February 13th 2020
February 4th 2020
Nice employees and clean facility.
August 12th 2019
Always a great experience, The girls are always in good moods
August 11th 2019
Great customer service!
July 24th 2019
The manager remembered that I had my eye on a lotion a while ago that I really didn’t want to pay full price for. She let me know a deal was going on so I was able to purchase it at a lower price! ☺️
July 1st 2019
I always have a great experience when I tan. The girls at Cheviot extremely helpful always smiling.
June 29th 2019
Roxy greeted me by name and checked me in. Offered me a suggestion for mystic and reminded me of my 30% discount and the cost for the product I always use
June 26th 2019
I think the employees are very friendly.
June 26th 2019
Friendliness and clean
June 14th 2019
Whenever I visit PBT it is clean and they are so helpful... very nice associates I couldn't be happier unless prices on the bigger beds were much cheaper...
June 14th 2019
Lobe the staff at the White Oak Cincinnati location. Always kind and attentive
June 12th 2019
Great time when ever I go. Friendly employees and very helpful.
June 5th 2019
Great group of employees
May 13th 2019
Ladies in that store are always so sweet, friendly and helpful!
April 22nd 2019
I was visiting the White Oak, Ohio location this past Saturday and was greeted so warmly by the Store Manager. She took her time to show me different products that would meet my need and did not try to over sell to me. She also helped me switch my sunless package to a lower price and was so patient and kind. It was definitely a friendly surprise since I usually attend a different location and am never treated so kindly at other locations. I will be visiting the White Oak, Ohio location more often.
April 19th 2019
April 16th 2019
Overall I’m happy with my experience. I recently bought a very costly tanning lotion to find out it was 30% off the very next day. I was told by the store manager that she was not able to honor the sale price. Most companies will honor a price adjustment if it is within a certain time frame. She also said she was not able to do it because I had already exchanged an item. I was not happy with my initial purchase so I exchanged it for a more expensive item. I’m not sure how that would have any factor in this situation. Furthermore, when I originally bought my lotion a week ago, I asked the person working if there were any specials, her reply was not right now. Immediately after that the store manager told me yes, she then sold me a lotion at retail value (minus my tan dollars, which I don’t consider to be a discount). Perhaps they work on commission. It certainly is not customer friendly to make it sound like you are offering a discount when in fact you are not.
April 15th 2019
I always have a good experience. I LOVE PBT!!!
April 10th 2019
Love the staff and how clean the facility is. Prices are a little high for products and spay services and sometimes the music doesn't work on certain beds.
April 7th 2019
The manager and staff at the White oak location are wonderful, always helpful and kind
March 25th 2019
For the money I pay monthly it is definitely upsetting you all are ALWAYS running out of island kyssed.
March 14th 2019
The girls working at the White Oak store are all very nice & friendly. They are always willing to answer any questions & when I look at the products behind the counter they will check the prices for me & if there on special they figure the price with it & believe me I can ask the prices on almost every bottle up there & they don’t get impatient or try to rush me or push me to buy the expensive one, they don’t push me to buy any of them & I really appreciate that! Thank you.
January 11th 2019
Staff is always welcoming and helpful. Sam goes above and beyond
January 1st 2019
Love my palm beach tan! Staff is always so helpful and corteous.
December 28th 2018
Staff are always so very friendly and helpful!
December 21st 2018
It's always very courteous and professional
December 9th 2018
The staff have been very efficient, helpful and nice!
December 8th 2018
Nice staff, clean store, upbeat music.
August 29th 2018
The ladies that work there are efficient and friendly. My location is always clean. The only complaint I have is the 24 hours to the second policy, it is frustrating.
May 27th 2018
The employees are efficient and friendly, the salon is clean, and now that the 24 hour policy is 23 hours, it works perfectly for me. Thank you!
April 30th 2018
Very convenient and affordable. The staff was extremely helpful and nice.
April 22nd 2018
Great service and helpful employees.
April 9th 2018
Not too thrilled with one of the ladies. Not friendly or very helpful.
March 17th 2018
Great service and great employees.
March 17th 2018
Friendly and informative
February 27th 2018
Great service and friendly staff.
February 12th 2018
polite and helpful workers
February 7th 2018
Very friendly employees, always smile and helpful.
