June 14th 2020
Thank you for helping me tonight Cassandra. You are the best!
June 11th 2020
Always a Professional atmosphere
May 13th 2020
I love the spray tans here! The additives are a great way to give your spray the perfect hue! They also have robes you can wear going from tanning bed to mystic without having to go through the hassle of putting on to immediately taking off your clothes. But the best thing about Palm Beach is their friendly and knowledgeable team members!
May 9th 2020
Cass is so amazing, knowledgeable and helpful. She knows her stuff and is always willing to help and stays on top of cleaning the place and is so wonderful
November 28th 2019
Great service!!! I love the monthly subscriptions!
August 17th 2019
She was great forgot her name
August 6th 2019
The ladies are always happy to see me and very helpful with any questions I have!
July 25th 2019
Great service every time.
July 7th 2019
Most employees are very friendly and helpful, everyone has a bad day so the bad apples are understood too.The spray tan at 25th st location is very poor compared to 45th. The strength of the spray is maybe half and the result shows it, I can hardly tell the next day that I sprayed. I have been a regular sprayer now for over 2 years and believe my critique is valuable. I drive extra most of the time to go to the other location. I can imagine if someone is just trying it out and did the 25th location , they may not come back and give a poor review to others .
July 7th 2019
Everyone I have dealt with has been super helpful! Excited to be tanning here for wedding prep
July 5th 2019
Everyone there is always super friendly and very helpful! I always feel welcome and I always leave glowing! Not just from the tan but the staff as well always make you feel great
June 28th 2019
Went tanning on 6/26/19 and there weren't any goggles or a towel in the room. Never had this happen before at Palm Beach. Salon staff were friendly and the room was clean though.
June 17th 2019
The staff specifically a manager makes the experience worth while
June 14th 2019
I walked in wanting to lighten up my tan lines from vacation and the lady at the desk was so helpful! She even gave me a compliment tan! She told me what would be the best bed to help out my lines as quickly as possible and was super nice.
June 5th 2019
The girls are seriously amazing especially ALYSSA!! I have an amazing experience everytime!!
June 5th 2019
Alyssa was so helpful in clarifying my confusion about the package that I had recently chose for tanning. She was very personable and knows a lot about her job.
April 23rd 2019
It’s great! I just wish it wasn’t so expensive I feel when you renew you should get a discount
April 22nd 2019
Love the vibe in shop
April 9th 2019
It wants great I was at the Fargo site on 13th and I had Em she was amazing and very helpful
April 6th 2019
Great. Fast and friendly.
March 30th 2019
The floors are always dirty and in need of sweeping and some of the staff are not very polite. The lotions are also way too expensive.
March 24th 2019
The customer service was great, however I ended up burning some which I feel could have been avoided with advice from n bed choice.Still satisfied with my overall experience so far
March 8th 2019
No waiting, in and out and spray tan turned out very nice!
March 7th 2019
Everytime I walk in the girls are super friendly and welcoming!
February 28th 2019
The girls are so sweet!
February 17th 2019
The desk service is slow at times and should learn to prioritize the clients needs who are lined up and waiting. During the tan, I noticed over 5 bulbs were out, so that was disappointing, but the next tans many of them seemed to have been replaced, so that makes up for it big time.
February 13th 2019
Chrissy (I hope I have that right?! She was only one working 2.11.19 at 17th ave PBT. She was over-the-top-service and I loved it.
January 19th 2019
I was a user of your TANTIME notification. But it hasnt worked in the last month except for a couple days. Nothing on my end has changed. I have emailed PBT directly. HELLO anybody there!
January 17th 2019
Excellent and experienced staff and wonderful beds!
January 15th 2019
Very friendly employees!
January 5th 2019
My TANTIME app has quit working so i sent enail to customer service. But no reply. Maybe the whole system needs help. Ive filled our MANY of these surveys but never any reply. HELLO! Anybody there.
October 28th 2018
Well lets see. Ive been a 25th street customer for the 3 years it has been open. Its always clean with professional staff. But my complaint has always been the same. The Music selection in the booths always sucks. I dont listen to teen bebop rap crap. And can never find a channel that has country. So same complaint different day. No one reads these comments! Maybe just a robot sending these out.
October 13th 2018
Great staff at both locations.
