July 13th 2020
As always, Palm Beach Tan treated me like a friend and not a customer. I've said it before but it deserves repeating. I've never had a bad experience here. The current manager and all the employees make me feel welcome
July 9th 2020
Tanning beds are the best,,,,
July 3rd 2020
Love this place! The employees are so sweet and the place is so clean. love the beds!
January 28th 2020
The staff is always very friendly and always fun to chat with...the beds are always clean and ready to go.
December 31st 2019
I love going to this place. They have a good selection of beds in different price ranges. They have both lay down and stand up styles. They also have supplies on hand for those that need it. The place is always clean and have long hours of being open.
November 18th 2019
The employees are very knowledgeable regarding lotions and beds! Very friendly! Love em'
September 11th 2019
August 1st 2019
The operation is always first class.
July 7th 2019
The staff is amazing
July 6th 2019
I asked for a certain bed and they quickly cleaned it for me.
July 3rd 2019
Always professional and helpful.
June 27th 2019
The girls who work there are super friendly.
June 25th 2019
The girls are aways pleasant.
June 15th 2019
Friendly helpful staff
June 12th 2019
They are always so welcoming and nice, help me look for offers and make sure I have a great experience. A couple of the girls even know me by name (not sure if I'm going to much or they are just that good). The place is clean and there is always a bed ready. Only wish is for more radio stations, but that's nothing.
June 7th 2019
The girls are great there.
May 13th 2019
Always professional and very very friendly
May 9th 2019
Took me on a tour and explained all the beds. Never tanned before so very informative. Gave me pros and cons of each. Made recommendations based on what I was looking for. Did the same for all the lotion options.
May 8th 2019
I have a great experience every time I go tan about the only thing I wish is that they do the $10 spray tan on other days than always on a Monday
May 5th 2019
The girls are not very friendly. I do not feel welcome when I go tanning. No one smiles or seems to want to be there! Thanks for asking.
May 2nd 2019
I always have a great experience at PBT, even when things go wrong. Recently I went to the Erlanger, Ky location that I sometimes frequent and noticed the bed was not clean (first time ever in my many years at PBT). A girl was working and helping a guy wait for the diamond bed. The other top bed was out of service. So I went into a lower grade (I never do). I noticed things were off bc the towel was misplaced and eyewear too. That’s when I noticed oil marks from someone laying. I was already undressed so I asked the girl for cleaner and I clean it myself. I wasn’t upset bc this has never happened. She was very apologetic.
April 12th 2019
April 10th 2019
Never have a problem getting my tanning time in, always a bed ready. The staff are friendly and always helpful.
March 28th 2019
I was hesitant to join but with an upcoming Caribbean vacation, I needed to get some color. PBT has been great .. never a wait for a bed and the team is very knowledgeable!
March 26th 2019
They are always excellent great personalities and very helpful
March 25th 2019
Always Friendly clean beds always
March 25th 2019
Everyone friendly, salon clean
March 14th 2019
The staff are always so friendly and courteous. I've been going to Palm Beach Tan for a few years and I would recommend to anyone. Great beds and great staff.
December 6th 2018
Professional and friendly
October 4th 2018
Staff is always pleasant and helpful
April 25th 2018
Tori is great! Great customer service, always has a smile!
March 18th 2018
It was quick and very nice. The 2 gals working were very friendly.
March 10th 2018
Great customer service!
February 11th 2018
I love your beds but I hate the fact you have your 24 hour rule!
December 7th 2017
Great place! Super nice staff! I always look forward to going there.
November 1st 2017
Current staff is always fantastic!Unfortunately...One of 2 Diamond beds has bulbs out and other was in use so had to tan in platinum last 2 visits.
September 27th 2017
Top shelf equipment, profession staff and well facility
September 27th 2017
Always a good experience - my only complaint is with how pushy the sales people are with product. If I say no once please don't keep asking.
