 2019
Very pleasant staff ..
July 10th 2019
Katie was awesome! There were quite a few guests needing assistance when I walked in to tan. She took her time to acknowledge me then made sure to care for each guest individually, with excellent customer service. She even took the time to help me select a new lotion without making me feel like she was too busy.
July 9th 2019
They are so helpful and always have a bed or booth available. I really appreciate the Highland Heights Kentucky location.
July 4th 2019
I’m a new customer withPBT and I wish I would have started months ago. The ladies at the salon are very friendly and answer any questions you have. Tanning beds are top notch. I really like the salon
June 24th 2019
Workers are always friendly
June 22nd 2019
The equipment works well. Staff don’t seem to be educated on how freezing and unfreezing works. The staff member I worked with was very confused. The rooms are also always missing something. They are almost never properly stocked.
June 17th 2019
I signed up for spray tans on 6/8, got my first tan & was happy with it! On 6/15 I went in & was told I had to pay $10.60 for my mystic tan spray. No one ever told me this at the time. All I was told was that I could use this as many times as I wanted to during the month. So, I’m confused!
June 15th 2019
The girls are great. They all have really nice personality
June 12th 2019
Everyone is so friendly and helpful when I come into tan .The new store manager is great ❤️ She always has a smile when I come in and greets me ?
June 9th 2019
I love everything about your business except I can only go every 24 hours and cannot remember when I go so I don’t know when to go again. I signed up twice in store for text alerts and texted tan time with confirmation on my phone. Still no reminders. I may cancel instead of paying for something I can’t use due to my memory issues from my brain injury.
June 7th 2019
Great, they are all friendly, attentive and helpful. It is always clean and the rooms straightened. They are all very helpful with suggesting the right lotion, offering deals and in general, overall knowledge about everything.
May 8th 2019
Clean and efficient beds. Very unprofessional manager, Kady. I did not feel like I knew everything I should’ve when she signed me up for my membership.
May 5th 2019
I love the place. The ladies agreed always zo nice. Ive asked them to set my emsil account up and in still waiting on my email. Its been 2 days now.
May 2nd 2019
I have a great experience Everytime great staff nice ppl never have to wait I love tanning at Palm Beach Tan
April 16th 2019
This place makes tanning pleasant. Clean rooms and very nice people behind the counter.
April 12th 2019
Love that location. The beds are better than the mall road location. Wish there was a location in Newport or Bellevue or COVINGTON KY. It’s too far.
April 11th 2019
The experience was good overall. The only negative feedback I have is the sales-type atmosphere, where employees try to pressure you into spending. I’m already spending what I can afford to spend. I don’t like being pressured and pushed for more.
March 29th 2019
Employees were friendly and knowledgeable about the ability of the tanning experience.
March 25th 2019
Great and friendly staff, clean beds and fast service!
March 23rd 2019
The girls are all awesome
March 22nd 2019
Staff has been very helpful when figuring out what bed was the best and the time limit.
March 12th 2019
Always friendly and helpful
March 9th 2019
Great team!They take the time to get to know every client.
March 4th 2019
The place is super clean. And everyone is really nice and helpful
March 4th 2019
Friendly clean pushy with products though lighten up.
February 23rd 2019
Love my PB Tan location.Incredible team, and they really care!
February 15th 2019
Very knowledgeable and helpful staff. Great variety of beds and packages.
February 15th 2019
A little pushy to buy lotiin
February 3rd 2019
I love my palm beach tan location and all the people are great and very helpful!!
February 3rd 2019
I would love a buy minutes option.
January 30th 2019
every visit has always been just fine.
January 22nd 2019
Me and my roommate went in to tan, I with the intentions on unfreezing my account. Immediately we were welcomed with open arms by Baylie, the sweetie working there! She talked me through every single lotion and product I asked about and was super patient when I asked to smell them all! I ended up buying two products off of her. The best!
January 10th 2019
JESS IS AMAZING. Helpful and friendly.
January 10th 2019
I love going up there to palm beach cold spring everybody is soo nice.
