February 6, 2019
I tanned at the 42nd & Dodge street location in Omaha, Ne. Megan, I think that’s her name is awesome!!! She is the friendliest person EVERY time I am there. She is short & wears glasses, young, sweet person!!!
January 17, 2019
Wonderful! Clean friendly
January 11, 2019
Amanda was very quick to help and get me set up!
January 8, 2019
It was good, clean and the girls are always cool.
December 30, 2018
As always, the staff at the 84th & Giles location is always helpful and professional!!
December 30, 2018
I’ve been tanning with palm beach/Ashely Lynn’s for over 30 yrs and it has always (with very few exceptions) been very pleasant exorrience
December 20, 2018
All the gals there are very accommodating & friendly
December 9, 2018
Overall experience is great, just wish your prices were a little lower and that you could just tan everyday as long as it's the next day instead of doing the 24 hour rule. I have tanned at quite a few places and your prices are higher than theirs.
December 6, 2018
Great, friendly staff!
December 5, 2018
As always, I thoroughly enjoy visiting the 84 and Giles location. The associates are always friendly and knowledgeable!!
April 21, 2018
Erica and Selena were great!
April 10, 2018
All the girls are very friendly and make sure I know about the newest products and what is best to use when. I changed my form of payment last night and that was easy too.
April 6, 2018
Don't remember the gals name last night
April 5, 2018
The staff is very nice & always helping find the best products to achieve the color I want!!
March 28, 2018
Great customer service, love the beds The manager, Brandi, is awesome!
March 21, 2018
Jenny was really sweet on my visit a couple weeks ago. It was like talking to an old friend. She is super genuine!
March 8, 2018
Nice facility but a bit pricey
February 28, 2018
Love the customer service you receive at the 96th and Q store. Always very friendly and helpful!
Place is always clean
February 26, 2018
The rooms are very hot with no air circulation and the bed fans shut off when the bed shuts off. The overall temp in the salon was very warm as well.
February 25, 2018
Very friendly staff and very little wait time. Very relaxing experience.
February 22, 2018
Went to tan on a cold night- salesgirl let me know I had a discount for an upgrade- I bought the upgrade- it was wonderful. The salesgirl was very friendly and knowledgeable. Thanks!
February 4, 2018
Customer Service is great and always friendly. I enjoy going here
February 1, 2018
Very kind & knowledgeable staff!! Made the experience delightful!
January 31, 2018
Dakota was fantastic! She explained my upgrade options and sold me on it!
January 29, 2018
Greeted with a smile and reminded I still had discount available on lotion that I like. Lovely experience as always.
January 26, 2018
Excellent customer service.
January 17, 2018
Cleaner salons and beds would be nice along with more level 1 beds and better room circulation.
January 6, 2018
Always a positive experience. Some times then
mistic doesn't work but it's ok I get the things break and understand that
January 5, 2018
I love tanning here, great customer service and great beds!
December 27, 2017
Always enjoy tanning at the Bellevue NE locations. Love Jessica & the other gals. This is where I always go now & love that they know who you are when you walk in the door.....
December 2, 2017
I love the 90th and Q. location
November 10, 2017
Always greeted by the staff with a smile, thoroughly enjoy my time in the sun bed, and it's always nice that they ask if you enjoyed it.
October 29, 2017
Great service and great people!
October 15, 2017
Great experience. Awesome customer service and she did a great job explaining the different benefits of different lotions
September 24, 2017
Associate very helpful & friendly! Let me know about Platinum upgrades on my account & I got a great deal on lotion!!
September 3, 2017
Great people !
July 15, 2017
Love tanning at the Bellevue Nebraska location. Jessica & the other gal's are wonderful to work with. I think what I love most is that they take the time to learn your name.
June 19, 2017
The girls are always helpful and very nice.
June 17, 2017
I have been a member for a number of years and just received a reward for free 30 day GOLD upgrade, which is wonderful, but I already purchased the "upgrade" sale that is going on and was told that it cannot be extended to the end of my package that was purchased. VERY DISAPPOINTING!
June 16, 2017
Brought a friend in as a new custoner
June 14, 2017
Promptly greeted, was told about discounts on my account without being overly persistant, and quickly checked into a bed! Great overall experience!
June 14, 2017
Every time I come into tan is always a wonderful experience. I love all the ladies that have helped me. Special thanks to Jessica, she is wonderful. I love tanning at the Bellevue NE location. Its always wonderful to go in & everyone is so nice & helpful. Love all the smiles. What I think I love best is that they actually know your name & that means so much.
June 8, 2017
Had a problem with my account , the manager took care of it immediately . I've been a customer for many years. I really appreciated her response.