April 28th 2018
PBT Fargo on 13th is always very clean. Staff is professional and make recommendations on their products. I love the Midnight Tan extender and Crystal Faces.
April 10th 2018
Over the weekend one of the beds was out of order. The level I’m in only has 2 beds to chose from. And there is usualy a waiting for one of the beds to open...
April 8th 2018
The employee was very knowledgeable of all the equipment and made it easy to aske questions.
March 25th 2018
Great experience. A loyal customer almost 2 years now! Knowledgable and friendly staff. Kailee assisted me on my most recent visit. Mind you, I am a hard person to sell when it comes to tanning product but Kailee was knowledge about tattoo care with a great bronzer! I purchased and loved it! Thank you for advice on healthy skin care and leading mee towards the right investment! Thank you PBT!! I love my TAN!
March 22nd 2018
First time there - even though it was busy the lady who started my account and showed me around was really nice and went through everything with me.
March 9th 2018
Always friendly! Super helpful.
March 7th 2018
The only issue I have is I had to wait about15-20 mins. One night to get checked in to tan, then ALL the beds ( in my membership type) were taken. If I would of not taken a lower level bed I would of waited even longer..
March 6th 2018
Workers are great and are very helpful when I have any questions. They made the start up easy for me.
February 5th 2018
Very NICE girl. She exsplained EVERYTHING and showed me ALL the beds, she was very nice,she knew her job....
January 26th 2018
All good except for one time recently I was put in the wrong bed. I'm paying for the platinum beds and was told I was going into a platinum bed, but ended up being put into a gold bed. Kinda annoying
January 18th 2018
I really liked that there was a lot of deals when I went. Most of the packages were lower priced than normal
January 11th 2018
The staff is very friendly and helpful. The beds are great and the rooms are clean.
January 11th 2018
Got a free tan!!!
January 11th 2018
Super informative about beds and lotion. Greatly appreciate it
January 6th 2018
Your employees are great. Very nice and helpful. Your company policies ruin the rest of it. If I want to go tanning twice within 24 hours and burn myself then that's my problem. Also, I only wanted a month membership, not to be automatically enrolled and get charged 40% more for the next month.
December 24th 2017
Halen has been super awesome every time I come in. Always explaining the beds and deals
December 23rd 2017
Same old problem. No (or very rarely) any country music in the beds. Im told the music is DECIDED on by corp in the cities.
December 3rd 2017
I enjoy the service, the beds, & overall the whole tanning experience at PBT.
October 20th 2017
Love palm beach tan! The only suggestion I have is either updating/repairing some of the fixtures that are experiencing “wear and tear” in the salon (spray tan booth vinyl is peeling off on the inside and the numbered foot plates have worn off, also the trash can is broken).. just minor details that could use some TLC :) staff is also super friendly!
October 17th 2017
staff is friendly and nice clean place.
October 5th 2017
Ive been using your salon on 25th street since it opened. Its been all good EXCEPT ive never been able to pin point why the salon beds dont dedicate at least ONE music station to us country music lovers. To many pop, hip hop or rap. I dont fall into any of those genres. Ive brought this up many times and same old same old. So it makes me wonder if these review's are read or just going through the motions. I was a PEOPLE manager for 25 years and thats not acceptable customer service in my world!
September 29th 2017
The attendants are always so friendly and helpful! No matter what, they take the time to ask how I'm doing, what my plans are, etc.
September 4th 2017
Staff is very knowledge. Beds are kinda difficult to get in and out of. They don't open as wide as beds I've used in the past.
August 1st 2017
Its always well managed and clean.
July 26th 2017
Staff is alwaynice. Very helpful & accommodating.
July 20th 2017
The gal at the front was great; worked with us as much as she could to get a decent price. But the prices are outrageous and being wrapped up into a year long plan so I can get a spray tan for under $20 is ridiculous. Especially when it's my only option within an hours drive when I'm only visiting for a funeral. So A+ for the employee. F for miserable prices.
July 6th 2017
Best tanning salon in Fargo!
June 21st 2017
Always pretty clean & very friendly staff.
June 17th 2017
Lotion prices are too expensive. You make people wait 24 hours down to the second before they can tan again... seriously that can be a huge pain and scheduling issue. There are no garbage cans or full length mirrors in the rooms.
June 13th 2017
Im not sure where/who selects the music. Almost never have country on the menu.