January 6th 2019
Very caring staff at the Coldspring ky location. They were awesome with giving me options and making suggestions so my tanning experience was a GREAT one! Job well done.
January 5th 2019
Very polite and always friendly ! For the most part they remember my name !
January 2nd 2019
Everyone was very nice and knew how to help me transfer from Vivid Tan membership. Very clean facilities.
December 9th 2018
Employees always kind and know who you are. No waiting and always telling about specials
December 9th 2018
The workers here are wonderful:)Hannah was extremely helpful and friendly:)She made me feel very welcomed and right at home :)
December 7th 2018
My last time was great. I think Mariah was the name of the person who helped me. She was friendly and let me know of all the deals going on. She was very helpful. My visit before was great too. The person (I can’t remember her name sorry!) was so helpful with showing me the new bed I was using and all the controls. She took the time to personally show me everything. Then as I was leaving the manager? (Blonde hair) asked how I liked the bed. Super nice!
April 25th 2018
I love every time I come in to tan! I feel so welcomed by the staff! Especially Tori she is to friendly and helpfull!
April 22nd 2018
Always clean, nice and friendly and know me by name
April 19th 2018
Staff very professional & friendly.
April 19th 2018
Great, I just wish the lotions were more available. I LOVE Austrailan Gold HOT and it's hasn't been in store. I asked last time and they had the botanicals line, but not the tinted one I was hoping to try. Everyone was super friendly and kind, I just don't want to risk buying a knockoff online and wish the store had more stock.
March 29th 2018
I just unfroze my account and so far I love it. I got an upgrade for 30 days to platinum. And I can already see myself getting tan.
March 18th 2018
Nicole and kara are just amazing !
March 13th 2018
Staff was friendly and kind. Facility was clean and well maintained.
February 23rd 2018
Fast and efficient
February 22nd 2018
The SM is always working hard, always smiling, always welcoming and always a delight.
February 16th 2018
Fast friendly informative.
February 11th 2018
Madison gave great service and informed me about the newer lotions!!
February 6th 2018
I always get the best attention and service every time I visit my Plam Beach Tan, love my girls at the Cold Spring Kentucky location!
February 2nd 2018
The staff is friendly, personable ,informative, and helpful. The facility is very clean and organized
January 29th 2018
could not ask for a better place to tan. love the girls !
January 20th 2018
Nicole is the best GM. I say that because I could easily go to any other place to tan or any other PBT location, but Nicole has the best team, cleanest facility and best attitude. My experience with PBT is the so warm from the beds and the staff. :)
January 4th 2018
I absolutely love tanning at my Palm Beach Tan Cold Spring Kentucky location. The girls are great and the manager Nichole Mitchell is absolutely awesome and professional, makes you really feel like you are welcomed and a priority! Keep up the fantastic service.
December 28th 2017
the girls are just awesome !
November 16th 2017
Everyone is always nice and very helpful
November 7th 2017
Always great service at Kenwood. The girls are amazing, friendly. The manager is beyond helpful.
October 29th 2017
I absolutely love Cate and Nicole! They’re so helpful and sweet, my favorite people! Great store, professional and always clean! Cold Spring Ky
October 16th 2017
I always have a good experience when I go to PBT, especially the Cold Spring location. All of the girls who work there are very nice, and I'm especially impressed by Cait, who is very polite and always remembers my name!
October 11th 2017
the girls are just amazing. I love them all !
September 25th 2017
All of the staff are very friendly and helpful.
September 16th 2017
Hayden is awesome. Professional and fun. The entire team at Latonia KY location is great.
August 30th 2017
Great staff, clean beds, no long waiting times
August 30th 2017
Last night was a great experience since I just upgraded to a platinum bed from my gold package. What concerns me is the people working will say anything to sell product without education their customers on proper skin care. Telling a very pale woman that she can use a lotion outside when she goes to Florida that does not contain any sunscreen is going to fry her skin and ruin her vacation. Not to mention the damage it will cause to her skin. I've heard this on more than one occasion just to make a sale.JMO...