September 11th 2017
Everyone is always smiling and friendly. Most of them know you by name.
August 5th 2017
Very clean facility and attentive staff. No high pressure sales
August 1st 2017
Overall palm beach is great! The only complaint I have is the 24 hour rule. If I'm paying monthly for an expensive package, I shouldn't have to wait exactly 24 hours to tan again. My work schedule is crazy so it's hard to wait persay if I tan one day really late to tan really late again the next day. I feel like I'm not getting my money's worth.
July 21st 2017
Associate was very helpful
July 20th 2017
The staff are excellent and almost always friendly and helpful. The store is always clean and inviting. However I feel like an issue I have brought up before is being ignored. I have even heard others complain about the same thing. The issue is with the music selection. Depending on what bed you are in you only have the choice between 1-3 stations and almost always they are all country music channels. I personally am not a fan of country music nor are most people that I know. I know it isn't the most important factor in rating a store but this is an ongoing issue that I feel like the store is ignoring. It would be nice to be able to listen to music to help me relax and enjoy my tanning experience.
July 13th 2017
I go to the PBT, in Crescent Springs, KY and this is the 1st year that I've spray tanned, in all the years that I've been a tanner. The people working at my location are AMAZING! They are always so helpful and very polite even in the middle of total chaos! I always look forward to seeing their smiling faces! Also, I LOVE the promotions! Today, I'm spray tanning for $18!!! I am so excited!!!!
July 9th 2017
Some of the tanning consultants do not provide the level of customer service that I experienced upon first joining as a customer in 2008. I go to the location off of Buttermilk in Northern KY. They almost look irritated upon my or any customers arrival and rarely even smile. I think some additional training may help. The beds, as usual, are great and I will continue to be a customer.
June 25th 2017
Today was a great day at palm beach tan the manager was super nice yesterday morning!!
June 21st 2017
Everyone is very personable and helpful. The only complaint I have is arriving 3-5 minutes before the 24 hour time and having to wait or miss your bed further delaying you. Believe I understand why the rule is in place, but really that is just a little crazy
June 9th 2017
Everyone is always quite friendly and willing to help. It's nice to be recognized and called by name when I walk in.Very knowledgeable in product information, in order to be able to advise on which one(s) to purchase.Also, quite versed in whatever specials are going on. A+ rating.
May 25th 2017
The staff at the Crescent Springs Kentucky location are great!
May 22nd 2017
Enjoy going each week nice people clean beds
May 10th 2017
May 10th 2017
Staff is very friendly, Chelsea at your Fort Mitchell location is awesome!
May 7th 2017
I enjoy the tanning experience i enjoy the quiet time brief as this is i see the overall color that looks healthy on my bodyStaff is very pleasant Rooms and beds are very clean
April 27th 2017
The women that work there are very nice and helpful.
April 25th 2017
Nice associates & great, powerful beds!
April 6th 2017
March 29th 2017
polite and professional
March 25th 2017
The workers are very nice.
March 22nd 2017
The staff is young. And by that I mean they are so fun in how they communicate. Very lighthearted. I appreciate their peppiness and willingness to answer and serve the customers with a smile!
March 20th 2017
I have been coming to palm beach for awhile. I think I should be able to upgrade to the next level for free. Yes the company has deals every once in awhile. But people should be able to upgrade for free but an extra 15 dollars which is 30 dollars is to expensive.
March 17th 2017
Always nice people good tan
March 15th 2017
Always helpful and polite with lots of tanning knowledge!
March 12th 2017
Always good customer service without being pushy. Only issue I have is having to wait 24 hours between tanning when most tanning salons are 18 hours.
February 15th 2017
I love palm beach and the girls that work there. They know me by name. It's always clean.
January 25th 2017
Bed three has had the top center bulb out the last few times I have been there
January 3rd 2017
I love my experience at PBT. Emily Hungler is an asset and is very welcoming and polite. It is nice to enter a business where people are helpful and smiling… Keep it up please
December 29th 2016
I love going to palm beach. It is a great place and the people there are great.