May 28th 2017
It was a great experience. Very nice and thorough with their products.
May 27th 2017
THe girls are always so sweet and helpful! Never a bad experience.
May 22nd 2017
Everyone was friendly and the rooms have been very clean.
May 20th 2017
Great customer service! the girls really know what they are talking about and help you!
May 18th 2017
Comfy and fast and very friendly
May 9th 2017
Staff is wonderful. Waiting for lotions to go on sale :)
April 22nd 2017
I had a great experience! The workers were very friendly and helpful! They got me a great deal, and I am excited to go back again!
April 11th 2017
The beds are outdated, lotion selection is limited. The 24 hour rule down to the second is absolutely ridiculous.
April 5th 2017
Love the stand up bed.
April 1st 2017
The staff was super friendly and helpful to ensure my first visit kept me coming back! I wasn't sure which membership to get but Amber helped me decide which plan suited my needs best! Highly recommend this place!
March 26th 2017
Everyone is always so friendly and the quality of the products/beds and cleanliness of the salon are great.
March 19th 2017
First time at your salon and the ladies were friendly and very informative of the product they were promoting.
March 18th 2017
Amazing service and staff.
March 15th 2017
Amazing staff very nice and friendly
March 11th 2017
Awesome staff..awesome beds
March 11th 2017
The service is usually the tops. My only complaint is finding a good country music station on the stand up beds.
March 7th 2017
Friendly staff and clean facility. The only suggestion I would have is to have a small garbage can in each room. Thanks!
February 28th 2017
Best tanning experience ever.
February 27th 2017
I was told I would be reminded prior to being automatically charged another month's fee. This is not the case. I was not texted, emailed or anything. This is the exact reason I do not agree with this type of business practice. People should be able to choose the length without the hassle of forgetting to "freeze" their account.
February 24th 2017
The girl that helped me was great and so friendly.
February 15th 2017
I have really appreciated all the employees working there. All of them have made sure I knew the latest deals or promotions. Informed me of the differences in packages, showed me all the features of the beds and just showed overall knowledge of products and equipment. It's a great place to go.
February 9th 2017
Love the beds
February 7th 2017
AMAZING STAFF! One of the many reasons I continue to keep coming! Always smiling, friendly, and helpful!
February 6th 2017
The gal at the front desk (I'm sorry to say I don't remember her name) treated me like her best and only customer. You don't get that kind of service very often so when you do, it gives you a good feeling. Great way to start a person's day!
January 18th 2017
Always friendly staff and know their products to answer all the questions I have!!
January 8th 2017
I had a wonderful experience! Staff was very friendly and knowledgeable about products. I look forward to returning to soak up some rays!
December 29th 2016
I just love tanning at PBT as the tanning specialists are always so friendly, the beds always sanitized and the salon clean.
December 29th 2016
December 10th 2016
Staff were awesome very detailed and thorough with presentation. Alecia seemed to enjoy her job and have almost a passion for it, she responded to every question we had and did not seem lost. She made the experience great walked through everything thing we needed to do up to our cruise and if we wanted to maintain after. Great
December 2nd 2016
Typically both Fargo locations are great. The service is always friendly and outgoing. Very knowledgeable about the beds and products. A few of my past visits have had technical issues though. Both of these issues occurred at the 45th street location. First time the spray tan bed stopped working mid-tan. I had to wait for the other patron to finish in the other room so I could use that room to finish the second half of my tan. The other technical issues was that all the computers went offline so it was difficult to check in and tan. I know things happen though. My last visit was great!
November 24th 2016
Everyone's is so nice and knowledgeable. I woulda recommend Palm Beach Tan to anyone!!
November 15th 2016
The girls working are so helpful and friendly. They make me feel welcomed like I've been going there forever even tho I just started. I would recommend Palm Beach Tan to anyone.
November 13th 2016
It's always so uplifting when I go to palm beach tan! It's kinda like going on a vacation in just a few minutes!
November 2nd 2016
I love the manager Alicia. She always gives good product advice and is really friendly.
November 1st 2016
Awesome customwe service generally. Variety of tanning options for all. I love different deals. My favorite tan is platinum level.
October 29th 2016
Everyone is always friendly and I always leave happy.
October 27th 2016
Everyone is usually always so friendly! It's quick and easy to get into the bed I want, I rarely ever have to wait.