August 29th 2017
August 27th 2017
cait and Nicole are just amazing . I love them !
August 21st 2017
love all the girls at the Florence, Taylor Mill, & Cold Spring locations! Easy to get to & great service. Thanks for always being so helpful, y'all!
August 15th 2017
Very personable staff and very helpful. Felt welcomed.
August 3rd 2017
I always get the right color spray tan and the staff is very friendly.
July 24th 2017
great girls ! love them all !
June 14th 2017
My experience on June 13 at the Glenway location was exceptional. My experience on June 14 at the Colerain Ave location caused me to leave without tanning. Rude, not helpful, condescending...... not how a customer should be treated.
June 3rd 2017
I went in to unfreeze my account and the sales person was very nice and asked if I needed any loctions.
May 30th 2017
Everything was very clean and everyone was very nice like always
May 28th 2017
It was great I thoroughly enjoy coming an the employees are amazing
May 23rd 2017
I was greeted as soon as I walked in. She had a friendly smile and explained all my options. Very helpful and pleasant. I'm so sorry I forgot her name, however she works at the cold spring Kentucky store in the evening.
May 23rd 2017
all the girls are fantastic . I love them all !
May 7th 2017
I love the staff at the Highland Heights Palm Beach. They always greet you with a smile on their face and they ask you how you are. And they always go the extra mile to ask you if there's anything else they can do. The biggest bonus I've noticed this year if they're not pressuring me to purchase lotions.
April 20th 2017
all the girls are fantastic !
April 18th 2017
I joined PB Tanning for a month to prepare for spring break. I got a little color the first 5 days and then did a spray tan the day before we left. I was pleased with the results. I did not burn in Florida and the color from the spray tan was very nice. It had faded some by the time we returned home, but I was still pleased because the tanning process did exactly what I wanted it to do -- gave me a little color so I wasn't pasty white and didn't feel like I had to sit in the sun non-stop in order to get enough color. I haven't yet decided if I will continue for another month or so to keep some color for summer. Net, I was happy with the results and will definitely use PB again.
April 15th 2017
The staff has gotten better. Everyone is pretty informational on products and etc.
April 10th 2017
Been there twice love it...
April 4th 2017
all the girls and guy are fantastic.
March 28th 2017
The ASM, Kait, was not very friendly and actually rude towards customers and her own staff. The associate that assisted me with un-freezing was nice and pleasant. Kait should be re-evaluated as an assistant manager as eye rolling and rude comments to staff and customers will lose business faster than anything.
February 28th 2017
they are always nice and recommend the best product to me
February 21st 2017
Havent gotten "even" color on the beds I have used.
February 19th 2017
The staff is very helpful and friendly, very pleased with the overall experience.
February 16th 2017
Kelsie is the best every...
February 3rd 2017
This is my second time coming in to ask about possibly getting a membership and I am so glad I decided to give it a second try. The first time I did I was given a polite tour around the rooms and then was told about the most expensive package offered and not much else. When I inquired about a possibly lower level (since I am in college and can't afford the very top package) I was told that I could go down a level for a lower price but she really wouldn't recommend it since it would burn my "fair complexion". That was probably a year ago, and I hadn't been back since. However this week I went back after seeing my email about the reduced prices and I was surprised with how helpful and kind the staff were. I didn't feel any pressure to get anything I didn't want, the woman who showed me around explained services I didn't even know PBT had, asked me what I was looking for, and seemed to genuinely care about my experience more than my money. I bought a package and I'm very happy to see the change in staffing.
January 29th 2017
The staff is very helpful and pleasant!
January 21st 2017
Staff is always friendly and store is always clean
November 9th 2016
THE BEST Tanning Salon in Kentucky.
November 2nd 2016
Meg and the staff are very knowledgeable and friendly!
October 31st 2016
please change my email from firstname.lastname@example.org to email@example.comI love your salon, just wished there was one closer to my home - you could open one in Bellevue where bronze tanning used to beBeds are great and employees are all very nice
September 28th 2016
as usual meg is fantastic. that girl has an amazing work ethic. she is a joy to be around. love her !
