July 1st 2020
The staff is awesome!.. this place is spotless and always sanitized ❤
July 16th 2019
Always clean and employees are very professional!
July 11th 2019
The girls are so sweet and helpful ! And it’s always so clean I just love going to that tanning place ! I don’t know what I would do without it ?
July 4th 2019
I wish there were more Diamond stand up beds available.
June 24th 2019
Great experience so far.
June 24th 2019
Great experience so far.
June 13th 2019
Something went wrong with the versa machine but the worker was able to promptly fix the issue!
May 15th 2019
I love the girls at the Florence and Edgewood location! They all have happy, smiley, friendly attitudes and personalities! They do need to throw some versa pros in the Kentucky locations! And the store manager Madison at the Florence location is absolutely amazing, she really represent palm beach tan in a excellent way! She is very positive, knowledgeable, and confident! Other employees and managers at palm beach tan would really benefit from following in her foot steps!
April 18th 2019
I almost always go to PBT in Latonia, KY. Staff is friendly and knowledgeable about products and any questions I have about the sunbeds. Jadyn and Linda are my favorites. They are patient with me wanting to take my time and smell all the new products. They almost always get a sale from me!
April 3rd 2019
Great. The ladies are always very helpful
March 13th 2019
Great customer service. Always available to answer any questions. Great beds
February 28th 2019
Very friendly and very clean
February 18th 2019
Jadyn is always super nice and helpful!
February 11th 2019
Seeing that I only come once a week I feel I am paying too much monthly but other than that staff is friendly and it's always clean.
February 11th 2019
Always perfect, very knowledgeable! Thank you Anna ?
December 10th 2018
MY WIFE AND I LOVE PBT. ANNA AND HER STAFF ARE THE REASON WE HAVE BEEN COMING TO THE LATONIA SALON FOR OVER SEVEN MONTHS NOW.IT'S ALWAYS CLEAN AND WE ARE ALWAYS GREETED WITH A SMILE.DO YOURSELF A FAVOR AND DO ALL YOU CAN TO KEEP ANNA WITH YOUR COMPANY. SHE A REAL KEEPER.
June 6th 2018
Quick check in and friendly staff
April 26th 2018
Great staff and very clean
April 8th 2018
My 2nd visit they could not find me in the system, not sure how I felt about that and of course I did not have my paperwork with me. They were not as friendly as they were when the first day when they signed me up. Not sure what I think about this company...yet
April 7th 2018
Great customer service, clean store friendly and helpful associate. Anna was so helpful
April 5th 2018
The staff are always exceptional, They always greet us with smiles and are very attentative yo our questions and concerns. Brittney is an excellent Manager
March 19th 2018
My fiance and I go to palm Beach tan in latonia, a few nights a week. The store manager is amazing but Mariah is a tan consultant and she is phenomenal. She is always great to both of us. I enjoy coming there because of her, and I love tanning?
February 24th 2018
Very welcoming and helpful staff!
February 11th 2018
The assistant Stephanie was knowledgeable and very friendly
February 4th 2018
Emily is very professional and knowledgeable. I’ll be looking forward to my visits at the Latonia location.
January 31st 2018
Stephanie and Emily were very helpful and made me feel very welcomed.
January 24th 2018
Great customer service, no wait.
November 2nd 2017
Wonderful, employees are so friendly and very helpful!!!
October 27th 2017
The Latonia location staff are so friendly and make each person feel important. They don't rush you through and can offer suggestions to maximize your tanning experience.
October 18th 2017
The staff is friendly and super helpful.. The store is always clean.The tanning beds are big and a.c. works well inside them over all my favorite place to tan!!!!
September 23rd 2017
I was able to ask all the questions I had about reactivating my membership plus the manager was very knowledgeable about tanning lotions
September 4th 2017
Lower price on unfreezing my account $63.00 is to high
August 24th 2017
The attendant was helpful and friendly
August 20th 2017
I love palm beach tanning the customer service is wonderful!! :)
August 19th 2017
very nice & very informative friendly staff. Clean facility & pleasant atmosphere.
August 2nd 2017
Haydon is very helpful and understanding
July 12th 2017
real friendly staff I think some of your charges should be less if you have a package or more of a discount if you are a member
July 3rd 2017
Great!! Hayden was amazing. Very helpful. Great employee!
May 29th 2017
On a low level right now bed 6 is hot and perfect I get amazing color and I have expensive lotion so same quality as expensive beds but not as even in color still satisfied love that it's .05 miles from my home always feel safe at this location
May 18th 2017
Good experience, clean and friendly staff.
April 27th 2017
Store is clean. There's no relaxing music. You can always hear the clerk and customers talking.
April 26th 2017
Did not visit Latonia store first of all! Visit was at Florence store. Brandi is great at what she does, very helpful and friendly. One of the face tamer bulbs not working in bed 14. Disappointing!
April 19th 2017
All of the employees are very knowledgeable about the products that you offer and have been super helpful answering any questions that I have had. It's the best customer service experience I have had in a long time! Thanks!
April 7th 2017
At one of the places I went to the whole time laying in bed I heard a creaking sound like the plastic under me was going to snap and I was going to fall onto the bulbs. Made me feel very uncomfortable.