January 31st 2018
All the girls that work there are awesome ! I want to smell the tanning lotion before I buy it .Always helpfull
January 21st 2018
I’m back from last year and year before the radio stations or CD whatever it is is terrible wish it was upgraded !!!! Dislike a lot !!!
November 11th 2017
Everyone was very friendly and helpful. Megan was very knowledgable of the products and very up front on prices. No surprises just very happy.
September 2nd 2017
Megan was bery sweet and made the experience great!
August 30th 2017
Great experience every time.
August 24th 2017
All of The girls are always quick to get me in a bed and always smiling and friendly, everytime I come in :)
August 21st 2017
Courtney is always amazing. Very knowledgeable in regards to product
August 20th 2017
Omg, I am new to spray tanning, I am totally in love! Courtney was very thorough when explaining the process giving me tips to make it look natural a and last. All of the employees are super friendly, I go out of my way to go to that location.
August 14th 2017
Friendly staff and great service.
July 28th 2017
I walked in & immediately received help. The worker was friendly, & keeps the store very clean! I love my local PBT.
July 17th 2017
Friendly staff and great products.
June 25th 2017
Excellent service and friendly and helpful employees.
June 12th 2017
Staff is always friendly and very informative. Prices are steep though.
June 12th 2017
Great to reactivate and having some color. Staff was very helpful and friendly.
June 11th 2017
The girl helping me was very knowledgeable. When I signed up yesterday, I didn't get all the information that I needed and was signed up wrong. She was able to quickly resolve that problem and fill me in on some important information. I didn't have a bad experience yesterday, but I'm more comfortable today.
May 31st 2017
I think you have a great manager. She's very helpful and always tries to make you feel important. I think some of the staff are uneducated to policies and deals. For example, I wasn't told that my boho deal was just for one certain bed but after 3 visits and bed wasn't available I was told. Anooexample was when I first started backup with your company after a couple years and didn't find out about entering a password till my second visit. Again your manager knows her stuff and explained everything and always takes interest or ask's who did you talk to last. I believe they let go of the person whom mislead me, but yet again your manager was professional and instead of saying the typical answer, well she's fired or doesn't work here, she listened to me and made a solution and didn't throw that person or your company under the bus. Even though your policies are on paper, by the way my first visit I ever got until I came for my second visit and the manager informed me and set me up with a pass code and gave me paper work. Just know it would be nice to be verbally informed in a short version what they say like what the manager didnwoth me. I've spent a lot of money in the last month with your company. It would have been a good selling point when I kept doing the boho plan to say, well if you upgrade your package it would cost you (for example) $60 but if you do bogobits costing $47. Well yeah, I'm going to do the upgrade. Another thing I would suggest is tile, grout cleaning every few months. The grout doesn't match. Your place is very clean but I didn't notice that. Overall, I'm very happy with your company but they could use some suggestions.
May 24th 2017
Pleasant staff and clean environment.
May 23rd 2017
The store is clean, the staff is nice, but the "24 hour" policy is EXTREMELY annoying.
May 18th 2017
Courtney was well educated and very helpful in showing me around and explaining the beds and plans.
May 16th 2017
Friendly employees and great products and services
April 30th 2017
Friendly employees and great services
April 17th 2017
Great overall 1st experience, the girls were very helpful and explained everything in detail!
April 15th 2017
The staff are extremely helpful and nice.
March 29th 2017
The people are very nice and extremely helpful.
March 24th 2017
Courtney is awesome!
March 11th 2017
Great Service! Brittany at White Oak was very helpful with helping me decide what membership was best for my skin as well as picking out the very best lotion. She also went over the amazing upgrade deals that I will receive with my membership. The store was very clean! I felt very welcomed and cant wait to continue tanning for my vacation!
March 3rd 2017
Love this clean friendly staff and always smiling facility
March 3rd 2017
Pleasant staff always welcome you in. Clean and relaxing
January 23rd 2017
so far so GOOD
January 14th 2017
Staff is always pleasant and welcoming. It is easy to get in and out. The facility is clean.
January 2nd 2017
I go primarily to the hyde park location. the employees are awesome and very attentive with service.my comments, since I have been in management, I do notice things about the building. The ladies room threshold metal strip is lose, and has been for over 2 mos. ( I did tell the front desk several weeks ago) someone could trip-not safe.The ladies room toilet is extremely loose. woobles a lot when sitting down.Also, the floors always have a lot of dust and debris on the surface that a quick sweep would correct. Always on clothes that drag on the floor. The location is very neat and tidy, it's just the floors. The staff could not be friendlier or more attentive!! They are excellent!