August 29th 2016
meg is just amazing ! also erin and the entire support staff. very, very nice people. I love them all !
August 16th 2016
I love going there always friendly and clean place.
July 27th 2016
meg and her crew are just awesome !
July 13th 2016
I have to tell you. recently a few people have left employment for various reasons. meg smalley has just been amazing at keeping things in order. she is just amazing in all aspects of your business. you are very lucky to have her in charge of my salon and others. please tell her she is amazing. erin Sinclair is also great at trying to keep things in order. thank you for reading this and please pass this on to them.
July 11th 2016
Great staff, everyone is always friendly and willing to answer questions. Meg has been very helpful with finding me a lotion that I like.
June 28th 2016
meg is just amazing at what she does. also erin the d.m. has so much responsibility and handles it so very well.
June 22nd 2016
Very pleasant girls that work there,
June 13th 2016
great place ! fantastic employees ! meg is just amazing at managing .
June 9th 2016
I really enjoy going there love the tanning bed's everything is so clean it's service you with towels and glasses love my Palm Beach Tanning
June 9th 2016
It's just so darn expensive!
June 7th 2016
Later in the evenings, there needs to be more associates at the front desk. I waited almost 10-15 minutes while one associate was helping someone and 2 other employees were just standing behind her. I guess they weren't trained on the computers, but it was busy. Also, the room I was in was almost 100 degrees on the thermometer. It was almost too hot to tan.
June 5th 2016
Service has been great every time!
June 5th 2016
The staff are helpful and very clean facility
June 2nd 2016
I gave 4 stars the place is clean the staff members are friendly and I would recommend Palm Beach Tan to others.
May 23rd 2016
Always receive good customer service. Everyone is very friendly.
May 18th 2016
I go to the Pbt in highland heights, the girls are always sweet, helpful,
May 4th 2016
I always feel like a bother to the employees when I go tanning.
April 27th 2016
meg and her staff are just fantastic. also erin is always so nice. great people. very clean place. I love it.!
April 24th 2016
I love it up there, it is always clean and all the staff is very friendly and helpful.
April 20th 2016
Worker was not like the outgoing people that have been there in the past. When I gave my name I spelled it because it is spelled a little different. Then the gentleman told me it would be $44. I said I hope not because I have mine taken out of my account each month, All he could say was I cant find your account. Then the young lady next to him came over and looked. And even said she spelled it to you and you put it in wrong. And I didn't even get a sorry I just got O My. I know this my be a small thing but I have always felt good about going to the salon because everyone was always so nice and friendly.
April 17th 2016
The staff is amazing. I'm not sure of the young lady's name that helped me but she was very informative and friendly.
April 17th 2016
Very friendly n polite,
April 12th 2016
amazing place , fantastic employees . meg is so great at what she does.
April 7th 2016
The staff in the Cold Spring, Ky. store are amazing! They are always friendly and helpful. So the only problem I have is that your prices are a bit high and paying for all the extras (color, scent, primer, etc) for a spray tan is ridiculous ... I'll never spray tan again. :-(
April 1st 2016
I do not like being pushed to buy product every time I am in the store or hearing them pressuring the younger girls who dont have the money to buy them.. Also, the last time I had an account with PBT, I asked repeatedly about if I went down a level about the cost. The girl there kept telling me that the price was the same if I went to silver or if I stayed on the gold (the next level up?) and it wasnt.. Now I'm paying the 19.95 and with tax it is 24.95?...... Just very frustrated and may leave to go to another store that hopefully will not change prices or pressure people into getting something that they dont need or want.... Cold Spring, KY branch.
March 29th 2016
Love Meg, Emily and the crew!
March 28th 2016
meg is just amazing as well as beth , frenchie, haley, erin, and everyone else. love the place and the people !
March 27th 2016
the girls at the salon are wonderful. always smiling. always telling me the specials. the manager is doing a wonderful job keeping the salon in tip top running shape!!!