June 5, 2017
For the most part the girls are nice, but the viper machines in this place go down all the time and that is my bed of choice pretty disapointing it's been happening for years
May 18, 2017
I had my account frozen for a couple of months because I wasn't able to go often enough to justify the cost. When I received an email offering a $25 credit to spend, I decided I would reactive my account. I forgot to show them the email that day, and when I went back they informed me it was only good that day. Good customer service would've reminded me or honored it. I would still like to see a limited plan for those who cannot go every day. The upgrades have gotten expensive & the lotions are almost untouchable even with discounts
May 13, 2017
I go to the Bellevue NE location. Love the gals in this salon. They are always so nice & friendly. The salon is always very clean.
May 11, 2017
I have been a member for numerous years and have seen many changes. I do not understand how the long time members are not rewarded after continuous membership. This is very frustrating and disappointing. Customer service seems to have gone by the wayside as well. I have filed complaints and nothing seems to improve sadly. The lack of professionalism is astounding at some locations. Cleanliness is a whole other topic...I was given a DIRTY towel at one location recently. As explained in filed complaints, I am on the verge of pulling my longtime membership to go to a place closer to home, the only thing keeping me is there is one particular employee that is always courteous, friendly and outgoing.
May 8, 2017
Bailee is always very happy and helpful
May 5, 2017
Great experience! Very friendly employees! ?
May 2, 2017
Everyone is friendly, I rarely have to wait, and the location is clean.
May 1, 2017
The staff at 96th and Q are always friendly and nice.
This past Saturday 04 29 17 the girl working was AWESOME and so friendly.
She took the time to explain the levels and different lotions.
I really appreciate that she took the time with me.
April 27, 2017
almost all the girls are pleasant.
April 26, 2017
Had a mishap with the first bed, took a bit to get resolved, but it finally was.
April 20, 2017
Just started back and the ladies have been very helpful
April 13, 2017
The two gals that have been helping me this week were wonderful. Whoever runs the Facebook page is great too......
April 11, 2017
Molly always seems to know what I am looking for!! Awesome employee!
April 11, 2017
I'm so happy that you have Bailee working there. She is very helpful, and greets me by name as soon as I walk in the door at the 96th & Q street location.
Bailee is knowledgeable about the products that she sells, and makes me aware of any specials going on.
I'll drive 8 miles farther to do my business because of the customer service I get at 96th & Q street, where I've been tanning for about 10 years now.
April 9, 2017
I really like tanning at 96 and Q as the rooms are well ventilated and it's always cool as well as clean
April 1, 2017
I like PBT, however if I want to use the good quality bed that I pay close to $80 a month for I have to drive clear West from where I live. I understand that the demographical area of the one I live close to is not as high income as the West Omaha salons, however the 96th Street paying customers should not have to settle for the outdated look & feel of that location.
March 25, 2017
Customer service is great!!! The girls are always friendly! The salon is always clean! Tanning beds are always great and super clean!!
March 24, 2017
I go to the salon on 96th and Q (Omaha, NE). Everyone is so friendly, but especially receive GREAT service from Tawnya (I think that's how she spells her name). Most times before I even walk in the door, she has my account pulled up and is ready for me to enter my PIN. That's GREAT service!
March 21, 2017
Store leader saw three people waiting behind another customer who the Asst Store Leader was signing up as a new customer. The three of us were existing customers who were waiting for over 15 minutes. The store leader was on the computer and never offered to check the rest of us in. I was on my lunch hour so it was a bit frustrating.
March 10, 2017
Love tanning there. Tatiana always has a smile on her face when I see her!!
March 7, 2017
The rooms at 168 and Harrison are always so hot, due to no good ventilation/circulation. The rooms are not as clean as they used to be either. Also, there never seems to be the same employees. It would be nice to be rewarded on more levels after being a member for YEARS (since 1999).
March 3, 2017
The girls that work in the salons are really sweet. They are friendly with customers. Great experiences.
February 20, 2017
Sarah is so sweet!
February 16, 2017
The blonde girl who has helped me the last few times I have been in is just the sweetest! She is very helpful and informative! I greatly appreciate it!
February 8, 2017
I inquired about a sale lotion...it was $79 went to another location and it was $67!!
January 28, 2017
Tawny Perkins helped a lot with lotion choices. Very patient.
January 27, 2017
Great place to tan
January 6, 2017
I go to the Council Bluffs and 96th & Q locations and every visit is wonderful! The customer service and the knowledge is unbeatable. The girls are always up beat and positive.
January 5, 2017
I love going there, the employees are so nice and helpful!?