November 12th 2016
Great service at the North Bend location!
October 28th 2016
Been to several locations. Almost always great service and clean environment
September 22nd 2016
Very friendly knowledgeable staff
September 15th 2016
I love Palm Beach tan but I have yet to be upgraded to higher beds!
September 2nd 2016
Great service and Melissa is wonderful!
August 30th 2016
Clean, professional, and informative!
August 14th 2016
It's been good
August 2nd 2016
Brandi was very helpful getting me set up with my membership and explaining how everything works. Facility was clean and welcoming. Very happy with my decision join.
July 28th 2016
Always quick and clean
June 28th 2016
Staff is always helpful, knowledgable and friendly
June 9th 2016
The place was cleaner when I first got my membership. Over the last few months, cleaning doesn't seem to be as high of a priority. Especially the floors. I never used to get anything on my feet, and now I always have to wipe them off with a towel when I get dressed. You can see dust and dirt on the floors and in the corners. There was one visit chunks of dried mud were left in the floor of the tanning room and I stepped on a piece, making it crumble all over under my foot. NOT OKAY!
May 26th 2016
Friendly and helpful staff-- have been nothing but accommodating
May 15th 2016
I use the Cheviot road Palm Beach in white oak and I am very happy with the friendly staff, cleanliness of beds, floors, etc. I am glad I am a member of Palm Beach tan.
May 14th 2016
Courtney was extremely helpful and sweet!
May 10th 2016
Most of the girls know my name. They are always helpful. The place is clean and employees are nice.
April 26th 2016
I always have a friendly atmosphere when I go to PBT. The staff are always friendly, helpful, knowledgeable.
April 25th 2016
Always friendly, helpful & exceptionally clean!
April 22nd 2016
The employees are always pleasant an helpful.
April 10th 2016
The tanning specialist are wonderful very nice and I always get a greeting when I come in and a have a good day when I leave
April 8th 2016
Always friendly staff everyone time I come in and the manager is so helpful and not push on the up sales. Thanks
March 29th 2016
Bonnie was very knowledgable and friendly. I will definitely be back to this location
March 18th 2016
Very polite. Thank you.
March 8th 2016
Everyone is so friendly and helpful. Very clean and professional.
March 7th 2016
Had a great experience.
March 2nd 2016
Went in 3/01/16, not been in over a month but did not freeze membership. Asked for the upgrade I received thru e-mail for free upgrade one month. I explained I was in hospital until 3/01, but was told it expired 2/28.Fur customer service sake of long term customer, thought something could be done???
March 1st 2016
Staff very helpful
February 14th 2016
Good beds but high price.
February 1st 2016
Been going here for a while. I've had both good and bad experiences. I've gone to 4 locations.
January 27th 2016
Every time I go into Palm Beach I'm always greeted and all the employees are very friendly. Shannon and Ashley from the White Oak location are both kind and always keeping me informed about sales and ongoing promotions
October 3rd 2015
Mix of communication regarding upgrading to platinum. I was told one price one day of 7.00 and next day it was $20 something for 1 visit. So she explained would be cheaper to do upgrade for month than just to do 1 at a time. Appreciated her honesty and help but was told 2 different things?Salon and Workers are always very nice! Very clean salon and beds and rooms are always tidy and ready!
August 30th 2015
Always friendly & helpful
August 22nd 2015
Whenever I go to PBT whoever is working always greets me with a smile and is always so kind. I can't imagine tanning else where!
August 15th 2015
Love this tanning salon and everyone I have visited has been clean. friendly.I am glad to be a member.
August 13th 2015
The workers are so friendly!
August 8th 2015
I love Palm beach tan they treat me like I matter everytime I go into any branch.
August 7th 2015
I have visited several different locations recently due to my schedule and they have all be exceptionally clean and friendly. I have always had positive experiences at Palm Beach tan.
August 7th 2015
Staff is very friendly and happy. The beds on the other hand need some work. The bulbs are very inconsistent from bed to bed. You learn quickly which ones will burn you and which ones you can stay forever. There is also one need in particular that everyone asks not be put in because there is a loose panel that vibrates loudly.