April 3rd 2017
Because I reactivated my daughter's account and brought mine up to date, I feel I should have gotten two $25 gift cards.
March 31st 2017
The gal at the front desk is very nice and was very helpful. Thanks to her, I purchased a package and some tanning location.
March 31st 2017
Very Clean place and friendly and knowledgeable staff!!!
March 31st 2017
Sometimes, 1 in 10 times I have to wipe debris (hair, dirt, etc) off the tanning bed before I get in. Only when certain people work and certain times of the day
February 9th 2017
Helpful staff, no wait, salon clean
February 1st 2017
I've been a member since the day palm beach opened in my area (maybe 5-7yrs or so) up until recently I had the highest level membership available- even though I haven't tanned in a bed in yrs.- only spray tanned 1x a wk due to skin cancer a few yrs ago. After yrs of not tanning an associate finally asked y I didn't just have the spray package - so I switched to spray only. (I don't believe there was just a spray package when I originally signed up). My question is this- I've received many emails regarding "bc your a good customer we're giving u free tanning" or "free upgrade in a bed" but as im sure you understand I can not utilize any of these perks. I ever emailed about this also- no response. I wish Palm Beach would offer some alternative bonus to customers such as myself who have gone yrs w no rewards due to health reasons. Thanks for your consideration!And I'm sure there got to be lots others out there like myself who enjoy being tan but unfortunately can no longer be exposed to the sun or lamps.
December 29th 2016
I'm a former PBT manager from Kentucky, and I used to love this time of the year when all the new lotions were coming out and we all got samples to try. I have to say that was definitely one of the perks working there, because I can't decide which new lotion I won't to purchase because they all sound great :-)
November 29th 2016
The staff are always, outgoing and easy to deal with. They are very professional. Great place!
September 19th 2016
It needs to be open better hours for people that work. We don't all work 9-5 jobs. When a place is only open from 10-8 it makes it hard during the week for someone one that works ten hour days that goes to work at 10. I always went in at 9in the morning or would make it by nine at night but now I usually only can get in on weekends. It really isn't worth my money and am thinking of leaving after many years. They also had a girl there that wasn't very friendly and would not let me use my birthday gift given to me by you via email.
July 12th 2016
Sales associates have been very friendly and helpful. Especially Jerry Lynn. Love the new bed at the latonia ky location
July 7th 2016
Love tanning with palm beach
June 29th 2016
May 28th 2016
I have started going to the Hebron location and love it there everyone is always so nice and helpful
May 22nd 2016
All staff members are extremely nice
May 21st 2016
Clean and quick. Bulb upgrades needed in some fastest beds
April 26th 2016
Very friendly and helpful at the Latonia, KY location.
April 18th 2016
I love visits to the salon and they are so very friendly and helpful at the Latonia, Ky. location.
April 17th 2016
Love love the tanning salon in latonia, KY
April 11th 2016
Great place! It is clean and staff is always friendly.
April 6th 2016
Your staff is knowlegable of the business and products and are friendly.
April 1st 2016
Always friendly and very knowledgeable about products.
March 30th 2016
ALWAYS A PLEASURE
March 23rd 2016
I would have like to pay for six months at a time, rather than have my card charged each month. Then go back on a freeze until spring.
March 16th 2016
girls are always helpful and nice to speak with very few times for waiting on bed
March 5th 2016
Good service and beds but cannot ever come in without being sold something. It's as if the employees have never seen me even though I come in at least once a week for a year. I have enough lotion to last a year I'm about to quit coming because of this. Actively looking for somewhere else to go.
February 19th 2016
I LOVE THE PLACE I GO TO. I DO NOT LIKE HOW THEY PUSH THE 60.00 LOTION BUT THAT IS THERE JOB.
February 17th 2016
Love all the girls/guys that work there. Also clean beds also friendly! Only sell me products they know I like and that's important to me
February 14th 2016
The Latonia location is clean. The staff is friendly and helpful.
February 9th 2016
I love it it's so convenient
November 6th 2015
Excellent location. Excellent customer service from Jerri. Answers all my questions in detail making sure it's clear. Very polite and welcoming.
August 19th 2015
The Latonia store personnel are great! Equipment not so much. Tried going to cold spring store and the manager (Meg) is so phony. Tried to go there today and (Meg ) I guess was off duty and wouldn't wait on people in line and she saw to it (Meg) that she put her items in a room that she wanted to tan in. I left store and went to latonia. Don't need (Meg's) BS. And don't need a call from the district manager. AND do not place this in my file for all to read. You asked for my comments and I would expect you to keep this private,
August 12th 2015
Great customer service! When I walk in I'm always greeted with a smile and always told to have a great day when I leave. The staff is also very knowledgeable on all things tanning and take the time to explain the different products to me. My usual location is the latonia ky store.
August 8th 2015
I love to relax, if only for a short time, but staffing the facilities with only one worker, not only puts them in harms way, it also puts the customer in danger. While they are cleaning a bed, someone could come in and do a number of things. I go to Edgewood and Latonia and both were working alone. It's dangerous enough during the daytime, but at night.......Really. I have been a long time customer, but I feel a change is in place if you do not have two employees to look out for your business. The employees are very sweet, but I sense they are afraid too.
August 7th 2015
The staff is always smiling and friendly.