December 1, 2016
Love the ladies who work there!!
November 30, 2016
Location could be cleaner and associates could be friendlier. Sure miss Arielle and Stephanie, they were very friendly. The beds need to be fixed/updated. The mister do not work enough to make a difference.
Also, rewards need to be given to ALL members. This is very discouraging, as I have been a member for almost 17 years.
November 29, 2016
Great service and quality for a super price!
November 15, 2016
Friendly staff, clean store, exceptional service
October 29, 2016
Molly is awesome!!!
October 29, 2016
My experiences lately at 168 and Q location is not the best. I miss Arielle, after just a couple times she remembered my name but Bailey and her team do not and I still have to spell my last name numerous times. They are not very friendly either. I understand there are many people who come in and out of the store everyday but other employees were much friendlier and helpful.
Also, I believe that in order to keep customers they should be rewarded for being long time customers, PBT does not acknowledge their longtime members. The salons are also not the cleanest, there are always bulbs out in the beds or then beds not working properly. I understand the expense in keeping a business running but when I'm a paying customer, customer service should be of utmost priority.
All of the above being said, I've been a customer for 17+ years
October 29, 2016
Very helpful employee named Dakota, helped me save money of when I should unfreeze my account! Super sweet girl!
October 27, 2016
I love the staff at both locations that I use. They are always friendly and know me by name. The beds are always clean and rooms look great
September 27, 2016
Kaliegha and the entire staff are very knowledgeable and very nice and they always remember your name which is nice too
September 22, 2016
Great customer service. All workers are great about informing customers about deals available to them. Tanning beds are great. I love all the deals to take advantage of. Hardly ever have a wait time.
September 16, 2016
I would like an affordable plan for people who only want to tan 4 to 5 times a month. I would also like prices on lotion to be more reasonable & shown on the shelves for purchasing
September 15, 2016
Tawny is always on top of her staff and her store. Kaleaiagh (sp) is always a joy to visit with as well. If I ever have an issue at another store in the past Tawny has gone above and beyond to retain me as a customer and resolve the matter today. That is why I have remained a Palm Beach Tan customer and will only do business out of her store.
September 5, 2016
Usually have to wait for them to clean a bed, even if the bed is not in use at the time.
August 24, 2016
People very nice always clean.
August 20, 2016
Bed 15 at the 96th and q area the fan has been broke for over a year after multiple times in mentioning it, it still doesn't work
August 17, 2016
I've been a member since 1999 and would like to see more "free tanning" rewards for long time members. The beds are not always the cleanest and normally have at least one bulb out. I do LOVE how some of the girls (Arielle and Stephanie at 168 and Q) always know my name and all I do is scan my finger and I'm off to a bed!!!! Quick and easy! Plus Arielle knows the sales to tell me about because she has taken the time over the years to get familiar with me and my preferences!
August 10, 2016
The staff at 96th & Q are very friendly; helpful and professional.
July 1, 2016
Very knowledgeable staff w great customer service. A good sales lady without being pushy.
June 30, 2016
I love this location. The staff is AMAZING and the equipment is great too.
June 26, 2016
I always get Awesome service at the 96th and Q location. Tawny really does a Great job...
June 9, 2016
I love tanning there and Molly is always so helpful!! Great employee!!!
May 11, 2016
Its not very often that I am treated really nice but the gal working at this salon is very nice. I did not get her name but she seems to go out of her way to make you feel welcome. Other salon's that I've went to seem to act like customer's are a bother.
May 10, 2016
Had to wait 15 minutes to get in tanning bed due to none being cleaned and the beds fan didn't work it was broke
May 6, 2016
Would be helpful if we could use are money on are account for upgrades not just merchandise
May 4, 2016
This is for all locations. Rooms could be cleaner and it would be nice if the beds sprayers would work as they are supposed to. Also, it seems that there is always at least one bulb if not more out, this is especially true in stand ups and level 1's. It would also be nice to have a reward system in place where we receive emails and actually received rewards (especially for members that have been with Ashley Lynn's and PBT for 20+ years.
May 4, 2016
Tawny always goes above & beyond to make you feel welcome i.e.: greets you by namewith a smile, knows your preferences & always has a little positive chit-chat. :)
May 2, 2016
I really never tanned until Palm beach tan and I have to say it's absolutely amazing! I love it!
April 20, 2016
The staff at this location is wonderful. Always friendly and welcoming, no matter how busy they are.
April 17, 2016
The gal who helped me was very pleasant and informative in regard to
April 13, 2016
This place has great service and nice people! I have been going here for 4 years! Never had a bad experience.