September 18th 2016
Employees are very nice and are always trying to sell the products. The store is always clean.
September 7th 2016
My favorite location
August 17th 2016
Love this location. Management and staff always great!
July 31st 2016
I like tanning, but I have issues. I am disabled so I cannot come as often as I would like. With living on a fixed income, I had to drop my level to the lowest one so I can afford it, but I still want to continue going.
July 25th 2016
Love this location in ky
July 24th 2016
I love PBT! The facilities are beautiful and very clean. The employees are very helpful and knowledgeable and the beds are always well kept and cool.
June 28th 2016
Staff is excellent! Very helpful
June 27th 2016
I've always had pleasant feedback. However my recent purchase (went on vaca in May so I've delayed my review on products). I did advise the rep at crescent springs location that I was very disappointed with my products. I was hoping she'd offer an exchange but did not. I always buy very high end products. I loved elusive-you no longer carry. Jwow "one and done" bronzer in pink bottle - no longer carry. Not even the deliaia (sp?) I bought he Australian gold big bottle with high bronzing power and skin care (my must haves) I even bought the face a different brand. It smelled good (another plus) but I'm not getting a bronze look. I still feel like I have no color. And not one person has offered to rectify my disappointment in these products (again this is my first time being unhappy). I would greatly appreciate a resolution.Thanks,Tab
June 27th 2016
I love being able to get a tan any time of the year, but I don't like being pushed. When I talk to most of the girls about downgrading they try their best to talk me out of it and are constantly pushing lotions on me. I don't mind being asked but not being pressured. I am disabled so I can't go to the tanning salon whenever I want. I get to go when I feel up to it and then I would like it to be a pleasant experience.As a side note, I really love that I can freeze my account anytime I want.
June 25th 2016
great customer service. Sam was very attentive.
June 21st 2016
Love my palm beach tan best place ever love my tanning
June 18th 2016
Love the mystic spray tan. Wish there were more machines so there would be less of a wait. Yesterday I waited about 45 minutes.
June 17th 2016
Everyone that works there is so friendly. Especially the two girls that were there on my visit on Thursday 6/16/16
June 14th 2016
The girls are very polite there and very the girls are very polite and helpful
June 13th 2016
It was fine.
June 7th 2016
It had been at least 10 years since I had tanned anywhere. Emily took the time to get me caught up on all the new technology, and even made my day by complimenting my complexion and skin.
May 24th 2016
Quick check in and friendly workers
May 17th 2016
Great tanning beds and always providing customers with great deals ! The Versa Spa spray tan and Mystic Tan is awesome!
May 5th 2016
Love this place!
May 3rd 2016
I went one time this year , and I felt the bed was not cleaned very well.
May 3rd 2016
MY vist was very nice they are very up beat made ME laugh !! You can tell they really love there job !!!!
April 28th 2016
Arione was very helpful and knowledgeable.
April 27th 2016
I've only been to this location twice. The staff seem nice, the beds have been really clean, and the whole store looks clean.
April 14th 2016
Associates were attentive and helpful, and most of all cheerful :)
April 6th 2016
The front desk assistant did a great job and was knowledgeable about product and services.
April 4th 2016
Cold springs location was nice and the PBT rep was very pleasant and greeted my daughter and I quickly. It's nice to see smiling faces that's happy to help their customers.
April 3rd 2016
I think there should be different types of music per stations due to the fact everyone listens to different kinds of music...
March 24th 2016
I only signed up a few days ago but I am looking forward to the experience.
March 1st 2016
I always have a great tanning experience at PBT in crescent springs. Spring is approaching so it was time to unfreeze my package just in time for a free upgrade! Loves it!!!! See you tomorrow☀️
February 25th 2016
Your Crescent Springs manager does a fantastic job. She is professional even when an irate customer tries to take advantage of your company and it's policies. Tell her to keep up the great work.