September 15th 2016
Would give 5 stars but a couple of beds have burned out light bulbs that have not been replaced. I let the staff know multiple times about the bulbs.
September 13th 2016
Every one there is very helpful and courteous. Salon is very clean and inviting. Highly recommended palm beach tan!
August 23rd 2016
This salon has very dirty in rooms. I dropped something by the bed and was astonished by the dust mites and dirt all over the floor. I pay $80 a month for my package and the least I want is a clean tanning environment.
August 21st 2016
I always receive quick efficient and professional service when I walk in the door. I look forward to seeing the smiles when I walk in each lunchtime.
August 14th 2016
I always have a great tanning experience with Palm Beach tan! Never disappointed!
July 25th 2016
Very helpful, informative staff
July 15th 2016
The service is always top notch.
July 14th 2016
Great service today!
June 25th 2016
Always enjoy the staff! The girls are super helpful, knowledgable, and work efficiently. I also enjoy that I can always count on cleanliness being a priority.
June 17th 2016
You all rock!
June 16th 2016
Cierra, Brittany, Megan, and a host of other girls are GREAT!!
June 16th 2016
Cierra, Megan, Brittany, and many others who I am unsure of their names -- GREAT STAFF!
June 14th 2016
No natter what time I go to tan the staff is always cheerful.
June 12th 2016
I love the Beauty Angel. I'm in daily during the week for my moment of relaxation. Thanks.
June 3rd 2016
Megan W. was great! She showed me all the beds and levels and gave me the grand tour. The place was immaculate, and that was something I really wanted to see. You could tell that she was proud of the salon also.
May 23rd 2016
I really enjoy tanning at PBT....the staff is super friendly and very knowledgeable about your products...keep up the excellent job :)
May 15th 2016
Friendly and knowledgeable staff. Always greeted with a smile when I arrive.
May 13th 2016
The salon time is alwas good.
May 13th 2016
Always friendly and nice to visit with..wish I wouldn't ALWAYS B IN SAME BED THO..
May 12th 2016
All Associates, are very polite, friendly, and knowable. It's always a upbeat happy place to go.
May 6th 2016
Great place, nice staff! Love spray tans!!
May 5th 2016
Every time I come in, the employees have great knowledge on beds and products. They always make amazing recommendations and help me achieve a great tan!
May 3rd 2016
Excellent Service everytime!
May 3rd 2016
I really appreciate the help I received as I went in for my 'first ever' spray tan. The girls were willing to give me their full attention and the manager was very knowledgeable about what colors, accelerators', and other products I should use to help extend my tan. However, I was disappointed as I looked at the "rewards for sunless tanning". The reason I switched to spray tans was to avoid UV exposure; so for me, it doesn't make sense to have rewards that include an upgrade to a tanning bed. I also looked at the other 'tanning bed' packages reward systems in which they are able to upgrade to a spray tan. To me this doesn't make sense. If I signed up for a membership for sunless tanning shouldn't the sunless tanning rewards go to those with that specific membership and those with tanning bed packages be able to upgrade to other beds? Especially for those who have paid for the $20-$30 membership as they essentially are paying for ONE spray tan per month. For half the price of that of an unlimited package (an average person would typically only need 4 spray tans [1 per week to last a typical month] other than special occasions); thus if I'm paying half the price shouldn't I be able to receive at least 2 spray tans per month? Or at least get the rewards of extra spray tans since that's why I came to Palm Beach in the first place? The rewards that are set in place to the sunless membership are essentially of no value to me (or anyone else who wishes to avoid UV exposure). Other than only being able to get 1 spray tan (even with a membership) and the issues with the rewards program; the quality of the tanning salon was great, the staff were super helpful, and the quality of the spray tan turned out amazing!
April 28th 2016
Everything was great, very clean. Lesley the employee that assisted me was very helpful and on top of things. Her service got me in, out and on my way. It was a great experience.
April 23rd 2016
I enjoy the relaxation as well as the professional insight on the questions I have asked. Everything is always nice and clean. Thanks.
April 22nd 2016
I came in not really knowing exactly it was that I wanted, and ended up leaving happier than expected! Staff was beyond friendly and very helpful to me in making the most of my experience!