April 11, 2016
I have been a customer for over 30 yrs
April 5, 2016
To much pressure to by lotion, also the lotion is expensive for some.
April 5, 2016
Would like to see more and better upgrade specials. The staff is usually very friendly.
April 3, 2016
Rooms and beds could be cleaner. Associates are usually very nice and friendly, especially nice when they can remember your name from one visit to another....makes it more of an intimate visit!
Sure do miss the secret shopper visits that Ashley Lynn's did as that seemed to help with cleanliness and friendliness of associates.
March 31, 2016
I think when you come back to tanning after being in a hold for quite sometime that perhaps the girls could show you the new beds & how to use them. I had absolutely no idea, it was trial & error.
March 30, 2016
i have tanned here for 2 yrs. we had just moved here from texas. 2 weeks ago one of te girls told me i had 10.00 in merchandise. that us the 1st time anybody has let me know of that. not to happy. i did tslkto the msnagr on monday regarding this she ssid it was sent to my email. guess what my email not in the system. im not upset just a little disappointed.
March 5, 2016
The beds are hardly ever cleaned right the only store that is ever awesome is 168th and Burke
March 4, 2016
never a problem, very friendly
March 4, 2016
I go to the 96th and Q location and have always been greeted with a smile!
February 28, 2016
The beds could be a little cleaner along with the rooms. Otherwise customer service is awesome at 168 and Q!
February 24, 2016
February 18, 2016
The staff is always amazing and friendly.
February 13, 2016
Thank you. Everyone there is friendly and helpful.
February 4, 2016
The associates have much better attitudes than before however, every time i go in theres lotion splatters on the walls/door and the floor i can tell hasnt been swept. I go to hop in the bed and i have dirt/sand/who knows what else on the bottom of my feet... yuck! Also, the girls need to be cleaning the bed top acrylics much better... they seem quite neglected
February 2, 2016
Great place I think employees need to man sure they clean beds better though
January 31, 2016
Staff is good, but the place needs updating and the music pumped out of the machines at all locations sucks beyond words...seriously none of that music is played on the radio or maybe a couple songs are but it is awful.
January 29, 2016
The location I use in Omaha is ok....staff is always changing & it could be a little cleaner. I wish I could buy unlimited month packages only. HATE having to freeze my membership when I will never use it in the summer months!!! Any time I try & call there no one ever answers the phone. Very annoying & very unprofessional. Most likely ending membership in the spring.
January 28, 2016
The girls at the salon are so cheerful and nice! The loyalty program and email updates are the best! The all-around service is unbeatable.
January 27, 2016
It's a clean salon and few people so rooms/beds are not too hot. The employees are not very friendly and at times unprofessional.
January 27, 2016
The girls are always very nice and quick to get me in, the beds always look and smell clean. I also like that they give you a towel and eye goggles.
January 27, 2016
Great customer service and I'm always in and out quickly. No complaints.
November 13, 2015
I like PBT, the employees are always friendly. But I see small inconsistencies in the quality of service provided. I think implementing a secret shopper program would help incent the employees to provide consistent service to all clients.
It is a successful tool in many industries.
November 13, 2015
I wish there were more free upgrades no matter what level you are at. My account gets money taken out of it every month just like everyone else. I would like more free upgrades.
November 7, 2015
Would give 5 stars, but the music you pump out to the beds is so horrible.
November 7, 2015
I love the beds at PBT but the girls really need to lean to clean the beds better every time he top of the bed is just so dirty w figured prints and etc and I have told them time and time again. I feel like it is a simple task to there job! I guess I have to ask for cleaner each time.
November 6, 2015
The staff is always friendly, and the store is always clean
November 5, 2015
I use many locations, and they have all been great. I do have a question, Ive been with Ashley Lynn now Palm Beach Tan for years. I thought I get free upgrades at least once a year for a couple months? I usually get them around this time but i haven't received any info. yet or do you guys not do that anymore?
October 4, 2015
Really friendly people. Equipment is not all new, so some of the buttons are worn. Otherwise, a pretty good experience.
October 2, 2015
I actually contacted one of your competitors first. They were not friendly and they made me feel like I was a bother. Your staff on the other hand was super friendly and didn't mind how many questions I asked, and they walked me through everything. I appreciate the great customer service.
October 2, 2015
I have been a member of Ashley Lynn's/PBT for over 16 years and the rooms and beds could always be cleaner. The beds are never 100% operating as they should (mists do not work, aroma/scent does not work, bulbs always burnt out, etc.) The worst thing is when PBT came into the picture, they got rid of the secret tanners to do mystery "shops", as that is when it all seemed that things got a tad better.