February 19th 2016
The only thing I'd like to recommend is that I receive an email or possible chain text if the Versa spray is down. Driving all the way there with no other spray tanning options seems wasteful. I only use the Versa.Everything else is just great. I always have a pleasant tanning experience and the staff has always been friendly and great. Thank you!
February 14th 2016
The staff is always friendly and helpful and is good about letting me know of any promotions or discounts I may be eligible. The beds are very nice but a little on the pricey end. Overall, great experience!
February 10th 2016
The place is always very clean. Staff is always friendly and nice and busy doing tasks. The only negative is that sometimes feel like I don't get anything in certain beds - like they may have older bulbs. Thanks.
January 31st 2016
The associate who helped me during my last visit was exceptional. He was very friendly and knowledgeable - this makes all the difference.
January 27th 2016
I wish there was a better incentive deals between the types of beds
January 26th 2016
Great costumer service, clean beds, always smells great, and I love the small conversations....I feel music should have more of a variety, and I feel more rewards for upgrades should be available for monthly members....
January 26th 2016
I love this place and have absolutely nothing bad to say except I hate the 24 hour tan restriction. Because I go the same time daily I usually have to wait 10-15 mins to get in my bed
November 6th 2015
Love the staff at Cresent Springs! Always patient, friendly & personal. I tried stopping in another location in Eastgate, Cincinnati & had a pretty poor experience. I stopped in 9 minutes (I checked & double checked) before closing for a spray tan. I knew I could get in & out before closing. Upon approaching the location I noticed an associate walking to the back. The door dinged when I entered, took note (again) of the time & had 9 minutes till close. After a full minute of waiting & hearing 2 associates chatting in the back, I opened & closed the door again to re-ding the bell. Still no assistance. I then heard some vulgarities from the associates in the back, re-opened the door a 3rd time to re-ding the bell & called out 'Hello' for assistance. Still no one came from the back. At this point 5 minutes had lapsed with nothing. I then left (door dinging again). I watched from my car & saw an associate walk from the back to lock the door. This is concerning for many reasons but mainly the cash wrap being left unattended for more than 5 minutes & complete lack of assistance during buisness hours. Just a heads up. Having previously worked retail, I usually admire the associates at PBT. This was a one time & hopefully only time incident.
October 6th 2015
Lucas is always so friendly along with the rest of the staff! I'm always in and out of there when I want to be as well.
August 31st 2015
Palm Beach Tan is always a pleasure to visit..... Not only do I have the option of tanning in top of the line beds, but I'm greeted with a friendly smile and offered the very best of lotions and product.
August 28th 2015
The salon worker was very knowledgable and a very good sales person! Extremely friendly even though I was not dressed to the nines ( which RARELY happens any where) over all good expirence. P.S. Very clean beds and facility!
August 26th 2015
This is my favorite location. I am not pressured to buy product. I have three bottles of tanning lotion. Everytime I am in the Hebron store, I am pressured to buy lotion even though I make it very clear I do not need any. I come in usually on my lunch break, and this wastes my time.Crescent Springs store. One pet peeve I have though is when the fans do not work with the three speed setting in gold beds. Some work, some dont. Please fix this.
August 21st 2015
I love my tanning experience and how friendly and knowledgable the staff is. I always recommend everyone to palm beach! Best perk - tan dollars, discounts & an occasional freebie
August 20th 2015
The girls are always very helpful and help me when I need answers regarding freezing & unfreezing my account. They suggest products & plans but aren't pushy. My biggest complaint is the price of your tanning products. They seem way too high. You could sell more products if the prices seemed more reasonable
August 16th 2015
Girls always very friendly and always very clean in the entire store.
August 10th 2015
Never a wait, always clean, the employees are nice
August 8th 2015
I have been coming to you for years. I love the way your employees are so friendly and they make a point to learn your name. They make you feel welcome with every visit.