March 23rd 2016
I go to the one in cold spring ky and I love it, all the people are very friendly.
March 13th 2016
great place with amazing employees !
March 2nd 2016
They were very welcoming. And they also helped me set up and pick the right tanning experience for me.
February 28th 2016
everyone at my location is just outstanding
February 11th 2016
fantastic place and people. meg , beth , haley, frenchie and erin. all amazing people. I love them !
February 7th 2016
Love the PBT on Martha Layne.You guys are helpful and the place is always clean.
February 2nd 2016
January 30th 2016
I really enjoy visiting the salon and I really like the location. The staff is always friendly as well. My only qualm is that the representatives always try to sell me something every time I visit. This is a bit annoying after every visit. Also, I do not like how they adjust my tanning time based on how long it's been since I've been in. I know my body and skin and I would prefer to make my own judgement on my tanning time. I've been a member for years but these two scenarios make me question my loyalty as a member.
January 28th 2016
I really enjoy my time at the salon. The girls are friendly, professional, knowledgeable and helpful. They always greet me and make me feel welcome.they keep the salon clean and the beds in good working order.You have a wonderful staff at the Cold Spring location!
January 27th 2016
you have a wonderful place in cold spring Kentucky. it is all about the people and meg is fantastic with all that she does. she has to be one of your most valued . I have seen her in many , many situations, some kind of difficult . take care of meg. she also now has a good support staff which is nice to see.
November 5th 2015
I have one request, when you have an arthritic customer, such as myself, please allow more time for lotion application before starting the bed. Those of us with severe arthritis take a little longer to get ready.thanks!Sandy
October 4th 2015
I love knowing that even on the cloudiest of days, I have sunshine at my disposal.All the girls at the Cold Spring KY location are great. They are professional and friendly. I always feel welcome there.Lauren has even let me try her personal lotion to see if I like it before I buy it. She really goes above and beyond to be helpful.
September 19th 2015
Love it here!!!
August 27th 2015
I love it. And the workers are great.
August 27th 2015
Every time I come in to tan I have the best experience. Everyone is so nice and helpful, they're always smiling. Also, everything is always so clean. If you're looking for a tanning salon, this is the one to be at!
August 24th 2015
I love going to PBT, all the ladies know me by name. The atmosphere is always inviting.
August 20th 2015
I really like all of the Palm Beaches I have been to. The only thing that I am not a fan of is the 24 period between tans. I have never had to deal with that at any other tanning place. I am a server and work long, irregular hours. It is not ideal for me to be able to tan at the same time everyday.
August 20th 2015
Love going to this salon! All the ladies are super nice and helpful! Beds are always clean! I have never seen anything that isnt perfect there!
August 19th 2015
I hate that they relocated. I don't get to tan as much. But great girls that work there.
August 17th 2015
the girls that work at the Cold Spring KY salon are always helpful, friendly, and professional.I've never had a bad experience there. :)
August 15th 2015
August 11th 2015
Palm Beach Tan is an excellent place to tan responsibly, filled with a very helpful and an amazingly friendly staff. The beds are always clean and the atmosphere is very inviting. I definitely recommend Palm Beach Tan to anyone who may be looking to add a splash of color to their lives!
August 8th 2015
Very nice knowledgeable staff. Made sure I wouldn't get burnt. Hardly any wait for a bed. Just wish your store hours were later so I could go after work.
August 8th 2015
Love this tanning salon! Its always super clean, the ladies that work there are always friendly, curtious and helpful! Keep up te amazing job ladies!!! The old saying "You get what you pay for" is definately true here, well worth the money.
August 7th 2015
All the ladies at the Palm Beach Tanning Salon are ALWAYS friendly and courtesy. : ): )
August 7th 2015
I mainly go to the Cold Spring, KY location. The girls who work there are fantastic! I don't like the new location, however, and I feel that I get a better tan at some of the other locations (Beechmont Avenue, Cincinnati) even though I am a Platinum and they have supposedly the best bed available.