April 14th 2016
I would rate it a 5 if they didn't try to sell me something EVERY time I come in. No I don't want to buy any. Normally I come in on my lunch break, and that 5 mins your trying to sell me something is wasting my free time. Maybe only offer things once a month.
April 12th 2016
Great facilities and friendly staff!
April 12th 2016
The staff/management are always fun to work with
April 10th 2016
Always pleased - please open a store in Aberdeen, SD!!
April 10th 2016
Always exceptionally clean and the customer service is wonderful! Thank you ladies!!
April 9th 2016
All of the beds and packages were explained in good detail. Lesley was really polite and helpful.
April 5th 2016
Everyone is so friendly. They go above and beyond. They answer all my questions. Will keep going back.
April 2nd 2016
Great experience. Staff is informative and always greeted with a smile.
March 25th 2016
The employees are friendly and informative. The facilities and machines are kept nice and tidy.
March 22nd 2016
Very relaxing, although it would be nice having the radio inside the rooms that u can control from the beds
March 17th 2016
Great....the lady that helped me was so friendly and outgoing!!!
March 17th 2016
Love the staff at PBT!!!
March 14th 2016
March 11th 2016
I love Palm Beach Salons! The only tanning place I will go! They are the absolute best!
March 9th 2016
A great place to go. Great staff. Just takes to long to get a bed fixed when it breaks. Sun angel is the one I use, and when it's broken for 3 weeks I shouldn't have to pay my full month fee
March 9th 2016
Great customer service!
March 4th 2016
My initial meeting and sign-up went well with Belinda and she was professional and very customer service oriented. When I returned for my next visit, I was asked to wait while the two people at the counter discussed signing up at length with two prospective people rather than just allowing me to get into a room and start tanning. Another person and myself waited over 15 minutes to be put into a room. I wondered if I made a mistake coming to Palm Tan at that point. Neither were Belinda but I don't know their names. Very poor customer service. One of them should have taken us and put us in and then continued with their initial orientation, which happened while I was there initially and I didn't mind. I thought you would want to know that this happened. I will be trying the other location going forward.
March 3rd 2016
Belinda was great. She walked me through some new lotions. She was awesome and super friendly.
March 3rd 2016
Diamond member who buys menu products. Some CSR ARE SNARKY while others deserves promotions.
February 28th 2016
The girl helping me seemed new to the job based on tiny questions she asked her coworker, but was so knowledgeable about beds and lotions! She made me feel comfortable in a new facility and even sold me a moisturizer!
February 18th 2016
PLEASE OPEN A PALM BEACH TAN IN ABERDEEN, SD!!!
February 15th 2016
Love the beds at this salon! Love the service even more...every single employee is helpful and respectful! I do not however, care for how expensive single sessions are when you are on the Stay-&-Save program! That is definitely something that can use improvement.
February 10th 2016
I love the salon and the employees. I wish they had a better selection of music. Very rarely any country music on it. Thank you.
February 8th 2016
Very friendly, they knew everything, they made me smile when I walked through the door, which is very hard to do!, , I would recommend palm Beach to all my friends!!, plus it's close to my house, which I love! !
February 3rd 2016
Super helpful employees-gave great samples and advice to get the best results for the tan I'm looking for! Clean store and clean beds!Overall, great experience!
February 3rd 2016
I love coming to the salon, everyone is always helpful and extremely polite.
January 29th 2016
Just average. I am seriously considering canceling my membership and going to another salon. Some of the new employees that have started at the salon on 13th are rude. Will barely acknowledge your arrival. Have noticed the decline in friendliness in the past few months.
January 28th 2016
Love coming to the store. Great employees that know there stuff. Rooms are always clean and ready to use.
January 26th 2016
I just wish the beauty angel was a lay-down bed like all the others. I like my time in the "light" to be relaxing. Standing for 12 minutes is not. But, I do not want the UV light.
January 26th 2016
Customer service is great and staff is very friendly. The one downfall I do have about this company is that I feel like every time I go in to tan, I'm being pushed to buy products that I don't want. I don't need a new lotion every week.
November 7th 2015
Love!!!! The staff are so sweet!
November 6th 2015
I love Palm Beach Tan. The beds are the best and very relaxing. The staff is very nice and extremely helpful. I am so glad I switched from a previous place.
October 2nd 2015
Always clean, always friendly and helpful.